Customer Reviews for U-Haul Moving & Storage of Garner

7,063 reviews

1702 Mechanical Blvd   Garner, NC 27529
(@ Us 70 intersection near Hwy 401 & Hwy 70 intersection)

(919) 779-3196

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(919) 779-3196

1702 Mechanical Blvd
Garner, NC 27529
(@ Us 70 intersection near Hwy 401 & Hwy 70 intersection)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Clearer signs for customer parking

Ted D. 
Rating:
1.0

The lady at the desk said they have no trucks at all, everything is booked, i told her i only need it for 2- 4 hours. Then she offered the van and pickup truck as an option. I went outside and called another location they said they have a 15 ' available, but a reservation is pending in my name, so I went inside to cancel it and magically now there was a 15 ' available. So I asked her , but a few mins ago there were no trucks, so she started saying she thought I meant a 10' and some story. Will not rent from this location again. Bad liars

HIMANSHU B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW O. 
Rating:
5.0

Keep up the good work!

JAMES H. 
Rating:
1.0

Roaches - - poor communication - - having issues now that "upper management" is supposed to address...we'll see... I slipped on the loading dock - - it should NOT be that slippery.

Steven K. 
Rating:
5.0

Service and Help Awesome people 😀 👏 ThankU Sincerely J J Washington Sr

Johnnena W.  |  First Impressions 
Rating:
1.0

Your employee stole my AirPods. I will be filling charges!

Christopher T. 
Rating:
3.0

Customer did not leave a comment.

RICKY H. 
Rating:
4.0

Our pickup was awesome. We were assigned a trailer and an employee even helped me hook it up. That was a new experience. Dropping it off, the manager was wearing a sweatshirt with a hole in it. Asked if I could drop it off by myself...no issues...never gave a receipt. Got a call the next day asking when I would be returning the uhual trailer that I had dropped off the day before. Dropped it several hours early but they had no record of it. Was really not excited about that. It is a one day cheap rental and my spouse and I are resellers so we rent at least once every couple of months. However, when the manager fails to check in what we delivered, that is pretty pathetic and I don't want to do business with someone like that. Sorry. The first 2 who got us a trailer and loaded it...wow. They were on their game. How is it that they were better at treating customers and handling equipment than the manager? The only way I knew she was management is because when I reported that I had indeed returned the trailer, I knew what she drove. I had blocked her in while I was unloading and could tell the staff what the employee was driving to prove I was there and I returned. The employee said, 'Oh, that was the manager.' Would have NEVER GUESSED otherwise. Will consider borrowing a trailer from a friend in the future if this manager remains at this establishment. I'm not getting calls like that again.

KRISTEN R. 
Rating:
3.0

This location is not one of my favorite there is always something wrong or staff just lack of better words doesn't want to work or assist.

Tim B. 
Rating:
1.0

I have bought four units at this facility. I just checked out of two of them due to i was able to condense my items into the remaining two to save some money. When i was checking out i was informed and noticed a complete change in attitude and management was taking place so it looks like things are moving in the right direction. However, this wasnt the case when i moved in around October of 2021. I was told things were really bad by the new personal, due to management issues and i understand things can be hectic but i believe there is a common ground that all personnel should be expected to adhere too in the absence of a General Manager. What i witnessed and went through should not happen anywhere. Im a returning customer with U Haul and every place seems to be the same and i can count on how things are ran and up till this facility things have been spot on. At first i thought it might of been an associated storage using the uhaul name and having "their own way of doing things" but no this was a full blown Uhaul store. From reserving to actually paying for my unit ahead of time so i knew it was there for me as i was making a long distance move in a 26ft truck i needed everything to work in my favor and expected it after dealing with uhaul before. After driving long hours I walked in and they said my unit wasnt available. Which i thought was odd since they said they "put eyes on it" not only did we reserve the unit weeks ago we paided for it to be there to permanently lock the storage as we knew availability was limited.. after and hour of waiting and witnessing how lazy everyone was. They got it figured out. I also bought an outdoor storage that wasnt even available due to the "previous manager using it for personal things" and you guessed it... it was the only one of the size I needed available.. which is why we needed the extra two I just checked out of.. I also saw why i was on hold for so long when i called months before. They answer the call put it on hold and let it sit, going back to their cell phones... with nobody even in the store to assist.. Lazy and unprofessional at its best. The storage facility was poorly kept as well. We bought 24hr access to help ourselves.. The dock lights were off all night long, bathrooms not stocked with toilet paper,towels or even soap.. hot water at the sink was pure cold even after letting it run! Best part was they would lock the lock the sliding automatic door 30 minutes before closing, with a key lock stating "homeless people get in". Then when they would open the next day the slding door was still locked until about noon to 1 o'clock in the afternoon. So everyone who pulled up during the day would have to use the mandoor only! I witnessed nothing of the homeless sort as i worked through the night and rested their briefly and worked through the next day. Always kept to myself and was never in anyones way. If the security would be working as it should then even after hours, my 24 hr access should of gotten me into the building through either the man door or sliding door as ive experienced before. Not to mention the person who unlocked the door acted so rudely and bothered like we were "inconveniencing them". The whole facility was very shady to say the least. I hope the new management and new faces behind the workings get it back up to standards. This facility needs it and from what ive seen in the amount of Red access denied tags. They are sitting on a gold mine of late fees. Please reach out if more details are needed.

SHELLEYYVONNE A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiana H.  |  Overall Experience 
Rating:
1.0

Opening on time. This center didn't open until 7:25am; had to hook up to trailer myself; trailer wasn't clean

HARRIS F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN G. 
Rating:
5.0

Customer did not leave a comment.

Linda H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy K. 
Rating:
5.0

Your online self service check in process failed half way through. I was able to rent the truck by going inside, but I would have been stuck if picking up after hours. The issue seemed to be the server on your system.

Ron T. 
Rating:
5.0

Customer did not leave a comment.

JACKSON A. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
4.0

Customer did not leave a comment.

KELROY M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

Grant K. 
Rating:
5.0

The employees there are excellent. I would recommend this location to anyone anytime. They have been very helpful. And thanks for allowing me to do business with your company and with the storage.

Norma B.  |  Overall Experience 
Rating:
3.0

We did not store our things based off trouble even getting an empty unit the size we requested.

Allison M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BEVERLY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
3.0

Customer did not leave a comment.

Christopher V. 
Rating:
4.0

The people were nice and professional

Gregory D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAMERON H. 
Rating:
5.0

Customer did not leave a comment.

Roger D. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

We have used this location many times in the past and have always had a good experience.

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

NORRIS R. 
Rating:
1.0

The brakes not been serviced

SOUFIANE A. 
Rating:
5.0

Customer did not leave a comment.

James L.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

HAO D. 
Rating:
1.0

I made a reservation and paid 90 dollars, when I arrived I was informed the new price would be 260 dollars. As I was 3 hours form home I had no choice but to pay the scam. I WOULD NOT RECOMMEND THIS LOCATION.

James M. 
Rating:
5.0

The worker at the front desk, Ryan, was wonderful. He was extremely helpful and attentive to our issues with the truck we picked up from another location. He went out of his way to take care of us and make sure he found what we needed at the storage facility. This is the second time I've worked with him and both times he has been great. He's a consistently professional and thoughtful employee.

Jonathan O. 
Rating:
5.0

Customer did not leave a comment.

assad h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAURICE L.  |  Overall Experience 
Rating:
3.0

The truck was filthy and smelled like smoke. The oil change light was on and the low tire pressure light was on as well.

Kristine S. 
Rating:
1.0

Had a great experience, don't know of any improvements needed.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

JERRY W. 
Rating:
5.0

Shequeena and Ryan were super helpful even after I had to get a bigger room after I got started unloading. Had a minor incident with another customer who couldn't get in and was yelling at me to let him in. I did not said I couldn't and he started screaming at me. Ryan came to the building to straighten his code out and he was still yelling at me. I asked Ryan to stay until he went in and he graciously did. I was by myself and an older woman. He also explained to the yelling person that I did right not letting him in. They were just great.

Susan F.  |  Overall Experience 
Rating:
4.0

Dock light has been out for a while. It was difficult to move out with lack of dock lighting.

Calvin S.  |  Overall Experience 
Rating:
4.0

Rental truck was not returned by previous customer before my scheduled appointment, and I could not obtain rental until 40 minutes after scheduled time.

PRESTON B. 
Rating:
3.0

Mobile pick up is slow and clunky, ask for Information at reservation so I don't need to do that in the parking lot, happened to be raining so I'm a little salty...

Jakob C. 
Rating:
5.0

In and out quick and easy.

GEORGE D. 
Rating:
4.0

I was given a van that had low tire pressure sensor on. Was then given another van, same issue, so because the first van was cleaner and newer, I went back in and asked for the first van with the low pressure sensor light on. I am sure I could have gotten better mileage if tires had been properly inflated. The staff acted as if this was no big deal when I told them about the tire pressure sensor light.

REGINALD W. 
Rating:
4.0

The new Managment is not the greatest I will go to a different location next time

WAGNER D. 
Rating:
5.0

It would be nice if all employees would wear a mask to protect themselves as well as us customers when meeting with us at checkin. The young man that helped me wore a mask and was very helpful, the other employee didn't have a mask on.

JAMES K. 
Rating:
5.0

I enjoy doing business with U-Haul they are very professional

tj's y.  |  First Impressions 
Rating:
3.0

When I got to the location to pick up the truck, the door to your place of business would not open. One of customers had to let me in. None of the employees apologized for the inconvenience due to the door not working. As I sat there and waited, no one said “we will be with you shortly”. I just stood there. To be clear, I'm not upset at all. I think is a great learning opportunity to engage the customer and show them that they matter and care. The young last was very please after the fact and offered to clean the inside is the truck to make a pleasant experience. She has great potential.

WILLIE R. 
Rating:
3.0

4 people behind the counter and still stood there for 5 + minutes with 1 other customer already been taking care of

WILLIAM S. 
Rating:
5.0

Very good staff. Polite personable and helpful. Even when I messed up access to the storage they came and helped right away. Highly recommend both Shaquinna and Ryan

Susan F.  |  First Impressions 
Rating:
5.0

Customer service at this location was fantastic. They were fast and helpful. One employee even hooked the trailer up to my truck for me. I had a fantastic experience.

ADAM B. 
Rating:
4.0

I really enjoyed the customer service and the process of retrieving my equipment was fast and efficient, however, a furniture dolly was in my order and when I got to the store, they did not have said dolly, they were able to refund that piece, however, it made my move a much longer/harder than it needed to be; it thankfully all worked out but it would have been a lot better of an experience if we had had that furntiture dolly in tow.

Samantha K. 
Rating:
5.0

Customer did not leave a comment.

KECYA H. 
Rating:
4.0

Customer did not leave a comment.

ARTHUR W. 
Rating:
5.0

Excellent service.

THEODORE G D.  |  First Impressions 
Rating:
5.0

Excellent service.

THEODORE G D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THEODORE G D. 
Rating:
5.0

Good service 👍

ALI B. 
Rating:
5.0

I was extremely pleased with my experience! From start to finish, the process was seamless. I really appreciate the team members who assisted me during my move. Stephanie and Alexis were very knowledgeable answering every question with ease and confidence. They made me feel welcome during such a stressful time.

Tyra A. 
Rating:
5.0

Customer did not leave a comment.

LEONARD M. 
Rating:
4.0

Only complaint is rat poop all over my stuff after I moved out. Otherwise all good

Patrick L.  |  Overall Experience 
Rating:
5.0

Everything is good. Thanks for the great service!

VERONICA B. 
Rating:
5.0

No improvement. The customer service was great!

Marge T. 
Rating:
2.0

Have someone in place that knows the importance of customer services ie…greetings, professionalism / workmanship on the job; knowing the proper way to hook the safety chain. I've been renting from this U-haul center for 20+ years; there's never been a crew @ this center like the one's that are there now from the manager to the crew members. They seem not to really care about your business/ their job! I am a proud Small Business Owner that knows about customer service and professionalism and stress the importance of it to my employees.

HARRIS F. 
Rating:
5.0

Honestly nothing I had an incredibly good experience with the staff and compared to the U-Haul I was using before this was awesome thanks for renewing my appreciation for your company

ANGEL G. 
Rating:
3.0

Requested to move out on Monday, it took 5 days to process and I didn’t receive a prorated refund like I was told for unit 1276.

Jessica B.  |  Overall Experience 
Rating:
4.0

Need to replace outside light bulbs.

PRESTON P.  |  First Impressions 
Rating:
4.0

Hire more people like Stephanie. Her level of empathy to a hectic situation is Amazing.

DAQUANTA M C. 
Rating:
5.0

The young lady went out of her way to make things easy for me. She gave me her undivided attention.

Dover S.  |  First Impressions 
Rating:
1.0

I was not greeted when I pulled into the lot. I was not directed as to where to drop off the trailer so I found an open spot in the lot drop off the trailer. I did not expect the store to be open during the holiday so started the online drop off process when I saw someone enter the store. I went into the store and found a uhaul associate who's first question was “did you just drop of that trailer out front?” When I responded that I had she complained that I had not left it in the correct spot. I offered (twice) to move it to a different location and was told it would be okay she would take care of it. I asked if I needed to sign for the drop off and again was told that she would take care of it. I did not complete the online drop off process because I was told that the in store associate would take care of the process and would email me a return. The email I received on the Monday after the holiday included a bill for $97 for extra days rental showing that the trailer had not been returned until the Monday after the holiday. I called and explained the situation and was told that (again) that it would be taken care of but as of 3 days later the charge is still on my credit card. My last call was to uhaul corporate who has put me on hold for 45 minutes.

Matthew B. 
Rating:
5.0

The truck was clean, but the engine was a little rough and loud.

Jacqueline C. 
Rating:
1.0

Customer did not leave a comment.

ASUNCION A. 
Rating:
3.0

Customer did not leave a comment.

Joyce B. 
Rating:
4.0

Customer did not leave a comment.

ADDIE R. 
Rating:
5.0

Customer did not leave a comment.

MARIE D. 
Rating:
3.0

Customer did not leave a comment.

LISA C. 
Rating:
3.0

Communication could have been better under staffed need to keep updated units available for future customers

CASSANDRA M.  |  Overall Experience 
Rating:
2.0

The agent helping me at the desk at check in was seemingly on FaceTime the entire time I was interacting with her, including when she took my license. She never muted or turned the camera away; however, she did not point my license or any info to the person she was talking with. I also had to ask a few times for the mattress protectors I had ordered online and still did not receive them until I came back into the store and spoke with another associate.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Javon W. 
Rating:
5.0

The facilities and location were convenient. We had 3 units (2 interior and one exterior) and all were exceptional. The young lady that checked me out was wonderful. Highly recommend.

BENJAMIN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY E. 
Rating:
5.0

Same as above

Wesley B. 
Rating:
5.0

Customer did not leave a comment.

Brenda J. 
Rating:
1.0

Moving van had significant mechanical issues. The exhaust was leaking, transmission was slipping and had difficulty shifting into gear, brakes were very worn and did not slow the vehicle effectively, and the steering arms needed new ball joints. There were more issues than ones that could simply be obtained by driving it, as the vehicle only managed 5mpg in mixed city/highway use. Two of the three employees in the store refused to do any actual work, one of them was lying to customers about their reservation and availability of vehicles to a customer on the phone in order to avoid doing any work. The third employee who actually helped me was great and got me out the door, but it was a lot of frustration getting to that point.

BRANDON R. 
Rating:
3.0

Clean the vehicles, remove any adhesive from the windshield blocking the view of the road, fix the radio dial that adjusts the sound. Fix the auto door locks so I do not have to do it manually. Fix the alignment in the vehicles. Use frebreeze so the trucks DO NOT REEK OF SMOKE. So annoying. Educate the customer service so they can explain all the charges on the contract and not just guess. All of those things happened or are currently wrong with my cargo van. I just paid $929.00 and I feel like third hand garbage. Like no one cares who rents from uhaul. I should have a prefferred status with a discount. Ive spent 6,000 on uhaul rentals this year.

Thomas P. 
Rating:
5.0

Have more dolly's on hand to rent and more staff.

ANTHONY H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN Z. 
Rating:
2.0

Customer did not leave a comment.

Mary E. 
Rating:
2.0

Be prepared to wait in a long line.

PRINCE W. 
Rating:
5.0

Outstanding friendly and helpful staff. Prices are a good value

MARCI C.  |  First Impressions 
Rating:
2.0

Provide what's paid for and ordered.

Jennifer L. 
Rating:
4.0

Customer did not leave a comment.

RUBY P. 
Rating:
5.0

The access panel in the back of the truck was loose. We had to put something over it so we could work. There were ashes and cigarettes buys in the ash tray There was stuff behind the seat that i dont think belonged there

SARAH M. 
Rating:
5.0

Very helpful unlock

Joshua E. 
Rating:
2.0

I checked in online, got my rental unit with access code. The website said a lock would be in the unit when I arrived. When I arrived, the access code did not work, so I checked in at the front. When I got to my rental unit, there was a lock on the unit as it had already been rented by someone else. The staff was very helpful getting this fixed, but I was almost there after closing. What if no one was there? Move in would have been a disaster.

JOSHUA E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kiana H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

JESSICA B. 
Rating:
4.0

Customer did not leave a comment.

Jessica B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Keep up the good work with good people. A pleasure to work with.

JERRY W. 
Rating:
5.0

Nothing the young lady that was working with me had great customer service….

DWAYNE L. 
Rating:
5.0

Nothing

JEFFERY M. 
Rating:
5.0

No

KAREN T. 
Rating:
5.0

Customer did not leave a comment.

assad h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEAN O. 
Rating:
1.0

I was supposed to have a lock in my unit but I didn't

chelsea B.  |  Online Move In 
Rating:
3.0

Not completely this locations fault, but i got bounced between 3 places before getting the size truck i originally ordered. I drove the truck 50 miles, and 1 mile before returning i put in $30 in gas which put the gas needle back to where it was when i picked it up. However, i was charged almost $25 in gas. I've followed up on that and have not gotten any response. I should not have been charged anything for gas as i went out of my way to make sure it was refilled.

Robert G. 
Rating:
5.0

Awesome experience I felt like a valued customer!!

Marcy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARRYL M. 
Rating:
5.0

I was very please with my storeage unit in every way

JOHNNY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine B. 
Rating:
2.0

Have personal at the store. I got paperwork after waiting in line for at least 45 minutes. Then had a problem getting the trailer and mo one came out ( only ONE) person working. Finally the cleaning person and another customer helped me. Then upon return I was overcharged, that was corrected.

PETER H. 
Rating:
3.0

I paid 81.00 for a couple of Hours renting a 19.95 dollar pick up truck. My friend rented same for 26.00 for several long hrs and put way more miles on her pickup I am thinking of. Disputing the Charge. With my bank the extra 35.00 something it's suppose to be 19:95 a day

julia B. 
Rating:
5.0

In the midst of moving u forgot all the broom etc and I explained my carelessness and the lady was very understanding I will return to this location no matter where I go next :)

Rosalyn F. 
Rating:
5.0

There was a situation with a return Rental and the Employees handle it with extreme Professionalism to ensure that we received our Rental as Scheduled.Thanks for the great customer Care won't forget this.!!!!!!!!!!!!

Terry M. 
Rating:
2.0

I selected mobile check out when making the reservation, upon arriving your website said the vehicle could not be checked out and I had to speak to a representative. There was a line of about 10 people and the worker was in no rush to get people out the door. It took way too long and apparently a reservation means nothing because the guy in front of me reserved a 25" and was SOL when they didn't have any and were told the reservation isn't a guarantee... Then when dropping off my van I had to wait in a long line again because they had charged me for two days instead of one. Only the manager can refund but she wasn't in office so I had to talk to her on the associate's phone. While trying to get refunded I got another random $3 charge for no apparent reason and was told "Idk why it does that, it did this same thing to a guy the other day" like WHATTT. I don't trust their systems at all. I did end up getting my money back, but that was probably the most frustrating service experience I've ever had. I'll be using a competitor next time I move.

MICHAEL W. 
Rating:
1.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Karl D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

IRIS H.  |  First Impressions 
Rating:
1.0

I reserved at 20' truck for pick up at 11:30am 10/30/21. When I got there at 11:30am in the parking lot I checked in on my iphone. I went inside and got in line and it was only 2 people in front of me. Looking at my iPhone the instructions said to look for my truck # and confirm if I see it. So, I got out of line to do so and did not see my truck on the lot. I went back inside and there were three additional people that had come in and just that short of time. I asked for The manager because my reserved truck wasn't there. I was told by the lady at the desk who said her name was Jonze Williams and she said she was the manager. I told her that I was upset because my reserved truck was not on their lot. She told me that Uhaul over books reservations and that at their location they just go by first come first serve. I was apalled because I have been renting from Uhaul for over 15 years and have never experienced this. I told the manager that I needed a replacement for the one that they gave to someone else and that guy was only third in line when I first came in there but because I had to go out to the parking lot and look for the truck now I have to wait longer which is no fault of my own. The benefit of reserving and checking in from the phone is that all I have to do is go in and they hand me the key no waiting. This manager was not at all apologetic nor did she displayed any kind of empathy and told me I just had to wait. Her whole attitude was very unprofessional and frankly immature. She Hass to be a new manager at that store because only six months ago I had rented a U-Haul from there and there was a different manager. I hate to see anyone become unemployed but clearly this manager needs to receive coaching and further training on sensitivity and not making excuses and to stand behind U-Haul companies reservation policies. Jonze should definitely be coached about not honoring customers who have reserved and checked in from their phone. Another truck was provided to me, but it was not for a one-way trip which meant I had to bring the truck back to that location I'm mechanical Boulevard from where I moved to 30 minutes away. This caused me to have an additional 25 miles to pay for than if my original reserved truck had not been given to someone else. So instead of paying $85 I had to pay $117. All because my reservation was not honored.

renee P. 
Rating:
5.0

Customer did not leave a comment.

Jerry V. 
Rating:
1.0

I would like to speak with someone involving this rental experience. We were overcharged, charged for items we didn't receive, and our reserved truck (had been reserved for 6 days) was given to the couple in front of us. I can be reached at 828-273-0684. Thank you, DeAnn Surrette

DONAL S. 
Rating:
5.0

Customer did not leave a comment.

Edward K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JOEL H. 
Rating:
4.0

Customer did not leave a comment.

Brianna M.  |  First Impressions 
Rating:
4.0

There should be a way to get rid of boxes or loose paper if needed not bags and bags of items just general .

Chita B.  |  First Impressions 
Rating:
2.0

No cause I was told to pay $ 100 true when I didn't put the gas in the truck I there told me tht I would have to pay them $80 so I took the truck put in the gas back where it was it wasn't nowhere near a half of tsn of gas in the truck when I pick the truck up plus the truck wasn't no good in running right she didn't give me back only ,$17 back from $100 I could had went too another U-Haul paid $100 Deposit $19.99 I got the ,$100 Back from my Deposit Something not Add up here it seen like I lost money by her just giving me __$17 Back I God Bit too me out of my Money

CHRISTABLE J. 
Rating:
5.0

The appliance dolly we rented was broken and could not be used to move our appliances. That was pretty frustrating. But overall we would rate this facility very high, clean and well organized!

RANDAL C. 
Rating:
5.0

Customer did not leave a comment.

LEVI W. 
Rating:
1.0

This was the most unprofessional customer service experience I have had in a while. I checked in online but still had to wait 25 minutes in the store. I also reserved a storage unit. I was given FOUR different units until I was finally given one that wasn't ALREADY occupied. How can you manage a storage facility but don't keep an accurate list of what's occupied and what's open? I made FOUR TRIPS from the storage area to the office because every unit I was given was occupied. The truck I rented transmission was slipping so bad I thought I was going to breakdown. The older white lady with the short hair , who I think was the Manger was more concerned with smoking cigarettes instead of assisting the ONE employee who was trying her best to accommodate a full lobby. This young lady was a new hire and was placed in the most horrible position. I usual go to the hwy 64 location on New Bern Ave. They are OUTSTANDING!! Professional, friendly and helpful. After my one month of free storage is up, I will NEVER come to this location EVER AGAIN.

Sherri F.  |  First Impressions 
Rating:
4.0

When I went to my storage unit the facility was full of trash all over the yard inside the gate other than that everything was OK

Fonda H.  |  First Impressions 
Rating:
5.0

U-haul is the best

JOHNNY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HYACINTHE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

crystal b.  |  First Impressions 
Rating:
4.0

Customer service in Raleigh NC was very unfriendly, certain people were welcomed and certain people shut up and wait. It’s very sad that you all don’t teach good and decent customer service. In Garner the employees were kind and caring to my needs. Thank you

jen r.  |  First Impressions 
Rating:
5.0

Very pleased with the service and staff was very friendly and helpful yes I will tell my friends about your services.

dorthy s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

andre t.  |  Online Move In 
Rating:
5.0

From the manager, Julie, to the staff, this operation appears to run smoothly and the staff is attentive and helpful. Making adjustments to the unit assigned was also a smooth process. Thanks for making this a smooth process.

Sharyn P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexander M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keislyn B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Walid H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip L.  |  First Impressions 
Rating:
5.0

Young man from Sunday may 30 th staff was very rude and was speeding in the uhaul pick up truck

KYESH V.  |  Online Move In 
Rating:
4.0

I was informed that there would be a lock waiting inside my unit, but it was not there. My agreement stated that a free lock was included.

chris c.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DEBBIE L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

kaye c.  |  Online Move In 
Rating:
5.0

Keep up the good work

JAMES G.  |  First Impressions 
Rating:
5.0

outstanding service, despite of the high price ;-) If the price was a little lower, I probably would rent the storage unit for one full year vs 2-3 months.

Omar S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sally B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vivian N.  |  First Impressions 
Rating:
5.0

I will recommend U-Haul to anyone

MARCO F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Evelyn W.  |  First Impressions 
Rating:
5.0

It felt that I was alone in the building as I moved my stuff in. The cart worked well. The unit location was reasonably close to the door. The vehicle access was well designed to that lifting was minimized.

Richard F.  |  First Impressions 
Rating:
5.0

Staff very friendly and accommodating, very eager to assist

Vernelle M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharonda L.  |  First Impressions 
Rating:
5.0

As a customer I was well satisfied

BRENDA R.  |  First Impressions 
Rating:
5.0

Mike was very professional and great to work with.

MIKE H.  |  First Impressions 
Rating:
5.0

Excellent service.

Gregory J.  |  First Impressions 
Rating:
5.0

Very good service

george m.  |  First Impressions 
Rating:
5.0

Even though this is not the closest U-Haul to my home,I always come to this location. The staff is so friendly and helpful. I am also super excited to have a spot in your RV lot. Excellent addition!

Cathy S.  |  First Impressions 
Rating:
5.0

Very clean.

Diane C.  |  First Impressions 
No reviews have been submitted for this location.

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