Customer Reviews for U-Haul Moving & Storage of Glenwood

Good job

Really convenient . Huge location so always have what we need. Team on the ground great. Marcus was very helpful and service oriented.

The after hours return process did not work properly, however I was able to call customer service and checkout over the phone.

keep up the excellent service

More agents on duty to cut the wait time when making the purchases. Too long to get help at the desk. Once someone was available to help, the service was very good.

Immaculate service. Perfect place for storage thank you VERY much. You do not know how much this means to me.

I was pleased with the service. Thanks

The people Assist me with everything I need

Much better experience than last time. This crew was fast and efficient which I really appreciated.

Customer service handled all my questions with out hesitancy. I found the storage space to be reasonably priced convincing me to rent compartment. The only negative I have possibly is the availability

Penny was amazing. She was very helpful and knowledgeable about all of products. She is truly a gem at Uhaul in glen wood,IL

a service exelente

My only complaint, the property needs to be salted down around the trucks. As I was doing my self check out, making sure I did the outer inspection of the vehicle, I feel on the ice. I hurt my knees which made it hard for me to move as I lived on the 3rd floor. And I had to go to work the next day.

Excellent Customer Service. Penny was amazing. This was me and my mother’s first time renting a Moving truck and she answered all our questions so patiently and so sweetly. She is truly a gem

The service was great and the staff was friendly but , they need to be more prepared when more than one customer arrives and they need to have the phone scanners working properly and efficiently

Make the rental a little cheaper if possible.

The Customer service was great. Keep up the good work.

Make sure the credit card machine is working properly.

I called to say I was going to be late as my car got booted. I would have liked a little understanding as I was going to be an hour past my 24 hour time period, but was charged for another day. I thought that was being a little insensitive and overly sticky. Other that that, all went well.

(1) Marking of fuel tank was wrong, had to correct it manually; (2) Illegal charge for use of Utility Dolly will be disputed; (3) Told I can only use lock purchased from U-Haul is untrue

Nothing

Very pleasant experience! Really nice, new and clean van.

Great service and helpful employees. Will go back for all my moving and storage needs.

THE LADY AT THE SERVICE DESK HAD A BAD ATTITUDE, NOT SURE IF SHE WAS HAVING A BAD DAY, BUT HER ATTITUDE WAS HORRIBLE,

Have cargo vans that have doors that actually close so that your customers feel safe transporting what they need.

Great service

The staff here is very nice and accommodating. My first time renting a truck they didn’t have the dollies I ordered, but they did accommodate me. They also stayed a little after closing time to allow me to finish putting my things in storage. I love the staff here.

I've used this location several times as I haul often and this location is closest to me. The last three times I rented from this location I was given incorrect drop off information, was told I had to come back and redeliver to another location and was charged double the rate on my credit card than I was supposed to be charged. After going back multiple times to speak to a manager I just decided to stop using Uhaul.

Please make customers aware of what equipment you don’t have when calling to confirm reservation the day before

Everything went very smoothly

My original reservation was Canceled and I feel like it was done to charge me more for the rental.

The U Haul service team treated me very well!!!

Great Service!

Excellent experience

Have more available in Monee, Il 60449

The customer service is stellar! They were a pleasure to work with during this bump in the road in my journey of life.

The Glenwood location was AWESOME! I originally reserved a local truck and then changed my mind to drop off in Indiana. Lenora was able to locate the right truck for me. I called several days later to change the time and all staff were friendly and helpful each time I called. It's stressful moving so having them do things right was extremely helpful. Outstanding service

These workers are extremely rude and disrespectful

Great customer service. I really appreciate it.

The visit to Uhaul was okay. Uhaul should itemized when it comes to paying with a bank card ,credit card or prepaid debit card. I was totally unaware that they hold your card $100 if you want to use a prepaid card. also the customer service representative in the store needs to slow down when speaking to make sure people understand everything that they are agreeing to. Retraining please

Complete construction. It’s hazardous getting to the counter.

Waited more than 15 minutes for a person to show up to process our reservation.

It was cigarette ashes in the car when I rented it and then when I called to extended another day they disnt explain all the added fees that rollover for another day. I was dissatisfied. You should let people know when they have extra fees to pay.

Prepare the storage units closer to the entrance first, instead of having to walk nearly to the back of the facility.

When I got to my location it did not want to start back up I had to get a jump to get it back running

I needed the van at the last minute and they had one readily available. Checkout and checkin was a breeze. Great work!

I did not use the furniture pads and did not open. I was told since the charge was already entered it could not be refunded. Have rented several times. Get the impression the nickel and dime approach is part of your business model.

I think the online rental feature is genius!! I did have a issue where the incorrect lock was placed on my truck. Aside from that, everything else was great!!

Have more staff to assist the check out process. I arrived and waited an hour to access the truck . put me behind an hour. I will say the young man who was working alone did an amazing job of keeping all of us informed. Overall I was pleased with the service provided by the young man with the glasses, sorry forgot his name. and the manager Penny Equipment was all clean, and performed flawlessly

The truck had a greasy substance on the floor of the truck bed. It was dangerous and made our moving a little challenging, as we had to be very careful that we did not slip and fall.

I had arranged for an after hours drop off, and your web site kept crashing. I tried 4-5 times via your site and could not get it to work.

Very quick and curteous service

The lady that checked my equipment in was very nice and it took less than five minutes

When I call to see if I qualify for the free month storage because I had rent the truck one way the person at the phone was very professional and polite and helpful to answer all my questions.

Good customer service

I used the U-Haul boxes. One was not secured. Bracket broken. Office staff via telephone was awesome. Penny was great. Above questions are not applicable. I did not go into the facility.

Thank you!

Very courteous and helpful staff

Very helpful and friendly staff

Employees of this Uhaul location stepped in to get Uboxes delivered to my new address when other uhaul locations delivery truck failed. They were a huge help and their customer service was excellent.