Customer Reviews for U-Haul Moving & Storage of Grand Junction

3324 reviews

2949 E North Ave   Grand Junction, CO 81504

(970) 241-5933

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(970) 241-5933

2949 E North Ave
Grand Junction, CO 81504

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Amy E. 
Rating:
5.0

Customer did not leave a comment.

Kathleen B. 
Rating:
1.0

Lonny the "manager" has poor social skills and it effects his customer service. Snarky unpleasant attitude is off putting. He referenced that he made "lots of money" as a weird flex for his lack of personal tact. Would never do buisness with this establishment. Would seek to steer anyone I knew to never use this branch of the uhaul organization. This place is a dud.

JAIME M. 
Rating:
5.0

Service was great!

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Justin K. 
Rating:
4.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

the entire crew was very helpful & patient - thank you!

Matthew B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

James Lewan did an excellent job both checking us out with a trailer and checking us back in. Thanks for employing him!

Greg L. 
Rating:
5.0

They were extremely nice and helpful. Really appreciated how they treated us.

DOROTHY F. 
Rating:
5.0

Customer did not leave a comment.

KEITH P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELINA S. 
Rating:
5.0

Customer did not leave a comment.

HAROLD S. 
Rating:
5.0

Customer did not leave a comment.

Zachary Dale H. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER H. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
4.0

Customer did not leave a comment.

Robert K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARISA B. 
Rating:
4.0

Nothing customer service is outstanding Definitely use you for all my rental needs.

ROSE W. 
Rating:
5.0

U-haul is the GREATEST!

James L. 
Rating:
5.0

Customer did not leave a comment.

MELVA O. 
Rating:
2.0

Because Every time I went to my unit my boxes were wet on top. The ruined some pictures that I have no way of replacing.

Catherine S.  |  Overall Experience 
Rating:
3.0

After the first truck was not working got a good one. They should have helped correct the moving blankets. I only picked up two dozen not six dozen.

SHANNON H. 
Rating:
4.0

Quick courteous professional check out.

HAROLD B. 
Rating:
5.0

Customer did not leave a comment.

DILNER B. 
Rating:
5.0

Customer did not leave a comment.

Ken M. 
Rating:
5.0

The best uhaul spot. Ive rented a lot from here, even when there are closer places to me. I go out of my way to come here.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
1.0

No I absolutely would not recommend this location after the way we've been treated by the manager Lonnie he came and took the truck we we're using with our belongings in it 4 hours before it was time to turn it in a

SARAH C. 
Rating:
4.0

Customer did not leave a comment.

Joseph Q. 
Rating:
5.0

Awesome service!

JAMES L. 
Rating:
5.0

Excellent customer service, easy process

BO C. 
Rating:
5.0

Mr. Kalem at the Grand Junction location was exceptional. Please recognize this employee as a true professional. I was pleased to have met this young man , representing the UHaul organization. Thank you Mr. Kalem for your exceptional customer service. This location experience was exceptional. Again, Mr Kalem was one of the most friendly and customer oriented employees, Great Job!!!!!!

ted A. 
Rating:
5.0

Jennifer is awesome and cute as a button

Kevin J. 
Rating:
5.0

Staff is great, friendly and helpful.

JERRY A. 
Rating:
4.0

Customer service was great. Pick up and checking out the moving truck was an easy and simple process. I ended having to get a bigger truck due to the location not having the size I needed. Offering a discount and/or the truck at the price of the needed equipment would be my suggestion.

JESSICA R. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
1.0

I have not rented anything from U-Haul and I keep getting these lousy emails. Please stop

TADD W. 
Rating:
3.0

Customer did not leave a comment.

KATELIN H. 
Rating:
5.0

Thank you loaning me a adapter!

DEBI S. 
Rating:
5.0

Customer did not leave a comment.

Caroline R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
4.0

FYI: Upon renting the truck, I noticed, while we were on the road, that one of the rear outside dual tires was low. Was a little bit of a challenge to find an air hose that accommodated THAT particular air stem of the tire.

ROY M. 
Rating:
5.0

Keep doing exactly what your doing

Micheal W. 
Rating:
3.0

The self return system didn't work smoothly. I had to redo it about 5 times. I wouldn't do that again.

Susan B. 
Rating:
1.0

When dropping of the rental truck I asked the gentleman about the $100.00 credit as I was told to do that it would be in my reservation he was very rude and said "I'm not giving you ANY money that I did not collect from you! You need to figure that out with the location you rented from. I'd also like to speak to someone about not have air conditioning as the response from the gentleman was "did you call road side assistance?" He was not willing to help at all. Please have a representative contact me. Thank you

Lee D. 
Rating:
5.0

REturned vehicle - told agent about the extra mileage due to a road closure. He helped me within minutes....I sat on hold for 2 hours before returning the vehicle hoping customer service would help me...CS just hung up on my multiple times. the agent I returned to, said yep you can't help that the interstate is closed and fixed it for me.

Ashley B. 
Rating:
3.0

Over all the store is good but on this particular reservation I walked into the store Larry was helping a customer, another customer came in after me and the first words out of Larry's mouth was "I sure hope you have a reservation". He didn't greet myself or the customer behind me. His customer service is definitely not good. I've worked in customer service before and I personally know this is not how you treat your customers. If this is the experience I'm going to have at this store I will start going to a different store.

BERNARD M. 
Rating:
4.0

Customer did not leave a comment.

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

Heather P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Y. 
Rating:
5.0

Customer did not leave a comment.

IAN MITCHELL G. 
Rating:
5.0

Great help hooking up and very friendly.

SANFORD H. 
Rating:
5.0

Nothing. Kalem was such a big help and very knowledgeable! Such great service on both ends!

MORGAN R. 
Rating:
5.0

Very friendly staff.

Lonnie Y. 
Rating:
4.0

Customer did not leave a comment.

CARLOS P. 
Rating:
5.0

Customer did not leave a comment.

KEITH P. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Great service with knowledgeable employees.

RONALD L. 
Rating:
2.0

Hire another manager. Rudest person I have ever dealt with.

KEVIN J. 
Rating:
4.0

Great service. Maybe chair waiting area, fur disabled

ESTHER G. 
Rating:
5.0

Customer did not leave a comment.

VICTOR P. 
Rating:
5.0

Staff more than 1 person on a busy Sunday afternoon.

Lucas B. 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

The only thing that I had a problem with was, I believe, a miscommunication. I specifically asked if there were tie downs in the truck. The nice lady said "I think they are in there" as she put my personal 2 wheeler in there. There were not tie down straps and I had to go buy some. Thank you

DEBORA H. 
Rating:
5.0

Great job. Wase of rental and return is customer friendly.

ELIZABETH W. 
Rating:
4.0

Access to storage was very good. There were dead bugs all over inside though. JHopefully live bugs will not get into our things. Jennifer was very helpful and assisted us in whatever we needed. No complaints.

Douglas O.  |  First Impressions 
Rating:
4.0

We have been customers of this U-Haul location on North Avenue in Grand Junction for nearly 25 years. Trailers, trucks, vans, and propane refills...they are always very helpful! Thank You-Haul!

DEAN R. 
Rating:
5.0

Easiest pick up and drop off location

Still R. 
Rating:
5.0

Customer did not leave a comment.

Bill C. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN P. 
Rating:
5.0

When in Grand Junction, CO I always use this location. They are friendly and professional. They always seem to have the equipment I need. I would recommend this location for U-Haul rentals.

JERRY F. 
Rating:
3.0

The staff is rude initially. Maybe they are overworked, not enough help. I have always had a long wait. One gentleman there snaps at you til you put him in check.

Sylvia A. 
Rating:
4.0

Customer did not leave a comment.

Dongjun R. 
Rating:
4.0

No, I was satisfied. You got me out of a problem situation. Thank you so much. Tena Rowland

TENA R. 
Rating:
4.0

Customer did not leave a comment.

WANDA L.  |  Overall Experience 
Rating:
5.0

customer service at its best thank you

William M. 
Rating:
4.0

Customer did not leave a comment.

ADAM F. 
Rating:
5.0

Customer did not leave a comment.

JACOB A. 
Rating:
5.0

Customer did not leave a comment.

KATIE G. 
Rating:
5.0

Customer did not leave a comment.

TYRANCE P. 
Rating:
3.0

I had worked with 2 different people and they were like night & day one very helpful the other almost to the point of being rude.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Matt D. 
Rating:
1.0

We called about a certain size trailer. The gentleman told us that he didn't have any and proceeded with creating a ticket for a much larger trailer. We arrived at the location a few minutes later to find that there were several trailers in the size we had originally requested. 😡 Went inside to do the paper work and the other gentleman (who appeared very skittish as though he was under the influence of something) couldn't find our reservation in the computer. Trying to convince me my rental was for another location when I had the verification text in front of me. Instead of just starting a new ticket he spent forever trying to prove me wrong. The original gentleman came in and vouched for me. He was who I talked to over the phone. This whole situation was very unnecessary and frustrating. First to be lied to and then to be accused of being a liar. All I wanted to do was rent a flat trailer for a few hours. 🤦🏼‍♀️

TREENA V. 
Rating:
5.0

Larry and his staff are excellent.

WILLIAM S. 
Rating:
1.0

Make sure when you tell someone you don't have what they are looking for, that item ISN'T IN YOUR YARD. I reserved a tow dolly and was told there wasn't one available so I had to rent a car hauler. When I went out to get it, there was a tow dolly parked right next to the car hauler. Also, make sure when you rent a car hauler, it has all the wheels on it BEFORE you hook it up to the customers vehicle.

Richard Ernest J. 
Rating:
5.0

Keep up the great work.

Janine J. 
Rating:
5.0

Customer did not leave a comment.

BRETT F. 
Rating:
5.0

Customer did not leave a comment.

TED EUGENE V. 
Rating:
5.0

Very customer friendly.

WILLIAM R. 
Rating:
5.0

Employees helped me get set up, load the trailer on for me, and we're great through the whole process

NICOLE M. 
Rating:
5.0

Customer did not leave a comment.

Marc V. 
Rating:
2.0

I reserved a unit online for longs park facility with 24 hour access, but when I went to office to get set up I was told there were no 10x10 units available at that location. I had to take one in a different location that was in doors. I don’t understand why it even lets you make a reservation if you’re not going to be guaranteed the unit.

Ashley L.  |  First Impressions 
Rating:
3.0

Waited 45 minutes to check the truck back in. Very under staffed

GUY R. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
2.0

Staff appeared not to be helpful with how to load vehicle on auto transport.

TODD G. 
Rating:
4.0

Good Job!

CHARLES R. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
2.0

Fix the mirror so they actually stay where they need to. Maybe make sure that the customer has what they reserved.... I asked and paid for a dolly that I never received. Called and notified them and still no credit.

TRACY J. 
Rating:
5.0

Customer did not leave a comment.

Cameron K. 
Rating:
4.0

Customer did not leave a comment.

HANNAH LARAYNE F. 
Rating:
5.0

Customer service is jammed and waiting online for an hour or more is nonsense

LINDSEY C. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
4.0

Customer did not leave a comment.

Myron K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Z. 
Rating:
5.0

Customer did not leave a comment.

PAMALA P. 
Rating:
1.0

I was given one storage unit, only to find it was already occupied. When I went to the office to sort it out, the staff member was exceptionally rude because it was “close to closing.” He gave a another unit, across town, that turned out to also already be occupied. At that point, the office was closed and I had to find alternative storage because I didn’t have time to wait until morning because I had to be out of my house by the next day.

Erin S.  |  First Impressions 
Rating:
5.0

Lonnie and his crew were so very friendly and helpful!

Rebecca M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary H. 
Rating:
1.0

Certain Staff are very rude to customers to the point they walk out and go elsewhere. I have rented equipment and storage units many times at this facility through the years and every time there has always been rude unaccommodating staff at some point through the process. I will not use this UHaul facility ever again.

Shannon R.  |  Overall Experience 
Rating:
5.0

Piece of Pie, Easy as Cake.

JAMES L.  |  First Impressions 
Rating:
5.0

I feel very secure having my items in the storage unit.

Mary Ann G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

charles a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sintia r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tommie j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIM O.  |  Overall Experience 
Rating:
5.0

I entered my code and the keypad said hello Rebecca so I knew I did it right but the alarm still went off when I lifted the door.

Rebecca M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  First Impressions 
Rating:
4.0

staff always available and willing to help.

william s.  |  Overall Experience 
Rating:
5.0

This U haul store is very friendly. Had a lot of patience with me. Customer service was great and fast. The rates were great. And very understanding when I had to pick the truck up later . So very convenient . Thank You I would recommend this store to everyone.

angela L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Austin A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia C.  |  Overall Experience 
Rating:
2.0

The customer service was never on par, in the whole time we rented from them. Was never able to get an answer to any questions by employees. We would always need to speak with a manager and the manager was never available and rarely returned phone calls. Then was extremely rude when dealing with him at the counter.

ethan c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patrica k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronica L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garry M.  |  Overall Experience 
Rating:
5.0

Helpful and friendly staff

flordelis D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacob L.  |  First Impressions 
Rating:
4.0

Good overall experience. 🙂

Mike P.  |  First Impressions 
Rating:
1.0

My unit is inside office, no 24/,7 access, have to haul everything through office, did not get a free lock, and no 30days free with rental.

Misty P.  |  Online Move In 
Rating:
5.0

Seamless experience start to finish. Staff are very helpful and accommodating. Facilities clean and well maintained. Definitely recommend.

charles m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Zoe H.  |  Overall Experience 
Rating:
5.0

I think I upset the manager when I parked my vehicle and trailer but I needed to unload into the storage unit before I turned the trailer in. I had a storage reservation and needed to check in. He was very busy and did get a little irritated with me but everything turned out great....

Beverly M.  |  First Impressions 
Rating:
4.0

My rating for storage is excellent, but I was not please with my rental experience as I reserved a van, then was changed to a moving truck despite my protests. I ended up cancelling the reservation and finding another rental.

Traci H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sarah P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFERY C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MOLLY L.  |  First Impressions 
Rating:
5.0

Very friendly, helpful staff.

Elaine K.  |  First Impressions 
Rating:
5.0

Val was precise and efficient in setting-up my account.. I am very pleased with the clean facilities and the storage unit assigned to me (1023). Farley Inglis .

farley i.  |  First Impressions 
No reviews have been submitted for this location.

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