Customer Reviews for U-Haul Moving & Storage of Glenwood

Rating:

5.0

Stay open

Rating:

5.0

NOTHING MORE

Rating:

4.0

Trucks are clean however the workers are not all wearing masks. Come on now, it's 2021 and it's Illinois mandate that everyone wears a mask. When I asked the worker Ernesto to maintain 6' distance from me because he didn't have a mask on his person at all he replied “trust me I don't have covid” and came closer and closer even after I kept moving back. Twice he did this one two different days as I rented two different times.

Rating:

4.0

Great job! Thank you.

Rating:

4.0

NEED MORE STAFF. WAIT TIME IS TO LONG.

Rating:

5.0

Everything was excellent

Rating:

5.0

My overall experience was excellent.

Rating:

5.0

Hire more associates at this location. This associate was great! Only 1 gentleman there and he was rather busy juggling several jobs at once

Rating:

4.0

Information customers how to properly remove the word lock when doing a self pickup. I had a bit of trouble doing so.

Rating:

5.0

Everything was perfect and quick.

Rating:

5.0

Not a thing!

Rating:

3.0

I reserved about 2 months in advanced and when I arrived for pick up the trailer was not there, very disappointing , the staff was very helpful in getting another one for my trip. I would suggest calling calling the pickup place ahead of time and make certain your equipment is there.

Rating:

4.0

Everything roses

Rating:

3.0

My experience with renting a pod was nothing like I thought it would be.... I was told a date it would arrive by, it was almost 2 weeks past that. When I would call to track it the answer was always its in route someone will give you a call. When someone finally did call me to set up a day and time for delivery they never showed up until the following day. Then they charged my credit card for another month of rental. So now I am trying to figure out how to get my credit which I'm sure will be a great time....I do not recommend using uhaul pods

Rating:

3.0

Original trailer had lights out so it was not roadable.

Rating:

5.0

Great experience with everything

Rating:

2.0

Need more staff. Everyone is blaming bad service on COVID. But the fact is. Its a good excuse to shot customers on the full service we are paying for.

Rating:

5.0

Everything was great. Staff was helpful and great to deal with.

Rating:

4.0

My move out date was 3-5-2021. Please correct in the system as I should not be charged for any dates beyond 3-5-2021.

Rating:

4.0

Make sure that your mileage terms are explained thoroughly, I've rented from U-Haul many times before and have never paid for mileage unless I went over. My previous experience I had to pay for the mileage which I did not exceed in the past you would put down a deposit and receive that deposit back at the end if there weren't any extra charges other than that it was fine.

Rating:

5.0

Everything is perfect

Rating:

4.0

The service was great

Rating:

5.0

The customer service I received was second too none!! It was absolutely phenomenal!!!

Rating:

5.0

Friendly customer service

Rating:

5.0

The guy at the desk who helped me was very professional caring and helpful you need more people like him I don't remember his name sorry

Rating:

5.0

Fantastic experience really loved it!

Rating:

5.0

very friendly staff, I came in one day to look and get pricing and I came back the next day to secure the unit.

Rating:

5.0

Blair was awesome and super helpful!

Rating:

5.0

Nice fast service!! I like !!!!!

Rating:

5.0

I placed a reservation for a trailer at the Park Forest Il. store. They did not have my confirmed trailer when i arrived and sent me to the glenwood facility.

Rating:

5.0

Very helpful

Rating:

5.0

Emily from the Glenwood, Il. location was absolutely fantastic! We were happy to see the metal U Boxes delivered as they were being shipped practically cross country. Very sturdy and easy to pack. Boxes were picked up on time.

Rating:

4.0

Allow the client to review contract and final bill prior to making the bill final.

Rating:

5.0

Friendly well informed staff, though he did not correct several customers wearing masks incorrectly or not at all.

Rating:

1.0

I made a reservation to pick up a truck at park Forest but I changed to me having to pick up equipment from park Forest and the truck in glenwood. Also the truck I got broke down when I was done moving. I stayed on hold with uhal AAA and ended up having to walk to Walgreens for jumper cables. After getting the truck started; I drove it back to the pickup location. The guy at the equipment return was rude.

Rating:

2.0

This location has so much equipment I was supposed to pick up a truck that was on your lot. This was a time sensitive transaction!! I didn't get a truck till 9pm So when I got where I was going the police had towed my truck and was getting ready to tow your trailer. So now I have to go to a impound lot to retrieve my vehicle. Only thing that went smooth is I was able to hook up to your trailer and get it back to the location. I feel that a better system in inventory management may help also a double check with dispatch Both electronically and visually on a truck or equipment location. The time I spent at that facility looking for a truck that was not there caused me to have to go to a impound lot and retrieve my personal vehicle. Not to mention if I had not got a truck when I did I would be going to get a trailer out the In pound lot as well. I Also go other locations (Alsip, Markham ) I've never had this type of issue. It can only stem from a lack of inventory control Dispatch need to have a visual confirmation that the rental unit is where it's supposed to be.

Rating:

5.0

Everything was up to par. The staff was cordial, respectful, & very helpful. I was accommodated very well & will definitely be returning. Thank you UHaul, Glenwood, Illinois.

Rating:

5.0

Great staff truck nice and clean, the young man who waited on me Mr. Johnson was phenomenal I will use this location again...

Rating:

5.0

Make one charge on account. Not two charges. Confusing with two charges

Rating:

5.0

The staff was very professional. The staff wore mass also.

Rating:

5.0

The customer service was EXCELLENT. I truly appreciate Erik and Jwaun for their professionalism of going above and beyond to address my concerns and needs of my move, from beginning to end with the rental of a 15' truck to the rental of my 10'x10' storage unit, their service was flawless. Thank YOU So Much. Job Well Done!

Rating:

5.0

Employee Dewan was very helpful

Rating:

5.0

The only thing that annoyed me was how rough the truck rode periodically throughout my 13 hour ride

Rating:

5.0

Everything was seamless from checking in to even the self return. It was a breeze. Manager was super nice and friendly. Had a great personality. I love this location. Thanks again for everything.

Rating:

5.0

Staff was friendly and very helpful

Rating:

3.0

Emily the Upod driver is absolutely amazing!

Rating:

5.0

The staff is very professional and knowledgeable. I have had a move from the depths of.....But the staff and customer service has been great. Everything that I have needed through Uhaul has worked out. They helped me to keep my sanity. Special thanks to the Glenwood IL staff.

Rating:

3.0

Needs to have better instructions on where vehicles need to be picked up & dropped off. There are no signs anywhere for either.

Rating:

4.0

The check in process for using your mobile ohone had me waiting for 20 minutes in the pending approval stage. Had to go inside to finally get the rental.

Rating:

4.0

Customer service

Rating:

4.0

Regarding clean and maintained- both my storage units and my truck rentals were clean and APPEARED maintained. However, 2 areas: 1of my brand new 26' trucks had a leak in the roof. So the night I emptied my units into the trucks, it rained heavily well after we finished. The next day when we unloaded, my furniture was wet and many boxes as well. One box of kitchen items even exploded on the ground as I carried it because of how wet it got. So it cost me. Also, 1 of my two outdoor units had a hole in the roof that I needed to request a repair on. It was done immediately and without question, but these things should be checked. Had I not noticed the sun shining through, our musical equipment would have been ruined. The staff is very helpful and respectful and the owner seems very hands on.

Rating:

5.0

The 10ft truck that I ordered had not been returned which of course is not your fault. However, it was a bit inconveniencing and a little challenging to say the least to drive a 26 ft truck. I've never driven a vehicle that large before so I was very nervous.

Rating:

5.0

Excellent. Very fast hookup, compared to another uhaul location in Markham I'll you guys gave me much faster hookup and great customer relations. Thanks for doing me extra fast. I sure indeed like that. All personal were just great, I WILL COME TO THIS UHAUL AGAIN. VERY QUICK SERVICE. (not all timely paperwork) So. Fast. A- Plus. Thanks much. Vernon K Travis

Rating:

3.0

While the overall service was good there was a lot of confusion on exact pick-up dates on both the full unit and the empty units.

Rating:

5.0

Nothing...quick and responsive.

Rating:

5.0

I spoke with Mike on Friday and he told me all about the benefits of renting from U-Haul. I spoke with Erik and he showed me around the facility. I came back the next day and purchased the unit along with a lock. Erik was so professional and accommodating. I have to go back next Saturday to purchase a larger unit! Great, clean place, very satisfied.

Rating:

5.0

Wish for access to my things a little longer

Rating:

5.0

Everything Was Excellent & Secure

Rating:

1.0

Security limitations prevented us from moving in after 7pm. As a result. I had to store belongings in a relatives garage given I had a move out deadline. So now, I haven’t been able to actually move into my storage space on the move in day I paid for.

Rating:

4.0

Longer access hours would be helpful, especially on Sundays.

Rating:

5.0

Thank you.

Rating:

2.0

The staff, including general mgr Penny were not wearing masks. it’s only a global pandemic. thanks uhaul

Rating:

5.0

The two EMPLOYEES that worked yesterday were DEFINITELY very, very helpful to me! They had excellent customer service!

Rating:

3.0

I waited over a week for a manger to call me and she never called. Then I think the policy for storages should be explained more. The employees there pay more attention to their cellphones than the customer when your moving in so they act like they don’t have time to explain anything. The guy that helped me on 6/23/20 was amazing. Great customer service on HIS BEHALF.

Rating:

5.0

The gentleman helping me was knowledgeable and supportive. Quick and easy process.

Rating:

4.0

I would have preferred a storage closet to the main entrance. I would recommend showing customers options for open storage units so you can select.

Rating:

2.0

There were 3 employees there. The two guys were really nice and patient but the young lady just assumed that I knew everything because I’ve used them before. The last time I had a storage was 5 years ago and I’m sure things could have changed. If she had paid more attention to her customer than her phone she probably would’ve told me about the insurance that I could’ve purchased. Also soon as you walk into the door it all the rain was in puddles on the floor which is a big safety hazard.

Rating:

2.0

I rented a UHaul from this place, then rented storage for 6 month, then, due to loss of my job and concerns over this epidemic, I rented another UHaul and cleaned out my shed... one (1!) day after they hit my account for the monthly charge. I asked for a pro-rated refund OR the option to apply some of the $100 to the UHaul rental. I never asked for the full amount back. I didn't expect that. However, I spent over $1000 in rentals and the incredulous manner in which my requests were met with left a horrible taste in my mouth. Especially given current events. There are PLENTY of other UHaul or competitor locations out there. I'll be using and recommending other options for my next move and storage needs.

Rating:

5.0

Immaculate service. Perfect place for storage thank you VERY much. You do not know how much this means to me.

Rating:

4.0

I was pleased with the service. Thanks

Rating:

5.0

The people Assist me with everything I need

Rating:

4.0

Customer service handled all my questions with out hesitancy. I found the storage space to be reasonably priced convincing me to rent compartment. The only negative I have possibly is the availability

Rating:

5.0

Penny was amazing. She was very helpful and knowledgeable about all of products. She is truly a gem at Uhaul in glen wood,IL

Rating:

5.0

Great service

Rating:

5.0

The U Haul service team treated me very well!!!

Rating:

5.0

Excellent experience

Rating:

5.0

The customer service is stellar! They were a pleasure to work with during this bump in the road in my journey of life.

Rating:

4.0

The truck had a greasy substance on the floor of the truck bed. It was dangerous and made our moving a little challenging, as we had to be very careful that we did not slip and fall.

Rating:

5.0

When I call to see if I qualify for the free month storage because I had rent the truck one way the person at the phone was very professional and polite and helpful to answer all my questions.

Rating:

5.0

Good customer service

Rating:

4.0

I used the U-Haul boxes. One was not secured. Bracket broken. Office staff via telephone was awesome. Penny was great. Above questions are not applicable. I did not go into the facility.

Rating:

5.0

Thank you!

Rating:

4.0

Very courteous and helpful staff

Rating:

4.0

Very helpful and friendly staff