Customer Reviews for U-Haul Moving & Storage of Galesburg

273 reviews

1150 W Carl Sandburg Dr   Galesburg, IL 61401
(Across the street from Target on Carl Sandburg Drive)

(309) 345-0030

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(309) 345-0030

1150 W Carl Sandburg Dr
Galesburg, IL 61401
(Across the street from Target on Carl Sandburg Drive)

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Annie does a great job scheduling and managing this location.

ANDREW O. 
Rating:
5.0

Customer did not leave a comment.

Angeliz Tricoche L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney M. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Laura R. 
Rating:
5.0

Customer did not leave a comment.

Marcy O.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Paula O. 
Rating:
4.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Annie and Again crew is the best. They have been there with me every step of the way and I appreciate all of the service, customer service, an ear to hear every thing that was going in my life. Which, with this move most of it was so chaotic it was pathetic. I would recommend every and anyone to go to Galesburg off of Carl Sandburg Drive. They help you with all the moving needs and problems and the are the nicest people that you would ever want to meet. THANK YOU ALL SO MUCH ANNIE AND YOUR CREW!!!!! I AM GOING TO MISS YOU ALL, BUT i WILL BE BACK TO STOP BY AND SAY HEY HEY HEY!!!!!!!!!!!

Sharon D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TROY S. 
Rating:
5.0

Customer did not leave a comment.

MILDRED H. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

JEANMARIE A. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE N. 
Rating:
5.0

Thank You so much. Thought i would need the extra space a bit longer but I had time with it being Winter to get the organization finished in record time at my home so I don't need the extra space anymore. But it was a huge help to be able to use the extra space at your facility. Good to know you're nearby if I ever need to recommend you to anyone. Very nice and clean inside. Very helpful , courteous employees.

maria l.  |  Overall Experience 
Rating:
5.0

Really can't think of anything. Staff was very friendly and helpful. Great place to work with.

Timothy L. 
Rating:
5.0

Annie went above and beyond!!!!

Chris L.  |  First Impressions 
Rating:
4.0

Clean and friendly good working knowledge of procedures

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

Emily M. 
Rating:
5.0

The process was very simple, very friendly employees and unit is very clean. Glad we chose this storage facility.

Tim L.  |  First Impressions 
Rating:
5.0

Upgrade all of your equipment to include cruise control.

Jamie D. 
Rating:
5.0

They we're very friendly and the check in process to drop the truck off went very quickly and smoothly. Great place to do business with.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

jeff k.  |  Overall Experience 
Rating:
5.0

Everything was explained and shown to me very well. Thank You

maria l.  |  First Impressions 
Rating:
5.0

everything was perfect. thank you

JOHN G. 
Rating:
5.0

Awesome staff and great service. Definetly recommend.

RONALD F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Montes J. 
Rating:
5.0

Every experience I have had with this location has been pleasant and professional. The staff is knowledgeable, courteous and professional.

JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

Jesse A. 
Rating:
5.0

Everything was awesome. Great customer service. Super friendly staff.

Ronald F. 
Rating:
3.0

I can't comment on the above because I did not use U-Haul recently. Please confirm identity and method of payment for your customers.

ROGER M. 
Rating:
5.0

Customer did not leave a comment.

Dylan M.  |  Online Move In 
Rating:
5.0

great experience !!

Scott C. 
Rating:
5.0

Easy to reserve, pick up and drop off. Friendly staff.

MARIANNE C. 
Rating:
5.0

Customer did not leave a comment.

DAVID C.  |  Overall Experience 
Rating:
5.0

I have nothing but praise for this location and Uhaul in general. Clearly customer service is a key initiative of your company and I suspect the reason why 95% of rental trucks and trailers we saw on our 1900 mile move were Uhaul vehicles.

Clifford M. 
Rating:
5.0

Customer did not leave a comment.

Dan J.  |  First Impressions 
Rating:
5.0

They are always fast and professional. Hooked up and on the road quickly. Drop off is easy and fast also. Highly recommended location.

TIMOTHY A. 
Rating:
5.0

Professional staff and great service.

PAMELA O. 
Rating:
5.0

Great experience. Excellent team members. Very pleased with the whole experience!

Scott E. 
Rating:
5.0

Polite and courteous. Professional etiquette and are willing to assist with any needs

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

joe r.  |  First Impressions 
Rating:
5.0

I had to change my reservation twice because of “limited availability” listing on 2 locations on the website when in reality the locations did not have the equipment that I wanted (15 ft truck). Picking up in Galesburg was inconvenient because of the extra mileage needed to return the truck. The overall price for the trip was too high, especially when someone is going through moving which is already expensive enough.

Maggie W. 
Rating:
5.0

Customer did not leave a comment.

Paul N. 
Rating:
5.0

The staff was professional and courteous. The facility was clean and secure. I can't think of any reason to consider any other storage provider next time I need such a service. Thank you!

jeff k.  |  First Impressions 
Rating:
5.0

Annie Huffman was great to work with and I look forward to doing so again in the future. Annie makes UHaul a place to do business with. She took care of all my needs and answered all my questions and concerns. One of the best places to move with or do storage with by far !!!!!

Robert L.  |  Overall Experience 
Rating:
5.0

Annie was great!!! Rest of staff was nice.

DEBORAH D. 
Rating:
5.0

Customer did not leave a comment.

Melissa O. 
Rating:
5.0

Driver's side door was broken. Door would not close without extreme force.

LOUIS S. 
Rating:
5.0

Uhaul moving truck outlets, suck....the storage, was Ecellent!

Lori B.  |  First Impressions 
Rating:
5.0

Drop off was a breeze after a long stressful day.

JESSE H. 
Rating:
5.0

They helped me at a time when I had nothing or no where to go.

Tracy B.  |  First Impressions 
Rating:
5.0

Staff was also very helpful and polite. Good attitudes!

MONICA B. 
Rating:
4.0

Customer did not leave a comment.

CHRYSTI B. 
Rating:
5.0

At the drop off location, they had the parking lot marked off to show where to drop off the equipment. Two staff came out and it only took a few minutes to inspect the truck and let me know I could leave without any additional charges. This was very much appreciated by me.

randall B. 
Rating:
5.0

Customer did not leave a comment.

Cathy B.  |  Overall Experience 
Rating:
5.0

I'm glad this place is here it's a great addition to Galesburg. Great friendly service.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

Haley M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SALIM B. 
Rating:
5.0

The people at this site are outstanding! Annie went out of her way to make this an exceptional experience. Thank you for all your help and courteous service!

MATTHEW L. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

The employees were top notch and very helpful and friendly!

RICHARD L. 
Rating:
5.0

excellent

Rick B. 
Rating:
5.0

Quick and easy. I never had to touch a thing. Equipment was hooked up and disconnected in minutes. Great location. It is a little out of the way but I would not hesitate to rent there again. Thanks!

Tim A. 
Rating:
5.0

The store manager was beyond thorough and very helpful. She was very pleasant and easy to work with, giving suggestions when needed. Really appreciated her help!

Tessa J. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

russell N. 
Rating:
5.0

All went smoothly from the reserving the truck to picking it up and returning. The young lady was so nice cfc e and kind. She made sure to ask if we needed supplies. I would definitely use this rental again in the future.

REBECCA H. 
Rating:
5.0

Customer did not leave a comment.

ROGER S. 
Rating:
5.0

Excellent service from both of the ladies I dealt with. One was very helpful and kind on the phone and able to answer all my questions (Annie), and the other was also great to interact with when returning my equipment and made everything easy (Sarra). I was beyond pleased with this U-Haul location and both of these employees!

David M. 
Rating:
5.0

Customer did not leave a comment.

Fred M. 
Rating:
5.0

Customer did not leave a comment.

Kerre N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rhonda l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BECKY C. 
Rating:
5.0

U-Haul had the equipment I needed without a reservation days prior, I ordered it via the Internet and within an hour I went and picked it up. It was a great experience and one I would do again.

William L. 
Rating:
5.0

This facility and all employees that I interacted with were great and very helpful.

William D. 
Rating:
3.0

Customer did not leave a comment.

Sophia P. 
Rating:
5.0

This location has very helpful people working there. I've rented twice recently. I'm currently doing some projects and I needed some ply wood. I don't own a vehicle large enough. I rented a trailer once and a pick up the second time. It cost about $30 each time. Not bad for being able to run around town and get the stuff myself. Both times Dillon and sorry forgot the other guys name were super helpful and courteous. Need more local businesses like this.

RONALD B. 
Rating:
5.0

Get more one way trucks and trailers

William S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

I'n and out in no time,all round good experience on both ends

James S. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

The customer service at this location is always amazing. They go above and beyond. Always a pleasure to work with them!

Susan H. 
Rating:
5.0

Customer did not leave a comment.

AARON K. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Love this location 💙❤

Renee P. 
Rating:
5.0

I was very impressed by this location and the general manager Annie! She was so knowledgeable and helpful with everything! She's such an asset to the U-Haul company don't ever let her get away! Can't say enough about her customer service abilities and will recommend that facility to everyone I know!

Kory D. 
Rating:
5.0

This is a great facility that I have seen with you haul. I was very impressed with Annie. She is a great manager, who have some great employees. They were not just only polite. They were compassionate about my situation that I was going through at the time. They were effective, worked in a great timely manner, well educated and they knew their job and did if very well. Thanks Annie and the crew you all ROOOOCK!!!!! GREAT JOB!!!! as a Manager and clerks. The gentlemen and the female employee that worked on that I forgot your names. But you all know who you are. As for U Haul, you all need more facilities like this one. I really like your facility and the President of this facility needs to branch out more.

Sharon D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAURENE G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

The Galesburg team did a great job! Everyone was helpful and friendly!!!

ROBERT N.  |  First Impressions 
Rating:
5.0

Your employees are super nice and knowledgeable.

SUSAN L. 
Rating:
5.0

Perfect rental experience. Thanks!

TERRY P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
4.0

Customer did not leave a comment.

MARIANNE C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Many thanks !!! Job well done.

Michele L. 
Rating:
5.0

Annie was great she took me around showed me everything showed me how to do everything she was a wonderful person you should hang on to this one

HAROLD W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASHLEY J. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

None, thank you...

Henry G. 
Rating:
5.0

Customer did not leave a comment.

BRUCE H. 
Rating:
5.0

Customer did not leave a comment.

ERIC P. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

MONICA I. 
Rating:
5.0

Customer did not leave a comment.

Garry W. 
Rating:
5.0

Customer did not leave a comment.

WARREN J. 
Rating:
5.0

Nothing, Annie was super friendly and Professional you need to make sure you dont lose her....she is an awesome person!

Harry S. 
Rating:
4.0

Customer did not leave a comment.

john E. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Annie has been very helpful with all my needs and answers all my questions. A pleasure to talk to and do business with !!

Robert L.  |  First Impressions 
Rating:
5.0

Can't say enough about my drop off experience! Extremely friendly and professional! Will highly rec. this location to any one.

PAIGE K. 
Rating:
4.0

Customer did not leave a comment.

JOHN E. 
Rating:
4.0

Lengthy wait time due to multiple customers and only one agent at counter.

JAMES T. 
Rating:
5.0

the manager is awesome. I cant recall her name

KWAME S. 
Rating:
5.0

Customer did not leave a comment.

SABRINA C. 
Rating:
5.0

Friendly staff and accommodating

GARY S. 
Rating:
5.0

Customer did not leave a comment.

Dylan M. 
Rating:
5.0

The owner of the location that I rented from is the best you could possibly deal with. My complaint is with corporate. Called 1-800-go-uhaul. Terrible experience. Told me an hour to an hour and a half max wait to come unlock u-haul where I was stranded. Over 3 hours later, still no show. Didn't even take the time to contact owner of truck at location I rented from to inform them of anything. Luckily, I got a ride or would have had to walk 12 miles back home. My phone was locked in the uhaul.

Jeff S. 
Rating:
5.0

We are very happy with this facility, the staff is very helpful, friendly and professional, the facility is very secure and well maintained. Thank you.

Linda G.  |  First Impressions 
Rating:
5.0

App is a bit slow; had to reload twice. But the app itself is excellent! For better or worse, the future of your kind of business, and many others.

Paul M. 
Rating:
5.0

Nothing, the pick-up was smooth, clean, and the personnel were friendly and helpful. It could not have gone better!

Steve W. 
Rating:
5.0

Great at both ends

Ralph U.  |  First Impressions 
Rating:
5.0

The manager went above and beyond to help me get a unit, become successful with the swipe card and unit lock, and help me get the boxes I needed to pack up my classroom. She was friendly and very helpful!

Jody J.  |  First Impressions 
Rating:
5.0

At a time of high stress with my classroom needing to be packed up and stored, your staff made things a lot easier. Social distancing rules were being followed to your best ability. Annie (on the phone) and Adam (in store) were both so helpful and kind. Adam went above and beyond to explain the procedures, answer my questions and show me around. I was honestly very impressed with the storage facility. It was clean, secure, and very easy to maneuver. Thanks for so being helpful in a stressful time.

Jodie M.  |  First Impressions 
Rating:
5.0

Annie, the manager and Adam were wonderful. Helpful, courteous and went above and beyond to help us..

Debra D.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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    History

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