Customer Reviews for U-Haul Moving & Storage of Glens Falls

4737 reviews

112 Main St   Queensbury, NY 12804
(I-87-Exit 18)

(518) 793-5126

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(518) 793-5126

112 Main St
Queensbury, NY 12804
(I-87-Exit 18)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

GEORGE D W. 
Rating:
5.0

I've rented many storage spaces from different facilities all over the country...this one in Glens Falls is the cleanest I've experienced...great location & friendly/helpful staff as well...very fair prices

robert s.  |  Overall Experience 
Rating:
5.0

Courteous and friendly staff, made it an easy and smooth process. Readily made reservation changes to accommodate my schedule, and the check-in was quick and easy. Highly recommend this location.

RICHARD K. 
Rating:
5.0

The individual who helped me check out and return the trailer (same person) was phenomenal.

Kevin S. 
Rating:
5.0

I dealt with the manager about the original rental. He was courteous and polite. His customer service skills were outstanding. On the day of the rental pickup and drop off- I dealt with an associate. She was courteous and polite as well.

LORI JACQUELINE O. 
Rating:
5.0

Would be great to have a direct phone line, waiting on hold and hearing the business hours over and over again is obnoxious! The staff at this store was very capable and I am sure they could handle answering a telephone.

William J. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
4.0

Customer did not leave a comment.

GLORIA C. 
Rating:
5.0

They were extremely helpful

PAUL O. 
Rating:
5.0

Customer did not leave a comment.

Bruce O. 
Rating:
5.0

It was perfect customer service !

Marie H. 
Rating:
5.0

Everything was great. The staff was very helpful and pleasant. Thanks

Lou P. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
5.0

Wondering if there is a discount for rental of same equipment over a period of time - I have a 1927 Chevy Truck that I transport to various Car shows and parades - I was hoping that a discount could apply to some of these trips. Thanks

David E. 
Rating:
4.0

Customer did not leave a comment.

Walter Y. 
Rating:
5.0

Customer did not leave a comment.

Bethanie L. 
Rating:
5.0

The mileage calculation on 1 way trips needs to be a bit higher. Reason I make this suggestion is that pick up and drop off locations may be further from Uhaul than current estimates. For example my location in Lake Luzerne is more than 7-8 miles from drop. Luckily the mileage worked out for me exactly. If I had stopped to grocery shop, I would have been over the mileage. This a suggestion not a complaint.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORDJ T. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Please hire more staff to help this location out. In the past we've always had excellent service but they're a little stressed right now because of staffing shortages.

Sue W. 
Rating:
5.0

Great service and friendly staff!!

YVETTE D. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

Fast, courteous service both at pickup and return!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
4.0

Customer did not leave a comment.

Brian D. 
Rating:
4.0

I have no complaints with the service I received at either location, but customer service via phone or email is pathetic. I've contacted support several times regarding my last 2 rentals and I get no one that's helpful at all. It really overshadows the great service I receive at my local UHaul site.

John D. 
Rating:
4.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Lorne H. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL D M. 
Rating:
5.0

Customer did not leave a comment.

LAURIE A.  |  Overall Experience 
Rating:
5.0

the rental of the 20' truck was perfect. I wish uhaul had a trailer larger than the 6x12 for rent.

MICHAEL PATRICK N. 
Rating:
5.0

I can't think of anything. Very nice experience.

Mark H. 
Rating:
5.0

The lady that helped me was great

Jason B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

A BIG THANKS TO NORN AND HIS STAFF , I couldn't be more pleased with the staff at Exit 18 Uhaul in Queensbury NY . Even my initial call was pleasant and I hung up the phone with all questions answered . When I showed up to sign the contract and pick up the 26' Uhaul I was greeted with all smiles and everyone doing their best to make my visit carefree . I would highly recommend doing your business with them and I will definitely be a repeat customer ... GREAT JOB !!!

Vincent O. 
Rating:
5.0

I loved my experience with this location, they were professional and personable at the same time and super easy to use, no hassle at all!

Lindsey D. 
Rating:
5.0

Who knew that I would have to travel from Ohio to upstate New York to encounter nothing short of service excellence. I went to the store to pick up our unit and inquired about a different size. Although they were out, Norman some how got us a different unit. He spent time calling another store and going that extra mile to make it happen. He was funny, helpful and created an "experience" renting us the unit. He was a life saver and when we walked out we noticed he was the store manager. Well deserved, and his colleagues were also smiling and helpful. Thanks Norman for helping us out, we did indeed need the bigger unit. You alleviated a very stressful situation and it was much appreciated!! Thank you!!

Mary J. 
Rating:
4.0

Moving blankets were dirty from prior user.

Stephen D. 
Rating:
2.0

Customer did not leave a comment.

Frank N. 
Rating:
5.0

Customer did not leave a comment.

Rosemary M. 
Rating:
5.0

Easy pickup, easy dropoff. Customer service was quick, polite, everything was fast.

DAVID LOCKWOOD M. 
Rating:
1.0

There was a leak in the truck and my boxes got wet/soggy. The larger truck I ordered was not available so I was given a smaller truck. When I spoke with a representative on Saturday they said they noted my record and the Glens falls location would charge me for 1/2 the mileage since I had to make two trips. When I returned the vehicle they said they couldn't do that. I'm very disappointed. Can you please assist and reimburse me for half the mileage charges?

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Overall great experience. Corner of trailer did leak slightly - might have been an issue in heavier rains than we had.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
5.0

Customer did not leave a comment.

PIERRE P. 
Rating:
4.0

Glad to see the constant improvements with the facility over the last few years. The staff at this location was always eager to assist with any issue.

GARY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
5.0

Everyone from the gentleman at the counter, when I picked up, the phone CSRs to the gentleman I returned the vehicle were the most helpful and professional people I've worked with in a very long time. You just need some more phone CSRs on the phone. 15 + minutes is way too long to ask a customer to wait. Other than that, A+++++++!!❤❤❤

Elizabeth T. 
Rating:
5.0

Customer did not leave a comment.

Stacey D. 
Rating:
5.0

Norm was awesome, friendly! Stellar customer service.

Michael L. 
Rating:
4.0

Fix the exit gate and make sure you get the facts correct before you accused someone of hitting it

ROBERT C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

deborah B. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

KEVIN PAUL M. 
Rating:
4.0

Customer did not leave a comment.

Howard M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
4.0

The truck was older. Steering was very difficult. We have rented at least 4 other uhaul truck in the last year. None were like this one.

genevieve S. 
Rating:
5.0

Very nice people and easy to work with. Great experience.

Dennis M. 
Rating:
5.0

Norm is fantastic!

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Todd P. 
Rating:
5.0

Smoothest experience yet at a uhaul

PHILIP DONALD S. 
Rating:
5.0

Customer did not leave a comment.

MARCELLO M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

kelly W. 
Rating:
5.0

Customer did not leave a comment.

Rex C. 
Rating:
5.0

Customer did not leave a comment.

JAMES EDWARD P. 
Rating:
4.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Brett S. 
Rating:
5.0

Nothing. Great experience.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Bobby H. 
Rating:
3.0

I was promised to get credit for days not used by both the pick up and drop off location. It has been 3 days and I have not seen any credit for the early turn in.

DANIEL DOYLE B. 
Rating:
2.0

When i returned the trailer after hours i called and tried to leave a message but was unable to. The next day i called 5 times and no one answered the phone. Then i called and stayed with an recording for 1hr and 20minutes before someone pick up the line, Not a good experience.

James A. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

MICHELI RENEE B. 
Rating:
5.0

Great 👍 customer service Thank you 🙏

INDERJIT D. 
Rating:
1.0

The store was under staffed when I arrived to pick up the trailer. Wait time was very long more than one hour from the time I arrived to when I left. The poor girl working the counter was checking in two customers at a time then she was expected to run outside and hook up trailers! After waiting 30 to 40 minutes for help I decided too hook up the Tralee myself. I've done it many times myself so I'm very confident of my abilities. After finishing the connection I walked back inside to get the employee because she was to photograph the hitch. She was still attending customers so I had to wait longer still finally she recognized me and stated, “ I'm so sorry I had no idea you where still here”. So finally after she check my connection and took photos I was leaving. I rented locally for 24 hours so I returned the next day a little late. The store manager had called to see when I was to arrive. When I arrived there seem to be many more employees working that day than the day prior. I was quickly attended to by a staff member who wanted to charge another whole day for the rental because I was 2 hours late. I told him that wasn't acceptable because of my prior day's experience and he said he'd check with the manager. The manager returned and was visibly agitated after I explained my prior experience with being delayed and especially regarding my solo hitching job. He raised his voice and spoke to me like a child scolding me to never attach the hitch myself. I explained the prior days events telling him calmly that I've done it before many times and the one female employee was overwhelmed and I didn't think she could lift the tongue on the 6 x 12 trailer and place it on my truck anyway. He got more irritated with my response and said”if you ever do anything like that again you'll never be renting from U haul again!”. Your manager at the Queensbury location needs a little work on anger management! Next time he might not be so lucky when he speaks to an ex marine vet like he did to me! I left because I didn't want to escalate the situation. I hope this letter initiates some type of intervention on the corporate end!

Stephen K. 
Rating:
4.0

The floors, under seats and behind seats need to be checked for garbage as I found some from previous user/s. A mask and gum package.

Michele G. 
Rating:
5.0

Customer did not leave a comment.

Alan W. 
Rating:
5.0

Super friendly!

ALAN W. 
Rating:
4.0

Customer did not leave a comment.

Jeremy T. 
Rating:
5.0

Nothing at all. Everything went very smoothly and the associates were very friendly and professional😊

Nyssa S. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYJ Q. 
Rating:
3.0

Understaffed

Peter R. 
Rating:
4.0

Maybe one or 2 more employees. Staff members in this location are professional and work fast and on point 😊. Thank you.

Michael R. 
Rating:
5.0

I have been renting from Uhaul for over 30 years from NJ, NY and CT. I've been renting from this location for 20 years. I have always appreciated the professional manner in which your employees conduct themselves. They are extremely helpful and take the time to make sure that my family are taken care of in our moving needs. I will be using this location again because of the employees and the rental equipment and services they provide. Thanks for making a stressful situation easier knowing that when you enter this location the employees will do their best to help you.

Martin B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMK C. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

MYLESSA O. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Smooth transaction. Staff on site was friendly and helpful.

RYAN CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

Bill D. 
Rating:
5.0

Personal was amazing,(didn't get her name wish I did) easy drop off , vehicle was clean and great gas mileage

Edward P. 
Rating:
3.0

Customer did not leave a comment.

Stephanie R. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Can't think of a thing.. 1st time renting a trailer and it went well..

THOMASANTHONY B. 
Rating:
1.0

I was not aware of "after hours fee". The employee was there when I arrived, they were not closed. I would have just kept it overnight. No idea how my total is over $100 for a van for 4 hrs. Will not be renting again.

GARYD F. 
Rating:
5.0

Staff was more than helpful, and made my rental experience effortless. Thanks guys.

BORISALEXANDER L. 
Rating:
5.0

Customer did not leave a comment.

Ricky W. 
Rating:
5.0

Awesome customer service . 24/7 self drop off excellent experience .

MARKJOSEPH P. 
Rating:
5.0

The people who worked with me could not have been more helpful, friendly, and professional. They represent your company very well.

sue R. 
Rating:
5.0

Customer did not leave a comment.

Ron Q. 
Rating:
3.0

Customer did not leave a comment.

John S.  |  First Impressions 
Rating:
1.0

Uhaul did not close out my account after an inspection on February 26th. Uhaul proceeded to charge card on file. I made a phone call to management who acknowledged the mistake and promised refund to card within five business days. Amex dud not refund and charged again for April directly to Amex. I called Norm who said he would take it up with Albany and return call. No call. I have contacted moving made easy which will provide evidence of February 25th move out. American Express will deal with this ultimately. Never again uhaul.

christine f.  |  Overall Experience 
Rating:
5.0

Great crew in this location.

joe o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia S.  |  First Impressions 
Rating:
5.0

Very helpful attendant. It was a rough move from out of state and he was very kind and friendly.

LAURIE A.  |  First Impressions 
Rating:
5.0

Glen was wonderful to deal with. Very professional and helpful during the time I needed to rent a truck and a storage unit. Thank you Glen.

barbara g.  |  Overall Experience 
Rating:
5.0

This facilty and Mr. Norman Rivers are superb!!! Norman assisted me when my mom passed 4-years ago. The unit was safe, clean and heated. The staff were pleasant every time I was at the facility: professional, timely, considerate, and knowledgeable. Norman, again, promptlly assisted me when I arrived yesterday to complete unload ing the unit and rented a UHAUL for the goods to come to Buffalo. Thank you for a fine experience in the storage unit 331 and in renting trucks from the facility.

Kim T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert s.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

larry w.  |  Overall Experience 
Rating:
5.0

This is a very nice U-Haul facility with excellent staff!

Katherine B.  |  Overall Experience 
Rating:
5.0

I rented a climate controlled unit expecting just that. However, a sign inside the building says the temperature will not go below 45F. There is no air conditioning and the thermometer next to the sign was reading 85F. Clearly climate controlled means not freezing but no concern about heat and humidity

janel m.  |  Online Move In 
Rating:
5.0

U-Haul is always a good company to work with, and this location is particularly nice. Thank you to the wonderful staff and excellent management!

Katherine B.  |  First Impressions 
Rating:
4.0

I could have used more lighting, it was difficult to see in unit

Bonnie S.  |  Overall Experience 
Rating:
5.0

Having a sticky situation on my hands the staff at Uhaul was amazing to work with and so very helpful , thank you very much

Jamie K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason P.  |  Overall Experience 
Rating:
5.0

The staff was fantastic!

Kristy E.  |  First Impressions 
Rating:
5.0

Moving is painfully daunting! The guys at U-Haul Queensbury go above and beyond to make it go as smooth as possible! The suggestions to do things easier and more economical was appreciated too!!

KellyAnn A.  |  First Impressions 
Rating:
4.0

The securing of a site for my needs was smooth and the unit was just right for my needs

Michael P.  |  Overall Experience 
Rating:
5.0

The gentleman that I would with was absolutely awesome!!!!!

Christopher P.  |  First Impressions 
Rating:
5.0

Great people, great friendly service,,very clean and secure. I highly recommend.

jessica a.  |  Overall Experience 
Rating:
5.0

This facility is fast, courteous, and professional in every aspect of their work. They made my moving experience a breeze, for sure the easiest part of my move! Felt valued as a person/customer.

suzette S.  |  First Impressions 
Rating:
5.0

great place , secure and good service

Aaron E.  |  Overall Experience 
Rating:
3.0

Are there cheaper units than $94 a month?

chris m.  |  First Impressions 
Rating:
4.0

The manager was very helpful to us over the 5 years that we had the storage unit for my mother.

Jean D.  |  Overall Experience 
Rating:
4.0

I got a brand new truck with 200 miles on it. The car dolly worked great when strapped down correctly. I even got a free month of storage for traveling one way. Low speeds are the key to towing a car.

Aaron E.  |  First Impressions 
Rating:
5.0

U-haul was great as usual, and the staff was excellent at this location. Thanks!

Katherine B.  |  Overall Experience 
Rating:
5.0

Great Place Great People Manager and his staff are always willing to help Clean, Safe and easy access I will be back This should be a model U-Haul dealer

WALTER W.  |  Overall Experience 
Rating:
5.0

The facility is conveniently located and excellently maintained

Vincent P.  |  Overall Experience 
Rating:
4.0

Staff was exceptionally helpful and proficient. Go Red Sox!

Franklin M.  |  Overall Experience 
Rating:
3.0

The staff told our moving helper that our box had arrived-it hadn't; he made an unnecessary 1 hour trip

Gregory S.  |  Overall Experience 
Rating:
5.0

This storage units is more than I ever wanted or thought a storage unit could be. The cleanliness, service, smiling faces, kind communications made me feel welcomed, cared for, my things were safe.

suzette s.  |  Overall Experience 
Rating:
5.0

Very sufficient and awesome customer service

Tayanna M.  |  Overall Experience 
Rating:
5.0

really happy with Queensbury, NY location and services... No so with Fort Walton Beach, people were not helpful and provided wrong information... their attitude were poor at best.

Raul G.  |  Overall Experience 
Rating:
5.0

N/a

jason r.  |  Overall Experience 
Rating:
5.0

All of the staff went out of their way to help us.

james W.  |  Reservation 
No reviews have been submitted for this location.

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