Customer did not leave a comment.NAKEIA R.
Customer Reviews for U-Haul Moving & Storage of Gentilly
New Orleans, LA 70126
(2 blocks west of the corner of Chef Menteur Hwy and I-10)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
a tire of the trailer was out of air when it was delivered to meRENE H.
Customer did not leave a comment.KEITA S.
Customer did not leave a comment.EDWARD S.
Customer did not leave a comment.TANYA J.
Customer did not leave a comment.UNGER H.
Customer did not leave a comment.Rita A.
Having more staff during peak hours. I wasn't able to pickup my reservation until 30 mins after my reservation time. Also, when I returned the truck, the person who helped me was smoking a cigarette. She was really nice and helpful but I think she could've waiting until she was done helping customers to smoke.Jasmine J.
Customer did not leave a comment.DEBRA F.
Each inneractionsLUBARTHA S.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.DARRION G.
Customer did not leave a comment.TERRY G.
Customer did not leave a comment.QUOCHANDRA F.
Customer did not leave a comment.GLENN F.
I don't know anything that needs improving. Everything was absolutely wonderful.ROSLYN L.
Customer did not leave a comment.TRECHELL H.
I'm still waiting patiently ðŸ¤¨for my refund on my deposit that have nit yet be returned to my account ðŸ˜¡thats about itASHANTI B.
Very professional and pleasant staff on boardJOSEPH C.
Customer did not leave a comment.BENJAMIN C.
Customer did not leave a comment.RICSHANDA B.
Customer did not leave a comment.STACIE D.
Customer did not leave a comment.DWANA H.
The visit was excellent just keep doing what y'all do best manager Miss Lisa very professionalJOSEPH C.
Customer did not leave a comment.TABOTHA B.
Great staffLOUIS J.
Service was good. Explanation was provided as to truck use (mirrors, gas usage, climate). Staff was courteous. Overall good experience.MAVIS P.
It was very expensive for a one way trip.JAIME M.
Customer did not leave a comment.RITA C.
Customer did not leave a comment.TIFFANY D.
Everything was great.PEARL Y.
Customer did not leave a comment.Tommie C.
Customer did not leave a comment.AEISHA G.
Increase salaries they were very professional and went above and beyondBRYANT B.
Customer did not leave a comment.KrystleLynn K.
Very friendly and helpful staff.William S.
Customer did not leave a comment.keenya c. | First Impressions
Customer did not leave a comment.Laquinta C. | Overall Experience
I didn't have no service with uhaul on the 26th nor 27th of February 2021 remove my information and correct the email with the customer who received service by the name of Corey BarnesCOREY B.
Customer did not leave a comment.Brandon W.
Customer did not leave a comment.ARTHUR A.
U haul is The worst company I have ever dealt with in the past 20 years of my life. I have been calling complaining regarding how uhaul Made my moving experience even worse due to the fact that they did not recommend the number of pods and this caused my seven-year-old mother to move with her daughter for seven hours. I'm still waiting for a callback from a manager right now..... It's really sad that called the company to explain for two months what happened and y'all can't do anything about it. Thanks-I will be telling everybody about your horrible serviceCathy M.
Customer did not leave a comment.NATASHA A.
Customer did not leave a comment.PEARLA G.
The back of the uhaul was wet insideBERTEL B.
Customer did not leave a comment.Kentrell C. | Overall Experience
Customer did not leave a comment.rachel M.
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.STEPHEN P.
Customer did not leave a comment.MTUMISHI S.
Customer did not leave a comment.Brian D. | Overall Experience
Staff was very friendly and accommodating during my very stressful moveVICTORIA W.
Prices kinda high and mileage needs to be calculated correctlyREVA S.
My experience at Uhaul was positive and the employees were very helpful and professional. I will be using their services again.DESIREE B.
I explain what I needed in reservation,but when I start to finalize the paperwork it be something different. That what happened to me before I put my things in storage. Thanks for the ServiceTAMEKA W.
The service always at the U-Haul Awesome.SELENA I.
Customer did not leave a comment.sandra J.
Nothing,, everything was great employees was professional keep up the good workRoderick B.
Customer did not leave a comment.TRINA R.
Customer did not leave a comment.JANVIER M.
Customer did not leave a comment.Raven B.
Work on the website and app location features. I was charged extra because I had problems with the self return featureNANCY B.
Customer did not leave a comment.allen A.
Customer did not leave a comment.GLORIA K.
I can't think of anything that they could do better at this time.RANDY T.
Customer did not leave a comment.Derrick R. | Overall Experience
Customer did not leave a comment.bob D.
Customer did not leave a comment.Ashley S.
Customer did not leave a comment.DARLENE R.
I was charged a second day because I was late. I didn't like that at all. After I call and said I would be late, they said I would not be charged and still charged me.IRION P.
Customer did not leave a comment.Cranston R.
The associate was very nice she was able to get me squared away quickly ..i was pushed for time but she went out her way to make my transaction move quicklyTEVIN R.
Customer did not leave a comment.Christian M.
Customer did not leave a comment.Tynessia P. | First Impressions
Disclose and explain everything to the customerTynessia P.
Customer did not leave a comment.Lannie B.
Customer did not leave a comment.TANDRELL W.
Customer did not leave a comment.Josiah R.
Customer did not leave a comment.WILLIE B.
Customer did not leave a comment.GABRIELLA D.
Both the person who dropped off the box and the person who picked up the box were not wearing masks or social distancing. This was so unprofessional. I also was told there were no fees for my chosen drop off and pick up date, but have since been charged for 2 months of rent unexpectedly after I specifically asked if there would be any charges and was told no.Amanda S.
Front desk lady manger was so professional and a multi taskedRene P.
Everything was goodLINDA M.
I reserved a 9 cargo van at the Tulane location, they refused me because I had no credit card, then she said had no 10' trucks. Agent let me walk away. I was a storage customer trying to move. So I went to the Gentilly location where I reserved a '10 truck, but it wasn't showing up, So the agent offered me a '15 truck and I was so thankful. Had the Agent at my storage location (TULANE) had done the same, the move would've been done in the time I had planned. I lost movers and time. This location was very helpful. Can't say the same about TULANE. And the elevators we're broken so that made the move even more stressful. Not happy with TULANE location at all!TONI P.
Customer did not leave a comment.BYRON G.
Customer service was excellent they made my experience very good the workers was awesomeJENESE J.
The clerks were very informative and empathetic and apologetic towards my experience as well as informative as to what I should expect should I utilize U Haul for my future transport needs.ELENA B.
Speedy services and friendlyASHLEY B.
Customer did not leave a comment.KEYONNA S. | Overall Experience
Customer did not leave a comment.KATHY W.
Nothing, keep doing what you all are doing. Very well customer service.TINA T.
Process ny refund quickerDenise D.
Very ghetto do not recommendMickeisha P.
Customer did not leave a comment.Keith G. | Overall Experience
I tried several times to get a one-way rental but the closet location was CovingtonCURTIS T.
Customer did not leave a comment.SAMUEL V.
Newer TrucksANDREW J.
Customer did not leave a comment.Corliss B. | Overall Experience
Customer did not leave a comment.ericia B.
Customer did not leave a comment.TERRENCE J.
Customer did not leave a comment.Kenneth V.
Drug paraphernalia was inside of rental truckGARLAND T.
why was i charge for fuel.when i return it in with more fuel than it had in it.fill up charge 30.00.it was not full. less than fourth of a tank.WILLIAM D.
The staff was always friendly & helpful, and that included when I rented the truck to move my items to the storage. The location, including the storage area was always very clean. My only suggestion is that I would still like to see more lighting and maybe another check in & out box in the back.adele c. | Overall Experience
Communication with delivery drivers could be better. My container arrived on time but the driver thought it was Empty the entire time. My stuff was thrown all over. Luckily nothing was damaged.Katie A.
Customer did not leave a comment.GEORGE B.
Customer did not leave a comment.CYNTHIA G.
The location of this office is dangerous and scaryLUIS S.
The lady here was very nice and if I ever have to us U-Haul again, I will use this store.DENISE D.
Customer did not leave a comment.martha g. | Overall Experience
Customer did not leave a comment.KEENYA C. | Overall Experience
Mrs.Lisa and her staff went above and beyond to accommodate despite having limited electricity due to the Hurricane. ThanksCiera E. | First Impressions
Very professional and courteous Thank you very much.Wanda M. | First Impressions
Friendly staff and very clean. Maybe the best storage on chefLinh G. | Overall Experience
The units are overpricedLyonel H. | Overall Experience
My access card never worked , l had to wait For someone to let me inPatrick R. | Overall Experience
Thank You .. you guys were great.. and it was friendly and pleasant service. Ill use yall again if ever needed.. very well kept place.Natasha S. | Overall Experience
Customer did not leave a comment.Troi T. | Overall Experience
There was bugs in the unit that actually got into some of my bins. There was rat traps as well. Furthermore, the unit did not have enough light so it was hard to see when moving all the stuff out.Colby C. | Overall Experience
Customer did not leave a comment.Niki T. | Overall Experience
I would recommend U-Haul storage at this Gentilly location.Roxanne W. | First Impressions
Customer did not leave a comment.Wilbert T. | Overall Experience
Customer did not leave a comment.Maximillious J. | Overall Experience
Customer did not leave a comment.janice n. | Overall Experience
Customer did not leave a comment.margaret s. | Overall Experience
There was literally a problem from the very first moment with this facility and I'm not sure whether the staff is overworked but they do not go out of their way for clients at all nor do they bother helping each other.Sherell S. | Overall Experience
Customer did not leave a comment.don s. | Overall Experience
The entire process took way to long and my access card still has not been activated, 24 hr later.Sherell S. | First Impressions
Customer did not leave a comment.LISA J. | Overall Experience
I guess due to what’s going on in the world today this the know normal.Niki T. | First Impressions
Customer did not leave a comment.Aisha B. | Overall Experience
They do not help with locating my storage and they did not inform me that the storage I booked (with climate control) was not available until AFTER I paid. That was very unprofessional and not at all what I was hoping for!Wacuka G. | First Impressions
Noneamerica r. | Overall Experience
The person assisting me was in a rush to get off work and didn't want to take time to show me the unit so I had to get a unit without seeing it first because I was sure I needed that evening. I would like a bigger unit or a refund for the unit.don s. | First Impressions
Great facility always will be a customer with uhaul. At all different locations. Thanks alot!!!DIANE B. | Overall Experience
ExcellentVanessa G. | First Impressions
Management was very professional it felt like my Military experience. ..Larry J. | Overall Experience
The customer service at this facility is outstanding!! Everyone was pleasant, patient, efficient, and knowledgeable. Nickcole gave excellent attention to my needs. I had a great experience!Deana F. | First Impressions
I had to wait a few extra minutes .but ,it was ok because the size I wanted was returned.i was able to get it.DENANER W. | First Impressions
HDAniell H. | Overall Experience
The young man that helped me was very nice and respectful, If I was his boss I would move him to a higher position. Thankscynthia b. | Overall Experience
NoneKiyana W. | First Impressions
Very bad experience, no good customer service experience....tanya m. | First Impressions
Thankskevin h. | Overall Experience
Everyone's great and very politedelisa d. | First Impressions
My goods were damaged The GM was so rude would not come to take pictures. wanted to argue with me I was disappointed my unit flooded had water damage no-one called me as I'm moving my goods wetMeiquisha D. | Overall Experience
I love the space.Dwayne W. | First Impressions
No commentshawan m. | Overall Experience
There's big spiders,rodents, droppings all over my property. Water damage to property as well. But uhaul went up on rent I cant make this stuff up. , I left most of my property because its damagedFairade D. | Overall Experience
I’ve never had a storage to we’re the rats an mice ate through everything I own I lost most of my stuff todo to that I’m so upset about itMichelle J. | Overall Experience
As rated everything was great.JOSEPH E. | Overall Experience
Great Job.bray v. | First Impressions
Everything went well,no complants.carroll a. | First Impressions
You all let me get a Storage and then did not let me get a truck I never had no running in with you all so I not happy about the deal and you all took my moneysandra v. | First Impressions
I would like to personally thank Lisa for extending her kindness, and understanding she demonstrated regarding my storage issue, as she helped me not lose my items.WALENCIA A. | Overall Experience
Does not return phone calls. Still waiting for the Ubox to be picked up.Dici B. | Overall Experience
I found a dead rodent & feces in a few of my boxes & watched a roach crawl from one unit to the one next to it. Not a cockroach from outside...a german roach..those relative to a nasty environment.Brandie W. | Overall Experience
WRONG EMAIL ADDRESS AND CUSTOMER. ASKED TO BE DELETED/removed from emails and still received this feedback form.angela h. | First Impressions
The manager, Lisa and her staff provided great customer service. Thanks!!LISA D. | Overall Experience
Good jobGeraldine D. | Overall Experience
We appreciate Kim and her friendly professionalism. She’s great!Julie G. | Overall Experience
People park all over, to where I couldn’t get in staff talk crazy and reckless to all customers. Never will I go there or rent a storage again.Michael M. | Overall Experience
I. Rate u all excellent. Your employer server was very ! Very ! Excellent.Ernest C. | First Impressions
Thank you for your recent patronage at U-Haul Moving & Storage of Gentilly. We would appreciate your feedback regarding our service. Please take a moment to let us and other customers know how we did.Renoldo H. | First Impressions
Very friendly customer service!alissa c. | First Impressions
The only problem I had was that all of my things was full of mold for move out day, however I was under impression it was climate controlled.Keaira P. | Overall Experience
I got Uhaul Boxes delivered to my front door. Boxes arrived early. Staff was in contact with me. Scheduled early delivery. Scheduled early pick-up. All went super smooth. Thank you!Astrid K. | Overall Experience
Cannot comment on the store, however the delivering and picking up of the ubox was great - no issues!Collin M. | Overall Experience
I went to other U-Haul locations receiving bad service and walked out. This was the last location I was going to try. Service was Excellent at this location!!!! A+ Service!CHRIS A. | Overall Experience
Nice peopleBritley T. | Overall Experience
Excellent service and price!kirsch w. | Overall Experience
Thanks for your patienceRHADELL W. | First Impressions
Great experiencebeth n. | Overall Experience
Great staffing and service!MIchael P. | Overall Experience
Wonderful people working there.Ryan B. | Overall Experience
I did not use the facilities but I did borrow 3 Uboxes and Heide (spelling?) delivered and picked the boxes from my house and she was very nice. She was professional and timely, thank you!rowena c. | Overall Experience
It was a great experience. Employees were easy to reach, they came on time and picked up same day (U box). It made the last part of our move easier. Thank you!!!Kelly P. | Overall Experience
NATessa A. | Overall Experience
I was promised a storage area and when I arrived non were available as promised. No explanation given why. Had to find another place for storage.janet b. | First Impressions
no comments.ALLEN H. | Overall Experience
I rented a UBOX. I have been asking them for about a month to pick it up. They have yet to do so and have charged me for another month on my credit card which I expect a credit.Carlo G. | Overall Experience
My pod was delivered to the street directly in front of my house. All staff members were friendly and helpful in our communications. Thank you for making my move so smooth!Amelia P. | Overall Experience
They accommodated me and were very helpful Thanks againMichelle W. | Reservation
They was great I just move out town.. thanks again I really appreciate it!!!Jaron R. | Overall Experience
Be more responsive when customer calls.Dwayne J. | Overall Experience
Staff always helpful and friendlyBURNELL L. | Overall Experience
Very helpful staff. Calling the office can be frustrating because hold times are excessive , but that seems endemic to every U-Haul location I’ve ever used. I would rent again from this location.THOMAS B. | Overall Experience
Ordered storage boxes online. Spoke to Hammond, La. driver, Heidi and met her upon arrival. Very nice and professional. Spoke to her again about pickup. Again nice and professional.Mel B. | Overall Experience
Awful service! Staff is terrible,system is not working,waited for 3 days to receive a call back to schedule delivery of U-box,on the 4-th day was forced to pay extra and delivered it myself.Stay awayNikita K. | Overall Experience
all goodMichael A. | Reservation
I had so many problems with my U-box container shipment. It was supposed to be delivered by September 8th. I originally went online all the way back in July to select this date and they couldn't do itParisa R. | Overall Experience
I rented a U-Box and did NOT visit the facility. It took at least 10 calls to arrange for pick up. I was charged even though u-box was not picked up on time through NO fault of my own, NEVER AGAIN!Nicole B. | Overall Experience
Great customer service and the general manager was awesomeJada A. | Reservation
I can't comment on the actual storage facility as I never saw it. Boxes were dropped off at my new apartment. Everyone on the staff that I dealt with was extremely nice, friendly, and helpful!!CLARE L. | Overall Experience
Staff very very helpfulRayna T. | Overall Experience
The agent Nicole was really nicd. I had so many issued that day and she was very patient and didn"t mine helping me.Debbie B. | Reservation
Very friendly and helpful staff.Sharka J. | Overall Experience
I used the U-haul box and the size was misrepresented when I spoke with a representative. I could barely fit a half a room in the storage box. The representative didn't go over exactly what I needed.denise b. | Overall Experience
They were very professional and sweetGlenda T. | Reservation
Not enough people to work. There’s always atleast a 15 minute wait for anything you need.Christine J. | Overall Experience
John, the GM was great and always there.Douglas M. | Overall Experience
n/aShona B. | Overall Experience
They're friendly here. Just understaffed or don't care to move with a sense of urgency.Deric J. | Overall Experience
Great experience.Aaron H. | Overall Experience
I was very disappointed with the services. The guaranteed delivery time was not adhered to. When I inquire about a rescheduled time, I was told, "I was lucky to be on the list, this was a busy time"Susan M. | Overall Experience
It was complicated to get access, because I needed to go get the person with a key at the office every time before getting into the unit. Otherwise it was very neat and well run!Everett N. | Overall Experience
Thank U for ur service!!!DESMARIE T. | Overall Experience
I trouble when I first received the u box and had trouble getting my u box to unload it.Arn N. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the enviroment!