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BRADLEY K | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Glenwood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The workers need more training about policies and procedures.
JOANNE W | First ImpressionsThe rules for struggling clients are unyielding regardless of any written proof of issue(s) that wasn’t even asked for to apply consideration. In these times I hope that situation changes. All or nothing or get out is harsh.
DIANA D | Overall ExperienceEddie was fantastic. He was very patient and thorough and welcoming. Very professional experience. I highly commend him.
mark t | First ImpressionsLoved storing my stuff here. Staff is amazing and security was monitored well. Communication was upfront, clear, and convenient as well.
Jeannette L | Overall ExperienceLet me say this. This U-box was transported from Flint, Michigan to Glenwood Illinois. I had to get into the box a few weeks upon my arrival and ALL my items were intact no shifting. But I need to have my U-box sent from the Glenwood location to my new home and if it had not been for me leaning on the door because everything is that Ubox had shifted forward. This means the transporter had NO regard to the items she was delivering to my home. I am still looking to see if my priceless China and other glass items are not damage. Other then that. U-Haul Glenwood service were very professional.
Doreen ANothing everyone was very helpful and most of all professional.
MARK BWhat a great group of people.
ALAN GCheckout was swift and efficient. Staff was friendly and professional. Bravo!
MARGARET E | Overall ExperienceStaff member was very polite and helpful. Thank you
MARGARET I | Overall ExperienceCustomer Service was outstanding Martell B was very helpful and explained everything very well. Checking in was very easy as well as Checking out. Eddie was very helpful and very professional he also, explained everything very well. My overall experience was Excellent at this location 103 W Holbrook Rd Glenwood, IL 60425. The location was very clean and organized.
SHARON TEveryone is friendly and helpful I can’t really think of anything that needs improvement 😊👍🏽
LA VThe staff nice and attentive
kenneth e | Overall ExperienceMy only complaint I really have is the restrooms were dirty and there was no running water to wash your hands in the bathroom which means everybody coming out of there went to the bathroom and continued on and touching things with dirty hands, because there was no soap and water to use. Other than that this location service my needs, and I felt very safe there when I needed to go to check on my things in storage
Christine B | Overall ExperienceExcellent
ALBERT P | First ImpressionsKudos to good customer service !!
Rosetta W | First Impressionsthe employees were super friendly and knowledgeable.
TERRANCE CEveryone that I came in contact with was very professional and kind I was in this storage for a little over 2 years or more I’ve Believe and never had a problem thank you
Bertha J | Overall ExperienceNothing
WILLIAM CGood Deal, great service...
BOB BAll good
Julio DLaconia in the Best! She goes above and beyond.
LATOYA T | Overall ExperienceThe equipment and the customer service team was great!
BERNARD BI love it the experience was quick and easy
ALLISON W | Online Move InPod arrived two days late but that was no biggy. Wish on the app was a way to follow/or get an idea of exactly when will arrive. I would definitely tell others to use U Haul.
Kevin AThe best costumer service!
ISAAC RGood service, would recommend to friends
Tim VThis experience was adequate but not great, but there are bigger issues with the company vs the location. I'm not supportive of the policy of having to call someone on the spot in order to receive your rental. The sizes listed on the trailers are misleading to the actual usable sizes. At personnel had miscommunication and experienced technical issues, all which worked to significantly delay my rental window. The staff were knowledgeable and worked to solve the problems, but this was not a pleasant experience.
DONALD GIf you give a free storage rental with the rental of a truck , you should be able to select the date that you need not a date that is not useful to the customer, I reserved my truck 3 weeks before it was needed & giving the free month of storage from your initial reservation date doesn’t make sense, you need the storage when you unload your truck once you get to your destination, when I arrived at the Glenwood IL location, I did not have a storage unit available & had to be inconvenienced by going to another location to unload a their storage unit, when I had manpower ready to unload at the Glenwood location, spending more gas & time to do so common sense should be applied U-haul should be the experts, BUT I GUESS THAT I WAS WRONG VERY UN-SATISFIED WITH THE END OF MY 1,000 MILE JOURNEY!
Dennis MEach staff member I encountered was friendly, professional and very helpful with clear information and instructions. Martell, LaDonna and Janiece*(I think I'm messing up her name) were very helpful in arranging my reservations, storage unit and return of vehicle. The entire process was stressless and seamless because of those 3!!
KIMBERLY P | First ImpressionsNa
ROSE J | Overall ExperienceThank you providing a great space for me, it was safe for my military gear while on a 9-month deployment!
LIZA M | Overall ExperienceThe trailer clearly had not been cleaned but, it did not impact my rental. I expect it largely has to do with the winter weather.
JON BI had to go get the Uhaul inspect it myself. I might have well been working for the company I didn't even know how to open the truck I found myself going back and forth and I had surgery not long ago. I asked for help. So sad not to no avail I was so disappointed and upset with Uhaul at this location
IRMA T | Overall ExperienceInform customers using cash to return equipment at an actual U-Haul facility. Where I was told to go was a repair shop that didn't refund cash deposits but no one told me. Had to go to two different places to return equipment.
NIKOLAS BIf you are just picking up and want to do it on your own that would be fine but if you require assistance then not to good
Michaela CEverything was perfect, your company was very informative about drop off and pick up information.
becky tThe entire process was quick and easy and every employee I had to deal with starting with a phone call and ending with returning the vehicle we're over and beyond accommodating, professional and walked me through and he questioned that I had. What a wonderful staff at this location
RENE PEveryone I spoke to was very polite and helpful.
Kerry CEddy was particularly helpful with this rental. This was the first time I towed a trailer with this vehicle. He helped attach the trailer and got me on my way very quicky. Kudos to Eddy!
ROBERT GThe person that helped us was extremely helpful and knowledgeable
Raphael WI am very pleased with the overall experience
Rachell W | Overall ExperienceLeft because too expensive
Victoria G | Overall ExperienceStaff was excellent
BRIAN BKeep the nice service people there that are in place
RYAN CThe lady that was in charge when come in to the office very unprofessional,
JOSEPH Di have recommended this facility/location...it is close..available at decent times and very tidy. Good Job to the staff
Scott BExcellent customer service
SYLVIA KGOOD CUSTOMER SERVICE PRESENTATION
ALFREDA MQue cuando se está llenando el formulario de recibido se pueda tomar las fotos y poderlas enviar pues las millas y el nivel de conbuztibles no concedian con lo registrado pues tuve problemas con eso a pesar que yo tome fotos Para Evidencia
VICTOR AAlways an easy rental whether a vehicle or a unit! Very well organized and the team ensures you understand all you need to know.
Leslie H | Online Move InOld white guy was rude and a racist
JAMEL MExcellent care
TAMMY FThe vehicles at this location are your standard really nice UHaul vehicles. What makes this location stand out is the employee group. These people are outstanding. Everyone went out of there way to be nice and super helpful. Everyone had a smile, was helpful and very understanding for someone like me who is not fully up to using your phone to rent a vehicle. A really top notch group of people and U Haul should be very proud of these fine people.
JAMES HGreat service
RONALD AFocus on 1 customer at a a time
BENNIE PVery rude people Can was not clean Offered no assistance to help find van in the rain Was assured that I could drop off at any location and later was they attempted to charge me $750 for wrong drop off Also told the lady I was using for 24 hours and was charged an additional day after 12 hours Will never use U-Haul again!
CHRISTOPHER GSpecial interest husband upset we didn’t get the New Mexico truck with the Alien on it (I was fine with Pennsylvania)
Chloe MAll went well....thanks!
CHARLES PI reserved my 15' box truck the day before. Upon pick up 3/1/25 at 8:52am I was told the return time is 5pm along with other details. I corrected the Uhaul agent, telling him I reserved it for 8am to 8pm. Around 6pm I noticed a missed call on my phone from Uhaul. Asking where the truck is as my retuen time is5pm. After a bit of back and forth I was told it could not be changed and I got charged an additional $42. This is on Uhaul to remedy overcharging my card without my approval. Contact me at 708-351-2908.
Derek FFast
GREGORY ATrailer was dirty and rusty I had to apply wd40 Lobercant to get the rear gate open. My job? I also returned the trailer early but did not receive a lower price.
DMITRII LEasy experience, will use again
ALISA C | Overall ExperienceKevin was awesome! Very nice young man, very personable, 5 star!
TRACY JExcellent Customer Service! Thank you
DIANE JI nearly waited longer than I rented the vehicle for a receipt. I was constantly passed on to someone else. It took more than 30 minutes to get someone to print out my receipt. The lady that was waiting on me grabbed her purse and told me someone else would help me as she walked out the door. She also stated that my vehicle was checked in. When I did finally get help, I was told that she moved the vehicle and never checked it in. I thought customer service was important.
DEBRA WThe process was easy. This site has so much equipment, you're certain to find what you need. Plus, they have a wide selection of moving accessories.
ALVIN GAs soon as I arrived, the staff already knew I was coming in to rent the truck. It was easy and fast. I was out of there within 10 minutes.
LIZBETH LGreat experience and the Helpers from Johnsons were excellent, thank you.
GERALD BFantastic helpful and courteous staff
Bradford L | First ImpressionsThe staff at this location were very professional, courteous and helpful. This could not have been a more positive experience.
BRADFORD LThe CSR was very personable.
SHOWANDA DNot sure what you could do to improve but my experience that day was great.
KEITH TThe employees was so helpful with everything. They went above and beyond.
SHEREE SWell I would go to storage during early hours & every time I would have to go in office to get someone to unlock the glass doors which was an inconvenience. If you close out your storage the same day as your payment is do you are still charged.
kimberly b | Overall ExperienceVery clean & safe
DENNIS D | Overall ExperienceThe lady at the front desk was so helpful.
Kim E | Online Move InI told these office staff workers NUMEROUS times that we needed to abandon the unit as it was for my Mother that was dying and we were out of the country for the next 6 months. 5 months later they gave a ridiculous excuse saying that even though I did tell them that months ago they would have needed to hear it from my husband who was sitting right next to me each time they were told that. They never mentioned that we needed to sign an abandonment letter until nearly 6 months later and after $900 if additional fees were assessed. The manager is utterly ridiculous
Melvin C | Overall ExperienceEverything was considered when designing the space and protocol; safety, security and convenience.
Lawrence K | First ImpressionsStaff was great
BYRON T | Overall ExperienceStaff were rude.
Kenyatta W | Overall ExperienceNo complaints
Melanie H | Overall ExperienceVernita Carter is the Best and her staff was very helpful and knowledgeable of the product and service that they provided.
Aliene K | Overall ExperienceIt shouldn't take a long to get a person checked in. Ms V Carter was very knowledgeable , Shannon, and David did an excellent job with customer service. The new hires need more training and that's only expected.
Demetrice M | First ImpressionsThe staff was professional and knowledgeable.
kyla j | Overall ExperienceThe Whole staff is Wonderful and At this Point they Know me... From renting Trucks to renting storage, Always Kind and Helpful
Kate C | Overall ExperienceThis place is so well run and I felt like my stuff was safe. It was so convenient using this place. The management and crew were great all around. It was real shame someone damaged their door. I hope Uhaul fixes it for them.
ABRAHAM M | Overall ExperienceVernita was very kind and helpful!
Trakela A | Overall ExperienceWhen I came in to ask questions, the man at the desk just stared at me after I greeted him…. But when his manager helped me, he was looking at the screen at my information. He didn’t want to help, but was all in my personal business. Strange people.
Ashley B | Online Move InGreat Customer Service
Kevin T | Overall ExperienceI would have given 5 🌟 but you don't prorate I think it's unfair to charge people for a whole month even if they keep there stuff in storage for one week out of the month I understand the first month rent
ANTHONY R | Overall ExperienceVery satisfied
Elaine C | Overall ExperienceExelente personal y las instalación bien seguras e iluminadas
ALVARO F | Overall ExperienceThe restrooms are absolutely deplorable! They are absolutely not clean! As far as the floor in the storage area, toward the end of my rental time, I noticed a change where the cleaning staff was not cleaning thoroughly and regularly. I would come daily and find the same papers and objects and garbage outside in the hallway of the inside storage unit. Still further, one occasion prior to when Miss Carter took over, there were people living inside their storage unit full: cooking, eating, toilet, etc., and running the electric off of the socket and the wall, that all patrons were paying for. Miss Carter herself was extremely helpful. Yes, I probably would recommend the facility for people who need storage, but I would also advise them about the cleanliness, and the fact that in the area of the restrooms, you really do not feel safe. Sometimes there were also some homeless people in that area, and I did not know how they got in because this facility is secure and carded.
ernest t | Overall ExperienceI had a wonderful experience using U-Haul storage unit. I felt safe every time I went and the staff was always pleasant. Will definitely recommend it and use it again if I have to in the future.
lilla s | Overall ExperienceNo comment
Gavion S | First ImpressionsWasn’t allowed to set up a payment plans, I’ve lost all of my belongings. I know you all don’t care, but a lot of personal items that can’t be replaced.overall a horrible experience
ZACHARIAS J | Overall ExperienceThe overall experience for the past three years has been amazing I’ve forgotten to lock my unit a few times and received calls each and every time making me aware of the situation to the point of being asked did I need my unit secured by Uhaul until I was able to come I was 26 miles away from my unit and I still choose Glenwood due to the quality of service received from the moment I first walked in thanks a million for the beyond expectation services that was provided
Lagwaudia J | Overall ExperienceGreat employees at U-Haul
RANDY B | First ImpressionsA little frustrated because I asked an employee what I needed to do to move out. She said nothing so I paid the month in full. I was changed for the month and only stayed less than 10 days in the unit for the month.
Shermaine B | Overall ExperienceThe entire team members that i interacted and transacted my time with the storage system were knowledgeable, professional, informative and provided exceptional service from start to end. Ms. Storage manager called me regarding my lock not being properly secured one day after my visit. Impressive stuff there, id say. Mr. Thomas at the end of my business, professional and trsponsive to verify unit empty and issued move out receipt with .30 minutes of my call. And the other team members cant remember all names but great. One thing one mis step. I purchased glass holder but insert was not provided. Had to make second trip to obtain
Lisa C | Overall ExperienceThe unit was clean and ready. I was given a free lock and there were carts ready for use. It was veer easy to pull into the bays and unload my truck even though I did most of the unloading of the truck and loading into the storage unit alone. I love the cargo vans, they make it much easier!
Joseph S | Online Move InVery helpful,, understanding and friendly
Wilma M | First ImpressionsWoman on duty very helpful and informative! Super easy rental!!
PETER W | First ImpressionsVery Convenient
Graison P | Overall ExperienceWe had an indoor space that was great.
Todd P | Overall ExperienceMrs. Carter is AWESOME
marvin h | First ImpressionsDidn’t have any problems with the facility was able to get in and out when I wanted too…
kenneth g | Overall ExperienceMy belongings got wet and damaged. I had to throw some stuff away
Cerita C | Overall ExperiencePlease clean bathrooms, if it shouldn't be used take out of commission
Christel A | Overall ExperienceIt should be more convenient for older people, closer storages.
Delores T | First ImpressionsPoor coustmer service
Joshua S | Overall ExperienceMrs. Vernita is a very good manager and is always willing to assist in any way. I would rate her a 12 out of 10 for managers
CLARENCE S | Overall ExperienceMy only issue is the fact that you can call Uhaul customer service from the security keypads but you are not able to select an option on the keypad to get to someone.
Troy F | First ImpressionsStaff is very friendly and helpful
LINDA S | First ImpressionsThis was my first time using a storage facility and I was pleasantly surprised at how efficient the setup and systems were
Tiwana R | Overall ExperienceVernita took care of me very professional, very polite, very thorough. Very nice.
robert l | First ImpressionsThe manager and team do an excellent job.
Ida T | Overall ExperienceGood security system
DANIEL S | Overall ExperienceThank you
Christel A | Online Move InAll Staff That I dealt with Were Great, Except The Last Lady Who Had Zero Personality and Was Quite Rude at the Very End when I Moved Out after a Very Long and Physically Difficult Move...Her Name is Vernita
KATHRYN C | Overall ExperienceI wish we had a light and it’s so hard to get the lock on and off please help
TABITHA W | First ImpressionsOverall staffs assistance excellent!
adeboba p | First ImpressionsGreat place friendly people an very clean
terrance r | First ImpressionsThe inside storage unit so far into the unit with lots of turns it was not a pleasant experience. For the sake of time and easy of my move after an 8 hr drive. I ended up purchasing an outside you. I was told no more inside units closer to the door was a Available. Had I known this from the beginning I would have not canceled my reservation with public storage
EBONIE C | First ImpressionsEverything and everyone was great!
MELANIE P | Overall ExperiencePerfect move Thanks uhaul
Melanie H | Online Move InEver In need again will surely rent.
kelvin e | Overall ExperienceI simply let go of the unit because of financial hardship
Erik M | Overall ExperienceThank you all!
MALIK H | Overall ExperienceI had my balance go past due twice. Once was 3 weeks late, one was a few days late. The first time I went overdue, I received no warning, no email, no phone call, no letter, no information that my payment wasn't received. It wasn't until my emergency contact got a paper letter, less than one week away from the threatened lockdown date. This is insane. The second time, same thing. No call, no notice whatsoever that my NEW payment card didn't go through. My unit was locked within 5 days of being late. I won't be working with uhaul again on this.
JARON N | Overall ExperienceI had all type of bugs inside my boxes when I picked up my belongings
THERESA B | Overall ExperienceFirst time using storage for excess stuff while we had out house up for sale. Was pleasantly surprised by the experience. Ease of everything was great. Would pick uhaul again.
FRANCINE N | Overall ExperienceThe side door was never locked. You could just walk up to it and you could walk right into the storage building. That dismayed me since I wanted a secure location where no one could get in without having a unit there. The reason I left is because your prices went up twice in one year.
Andrea Z | Overall ExperienceGreat service. Well ran business
Aron M | Overall ExperienceMy storage needs were good. Customer Service was horrible and the the rep didn't bother to seek assistance for almost an hour with me standing and waiting simply for a receipt.
Aveece W | Overall ExperienceWas very good thanks
Eusebio H | Overall ExperienceThanks
RAMONA W | Overall ExperienceOnly one employee wasn’t nice. Everyone else were very nice.
MARILYN R | First ImpressionsNeed to lower the price or the storage for people that refer
jayden H | First ImpressionsDefinitely will use again!! It was very easy to unload and load with the tools they provided.
kizzie e | Overall ExperienceThe store Manager was amazing
Shawn S | Overall ExperienceThe only reason why I selected “no” about the clear communication regarding access to my unit, was that I completed everything online and I just wasn’t clear about the “arm and disarm” unit first and I set the alarm off the first time I tried to get into the unit. I then went over to the rental office and they were very helpful!
Kimberly F | Online Move InFront desk very helpful
Susan S | First ImpressionsThe staff at the uhaul in Glenwood are great!
JESSICA B | First ImpressionsEmployees there were very helpful and knowledgeable about the facility.
DIANE L | First ImpressionsTrailer lock did not fit, and the storage unit is set where HEAVY WATER SETTLES, therefore due to rain much of the front part of trailer was wet and some items were not able to be placed on surface but rather had to be elevated with no compensation in cost. Will be removing items before 30 days is up and will not use or recommend this facility.
Jason B | Online Move InN/A
Dawn C | Overall ExperienceI came to remove some items from my unit while there i received a phone call saying my unit was left unlocked noticed a few boxes missing small that contained pictures medical supplies and hygiene clothing and pictures i told them they said to make a police report all they had to do is check their camera some one there did it
Terence W | Overall ExperienceRepresentative of customer service friendly and knowledgeable of the product and service offer.
Aliene K | First ImpressionsYour closing staff need to be re tool in customer service. No one should lie to a customer simply because they want to go home
emmanuel t | Online Move InI was given the runaround on where to drop my truck at all and where to take my things to storage at. I went to one location they directed me to another. I went to that location to store my things and drop off the truck. They told me that they would be charging me double my travel fee that I charge for a one-way trip to work to where I am. I am now at this very moment going back to the first location because they told me I could not bring that truck there or they would charge me. I only am I headed to the first place. I am now been given a text message that says to take it back where I just came from so the service was Horrible.
Jamikkia W | Online Move InVernita, whom I am assuming is the manager at the Glenwood location, is very rude and gives bad customer service. I did not know I needed a major credit card to reserve vans and pickup trucks. And when asked how much the 10’ truck was she said $19.95 plus over-mileage and failed to tell me that the deposit was $100 dollars. My purpose for getting a van to move stuff was so I didn’t run out gas on my car but the equivalent of the gas was about the same as the truck/van. and she spoke at the sound of a whisper she talked SO quietly.
Nautica C | Online Move InThank you! I am satisfied with the faculty.
SHAQUITA P | Overall ExperienceGreat experience. I have seen plenty of U-Haul storage facilities and this one is well managed. Always a good experience there renting equipment and with storage.
Cianna A | Overall ExperienceI want To thank you all for the friendly, efficient service every time I came into the store. I would definitely continue to refer my friends, family to this store. Thanks,
alesia l | Overall ExperienceThe Manager was so very nice and helpful.
Monica L | First ImpressionsThe GLENWOOD location went fairly well, the Patk Forest location was a NIGHTMARE. The charges were confusing though.
Christine B | Online Move In24hr access would be a plus
roschelle h | First ImpressionsI would have given an excellent rating but my storage unit was not cleaned before moving in. I cleaned the unit myself before moving in. Other than that, the service was great and the staff was friendly.
Cheryl S | Overall ExperienceThe only problem I had was that it took me three months to find a controlled climate unit in my surrounding areas. The one I finally got it 25 minutes away from where I live.
lilla s | First ImpressionsLove manager such a friendly spirit as well as staff
THERESA B | Overall ExperienceVery friendly Staff... I would choose U-Haul service again. Thank You.
Aliene K | Overall ExperienceI work late so if access was granted until 9p.m I could get things done quickly
JACQUELINE J | First ImpressionsI really enjoyed my time at the storage unit. It was always convenient and clean. The only downside was sometimes the electric doors didn’t work. But that was rare. But other than that customer service was great. Always helpful. I would definitely store more with them when needed.
Victoria T | Overall ExperienceI enjoyed working with the team. Very knowledgeable and helpful
THERESA B | First ImpressionsLove it
Maurion L | Overall ExperienceSome staff were helpful and friendly. What I do disagree with is the refund policy in place , whereas if one of your clients decides to terminate 8 days into the month they will not be refunded for the remaining 22 days allowing uhaul to double dip on storage fees. Bad practice should have read the fine print in more detail.
Catherine M | Overall ExperienceDuring the initial move-in I reserved 2 large units online and when I arrived there was only 1 available. I ended up having to rent two smaller units which costed me more money. The facility was clean and the staff were helpful. Other than the move-in day my visits were pleasant.
Rodney H | Overall ExperienceStore mgr isn’t friendly or informative at all.
Shirley B | Overall ExperienceEs muy conveniente el servicio! Me gusta la ubicación y los horarios! Únicamente el precio subió!
Lennin M | Overall ExperienceGood customer service and clean storage…
BRIAN M | First ImpressionsGreat brothers and sisters working there!! Any questions I asked they are more than qualified and know their work.. I'm a truck driver owner Operator with 25 years all over the USA lower 48 states, so I know and they more than proved to me.. Very clean facility and everything is stocked and in good working order!!! I also, wanted to say, I appreciate them for helping me and the chat/ phone customer service reps!! Very happy, great experience!! Keep it up guys and gals...
Robert B | Online Move InA few of the staff didn’t want to work or even help. But majority is the staff were nice. It depends on the day you go. There were Mice droppings in my unit so please don’t store food or unseal boxes(my items were sealed and I had no food). The price was very reasonable.
mahogany j | Overall ExperienceThe young man was very polite and helpful
Moneek T | First ImpressionsMy Reservations What is the worst ever I never experience nothing like that before and I need someone to call me back about it 708-296-0948
Katrina s | First ImpressionsNo comments
debra m | Overall ExperienceExcellent customer service
Derrick G | First ImpressionsVery smooth experience.
Renee S | First ImpressionsI Love this storage space in Glenwood , I like the fact I can park my car inside the storage. It’s clean and convenient. I would definitely recommend this storage place!
Deborah M | Overall ExperienceI loved my things being stored inside and the safe feeling of the secured space. Always clean. Would definately come back if ever I need storage again!
mary c | Overall ExperienceThe staff are very friendly and helpful Customer service friendly
Aliene K | First ImpressionsThey removed my original locked and replaced it with one I had no access too. They had me in the system under a incorrect name Janet Barnes. They couldn’t find my storage info or items until FEBRUARY and told me that month month along with the first 2 months would be free since they couldn’t find it December or January! I moved in DECEMBER 3rd!!!! Come to find out they charged me for February even added a late fee. I called and spoke with someone and he advised my card had to be set up on auto pay to remove late fee. Go figure. All in all horrible experience, and uhaul still got paid for February with my card on autopay. What a joke!!!
Janee B | First ImpressionsGreat service and very knowledgeable.
Willie D | First ImpressionsSo it's a sign that says one month storage free with trailer rental... so I'm like OK.. but then the clerk explains... it's free one way.. like if I go out of state and bring my stuff using one way then I'm able to get storage.. heck... I'm already here so that is terrible advertising... I should get one month for telling y'all to fix this misleading posting. Maybe that can be online.. but you get my point of hope. In addition, as I was legally parked in the disabled parking area... the clerk asked me to move my vehicle so he can back up a truck. Many uhaul vehicles were parked obstructing the disabled parking and when I told the clerk that was illegal and not proper... he told me that theb u haul vehicles that are parked in the disabled parking was OK. Hmmmmm Hoping some one will become familiar with state and local laws on disabled parking laws.
Zarrod B | First ImpressionsThe associates were very helpful and knowledgeable.
Sharon M | First ImpressionsCustodian very helpful
Darlene J | First ImpressionsVery helpful
Quentin J | First ImpressionsThe person that helped was rude and was not trying to honor my reservation. The unit I requested was not available as they stated it was broken.
Marie J | Overall ExperienceStaff are porofessional, polite, and customer driven.
ANTHONY J | First ImpressionsI had a little trouble getting into the storage unit but everything is fine
Eloise J | First ImpressionsEveryone we talked to on the phone or at the facility was great. Very helpful, and courteous.
carol v | Overall ExperienceFacility was very clean and staff was friendly and professional at all times. Highly Recommended.
Sharon T | Overall ExperienceNice,clen place and wonderful staff
Ajay S | First ImpressionsThe staff was very courteous and helpful to my storage needs, I had drove a long way and the staff was Professional and Nice to me and my husband. Thank you again for your Great Customer Service!
Deborah M | First ImpressionsThe website was not easy to access to pay my account in October 2021 on a Sunday after hours. November I paid for November, December they did not apply my payments correctly. The corporate office tried to call them on December 10 they failed to answer on a few attempts. This is unprofessional and these fees are excessive. I want my account reviewed and these horrible fees removed. Why did they change my due date? I couldn’t recommend them to anyone.
Cheryl L | First ImpressionsThe floor did had holes without being covered and I almost fell at the location in Glenwood IL by aisle 13, & 14. This should be attended to ASAP. Very hazardous.
Margaret C | First ImpressionsEmployees at the rental location were friendly and helpful
Ryan H | Online Move InEl sistema de seguridad que tienen y el tamaño es impresionante, y 4 portones para descargar! En mucho más de lo que buscaba! Estoy satisfecho
Lennin M | First ImpressionsIt’s not the date I’d requested I wanted 11/29 and it says 11/22 and called customer service and they’d stated that someone will call me back and change the date and didn’t get a call. I reserved it online
Jimmy B | Online Move InI had a very good experience and will and has told. Family friends. about this U-HAUL storage. Facility
PATRICIA C | Overall ExperienceI rate my overall experience with the service I received on all my visits as excellent. However, my unit sometimes leaks creating a damp and musty environment within the unit
Eleanor B | Overall ExperienceFriendly staff & VERY clean facilities
John F | Overall ExperienceUnfortunately, a staff member failed to give me my correct change until I requested a receipt. At which time he then provided the correct change which was $5.00 and not $0.05.
Oliver W | Overall ExperienceDisappointed that once I got to the facility I was told that I couldn't use the discount of first month free because they were at 97% capacity and they location wouldn't do it, but I could try using it at another location. There were also no key cards available for me receive to access building and deactivate/ activate alert for my unit, only pin code.
Michael M | First ImpressionsI found roaches crawling in my storage unit.
priscilla w | Overall ExperienceIn the end, the manager took over and made everything right!!
VANESSA M | Overall ExperienceThe wash room sink needs cleaning Or redone.It looks bad to the point you don't want to use it.
Pirsia A | Overall Experiencevery fast and friendly staff
Melissa C | Overall ExperienceI have had nothing but a great experience at your location. Can't say the same about another! Your personnel go above and beyond to make sure all customers are treated well. I have 4UBox and now a unit. Definitely recommend.
Tera W | First ImpressionsThis is one of the worst experiences I have ever had. I had a schedule pick up for 2 o’clock for a moving truck. I also wanted to establish a lease for a storage unit. What should have been a simple transaction was delayed by unprofessional and at times, in competent staff. When I first arrived, there were two patrons in front of me. When it was my turn, the 3 associates were talking and joking among themselves loudly. I had to redirect the gentleman who was cashing me out several times. They continued to be okay around and continue to use vulgar language. When the associate finally completed my order, I was shown to my unit. The associate instructed me to use the key card to access my unit. When I swiped my card, the associates name appeared on the screen. I informed the associate and he said he would fix it. We go back to the front desk and associate says he is working on it. He hands me the key card and we try again; access still denied and the associates name was still showing. At this point it is after 3 o’clock. My son was growing anxious so I left to get him something to eat. When I came back associates states issue was resolved. When I attempted to access key pad, a name “Sherise” appeared. I informed the associate that was not my name. At this point I was really upset and needed to leave to start moving. This whole experience delayed my move and was an extreme inconvenience! Lastly I never received a contract for my storage unit. I also was never informed of the hours and made a blank trip because I was denied access to my unit. Overall, one of the worst experiences ever!!!
SELECE D | First ImpressionsJust a couple of concerns it’s really difficult to lock your storage unit at a certain time at night That is knowing how to set the alarm correctly, unfortunately when we came back to unload our storage unit after 10 PM at night and we were locked out . The whole process is very confusing. And also another concern this doesn’t have anything to do with the storage but the lady that I spoke with on customer service just told us we needed one storage unit and that would’ve not been enough room for us but thankfully the staff had an extra one on hand that we could rent. I probably won’t do business with U-Haul overall because our moving experience was very stressful and the customer service was not too good there was a couple of representatives that were very unkind that I spoke to on the phone I’m definitely going to do business with another moving company. I will say the local staff at the storage unit they were very kind and helpful.
Michael C | Overall ExperienceThey took my lock off of my unit and made me pay for it... Every time I come pay my bill they always taxing me. I can never get in contact with corporate and I don't understand why they took the whole latch and lock off of my unit and charged me for it like they was stealing out of my unit.... I feel used and messed over every time I go to my storage unit
sarita p | First ImpressionsEverything from the beginning to the end was perfect. The facility was clean and well maintained. The staff was courteous and professional at all times. Very helpful and knowledgeable when I asked questions. Overall if I had to use Uhal again I wouldn’t hesitate. Thank you so much for making my first experience the best!!!
winona r | Overall ExperienceThis is the best indoor storage unit I have ever used.
Alan G | Overall ExperienceStaff was helpful. I stopped in one day they told em they had no storage units. Went on line with my granddaughter and was able to reserve a unit. So I wonder if the person behind the counter knew anything on storage units that were available.
Marge S | First ImpressionsSarah was so amazing
ERICA E | First ImpressionsI would recommend this storage to anyone that need it,its more spacious/storage,much bigger than any other place i been,its unique,i love the access of the place,its like no other storage.The employees are so professional.
Lakeesha P | First ImpressionsThe reason I answered question #1 no is because this facility has a significant security issue that can be corrected quickly, easily, and at no cost to you. The overhead doors of the indoor loading bay are activated by motion detectors, when a vehicle approaches the overhead door it opens automatically which causes two problems. First, it allows customers into the facility without checking in by swiping their card. When they go to their lockers and open the alarms sound. This happens frequently. Secondly, and far more importantly, the automatic overhead door openers allows non-customers to enter the facility which poses a profound security issue. By simply turning off, or removing, the automatic door opener sensors it will require customers to check in with their swipe card to gain access to the facility and prevent non-customers' access. This is a HUGE opportunity to improve safety and security at your facility for the benefit of both your customers and for U-Haul.
Maureen G | Overall ExperienceI utilized the free month of storage after renting a UHaul truck. It provided me time to organize my new place and throw away items before bringing additional items into the space. Knowing I only had one month forced me to focus on the task.
PATRICE E | Overall ExperienceKeep up the professional teamwork! The Team was both respectful and knowledgeable.
ozzietta b | First ImpressionsShe was very very helpful
Rickey C | First Impressionsservice delays because of computer delas
Charlene P | First ImpressionsI didn't vet my free lock upon. Signing for my unit. I reserve ed a 10×10 unit , it wasn't available when I came to check in. Instead I had to purchase two 5×10 units at a higher rate than I had expected. An you do something about those concerns? Thank you, Joseph Allen
Joseph A | First ImpressionsSo far so good. Everyone working at this location has been very helpful and made this move/continuous move very easy. My dad might even get a storage unit here now. Keep up the good work :)
Meghan D | Online Move Ingreat service
Earl L | First ImpressionsThe facility was great and I’m very pleased with how things went while my items were stored. I was frustrated with the process I experienced AFTER I cleared my things out. Hold times on the phone were ridiculously long and I received a past due notice despite having closed out my account online as Uhaul offers and after receiving a confirmation email from Uhaul of my having done so.
David J | Overall ExperienceVerneice, I’m not sure how to spell her name. She was so polite, patient and professional, I love how she explained everything and made sure I was comfortable with my rental.
ANGELA R | First ImpressionsNo small selection here. They have what you need..
Alan G | First ImpressionsI never received confirmation of my request to move out until I received this survey. I am wondering if I'm being charged for this unit. I upgraded to a larger unit May 27th closing this one out.
Leslie C | Overall ExperienceThe original reservation we made was deleted. No-one told us you needed to pick up the keys in 48 hours or it would be deleted when we made the reservation on-line. Then the very nice young man who helped us was working his first day at that store and could not find the reservation. Then we were forced to redo the entire reservation, and we were given a location at the back of the facility which is too far for us due to my being disabled, I asked for a unit at the front where we were able to find units which were empty and had no locks. The young man had no idea how to find and switch to those units. We came back and a different person told us the front section where we identified the open units was not officially opened yet, and he had no way to put us on a wait list for those units. He could not tell me when this section would open and I needed to call back every day until it did. Wow, This is inefficient and not customer focused. I called today to see if the section is open. The answering service says they will leave a message with the facility staff.
VICTORIA D | First ImpressionsCustomer service at this facility is EXCELLENT!!!!!!! Current customer, Alesia Lyles
alesia l | First ImpressionsMy experience was very good as far as the unit goes. But I was very dissatisfied that I paid the fee at the end of May thinking I may still need the unit a few weeks in to June (which I didn't need it since I secured an apartment) so I felt I should receive a credit because I did not have to use the unit for June. I moved my things out of the unit on May 31. No problem with the unit (it was great, thank you) but the practice of not refunding is not good. I'm a senior and did not have money to just give it away like that. I spoke to the manager who said there would be no refunds. Maybe you could help.
Anita J | Overall ExperienceThough I’m a repeat customer this location is a first time I’ve used it
Deirdre A | Online Move InThere whole staff is so nice and polite.
Ken G | First ImpressionsStaff friendly and helpful but you need more! Line developed because only one staff person.
Leslie C | First ImpressionsAfter visiting the landing store, Jessica who was very helpful and knew what I needed was not at her store she referred me to the Glenwood store. Ernie at the Glenwood store was very helpful.
SOFIA R | Overall ExperienceWhen I got to the store to claim my reserved unit, each guest took a half hour to complete their order with the cashier, we were there over an hour just trying to claim our reserved 10x20x10 storage unit. Another person was there, waiting because the employees misplaced his keys! He was there linger than we were waiting for them to find them. Instead of getting 1 10x20x10 they told us after we checked in that we would be receiving two 10x10 units. We were expecting 1 10x20x10 like my reservation states. We needed the longer space because we are moving and needed a temporary place to keep large furniture and boxes that would have fit better in a single unit than two completely different, side-by-side units. Overall we were disappointed in our experience but the employees were kind.
Amanda W | First ImpressionsCustomer service via telephone and at the store was excellent and thorough.
diondrea t | First ImpressionsThe only issue I have is this location needs more workers their only working with a 2 man crew. They definitely need more associates working for them.
meghan h | First ImpressionsLowered rating because I was assigned two units (1035 & 1041) that were being used by u-haul with no notification in the system. This caused great frustration, as I was using hired movers.
bessie l | First ImpressionsVery impressive the Mr. Craig Wilson team was more then exceptional! His staff at Glenwood Il, location was very intuitive, professional, informative and accommodating. They made a very difficult task simple and stress-free. Everyone I encountered was pleasant and offered assistance. This was my very first experience with uhaul and it won’t be my last! Thank you again for an impressive great job Craig Wilson, Earnesto and the gentleman that took over Earnesto shift. Sorry I don’t remember his name.
KEESHA S | First ImpressionsUpon Arrival there was two people from another store in Indiana covering for someone else and they both were saying they can't do anything when it comes to storage. So they had a line of people waiting over 30 mins while they were trying to get a password for the system. Although the lady was trying and still got it done overall it was not professional but i understand things happen in storage all the time.
Ronisha S | First ImpressionsWaited in like foreal almost an hour. Worker doesn’t listen to anything you say.
Shamim B | First ImpressionsThis facility was great for my family and our belongings. Very clean, well lit, and friendly staff all make a huge difference.
Andrew J | Overall ExperienceI called to reserve a 10x10 unit , when I got there to move my stuff in, they didn't have any units that size available. I had to take 2 smaller units and wait until a 10x10 is available.
carl w | First ImpressionsGreat service; clean and better than other u-Haul locations!
WILLIAM P | First ImpressionsGreat experience with everything
james j | Overall ExperienceMy move out date was 3-5-2021. Please correct in the system as I should not be charged for any dates beyond 3-5-2021.
kayla b | Overall ExperienceThe guy at the desk who helped me was very professional caring and helpful you need more people like him I don't remember his name sorry
kimberly S | First Impressionsvery friendly staff, I came in one day to look and get pricing and I came back the next day to secure the unit.
Melissa C | First ImpressionsThe customer service was EXCELLENT. I truly appreciate Erik and Jwaun for their professionalism of going above and beyond to address my concerns and needs of my move, from beginning to end with the rental of a 15' truck to the rental of my 10'x10' storage unit, their service was flawless. Thank YOU So Much. Job Well Done!
LaWanna C | First ImpressionsI spoke with Mike on Friday and he told me all about the benefits of renting from U-Haul. I spoke with Erik and he showed me around the facility. I came back the next day and purchased the unit along with a lock. Erik was so professional and accommodating. I have to go back next Saturday to purchase a larger unit! Great, clean place, very satisfied.
Karen M | First ImpressionsWish for access to my things a little longer
Shirley A | Overall ExperienceEverything Was Excellent & Secure
yvonne w | Overall ExperienceSecurity limitations prevented us from moving in after 7pm. As a result. I had to store belongings in a relatives garage given I had a move out deadline. So now, I haven’t been able to actually move into my storage space on the move in day I paid for.
Gabrielle V | First ImpressionsLonger access hours would be helpful, especially on Sundays.
james b | First ImpressionsThank you.
Cheryln R | First ImpressionsThe staff, including general mgr Penny were not wearing masks. it’s only a global pandemic. thanks uhaul
joe l | First ImpressionsThe two EMPLOYEES that worked yesterday were DEFINITELY very, very helpful to me! They had excellent customer service!
TEQUILLA W | First ImpressionsI waited over a week for a manger to call me and she never called. Then I think the policy for storages should be explained more. The employees there pay more attention to their cellphones than the customer when your moving in so they act like they don’t have time to explain anything. The guy that helped me on 6/23/20 was amazing. Great customer service on HIS BEHALF.
LaKrizzia H | Overall ExperienceThe gentleman helping me was knowledgeable and supportive. Quick and easy process.
Jeff P | First ImpressionsI would have preferred a storage closet to the main entrance. I would recommend showing customers options for open storage units so you can select.
tiffany b | First ImpressionsThere were 3 employees there. The two guys were really nice and patient but the young lady just assumed that I knew everything because I’ve used them before. The last time I had a storage was 5 years ago and I’m sure things could have changed. If she had paid more attention to her customer than her phone she probably would’ve told me about the insurance that I could’ve purchased. Also soon as you walk into the door it all the rain was in puddles on the floor which is a big safety hazard.
LaKrizzia H | First ImpressionsI rented a UHaul from this place, then rented storage for 6 month, then, due to loss of my job and concerns over this epidemic, I rented another UHaul and cleaned out my shed... one (1!) day after they hit my account for the monthly charge. I asked for a pro-rated refund OR the option to apply some of the $100 to the UHaul rental. I never asked for the full amount back. I didn't expect that. However, I spent over $1000 in rentals and the incredulous manner in which my requests were met with left a horrible taste in my mouth. Especially given current events. There are PLENTY of other UHaul or competitor locations out there. I'll be using and recommending other options for my next move and storage needs.
Brian M | Overall ExperienceImmaculate service. Perfect place for storage thank you VERY much. You do not know how much this means to me.
DeLisa B | Overall ExperienceI was pleased with the service. Thanks
glady b | Overall ExperienceThe people Assist me with everything I need
corey c | First ImpressionsCustomer service handled all my questions with out hesitancy. I found the storage space to be reasonably priced convincing me to rent compartment. The only negative I have possibly is the availability
Charles M | First ImpressionsPenny was amazing. She was very helpful and knowledgeable about all of products. She is truly a gem at Uhaul in glen wood,IL
Rebecca M | First ImpressionsGreat service
Leone P | First ImpressionsThe U Haul service team treated me very well!!!
Leonard J | First ImpressionsExcellent experience
Stacey H | First ImpressionsThe customer service is stellar! They were a pleasure to work with during this bump in the road in my journey of life.
lisa h | First ImpressionsThe truck had a greasy substance on the floor of the truck bed. It was dangerous and made our moving a little challenging, as we had to be very careful that we did not slip and fall.
Brenda M | First ImpressionsWhen I call to see if I qualify for the free month storage because I had rent the truck one way the person at the phone was very professional and polite and helpful to answer all my questions.
NEIDA V | Overall ExperienceGood customer service
Lenora f | First ImpressionsI used the U-Haul boxes. One was not secured. Bracket broken. Office staff via telephone was awesome. Penny was great. Above questions are not applicable. I did not go into the facility.
Catrina J | Overall ExperienceThank you!
Chris I | Overall ExperienceVery courteous and helpful staff
don b | Overall ExperienceVery helpful and friendly staff
don b | Overall ExperienceEmployees of this Uhaul location stepped in to get Uboxes delivered to my new address when other uhaul locations delivery truck failed. They were a huge help and their customer service was excellent.
Jared J | Overall Experience