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OLGA MCustomer Reviews for U-Haul Moving & Storage of Glens Falls
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly staff! Quick in and out!
ROBERT SNorm at this pickup was excellent . Highly recommend booking through him. Easier to work with the individual place then online. Much more personable and helpful.
KENNETH SPossibly more trucks available for rental options. Wanted a Van, none available and left with a 1 way truck rental only. Still, local customer service person very helpful. Thank you!
VINCENT FNorman was very friendly and helpful. He made our move less stressful and would highly recommend your services to our friends.
DWAYNE MDog toys all over floor that I stepped on while walking out the door. I had to go find the trailer and hook it up myself. One employee just seemed to be there to supervise because she just watched the other woman work.
HENRY HThe Glens Falls location is 40 miles from my house. The Warrensburg location is half the distance but had no equipment. This added greatly to the expense. Good for you, not for me. The front end/steering on the truck was extremely loose. It was difficult to maintain a straight line on the highway, even at 50 mph! I have arthritic hands and the back door on truck was very difficult to operate. I don't think it was ever lubricated. The staff was polite and helpful, the truck was pretty much a disaster. I informed staff of issues.
GREGORY SWhen I went in to rent a box truck the lady Charmaine was more interested in her phone and not to the customer in front of her...she kept texting and laughing like I wasn't sitting in front of her and she was also more interested in her dog...trying to keep it inside the store..I work customer service and this is not acceptable....I. not happy with her service....the gentleman who was there when I returned the truck was awesome and very helpful
AMY YWe rented from location closest to our house. When we got there it was closed. We had to drive miles out of our way to get to the next nearest dealer. When we got there took almost an hour to get our trailer. Two people in office but only one was working with customers. Asked if we could drop off at original location and staff said we would be charged a 100 one way fee! Wtf. Then when we checked out we were charged for two days not one. When I asked why staff said well I don’t think you will be back in time! Again wtf. Finally got paperwork done and went outside. Had to wait another 20 minutes while she brought a dolly to lift the tongue of the trailer and took pictures. Only came out because I went back in office and she said she was busy waiting in customers. I am pretty easy to get along with but this was by far the worst customer service I have experienced and will not be back.
susan BSuper experience with conscientious U-Haul people.
MARC ANorm Rivers is at the top of his game at uhaul
PETER GI rented the Motorcycle trailer, it was very reasonably priced and in great condition. I has an attached ramp and is low to the ground for easy loading. I will be using this again in the future.
CARL AEverything was spot on . Would recommend to a friend and the price was great
OWEN DNo improvement needed. My rental experience was perfect, thank you!
RANDOLPH MDon't rent out broken equipment
COLIN DI dropped off the trailer after hours to a closed location so I did not enter the premises or speak to any staff.
JOSEPH NBetter Mangement. Not enough Gratitude for the employees especially manager. He needs a vacation and makes sure to let the customers see that with his attitude and constant frustration. The manager at location made me the issue when the application scheduled my reservation for 11:00am and when I arrived was told it interfered with someone else reservation for 6 hours later at 4:00pm. Instead of giving me a truck since app screwed up I was put off until next day and had to call higher up to get my reservation as requested on the app at 7 am that day.
MORGAN VMike was great and made the process easy and pleasurable.
MARC AYour rep was very busy first thing in the AM dealing with a line of customers and handling phone calls at the same time. He handled a stressful time while treating everyone with courtesy and grace. Nice job.
DOUGLAS VCustomer service was excellent
DENISE MEasily dropped off thank you
JENNIFER ASo, when I reserved the truck I selected that I did not want the $30 insurance. When I went to pick up the truck the clerk told me I had to buy the insurance. I think this not right. I think this information should be communicated to the customer when reserving the vehicle online. Is there any way I can be refunded the $30? Thank you.
MATTHEW CNorm was awesome and helpful.
Lorraine S | First ImpressionsAnswered no to personnel since i did not interact with anyone. Was after hours..
Zachary VStaff is Fantastic and helpful and go the extra mile to accommodate their customers.
JUSTIN M | First ImpressionsFantastic experience. Great, friendly, knowledgeable people!
DENNIS SNo improvements necessary. Trucks are well maintained and the staff are 5 Star in customer service. This was my first time using a moving company and it was easy, convenient & I would definitely recommend U-Haul in Queensbury!!!
JOSEPH AMany thanks for the staff and support to make our move as easy as possible. The website was able to provide instant verification that the truck was available. The Glens Falls staff had the truck ready. The maintenance plan and skilled mechanics have ensured that the truck could perform flawlessly - even with 150,000 miles on the engine. I greatly appreciate the UHaul brand as a reliable resource for DIY moving services. As a final note, a lovely interaction with a customer occurred as I was waiting to check in. A young girl sitting in her mothers lap and a UHaul staff member offered a foldable paper UHaul piggy bank. The family left for their moving My children also received foldable UHaul piggy banks as a memory of our move. My wife and I laughed together as we remembered "The Marvelous Mrs Maisel" Amazon TV show scene where Abe planned packing for the family summer vacation in Catskills in a small model UHaul trailer. Thank you for everything Keep up the good work. Easy reservations on line - available supply of reliable trucks and easy check out / check in process, all add up a successful moving adventure. Moving is hard enough, you all make it a better experience! Regards KSM in Upstate NY
KEITH SEveryone that works there seems to do everything they can to make it a very pleasant experience.
DAVID CNa
JOHN ENothing Norm the Nan who helped us was amazing Helped us with our lights test and was helpful Will use this location for now on also for propain
STEPHANIE BThe two people I dealt with were very professional and personable. I actually asked if they were owner operators because they seemed to be very friendly yet professional and helpful. I wish I could say the same for our local staples store. Printing woman was miserable right at the beginning with a “hello” point. People notice. You have good people working in the Queensbury NY store. They were a pleasure and I will highly recommend them and U-Haul going forward.
JOE AKeep supplying the truck service do not end it
Richard HColleen was great.
SAMUEL KThe counter folks were helpful and pleasant. The overall experience was excellent!
MATTHIAS EThe only issue I had was that corporate erroneously canceled my order twice .
DANIEL EThe general manager was not very friendly and we had requested 2 days and we started receiving calls less than 24 hours after getting the truck that it was supposed to be returned the previous evening at 9. We didn’t get the truck until 3 and were charged $70 for a 10’ truck which cost $20 a day plus mileage and were told when we called the customer service department that charge wouldn’t cover 2 days of use on the truck. At $20 a day plus mileage which was only local the $70 should have been the correct cost for the time we had requested and then a charge for whatever mileage we went over the estimated amount. We certainly will not be returning to this location after how things were handled and the lack of customer service.
ROBERT JExcellent customer service at both pick up and drop off! Thanks!
CATHERINE AMy experience with this UHaul location has been excellent. The employees were very helpful. They were friendly and courteous and made me feel like I was an important customer with them. I would recommend this location to all my friends and family.
MARION EWell managed location. I have been a customer here for 20+ years. Service and equipment is always great.
joe oTrailer tow box was in bad condition. Needed maintenance where tow frame attaches to box trailer. Very loose, causing much banging noise and jostled suv and contents of box. Not acceptable
ROBERT CHad some glitches with the app locking up during pickup and drop off, but was during business hours, so staff was there to help.
Thomas TUpgrade your systems. The process is way too slow in store. The app doesn't work if equipment is locked out back behind a gate. Staff the store properly. Train team members to greet the customers, smile, and be polite. Unfortunately, I would never choose Uhaul, but you are the only game in town right now.
Jeffrey LThe truck moved very slow and it had over 140,000 time for a new truck. Man at counter was nice even though they charged me 170 dollars for a 90 dollar invoice
LISA MThe manager is an absolute pleasure to deal with and makes the entire store pleasant. A++. He deserves a raise.
CARL MNorm was very pleasant. I have been going to this uhaul location for years. Great customer service and prompt check outs. Would definitely recommend
hillianne bNothing except make sure all the employees that are at Uhual at exit 18, Queensbury…are as good as Dan,..he did a great job, professional, responsive!
ROBERT SNorman was very helpful and polite. He resolved any of my issues real quick. He is definitely a blessing in itself.
Daniela S | First Impressionsused before
KENNETH TWas very accommodating to my needs .
CYNTHIA J | Overall ExperienceVery friendly and helpful at time of pick up. Great service.
PENKO IPoor experience during the process not consistent across the board
ROSANDO LBetter lighting around entrance to storage unit area. My first visit was at night in snowstorm and it was difficult to find card swipe machine.
JAMES RQuick and easy pick-up and drop-off and great staff at the desk!
Audie MThe temperature controlled wasn't adequate, the light sensors were split so that I need to trigger two different banks for good.lighting in my unit. The facility garte entry remote hadnt work for me at all. Always had to put in pin number. Have moved to a newer and better maintained UHaul facility. My items were secured with my own personnel locks, but was forced to purchase new locks that were specific type that this facility said were a requirement by uhaul. The security gate was not always closed and several times had malfunctions diluting my 3 plus years with them.
Thomas R | Overall ExperienceBoth Michael and Norman were great to deal with. We were having trouble getting the light wiring repaired on our Jeep. Everyone in the area was too busy. Norman sold us an adapter kit and , in between serving other customers, helped me install it. He saved our trip! 6 stars for this location Thanks Again
BERNARD WFabulous location:easy to get to and wonderfully accommodating. Norm and Maggie are an absolute pleasure to do business with. They are both "RARE" assets worth keeping: professional in every way.
DEXTER BI had a excellent experience renting at this location
LISA MThe print on your receipts is too small to read. It needs to be enlarged
GABRIELLE AEasy pick up and drop off. Maggie was super friendly and helpful.
COURTNEY ENorman Rivers is the man!
MATTHEW JRon and his crew have been great
NOEL L | Overall ExperienceThe man in which i rented from was terrible!!!!!
RYAN SYes checked us out immediately upon arrival
Eugene RVery good
WILFREDO DFriendly staff, helpful and the directions to lock the truck are printed on the back of the vehicle
PAMELALYNN P | First ImpressionsU haul is the greatest , I have had 4 other storage Companies over the last 4 years , U-Haul beats them buy far thank you
Dave R | First Impressionsnorm and team were fantastic.
MICHAEL B | First ImpressionsVery accommodating.
Thomas C | Overall ExperienceCaroline @ the Queensbury office was very helpful and professional
PETER B | First ImpressionsVery pleased.
Tom S | First ImpressionsVery dusty cobwebby with a lot of leaves and dirt coming in from the outside. Otherwise good.
Sage B | Online Move InAs always excellent service!
susan e | First ImpressionsStaff very good. Extremely busy uhaul location
William S | Overall ExperienceTried for months to have my money returned. Nothing but a run around. Wouldn't recommend to my worse enemy
Michael b | Overall ExperienceNorm and his entire staff were professional, helpful, and always courteous. Thank you for all your help.
john a | Overall ExperienceThank you
Ignacio G | Overall ExperienceStop sending me this email
Samuel S | Overall ExperienceExtremely helpful staff! Thank you!
SARAH S | Overall ExperienceHorrible customer service and relations. I was a week late consistently due to economy and financial struggles unfortunately but not once was I given a break, everytime I was hit with unreasonable late fees and borderline threats to lose my stuff, a lien notice multiple times, I wasnt even a month late. Staff wasnt approachable in office, rude and eating chips or takeout getting crumbs all over the counter. Seems like a business thats going underwater and the customers feel it, like kmart or blockbuster on their last leg vibes. Never again, and ill be telling people to rent storage local, never uhaul. And the policy that you have to pay in full or not at all is ridiculous. I came in once to make a partial payment to catch up and I was denied, like I owed money to a las vegas loan shark or something, payment in full or leave. What a joke
EDWARD B | Overall ExperienceFriendly staff no issues getting in and out gate alway worked ! It was clean pest free no complaints!
Freddick J | Overall ExperienceBriana was extremely helpful and very knowledgeable. She was informative and thorough in the process. Love her smile and her great attitude.
Dawn S | First ImpressionsLove this location everything was fine thanks for all ☺️
Christopher T | First ImpressionsStaff was very friendly and pleasant
Krystal S | Overall ExperienceI was a renter at this facility for a long time. Glen then Norm we’re the managers during that time. I’ve alway felt that my storage at UHaul was my warehouse and the staff has always been courteous and helpful. No negs. All great to excellent. It was time for me to move closer to where I live.
CHUCK V | Overall ExperienceI love the fact I walked in and it was welcoming, haven’t walked into a place since I’ve been here that was so welcoming and with smiles. They experience was 😊 great. Definitely a 10+ thank you for all that you guys have done
Daniela S | First ImpressionsFriendly staff
lowell e | First ImpressionsDon’t take #4 too generally. Most staff over the years have been very helpful. However during my close out, I did not have as positive experience. I was asked to sweep the unit and was directed to where I could get a broom. After going back to my unit, sweeping and returning to office, I advised that there was no trash cans anywhere near my unit. I was told that I could have taken a dustpan as well as broom, but that would not be helpful without someplace to empty it. I suggested that if expectations are for unit to be cleaned, more convenient tools should be provided. Note, my unit is an interior one and while outdoor units could be just swept out and never be noticed, that’s not true for interior ones. This suggestion was not taken in a.receptive manner.
Dan C | Overall ExperienceEveryone of the staff was extremely helpful and pleasing.
Edward C | First ImpressionsService manager was terrific… very helpful in getting everything set up while I was on Long Island! Also, all of the staff were very pleasant.
Maria B | First ImpressionsVery helpful staff clean facility also the management was awesome he was always helpful and very nice
tayanna m | Overall ExperienceWonderful Understanding people! Norm the owner/manager went above and beyond to help me out! I ended up getting covid twice in 3 months and couldn’t make arrangements to get my things out until I was out of Quarantine, he went beyond Great customer service to help me out! I definitely recommend this U-Haul for all your storage and moving needs! They are incredibly understanding and empathetic with there customers Real life problems and situations they will work with you! Over all An excellent Business man and an even better person! A wonderful Business!
Jessica V | Overall ExperienceThe service I received was outstanding. The staff were friendly and helpful , they should be commended on jobs well done
JENI R | First ImpressionsI've rented many storage spaces from different facilities all over the country...this one in Glens Falls is the cleanest I've experienced...great location & friendly/helpful staff as well...very fair prices
robert s | Overall ExperienceThe lady that helped me was great
Jason B | First ImpressionsGlad to see the constant improvements with the facility over the last few years. The staff at this location was always eager to assist with any issue.
GARY S | Overall ExperienceFix the exit gate and make sure you get the facts correct before you accused someone of hitting it
ROBERT C | Overall ExperienceUhaul did not close out my account after an inspection on February 26th. Uhaul proceeded to charge card on file. I made a phone call to management who acknowledged the mistake and promised refund to card within five business days. Amex dud not refund and charged again for April directly to Amex. I called Norm who said he would take it up with Albany and return call. No call. I have contacted moving made easy which will provide evidence of February 25th move out. American Express will deal with this ultimately. Never again uhaul.
christine f | Overall ExperienceGreat crew in this location.
joe o | First ImpressionsVery helpful attendant. It was a rough move from out of state and he was very kind and friendly.
LAURIE A | First ImpressionsGlen was wonderful to deal with. Very professional and helpful during the time I needed to rent a truck and a storage unit. Thank you Glen.
barbara g | Overall ExperienceThis facilty and Mr. Norman Rivers are superb!!! Norman assisted me when my mom passed 4-years ago. The unit was safe, clean and heated. The staff were pleasant every time I was at the facility: professional, timely, considerate, and knowledgeable. Norman, again, promptlly assisted me when I arrived yesterday to complete unload ing the unit and rented a UHAUL for the goods to come to Buffalo. Thank you for a fine experience in the storage unit 331 and in renting trucks from the facility.
Kim T | Overall ExperienceThis is a very nice U-Haul facility with excellent staff!
Katherine B | Overall ExperienceI rented a climate controlled unit expecting just that. However, a sign inside the building says the temperature will not go below 45F. There is no air conditioning and the thermometer next to the sign was reading 85F. Clearly climate controlled means not freezing but no concern about heat and humidity
janel m | Online Move InU-Haul is always a good company to work with, and this location is particularly nice. Thank you to the wonderful staff and excellent management!
Katherine B | First ImpressionsI could have used more lighting, it was difficult to see in unit
Bonnie S | Overall ExperienceHaving a sticky situation on my hands the staff at Uhaul was amazing to work with and so very helpful , thank you very much
Jamie K | Overall ExperienceThe staff was fantastic!
Kristy E | First ImpressionsMoving is painfully daunting! The guys at U-Haul Queensbury go above and beyond to make it go as smooth as possible! The suggestions to do things easier and more economical was appreciated too!!
KellyAnn A | First ImpressionsThe securing of a site for my needs was smooth and the unit was just right for my needs
MICHAEL J | Overall ExperienceThe gentleman that I would with was absolutely awesome!!!!!
Christopher P | First ImpressionsGreat people, great friendly service,,very clean and secure. I highly recommend.
jessica a | Overall ExperienceThis facility is fast, courteous, and professional in every aspect of their work. They made my moving experience a breeze, for sure the easiest part of my move! Felt valued as a person/customer.
suzette S | First Impressionsgreat place , secure and good service
Aaron E | Overall ExperienceAre there cheaper units than $94 a month?
chris m | First ImpressionsThe manager was very helpful to us over the 5 years that we had the storage unit for my mother.
Jean D | Overall ExperienceI got a brand new truck with 200 miles on it. The car dolly worked great when strapped down correctly. I even got a free month of storage for traveling one way. Low speeds are the key to towing a car.
Aaron E | First ImpressionsU-haul was great as usual, and the staff was excellent at this location. Thanks!
Katherine B | Overall ExperienceGreat Place Great People Manager and his staff are always willing to help Clean, Safe and easy access I will be back This should be a model U-Haul dealer
WALTER W | Overall ExperienceThe facility is conveniently located and excellently maintained
Vincent P | Overall ExperienceStaff was exceptionally helpful and proficient. Go Red Sox!
Franklin M | Overall ExperienceThe staff told our moving helper that our box had arrived-it hadn't; he made an unnecessary 1 hour trip
Gregory S | Overall ExperienceThis storage units is more than I ever wanted or thought a storage unit could be. The cleanliness, service, smiling faces, kind communications made me feel welcomed, cared for, my things were safe.
suzette s | Overall ExperienceVery sufficient and awesome customer service
Tayanna M | Overall Experiencereally happy with Queensbury, NY location and services... No so with Fort Walton Beach, people were not helpful and provided wrong information... their attitude were poor at best.
Raul G | Overall ExperienceN/a
jason r | Overall ExperienceExcellent service and super helpful. As a woman renting the truck and then emptying my unit by myself - I felt very safe and respected with zero condescension towards me because I am a woman.
Merritt D | Overall ExperienceVery pleased with the level of service and accommodation with my needs over the past year.
Jesseca P | Overall ExperienceAll of the staff went out of their way to help us.
james W | ReservationGood
Katie W | ReservationThank You
charles j | Overall ExperienceGreat service
Kyle W | Overall Experience