Customer Reviews for U-Haul Moving & Storage of Glenwood

Rating:

2.0

Long waits, understaffed & unprofessional. Please send more staff to help & train.

Rating:

1.0

I think that location can benefit from better listing skills, when I can in to inquire and set up a pick up for the very next morning, and a return of later on that evening. When the customer service person placed the order, I thought that I was getting that service order the way I requested the order in the beginning. But the term was from last night to this evening, since my credit card was charged, I didn't want to cancel and redo the transaction. So, I kept the order, but I needed the extra hour, I was charged an additional $60. Maybe there was a slight misunderstanding, but charging the customer extra when I didn't benefit for having the truck earlier, I was penalized for have it a shorter time then I needed it to.

Rating:

3.0

Receiving all your money back

Rating:

4.0

The process could be better. I was told to wait by a door to pick up my dolly and packing blankets, no one came out and actually there wasn't even anyone in there. I had to ask a person I saw walking around outside. The truck wasn't dirty, but the windows and mirrors needed to be cleaned and the truck should have been vaccumed out before releasing it. I like that it is a big facility so it did not look like that they would run out of equipment or trucks so this is a plus. Everyone that I spoke with were polite and helpful with good customer service skills especially the person that checked out the vehicle when I returned it. Overall it was an above average experience and I would recommend to others.

Rating:

5.0

Every one I came in contact with was very pleasant.

Rating:

5.0

I had to wait a few minutes, while 2 people ahead of me were taken care of, but the wait was worth it. The manager was professional and very helpful. She did a great job. :0). Edward Zinker

Rating:

5.0

Staff I interacted with were very helpful.

Rating:

3.0

Store mgr isn’t friendly or informative at all.

Rating:

5.0

The team at this Glenwood location is top notch! Pleasent and Professional demeanor. This location provides all your moving and storage needs. Seamless rental and return process. I highly recommend.

Rating:

5.0

We'll stocked facility. Helpful friendly staff. Clean, well lit and secure.

Rating:

4.0

I turned my truck in within the allotted time in by 8:30 pm last night. Was charged extra because I could not figure out how to check in after hours. I would like that additional $20 taken off. I will have to stop by the office if u not able to forward this and have this addressed for me.

Rating:

3.0

Es muy conveniente el servicio! Me gusta la ubicación y los horarios! Únicamente el precio subió!

Rating:

5.0

When I entered the UHaul facility in Glenwood, IL, I was overwhelmed and burdened by the day I was having. The team at UHaul made me feel so welcomed and valued that I had to stop and reevaluate my day. They put me in a 10 foot truck as I had requested. Because I could not develop a level of comfortability the gentleman, Charles, told me to drive it around the lot and see how it feels. Since I could not get comfortable driving it he graciously sent me inside to switch me into a cargo van. The lady that helped me was also exceptionally gracious. I will rent from here again, without any hesitation. Perfect example of customer service and people skills. Good Job.

Rating:

5.0

Everything was on point. Staffing was knowledgeable, kind and, patient. Easy return..Great job!!

Rating:

4.0

Improve communication: I was missing an accessory for my move, and still haven't received follow up or had the charge removed from my total. I'm dissatisfied.

Rating:

5.0

Keep up the good work.

Rating:

5.0

I do not remember the name of the person who took care off my paperwork when I rented my truck. He was fantastic. Very pleasant and knowledgeable. Mike

Rating:

4.0

None.

Rating:

2.0

Confusion over whic

Rating:

3.0

After I picked up the truck from Glenwood, had to find car transport that was supposed to be in park forest, it wasn't there. Not a good experience

Rating:

5.0

Good customer service and clean storage…

Rating:

5.0

Outstanding Service!

Rating:

5.0

Great brothers and sisters working there!! Any questions I asked they are more than qualified and know their work.. I'm a truck driver owner Operator with 25 years all over the USA lower 48 states, so I know and they more than proved to me.. Very clean facility and everything is stocked and in good working order!!! I also, wanted to say, I appreciate them for helping me and the chat/ phone customer service reps!! Very happy, great experience!! Keep it up guys and gals...

Rating:

5.0

Everything was good 👍

Rating:

5.0

Friendly, helpful, knowledgeable staff! I have a storage unit and recently rented a truck to complete my move. Everyone I have met at the Glenwood location has been wonderful! These folks add new levels to "service with a smile!"

Rating:

4.0

NA

Rating:

5.0

Very pleasant and hard working staff

Rating:

4.0

The workers with Edwards Moving (hired thru U Haul) were on time, extremely helpful, and worked out perfectly in Des Moines for unloading truck! I have nothing but great things to say for all the help they provided and made a stressful day, go extremely smooth. Very helpful and would highly recommend them!!

Rating:

1.0

Women at rental desk had serious bad attitude waisted my valueble time . Felt like l was being taken for granted and was wasting her time. Had reserve trailer online my self .

Rating:

5.0

I was asked during the online reservation process if I was a two wheeler and I declined. Yet it was in the truck attached to the wall, along with a bag of blankets. They were taking up floor space and I couldn't move them because there was a fee if the seal was broken.

Rating:

3.0

The truck broke down on me soon a I left almost 20mins later... thank goodness I didn't have my items loaded on the truck cause it was very hot that day. Gave me another truck the had the traction and engine light on so didn't want to take a chance in driving that and it breaks down as well. My day was put to a halt and had to get it all done in an urgent manner and didn't get finished due to me running behind due to the mishaps of the trucks...I was and still is very disappointed from that day cause i use UHAUL trucks quite often but it's become to often that I'm starting to have issues with them.

Rating:

5.0

The staff here is very nice and the facility is huge. They have anything you need and are very helpful,

Rating:

4.0

More customer service people.

Rating:

5.0

The check in process over the app was not user friendly

Rating:

4.0

Clarify the remote checkout and drop off a little better. Make sure the trucks are easy to pull out and not blocked in if you expect an online checkout. We spent 20-30 minutes looking for our truck.

Rating:

5.0

Hire more help

Rating:

1.0

When i get there to pick up they want to charrge diferent amount double

Rating:

5.0

Excellent experience and the staff were great

Rating:

5.0

Glenwood staff was amazingly friendly, knowledgeable, and helpful - would rent from here any time! Unfortunately staff at the dropoff location was less than atrocious.

Rating:

4.0

Have more employees available during peak times so that more customer can be served.

Rating:

1.0

I'm trying to even think of where to start. I walked into the store confused as there was quite the mess everywhere no one was available to help me or assess me until I went to the counter and which time I found the sales representative. I had to engage in conversation with him as he was very busy on his phone texting and playing video games. He had problems finding my reservation which I had already checked in for. The representative was not at all friendly helpful or knowledgeable. He gave me my keys and my receipt after a little while when he finally found my reservation. Upon looking at the contract I noticed that the gas was basically empty as indicated on the paperwork and I asked a sales representative you don't even put gas or take care of gas in it when I'm about ready to rent it into which his response was gas isn't our responsibility to put it in the vehicle that's the responsibility of the person renting it I was completely shocked as soon as I left there I had to go get gas in order to even drive it to the storage unit which was just down the street . The truck was not even close to the entrance it was actually in the very back end of the parking lot. I would never recommend or will never recommend the office in which I picked it up as a representatives were not helpful and not approachable

Rating:

4.0

I would have liked to see better signage for where to pick up and drop off. But overall it was a great and easy experience.

Rating:

4.0

Everything. Fine

Rating:

2.0

First my truck that I reserved was not available. I received a bigger truck or was told nothing else was available. Although I saw smaller sizes. While driving this truck the driver's side mirror was swaying back and forth. To the point it was inhibiting me from a safe drive. I quickly returned the van and was told I couldn't get my money back and did I want another truck. I was already late at that point for my job that I needed to deliver to. It was no point. I know the customer who had truck DC3732H brought the truck back because of this and they rented it out to ke without getting it fixed. Check your records it's documented. I also took a video of the mirror moving! Very unsafe to rent an unsafe vehicle and not try to accommodate the customer for inconvenience.

Rating:

5.0

This location was nice … However, but my original reservation was for the uhaul on Torrance for 15ft.. then they had to change it to the uhaul on Lansing greenwood rd for a 17ft. then when I arrived the truck wasn't available.. so then they had to send me to the one in glenwood for a 20 ft. Which is further out my way. Which means more mileage added and gas used. I did like the Glenwood location, very nice But one recommendation is that if it's known that the customer didn't return the vehicle in over a day and had to cancel other reservations is to at least let the customer know, so I can make other arrangements.. I say that because I was literally in time crunch at that point

Rating:

4.0

This location was great, now getting here after being reschedule from 2 other locations was not good.

Rating:

1.0

Lot of equipment for rent and only one person taking care of customers. Second person seemed to show up but spent 15-20 minutes to get ready. I spent almost an hour to get what I have reserved. I'll go somewhere else next time.

Rating:

4.0

Website crashed while returning truck, causing delays. A company of this size should have a website that can handle the amount of business they do. And every location I've been at has a single worker trying to handle a long line of customers plus tasks outside at the same time. Staffing and infrastructure should be allocated more funds.

Rating:

4.0

It would be helpful to know about the return equipment procedure but otherwise, the Staff was helpful and efficient. Good job!

Rating:

5.0

Very polite staff

Rating:

3.0

Website for truck return did not work properly that was very disappointing left truck anyway. Then waited hour and 15 minutes for someone to come on the phone to help me. That was very disappointing also.

Rating:

5.0

The truck was clean, no issue about that. But, one of the windshield wipers wasn't properly attached and broke off when I turned it off. This meant I had to stop in the middle of the highway to fix it because since it was raining, I couldn't see! Second, the truck may have needed alignment since I had to keep moving the steering wheel dramatically left and right to keep it moving straight. It felt dangerous to operate, especially on the highway. All this was after I had already had to come from a diffferent location because my reservation didn't have the keys to the truck available!!!

Rating:

5.0

The best U Haul facility in the Midwest. The guys there has any and everything that everyone will ever need. Awesome customer service, quick service, no wait time, very professional and to the point. Great job to the gentleman and the team on Halsted in Glenwood IL.👍🏾👍🏾👍🏾🙌🏾🙌🏾🙌🏾

Rating:

5.0

Very efficient

Rating:

3.0

I was charged for the containers after returning them. Plus of the 8 boxes they were assigned to multiple locations that made it difficult to work through issues with what box went to what store. To get a refund I was told to work through each store individually. I called Uhaul national to resolve the issue and they were not very helpful. Eventually someone from Uhaul national called me back and is giving me the refund on all the mischarges.

Rating:

3.0

The online check in process is horrible. I still had to go inside to get my keys. When ibasked questions because i did self check in they were not to helpful

Rating:

3.0

A few of the staff didn’t want to work or even help. But majority is the staff were nice. It depends on the day you go. There were Mice droppings in my unit so please don’t store food or unseal boxes(my items were sealed and I had no food). The price was very reasonable.

Rating:

5.0

The young man was very polite and helpful

Rating:

3.0

My Reservations What is the worst ever I never experience nothing like that before and I need someone to call me back about it 708-296-0948

Rating:

4.0

No comments

Rating:

5.0

Excellent customer service

Rating:

5.0

Very smooth experience.

Rating:

5.0

I Love this storage space in Glenwood , I like the fact I can park my car inside the storage. It’s clean and convenient. I would definitely recommend this storage place!

Rating:

5.0

I loved my things being stored inside and the safe feeling of the secured space. Always clean. Would definately come back if ever I need storage again!

Rating:

5.0

The staff are very friendly and helpful Customer service friendly

Rating:

1.0

They removed my original locked and replaced it with one I had no access too. They had me in the system under a incorrect name Janet Barnes. They couldn’t find my storage info or items until FEBRUARY and told me that month month along with the first 2 months would be free since they couldn’t find it December or January! I moved in DECEMBER 3rd!!!! Come to find out they charged me for February even added a late fee. I called and spoke with someone and he advised my card had to be set up on auto pay to remove late fee. Go figure. All in all horrible experience, and uhaul still got paid for February with my card on autopay. What a joke!!!

Rating:

5.0

Great service and very knowledgeable.

Rating:

3.0

So it's a sign that says one month storage free with trailer rental... so I'm like OK.. but then the clerk explains... it's free one way.. like if I go out of state and bring my stuff using one way then I'm able to get storage.. heck... I'm already here so that is terrible advertising... I should get one month for telling y'all to fix this misleading posting. Maybe that can be online.. but you get my point of hope. In addition, as I was legally parked in the disabled parking area... the clerk asked me to move my vehicle so he can back up a truck. Many uhaul vehicles were parked obstructing the disabled parking and when I told the clerk that was illegal and not proper... he told me that theb u haul vehicles that are parked in the disabled parking was OK. Hmmmmm Hoping some one will become familiar with state and local laws on disabled parking laws.

Rating:

5.0

The associates were very helpful and knowledgeable.

Rating:

5.0

Custodian very helpful

Rating:

5.0

Very helpful

Rating:

3.0

The person that helped was rude and was not trying to honor my reservation. The unit I requested was not available as they stated it was broken.

Rating:

5.0

Staff are porofessional, polite, and customer driven.

Rating:

5.0

I had a little trouble getting into the storage unit but everything is fine

Rating:

5.0

Everyone we talked to on the phone or at the facility was great. Very helpful, and courteous.

Rating:

5.0

Facility was very clean and staff was friendly and professional at all times. Highly Recommended.

Rating:

5.0

Nice,clen place and wonderful staff

Rating:

5.0

The staff was very courteous and helpful to my storage needs, I had drove a long way and the staff was Professional and Nice to me and my husband. Thank you again for your Great Customer Service!

Rating:

2.0

The website was not easy to access to pay my account in October 2021 on a Sunday after hours. November I paid for November, December they did not apply my payments correctly. The corporate office tried to call them on December 10 they failed to answer on a few attempts. This is unprofessional and these fees are excessive. I want my account reviewed and these horrible fees removed. Why did they change my due date? I couldn’t recommend them to anyone.

Rating:

2.0

The floor did had holes without being covered and I almost fell at the location in Glenwood IL by aisle 13, & 14. This should be attended to ASAP. Very hazardous.

Rating:

5.0

Employees at the rental location were friendly and helpful

Rating:

4.0

El sistema de seguridad que tienen y el tamaño es impresionante, y 4 portones para descargar! En mucho más de lo que buscaba! Estoy satisfecho

Rating:

1.0

It’s not the date I’d requested I wanted 11/29 and it says 11/22 and called customer service and they’d stated that someone will call me back and change the date and didn’t get a call. I reserved it online

Rating:

5.0

I had a very good experience and will and has told. Family friends. about this U-HAUL storage. Facility

Rating:

4.0

I rate my overall experience with the service I received on all my visits as excellent. However, my unit sometimes leaks creating a damp and musty environment within the unit

Rating:

5.0

Friendly staff & VERY clean facilities

Rating:

4.0

Unfortunately, a staff member failed to give me my correct change until I requested a receipt. At which time he then provided the correct change which was $5.00 and not $0.05.

Rating:

3.0

Disappointed that once I got to the facility I was told that I couldn't use the discount of first month free because they were at 97% capacity and they location wouldn't do it, but I could try using it at another location. There were also no key cards available for me receive to access building and deactivate/ activate alert for my unit, only pin code.

Rating:

4.0

I found roaches crawling in my storage unit.

Rating:

2.0

In the end, the manager took over and made everything right!!

Rating:

5.0

The wash room sink needs cleaning Or redone.It looks bad to the point you don't want to use it.

Rating:

4.0

very fast and friendly staff

Rating:

5.0

I have had nothing but a great experience at your location. Can't say the same about another! Your personnel go above and beyond to make sure all customers are treated well. I have 4UBox and now a unit. Definitely recommend.

Rating:

2.0

This is one of the worst experiences I have ever had. I had a schedule pick up for 2 o’clock for a moving truck. I also wanted to establish a lease for a storage unit. What should have been a simple transaction was delayed by unprofessional and at times, in competent staff. When I first arrived, there were two patrons in front of me. When it was my turn, the 3 associates were talking and joking among themselves loudly. I had to redirect the gentleman who was cashing me out several times. They continued to be okay around and continue to use vulgar language. When the associate finally completed my order, I was shown to my unit. The associate instructed me to use the key card to access my unit. When I swiped my card, the associates name appeared on the screen. I informed the associate and he said he would fix it. We go back to the front desk and associate says he is working on it. He hands me the key card and we try again; access still denied and the associates name was still showing. At this point it is after 3 o’clock. My son was growing anxious so I left to get him something to eat. When I came back associates states issue was resolved. When I attempted to access key pad, a name “Sherise” appeared. I informed the associate that was not my name. At this point I was really upset and needed to leave to start moving. This whole experience delayed my move and was an extreme inconvenience! Lastly I never received a contract for my storage unit. I also was never informed of the hours and made a blank trip because I was denied access to my unit. Overall, one of the worst experiences ever!!!

Rating:

3.0

Just a couple of concerns it’s really difficult to lock your storage unit at a certain time at night That is knowing how to set the alarm correctly, unfortunately when we came back to unload our storage unit after 10 PM at night and we were locked out . The whole process is very confusing. And also another concern this doesn’t have anything to do with the storage but the lady that I spoke with on customer service just told us we needed one storage unit and that would’ve not been enough room for us but thankfully the staff had an extra one on hand that we could rent. I probably won’t do business with U-Haul overall because our moving experience was very stressful and the customer service was not too good there was a couple of representatives that were very unkind that I spoke to on the phone I’m definitely going to do business with another moving company. I will say the local staff at the storage unit they were very kind and helpful.