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Debra WCustomer Reviews for U-Haul Moving & Storage of Gentilly
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very helpful and considerate to my needs.
CAROL P | First ImpressionsThe contents of my storage was severely damaged due to poor maintenance of this facility by Uhaul. The property was so dilapidated that it was a breathtaking ground for rodents. Rats and exposure to plumbing leaks as well as the outside elements due to holes in the storage ceiling
zania m | Overall ExperienceFront Desk customer service representative was extremely helpful to me she was patient and kind!!
CHENIKA D | First ImpressionsEveryone was kind and polite
Trnisha y | First ImpressionsLisa and her staff is awesome
Deidra B | First ImpressionsIt was hard to get my things into the door
April M | First ImpressionsThere was alot of rat droppings on most of my things. Other than that it was ok.
Heather K | Overall ExperienceEveryone was supportive and professional. Thanks once again and I had a good experience with my storage space. No problems.
Cynthia B | Overall ExperienceWe should be able to access the storage 24 I am self employed and I am using the unit for business
Carlos R | First ImpressionsI was very elated for special courteous woman on duty she tuned n 4real with my situation as last minute and really turned my day around by bringing me much needed sunshine, ....
Lisa M | First ImpressionsThe manager was friiendly that's about it the storage was not clean
Nicole S | Overall ExperienceIt was very good
Troy P | Overall ExperienceGreat service Thanks!
alex b | First ImpressionsI can't remember the guy name but he was really nice. I called first then I came over and he remember our phone call. He came and showed us the storage very nice man.The lady at the desk was also nice too. Thank you for a great experience.
NICOLE F | First ImpressionsSuper friendly and helpful people at this UHaul location!
Heidi M | First ImpressionsCustomer service was great
bruce p | Overall ExperienceI was really comfortable with everything from the staff to the storage.
Carl A | Overall ExperienceUnit has a really bad fishy smell!! Office was closing so I couldn’t get another unit! I think they should make the last checkin be before 7p and office close at 8p..I had a 2p pick up and a 1 hour drive to the U-Haul store one way drop off! Other then that no other problems!
ANGELA A | First ImpressionsSatisfied
Carl A | First ImpressionsI NEVER RECIEVED ANY NOTICE OF AN AUCTION NOTHING AT ALL, I SPOKE WITH SOMEONE ON LAST WEEK WHO SAID IT WAS THERE AND I COULD GET IT THIS WEEK....I CALL TODAY AND ITS GONE I HAVE PERSONAL INFORMATION AND MY SONS REMAINS IN THERE...I AM EXTREMELY UPSET AND HURT BY THIS....
LASHONDA B | Overall ExperienceThank you accuraagyei8@gmail.com (985)686-9402 Dorothy Agyei
Dorothy A | First ImpressionsBad attention and worst part was every time I need something I have to go inside the store to get a key to opened my storage I thing better service should be live the stores open in the morning and close in the afternoon
Ventura C | Overall ExperienceIt was rats infested. I found a few dead rats in my storage and they rats dropping all around it.
Ndabaningi R | Overall ExperienceI would recommend Uhaul to world
JHONETHACO E | First ImpressionsThey have rat problem lot my stuff got damage by rats did not get refund do not keep it clean never rent storage space again and to high
STEVIE K | Overall ExperienceThey did some type of construction and all of the contents of my storage unit were covered with what looks like concrete dust. Some material were messed up. Fell free to contact me 504-717-3946.
DOUGLAS B | Overall ExperienceThey don’t know how to treat people
Rosemary j | Overall ExperienceGOOD CONVENIENT PLACE
ARNOLD L | First ImpressionsStaff was very helpful
thomas r | First ImpressionsI was not happy with the fact that my price kept going up, The unit #0073 had a big heater or something in the ceiling that was rusted and when I ask for a different unit, they could not accommodate me. and that particular rusted heater not sure what it was actually took away from my space in the unit. Also, there were mice in the unit I wish I would have been accommodated. The price kept going up. And even though I had no where to put my stuff, I had no choice but to pay.
Sheila l | Overall ExperienceRates kept going up that’s why I closed account yesterday
CHIARA C | Overall ExperienceIf I need storage in the future I will definitely use u-haul again.
spencer w | Overall ExperienceDespite notifying staff of moving out of storage unit on 28 Dec 2023, AND picking up a truck reserved to relocate to Baltimore, U-Haul STILL collected storage fees for Jan 2024 on an empty unit. Staff was only helpful and friendly when they received payment. The manager, Ms. Lisa, at least contacted me. This is the SECOND TIME U-Haul did this. It happened when I moved from Jackson TN to New Orleans in July 2021. Contacted U-Haul and spoke with that manager, but STILL waiting to be reimbursed for BOTH charges. My Jacksonville FL unit from 2006-2017 was looted and the locks changed. No resolution for that one either. Would recommend with caveats.
Sundiata I | Overall ExperienceVery easy to deal with and customer service was great. Will definitely use them again!!
Marion T | Overall ExperienceStaff was extremely friendly and helpful!
scarlett w | First ImpressionsThanks
Herman R | Overall ExperienceMy unit was infested with rat poop and mold had to throw some of my furniture away.. had to ask one of the workers for mask and gloves told a worker about it she just looked
quianna j | Overall ExperienceGreetings, My name is Marlyn Guillen. The items were well preserved. Everything was well kept. It was a pleasure to have the items in storage.
Marlyn G | Overall ExperienceRats eat in my stuff
DOROTHY B | Overall ExperienceI always have a pleasant experience when renting from U-Haul on chef menteur highway in New Orleans. The staff is very helpful.
Lolita A | Overall ExperienceLove that place very helpful and friendly great customer service will see you again
Elizabeth J | Overall ExperienceStorage fees are really, really high. 5x10 $119.995 per month.......5x10? Locals are much reasonable. Your options are limetless. Employees Excellent!
Dwayne W | First ImpressionsI would never use U-Haul storage again in my life
Rodney J | Overall ExperienceEveryone was very pleasant to work with and the trucks was very clean
JIM D | Overall ExperienceMs. Lisa is always helpful.
ANGEL W | Overall ExperienceManagement wasn't customer service friendly. Did not explain to me the up front procedures. Contact me for any clarifications.
Karl M | Overall ExperienceThank you for everything love 😍 sandra lloyd
SANDRA L | Overall ExperienceGreat people especially the manager
JOSEPH B | Overall ExperienceMy folk lift was missing in when I was called out to come there I didn’t notice anything missing until I moved out like my folk lift missing in my plants also….
nicole w | Overall ExperienceI don't know which is better, a 24 hour self storage or one that denies access after a certain hour. The day that I moved in I wish that I could've been granted a bit more time. Instead I had to rush to get my things in before 10pm. Also, I thought that I already had a lock from a previous time that I rented a storage, so I didn't purchase one at the time. I called Uhaul (before closing) to request that a storage lock that I ordered online be placed in my unit. I was directed to their 1-800... number because I suppose that the location that I rented from was no longer accepting calls. When I did get to Uhaul later that day to move in my things, the lock was not in there. That's all. Good bye.
SHARONDA W | First ImpressionsThe Guy that works for you with the Dreads stole my freezers from my storage 2 days after I put them in. Mysteriously the cameras were not working that day. I complained ned to yall, and yall ignored it. You also had a guy living in on of the storages next to mine, ....
Rene F | Overall ExperienceMs.lisa and everyone else was great 👍
Stephanie r | First ImpressionsSatisfied with the service I received..
PAMELA W | First ImpressionsThe elements effected my items more than I would’ve expected over the course of my rental.
JERON F | Overall ExperienceI lost half my thing because of water damage
Torance E | Overall ExperienceAll of my furniture was molded and mildewed. Rats chewed up my black and white leather sofa. That was ridiculous and unsanitary.
shondell w | Overall ExperienceWorst experience ever! Lisa Ruffin worst manager ever! The Half naked prostitutes in front! I use to work for u-haul and can’t believe this place is still open….crazy!
Nino V | Overall ExperienceThe manager was patient and such a humor even though I was having a bad day , she work with me under pressure with low staff , I love doing good business with those who willing to lead and do what’s best for the customer excellent work .
curneisha k | First ImpressionsPulled up to the Uhaul and was told that I had to pay for my storage unit upfront when my first month suppose to be free. The rep who was at the front had no knowledge of how to apply my or rectify my discount. I paid upfront and was told to call customer service. Next I go to my storage unit and unload the truck and went to return the keys. The rep told me that I unloaded everything wrong. After I inquired to her and asked well why you didn’t say that when I was up here she didn’t mention anything to me nor did she even show me where my storage unit was. We unload everything again and come to find out the someone was already in the unit assigned to me and the unit next to me they had no keys. It’s cold and raining outside by the way. She assigns me to another unit which she had gave us the wrong key yet again and had to assign me to another unit. This is the third time. The unit she assigns to me after we finally gets in has a big pole in the middle where I can’t fit any of my belongings (couches). We tried to inform her of this and she completely ignored us. So unprofessional. I packed up everything and went to another company. Please do not rent from this location. They are so unprofessional and the customer service was terrible. I will be following up with corporate on this issue because the rep actually put 3 storage units under my name. She didn’t even know how to do her job and it shows. NEVER RENT FROM HERE.
Shawniesha W | Overall ExperienceI don’t understand why my storage fee kept going up several times a year and the prices are not fair market prices for New Orleans residents because we are low income residents and some places are very more affordable than Uhaul I’m sorry but y’all prices we’re getting too expensive for my low income.thank you
JANET D | Overall ExperienceMy card on file was hacked and shut off by my CC company; so I had to ask my Mom to call in and make a payment. Despite the fact that I’ve been a loyal customer to uhaul for many years and the van I had rented up to date on payments and the reservation extended through the 800#; whoever was in the store that day told my Mom that my truck was a week overdue and that uhaul would be sending out a “control” team and the truck would be repossessed and I’d be arrested?!?!? As if moving isn’t stressful enough; YOU ADD THIS TO DAY?!? Told my MOM I’M A TRUCK THIEF AND I’LL BE ARRESTED?!?!? Well despite the fact that my original plan was to get rid of my other storage units and move into this one; those plans changed immediately. My Mom being told that combined with the basically nude street walkers perpetually in front of this establishment and the fact that I wasn’t able to pull out one day due to someone being “serviced” in the uhaul driveway I need to use to exit; had me rethink my choice. I removed all my belongings immediately which only served to make the truck another day late. I was so angry when I dropped it off, I couldn’t even go into the store for fear I’d absolutely and entirely lose my temper with whoever was there. I moved out of her unit 2 days into the month of my monthly rental. I feel I should be offered the prorated funds for the remainder of the month back…. I seriously doubt that tho I will be teach reaching out to the GM shortly… I’m hoping to handle this situation with the Grace and consideration I was not at all offered by the staff here.
ANDICE S | Overall ExperienceMs. Lisa was very helpful and found ways to work out everything I needed.
Erica P | Overall ExperienceGood facility,and great service also great employees.
Terry W | Overall ExperienceVery satisfied
Shai W | First ImpressionsThey made it very easy and convenient for me at Uhaul in Gentilly. They turned a bad day into a better one!
Trinda S | First ImpressionsEverything was perfect thank you
Rene B | Overall Experience...
CHANEL P | First ImpressionsI moved out on July 31 2022. The date is wrong. I talked to a man on Sunday and told him my stuff was out if the room.
Kathleen A | Overall ExperienceThese people were very unprofessional. The manager on duty was so ghetto, the training manager was great.They we’re very unhelpful even the lady that came in late. I told everyone on my job, and told them to get the word out, not to go to the uhaul on chef mentor highway in New Orleans
Juanita H | First ImpressionsI like how there work
Charles B | First ImpressionsMs. Lisa is really a good person. She helped me figure something out after I reserved the wrong storage size. She and her helpers were very nice to me and assisted me swiftly. I would recommend that location to anyone.
Erica P | First ImpressionsThank you.
HAZEL P | Overall ExperienceThey service was wounderful
JEREMIRA S | First ImpressionsAll of the Employees were very professional, knowledgeable, respectable. Thanks 😊
RASHEEDAH L | Overall ExperienceIt seems as if u haul goes out of the way to auction off your contents. You only are informed of any problem regarding payment after you are way behind in payment. Screw them too
THOMAS O | Overall ExperienceIt super hot in those facilities especially moving out in the summer
JANNADA M | Overall ExperienceI had no issue with this storage but my move out date was prior to the date indicated in this survey. The attendant informed me that there were no additional steps to complete when I returned the main key. I would say that the only improvement is to confirm on the company’s end when move outs are complete to avoid and discrepancies. Overall, I am satisfied.
renee R | Overall ExperienceThanks for everything
veroinque f | Overall ExperienceI never had any issues with this facility or the staff. Some of the staff knew me by name when I was there. I would definitely recommend others to use this facility and I would utilize it again if I need to.
Candice W | Overall ExperienceThank you for keeping my items safe and secure. The staff was very friendly and the facility was clean at all times
Margie R | Overall ExperienceNeed to be open longer
Crystal F | First ImpressionsI love this location always professional & helpful
brandy m | First ImpressionsNone
MELTON K | Overall ExperienceNone
MELTON K | First ImpressionsThe only thing that I had a problem with was that your storages, are too small and that was the only thing I don't like about it.
DESMARIE T | First ImpressionsTerrible experience I made a reservation for a storage unit I get there no units available had to carry my stuff miles away to another uhaul also had another incident rented a truck get there don’t have the size truck I rented
Gary L | Overall ExperienceVery good
EDWARD S | Overall ExperienceIt was a pleasure doing business with your company.
SYLVIA P | Overall ExperienceUnfortunately the facility had been vandalized during Hurricane Ida. They were however doing rentals. And also storage units. The staff was a little unorganized. And clearly did not want to be there.
Kathleen V | First ImpressionsOne lady was rude acted like she did not want to help me went back next day a very nice young lady was helpful very nice rented to me the older lady could have rented to me the first day told me come back but still helped people in line that was behind me
Jerry N | First ImpressionsManager is awesome! Very good customer service.
Paula E | Overall ExperienceIt was ok I had to go back twice because the storage was looked
Brandy S | First ImpressionsGrate friendly service...
cyril f | Overall ExperienceThe manager and the staff are very helpful and friendly.
MONTRY W | Overall ExperienceI told the Manager that I may not need the storage unit after all and ask if I could get a refund the next day if I didn’t use the storage unit I was told no. When I went to take my lock off the unit a couple of days ago a gentleman told me that he had never heard of that and I should have been able to get my money back. Somebody lied to me. Either the Manager or the attendant.
CAROL W | Overall ExperienceThe staff was awesome, the storage prices were hefty and the availability was nonexistent, but my experience with the truck rental was excellent.
SHARON M | Overall ExperienceI love the fact my price don't change all the time like other companies. It's straightforward with no surprises. Thank you!
Betty G | Overall ExperienceVERY FRIENDLY and helpful Customer Service Agent that checked us in!!
lisa r | First ImpressionsWent to St Claude location and they didn’t have size I needed. General Manager searched for next nearest UHaul and reserved one for me in Gentilly. Drove to gentilly and staff there were very helpful too. Got my unit. Thank you.
Larry M | First ImpressionsHalf my stuff have mildew on it and it rain in my storing
Shalonda D | Overall ExperienceThis was the worst experience I have ever had with U haul and I will not be supporting the company anymore, I will also never recommend your company and I have shared my negative experience with others. I was having electrical problems with my house so I rented a storage unit because the house needed to be rewired and I had to relocate, the next day the house caught on fire, I never even had a chance to move into the unit, after finding somewhere to go and dealing with the stress of a house fire I called back U haul to try and get a refund for the unit I never moved into because I had to pay the deposit on the house I found, it had been about 4 days and I called multiple times but kept being told to call back, they refused to give me a refund for the unit I never moved into because they said it had been past 24 hours. After all the support I have given U haul in my life you all showed no sympathy or compassion for someone who was going though a hard time and just trying to get a refund. that $100 was severely needed and I had to go without food for almost a week because everything I had went towards a deposit on a new house, you all made a bad situation for me so much worse. Your company is completely out of touch with the people your supposed to be providing a service for, your 24 hour refund policy combined with the overpriced storage units is ridiculous and just greedy. going forward I would rather go out of my way to find real people to help me move and I will find alternative storage units because a company as out of touch as U haul does not deserve the support of the people and I will make sure to let as many people know about this horrible experience as I can
CHRISTINA H | Overall ExperienceThe staff was always friendly & helpful, and that included when I rented the truck to move my items to the storage. The location, including the storage area was always very clean. My only suggestion is that I would still like to see more lighting and maybe another check in & out box in the back.
adele c | Overall ExperienceMrs.Lisa and her staff went above and beyond to accommodate despite having limited electricity due to the Hurricane. Thanks
Ciera E | First ImpressionsVery professional and courteous Thank you very much.
Wanda M | First ImpressionsFriendly staff and very clean. Maybe the best storage on chef
Linh G | Overall ExperienceThe units are overpriced
Lyonel H | Overall ExperienceMy access card never worked , l had to wait For someone to let me in
Patrick R | Overall ExperienceThank You .. you guys were great.. and it was friendly and pleasant service. Ill use yall again if ever needed.. very well kept place.
Natasha S | Overall ExperienceThere was bugs in the unit that actually got into some of my bins. There was rat traps as well. Furthermore, the unit did not have enough light so it was hard to see when moving all the stuff out.
Colby C | Overall ExperienceI would recommend U-Haul storage at this Gentilly location.
Roxanne W | First ImpressionsThere was literally a problem from the very first moment with this facility and I'm not sure whether the staff is overworked but they do not go out of their way for clients at all nor do they bother helping each other.
Sherell S | Overall ExperienceThe entire process took way to long and my access card still has not been activated, 24 hr later.
Sherell S | First ImpressionsI guess due to what’s going on in the world today this the know normal.
Niki T | First ImpressionsThey do not help with locating my storage and they did not inform me that the storage I booked (with climate control) was not available until AFTER I paid. That was very unprofessional and not at all what I was hoping for!
Wacuka G | First ImpressionsNone
america C | Overall ExperienceThe person assisting me was in a rush to get off work and didn't want to take time to show me the unit so I had to get a unit without seeing it first because I was sure I needed that evening. I would like a bigger unit or a refund for the unit.
don s | First ImpressionsGreat facility always will be a customer with uhaul. At all different locations. Thanks alot!!!
DIANE B | Overall ExperienceExcellent
Vanessa G | First ImpressionsManagement was very professional it felt like my Military experience. ..
Larry J | Overall ExperienceThe customer service at this facility is outstanding!! Everyone was pleasant, patient, efficient, and knowledgeable. Nickcole gave excellent attention to my needs. I had a great experience!
Deana F | First ImpressionsI had to wait a few extra minutes .but ,it was ok because the size I wanted was returned.i was able to get it.
DENANER W | First ImpressionsH
DAniell H | Overall ExperienceThe young man that helped me was very nice and respectful, If I was his boss I would move him to a higher position. Thanks
cynthia b | Overall ExperienceNone
Kiyana W | First ImpressionsVery bad experience, no good customer service experience....
tanya m | First ImpressionsThanks
kevin h | Overall ExperienceEveryone's great and very polite
delisa d | First ImpressionsMy goods were damaged The GM was so rude would not come to take pictures. wanted to argue with me I was disappointed my unit flooded had water damage no-one called me as I'm moving my goods wet
Meiquisha D | Overall ExperienceI love the space.
Dwayne W | First ImpressionsNo comment
shawan m | Overall ExperienceThere's big spiders,rodents, droppings all over my property. Water damage to property as well. But uhaul went up on rent I cant make this stuff up. , I left most of my property because its damaged
Fairade D | Overall ExperienceI’ve never had a storage to we’re the rats an mice ate through everything I own I lost most of my stuff todo to that I’m so upset about it
Michelle J | Overall ExperienceAs rated everything was great.
JOSEPH E | Overall ExperienceGreat Job.
bray v | First ImpressionsEverything went well,no complants.
carroll a | First ImpressionsYou all let me get a Storage and then did not let me get a truck I never had no running in with you all so I not happy about the deal and you all took my money
sandra v | First ImpressionsI would like to personally thank Lisa for extending her kindness, and understanding she demonstrated regarding my storage issue, as she helped me not lose my items.
WALENCIA A | Overall ExperienceDoes not return phone calls. Still waiting for the Ubox to be picked up.
Dici B | Overall ExperienceI found a dead rodent & feces in a few of my boxes & watched a roach crawl from one unit to the one next to it. Not a cockroach from outside...a german roach..those relative to a nasty environment.
Brandie W | Overall ExperienceWRONG EMAIL ADDRESS AND CUSTOMER. ASKED TO BE DELETED/removed from emails and still received this feedback form.
angela h | First ImpressionsThe manager, Lisa and her staff provided great customer service. Thanks!!
LISA D | Overall ExperienceGood job
Geraldine D | Overall ExperienceWe appreciate Kim and her friendly professionalism. She’s great!
Julie G | Overall ExperiencePeople park all over, to where I couldn’t get in staff talk crazy and reckless to all customers. Never will I go there or rent a storage again.
Michael M | Overall ExperienceI. Rate u all excellent. Your employer server was very ! Very ! Excellent.
Ernest C | First ImpressionsThank you for your recent patronage at U-Haul Moving & Storage of Gentilly. We would appreciate your feedback regarding our service. Please take a moment to let us and other customers know how we did.
Renoldo H | First ImpressionsVery friendly customer service!
alissa c | First ImpressionsThe only problem I had was that all of my things was full of mold for move out day, however I was under impression it was climate controlled.
Keaira P | Overall ExperienceI got Uhaul Boxes delivered to my front door. Boxes arrived early. Staff was in contact with me. Scheduled early delivery. Scheduled early pick-up. All went super smooth. Thank you!
Astrid K | Overall ExperienceCannot comment on the store, however the delivering and picking up of the ubox was great - no issues!
Collin M | Overall ExperienceI went to other U-Haul locations receiving bad service and walked out. This was the last location I was going to try. Service was Excellent at this location!!!! A+ Service!
CHRIS A | Overall ExperienceNice people
Britley T | Overall ExperienceExcellent service and price!
kirsch w | Overall ExperienceThanks for your patience
RHADELL W | First ImpressionsGreat experience
beth n | Overall ExperienceGreat staffing and service!
MIchael P | Overall ExperienceWonderful people working there.
Ryan B | Overall ExperienceI did not use the facilities but I did borrow 3 Uboxes and Heide (spelling?) delivered and picked the boxes from my house and she was very nice. She was professional and timely, thank you!
rowena c | Overall ExperienceIt was a great experience. Employees were easy to reach, they came on time and picked up same day (U box). It made the last part of our move easier. Thank you!!!
Kelly P | Overall ExperienceNA
Tessa A | Overall ExperienceI was promised a storage area and when I arrived non were available as promised. No explanation given why. Had to find another place for storage.
janet b | First Impressionsno comments.
ALLEN H | Overall ExperienceI rented a UBOX. I have been asking them for about a month to pick it up. They have yet to do so and have charged me for another month on my credit card which I expect a credit.
Carlo G | Overall ExperienceMy pod was delivered to the street directly in front of my house. All staff members were friendly and helpful in our communications. Thank you for making my move so smooth!
Amelia P | Overall ExperienceThey accommodated me and were very helpful Thanks again
Michelle W | ReservationThey was great I just move out town.. thanks again I really appreciate it!!!
Jaron R | Overall ExperienceBe more responsive when customer calls.
Dwayne J | Overall ExperienceStaff always helpful and friendly
BURNELL L | Overall ExperienceVery helpful staff. Calling the office can be frustrating because hold times are excessive , but that seems endemic to every U-Haul location I’ve ever used. I would rent again from this location.
Thomas B | Overall ExperienceOrdered storage boxes online. Spoke to Hammond, La. driver, Heidi and met her upon arrival. Very nice and professional. Spoke to her again about pickup. Again nice and professional.
Mel B | Overall ExperienceAwful service! Staff is terrible,system is not working,waited for 3 days to receive a call back to schedule delivery of U-box,on the 4-th day was forced to pay extra and delivered it myself.Stay away
Nikita K | Overall Experienceall good
Michael A | ReservationI had so many problems with my U-box container shipment. It was supposed to be delivered by September 8th. I originally went online all the way back in July to select this date and they couldn't do it
Parisa R | Overall ExperienceI rented a U-Box and did NOT visit the facility. It took at least 10 calls to arrange for pick up. I was charged even though u-box was not picked up on time through NO fault of my own, NEVER AGAIN!
Nicole B | Overall ExperienceGreat customer service and the general manager was awesome
GABRIEL M | ReservationI can't comment on the actual storage facility as I never saw it. Boxes were dropped off at my new apartment. Everyone on the staff that I dealt with was extremely nice, friendly, and helpful!!
CLARE L | Overall ExperienceStaff very very helpful
Rayna T | Overall ExperienceThe agent Nicole was really nicd. I had so many issued that day and she was very patient and didn"t mine helping me.
Debbie B | ReservationVery friendly and helpful staff.
Sharka J | Overall ExperienceI used the U-haul box and the size was misrepresented when I spoke with a representative. I could barely fit a half a room in the storage box. The representative didn't go over exactly what I needed.
denise b | Overall ExperienceThey were very professional and sweet
Glenda T | ReservationNot enough people to work. There’s always atleast a 15 minute wait for anything you need.
Christine J | Overall ExperienceJohn, the GM was great and always there.
Douglas M | Overall Experiencen/a
Shona B | Overall ExperienceThey're friendly here. Just understaffed or don't care to move with a sense of urgency.
Deric J | Overall ExperienceGreat experience.
Aaron H | Overall ExperienceI was very disappointed with the services. The guaranteed delivery time was not adhered to. When I inquire about a rescheduled time, I was told, "I was lucky to be on the list, this was a busy time"
Susan M | Overall ExperienceIt was complicated to get access, because I needed to go get the person with a key at the office every time before getting into the unit. Otherwise it was very neat and well run!
Everett N | Overall ExperienceThank U for ur service!!!
DESMARIE T | Overall ExperienceI trouble when I first received the u box and had trouble getting my u box to unload it.
Arn N | Overall Experience