Customer Reviews for U-Haul Moving & Storage of Garden City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Garden City

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Michael T. on

Rating:

Customer did not leave a comment.

daniel D. on

Rating:

The individual didn’t seem to care that the truck leaked.

Larry C. on

Rating:

U-haul's website's gives the no-insurance option "Immediately reimburse U-Haul for damage. The rental trailer you have selected has an approximate value of up to $6,000 USD. Credit cards and most auto insurance policies do not cover damage to rental trailers." THIS IS AN OPPRESSIVE POLICY. It's only there to push sales. I wonder if its even legal. Either way, that's a VERY unfriendly mennner for U-Haul to treat customers!

Donald B. on

Rating:

Customer did not leave a comment.

Darin L. on

Rating:

Drop off at 6:30 p.m Checkout was awesome. Return was greeted by 2 unmotivated individuals. Overall, good experience.

Joshua R. on

Rating:

Customer did not leave a comment.

JEFF B. on

Rating:

Customer did not leave a comment.

Martha R. on

Rating:

Customer did not leave a comment.

Chad S. on

Rating:

Please clean inside of windshield. Thank you.

vance B. on

Rating:

Customer did not leave a comment.

Casey C. on

Rating:

The online pickup process is flawed. Couldn’t approve me online but once I went inside and waited to see a representative it was A+

kim P. on

Rating:

Employees were very rude and disrespectful. Different walk around thre truck when i pitched out up it had less then 1/8 if a tank of fuel and when i brought out back they went over it with a fine tooth comb and even after telling them how back there service was they charred me more money u haul sucks now days I'll never go back.

Sharon S. on

Rating:

Customer did not leave a comment.

Ron T. on

Rating:

Customer did not leave a comment.

Mike Y. on

Rating:

Perhaps more than ever business must do more. The consumer has so many options, and will not hesitate to go to the competition. UHAUL has a top notch online presence. Their in-store check-in is seemless, and very professional. Shawn was a super team member. He offered great advice on how to best utilize my rental, and covered the agreement contract with important highlights, and was patient as I read it. The pickup I rented was clean, in top condition and performed as expected. The return process was also seemless. Ben was professional, friendly, and had me totally checked out in less than 5 minutes. I was noting but pleased, and appreciate all the effort to wow me!

Michelle L. on

Rating:

Had plenty of pads - so many that we returned almost all of them at packing time in CA and only used a few to fill in small gaps. Though our situation was odd coming from the Camp Fire we didn't have any furniture and everything was tidy in totes so it all stacked together very well.

John P. on

Rating:

Customer did not leave a comment.

Victoria A. on

Rating:

Customer did not leave a comment.

Kevin M. on

Rating:

Customer did not leave a comment.

Micki T. on

Rating:

Customer did not leave a comment.

Teresa F. on

Rating:

Explain how to check vehicle back in after hours before leaving. Leaving it to the customer to read the little print is not good. Seems like a large fee to read the odometer on a truck. They used to show you the truck before you leave just so you can see it's clean.

Jennifer C. on

Rating:

Customer did not leave a comment.

Manuel D. on

Rating:

Excellent customer service and the price was right.

Declan O. on

Rating:

The trailer was a bit difficult to remove by myself after hours.

Gwendolynn L. on

Rating:

Rudeness, hidden costs, and unsafe equipment. I would never recommend this establishment to anyone.

Parley B. on

Rating:

The online check in and out system is complicated and takes too long.

Cheryl C. on

Rating:

this was a no hassle experience. Pick up in CA and drop off in ID was great. Thank you!!

Curtis P. on

Rating:

Better signage when you drive in. It was clustered and confusing. We walked to two wrong spots before finding the right one.

Alfred F. on

Rating:

There was a real need to have more people to get people going and get returns processed. More time spend waiting than actually getting out the door

Mary M. on

Rating:

Customer did not leave a comment.

Alan S. on

Rating:

Customer did not leave a comment.

CLIFFORD B. on

Rating:

Customer did not leave a comment.

Joel H. on

Rating:

Customer did not leave a comment.

Ken P. on

Rating:

Customer did not leave a comment.

Paul R. on

Rating:

Best experience at Uhaul to date.

deann D. on

Rating:

Emily told me the truck was $5.00 insurance $14.00 and fuel was $74.00 I paid a $104.94 she was giving me a deal on the truck. Upon returning the truck Tim says they can't do that and charged me $54. And change more and I filled the tank $40.00. And said that she shouldn't have lowered the price of the truck and changed it on the invoice, I feel they should have kept it the way I was told and was on the invoice. They owe me $24.95 back.

David C. on

Rating:

Customer did not leave a comment.

Nathan S. on

Rating:

Inconsistent service

Michael A. on

Rating:

Thanks

Anna G. on

Rating:

All was well

todd m. on

Rating:

Good service and equipment, but waiting to get served was long. Need more employees and computers

COLLIN S. on

Rating:

I had my storage unit for over 4 years and didn’t have an issue once. The few times I called, everyone was very friendly and helped.

CHRIS R. on

Rating:

Very difficult to park RV. Always a cluster when trying to get through gate w/ others picking up trailers. Tight corners & damaged asphalt. Given 1 week to move our camper as they no longer offer.

Janae S. on

Rating:

I will definitely come back when I need to put anything in storage again!

john m. on

Rating:

Great people and helpful

Robert H. on

Rating:

It was a real hassle to end the storage contract. Wait time on the phone system across all of U-Haul is horrible. U-Haul employees always look exhausted. So, thanks for a great product. Get more help

Susan H. on

Rating:

The employees at the Chinden store were very accommodating all the while being professional helping me with my storage unit. I would highly recommend the Chinden store!

Trish P. on

Rating:

It was easy and equipment was available. They they were extremely genuine and helpful...it's a very busy place, because they are so good. Thanks for all the help.

Curtis P. on

Rating:

Got want I wanted..friendly..helpful..thanks ..

Kyle M. on

Rating:

Communication with Uhaul is unacceptable. I cancelled a couple Uboxes because I was never told that it would be shipped to my destination a week after it's p/u from the starting point.

Troy S. on

Rating:

Thank You.

Michael M. on

Rating:

Never went to the facility

Michael Y. on

Rating:

Jennifer really took care of us. Highly recommend!

Kris S. on

Rating:

Communication between each area is horrible! Communication to the customer is confusing Or nonexistent! The whole experience with U-Haul was a complete nightmare!!!!

Susan H. on

Rating:

The manager was top notch at customer service. I walked in and there were at least 15 people in line. He was patient and friendly. I would have been very stressed but he handled it amazingly!

sheri k. on

Rating:

I spoke with several different people while renting the unit and buying supplies for my move, on several different occasions. Each person was friendly, helpful and knowledgeable. Recommend!!

Sierra M. on

Rating:

Everyone was so helpful and made the experience a breeze. We will definitely be coming back in the future if the service continues to be so genuine and kind.

Mike F. on

Rating:

Terrific Service

Duane S. on

Rating:

Delivery service was excellent

Lewis & Marijane B. on

Rating:

Overall, a great experience. I rented in august as I was relocating to Idaho and needed to store some items until my place became available. When it was time to check out they were very nice.

Tracy F. on

Rating:

Awesome customer service!

RODNEY C. on

Rating:

Returned a truck and moved into a storage unit for some temporary storage at the Chinden (Garden City, ID) location and found the staff professional, friendly, and efficient and the unit was clean!

STEPHANIE H. on

Rating:

I have had so much stress with moving and u haul made it very easy and very friendly, affordable to make this change in my life .very appreciated associate at uhual each time thank you. Debra Lee

Stephanie H. on

Rating:

Quick service!

Susan C. on

Rating:

Made reservation to store vehicles, called day before and was told spots no longer available because of construction. What a inconvenience they caused by renting out in the first place.

terry s. on

Rating:

I rented a pod from haul for a month while my garage was being insulated and sheet rocked. It fit in a small space and held a lot of stuff. Really clean, too.

Melissa B. on

Rating:

Everyone I encountered was very nice and willing to help with whatever i needed.

Scott B. on

Rating:

I used the U-Box service, and this facility was the one to deliver the box from Iowa. They were really good to work with and spent time making sure it was positioned well in our alley. Well done!

Barbra n. on

Rating:

I could not operate the door on the ubox,it was out of line and really heavy, I had my Grandson and 5 other people over and they had difficulty.Several phone calls later before help I Box was not used

GREG H. on

Rating:

Crystal or krystal was great

Ronald u. on

Rating:

service was good, Ryan was very helpful

Glenn L. on

Rating:

Highly recommend Krystal and this professional, friendly and accommodating staff, service & facility. Christine delivered our rented Ubox on time and picked up the box same day. These Sistas rock!!

JOEL B. on

Rating:

A+++

Seth G. on

Rating:

Asst Mgr. was complaining to customers on how busy they were but had "stolen" my acct. from and independent dealer over a 10' truck. Quite unprofessional. The young woman who assisted me was great.

reuben b. on

Rating:

Krystal was very responsive and helpful. Our stuff arrived on time and undamaged. Great service!

Torene B. on

Rating:

Safe and secure.

Liz C. on

Rating:

Employees were friendly and helpful.

mike m. on

Rating:

great place to store

KELSA N. on

Rating:

I will never use you guys again. The only person worth going there for is Krystal she should get promoted. F**k everything else.