Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was always friendly & helpful, and that included when I rented the truck to move my items to the storage. The location, including the storage area was always very clean. My only suggestion is that I would still like to see more lighting and maybe another check in & out box in the back.
Mrs.Lisa and her staff went above and beyond to accommodate despite having limited electricity due to the Hurricane. Thanks
Very professional and courteous Thank you very much.
Friendly staff and very clean. Maybe the best storage on chef
The units are overpriced
My access card never worked , l had to wait For someone to let me in
Thank You .. you guys were great.. and it was friendly and pleasant service. Ill use yall again if ever needed.. very well kept place.
There was bugs in the unit that actually got into some of my bins. There was rat traps as well. Furthermore, the unit did not have enough light so it was hard to see when moving all the stuff out.
I would recommend U-Haul storage at this Gentilly location.
There was literally a problem from the very first moment with this facility and I'm not sure whether the staff is overworked but they do not go out of their way for clients at all nor do they bother helping each other.
The entire process took way to long and my access card still has not been activated, 24 hr later.
I guess due to what’s going on in the world today this the know normal.
They do not help with locating my storage and they did not inform me that the storage I booked (with climate control) was not available until AFTER I paid. That was very unprofessional and not at all what I was hoping for!
None
The person assisting me was in a rush to get off work and didn't want to take time to show me the unit so I had to get a unit without seeing it first because I was sure I needed that evening. I would like a bigger unit or a refund for the unit.
Great facility always will be a customer with uhaul. At all different locations. Thanks alot!!!
Excellent
Management was very professional it felt like my Military experience. ..
The customer service at this facility is outstanding!! Everyone was pleasant, patient, efficient, and knowledgeable. Nickcole gave excellent attention to my needs. I had a great experience!
I had to wait a few extra minutes .but ,it was ok because the size I wanted was returned.i was able to get it.
H
The young man that helped me was very nice and respectful, If I was his boss I would move him to a higher position. Thanks
None
Very bad experience, no good customer service experience....
Thanks
Everyone's great and very polite
My goods were damaged The GM was so rude would not come to take pictures. wanted to argue with me I was disappointed my unit flooded had water damage no-one called me as I'm moving my goods wet
I love the space.
No comment
There's big spiders,rodents, droppings all over my property. Water damage to property as well. But uhaul went up on rent I cant make this stuff up. , I left most of my property because its damaged
I’ve never had a storage to we’re the rats an mice ate through everything I own I lost most of my stuff todo to that I’m so upset about it
As rated everything was great.
Great Job.
Everything went well,no complants.
You all let me get a Storage and then did not let me get a truck I never had no running in with you all so I not happy about the deal and you all took my money
I would like to personally thank Lisa for extending her kindness, and understanding she demonstrated regarding my storage issue, as she helped me not lose my items.
Does not return phone calls. Still waiting for the Ubox to be picked up.
I found a dead rodent & feces in a few of my boxes & watched a roach crawl from one unit to the one next to it. Not a cockroach from outside...a german roach..those relative to a nasty environment.
WRONG EMAIL ADDRESS AND CUSTOMER. ASKED TO BE DELETED/removed from emails and still received this feedback form.
The manager, Lisa and her staff provided great customer service. Thanks!!
Good job
We appreciate Kim and her friendly professionalism. She’s great!
People park all over, to where I couldn’t get in staff talk crazy and reckless to all customers. Never will I go there or rent a storage again.
I. Rate u all excellent. Your employer server was very ! Very ! Excellent.
Thank you for your recent patronage at U-Haul Moving & Storage of Gentilly. We would appreciate your feedback regarding our service. Please take a moment to let us and other customers know how we did.
Very friendly customer service!
The only problem I had was that all of my things was full of mold for move out day, however I was under impression it was climate controlled.
I got Uhaul Boxes delivered to my front door. Boxes arrived early. Staff was in contact with me. Scheduled early delivery. Scheduled early pick-up. All went super smooth. Thank you!
Cannot comment on the store, however the delivering and picking up of the ubox was great - no issues!
I went to other U-Haul locations receiving bad service and walked out. This was the last location I was going to try. Service was Excellent at this location!!!! A+ Service!
Nice people
Excellent service and price!
Thanks for your patience
Great experience
Great staffing and service!
Wonderful people working there.
I did not use the facilities but I did borrow 3 Uboxes and Heide (spelling?) delivered and picked the boxes from my house and she was very nice. She was professional and timely, thank you!
It was a great experience. Employees were easy to reach, they came on time and picked up same day (U box). It made the last part of our move easier. Thank you!!!
NA
I was promised a storage area and when I arrived non were available as promised. No explanation given why. Had to find another place for storage.
no comments.
I rented a UBOX. I have been asking them for about a month to pick it up. They have yet to do so and have charged me for another month on my credit card which I expect a credit.
My pod was delivered to the street directly in front of my house. All staff members were friendly and helpful in our communications. Thank you for making my move so smooth!
They accommodated me and were very helpful Thanks again
They was great I just move out town.. thanks again I really appreciate it!!!
Be more responsive when customer calls.
Staff always helpful and friendly
Very helpful staff. Calling the office can be frustrating because hold times are excessive , but that seems endemic to every U-Haul location I’ve ever used. I would rent again from this location.
Ordered storage boxes online. Spoke to Hammond, La. driver, Heidi and met her upon arrival. Very nice and professional. Spoke to her again about pickup. Again nice and professional.
Awful service! Staff is terrible,system is not working,waited for 3 days to receive a call back to schedule delivery of U-box,on the 4-th day was forced to pay extra and delivered it myself.Stay away
all good
I had so many problems with my U-box container shipment. It was supposed to be delivered by September 8th. I originally went online all the way back in July to select this date and they couldn't do it
I rented a U-Box and did NOT visit the facility. It took at least 10 calls to arrange for pick up. I was charged even though u-box was not picked up on time through NO fault of my own, NEVER AGAIN!
Great customer service and the general manager was awesome
I can't comment on the actual storage facility as I never saw it. Boxes were dropped off at my new apartment. Everyone on the staff that I dealt with was extremely nice, friendly, and helpful!!
Staff very very helpful
The agent Nicole was really nicd. I had so many issued that day and she was very patient and didn"t mine helping me.
Very friendly and helpful staff.
I used the U-haul box and the size was misrepresented when I spoke with a representative. I could barely fit a half a room in the storage box. The representative didn't go over exactly what I needed.
They were very professional and sweet
Not enough people to work. There’s always atleast a 15 minute wait for anything you need.
John, the GM was great and always there.
n/a
They're friendly here. Just understaffed or don't care to move with a sense of urgency.
Great experience.
I was very disappointed with the services. The guaranteed delivery time was not adhered to. When I inquire about a rescheduled time, I was told, "I was lucky to be on the list, this was a busy time"
It was complicated to get access, because I needed to go get the person with a key at the office every time before getting into the unit. Otherwise it was very neat and well run!
Thank U for ur service!!!
I trouble when I first received the u box and had trouble getting my u box to unload it.
