Customer Reviews for U-Haul Moving & Storage of Goodyear

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Goodyear

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Roxanne B. | First Impressions |
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the person i met on 10/23/20 at 1 pm was rude and very unhelpful. so i went to another uhaul place and spend my money and got a storage unit. as long as he is working their I will never return.

Benjamin F. | Overall Experience |
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Customer did not leave a comment.

ARTHUR M.
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Customer did not leave a comment.

Ronald H.
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Customer did not leave a comment.

Alejandro G.
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The pickup truck I rented for a 4-hour period had a horrendous cigarette stench. I had to drive with the windows down because I was getting bad headaches when they were rolled up. I mentioned during the online checkin that there was a bad smell in the truck. If there is no way to detail the vehicle for the next renter, an air freshener would have gone a long way in improving the smell of the vehicle. Or not. Thank you for reading my review.

YOLANDA P.
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The staff at this location is always friendly and professional. I always appreciate receiving and recognizing businesses and staff that provide exceptional customer service. Thank you!

Rebekah M.
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When a reservation is in AVONDALE, and confirmed with email, dont have the pickup be in WEST GOODYEAR, especially when milage us so damn expensive

raymond G.
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Customer did not leave a comment.

Julie C.
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The van I rented was not bad on the inside but the windows were so dirty on the outside when I got on the highway facing the sun I could not see. I had to pull over and run the windshield wipers for a couple minutes to clear all the haze off. (I took pictures) when I returned the truck after hours it asked...us the vehicle clean enough for the next customer. I responded no because I felt the windows should be cleaned. When I got my invoice the following morning I was charged a $25.00 cleaning fee. I turned it in cleaner than it was given to me! I sent an email to the general manager this morning and still have not heard back. I'm very disappointed, and expect that $25.00 to be returned to my card. Thank you

Curtis H.
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Super fast check out and a smooth transaction. Thanks again and keep up the good work. See you again soon.

STANLEY S.
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Customer did not leave a comment.

Brian L.
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First tow dolly attached to uhaul didn't work. Second tow dolly attached to uhaul had large crack on passenger side near tire. The running lights never worked and the wheel fell completely off during the trip.

Perry M.
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Customer did not leave a comment.

Aaron U.
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Gas was marked incorrectly and my account was charged for more than double the correct amount. The location does not answer their phone. Had to drive 30 miles back to the branch to speak with someone. Joe the asst Mgr is very helpful and Manny the GM is unresponsive. Still have not received the credit back and no response from Manny the GM as of today. Very unsatisfied. Have rented there before and it went smoothly. Is the location under new management?

slade L.
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The truck windows and mirrors were filthy. Other than that, not a bad experience.

MELISSA T.
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Customer did not leave a comment.

MARK B.
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Very friendly and courteous.

AARON C.
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all staff I encountered were extremely helpful and a pleasure

Beverly L. | First Impressions |
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Customer did not leave a comment.

Micheal S. | First Impressions |
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Customer did not leave a comment.

Katrina M. | Overall Experience |
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Staff was not pleasant and appeared unhappy and nonattentive our first move in day. It took several minutes to be helped and when we were helped it was not the nice customer service I would have expected on a first time experience. Check in was not explained well and my husband was hollered at (to come to the key pad) from the man at the dock when he did not check in on the key pad prior to opening our unit. I expressed my concerns in an email. After a few attempts to return a call back to management with phone number provided, I was rerouted several times to the Sales line. My husband attempted twice to speak directly to the manager and waited in line for over 30min each time so he had to walk out. Overall it turned out okay as well did not have to go back into the office and have any future encounters with staff after the initial check in process (until out move out yesterday). The man who tended to my husband yesterday was a new man and he was professional and pleasant. As for the appearance of the storage facility it was nice overall. When we moved in we had a complimentary discus lock on the floor of our unit which was a pleasant surprise. It was nice but we did have a black widow spider we found on our first day we moved in that my husband killed. He also took bug spray to kill any other bugs in the unit that would possibly get into our belongings.This was our first storage experience and were unaware of the dusty dirt that got on all of our belongings but I'm sure that's to be expected as well as we are in the desert. This storage facility was convenient and only 10 minutes from our new home. We like the convenience of the drive up unit, and that it was an open storage (not gated) and convenient access hours 5am to 10pm.

DARLINDA H.
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Customer did not leave a comment.

EDMOUND P.
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Carolyn F.
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Customer did not leave a comment.

RONALD N.
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Customer did not leave a comment.

marty l. | Overall Experience |
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The storage unit worked well and the customer service was very good. Thanks for all your help in making it a good experience.

DONALD K.
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it,s all good

KEVIN K.
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Customer did not leave a comment.

RICHARD C.
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Nothing it was good.

Jennifer M. | Overall Experience |
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My only issue was the high increases on the storage unit. It did not get any bigger, so why such a large increase?

Peter F.
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Customer did not leave a comment.

Micheal R.
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Fantastic service and very easy return. They were very accommodating.

STEPHEN H.
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Customer did not leave a comment.

Brian H.
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Truck was clean, very easy getting the vehicle and very easy bringing it back. Staff was great!!!

Charles F.
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Customer did not leave a comment.

Benjamin F.
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Daniel got me set up with a free month of storage with a unit that adequately fits my belongings, since I had a one-way move. The afternoon staff got me checked in and a copy of my original rental agreement that I requested. Again, I received excellent service at the Goodyear location.

SANDRA O.
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Would be great if a Customer has a concern in something we would really appreciate a call back. After calling "customer service" calling the direct # to speak to something to help me with my concerns never received a called back. Very horrible service.

Barbara F.
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Get your computer together, I was sent from one sight to another, will never use uhaul again

Genaro G.
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Customer did not leave a comment.

CARY S.
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Customer did not leave a comment.

GREGORY S.
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Please be accurate on the mileage. The attendant did not figure the mileage correctly, and tried to overcharge us. Fortunately I had taken pictures of the odometer when we first got into the vehicle, and one when we returned it. The attendant did adjust the charges to the correct amount.

Jeffrey S.
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Customer did not leave a comment.

GARLAND P.
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have more than 1 person trained to do your business. Plenty of Cal Ranch employees standing around (15 minutes till closing), but was told the employee that handles Uhaul business couldn't check it in until the next morning.

JESSE L.
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This location was great and nice and clean.

Ellen M.
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I did express check out, and when I arrived they couldn't see my information. The gentlemen working on the computer didn't scroll down. It took so long to check in. They also were not sure if my truck was ready, and had to go look which took longer. The gas tank was clearly almost on empty. When I turned on the truck the fuel light was on. I was very worried driving to get gas. I will not go back to this uhaul again.

Kyle W.
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Customer did not leave a comment.

Jim B.
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Nothing. This is the best U-Haul location I've used.

TOMASZ Z.
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Charged me for insurance I didn't order.

John B.
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At this point, I am not recommending UHaul to anyone.

Shawn A.
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The online check-in process went great, was speedy, and very easy to use.

Joe W.
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Customer did not leave a comment.

joe N.
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My drop off location did not have available the size storage unit I had reserved. Therefore, I had to take the truck to a different location that did. More bad news, they are charging me more for the unit than my original reservation (85 instead of 70). This part of my experience makes me unhappy with uhaul.

DONALD W.
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Rented a trailer for 6 hours, I was 2 hours late returning the trailer and was charged for a full second day doubling my cost. The attendant said is was our policy to charge a full day as a late fee. This is highway robbery, I ask when I picked up the trailer if I was late return what would the cost be, the response was better get it returned on time. I never got a straight answer. I would understand a $10-$15 late charge but a full day. Ridiculous... I will never recommend Uhaul again.

NANCY H.
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No one available when I pulled in for return. Waited inside for slow, one person to finally get to me who then told me to go outside. She went outside then some guy came up. Place not well managed.

MICHAEL M.
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A very pleasant experience from pickup to drop off. Guys were top notch! And a good value!

penny g. | First Impressions |
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Manny and his crew are superb! Very helpful and always have a solution. They go out of their way to make sure the problem is solved. The facility is clean and well kept. Especially Will Covid restrictions.

Chris K. | Overall Experience |
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This facility was maintained well and the staff has always provided excellent service.

Flor P.
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Customer did not leave a comment.

elaine c. | Overall Experience |
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Customer did not leave a comment.

GEORGE AND LISA W. | Overall Experience |
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Manny was the best. Some of the staff could be more friendly; but Manny is an excellent manager and any small issue we had, he was very quick to problem solve. We appreciated the diversity of his staff.

Vicente G.
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Customer did not leave a comment.

derrik L.
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Manuel was great to work with! The other workers there were extremely attentive and helpful.

jerry e. | Overall Experience |
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Customer did not leave a comment.

Gregory R.
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Customer did not leave a comment.

Hannah G.
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Customer did not leave a comment.

CHARLIE O.
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Customer did not leave a comment.

Richard L.
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Customer did not leave a comment.

Raemi A. | First Impressions |
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antonio C.
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Joe and another lady helped my brother and I connect the last component of our 4-way flat wiring that attaches to the trailer when we could not figure it out.

Warren P.
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Think about the customer.

FRANCISCO S.
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Customer did not leave a comment.

Amy P.
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I never went inside this location. I had a lot of trouble returning the truck via the phone. My location was not being recognized by the Uhaul website. But, this location did check me in and did not charge a fee.

David K.
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Customer did not leave a comment.

Jeremy C.
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Customer did not leave a comment.

james C.
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Customer did not leave a comment.

Kenneth H.
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Customer did not leave a comment.

SEVERENO W.
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Not make us wait so long

James D.
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You're doing fine folks!

daniel c. | Overall Experience |
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Customer did not leave a comment.

ed P.
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Customer did not leave a comment.

Louis B.
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Customer did not leave a comment.

Brandon C.
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Customer did not leave a comment.

Amanda Z.
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WAS TOLD I HAS TO BRING IT BACK BY 8 AM. BECAUSE OF IT BEING RENTED OUT, BUT WHEN I ARRIVED THERE WERE PLENTY OF TRUCKS AVAILABLE. HAD TO CUT MY HAULING SHORT.

Rickie O.
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Customer did not leave a comment.

Mike R.
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Customer did not leave a comment.

Mike R.
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Customer did not leave a comment.

Michael B.
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The location and service was great. Unfortunately it wasn't the original pick up location. U-Haul, as a company sucks at reliability. It's not a reflection on the people that work there though. The Phoenix crew was great, the people at the drop-off location in West Jordan We're great.

JORGE E.
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Customer did not leave a comment.

Terry M.
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I can't think of much that would have improved things. Impressed with your website & App integration, and made the process pretty easy.

Darryl H.
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become more friendly

LARRY J.
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Customer did not leave a comment.

lucy R.
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We go to this U haul location whenever we need a car trailer or cargo trailer and never disappointed with the service or equipment.

Adishia W.
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They lost the trailer that we returned!!!!!!! And blamed us for it. We returned the trailer.

Jaime H.
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Customer did not leave a comment.

Godfrey H.
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Great work by the team at 1126 N Citrus Rd Goodyear

PATRICK H.
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Customer did not leave a comment.

Steven W. | Overall Experience |
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Customer did not leave a comment.

JOHN G.
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Customer did not leave a comment.

Jim K.
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Customer did not leave a comment.

Darryl B. | Overall Experience |
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Manny Garcia and his staff is nothing less than professional. I would NEVER recommend this place. They are very deceitful and do not ever return phone messages.

RANDEL C.
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There was a problem with the woven belts that secure the front wheels to the the auto-transport. The roads in many states are not in good repair and the vibrations cause the woven straps to slide off the front tires, making the vehicle vulnerable to sliding off the trailer. It is my feeling that the sliding ratcheting device needs to be secured so it won't slide sideways, making the vehicle unstable. I had to re-secure the woven belts every 100 miles. An insurance liability concern for U-Haul. Please investigate.

Robert H.
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Great crew and very clean storage. I have been their customer for over 5 years and do all of my truck rental through Manny and his staff.

STEPHEN W.
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The trailer I rented should have been retired long ago. It had dents, popped rivets and a sticky door. I have rented many trailers over the years and most are in good to excellent shape. This particular one needed the junk yard.

DANIEL S.
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Customer did not leave a comment.

DEBRABERES B.
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Customer did not leave a comment.

Kellie M.
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Customer did not leave a comment.

mark C.
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How this truck ever got off this lot I have no idea! Service engine light, dash brake light, exhaust in the cab when stopped, headlights that were so dim you could hardly see them and best of all, NO brake lights! I've rented my share of uhaul in the past but this was ridiculous!

Prudencio P. | First Impressions |
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Reserved 2 units. 10x10 and a 10x15 on 8/31. Went in 2 weeks later and they gave them to someone else. Offered me a 5x10 since that’s all they had.

NINEVEH K.
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Customer did not leave a comment.

Jon M.
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Customer did not leave a comment.

BRIAN D.
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nothing it was awesome.

Lawrence M.
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Customer did not leave a comment.

David N.
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Customer did not leave a comment.

ROBERT H.
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Customer did not leave a comment.

FRANCES V. | Overall Experience |
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I was very happy with the service at this u-haul . I also had to rent a truck to move at the last min when my movers didn;t show up and we had to move our selves . I would recommend this u-haul and I would go back again if I need there facility. The staff was always very nice and helpful .

Dexter S.
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Customer did not leave a comment.

Charles B.
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The turn in process was excellent as were the people working at the time. The reason I didn't give an overall excellent is because of the problem I had with lights could have been avoided. This location had installed the hitch and electrical connections about 10 days prior and apparently didn't verify that the electrical connections were all working properly. As it turns out the pole that powered the running lights was dead thus no running lights on the trailer. All other lights did work so was able to safely drive in daylight only. They have scheduled me to come in and correct the problem at no charge. In the future the installer should verify all the electrical circuits are working before calling the job complete.

CURTIS W.
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Customer did not leave a comment.

MELISSA A. | Overall Experience |
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Customer did not leave a comment.

MELISSA A. | First Impressions |
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The entire staff was wonderful and helpful during our experience. Joseph went out of his way to ensure we had everything we needed, staying after hours to help. He was a great person to work with.

brian k. | First Impressions |
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We were very pleased by having a unit we could rent & close by but also by a very pleasant staff & cleanly facilities

Robert D. | Overall Experience |
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Customer did not leave a comment.

daniel m. | Overall Experience |
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Manny Garcia is great to work with. He made the whole experience great.

Carol M. | Overall Experience |
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Customer did not leave a comment.

Vaughn W. | Overall Experience |
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No problems, easy access and plenty of storage options.

VINCENT G. | Overall Experience |
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Customer Expectation is way above and beyond.

Donna M. | Overall Experience |
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Great service ! Clean and secure facility. We had rented a car trailer for our move from CA to AZ. We didn't know we were eligible for 1 month free for the smallest unit, it was a nice surprise and it was more than enough for everything.

Kayla A B. | Overall Experience |
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Customer did not leave a comment.

KELLY S. | Overall Experience |
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My only complaint is that the a/c didn’t work in our section of the building for the last week or so. They did get it repaired, but we did note that the cooling temperature was about 10 degrees higher than the signage said it would be.

Michelle W. | Overall Experience |
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Customer did not leave a comment.

Joshua S. | Overall Experience |
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Customer did not leave a comment.

Bob L. | Overall Experience |
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The elevator got stuck, wouldn't open, but the manager and staff were very accommodating by allowing us to keep our belongings in the truck until the elevator was fixed. Even gave us a couple more days of rent free storage.

Valerie G. | Overall Experience |
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The only complaint I have is there was a huge pile of ants and numerous beetles right outside my storage unit. After numerous calls to the facility and almost 3 months later...it still wasn’t taken care of. We removed our items after discovering the pests were getting inside the unit as well.

patsy o. | Overall Experience |
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They were really good never had any issues with them. The staff was very friendly. And they always asked if there was anything we ever need just to let them know.

VINCENT G. | First Impressions |
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Very knowledgeable and friendly staffs. Made our move very convenient. Thank you.

EMILY G. | First Impressions |
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Friendly staff. Got us in and out quickly and efficiently

Kevin M. | Overall Experience |
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Wonderful. Staff was very helpful and the place we kept clean at all times.

Donna M. | First Impressions |
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Manny was very helpful with the rental of a storage unit. We returned a car trailer from our California move to Arizona. The return crew wad very helpful. If we every need to move we will use U-Haul.

Debra R. | Overall Experience |
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Not only were my needs met, but my transition here in Arizona from NY was infinitely smoother due to the help I received here at this uhaul. I had no worries and was provided everything I could need. If I need storage or moving vehicles in the future I know where I will be going. Great Job! Thanks again!

Harold V. | First Impressions |
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Customer did not leave a comment.

Douglas G. | Overall Experience |
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The people were all awesome. I would recommend them to any and everyone one that needs storage help

Stacey P. | Overall Experience |
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Customer did not leave a comment.

John M. | Overall Experience |
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The employees were upbeat and friendly

tom and debbie c. | Overall Experience |
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Customer did not leave a comment.

Debra R. | First Impressions |
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The gentleman working in the office were very helpful and after a long one way trip from NY, I imagine I was a bit irritable and a bit in a rush to just get it over with. They remained patient, worked with me and explained everything step by step. I was given choices on the type of unit I wanted and in the end found a great one that made unloading incredibly convenient. While the trip had its difficulties, this portion of it could not have gone any better. Thank you to the two gentlemen that assisted me. I will absolutely be using this specific facility again in the future.

Ron R. | Overall Experience |
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The facility is clean, accessible and easy to move around with stuff.

Virginia B. | Overall Experience |
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Customer did not leave a comment.

Angelica P. | Overall Experience |
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Customer did not leave a comment.

Roger A. | Overall Experience |
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Customer did not leave a comment.

Adrian G. | Overall Experience |
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We enjoyed having our things stored at this facility. Moving things was so easy we like that they provide the carts and we were able to back our truck up to the dock. It was so convenient and helpful. I would recommend Uhaul to anyone and definitely use their services again should we need them in the future.

Stephen M. | Overall Experience |
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Very secure facility and service was great. Thanks.

Jason D. | Overall Experience |
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Customer did not leave a comment.

paul r. | Overall Experience |
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Customer did not leave a comment.

STEFANIE M. | Overall Experience |
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Customer did not leave a comment.

Alan S. | Overall Experience |
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Customer did not leave a comment.

Leticia D. | First Impressions |
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Thank you for making this transition very easy!

Aubrie J. | Overall Experience |
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Great location, clean and safe facility, helpful staff.

GEORGE AND LISA W. | First Impressions |
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Customer did not leave a comment.

Robert S. | Overall Experience |
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5 stars to the facility Manager Manny and his staff. Always helpful and professional.

Robert & Gayla L. | Overall Experience |
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We had a storage unit for four years, and never had any issues whatsoever. It was very easy and convenient to access our unit, at any time if we so chose to do so. Very clean and organized, and climate controlled which was very important to us. I would recommend this U-Haul to anyone looking to store items, and if you need to control the heat, I highly recommend a climate controlled unit. It is worth the extra money a month, because the heat here in AZ is brutal.

robert l. | First Impressions |
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Access card had problems. Electronics can be a pain.

Luis C. | Overall Experience |
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Customer did not leave a comment.

Timothy N. | Overall Experience |
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Manny is running a good team here. Everyone is helpful. Storage area was well maintained and always clean.

jasmine-Terry b. | Overall Experience |
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Customer did not leave a comment.

patsy o. | First Impressions |
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I really enjoy using U-Haul

Heidi N. | Overall Experience |
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The manager Manny was great and his team who helps run the facility even more so. Curb appeal is great as well as the cleanliness of the entire property. Although I did witness on several occasions a female employee out moving trailers around with the dolly type equipment while doing it watching videos on her phone the entire time. Maybe time to out away your personal cell phone and be more aware of what you are doing and the trucks/vehicles pulling in and out of there. The reason I moved out because after having my stuff there for a year this last month was a bit rough after my dad passed away while I was taking care of him and could not even get help with waiving a late fee. Left a bad taste and moved my stuff.

Barbara M. | First Impressions |
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Customer did not leave a comment.

Fred E. | First Impressions |
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Appreciate the carts provided for move in

ELIZABETH C. | Overall Experience |
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We had a storage unit for one year while we got settled in AZ and looked for a new home. Uhaul Goodyear on Citrus is sparkling clean, top to bottom, at all times. Everyone is friendly and knowledgeable. The security features are top-notch. Online booking and auto-pay are very convenient. I would use them again, no question.

Lee D. | Overall Experience |
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Staff has always been great to work with. Thank for all your help over the years with my many moves.

Allison C. | Overall Experience |
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Customer did not leave a comment.

daniel c. | First Impressions |
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Customer did not leave a comment.

Gary H. | Overall Experience |
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Staff was sharp , professionals . Always a good experience . Thank you for having these folks on board . Gary H

Gary L. | First Impressions |
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Customer did not leave a comment.

david s. | Overall Experience |
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Customer did not leave a comment.

vidanage d. | Overall Experience |
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Thank you

monty G. | Overall Experience |
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Customer did not leave a comment.

steven e. | Overall Experience |
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Very helpful and friendly staff. Always a smile on their face and quick to acknowledge you as soon as you walk in.

rachel b. | First Impressions |
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Manny was very helpful with issues we incurred from Pickup that he had nothing to do with

William G. | Overall Experience |
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Great location with very well maintained facilities

CHARLOTTE P. | Overall Experience |
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It was very hard to speak to a U-Haul representative when I would call. This is why I rated them average although staff was very nice.in store.

Delmar N. | Overall Experience |
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thank you

Hollyanna B. | First Impressions |
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What a great bunch of people!!

Maria H. | Overall Experience |
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Awesome Customer Service!!!

Melanie D. | Overall Experience |
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Easy transaction all around and professional employees. Over a year rental.

linda b. | Overall Experience |
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I was supposed to be put on autopay which didn’t happen. I then received collection notices. It was impossible trying to talk with someone on the phone: they use a call center for their billing.

john r. | Overall Experience |
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All was handled well by the staff. The unit was clean & adequate.

Allison C. | First Impressions |
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Had to wait a little bit before receiving service but once I was helped by Trevor Valencia everything was excellent. He showed me to the unit and Made sure I understood how the payments worked. Thanks

DONALD N. | Overall Experience |
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I had three units in two locations and both facilities and staff were great!

Debbie W. | Overall Experience |
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Great place to store stuff. Would rent a space there again if needed.

Kenneth D. | Overall Experience |
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Great facility, clean and well maintained.

Dakota D. | First Impressions |
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Friendly, quick service. Gave full explanation. It was very clean. I like the cameras and alarm system. Insurance was a great price as is the temp contol

Nathan B. | Overall Experience |
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Manny and his team are excellent. We enjoyed getting to know Erica. She is absolutely a very special lady.

alexadra p. | Overall Experience |
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Customer service was awful. There is no direct number to call facility. And uhaul customer service number cant help with storage issues. Took 6 months to resolve issue. And recieve a call back.

steven e. | First Impressions |
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Very helpful and friendly staff.

Savannah C. | First Impressions |
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Staff was extremely thorough and helpful. Very friendly.

Candace S. | Overall Experience |
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Very friendly and fast service.

stephen m. | First Impressions |
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Manny was an information dynamo. The process was very smooth..

Timmothy M. | Overall Experience |
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Two, four, six, eight. Who do we appreciate. UHaul!

sergio a. | Overall Experience |
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I set up for automatic payment and some how was buying charged late fees and denied access to my belongings. Then I called and paid the amount and was still unable to access my belongings for days.

Rachel R. | First Impressions |
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Manny Garcia and his staff were nothing but accommodating. I appreciate the professionalism and friendly staff. They were ALL GREAT!

Karen T. | Overall Experience |
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The staff is amazing. John helped us with the truck and trailer and was very professional.

judith s. | Overall Experience |
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Our needs for storage were limited. We were ALWAYS treated with the utmost respect and courtesy. I would definitely recommend this U Haul storage facility to all.

charles t. | First Impressions |
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Very easy administrative process. Access is as promised. So far so good.

Ron R. | Overall Experience |
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Clean and great access to the area

Yasmin R. | Overall Experience |
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Very good experience from the beginning to the end. Staff was helpful and friendly.

Arturo M. | First Impressions |
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The custoner care is great. The only thing is some locations have slower internet than others or no free wifi to uoload photos or other things.

Craig C. | Overall Experience |
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Thanks!

Cirilo D. | First Impressions |
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Even with computer systems down. The customer service personnel still gave great service.

Julieta P. | Overall Experience |
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My experience has always been great with UHaul location off Citrus in Buckeye, AZ. The saff, service, safety and cleanliness.

TATIANA S. | First Impressions |
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The staff was very friendly and the facility is great!

John P. | First Impressions |
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I arrived 5:00 pm thinking I wasn't going to get a storage but .they didn't even hesitate .very helpful, nolagable, diffently rent here again .john

Virginia B. | First Impressions |
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Young lady that helped me was been friendly and helpful.

DJ F. | Overall Experience |
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most of the people working there they act like they don't want to be there.

Stephanie S. | Overall Experience |
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N/A

LAWRENCE B. | Overall Experience |
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Great place

Ron E. | Overall Experience |
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Look forward to doing business with you again

William G. | First Impressions |
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Super clean facility is well maintained. Super helpful employees with great customer service skills

DJ F. | First Impressions |
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Act like the employees didn't really care about the customers there was more into doing whatever they were doing. Just doing their job if that.

Gary D. | First Impressions |
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Great service! We arranged 4 our units long distance. Due 2 availability we had 2 reserve multiple units. Upon arrival,we asked if any bigger units had become available:yes & they chnged it no prob!

Tim F. | First Impressions |
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U-haul employees were great. A customer blocked the driveway a long time and made rude gestures to me. You shouldn’t have mad violent people like that driving your trucks. It’s a road rage liability.

kimie s. | Overall Experience |
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Manny and the crew are very AMF I mean very professional. I’ve been using this facility for years and Goodyear Citrus is by far the best. I will definitely be recommending to everyone

CARRIE V. | First Impressions |
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Everyone was very helpful

kaitlyn s. | First Impressions |
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It was hard to speak to the Goodyear, AZ location on the specific policies that the 'Call Answering Service" representatives were unable to answer. Sales Reps in person were FANTASTIC though

Rhonda F. | First Impressions |
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Manager was quick, efficient, knowledgeable, and friendly.

Rene H. | Overall Experience |
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Overall, I’d recommend this facility. Clean, safe, and easy to use.

charles m. | Overall Experience |
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Very friendly staff. Manager took a few moments to trouble shoot and fix a wiring issue for my trailer lights at no charge. Definitely recommend their services to anyone!

lourdes m. | Overall Experience |
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Very happy with the service

Ron E. | First Impressions |
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Everyone that worked there was every helpful, and look forward to Working with them in the furture.

john j. | First Impressions |
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Great service. Friendly and helpful staff.

brianna w. | Overall Experience |
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I know you don’t want people living in the storage units but you need vending machines or water available for people. It’s 113 outside and we ran out of water.

Mary F. | First Impressions |
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Steele was our customer service rep. He was very knowledgeable and had great people skills. He made our visit very pleasant.

Ron R. | First Impressions |
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on time and very responsive.

Piotr S. | Overall Experience |
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Very helpful and kind people to work with

alice c. | First Impressions |
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Everyone was very helpful at U-Haul & Storage place, I would highly recommend this storage to anyone over the others, Thank you, Alice Chambless from Tonopah, AZ

Sherin C. | First Impressions |
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Unauthorized charges, customer service is lacking and many mistakes. I drove out of my way to go to this location and my was it a mistake. Next time, I e'll use the location closest to me.

Rudolph J. | Overall Experience |
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Great facility and great staff

earnest n. | Overall Experience |
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Great Place

dennis w. | Overall Experience |
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Thanks

jason l. | Overall Experience |
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Great customer service, friendly and helpful employees.

Craig G. | Overall Experience |
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Manny, Alex and all staff members were true professionals!!!! Thanks for making our move to AZ awesome! !!

Quentin K. | Overall Experience |
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Great location and people

Michelle H. | Overall Experience |
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later hours in evening during hot summer would be nice.

AMANDA J. | Overall Experience |
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Everyone was very nice, professional and understanding.

Lori h. | Overall Experience |
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I will recommend UHaul storage to everyone.

Brandon B. | First Impressions |
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Staff is very polite and patient, property is clean. Highly recommended.

Kayla W. | First Impressions |
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There was an issue with my final bill, but you guys took care of it. And good service!

Denis B. | Overall Experience |
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Great service from all staff.

ginny k. | Overall Experience |
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Great facility every accommodating.

abby m. | First Impressions |
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Everyone was lovely and the facility is exceptionally clean.

George H. | Overall Experience |
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Very helpful and courteous

callcut p. | Overall Experience |
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The only thing I didn’t like was the size of the units. I had a 1 bedroom apt with no furniture and had to rent a 2 bedroom unit and hire someone to stack boxes or stand on a ladder and do it myself.

Ron T. | Overall Experience |
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Could use another elevator.

James B. | Overall Experience |
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Manny was great!!

Shelly S. | Overall Experience |
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You need my employees to help your customers. After 1 year of renting a unit and trucks, I felt the employees were overworked and couldn’t give good customer service because there wasnt enough help

Anna G. | First Impressions |
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Great customer service

james r. | Overall Experience |
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If I needed help with lifting or loading someone was always there to lend a hand!

Lee D. | Overall Experience |
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Thank you Manny and Sylvia for all your help you made the final part of my move easy. Your kindness is appreciated. And Alex for putting my uboxes in a position that made it easier to unload.

Craig G. | First Impressions |
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Alex and the crew were awesome!!!

Angie O. | First Impressions |
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The staff was very friendly and very helpful Excellent job

Tami R. | Overall Experience |
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They are always very friendly there. The storage facility is always clean and easy to get to my storage unit. Plenty of carts available to move my stuff in or out.

john g. | First Impressions |
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Great service for folks from all over...right when we need a little space😇

carol l. | First Impressions |
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The service that we have had in both locations of U-Haul has been absolutely excellent

don m. | Overall Experience |
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Great service all around.

Fred P. | Overall Experience |
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Manny Garcia runs a well oiled facility. Great employees

Heidi N. | First Impressions |
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Staff was super friendly and helpful. Acknowledged me as soon as I walked in the door. Building is super clean and the climate control building is nice and cool.

Barbie K. | First Impressions |
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None

CAROL F. | Overall Experience |
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Staff are very helpful.

brian L. | Overall Experience |
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Customer service was so lacking we decided to remove our items from the storage and move it a few miles away to a competitor. I filled out a complaint last month which was ignored.

Johnnie M. | First Impressions |
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Staff was knowledgeable and friendly

dean m. | Overall Experience |
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Great Location...

LOUISE L. | Overall Experience |
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Very happy with this facility

GAIL l. | Overall Experience |
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The facility is very efficiently ran.

Cathy S. | First Impressions |
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Extremely helpful, and very friendly, we can't say enough good things! Thank you at a very stressful moving time! So glad we chose this moving and storage!

rosangla t. | First Impressions |
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Very friendly people, clean units.

wendell s. | Overall Experience |
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My only complaint would be,rent increase ever year, like clock work,do to circumstances I had to store my belongings for a long period of time and times being what the are and money be tight it hurt.

don m. | First Impressions |
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Great service...everything explained well

Tami R. | First Impressions |
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The gentleman who checked me in was very nice. He signed me in and we took care of all the paperwork right away. It probably took no more than 15 minutes for the process.

william m. | First Impressions |
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Great customer service

Quentin K. | First Impressions |
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Fast and friendly service

marguerite g. | Overall Experience |
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U_U Everything deserves a blue star, The office people were very helpfull , I would tell family and friends how great it is to go to U_HAUL STORAGE

Joyce D. | Overall Experience |
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Pleasant experience even with moving.

Nathan B. | First Impressions |
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Great location

Spencer H. | First Impressions |
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Great facility! Very helpful employees! Outstanding customer service! With reasonable prices! Awesome experience and would recommend to anyone looking for storage or moving!

william s. | Overall Experience |
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Very knowledgeable young men and very helpful!!

Teresa O. | Overall Experience |
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Thank you

Robert Gould A. | First Impressions |
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The staff was friendly and helpful.

michelle s. | Overall Experience |
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Clean well lit safe nice storage facility. Has a cool area for donated stuff that you dont want anymore. I belive goes to goodwill.

Joshua G. | Overall Experience |
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Excellent service everytime.

ricardo r. | Overall Experience |
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People were very helpful and very understanding and very nice

Stephan S. | Overall Experience |
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My locker met my needs and beyond. Super clean facility and secure. I highly recommend this facility.

Joshua M. | First Impressions |
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Whoever rung us up. I believe it was the supervisor did a awesome job. Please give him a raise or something. My wife and I have renter a uhaul storage unit before and he is by far the best employee

janis w. | First Impressions |
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The truck rental was easy. I transported 2 U-boxes, the first box the employee did not check the lights on the trailer, The lights were not working.

Rio B. | First Impressions |
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Facility is very new and very clean. I like the layout and security. All the personnel were knowledgeable and helpful. Much better experience than I have had with Extra Space in the last 20 years.

John G. | Overall Experience |
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Need better communation on how your promotion works for free storeage. I had employees tell me two different versions. Manager of faculty would not return calll back.

Forclosure solutions, inc C. | First Impressions |
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The entire rental experience was thorough, the personnel polite and respectful, and the storage unit and the entire facility was clean and inviting.

richaed t. | Overall Experience |
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Thank you Manny at U-haul Moving & Storage of Goodyear. You and employees have been very helpful and kind with all my storage needs, truck and trailer needs. Peter Tessensohn

KATHLEEN S. | Overall Experience |
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every employee exhibited excellent customer service I felt completely attended to and all of my needs were met and my concerns addressed

Dennis S. | Overall Experience |
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Recommend

amanda c. | Overall Experience |
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We never had any complaints. It is always spotless and the staff is friendly. My only complaint is there isn’t a easily accessible trash bin and dumpster you can pay to use is never available for use.

Larry D. | First Impressions |
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Staff was friendly and prompt.

kelsey l. | Overall Experience |
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Excellent service and facility.

opal h. | Overall Experience |
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The Storage facility is well maintained and secure, the storage facility is klean and provides all necessary moving Equipment Thanks

diana m. | Overall Experience |
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Staff is friendly and helpful. Facility is always clean. Convenient location.

peter c. | Overall Experience |
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Nice facility. Always clean.

MARY K. | Overall Experience |
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They were very helpful

LaShawn R. | Overall Experience |
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Excellent facility and great staff.

Leon S. | Overall Experience |
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always clean would say hard to get to loading docks with a trailer car haulers are to close to docks and can't back in correctly

Nick T. | Overall Experience |
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Great facility, super friendly

Christopher B. | Overall Experience |
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Good experience.

Sybil A. | Overall Experience |
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I was very sad that i had to throw my king size mattress as well as my son's mattress away due to having urine and pets blackpallets on them being in the storage unit. Bags of blanket were distorted.

Nick T. | Reservation |
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Couldn’t be more friendly

alberto f. | Overall Experience |
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For almost two years of storage unit used, we always felt like family there! Everyone was helpful and friendly!

joseph y. | Overall Experience |
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No problems. Frontline employees and the general manager at the site were always personable. Customer service was great, even if busy with another customer, you always got a greeting. Says a lot!

Tim B. | Reservation |
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I thought it was OK

Kenneth W. | Overall Experience |
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thank you

sharon b. | Overall Experience |
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.

Martin G. | Overall Experience |
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I wish I would’ve use this storage facility for all my storage needs. Other storage facilities don’t provide the security and protection your valuables need.

DAVID T. | Overall Experience |
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Great facility close to freeway. Easy interior access will rent here again if the need arises.

larry p. | Overall Experience |
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Great experience with staff and facility. Used storage and trailer rental without any issues. Would recommend!

Nick W. | Reservation |
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Great job by Manny and his entire team. Professional, quick check in/out, storage area was spotless. Appreciate the friendly service.

Linda S. | Overall Experience |
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when i rented the space i wasn't told that if you stopped using your space in the that you do not get your pro rated $ back. I paid rent on the 4th and cleared out my space on the 6th - it's BS that

Jeffrey R. | Overall Experience |
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We have used this storage facility twice, and it is always clean, cool, easy to access, and secure. Staff is friendly and helpful.

jenette h. | Overall Experience |
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I appreciated the fast and convenient service I was given during my time renting. Never any issues.

lynn p. | Reservation |
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Great employees, service and location.

KEVIN S. | Overall Experience |
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Manny was very helpful.

Christoper D. | Overall Experience |
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The entire team at this location displayed professionalism and were very helpful..

MARC S. | Overall Experience |
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Always clean, helpful staff when needed, easy loading and unloading with extra carts to assist

Alma F. | Overall Experience |
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Great facility, Great services. My only complaint is that the storage unit located outside have a way of getting a lot of dirt inside them. I guess it could have been because of the monsoon.

william l. | Overall Experience |
Rating:

Great

Gerald B. | Overall Experience |
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poor business decision to not pro rate the storage usage. People close on new homes at unexpected days and need to move out. We would have had to pay the full rate for 1 day of use

Chris M. | Reservation |
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Great staff, just wish the entire lot was asphalt rather than having gravel in front of my unit.

Kenneth J. | Reservation |
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Great customer service

Ramiro P. | Overall Experience |
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Available tools and resources were convenient for an easy move in and move out experience.

Kenneth J. | Reservation |
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Excellent customer service and cleanliness..

DEBORAH C. | Overall Experience |
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Moved out because rate was raised less than 60 days after move-in.

Tracy H. | Reservation |
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Great service friendly helpful

Alexander C. | Overall Experience |
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The property was clean and well maintained. easy access everytime I visited. thank you.

Gerald B. | Overall Experience |
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Very helpful staff and unit was accessible whenever I needed to use it.

Wendy H. | Overall Experience |
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What a relief not having my unit ransacked and items stolen like my last experience with UHaul self-storage. Much better facility than the one at 67th Avenue and Bell Road.

manuel g. | Overall Experience |
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Manny Garcia was very helpful and acommadating.

KONRAD D. | Overall Experience |
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Clean and easy access!

Kimberly W. | Overall Experience |
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It would be nice if you prorated fee's when you get your stuff out of storage early. Staff was very friendly and helpful. I would rent here again if I needed services.

Rebecca M. | Reservation |
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Great staff.

harrison b. | Overall Experience |
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Nothing but good service. Thanks guys.

rory m. | Overall Experience |
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The only hiccup I had was when I got a new debit card.i wasnt notified about a missed payment.

mailinda S. | Overall Experience |
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N/A

Richard B. | Overall Experience |
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Just wish that there was a way staff could access a unit if a customer forgot/lost their key to the lock provided they are in could standing and able to properly identify themselves

Eric G. | Overall Experience |
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I recommend adjusting to earlier or later facility hours

robyn a. | Overall Experience |
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Staff was great, it was pretty busy so we had to wait a while to get checked out. Would be good to have a few more people to help them out. Overall everything was great.

Jonathan B. | Overall Experience |
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My wife and I used this Uhaul storage to store things while our house was being built. We got so lucky to have a uhaul so close!! Staff was super helpful. Will definitely be coming back!

Ashley H. | Overall Experience |
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Everything was great!

DAVID Y. | Overall Experience |
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Super clean. Staff efficient and helpful. Great experience.

Andrea P. | Overall Experience |
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Fast and easy! Will use services again!

christine p. | Overall Experience |
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Great service!

ANDREA F. | Overall Experience |
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My movers were harassed by management about leaving perfectly good conditioned furniture behind for others to take because we no longer had the space in our smaller household.

Judith O. | Overall Experience |
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The only issue I had was it took a couple months to initiate direct withdrawal and I kept receiving notices that I was late. They did credit my late fee back though and corrected. Overall great place.

brandie s. | Overall Experience |
Rating:

none

No reviews have been submitted for this location.

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