Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Unfortunately the facility had been vandalized during Hurricane Ida. They were however doing rentals. And also storage units. The staff was a little unorganized. And clearly did not want to be there.
Kathleen V.
|
First Impressions
Rating:
4.0
One lady was rude acted like she did not want to help me went back next day a very nice young lady was helpful very nice rented to me the older lady could have rented to me the first day told me come back but still helped people in line that was behind me
Jerry N.
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
nicole M.
Rating:
3.0
Customer did not leave a comment.
Jeffreyell W.
Rating:
5.0
The location was affected by Hurricane Ida and has no internet. The Mgr Lisa was processing customers on a cell phone. She was very stressed but maintained a smile and sense of humor despite the challenges.
Leslie W.
Rating:
4.0
Customer did not leave a comment.
CYNTHIA C.
Rating:
5.0
Customer did not leave a comment.
JAMES M.
Rating:
4.0
Customer did not leave a comment.
Bridget M.
Rating:
5.0
Customer did not leave a comment.
TYTEANIA B.
Rating:
5.0
Customer did not leave a comment.
natasha b.
|
Overall Experience
Rating:
5.0
Despite the vandalism the store experienced recently, the staff had the equipment ready very quickly. Working against power outages and spotty internet service they did a great job.
GLEN M.
Rating:
1.0
The person who was the manager was bragging and carrying on about how she was quitting. She was extremely unpleasant.
JAMES G.
Rating:
1.0
Customer did not leave a comment.
LYNTRELLE P.
Rating:
5.0
Appreciate the quick and easy service.
KEITH B.
Rating:
5.0
Keep up the great customer service.
BRITTNEY W.
Rating:
5.0
Ms Lisa is a rockstars
ALFRED S.
Rating:
1.0
This was one of the worst experiences I've ever had with a Uhaul facility. First, when I received my box, it came 20+ extra items (boxes, TV storage box, furniture pads, tape rolls, rope, bubble wrap) that I did not order nor intend to pay for. The multitude of extra unnecessary items made packing the box significantly harder, when it did not have to be that way. If you want to improve customer experiences, do not automatically charge them for $125 worth of things. When I ordered the Ubox, I had no idea that these items were automatically checked off to be charged to my card. Give people the option of checking each item off if they choose. I explicitly remember only ordering 2 wardrobe boxes - nothing else.
Second, Not only was I informed the day of my scheduled delivery that it was being rescheduled to 3 days later, only to be told the next day that they could actually deliver it that day, but the box was not picked up on the day that I scheduled it to be picked up. Then, the women driving the Uhaul truck who came to pick up my Ubox days later, side-swiped my neighbor's house, taking down their power lines and leaving them without power. They fled the scene when neighbors tried to confront them about hitting the power lines. While I know that this is likely a rare occurrence, I will never use this Uhaul facility again. The only person who proved to be helpful and patient with me throughout this whole process was Kim.
Sophia U.
Rating:
3.0
Customer did not leave a comment.
Dejah C.
Rating:
5.0
Customer did not leave a comment.
JONATHAN A.
Rating:
5.0
The agent that helped me park the trailer was tremendously kind and helpful. Great folks and great facility!
DAVID H.
Rating:
3.0
Customer did not leave a comment.
Charmaine J.
|
Overall Experience
Rating:
1.0
Extremely rude and disrespectful cashier / service rep Who was assisting as I entered the location to pick up my reserve vehicle she was trying to service to customers at one time and she was very matter-of-fact did not go over the rental agreement and stipulations in a manner in which I felt like was Professional she was very disrespectful to the customers..Customers should be spoken to at all times in a professional manner The representative did not identify herself she's very short with me and this experience was extremely unpleasant I would not recommend this location for anyone to ever do business .. many of the Female African-American service reps are very rude And unprofessional!! I would hope that Management can review my reservation and see who was the service rep who assisted me in reprimand her for being so disrespectful .Upper management can reach me at the phone number associated with my reservation to discuss this further extremely unhappy and disappointed former customer
DENETTE H.
Rating:
5.0
Customer did not leave a comment.
AYLEEN B.
Rating:
5.0
Customer did not leave a comment.
Leonard D.
Rating:
5.0
N/A
CENTRELLE J.
Rating:
1.0
The Ubox was not delivered on the agreed upon schedule and the store did not offer any other options. We ended up renting a car to pick up our stuff from the location of the Ubox- took us 3 round trips.
The associates in the store were not helpful at all. The company should offer more training on good customer service.
Josephine W.
Rating:
5.0
Rep was very helpful with helping make the best decision for my needs. Also when I returned next morning hat rep was very helpful with disconnecting the unit in a speedy manner.
JEREMIAH R.
Rating:
5.0
Friendly staff.
ALBERT P.
Rating:
5.0
Customer did not leave a comment.
tessa b.
|
Overall Experience
Rating:
5.0
After hours return was very burdensome. After many attempts to long onto the U-haul after hours mobile return site, I was not able to complete the return. When I called the 1-800 customer support number, no one answered though it gave me a loop recording indicating that I was in a cue, and when I logged onto the chat option, it took 20 minutes to get a chat agent to finally help me. In all, it took me about 1 1/2 hours to complete the return of my rental.
TIMOTHY C.
Rating:
5.0
Customer did not leave a comment.
Lowanda W.
Rating:
1.0
My Uhaul pods were not delivered the day I scheduled. I only found out it would be late after calling because they had not shown. I had movers scheduled that charged me a penalty for canceling because I could not reschedule as Uhaul was not able to say if the delay would be a day or a week. I called back and checked in several times to get updates. I was then given another day they would arrive and scheduled people based on that. Only after they were supposed to arrive again did I call and find out they were delayed. Again I paid a cancellation fee. All in all, I've paid an extra $550 for movers due to Uhaul. I would have chosen another more expensive service if I knew the difference was that much and that much hassle. As I did all I was required by Uhaul and more I'd like this fee deducted from my fees. I was put in a position to cancel the day of the move and last-minute reschedule with another company or be on hold until Uhaul made my pods a priority. Outside of that I plan to never use of Uhaul again and will actively suggest others use another service.
Isaac G.
Rating:
5.0
I have no complaints, service was Great from beginning to end. Thanks U-haul for your great service.
PEGGY B.
Rating:
5.0
Service manager very helpful with obtaining needed equipment.
HERMAN L.
Rating:
4.0
My items arrived early, however my ubox was damaged and unable to be delivered as promised. My parents who are fairly old had to rent a truck due to the damage to the ubox to move their items to their home. Upon unloading they noticed several damaged items.
Andrenese W.
Rating:
5.0
I am very satisfied with customer service at this location. I rent a van several times a year and have had different customer service reps and they all have been quite helpful.
DIONNE J.
Rating:
5.0
Customer did not leave a comment.
Taylor W.
Rating:
5.0
Customer did not leave a comment.
RENDELL E.
Rating:
5.0
The service was great and the staff was very helpful and friendly.
SHELITA T.
Rating:
5.0
Wonderful Customer Service
HENRY I.
Rating:
5.0
Same as pickup. Very nice and quick with unhooked trailer
Ken M.
Rating:
4.0
Customer did not leave a comment.
Kimberly D.
Rating:
5.0
Customer did not leave a comment.
LYDIA W.
Rating:
3.0
Get more equipment to use !
TROY D.
Rating:
5.0
The store is huge and bright, the agent was pleasant and helpful, and the rental process went smoothly. Couldn't have asked for a better experience!
BRANDON B.
Rating:
5.0
Customer did not leave a comment.
DEIDRE G.
Rating:
5.0
Customer did not leave a comment.
APRIL J.
Rating:
5.0
The manager was super helpful and friendly. Best experience ever!
RICHARD M.
Rating:
4.0
Customer did not leave a comment.
Anitria R.
Rating:
5.0
Easy, quick, friendly service
KEVIN J.
Rating:
5.0
Everything was great……Awesome customer service!!!!!
DESHAWN J.
Rating:
5.0
Customer did not leave a comment.
RAYMOND B.
Rating:
5.0
Manager is awesome! Very good customer service.
Paula E.
|
Overall Experience
Rating:
5.0
I had a wonderful experience Where You Haul thank you very much for your service
donald A.
Rating:
5.0
Everything was great
JAZMAS J.
Rating:
4.0
Customer did not leave a comment.
Desiree B.
Rating:
3.0
It was ok I had to go back twice because the storage was looked
Brandy S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Victoria B.
Rating:
5.0
Customer did not leave a comment.
SAMUEL L.
Rating:
5.0
Customer did not leave a comment.
Andre W.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KAREN R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAYMOND B.
Rating:
3.0
Customer did not leave a comment.
James C.
Rating:
5.0
Have more people to assists
JIM D.
Rating:
5.0
Customer did not leave a comment.
ANGELA R.
Rating:
5.0
Nice people, very efficient.
DANIELLE A.
Rating:
5.0
Customer did not leave a comment.
LESLIE W.
Rating:
5.0
Customer did not leave a comment.
ROBERTG B.
Rating:
5.0
Customer did not leave a comment.
TYRONN R.
Rating:
1.0
Horrible customer service. I would recommend that everyone at that location should attend a people skills program. One of the workers felt it ok to call me a liar with proper paperwork.Horrible Horrible, please call
me if you would like to
GARRETT S.
Rating:
2.0
Customer did not leave a comment.
BRANDI L.
Rating:
3.0
Customer did not leave a comment.
BIANCI B.
Rating:
3.0
Customer did not leave a comment.
LESLIE B.
|
First Impressions
Rating:
5.0
Very professional people
JUDY R.
Rating:
5.0
Very friendly and quick service. They were very informative and the vehicle was VERY clean when I received it.
Christine I.
Rating:
4.0
The GOOD: All the employees that I interacted with on both ends of my move were outstanding. Everyone of them was courteous and helpful when issues arose. The box we used worked well. It's made of plywood, but was quite sturdy, and came with a heavy canvas covering.
The BAD: The website/software. I tried entering necessary information from multple devices which wasn't accepted, causing a delay in my getting the U-Box. Then, when the filled U-Box was being dropped off at the final location, the delivery person's program started glitching, showing that I had an empty box to pickup, that I wanted the box the was being dropped off to be picked up the next day, and not showing any of the deliveries that had already been done.
Overall: My experience was a good one. If someone asked, I would feel comfortable recommending U-Haul's U-Boxes.
Jeanne Y.
Rating:
5.0
Customer did not leave a comment.
TRINETTA B.
Rating:
4.0
I was not informare that the signature pads needed to be returned, after I was done taking all the boxes out of the U-box the pads were wet, soggy, and ripped so I discarded them in the garbage. Only to be later informed they were going to charge me for them.
Please make it clear in the future that the pads need to be returned and remind people about it.
Juan G.
Rating:
4.0
Customer did not leave a comment.
Shanika B.
Rating:
5.0
Customer did not leave a comment.
MARY F.
Rating:
5.0
Everything went good
WALTER C.
Rating:
1.0
You can update the truck. The mirror on the truck was held up with newspaper, and the truck jumped so back it had me and my passenger jerking. This was the worst experience I have experience with UHAUL trucking
Lnya M.
Rating:
5.0
Customer did not leave a comment.
Ayn H.
Rating:
5.0
Ms.Lisa and her staff were very professional and very, very kind.
TESHAWN J.
Rating:
5.0
Customer did not leave a comment.
TEVIN K.
Rating:
5.0
The locations on Michaud, Lapalco, and Tulane were all extremely unhelpful. We were sold products that would have killed us and if it wasn't for the ladies at the Gentilly location, we would have left with a trailer that wasn't built for our car and a faulty towing hitch. We are interested in seeking a claim.
AKASH V.
Rating:
5.0
A one personal service best customer service I ever received thank you uhaul
CRAIG M.
Rating:
5.0
Customer did not leave a comment.
ADAM W.
Rating:
5.0
If possible, when dropping off UHaul property, there should be a way to determine your amount due. Pay it as you park the property and drop the keys in the Dropbox.
Btw…. I haven't had this kind of professional assistance in a lonnnng time. The team was ready to assist and very friendly.
Until next time….. I'll stop by for my next rentalâ¤ï¸ðŸ‘💯🥰
IRMA R.
Rating:
4.0
Customer did not leave a comment.
PHYLLIS L.
Rating:
5.0
We made a great connection with the staff,very pleased with the service ðŸ‘
THENARD C.
Rating:
5.0
Nothing
CHARLIE K.
Rating:
5.0
Customer did not leave a comment.
EBEN B.
Rating:
5.0
Customer did not leave a comment.
ROSHANE S.
Rating:
5.0
The truck's left sideview mirror was damaged and the transmission didn't sound so good while down shifting, which had me worried while driving. However, the reaction of the gentleman working at the equipment return dock was nothing short of professional. He was very kind and polite as he wrote down my issues and assured me that the truck would be taken care of. He was incredibly helpful with my questions and left me with a much better experience at U-haul. Sadly, I did not get his name, but it should be easy to find out who was working that day. He is a model employee, don't lose him.
EMMANUEL T.
Rating:
5.0
Customer did not leave a comment.
elissa d.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EBBIE G.
Rating:
5.0
Customer did not leave a comment.
MICHELLE A.
Rating:
1.0
I need a managedr to call me.
SANDRA W.
Rating:
5.0
Customer did not leave a comment.
DANA C.
Rating:
4.0
Customer did not leave a comment.
GREGORY K.
Rating:
5.0
Customer did not leave a comment.
BOBBY B.
Rating:
5.0
Every thing was Great!
ARTON F.
Rating:
4.0
Customer did not leave a comment.
Steven M.
Rating:
5.0
Customer did not leave a comment.
ALICIA D.
Rating:
5.0
Good with what they do. Great team work.
MICHAEL P.
Rating:
5.0
Customer did not leave a comment.
SHALONDA D.
Rating:
5.0
The service was great
LORETTA B.
Rating:
4.0
Customer did not leave a comment.
KENYA V.
Rating:
5.0
Lady that helped me was great.
Lonnie B.
Rating:
4.0
Thanks
Gerald J.
Rating:
4.0
Grate friendly service...
cyril f.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edalinne W.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
bernell c.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FELTERS V.
|
Overall Experience
Rating:
5.0
The manager and the staff are very helpful and friendly.
MONTRY W.
|
Overall Experience
Rating:
1.0
I told the Manager that I may not need the storage unit after all and ask if I could get a refund the next day if I didn’t use the storage unit I was told no. When I went to take my lock off the unit a couple of days ago a gentleman told me that he had never heard of that and I should have been able to get my money back. Somebody lied to me. Either the Manager or the attendant.
Carol W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANDREA L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Miasha C.
|
Overall Experience
Rating:
5.0
The staff was awesome, the storage prices were hefty and the availability was nonexistent, but my experience with the truck rental was excellent.
SHARON M.
|
Overall Experience
Rating:
5.0
I love the fact my price don't change all the time like other companies. It's straightforward with no surprises. Thank you!
Betty G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deneen C.
|
First Impressions
Rating:
5.0
VERY FRIENDLY and helpful Customer Service Agent that checked us in!!
lisa r.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ethelena t.
|
First Impressions
Rating:
5.0
Went to St Claude location and they didn’t have size I needed. General Manager searched for next nearest UHaul and reserved one for me in Gentilly. Drove to gentilly and staff there were very helpful too. Got my unit. Thank you.
Larry M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tessa b.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sabreia S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AKEISHA L.
|
Overall Experience
Rating:
1.0
Half my stuff have mildew on it and it rain in my storing
Shalonda D.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Ariana D.
|
Overall Experience
Rating:
1.0
This was the worst experience I have ever had with U haul and I will not be supporting the company anymore, I will also never recommend your company and I have shared my negative experience with others.
I was having electrical problems with my house so I rented a storage unit because the house needed to be rewired and I had to relocate, the next day the house caught on fire, I never even had a chance to move into the unit, after finding somewhere to go and dealing with the stress of a house fire I called back U haul to try and get a refund for the unit I never moved into because I had to pay the deposit on the house I found, it had been about 4 days and I called multiple times but kept being told to call back, they refused to give me a refund for the unit I never moved into because they said it had been past 24 hours. After all the support I have given U haul in my life you all showed no sympathy or compassion for someone who was going though a hard time and just trying to get a refund. that $100 was severely needed and I had to go without food for almost a week because everything I had went towards a deposit on a new house, you all made a bad situation for me so much worse. Your company is completely out of touch with the people your supposed to be providing a service for, your 24 hour refund policy combined with the overpriced storage units is ridiculous and just greedy.
going forward I would rather go out of my way to find real people to help me move and I will find alternative storage units because a company as out of touch as U haul does not deserve the support of the people and I will make sure to let as many people know about this horrible experience as I can
CHRISTINA H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trina B.
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
keenya c.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laquinta C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kentrell C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Derrick R.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tynessia P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KEYONNA S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keith G.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Corliss B.
|
Overall Experience
Rating:
4.0
The staff was always friendly & helpful, and that included when I rented the truck to move my items to the storage. The location, including the storage area was always very clean. My only suggestion is that I would still like to see more lighting and maybe another check in & out box in the back.
adele c.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
martha g.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
KEENYA C.
|
Overall Experience
Rating:
5.0
Mrs.Lisa and her staff went above and beyond to accommodate despite having limited electricity due to the Hurricane. Thanks
Ciera E.
|
First Impressions
Rating:
5.0
Very professional and courteous
Thank you very much.
Wanda M.
|
First Impressions
Rating:
5.0
Friendly staff and very clean. Maybe the best storage on chef
Linh G.
|
Overall Experience
Rating:
5.0
The units are overpriced
Lyonel H.
|
Overall Experience
Rating:
2.0
My access card never worked , l had to wait
For someone to let me in
Patrick R.
|
Overall Experience
Rating:
4.0
Thank You .. you guys were great.. and it was friendly and pleasant service. Ill use yall again if ever needed.. very well kept place.
Natasha S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Troi T.
|
Overall Experience
Rating:
3.0
There was bugs in the unit that actually got into some of my bins. There was rat traps as well. Furthermore, the unit did not have enough light so it was hard to see when moving all the stuff out.
Colby C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Niki T.
|
Overall Experience
Rating:
4.0
I would recommend U-Haul storage at this Gentilly location.
Roxanne W.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Wilbert T.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Maximillious J.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
janice n.
|
Overall Experience
Rating:
4.0
I guess due to what’s going on in the world today this the know normal.
Niki T.
|
First Impressions
Rating:
3.0
They do not help with locating my storage and they did not inform me that the storage I booked (with climate control) was not available until AFTER I paid. That was very unprofessional and not at all what I was hoping for!
Wacuka G.
|
First Impressions
Rating:
5.0
The customer service at this facility is outstanding!! Everyone was pleasant, patient, efficient, and knowledgeable. Nickcole gave excellent attention to my needs. I had a great experience!
