Customer Reviews for U-Haul Moving & Storage of Gentilly

3,482 reviews

6210 Chef Menteur Hwy   New Orleans, LA 70126
(2 blocks west of the corner of Chef Menteur Hwy and I-10)

(504) 246-9011

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(504) 246-9011

6210 Chef Menteur Hwy
New Orleans, LA 70126
(2 blocks west of the corner of Chef Menteur Hwy and I-10)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
4.0

Customer did not leave a comment.

CORY B. 
Rating:
3.0

Customer did not leave a comment.

CARL ARTHUR T. 
Rating:
5.0

Customer did not leave a comment.

Alisha S. 
Rating:
5.0

The gentleman that assisted me was very nice, and knowledgeable.

CHERYL P. 
Rating:
5.0

Great experience

Gerron M. 
Rating:
3.0

Building needs repairs

MARK C. 
Rating:
3.0

Customer did not leave a comment.

DEATRA L. 
Rating:
1.0

I had a storage reserved I get there they tell me it was full they call to find a unit I was so frustrated terrible terrible experience also the air conditioner was not working

GARY L. 
Rating:
2.0

I believe I was overcharged and different from what I was told at rental office where I did my order.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
1.0

Workers there do not explain things upon renting and the manager refers repetitively to the contract. She just said if I didn't read it, that's on me. When returning the truck the check-in person kept me out of the office during open hours and at first told me it would be 5.99 a gallon; then after time on his mobile phone said I would get a refund when in reality I had to pay. I paid $32 extra in gas for only going 12-13 miles in a truck that had maybe 2 notches of gas to start. I was told to watch the mirrors but not to replace the gas. When I called to address this with the manager she only knows to tell me repetitively that it's in the contract so it's on me. Better training is needed at this location. And I choose not to use UHaul again.

VANESSA A. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE T. 
Rating:
4.0

Ensure vehicles are fully fueled before renting them out.

JUANA G. 
Rating:
5.0

Customer did not leave a comment.

LAURALEE T. 
Rating:
5.0

Customer did not leave a comment.

Oriendal W. 
Rating:
4.0

Customer did not leave a comment.

SHANNON M. 
Rating:
5.0

Customer did not leave a comment.

MICHIA J. 
Rating:
5.0

Workers are very expedient in their jobs, wish more stores were as professional as this group.

RONALD D. 
Rating:
1.0

The staff is very unprofessional. It was 2 African American men upfront... Not very friendly nor helpful. When I went to return the truck the alarms was going off and the window was bust on the building

JALONDA L. 
Rating:
5.0

Customer did not leave a comment.

Corey J. 
Rating:
5.0

Customer did not leave a comment.

LANCE S. 
Rating:
5.0

Customer did not leave a comment.

JEAN R. 
Rating:
5.0

Customer did not leave a comment.

debbie A. 
Rating:
5.0

Ms Lisa rocks!

Al S. 
Rating:
5.0

The lady in the front office was super helpful and polite. I do not know her name but she told me she works 3 jobs. She is a great employee and an asset to your company. She put a smile on my face and made my whole day better. Ya'll should really give her a promotion and a raise.

CHRISTIE P. 
Rating:
4.0

Customer did not leave a comment.

LEON C. 
Rating:
5.0

Customer did not leave a comment.

james k.  |  Overall Experience 
Rating:
5.0

Good service

CYNTHIA W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN R. 
Rating:
5.0

Yes and thank you

ALCINA D. 
Rating:
3.0

I reserved a 17' truck and received a 15' truck, having to take two trips to move my household. Thus, I drove more miles.

JOLANDA W. 
Rating:
3.0

Share all necks information with customers, especially prior to service. Changed twice. Accuracy and attention to detail is important.

Katrina L. 
Rating:
3.0

My reservation was made for pickup at 1004 S Clearview Pkwy, only a few miles from my home. This location was chosen for the stated "available time" of 10:00am vs later times in the day at various other locations in the area. When I arrived at this location (Safeguard Self Storage), not only did they not know of my UHaul reservation, but they reported there was no available vehicle to rent. When they followed up with UHaul by phone, it was relayed to me that they were "having trouble locating a vehicle and would call [me] when [they] have more information". I was contacted not long after by text to let me know there was an available resource 13 miles away which significantly affected my schedule for the day as well as my estimated mileage for use (I estimated 20 miles total). This was extremely inconvenient and a highly inefficient process that could have been better prepared for with daily confirmation of end of day inventory and morning notifications to rental facilities of expected rentals.

Candace L. 
Rating:
3.0

There was only 1 worker at the facility. She was very sweet and professional, however obviously overworked. Public storage needs to make sure that they have more than 1 person working at a time.

MELISSA L. 
Rating:
5.0

Customer did not leave a comment.

Edrice M. 
Rating:
2.0

Due to a high demand for trucks I had to wait 10 hours to pick-up a truck. I received a call saying the truck needed repairs. I asked the location to call before I drove there but they didn't. I called and no one knew the status of the repair. I called HQ and reserved a larger truck. The location then told me they wouldn't rent it to me because it was reserved the following day. I ended up having to ask if ANY trucks were available. The man behind the counter reluctantly searched the computer and found a 15' truck which was inconveniently parked between two flatbed trailers. Inside the truck next to me an employee was sleeping. I tapped on the glass to wake him and ask him to move but he refused and went back to the garage. A lot of apathetic employees unwilling to assist a customer.

SCOTT B. 
Rating:
2.0

Unfortunately the facility had been vandalized during Hurricane Ida. They were however doing rentals. And also storage units. The staff was a little unorganized. And clearly did not want to be there.

Kathleen V.  |  First Impressions 
Rating:
4.0

One lady was rude acted like she did not want to help me went back next day a very nice young lady was helpful very nice rented to me the older lady could have rented to me the first day told me come back but still helped people in line that was behind me

Jerry N.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

nicole M. 
Rating:
3.0

Customer did not leave a comment.

Jeffreyell W. 
Rating:
5.0

The location was affected by Hurricane Ida and has no internet. The Mgr Lisa was processing customers on a cell phone. She was very stressed but maintained a smile and sense of humor despite the challenges.

Leslie W. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA C. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

Bridget M. 
Rating:
5.0

Customer did not leave a comment.

TYTEANIA B. 
Rating:
5.0

Customer did not leave a comment.

natasha b.  |  Overall Experience 
Rating:
5.0

Despite the vandalism the store experienced recently, the staff had the equipment ready very quickly. Working against power outages and spotty internet service they did a great job.

GLEN M. 
Rating:
1.0

The person who was the manager was bragging and carrying on about how she was quitting. She was extremely unpleasant.

JAMES G. 
Rating:
1.0

Customer did not leave a comment.

LYNTRELLE P. 
Rating:
5.0

Appreciate the quick and easy service.

KEITH B. 
Rating:
5.0

Keep up the great customer service.

BRITTNEY W. 
Rating:
5.0

Ms Lisa is a rockstars

ALFRED S. 
Rating:
1.0

This was one of the worst experiences I've ever had with a Uhaul facility. First, when I received my box, it came 20+ extra items (boxes, TV storage box, furniture pads, tape rolls, rope, bubble wrap) that I did not order nor intend to pay for. The multitude of extra unnecessary items made packing the box significantly harder, when it did not have to be that way. If you want to improve customer experiences, do not automatically charge them for $125 worth of things. When I ordered the Ubox, I had no idea that these items were automatically checked off to be charged to my card. Give people the option of checking each item off if they choose. I explicitly remember only ordering 2 wardrobe boxes - nothing else. Second, Not only was I informed the day of my scheduled delivery that it was being rescheduled to 3 days later, only to be told the next day that they could actually deliver it that day, but the box was not picked up on the day that I scheduled it to be picked up. Then, the women driving the Uhaul truck who came to pick up my Ubox days later, side-swiped my neighbor's house, taking down their power lines and leaving them without power. They fled the scene when neighbors tried to confront them about hitting the power lines. While I know that this is likely a rare occurrence, I will never use this Uhaul facility again. The only person who proved to be helpful and patient with me throughout this whole process was Kim.

Sophia U. 
Rating:
3.0

Customer did not leave a comment.

Dejah C. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN A. 
Rating:
5.0

The agent that helped me park the trailer was tremendously kind and helpful. Great folks and great facility!

DAVID H. 
Rating:
3.0

Customer did not leave a comment.

Charmaine J.  |  Overall Experience 
Rating:
1.0

Extremely rude and disrespectful cashier / service rep Who was assisting as I entered the location to pick up my reserve vehicle she was trying to service to customers at one time and she was very matter-of-fact did not go over the rental agreement and stipulations in a manner in which I felt like was Professional she was very disrespectful to the customers..Customers should be spoken to at all times in a professional manner The representative did not identify herself she's very short with me and this experience was extremely unpleasant I would not recommend this location for anyone to ever do business .. many of the Female African-American service reps are very rude And unprofessional!! I would hope that Management can review my reservation and see who was the service rep who assisted me in reprimand her for being so disrespectful .Upper management can reach me at the phone number associated with my reservation to discuss this further extremely unhappy and disappointed former customer

DENETTE H. 
Rating:
5.0

Customer did not leave a comment.

AYLEEN B. 
Rating:
5.0

Customer did not leave a comment.

Leonard D. 
Rating:
5.0

N/A

CENTRELLE J. 
Rating:
1.0

The Ubox was not delivered on the agreed upon schedule and the store did not offer any other options. We ended up renting a car to pick up our stuff from the location of the Ubox- took us 3 round trips. The associates in the store were not helpful at all. The company should offer more training on good customer service.

Josephine W. 
Rating:
5.0

Rep was very helpful with helping make the best decision for my needs. Also when I returned next morning hat rep was very helpful with disconnecting the unit in a speedy manner.

JEREMIAH R. 
Rating:
5.0

Friendly staff.

ALBERT P. 
Rating:
5.0

Customer did not leave a comment.

tessa b.  |  Overall Experience 
Rating:
5.0

After hours return was very burdensome. After many attempts to long onto the U-haul after hours mobile return site, I was not able to complete the return. When I called the 1-800 customer support number, no one answered though it gave me a loop recording indicating that I was in a cue, and when I logged onto the chat option, it took 20 minutes to get a chat agent to finally help me. In all, it took me about 1 1/2 hours to complete the return of my rental.

TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

Lowanda W. 
Rating:
1.0

My Uhaul pods were not delivered the day I scheduled. I only found out it would be late after calling because they had not shown. I had movers scheduled that charged me a penalty for canceling because I could not reschedule as Uhaul was not able to say if the delay would be a day or a week. I called back and checked in several times to get updates. I was then given another day they would arrive and scheduled people based on that. Only after they were supposed to arrive again did I call and find out they were delayed. Again I paid a cancellation fee. All in all, I've paid an extra $550 for movers due to Uhaul. I would have chosen another more expensive service if I knew the difference was that much and that much hassle. As I did all I was required by Uhaul and more I'd like this fee deducted from my fees. I was put in a position to cancel the day of the move and last-minute reschedule with another company or be on hold until Uhaul made my pods a priority. Outside of that I plan to never use of Uhaul again and will actively suggest others use another service.

Isaac G. 
Rating:
5.0

I have no complaints, service was Great from beginning to end. Thanks U-haul for your great service.

PEGGY B. 
Rating:
5.0

Service manager very helpful with obtaining needed equipment.

HERMAN L. 
Rating:
4.0

My items arrived early, however my ubox was damaged and unable to be delivered as promised. My parents who are fairly old had to rent a truck due to the damage to the ubox to move their items to their home. Upon unloading they noticed several damaged items.

Andrenese W. 
Rating:
5.0

I am very satisfied with customer service at this location. I rent a van several times a year and have had different customer service reps and they all have been quite helpful.

DIONNE J. 
Rating:
5.0

Customer did not leave a comment.

Taylor W. 
Rating:
5.0

Customer did not leave a comment.

RENDELL E. 
Rating:
5.0

The service was great and the staff was very helpful and friendly.

SHELITA T. 
Rating:
5.0

Wonderful Customer Service

HENRY I. 
Rating:
5.0

Same as pickup. Very nice and quick with unhooked trailer

Ken M. 
Rating:
4.0

Customer did not leave a comment.

Kimberly D. 
Rating:
5.0

Customer did not leave a comment.

LYDIA W. 
Rating:
3.0

Get more equipment to use !

TROY D. 
Rating:
5.0

The store is huge and bright, the agent was pleasant and helpful, and the rental process went smoothly. Couldn't have asked for a better experience!

BRANDON B. 
Rating:
5.0

Customer did not leave a comment.

DEIDRE G. 
Rating:
5.0

Customer did not leave a comment.

APRIL J. 
Rating:
5.0

The manager was super helpful and friendly. Best experience ever!

RICHARD M. 
Rating:
4.0

Customer did not leave a comment.

Anitria R. 
Rating:
5.0

Easy, quick, friendly service

KEVIN J. 
Rating:
5.0

Everything was great……Awesome customer service!!!!!

DESHAWN J. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B. 
Rating:
5.0

Manager is awesome! Very good customer service.

Paula E.  |  Overall Experience 
Rating:
5.0

I had a wonderful experience Where You Haul thank you very much for your service

donald A. 
Rating:
5.0

Everything was great

JAZMAS J. 
Rating:
4.0

Customer did not leave a comment.

Desiree B. 
Rating:
3.0

It was ok I had to go back twice because the storage was looked

Brandy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria B. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL L. 
Rating:
5.0

Customer did not leave a comment.

Andre W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KAREN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B. 
Rating:
3.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Have more people to assists

JIM D. 
Rating:
5.0

Customer did not leave a comment.

ANGELA R. 
Rating:
5.0

Nice people, very efficient.

DANIELLE A. 
Rating:
5.0

Customer did not leave a comment.

LESLIE W. 
Rating:
5.0

Customer did not leave a comment.

ROBERTG B. 
Rating:
5.0

Customer did not leave a comment.

TYRONN R. 
Rating:
1.0

Horrible customer service. I would recommend that everyone at that location should attend a people skills program. One of the workers felt it ok to call me a liar with proper paperwork.Horrible Horrible, please call me if you would like to

GARRETT S. 
Rating:
2.0

Customer did not leave a comment.

BRANDI L. 
Rating:
3.0

Customer did not leave a comment.

BIANCI B. 
Rating:
3.0

Customer did not leave a comment.

LESLIE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elissa d.  |  Overall Experience 
Rating:
4.0

Grate friendly service...

cyril f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edalinne W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

bernell c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELTERS V.  |  Overall Experience 
Rating:
5.0

The manager and the staff are very helpful and friendly.

MONTRY W.  |  Overall Experience 
Rating:
1.0

I told the Manager that I may not need the storage unit after all and ask if I could get a refund the next day if I didn’t use the storage unit I was told no. When I went to take my lock off the unit a couple of days ago a gentleman told me that he had never heard of that and I should have been able to get my money back. Somebody lied to me. Either the Manager or the attendant.

Carol W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miasha C.  |  Overall Experience 
Rating:
5.0

The staff was awesome, the storage prices were hefty and the availability was nonexistent, but my experience with the truck rental was excellent.

SHARON M.  |  Overall Experience 
Rating:
5.0

I love the fact my price don't change all the time like other companies. It's straightforward with no surprises. Thank you!

Betty G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deneen C.  |  First Impressions 
Rating:
5.0

VERY FRIENDLY and helpful Customer Service Agent that checked us in!!

lisa r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ethelena t.  |  First Impressions 
Rating:
5.0

Went to St Claude location and they didn’t have size I needed. General Manager searched for next nearest UHaul and reserved one for me in Gentilly. Drove to gentilly and staff there were very helpful too. Got my unit. Thank you.

Larry M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tessa b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabreia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AKEISHA L.  |  Overall Experience 
Rating:
1.0

Half my stuff have mildew on it and it rain in my storing

Shalonda D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ariana D.  |  Overall Experience 
Rating:
1.0

This was the worst experience I have ever had with U haul and I will not be supporting the company anymore, I will also never recommend your company and I have shared my negative experience with others. I was having electrical problems with my house so I rented a storage unit because the house needed to be rewired and I had to relocate, the next day the house caught on fire, I never even had a chance to move into the unit, after finding somewhere to go and dealing with the stress of a house fire I called back U haul to try and get a refund for the unit I never moved into because I had to pay the deposit on the house I found, it had been about 4 days and I called multiple times but kept being told to call back, they refused to give me a refund for the unit I never moved into because they said it had been past 24 hours. After all the support I have given U haul in my life you all showed no sympathy or compassion for someone who was going though a hard time and just trying to get a refund. that $100 was severely needed and I had to go without food for almost a week because everything I had went towards a deposit on a new house, you all made a bad situation for me so much worse. Your company is completely out of touch with the people your supposed to be providing a service for, your 24 hour refund policy combined with the overpriced storage units is ridiculous and just greedy. going forward I would rather go out of my way to find real people to help me move and I will find alternative storage units because a company as out of touch as U haul does not deserve the support of the people and I will make sure to let as many people know about this horrible experience as I can

CHRISTINA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trina B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

keenya c.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tynessia P.  |  First Impressions 
Rating:
5.0

The customer service at this facility is outstanding!! Everyone was pleasant, patient, efficient, and knowledgeable. Nickcole gave excellent attention to my needs. I had a great experience!

Deana F.  |  First Impressions 
Rating:
5.0

Great Job.

bray v.  |  First Impressions 
Rating:
3.0

Everything went well,no complants.

carroll a.  |  First Impressions 
No reviews have been submitted for this location.

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