Customer Reviews for U-Haul Moving & Storage of Glenwood
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Glenwood
DERRICK T. on
Prepare the storage units closer to the entrance first, instead of having to walk nearly to the back of the facility.
christopher T. on
Didnt drop off my pods, I had to come and get them with a trailer. The staff said they would pick up the pod/trailer the next day... I had to call in 3 more times over the next two weeks to get the pod picked up
Tia M. on
When I got to my location it did not want to start back up I had to get a jump to get it back running
Rita H. on
I needed the van at the last minute and they had one readily available. Checkout and checkin was a breeze. Great work!
William C. on
I did not use the furniture pads and did not open. I was told since the charge was already entered it could not be refunded. Have rented several times. Get the impression the nickel and dime approach is part of your business model.
Chris R. on
I think the online rental feature is genius!! I did have a issue where the incorrect lock was placed on my truck. Aside from that, everything else was great!!
James N. on
Have more staff to assist the check out process. I arrived and waited an hour to access the truck . put me behind an hour. I will say the young man who was working alone did an amazing job of keeping all of us informed. Overall I was pleased with the service provided by the young man with the glasses, sorry forgot his name. and the manager Penny Equipment was all clean, and performed flawlessly
Brenda M. on
The truck had a greasy substance on the floor of the truck bed. It was dangerous and made our moving a little challenging, as we had to be very careful that we did not slip and fall.
Brian M. on
I had arranged for an after hours drop off, and your web site kept crashing. I tried 4-5 times via your site and could not get it to work.
Wayne K. on
Very quick and curteous service
Wesley H. on
The lady that checked my equipment in was very nice and it took less than five minutes
kurt T. on
U-haul, being a large company, is quite impersonal, and it shows in some of the staff's attitudes. I prefer a more personal touch and will probably use a local company next time. One other issue is with trying to get to an actual person with your phone system. It's frustrating hopping through numerous menus only to get to a person who can't seem to help. Kurt Turner
Shirley J. on
Lower mileage on the gas.
NEIDA V. on
When I call to see if I qualify for the free month storage because I had rent the truck one way the person at the phone was very professional and polite and helpful to answer all my questions.
Lenora f. on
Good customer service
Catrina J. on
I used the U-Haul boxes. One was not secured. Bracket broken. Office staff via telephone was awesome. Penny was great. Above questions are not applicable. I did not go into the facility.
Chris I. on
Thank you!
don b. on
Very courteous and helpful staff
don b. on
Very helpful and friendly staff
Jared J. on
Employees of this Uhaul location stepped in to get Uboxes delivered to my new address when other uhaul locations delivery truck failed. They were a huge help and their customer service was excellent.