Kametra Kametra Kametra
TOLERICO KCustomer Reviews for U-Haul Moving & Storage of Germantown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service representative was awesome!
MARSHALL WAll of the employees were nice and helpful, in person and over the phone
BRYAN Wa little bit confusing on how to drop off the trailer. but I was quickly greeted by someone to help unload. she was very kind and easy to work with.
SARAH TEveryone was kind and informative and would recommend this location to anyone in need of a U-Haul truck
KEVIN MEveryone was so helpful and nice
Dynisha H | Overall ExperienceShe was very polite and professional.
DEMETRIUS HWas told lock was inside unit. There was not a lock. Had to go home to find a lock.
Elanda R | Online Move InThis was my first time using a storage and was very nervous about it But K help through my feelings This lady is awesome
teresa s | Overall ExperienceNo one can fix my keycard for me to get in. Had to keep changing my card and it still keeps saying “Access Denied” Paid for everything and can check in and out. But can’t get in without a worker being there. If it can’t be fixed, I want a full refund…. almost 90$ a month and my card won’t work? Yeah no
MAE'GAN W | Online Move InKeep the young LADY'S that you have there at that site. Ms Kametra Smith has a great customer service attitude. A very pleasant person 😂🤗😍🙃Even when they come in y'all's 🚌 office acting very CRAZZZY 🤯
Carrie SExcellent customer service
Annette V | First ImpressionsAlways excellent customer service from the ladies up there. They make me feel like I’m welcomed and appreciated and I love the treatment
TOMMIE Myour sale person need one tower hitch to haul the two wheels doll around
WILLIE BGreat & excellent customer service!
LATORRIE REverything was convenient. The staff was friendly, very informative and everything was done in a timely matter thank you.
deborah d | First ImpressionsLet’s just get started on the pick up. I shared my previous experience about how the car had broken down with that car but the U-Haul truck had broken down. I had to sit and wait for the repair people to come only to find out they could not fix it because the catalytic converter was Missing. So I preface the whole questioning of the year and mileage of the truck because of my previous experience only for the manager to let me know that all of the U-Haul trucks are old. All of them are over 160 miles thousand miles and the only thing that she can do at the U-Haul center is to check the fluids so I had a poor experience because I had to get the car checked the U-Haul checked a couple of times during my rental and I only had the rental for 24 hours when I turned in the vehicle, the young lady walks past me didn’t really say much I said are you working here didn’t say much then I tell her everything that happened. She presses some buttons into the situation into the keypad you need to E receipt your total is gonna be an additional amount for the mileage. I guess that I went over on a trip no hey I’m sorry about this even after I pointed out the things that were wrong showed her with the vehicle was leaking told her I was afraid of even driving it. Let her know that I don’t think it’s safe for anybody else to rent. This one told her that the wheel had way too much play Told her that the actual vehicle leaks not through the window, but through the damn crack in the door that you can see horrible zero out of 10 would not recommend ever.
Gladys WNothing
MARLON UThe person at the store didn’t explain everything and not helpful.
WILLIAM SEverything went perfectly. I needed a mororcycle trailer for a few hours. I requested my rental online several days in advance. The rental was ready when we got there. Customer service was top notch. The check out and back in process was quick and easy. Would definitely use them again and recommend this place to others.
TIMOTHY BWow! All the ladies were super friendly and knowledgeable, however Cici was extremely helpful and went above and beyond. Promote her to management now!
JEREMY PTodo muy bien
JHON BLove love the people
KIANA CI would come back to this location. Check in and check out was very easy. The young that assisted Mr was very pleasant and friendly.
Brenda CGood Job Uhaul. Shout out to the young ladies who were there to assist and make our moving experience an enjoyable one. They were awesome how they handled each and every one of us moving that day...they were complete swamped. But they were rockstars in the service they provided. They truly rocked it. Thanks Again.
RICKY WThe only reason I gave a good review is bcuz the lady that helped me was really nice and she got me a truck…
Tamika MJust keep up the great work job well done.
MARTARSHA SOne thing the fuel paper wasn’t correct if you want for the fact that I took a picture of the truck and the fuel and the mileage before I left I would’ve been charged for fuel that wasn’t there in the first place
Melanie N | First ImpressionsSierra was awesome and has great customer service skills!! She was very helpful and got us in a rental with all the supplies we needed.
CHRISTINA WSierra and the other representative(not sure her name) was very kind and friendly. Sierra exudes good customer service skills such as accomdating, funny, and friendly!
TIARA MVery friendly and understanding
Kalin BGreat service
LYNN H | Overall ExperienceEverything was great!
JAMES JEverything was great!
ETIWANDA MStaff were very helpful and professional. Great customer service!
TODD BI would not recommend this unit to anybody. The hours of operation are not accurate. I needed to access my unit after the office was closed. I was not informed that the doors did not work with the access code. I called the one 800 number and a manager finally called me back to tell me that the doors didn’t work I put in a complaint asked to receive a phone call back. I never received a phone call back and I moved out at the end of the month
Hope P | Overall ExperienceThe facility was always clean and the staff was always helpful and willing to assist even on a busy day.
Schevette G | Overall ExperienceMake sure that equipment that was purchased is on the truck before the customer leaves. I bought a dolly, but it was not on the truck. I got home lifted the back and there was no dolly. I had to travel back to the store (3+ miles) to get the dolly. They said that I was responsible for the miles that I traveled to home then back to get the dolly. That was not fair. It also wasted my time. Other than that, everything was good. I had excellent customer service.
CAMILLA CThe staff were very helpful very nice and patient had a great experiment. Will continue to come back to this U-Haul. The customer service was great.
Schevette GNo improvement’s. The experience was exceptional from the start. Diamond did a fantastic job in issuing the Rental and Ciara closed the rental experience effortlessly. Job well done!
Ralph JGreat last minute experience They made it possible to meet my need
FREDDY GGreat service didn’t have my truck but made it happen!! The ladies were all great!!
Roderick RThe staff were nice and understanding. It was a refreshing experience.
Angelica S | Overall ExperienceThe cab had a strong smoke odor.
JEFFREY BThe staff at this location was very professional and friendly, I feel there's no need for anything else.. Keep up the good work team👍
ANGELA MIt could not have been an improvement. I encountered 3 different employees in three days and they were the exemplary! Great location.
JOYCE PClean the inside of the windshield better
DAVID LExcellent customer service at this location
MARK B | Overall ExperienceThis location charged me for 127 miles that was used by another customer. Although it was caught, this issue shouldn’t have happened!
Crystal KShout out to the employee at this location name Kendrick! The customer service that this young man displayed is nothing short of amazing!!!!! U Haul is blessed to have a employee like Kendrick! I would shop again at this location.
Sakita cBoth ladies where very helpful and very knowledgeable of what I needed for this move very much appreciated
VINCENT CYou have some them at like there job and some who don’t and have a very nasty rude attitude. Ms.Diamond was phenomenal I really loved her she helped a lot and she said she was new only versus a skinny dark employee acting as if she was gone fight had a very rude nasty attitude. I was giving a code and told I can come any time I want turns out that’s not true and tried to stop me movers from moving my stuff out my storage I was told they closed at 7 my stuff was almost out the storage she said she was closing at 5 just was very rude.
kiara t | Overall ExperienceImprove some of the attitudes of others very rude and distasteful you have 2 people there that does there job and seem like they like there job Ms.Diamond was phenomenal very good and takes on the job well!
Kearya tJust longer hours
LASHONNA T | Overall ExperienceGreat customer service
ANTOINETTE REverything was very good, the staff was very professional
Ms J | First ImpressionsI did not get the employees name who was checking all the customers in, but she was awesome, courteous, competent, and fast. I received one of the best customer service experiences in a very long time. She’s wonderful, thank you
TIMEKI WI had a great experience and the customer service agent that helped me i believe his name was Kendrick he was helpful and friendly
LAKITA HN\A
Jory B | Overall ExperienceWhen I went in for the rental I was told that I could only get the truck if I could return it to that same store. The parking lot had at least 25 trucks. So there for I needed the truck an had to have it to meet my deadline so it ended up costing me almost 400 dollars for the rental. No I will not be using uhaul again
ALEXANDRIA ENice and friendly staff
ELEANOR MOutstanding Service, Affordable Rates, Convenient Location, I'm satisfied.
LYNN HThe clerk was very helpful and satisfied all my rental needs. She could be a great supervisor some day
TERRI AThe truck (common with most rentals) had a low tire light on, low washer fluid light on, and the key fob battery didn't work. That said, the customer service was very good and the process was easy.
ROBIN OContinue to have the great customer service that you already have!!
ROXANN PNothing everything was great. My second time renting from this U-Haul location staff and service was great!
MARIANNE BThis is my 3rd move-in experience with this location. The staff here are consistently friendly and helpful.
MARK B | First ImpressionsVery clean facility, staff is very friendly, and the hours of the business is very convenient.
Gerald H | Overall ExperienceN/A
MAXINE L | Overall ExperienceAll the staff was friendly and helpful: Kametra, Kendrick, and Diamond.
MARK B | First ImpressionsAccess hours can be a little more flexible...
cheryl m | First ImpressionsI am well pleased with my experience with this company . I felt safe and secure with the convenience of the staff being at the location during the hours set for access of the units. I am happy!
pamelia h | Overall ExperienceWe were directed to this facility after another U-Haul facility was found to be contaminated. The registration process had to be completed again, no fault of the personnel. Because this registration was not complete online as at the original location, I was charged for a lock that should have been free.
MARK B | First ImpressionsI had a fantastic experience with U-Haul’s moving services and storage facility. Retevia and Sierra were incredibly helpful throughout the process. Retevia went above and beyond, staying an extra hour after her shift to ensure I could complete the closing of my storage room. Sierra, who had just joined the facility, helped me find a better location for my unit and guided me through the setup with great professionalism. Their dedication and assistance made the entire process smooth and stress-free. I’m extremely satisfied with the service !
Zeba R | Online Move InI love the staff very helpful
javita j | First ImpressionsThe Winchester location is my favorite and 1st location to rent at. The staff are friendly and professional along with being very helpful. The trucks are kept clean.
Katrina V | Overall ExperienceEveryone and everything was very professional! I love the facility. Very kind help and respectful staff.
MARNESHA J | Online Move Inclean new facility temps were good always had multiple carts available for free gals greeted me every time
Steven D | Overall ExperienceStaff are friendly and go the extra mile. It's climate controlled and the facility is large and clean but i do have an issue with the property that i didn't think about when I leased the space. It lacks security. Because of the location (formal strip mall), there is no drive up access. There are no security property gates. Proper parking is regular parking lot style parking. This was a bit problematic when loading a lot of items. Not impossible by far, just a little more tedious. There is a small bit of traffic on the lot depending on what time of the day you go so you have to watch for cars or park curbside which may not be the safest option. There was also a vagrant walking back and forth around the property with a basket, talking to himself which made me nervous. Because of this I would never use the 24hr access or go alone outside of office hours. Right now access is only during office hours. I got there at 8am today (Sunday) but it was closed until 9am which was a little inconvenient for an early riser. I'm gonna stay a while but I do have concerns.
GILDA G | First ImpressionsI had a great experience!
Keith F | First ImpressionsThis U-Haul place is new but the workers are very polite and place is very clean
Shamekia W | Online Move In