Customer Reviews for U-Haul Moving & Storage of Gentilly

3,739 reviews

6210 Chef Menteur Hwy   New Orleans, LA 70126
(2 blocks west of the corner of Chef Menteur Hwy and I-10)

(504) 246-9011

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(504) 246-9011

6210 Chef Menteur Hwy
New Orleans, LA 70126
(2 blocks west of the corner of Chef Menteur Hwy and I-10)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

We appreciate the use of your clean truck. The only problem was the air conditioning would cut off when exelerition, not pleasant in gulf coast heat! Otherwise okay.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W.  |  Overall Experience 
Rating:
5.0

All of the Employees were very professional, knowledgeable, respectable. Thanks 😊

RASHEEDAH L.  |  Overall Experience 
Rating:
3.0

Allow people to rent the vehicle for the full day and if they finish early they can return it. Customers can't control the weather and the rain delayed me completing the move. Also don't tell a customer they can extend a rental when you know you're going to allow it to be reserved or booked before the customer return the vehicle or extend their time. This is a form of deception.

Venessa S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

The first truck that was given to me something was wrong with it sounded like the power steering pump was goin out the second truck that I was given keys to the gas tank read 8 miles to E so I put 40$ in it and it was returned the same day as of this morning the card I used to make the payment was charged 160$ and I need to kno why?? ASAP

terry W. 
Rating:
4.0

When I arrived they informed me that someone had stolen their main motorcycle trailer for rentals, instead I would have to use one that was very old and rusty. It worked out without any mishaps but I will always try to verify future reservations before I arrive for pickup.

Warren B. 
Rating:
1.0

It seems as if u haul goes out of the way to auction off your contents. You only are informed of any problem regarding payment after you are way behind in payment. Screw them too

THOMAS O.  |  Overall Experience 
Rating:
1.0

I had to pay for a bigger truck because they put it in the system for only 4 hours. When I got there I asked what I can't keep it for 24 hours, and they said no. The service was horrible. I am very disappointed. I will Never do business at this location again. I tried twice. I am finished trying there.

Sandy C. 
Rating:
5.0

Customer did not leave a comment.

MALIK E. 
Rating:
5.0

awesome customer service I love the manager she is very professional and friendly when ever I go there

pamela M. 
Rating:
5.0

Just keep doing what you do thanks

Natalie P. 
Rating:
3.0

It super hot in those facilities especially moving out in the summer

JANNADA M.  |  Overall Experience 
Rating:
5.0

Your service was very helpful, thanks you.

Monday C. 
Rating:
5.0

Customer did not leave a comment.

Rictiavva S.  |  Overall Experience 
Rating:
5.0

I had no issue with this storage but my move out date was prior to the date indicated in this survey. The attendant informed me that there were no additional steps to complete when I returned the main key. I would say that the only improvement is to confirm on the company’s end when move outs are complete to avoid and discrepancies. Overall, I am satisfied.

renee R.  |  Overall Experience 
Rating:
5.0

Very Friendly, Thanks

Freddy C. 
Rating:
2.0

Tell the customer to go into the rear lot and find the truck you rented, and the number on the key must match the ID number at the front Top of the box truck above the driver's side. I use a cane and it was Very difficult to walk the one block or 300 ft. To locate my rental. Otherwise, it was okay. No, I waited for the truck to be pulled to the canopy for a good while and no, I didn't ask for assistance. Generally disappointed.

Schmidt R. 
Rating:
5.0

Customer did not leave a comment.

Arian P. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR M. 
Rating:
5.0

Keep doing what you are doing. The service was unbelievable;in a good way.

CYRIL A D. 
Rating:
5.0

Thanks for everything

veroinque f.  |  Overall Experience 
Rating:
3.0

Truck barely drivable.

LaTanya W. 
Rating:
5.0

Customer did not leave a comment.

Rene B.  |  First Impressions 
Rating:
3.0

The technician needs to make sure to verify the customer's information, especially the phone number, as she did not with me and I did not know she transposed two numbers. She should also explain the check in procedure as I did not know it until I read the paper. Because of these things, I had a difficult and tedious time trying to check the vehicle back in when returning it. I had to wait on hold for over an hour to speak to someone since I could not check in myself. This was not a good experience.

Millissa R. 
Rating:
5.0

Keep up the great service it makes a difference!!

Terasa B. 
Rating:
5.0

Customer did not leave a comment.

Damian L. 
Rating:
1.0

This place was chaotic. I will never do business with this location again. The only reason I used this location is they were the only place with a 12' trailer. Now I understand why they have equipment, no one wants to go there.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

REVA S. 
Rating:
4.0

Telephone service could be improved if a live person could answer the calls.

WENDELL F. 
Rating:
4.0

I rented a trailer from the Tulane Street location and printed out the confirmation at the time or reservation. Between that date and pickup date, UHaul changed my pickup location to the Chef Mentour location and sent me a confirmation text. No one reads confirmation texts closely, least of all me. I went to the Tulane St location yesterday morning, waited in line for 20 minutes, only to find out that UHaul changed my location. I asked to cancel that reservation and just rent one of the trailers they had on the lot. I was told that they had no idea if those trailers were already reserved or not. WHAT?!?! I was told that I would have to drive 20 miles away to the other location that UHaul arbitrarily change my reservation to.

William W. 
Rating:
5.0

Customer did not leave a comment.

Cherielle F. 
Rating:
5.0

Continue doing the service you are doing.

Dave D. 
Rating:
1.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

Julie J. 
Rating:
5.0

Nothing

Shelia J. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Employees were professional, helpful and friendly. They created a friendly trusting atmosphere.

Cyril D. 
Rating:
5.0

Customer did not leave a comment.

Gregory A. 
Rating:
4.0

Customer did not leave a comment.

stacy P. 
Rating:
5.0

The manager was 100 with the job she did and the work she put in to help me with the trailer I need for my job

Terry P. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
4.0

I didn't have any problems and the guy who checked me out was real good and even gave me my property that I forgot in the truck. Usually people would steal and not return it he did so I am pleased

bobby C. 
Rating:
5.0

Customer did not leave a comment.

Terrence A. 
Rating:
5.0

Ms. Linda was amazing.

Jamaal W. 
Rating:
3.0

Customer did not leave a comment.

Vernisha C. 
Rating:
5.0

Excelente services

Juana R. 
Rating:
5.0

Customer did not leave a comment.

alvin B. 
Rating:
5.0

The staff was lovely and professional, treated me like family.

Derenda J. 
Rating:
5.0

Lisa is an A+ employee that really shows compassion

Marvin H. 
Rating:
5.0

More people available at the registers for check-in

Michael W. 
Rating:
4.0

Customer did not leave a comment.

Barron C. 
Rating:
5.0

Customer did not leave a comment.

AIRIES B. 
Rating:
5.0

Customer did not leave a comment.

craig W. 
Rating:
5.0

Nothing

SheliaJ J. 
Rating:
5.0

Nothing it was good customer service

veroinque F. 
Rating:
5.0

It was unbelievable how the Staff could handle and address all the needs of the many customers waiting in line. They were pleasant, helpful and their multi-task abilities were being approach. You left there feeling like you were the only person in the store.

Julia S. 
Rating:
5.0

I did not get my email receipt from U-Haul.

Sonja B. 
Rating:
5.0

Very professional courteous staff

Linda M. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Conrad A. 
Rating:
4.0

Customer did not leave a comment.

Norman B. 
Rating:
3.0

The employee assisting us was texting on his phone while checking us in. I feel that was rude to me as a customer. The machine also did not work which I also found to have delayed the process especially while the employee was texting and laughing instead of trying to resolve the issue more effectively.

Arianne W. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Had an excellent experience.

Veronica W. 
Rating:
5.0

Customer did not leave a comment.

Lilian S. 
Rating:
5.0

It's was quick and easy to rent a uhaul

sabrina L. 
Rating:
5.0

Customer did not leave a comment.

Monchel P. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

get your internet working faster

Leon J. 
Rating:
4.0

Customer did not leave a comment.

TERRY R. 
Rating:
5.0

Windshield and windows quite dirty. Inside of windshield particularly dirty. Otherwise, interior of vehicle clean (seats, dash, and floor).

mike W. 
Rating:
5.0

Customer did not leave a comment.

Kristy W. 
Rating:
5.0

Customer did not leave a comment.

deanne B. 
Rating:
5.0

Nothing

TYTEANIA B. 
Rating:
5.0

Customer did not leave a comment.

Dwayne H. 
Rating:
5.0

Customer did not leave a comment.

Casey S. 
Rating:
3.0

Customer did not leave a comment.

ieshia L. 
Rating:
1.0

Service was Horrible I will never rent a U-Box again The worst experience I've ever had in any of my moving history nothing is organized when it comes down to U- boxes, Uhaul should get Rid of that service because it makes their company look bad…..

Jill D. 
Rating:
4.0

Customer did not leave a comment.

Deloris Q. 
Rating:
5.0

Customer did not leave a comment.

Robyn B. 
Rating:
3.0

Customer did not leave a comment.

sharonda J. 
Rating:
5.0

Customer did not leave a comment.

Aurora L. 
Rating:
5.0

Continue what you guys are doing.

Terry W. 
Rating:
4.0

Need more staff at this location. Excellent Servicw when I got to the front of the line but it was difficult to complete transaction as Staff had to attend other issues while we were conducting information exchange

donald P. 
Rating:
5.0

Although my car could eventually accommodate the tow dolly. Staff was very helpful and friendly.

Kim F. 
Rating:
5.0

Great experience. Professional staff.

SHARON B. 
Rating:
5.0

Staff was very helpful and professional

gary J. 
Rating:
5.0

The experience was well worth the it and I would recommend this location to anyone.

chauncey T. 
Rating:
5.0

To be honest, Nothing Service was EXCELLENT!!!!!!!

Christine C. 
Rating:
5.0

The man there immediately came out to greet me when I pulled up. I was unhooked and on my way within 5 minutes. Great service.

Rebecca C. 
Rating:
2.0

Staff had no knowledge of my reservation even though I had a rezervation number. Staff rude, wrong vehicle issued.

Donald J. 
Rating:
4.0

Everything was good

Kyle C. 
Rating:
2.0

Customer did not leave a comment.

brooke S. 
Rating:
5.0

Customer did not leave a comment.

Micheal E. 
Rating:
5.0

Nothing at this time

Wanda M. 
Rating:
5.0

Great

Saeed G. 
Rating:
5.0

Customer did not leave a comment.

Heather G. 
Rating:
5.0

I think it would be better if Uhaul would bring the big trucks to us in the front because they have them parked to close stacked behind each other and to close to the smaller ones as well but other than that everything were amazing I only rent from Uhaul for every move I make

patricia W. 
Rating:
1.0

Was miss informed

Lance G. 
Rating:
5.0

Customer did not leave a comment.

Chynna S. 
Rating:
5.0

Customer did not leave a comment.

Marcellus G. 
Rating:
3.0

Customer did not leave a comment.

Quintara C. 
Rating:
1.0

I have a problem with the employee Lisa Ruffin who stole my ride on Lawnmower from this location. They removed her from here for awhile now she's back working here again. So I guess y'all don't care about the employees stealing the customers property from this location. My lawnmower was in storage she sold it to me I put it in there because the hurricane was coming thinking my property would be safe. Just to have my property stolen by an employee of U-Haul. The day after the hurricane it's no way that anyone knew what was in the storage unit. It's ridiculous that she still has a job after stealing my property.

Latashia A. 
Rating:
5.0

Customer did not leave a comment.

cassandra J. 
Rating:
4.0

Customer did not leave a comment.

GREGORY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dionne J. 
Rating:
5.0

The manager was so nice

Rhoda H. 
Rating:
3.0

Customer did not leave a comment.

CHERIANA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ada M.  |  Overall Experience 
Rating:
5.0

I never had any issues with this facility or the staff. Some of the staff knew me by name when I was there. I would definitely recommend others to use this facility and I would utilize it again if I need to.

Candice W.  |  Overall Experience 
Rating:
5.0

Thank you for keeping my items safe and secure. The staff was very friendly and the facility was clean at all times

Margie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlene W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Romanica J.  |  Overall Experience 
Rating:
3.0

Need to be open longer

Crystal F.  |  First Impressions 
Rating:
5.0

I love this location always professional & helpful

brandy m.  |  First Impressions 
Rating:
5.0

None

MELTON K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ada M.  |  First Impressions 
Rating:
5.0

None

MELTON K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tonya j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHERIANA B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Stephanie B.  |  Overall Experience 
Rating:
5.0

The only thing that I had a problem with was that your storages, are too small and that was the only thing I don't like about it.

DESMARIE T.  |  First Impressions 
Rating:
1.0

Terrible experience I made a reservation for a storage unit I get there no units available had to carry my stuff miles away to another uhaul also had another incident rented a truck get there don’t have the size truck I rented

Gary L.  |  Overall Experience 
Rating:
5.0

Very good

EDWARD S.  |  Overall Experience 
Rating:
4.0

It was a pleasure doing business with your company.

SYLVIA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james k.  |  Overall Experience 
Rating:
2.0

Unfortunately the facility had been vandalized during Hurricane Ida. They were however doing rentals. And also storage units. The staff was a little unorganized. And clearly did not want to be there.

Kathleen V.  |  First Impressions 
Rating:
4.0

One lady was rude acted like she did not want to help me went back next day a very nice young lady was helpful very nice rented to me the older lady could have rented to me the first day told me come back but still helped people in line that was behind me

Jerry N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

natasha b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Charmaine J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tessa b.  |  Overall Experience 
Rating:
5.0

Manager is awesome! Very good customer service.

Paula E.  |  Overall Experience 
Rating:
3.0

It was ok I had to go back twice because the storage was looked

Brandy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andre W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KAREN R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LESLIE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elissa d.  |  Overall Experience 
Rating:
4.0

Grate friendly service...

cyril f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edalinne W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

bernell c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELTERS V.  |  Overall Experience 
Rating:
5.0

The manager and the staff are very helpful and friendly.

MONTRY W.  |  Overall Experience 
Rating:
1.0

I told the Manager that I may not need the storage unit after all and ask if I could get a refund the next day if I didn’t use the storage unit I was told no. When I went to take my lock off the unit a couple of days ago a gentleman told me that he had never heard of that and I should have been able to get my money back. Somebody lied to me. Either the Manager or the attendant.

Carol W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miasha C.  |  Overall Experience 
Rating:
5.0

The staff was awesome, the storage prices were hefty and the availability was nonexistent, but my experience with the truck rental was excellent.

SHARON M.  |  Overall Experience 
Rating:
5.0

I love the fact my price don't change all the time like other companies. It's straightforward with no surprises. Thank you!

Betty G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deneen C.  |  First Impressions 
Rating:
5.0

VERY FRIENDLY and helpful Customer Service Agent that checked us in!!

lisa r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ethelena t.  |  First Impressions 
Rating:
5.0

Went to St Claude location and they didn’t have size I needed. General Manager searched for next nearest UHaul and reserved one for me in Gentilly. Drove to gentilly and staff there were very helpful too. Got my unit. Thank you.

Larry M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tessa b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabreia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AKEISHA L.  |  Overall Experience 
Rating:
1.0

Half my stuff have mildew on it and it rain in my storing

Shalonda D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ariana D.  |  Overall Experience 
Rating:
1.0

This was the worst experience I have ever had with U haul and I will not be supporting the company anymore, I will also never recommend your company and I have shared my negative experience with others. I was having electrical problems with my house so I rented a storage unit because the house needed to be rewired and I had to relocate, the next day the house caught on fire, I never even had a chance to move into the unit, after finding somewhere to go and dealing with the stress of a house fire I called back U haul to try and get a refund for the unit I never moved into because I had to pay the deposit on the house I found, it had been about 4 days and I called multiple times but kept being told to call back, they refused to give me a refund for the unit I never moved into because they said it had been past 24 hours. After all the support I have given U haul in my life you all showed no sympathy or compassion for someone who was going though a hard time and just trying to get a refund. that $100 was severely needed and I had to go without food for almost a week because everything I had went towards a deposit on a new house, you all made a bad situation for me so much worse. Your company is completely out of touch with the people your supposed to be providing a service for, your 24 hour refund policy combined with the overpriced storage units is ridiculous and just greedy. going forward I would rather go out of my way to find real people to help me move and I will find alternative storage units because a company as out of touch as U haul does not deserve the support of the people and I will make sure to let as many people know about this horrible experience as I can

CHRISTINA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trina B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

keenya c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laquinta C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kentrell C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrick R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tynessia P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEYONNA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Corliss B.  |  Overall Experience 
Rating:
4.0

The staff was always friendly & helpful, and that included when I rented the truck to move my items to the storage. The location, including the storage area was always very clean. My only suggestion is that I would still like to see more lighting and maybe another check in & out box in the back.

adele c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

martha g.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KEENYA C.  |  Overall Experience 
Rating:
5.0

Mrs.Lisa and her staff went above and beyond to accommodate despite having limited electricity due to the Hurricane. Thanks

Ciera E.  |  First Impressions 
Rating:
5.0

Very professional and courteous Thank you very much.

Wanda M.  |  First Impressions 
Rating:
5.0

Friendly staff and very clean. Maybe the best storage on chef

Linh G.  |  Overall Experience 
Rating:
5.0

The units are overpriced

Lyonel H.  |  Overall Experience 
Rating:
2.0

My access card never worked , l had to wait For someone to let me in

Patrick R.  |  Overall Experience 
Rating:
4.0

Thank You .. you guys were great.. and it was friendly and pleasant service. Ill use yall again if ever needed.. very well kept place.

Natasha S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Troi T.  |  Overall Experience 
Rating:
3.0

There was bugs in the unit that actually got into some of my bins. There was rat traps as well. Furthermore, the unit did not have enough light so it was hard to see when moving all the stuff out.

Colby C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Niki T.  |  Overall Experience 
Rating:
4.0

I would recommend U-Haul storage at this Gentilly location.

Roxanne W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wilbert T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maximillious J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

janice n.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

margaret s.  |  Overall Experience 
Rating:
1.0

There was literally a problem from the very first moment with this facility and I'm not sure whether the staff is overworked but they do not go out of their way for clients at all nor do they bother helping each other.

Sherell S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

don s.  |  Overall Experience 
Rating:
3.0

The entire process took way to long and my access card still has not been activated, 24 hr later.

Sherell S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA J.  |  Overall Experience 
Rating:
4.0

I guess due to what’s going on in the world today this the know normal.

Niki T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aisha B.  |  Overall Experience 
Rating:
3.0

They do not help with locating my storage and they did not inform me that the storage I booked (with climate control) was not available until AFTER I paid. That was very unprofessional and not at all what I was hoping for!

Wacuka G.  |  First Impressions 
Rating:
5.0

None

america r.  |  Overall Experience 
Rating:
2.0

The person assisting me was in a rush to get off work and didn't want to take time to show me the unit so I had to get a unit without seeing it first because I was sure I needed that evening. I would like a bigger unit or a refund for the unit.

don s.  |  First Impressions 
Rating:
5.0

Great facility always will be a customer with uhaul. At all different locations. Thanks alot!!!

DIANE B.  |  Overall Experience 
Rating: