Customer Reviews for U-Haul Moving & Storage of Glens Falls
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Glens Falls
william Z. on
The manager seems to be very impatient, but that’s probably because he’s under staffed. Some additional training for installers, especially trailer wiring, needs to be done as my original was improperly done.
Gerard B. on
A very convenient location with excellent staff
ed P. on
For many years, years, I could rent multiple vehicles with my license. All of a sudden this past weekend I needed separate licenses for each one. Major inconvenience. The staff gave no good reason why either.
Todd H. on
The guys were helpful and very accommodating- double thumbs up
Anthony S. on
Show someone to the truck and check it out with them
jeff J. on
I did not like the way I was left to feel because I came in the rain to pick up my trailer. I was asked and I quote who moves in the rain. I thought that was a very condescending comment
Christopher P. on
The gentleman that I would with was absolutely awesome!!!!!
Lester F. on
Multi Day Rental Choice not to offer, is forcing us to use other companies, This is a very bad choice by your company,
Lester F. on
We have rented many times from you haul, We are now going to move our business to Penske due the fact that you no longer offer multiple day rentals, I find this rather ridiculous. And to me seems more like a method of greed. The perfect example is we rented a truck on thursday and had to have it back the next day, even though we needed it for more then one day, so we had to be inconvienced to go an re rent one for saturday, When we picked the truck up on saturday, it was the same truck we rented on thursday with the same exact mileage on it when iit was dropped off on friday , which means the truck sat in the parking area for a day not being used, when we could have used it and you would have made money off of it. Your multiple day rental policy is a joke
Marcello M. on
Better maintainance on vehicles. The vehicle I drove had front end issues and the transmission banged when putting it in gear
william R. on
Have the correct equipment! And someone who seemed interested in helping rectify the situation!!
KEVIN C. on
you have to get rid of the after hour share location because not everybody has a smartphone and I have one and still couldn't get it to work. To charge $20 because you don't have a smart phone is not right and I'm a customer that spends over $4000 on uhaul annually.
debra B. on
The owner is an absolute sweetheart. He was also extremely informative and I felt a lot more comfortable leaving with my rental after he went over the contract with me and also suggested the insurance to me. When I went to book the uhaul initially, I wasn’t aware that my auto insurance wouldn’t cover the vehicle, etc. Norm made sure I was well-informed and confident in my choices. I had a very positive experience all in all.
Russell S. on
Always excellent service here. Very convenient location.
Ronald H. on
When a representative questions that I should rent a different trailer because his buddy definitely needs it in the morning when I made reservations online is not a very welcoming experience. The owner was awesome and told me not to worry.
Verdie D. on
Richard was awesome
jessica a. on
Great people, great friendly service,,very clean and secure. I highly recommend.
suzette S. on
This facility is fast, courteous, and professional in every aspect of their work. They made my moving experience a breeze, for sure the easiest part of my move! Felt valued as a person/customer.
Aaron E. on
great place , secure and good service
chris m. on
Are there cheaper units than $94 a month?
Jean D. on
The manager was very helpful to us over the 5 years that we had the storage unit for my mother.
Aaron E. on
I got a brand new truck with 200 miles on it. The car dolly worked great when strapped down correctly. I even got a free month of storage for traveling one way. Low speeds are the key to towing a car.
Katherine B. on
U-haul was great as usual, and the staff was excellent at this location. Thanks!
WALTER W. on
Great Place Great People Manager and his staff are always willing to help Clean, Safe and easy access I will be back This should be a model U-Haul dealer
Vincent P. on
The facility is conveniently located and excellently maintained
Franklin M. on
Staff was exceptionally helpful and proficient. Go Red Sox!
Gregory S. on
The staff told our moving helper that our box had arrived-it hadn't; he made an unnecessary 1 hour trip
suzette s. on
This storage units is more than I ever wanted or thought a storage unit could be. The cleanliness, service, smiling faces, kind communications made me feel welcomed, cared for, my things were safe.
Tayanna M. on
Very sufficient and awesome customer service
Raul G. on
really happy with Queensbury, NY location and services... No so with Fort Walton Beach, people were not helpful and provided wrong information... their attitude were poor at best.
jason r. on
N/a
Merritt D. on
Excellent service and super helpful. As a woman renting the truck and then emptying my unit by myself - I felt very safe and respected with zero condescension towards me because I am a woman.
Jesseca P. on
Very pleased with the level of service and accommodation with my needs over the past year.
james W. on
All of the staff went out of their way to help us.
Katie W. on
Good
charles j. on
Thank You
Kyle W. on
Great service