Customer Reviews for U-Haul Moving & Storage of Glens Falls

Great crew in this location.

The tires were not at all sufficient for snowy weather. It was unsafe to drive due to the tires spinning on the snow. This is dangerous for customers unaccustomed to driving large vehicles. I am familiar with large trucks but even with my years of experience, it was scary to drive it in a snowstorm. You guys need to make sure northern state/snow region Uhaul trucks have adequate snow tires. The customer service is always professional here.

Excellent service the girls really know what they are doing and are very nice to do business with ..

The ladies working the counter were extremely pleasant and helpful!

Please fix the problem with parks heritage credit union asap!!!, U-Haul rejected my credit card twice!!!!! With out reason !!!, Being that U-Haul refuse cash money!!!!, Which is not good customer service!!!!!

Courteous manager, organized facilities. Would use again.

Exterior of van, windows dirty

Same experience. Customer service at location was great, but Uhaul had the incorrect information on file and was horrible.

First, I reserved for an 8am pickup. In the morning I open the App and it says I have to wait until opening at 9am to pick up. I was told at counter I would get a discount because of it...I haven't seen it yet. Truck was sprayed with Lysol (I'm allergic to strong scents) but not wiped down the dash was very dusty and it's overdue for an oil change. A metal pipe fell from somewhere onto the cabinet I picked up, it was laying in the back and the pipe landed on top of it breaking the glass front of the door. Pretty upset, left a note when I dropped it off with pipe on front seat (I dropped after hours). Someone did call first thing the next day but didn't know what to do and told me he would talk to manager and call me back, haven't heard from them since.

The vehicle was very loud while we travelled approximately 300 miles. I would suggest ear plugs while using this truck. I dis happen to have some cotton balls, so that helped.

The people you have working at the Glens Falls location are fantastic.

Great service and personable staff. Would highly recommend.

The store manager and all staff were excellent!! I would definitely recommend this location to anyone looking to rent a uhaul.

Shortly after I left I noticed the tire pressure light was on. Frt. drivers side was very low, and I had to put air in it twice on the road. It was on again when I returned it. Otherwise, the van was very nice.

Quick and easy!!

why i would not recommend because norm the man who helped me said UHAUL DOES NOT REQUIRE ITS EMPLOYEES TO WEAR A MASK. Yes there was a shield and yes he had a mask on and complained about our governor and masks policy. his mask was only around his neck. Please Respect your neighbors and customers...

Good

I picked up the trailer and it smelled like gas and starter fluid. A really powerful smell and there was a residue inside most of the trailer. Norm was very helpful (Norm has helped me before as well) and offered to mop the floor, but shortly after the smell returned. There were no other trailers available. Since I needed to move apparel sampled for work, I was not able to place any of them in the trailer, being concerned the smell would ruin them. After arriving ay my destination I also learned the trailer did not have a license plate, it looked like a temporary paper one was taped on at one point, but that had mostly worn off. Checking back in I let the staff know about the issue and they let me know there was nothing they would do and I would have to call a manager later. I have not yet been able to do so due to my schedule. One staff member wore a mask and one did not as I checked the trailer back in . I realize that we were outside, but I was not comfortable having someone stand within 6 feet of me without a mask on due to the current high number of Covid cases in Warren County.

Cassandra & Norm where both great! They went above & beyond to help our family move! A+ customer service!

I've rented from this location several times over the past 6 months or so, and it has been a very positive each time. Friendly and Professional staff.

Nothing crew is excellent

Very responsive and customer oriented

We had ordered 30 furniture pads and only received 6. We had to return to the UHaul office to get 24 more. Then we were charged for 48 on the final contract. We have not yet received the extra money back. Otherwise the day went remarkably smoothly.

Nothing! Norm is a really nice guy. Norm! ;)

It was a last minute thing to rent a van . The process was quick and easy. Very nice job.

GREAT CUSTOMER SERVICE!!!! THE MANAGER AND HIS EMPLOYEES ALWAYS DO A GREAT JOB!!! I HIGHLY RECOMMEND THIS LOCATION!!! THANKYOU TO EVERYONE OF YOU!!!

Glendon was super helpful!! We were able to avail ourselves of 1 month free storage, and Glendon arranged it so that we didn't have to travel 20 minutes away to drop off the trailer at another uhaul location. I wish all employees were as detail oriented and logical about the best and most efficient way of doing their job, and making the customer feel like the employee is looking out for my best interest. After 10 days driving from California to New York, it was nice to encounter someone that took pride in their work!!

Very helpful attendant. It was a rough move from out of state and he was very kind and friendly.

I was too tired to argue and knew it wouldn't make a difference. There is no way I drove over a hundred miles for a local move. In fact I put $7 worth of gas in the tank before dropping off. Had I driven 100+ miles it would've cost more. Not sure I would rent here again, seems suspicious.

Outstanding support and service, met my needs and was very fast and knowledgeable. Thank you!

Glen was wonderful to deal with. Very professional and helpful during the time I needed to rent a truck and a storage unit. Thank you Glen.

Very helpful &thorough

The online check in is ridiculous! Thankfully I could go in and get a truck easily .

Had to wait for a tire replacement It should have been done after the last renters brought it back in there's no checking the air pressure in the tires making sure they're good there's just no maintenance You need to step it up people are running your trailers You need to make sure they're good for the trip without costing them time Time is money I sat there for 40 minutes not acceptable

I had some trouble trying to sign in with my phone, there was an issue I can't explain with the scanner for my license, but even with that it was quick and easy. Nothing to remotely complain about. i've rented from U-Haul several times recently and it's always been a good experience. You've really got it down

Clean the inside of the windshield and rear view mirror

Fast. Service

Extremely helpful, accommodating and responsive.

I had intended to drop off the truck on Dix Avenue on Saturday. It would have been helpful if U-Haul representatives had told me they close before noon. I was able to return on Main Street easily, but the drive across town after calling HQ was otherwise unnecessary. (If I had planned to go to Main St, I would have taken Rt 87.)

Excellent efficient service, as always

Don't secure the dolly inside the truck. I had my own and didn't need (though U-haul asked on website of I needed), and this U-haul dolly was just in my way.

This facilty and Mr. Norman Rivers are superb!!! Norman assisted me when my mom passed 4-years ago. The unit was safe, clean and heated. The staff were pleasant every time I was at the facility: professional, timely, considerate, and knowledgeable. Norman, again, promptlly assisted me when I arrived yesterday to complete unload ing the unit and rented a UHAUL for the goods to come to Buffalo. Thank you for a fine experience in the storage unit 331 and in renting trucks from the facility.

Fast friendly service

The service was good but the truck had terrible steering. Steering was so lose it took all I could do to keep it straight going down the road. Really disappointing for $171 daily rental.

The people and the location are great

Nothing

Great experience no issues at all. Customer service was excellent. Smooth easy process.

This is a very nice U-Haul facility with excellent staff!

I rented a climate controlled unit expecting just that. However, a sign inside the building says the temperature will not go below 45F. There is no air conditioning and the thermometer next to the sign was reading 85F. Clearly climate controlled means not freezing but no concern about heat and humidity

U-Haul is always a good company to work with, and this location is particularly nice. Thank you to the wonderful staff and excellent management!

I could have used more lighting, it was difficult to see in unit

Having a sticky situation on my hands the staff at Uhaul was amazing to work with and so very helpful , thank you very much

The staff was fantastic!

Moving is painfully daunting! The guys at U-Haul Queensbury go above and beyond to make it go as smooth as possible! The suggestions to do things easier and more economical was appreciated too!!

The securing of a site for my needs was smooth and the unit was just right for my needs

The gentleman that I would with was absolutely awesome!!!!!

Great people, great friendly service,,very clean and secure. I highly recommend.

This facility is fast, courteous, and professional in every aspect of their work. They made my moving experience a breeze, for sure the easiest part of my move! Felt valued as a person/customer.

great place , secure and good service

Are there cheaper units than $94 a month?

The manager was very helpful to us over the 5 years that we had the storage unit for my mother.

I got a brand new truck with 200 miles on it. The car dolly worked great when strapped down correctly. I even got a free month of storage for traveling one way. Low speeds are the key to towing a car.

U-haul was great as usual, and the staff was excellent at this location. Thanks!

Great Place Great People Manager and his staff are always willing to help Clean, Safe and easy access I will be back This should be a model U-Haul dealer

The facility is conveniently located and excellently maintained

Staff was exceptionally helpful and proficient. Go Red Sox!

The staff told our moving helper that our box had arrived-it hadn't; he made an unnecessary 1 hour trip

This storage units is more than I ever wanted or thought a storage unit could be. The cleanliness, service, smiling faces, kind communications made me feel welcomed, cared for, my things were safe.

Very sufficient and awesome customer service

really happy with Queensbury, NY location and services... No so with Fort Walton Beach, people were not helpful and provided wrong information... their attitude were poor at best.

N/a

Excellent service and super helpful. As a woman renting the truck and then emptying my unit by myself - I felt very safe and respected with zero condescension towards me because I am a woman.

Very pleased with the level of service and accommodation with my needs over the past year.

All of the staff went out of their way to help us.

Good

Thank You

Great service