Customer Reviews for U-Haul Moving & Storage of Garner

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Garner

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Shaun M. on

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Was a easy and simple process Staff were great - recommended right product Only comment would be to be 100% explicit that tow hitch is a purchase and not a loaner.. and think about Option to loan a trolley - we were transporting appliances and to have that option would be awesome

Amber J. on

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Darren H. on

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Keep up the great customer service guys.????

Amanda D. on

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Kenneth J. on

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whitney R. on

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john H. on

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Keep the same staff

David A. on

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We have no complaints! We were very satisfied! We will use U-haul again when and if needed.

Demar E. on

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Makayla C. on

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Charging .99 a mile is overpriced, plus after I put more gas in than required because reading the gauge to see is a bit challenging to someone new to the uhaul experience.

Tonya A. on

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Lorraine W. on

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Simona W. on

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I initiated the pick up online but when I arrived, I had to go inside. Also, I was charged an additional 44.40.

Jason H. on

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Pick-up was great and the representative had all the info/details to make it quick and painless.

Tamika W. on

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Quick and Easy Drop Off

Theodore M. on

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the online pickup option was slower than waiting in line to be served by a human being, which doesn't make much sense.

Mark L. on

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Elouise C. on

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John M. on

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lawrence G. on

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Staff was very friendly and full of energy. The truck i rented was so clean i thought it was new until i seen the milage. I will definitely rent and tell others to rent from this location. Thank you all God bless. Larry Gadsden

Danny H. on

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Joseph P. on

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Too much charge for mileage. ($1. per mile is VERY HIGH!) Truck driver door hard to close ( Had to slam shut & had wind noise.) Store was out of extra blankets. Liked the hand truck & pack of blankets in truck (Good idea). Thanks.

Heather T. on

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Everything was great

Christopher L. on

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Employees did not show up on time Sunday and their equipment was not working, plus u-haul charges way to much per mile for there services....

Cherreka M. on

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Jeffery B. on

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Cody K. on

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Employees at this location, for both check in and check out were great.

John S. on

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George S. on

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Felicia W. on

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I don't think it's just "this location" I'm unhappy with. I think it's UHaul requirements. For the first several decades of my life an "after hours drop" consisted of parking & locking the vehicle, then dropping the key in a slot of the building. Those days are over. It took 10 minutes to get my phone, go to a website, log in, read instructions, take photos, etc. All of which is completely unnecessary, time consuming, and only adds to the frustration of moving. How about going back to making moving easy for your customers?

Sandra H. on

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Dominique S. on

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Priscilla H. on

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Everything was great. I was very satisfied with my experience there. Thank you for your kindness and courtesy.

ANN B. on

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Great service from Miss Crystal, who I talked to the most...Thanks U Haul folks, and Merry Christmas!!

Robert W. on

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Chuck and his staff were great I am a Mega distributor for Little Debbie brand I own 9 routes and sometimes need a truck for weeks at a time and Chuck made sure I was taken care of Big thank you to him and his staff

Valerie L. on

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Michael H. on

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Quentin H. on

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Steven M. on

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Michael L. on

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The staff was very friendly and helpful

Jason A. on

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Michael V. on

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Darrell J. on

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Michael E. on

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The people are very courteous and well qualified.

Randy W. on

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Shirley D. on

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Jamie was great! She went above and beyond to assist me and explain the process very well for a one way trip. She was the Best I have rented from U Haul several times. I have to admit the customer service here was Super

Michael J. on

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Shane T. on

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Alisa B. on

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4 stars because your computer system kept crashing and we had to wait like 30 minutes for it to start working. Other than that good service

Stephanie P. on

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DEBORAH M. on

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Cristopher G. on

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Betty K. on

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Vanessa D. on

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Gregory J. on

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Excellent service.

Gregory J. on

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Joseph C. on

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No comment at this time.

DARRYL W. on

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Kyle D. on

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I’ve rented a trailer from uhaul twice this month dealt with Jamie both times super friendly and helpful made it easy

David H. on

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Chanda S. on

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lorinda l. on

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great service

Sharon H. on

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Mark W. on

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Perry S. on

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The wait time was longer than expected. I had to walk the entire lot to locate the vehicle.

Marc E. on

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John W. on

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Most hehpful. Friendly and professional!

MIKE W. on

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CAROLINE S. on

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Tony P. on

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Seemed helpful

Kyle G. on

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John P. on

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Stanley W. on

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Che-Okee T. on

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George C. on

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Angela C. on

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The truck was relatively clean, dusty and smelled like smoke. The representative I worked with though was nice, fast to get us a vehicle and complete our return.

Theresa W. on

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Just keep doing what you're doing!

Theodore F. on

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Luis G. on

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Excellent service and polite personal.

loretta M. on

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Not a thing. This company was a lot of help for my family. Thank you for your service.

Frederick W. on

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Good service

Michael M. on

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Again, more customer service representatives are needed. When U-Haul doesn’t value my time at both the pick up & drop off locations by making me wait in line due to insufficient staffing, my ratings can’t be any better than mid range “average”.

Benjamin M. on

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Very helpful and friendly service, highly recommend!

James E. on

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Christopher S. on

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Arthur S. on

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Cheryl C. on

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Curtis M. on

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Great service

Cori J. on

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Make sure y’all have y’all stuff together. All over the place. Requirements are not what they say they are online.

Jermaine B. on

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The keys to this location success is customer service. Oh my goodness, over the phone even while they were busy; Crystal was awesome. Then when I went into the location she was the same way! Upon returning the truck, I didn't get the guys name (Sorry dude), but he checked in the vehicle and was cool as all get out, extremely professional. I have been in NC for only 6 months, however, I always look for the "Old" kind of NC hospitality (that I remembered from when I visited over 15 years ago) and this place has it! Great Job!!! They almost want to make you think of something to move just so you have to come back and deal with them again, lol. Now Public Storage is another story, lol.

Robert S. on

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I was not able to use my debit card I normally use. This was an inconvenience to me. I had buy a hotel and spend another night in Nc. Some of workers were not aware how to use or work auto carrier. They left before making sure everything was secure. A guy driving a triple A truck had to help me. I return my equipment early and was not given a refund even though I haul could rental the equipment again ,

Kyle M. on

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I think Uhaul corp is dancing on a very fine line of false advertising. Your truck rental is $30/day...but that’s not he price that I paid. Yes, I added $14 for insurance...but you charge an additional fee per mile driven, plus I have to pay for fuel. What’s the per-mile fee for if I’m paying for fuel? Basically, I can rent the truck for $30, but I can’t take it off your lot or even start the engine without paying more. Just tell me the ACTUAL cost to rent your truck and stop playing games.

Steven S. on

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John K. on

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Friendly staff. No issues at all! Will use this location again.

Richard C. on

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Norman H. on

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Poplar Springs C. on

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I was in & out in no time.... their service is excellent. Thanks

Andria B. on

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Stella T. on

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Keep doing a good job at keeping Your customers happy job well done .

Elmer N. on

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Davinder V. on

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Excellent customer service and very professional staff.

Sopha X. on

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heidi E. on

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Poplar Springs C. on

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Amber F. on

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Jamie was the best rep quick professional couteous

george m. on

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Very good service

Johnny W. on

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Over the years, uhaul has gotten so much better in pricing and customer service.... now they need to add a loyalty program.

AMBRE W. on

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Customer service was on point! Thank you!

Cathy S. on

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Even though this is not the closest U-Haul to my home,I always come to this location. The staff is so friendly and helpful. I am also super excited to have a spot in your RV lot. Excellent addition!

Valarie M. on

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Great, efficient service. Completely satisfied.

Naeema H. on

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Great

Tom H. on

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I really did not like the requirement of a circular lock without prior notice. I had one at home and did not bring it because I was unaware ahead of time this was required.

PAULIETTE B. on

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Just awesome, helpful and friendly. Especially Crystal thank you so much for everything. My family and I appreciate you. God bless you.

unity in c. on

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They work very hard to get you out and on your way. Great customer service

Richard B. on

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When storage unit is put up for auction/looked into the lock that is on it is removed and a new lock put on keys are not put in secure place so people can go into units that work there

Janet P. on

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It is a nice facility. I would be concerned if I left wood furniture in there for an extended time because it seemed to feel damp tho I saw no evidence of moisture. It was nice having the carts.

Nurudeen A. on

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Friendly staff

gustavo g. on

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Good service

Diane C. on

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Very clean.

Corey C. on

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Location and staff were great. Very knowledgeable and helpful as it pertains to moving equipment and storage.

JAMES G. on

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I’m always treated like a king here

angela w. on

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I always dealt with Chuck he was very polite and helpful. I would and do recommend them

Donata R. on

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This was the worst expierence i e ever had in my LIFE. My box’s were all damp some of the items I had to throw away. The installation was hanging down touching my property. Horrible!!

Tammy K. on

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Thank you guys so much! Everyone was so helpful 😊

Anthony C. on

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Everything that I needed and pleasant staff.

PAULINE K. on

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Thank you for professional and courteous staff!!

Tanagia s. on

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I WILL DEFINITELY USE UHAUL AGAIN..THANKS AGAIN FOR A JOB WELL DONE..BE BLESSED AS ALWAYS. .UNTIL WE MEET AGAIN..

Site Med N. on

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Staff was friendly, knowledgeable and helpful.

Linda D. on

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Great experience!

Sheila H. on

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Thank you so much for all your help in moving my belongings from Maryland to North Carolina! Everything went so well and everyone I dealt with was so helpful and friendly.

Dover S. on

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I was treated like a king. I wish I had the name of the young lady that waited on. She was a Jewel!

virgie o. on

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Thanks for the service, the staff was excellent.

Stacey W. on

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We were surprised when we found out that we had a bonus 30 day storage with our rental package. It was really helpful in getting settled. The facility is secure and it was the least of our worries.

SHANTEL H. on

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Information was not explained correctly and I was told I was going to have to pay $3500 for dropping of my truck. THAT'S RIDICULOUS!! However, the saving grace was the Customer service I received.

Ramon S. on

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Good customer service good customer friendly

Sherryl g. on

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Excellent experience

Darlene E. on

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Awesome staff and service. Very helpful and informative.

Portia D. on

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It was a pleasure doing business with you

Brian C. on

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My experience was excellent

Miquelle J. on

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Convenient location, friendly staff. Need more staffing on Saturday’s long wait time for assistance.

Maura E. on

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The person who helped me was friendly, knowledgeable, and very helpful.

Mark B. on

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Chuck, the manager, kindly and patiently guided me through the entire process. Chuck provided excellent customer service throughout. Everryone else working at the store was also very kind and helpful.

John H. on

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Great experience.

KEITH F. on

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Staff very helpful, facility seems to be very secure and clean, would recommend anyone to choose U Haul of Garner

Shamira H. on

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They good people

Kim R. on

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No additional comments.

Victoria M. on

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My experience was horrible at this location my lock was always on my storage even after I paid the bill . I also had got out the storage unit one week early after I had paid my bill for the month.

KATHLEEN J. on

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Everyone here is helpful, friendly and professional. Great staff and location.