Customer Reviews for U-Haul Moving & Storage of Gentilly

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Gentilly

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COREY B.
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I didn't have no service with uhaul on the 26th nor 27th of February 2021 remove my information and correct the email with the customer who received service by the name of Corey Barnes

Brandon W.
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Customer did not leave a comment.

ARTHUR A.
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Customer did not leave a comment.

Cathy M.
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U haul is The worst company I have ever dealt with in the past 20 years of my life. I have been calling complaining regarding how uhaul Made my moving experience even worse due to the fact that they did not recommend the number of pods and this caused my seven-year-old mother to move with her daughter for seven hours. I'm still waiting for a callback from a manager right now..... It's really sad that called the company to explain for two months what happened and y'all can't do anything about it. Thanks-I will be telling everybody about your horrible service

NATASHA A.
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Customer did not leave a comment.

PEARLA G.
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Customer did not leave a comment.

BERTEL B.
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The back of the uhaul was wet inside

Kentrell C. | Overall Experience |
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Customer did not leave a comment.

rachel M.
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Customer did not leave a comment.

JAMES S.
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Customer did not leave a comment.

STEPHEN P.
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Customer did not leave a comment.

MTUMISHI S.
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Customer did not leave a comment.

Brian D. | Overall Experience |
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Customer did not leave a comment.

VICTORIA W.
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Staff was very friendly and accommodating during my very stressful move

REVA S.
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Prices kinda high and mileage needs to be calculated correctly

DESIREE B.
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My experience at Uhaul was positive and the employees were very helpful and professional. I will be using their services again.

TAMEKA W.
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I explain what I needed in reservation,but when I start to finalize the paperwork it be something different. That what happened to me before I put my things in storage. Thanks for the Service

SELENA I.
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The service always at the U-Haul Awesome.

sandra J.
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Customer did not leave a comment.

Roderick B.
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Nothing,, everything was great employees was professional keep up the good work

TRINA R.
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Customer did not leave a comment.

JANVIER M.
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Customer did not leave a comment.

Raven B.
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Customer did not leave a comment.

NANCY B.
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Work on the website and app location features. I was charged extra because I had problems with the self return feature

allen A.
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Customer did not leave a comment.

GLORIA K.
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Customer did not leave a comment.

RANDY T.
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I can't think of anything that they could do better at this time.

Derrick R. | Overall Experience |
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Customer did not leave a comment.

bob D.
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Customer did not leave a comment.

Ashley S.
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Customer did not leave a comment.

DARLENE R.
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Customer did not leave a comment.

IRION P.
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I was charged a second day because I was late. I didn't like that at all. After I call and said I would be late, they said I would not be charged and still charged me.

Cranston R.
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Customer did not leave a comment.

TEVIN R.
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The associate was very nice she was able to get me squared away quickly ..i was pushed for time but she went out her way to make my transaction move quickly

Christian M.
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Customer did not leave a comment.

Tynessia P. | First Impressions |
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Customer did not leave a comment.

Tynessia P.
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Disclose and explain everything to the customer

Lannie B.
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Customer did not leave a comment.

TANDRELL W.
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Customer did not leave a comment.

Josiah R.
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Customer did not leave a comment.

WILLIE B.
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Customer did not leave a comment.

KENTRELL C.
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Nothing

GABRIELLA D.
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Customer did not leave a comment.

Amanda S.
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Both the person who dropped off the box and the person who picked up the box were not wearing masks or social distancing. This was so unprofessional. I also was told there were no fees for my chosen drop off and pick up date, but have since been charged for 2 months of rent unexpectedly after I specifically asked if there would be any charges and was told no.

Rene P.
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Front desk lady manger was so professional and a multi tasked

LINDA M.
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Everything was good

TONI P.
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I reserved a 9 cargo van at the Tulane location, they refused me because I had no credit card, then she said had no 10' trucks. Agent let me walk away. I was a storage customer trying to move. So I went to the Gentilly location where I reserved a '10 truck, but it wasn't showing up, So the agent offered me a '15 truck and I was so thankful. Had the Agent at my storage location (TULANE) had done the same, the move would've been done in the time I had planned. I lost movers and time. This location was very helpful. Can't say the same about TULANE. And the elevators we're broken so that made the move even more stressful. Not happy with TULANE location at all!

BYRON G.
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Customer did not leave a comment.

JENESE J.
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Customer service was excellent they made my experience very good the workers was awesome

ELENA B.
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The clerks were very informative and empathetic and apologetic towards my experience as well as informative as to what I should expect should I utilize U Haul for my future transport needs.

ASHLEY B.
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Speedy services and friendly

KEYONNA S. | Overall Experience |
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Customer did not leave a comment.

KATHY W.
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Customer did not leave a comment.

TINA T.
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Nothing, keep doing what you all are doing. Very well customer service.

Denise D.
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Process ny refund quicker

Mickeisha P.
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Very ghetto do not recommend

Keith G. | Overall Experience |
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Customer did not leave a comment.

CURTIS T.
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I tried several times to get a one-way rental but the closet location was Covington

SAMUEL V.
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Customer did not leave a comment.

ANDREW J.
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Newer Trucks

Corliss B. | Overall Experience |
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Customer did not leave a comment.

ericia B.
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Customer did not leave a comment.

TERRENCE J.
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Customer did not leave a comment.

Kenneth V.
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Customer did not leave a comment.

GARLAND T.
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Drug paraphernalia was inside of rental truck

WILLIAM D.
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why was i charge for fuel.when i return it in with more fuel than it had in it.fill up charge 30.00.it was not full. less than fourth of a tank.

adele c. | Overall Experience |
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The staff was always friendly & helpful, and that included when I rented the truck to move my items to the storage. The location, including the storage area was always very clean. My only suggestion is that I would still like to see more lighting and maybe another check in & out box in the back.

Katie A.
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Communication with delivery drivers could be better. My container arrived on time but the driver thought it was Empty the entire time. My stuff was thrown all over. Luckily nothing was damaged.

GEORGE B.
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Customer did not leave a comment.

CYNTHIA G.
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Customer did not leave a comment.

LUIS S.
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The location of this office is dangerous and scary

DENISE D.
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The lady here was very nice and if I ever have to us U-Haul again, I will use this store.

TONY R.
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The young lady at the counter who help me was very professional and nice.

Ashley D.
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Reserve for one location but had to go to another location but never was notified.

martha g. | Overall Experience |
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Customer did not leave a comment.

DARRELL D.
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Nothing

Lillian W.
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Customer did not leave a comment.

JEWEL B.
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Customer did not leave a comment.

LISA B.
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Customer did not leave a comment.

KEENYA C. | Overall Experience |
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Customer did not leave a comment.

Ashley B.
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Customer service is horrible. No one greeted me a when I walked in, the worker didn't explain any of the charges to rent. He just told me to sign the agreement and my deposit was 100.00. I had to ask what I was signing for. He didn't walk around the truck for damages. He stood outside playing on his phone. When I brought the rental truck back, again no one greeted. Another worker just started opening the truck without saying anything. I had to ask do u work for uhaul. He's response was yeah and you finish. No grand total or anything was mention. CUSTOMER SERVICE IS VERY UNPROFESSIONAL over there

YOLANDA S.
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You all or good and really friendly and helpful it's was a good experience.

Bliss B.
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Customer did not leave a comment.

MARTHA G.
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Norhing

SELITA H.
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Customer did not leave a comment.

IVORY W.
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Customer did not leave a comment.

Virginia G.
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Nothing it was great.

RODNEY J.
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Customer did not leave a comment.

krishana W.
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Customer did not leave a comment.

Ciera E. | First Impressions |
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Mrs.Lisa and her staff went above and beyond to accommodate despite having limited electricity due to the Hurricane. Thanks

MONICA E.
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Customer did not leave a comment.

EDWIN M.
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Service exceeded my expectations

Paul C.
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Customer did not leave a comment.

Tonya B.
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In the midst of a power outage, Ms Lisa handled problem after problem with patience and courtesy to each customer. She was a great help under the most difficult circumstances.

Sean O.
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Very friendly and efficient staff. The boxes were all in good condition & packing and loading was a breeze.

MARVILIN L.
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maybe new equipment but my overall experience was wonderful !

STERLING B.
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Customer did not leave a comment.

CAROLYN N.
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Very professional and friendly personnel.

Marilyn H.
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Customer did not leave a comment.

Wanda M. | First Impressions |
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Very professional and courteous Thank you very much.

john P.
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Everyone was very knowledgeable, pleasant and professional

Shandra C.
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Me. Jeff was a very reasonable man and was willing to help me with the process of returning the truck because I haven't rented a uhaul in more than a decade. Things have changed a lot but it all worked out well thanks to Mr Jeff. The ladies who rented the truck to me could be more professional I might add but overall my experience wasn't bad.

Ardelia H.
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Customer did not leave a comment.

KEENAN M.
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Customer did not leave a comment.

Leontine S.
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Customer did not leave a comment.

Kasey S.
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Customer did not leave a comment.

ZACHARY L.
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Faster customer service especially during this pandemic

KEENYA C.
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Nothing was saved in the computer my reservation for the Uhaul nor storage

RAYMOND D.
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Keep doing the same thing that you are doing for your customers

Linh G. | Overall Experience |
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Friendly staff and very clean. Maybe the best storage on chef

Lyonel H. | Overall Experience |
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The units are overpriced

Edwin M.
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None at this time. Your service exceeded my expectations

Cindy A.
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Allow changing of the pickup and delivery times to be on the computer not phone calls that might need to be called back.

LIKITHA M.
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Customer did not leave a comment.

Patrick R. | Overall Experience |
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My access card never worked , l had to wait For someone to let me in

Natasha S. | Overall Experience |
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Thank You .. you guys were great.. and it was friendly and pleasant service. Ill use yall again if ever needed.. very well kept place.

Troi T. | Overall Experience |
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Customer did not leave a comment.

Colby C. | Overall Experience |
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There was bugs in the unit that actually got into some of my bins. There was rat traps as well. Furthermore, the unit did not have enough light so it was hard to see when moving all the stuff out.

Niki T. | Overall Experience |
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Customer did not leave a comment.

Roxanne W. | First Impressions |
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I would recommend U-Haul storage at this Gentilly location.

Wilbert T. | Overall Experience |
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Customer did not leave a comment.

Maximillious J. | Overall Experience |
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Customer did not leave a comment.

janice n. | Overall Experience |
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Customer did not leave a comment.

margaret s. | Overall Experience |
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Customer did not leave a comment.

Sherell S. | Overall Experience |
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There was literally a problem from the very first moment with this facility and I'm not sure whether the staff is overworked but they do not go out of their way for clients at all nor do they bother helping each other.

don s. | Overall Experience |
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Customer did not leave a comment.

Sherell S. | First Impressions |
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The entire process took way to long and my access card still has not been activated, 24 hr later.

LISA J. | Overall Experience |
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Customer did not leave a comment.

Niki T. | First Impressions |
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I guess due to what’s going on in the world today this the know normal.

Aisha B. | Overall Experience |
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Customer did not leave a comment.

Wacuka G. | First Impressions |
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They do not help with locating my storage and they did not inform me that the storage I booked (with climate control) was not available until AFTER I paid. That was very unprofessional and not at all what I was hoping for!

america r. | Overall Experience |
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None

don s. | First Impressions |
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The person assisting me was in a rush to get off work and didn't want to take time to show me the unit so I had to get a unit without seeing it first because I was sure I needed that evening. I would like a bigger unit or a refund for the unit.

DIANE B. | Overall Experience |
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Great facility always will be a customer with uhaul. At all different locations. Thanks alot!!!

Vanessa G. | First Impressions |
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Excellent

Larry J. | Overall Experience |
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Management was very professional it felt like my Military experience. ..

Deana F. | First Impressions |
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The customer service at this facility is outstanding!! Everyone was pleasant, patient, efficient, and knowledgeable. Nickcole gave excellent attention to my needs. I had a great experience!

DENANER W. | First Impressions |
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I had to wait a few extra minutes .but ,it was ok because the size I wanted was returned.i was able to get it.

DAniell H. | Overall Experience |
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H

cynthia b. | Overall Experience |
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The young man that helped me was very nice and respectful, If I was his boss I would move him to a higher position. Thanks

Kiyana W. | First Impressions |
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None

tanya m. | First Impressions |
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Very bad experience, no good customer service experience....

kevin h. | Overall Experience |
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Thanks

delisa d. | First Impressions |
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Everyone's great and very polite

Meiquisha D. | Overall Experience |
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My goods were damaged The GM was so rude would not come to take pictures. wanted to argue with me I was disappointed my unit flooded had water damage no-one called me as I'm moving my goods wet

Dwayne W. | First Impressions |
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I love the space.

shawan m. | Overall Experience |
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No comment

Fairade D. | Overall Experience |
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There's big spiders,rodents, droppings all over my property. Water damage to property as well. But uhaul went up on rent I cant make this stuff up. , I left most of my property because its damaged

Michelle J. | Overall Experience |
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I’ve never had a storage to we’re the rats an mice ate through everything I own I lost most of my stuff todo to that I’m so upset about it

JOSEPH E. | Overall Experience |
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As rated everything was great.

bray v. | First Impressions |
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Great Job.

carroll a. | First Impressions |
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Everything went well,no complants.

sandra v. | First Impressions |
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You all let me get a Storage and then did not let me get a truck I never had no running in with you all so I not happy about the deal and you all took my money

WALENCIA A. | Overall Experience |
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I would like to personally thank Lisa for extending her kindness, and understanding she demonstrated regarding my storage issue, as she helped me not lose my items.

Dici B. | Overall Experience |
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Does not return phone calls. Still waiting for the Ubox to be picked up.

Brandie W. | Overall Experience |
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I found a dead rodent & feces in a few of my boxes & watched a roach crawl from one unit to the one next to it. Not a cockroach from outside...a german roach..those relative to a nasty environment.

angela h. | First Impressions |
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WRONG EMAIL ADDRESS AND CUSTOMER. ASKED TO BE DELETED/removed from emails and still received this feedback form.

LISA D. | Overall Experience |
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The manager, Lisa and her staff provided great customer service. Thanks!!

Geraldine D. | Overall Experience |
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Good job

Julie G. | Overall Experience |
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We appreciate Kim and her friendly professionalism. She’s great!

Michael M. | Overall Experience |
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People park all over, to where I couldn’t get in staff talk crazy and reckless to all customers. Never will I go there or rent a storage again.

Ernest C. | First Impressions |
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I. Rate u all excellent. Your employer server was very ! Very ! Excellent.

Renoldo H. | First Impressions |
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Thank you for your recent patronage at U-Haul Moving & Storage of Gentilly. We would appreciate your feedback regarding our service. Please take a moment to let us and other customers know how we did.

alissa c. | First Impressions |
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Very friendly customer service!

Keaira P. | Overall Experience |
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The only problem I had was that all of my things was full of mold for move out day, however I was under impression it was climate controlled.

Astrid K. | Overall Experience |
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I got Uhaul Boxes delivered to my front door. Boxes arrived early. Staff was in contact with me. Scheduled early delivery. Scheduled early pick-up. All went super smooth. Thank you!

Collin M. | Overall Experience |
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Cannot comment on the store, however the delivering and picking up of the ubox was great - no issues!

CHRIS A. | Overall Experience |
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I went to other U-Haul locations receiving bad service and walked out. This was the last location I was going to try. Service was Excellent at this location!!!! A+ Service!

Britley T. | Overall Experience |
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Nice people

kirsch w. | Overall Experience |
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Excellent service and price!

RHADELL W. | First Impressions |
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Thanks for your patience

beth n. | Overall Experience |
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Great experience

MIchael P. | Overall Experience |
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Great staffing and service!

Ryan B. | Overall Experience |
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Wonderful people working there.

rowena c. | Overall Experience |
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I did not use the facilities but I did borrow 3 Uboxes and Heide (spelling?) delivered and picked the boxes from my house and she was very nice. She was professional and timely, thank you!

Kelly P. | Overall Experience |
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It was a great experience. Employees were easy to reach, they came on time and picked up same day (U box). It made the last part of our move easier. Thank you!!!

Tessa A. | Overall Experience |
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NA

janet b. | First Impressions |
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I was promised a storage area and when I arrived non were available as promised. No explanation given why. Had to find another place for storage.

ALLEN H. | Overall Experience |
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no comments.

Carlo G. | Overall Experience |
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I rented a UBOX. I have been asking them for about a month to pick it up. They have yet to do so and have charged me for another month on my credit card which I expect a credit.

Amelia P. | Overall Experience |
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My pod was delivered to the street directly in front of my house. All staff members were friendly and helpful in our communications. Thank you for making my move so smooth!

Michelle W. | Reservation |
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They accommodated me and were very helpful Thanks again

Jaron R. | Overall Experience |
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They was great I just move out town.. thanks again I really appreciate it!!!

Dwayne J. | Overall Experience |
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Be more responsive when customer calls.

BURNELL L. | Overall Experience |
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Staff always helpful and friendly

THOMAS B. | Overall Experience |
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Very helpful staff. Calling the office can be frustrating because hold times are excessive , but that seems endemic to every U-Haul location I’ve ever used. I would rent again from this location.

Mel B. | Overall Experience |
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Ordered storage boxes online. Spoke to Hammond, La. driver, Heidi and met her upon arrival. Very nice and professional. Spoke to her again about pickup. Again nice and professional.

Nikita K. | Overall Experience |
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Awful service! Staff is terrible,system is not working,waited for 3 days to receive a call back to schedule delivery of U-box,on the 4-th day was forced to pay extra and delivered it myself.Stay away

Michael A. | Reservation |
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all good

Parisa R. | Overall Experience |
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I had so many problems with my U-box container shipment. It was supposed to be delivered by September 8th. I originally went online all the way back in July to select this date and they couldn't do it

Nicole B. | Overall Experience |
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I rented a U-Box and did NOT visit the facility. It took at least 10 calls to arrange for pick up. I was charged even though u-box was not picked up on time through NO fault of my own, NEVER AGAIN!

Jada A. | Reservation |
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Great customer service and the general manager was awesome

CLARE L. | Overall Experience |
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I can't comment on the actual storage facility as I never saw it. Boxes were dropped off at my new apartment. Everyone on the staff that I dealt with was extremely nice, friendly, and helpful!!

Rayna T. | Overall Experience |
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Staff very very helpful

Debbie B. | Reservation |
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The agent Nicole was really nicd. I had so many issued that day and she was very patient and didn"t mine helping me.

Sharka J. | Overall Experience |
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Very friendly and helpful staff.

denise b. | Overall Experience |
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I used the U-haul box and the size was misrepresented when I spoke with a representative. I could barely fit a half a room in the storage box. The representative didn't go over exactly what I needed.

Glenda T. | Reservation |
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They were very professional and sweet

Christine J. | Overall Experience |
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Not enough people to work. There’s always atleast a 15 minute wait for anything you need.

Douglas M. | Overall Experience |
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John, the GM was great and always there.

Shona B. | Overall Experience |
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n/a

Deric J. | Overall Experience |
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They're friendly here. Just understaffed or don't care to move with a sense of urgency.

Aaron H. | Overall Experience |
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Great experience.

Susan M. | Overall Experience |
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I was very disappointed with the services. The guaranteed delivery time was not adhered to. When I inquire about a rescheduled time, I was told, "I was lucky to be on the list, this was a busy time"

Everett N. | Overall Experience |
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It was complicated to get access, because I needed to go get the person with a key at the office every time before getting into the unit. Otherwise it was very neat and well run!

DESMARIE T. | Overall Experience |
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Thank U for ur service!!!

Arn N. | Overall Experience |
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I trouble when I first received the u box and had trouble getting my u box to unload it.

No reviews have been submitted for this location.

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