Customer Reviews for U-Haul Moving & Storage of Grand Junction

Quick and helpful

Very friendly helpful staff.

Have never had an issue with this store.

My pick up and drop off were quick and went well. The attendant was helpful.

Lonny was very helpful.

Great trucks! Great service! Great deals!

My personal experience at this location was very pleasant, James is the name of the representative at this location he went above and beyond to help me , I will come back to this location in the future Thks

Larry found every reason to not rent me a trailer and was argumentative through the process. James was nice at first but when larry said they could not rent a u-haul trailer to me because I rented a Penske truck, james got flustered. I asked james too call the manger and larry continued to tell him not to rent it to me. Finally james called and the manager said he didn't care as along as the truck has the right tools capacity. When hooking up the truck/trailer, james complained about the Penske truck wiring and actually yelled at me when I asked him to test the trailers wiring. Turns out it was the trailer wire and not the truck! James became very angry and threw the wire on the ground and yelled at me when I tried to plug the wires together. It seems that Larry is the guy that likes to say no and james is very nice but gets bullied by larry. Not a good experience.

The customer service was never on par, in the whole time we rented from them. Was never able to get an answer to any questions by employees. We would always need to speak with a manager and the manager was never available and rarely returned phone calls. Then was extremely rude when dealing with him at the counter.

The truck was a mess in the back when I got it. It was an otherwise great experience.

The first two tow dollies had a mechanical and electrical issue. The third dolly they connected worked great to tow a car 500 miles. The Uhaul personnel compensated me for the inconvenience, I will return and recommend Uhaul. Gene

Treat the customer with respect and listen to the customer!

So everything there was good except the gentleman that checked my vehicle so when I brought back the vehicle that I was using the gas needle didn't move on the truck at all he was rude about it and still charged me $8 "which isn't a bad thing" but the issue i have about it is he was just plan right rude other then that everything else was good

The location is convenient, accessible and clean. The equipment I've rented through the years has always been well-maintained and dependable. The employees are generally courteous and friendly. However, I have consistently had to wait an exorbitant amount of time to be served; management needs to either hire more employees or do a more effective job of scheduling.

Nothing to improve at this time. Good staff, friendly. Val was a pleasure to work with.

We reserved a 26 ft truck 2 mo in advance but no truck was available when we needed it. We had to drive two hours to get the truck we needed. It was a inconvenience.

The employees that work there are GREAT!!

Drop off location was great

No masks on employee-odd

Masks need to be worn

Difficult to reach by phone, 20 minute wait time.

The rented car dolly had an issue on the way. The drivers side wheel fender, broke a front tack weld, and was dragging on the road. I secured it with Velcro that I had in the towed car, but had to stop four different times to replace the Velcro. This added two hours to our trip making it twelve hours instead of only ten.

It was a great experience

the moving blankets in back of truck soiled. not in disrepair, but dusty and not clean. the people that work there very helpful, very informative, very kind.

The manager was the most rude and unprofessional individual we have ever had the displeasure of meeting. We were talked to and treated like we were his children being chastised. "Crack Heads" was among the colorful language he used when he harassed us. We will be filing a formal complaint.

Excellent customer service and very friendly and helpful. Would highly recommend. 5 stars all the way.

It was a last minute decision to rent a truck and we are glad we did. It worked out great. Staff were helpful and courteous.

Helpful and friendly staff

Great with guests/ customers!!

Rented me faulty equipment and the manager refuse to answer my calls or return them.

Rented me faulty equipment and the manager refuse to answer my calls or return them.

The rental agents were extremely accommodating when we called to ask for 1 more day, and when we brought the truck back, there was a guy right there to receive it. We couldn't be happier with their performance. Thank you.

Very friendly and the check in and check out was very easy.

Great as always !!

Cat was great.

Dont change location of the pick up. The customer has chosen their pick up location and if its not convenient, or you dont have the chosen equipment on site you change the pick up location which can be very inconvenient for the customer!

They were not able to give me a printed contract. Tail light didn't work and I was told the problem was with my truck. I tested my truck and found that it was the trailer lamp was burnt out. Didn't like being told different.

Change your FALSE advertising! You advertise $29/day, But it comes to 50 plus!!!

Nothing

Good overall experience. 🙂

More than one representative to check people in.

All were most professional including at the initial trailer rental and hookup and the return. Probably our 35th to 40th rental with U-Haul; it has always been a great experience. We have dealt with this location many times; always a great experience.

Very Great location. Was in and out in a matter of minutes!

A 26' truck needs air ride suspension. Air ride seats would help also. My back was killing me after 1800 miles of driving. But over all, it was a good experience. The folks in Junction were so helpful. Good folks!!

My unit is inside office, no 24/,7 access, have to haul everything through office, did not get a free lock, and no 30days free with rental.

A+, smooth all the way!

Excellent service. Even when I goofed up and rented the wrong truck they helped me get it figured out quickly and kindly.

If the contract says your due date is 9.10.2020 by 4 pm and you return it in 9.10.2020 3:45... do not charge for an extra 2 days. They mDe it right but still frustrating.

I just wanted to say that Val one of the team members was great.

Seamless experience start to finish. Staff are very helpful and accommodating. Facilities clean and well maintained. Definitely recommend.

I think I upset the manager when I parked my vehicle and trailer but I needed to unload into the storage unit before I turned the trailer in. I had a storage reservation and needed to check in. He was very busy and did get a little irritated with me but everything turned out great....

My rating for storage is excellent, but I was not please with my rental experience as I reserved a van, then was changed to a moving truck despite my protests. I ended up cancelling the reservation and finding another rental.

Very friendly, helpful staff.

Took 20 minutes to do the paperwork and my unit was full of empty boxes. Another 20 minutes of paperwork to get a unit miles away. Then I had to go back to the 1st place to return the trailer. It took 3.5 hours to get the wiring harness in the Springs. 10 minute job.

From move in, to move out, and rental of uhaul, the employees here have always been amazing.

Easy and quick service.

Val was precise and efficient in setting-up my account.. I am very pleased with the clean facilities and the storage unit assigned to me (1023). Farley Inglis .

Great!!!!!

People there don't seem to know what they are doing. I would prefer to go to another store, not even U-Haul again. They screwed up my truck order, their card system is messed up, don't know codes.

Great place to store your things.

Easy peasy

What perfect timing for a free month of storage!!! Thank you so much! It was easy and quick and very much appreciated!

Staff and facilities well kept clean staff helpful and friendly. Professional

The only things I would hope to happen would be for there to be a senior citizen discount and possibly discounted prices for loyal long term customers.

I have had units at this location for many years and the staff have always been very good to me. I have known Vicki for many years and she is like family to me.

Worst moving experience I've ever had. No one knows what they are talking about. No consistency between employees. They all have bad attitudes other than a single employee.

The customer service was very pleasant. And very helpful. I will for sure come back again. Thank you again.

The U-Box experience was good and convenient you just need to get your billing department fixed.

The best

Amy was great to work with. Very professional and helpful.

The service was great when I moved in years ago. Years later, moving out was an easy process.

No problem

Everyone was very nice and helpful

Good customer service

Willing to please customer.

Staff were efficient and courteous. It was a pleasant experience.

👍🏼

Access is allowed only during business hours, but the hours are very convenient. The staff goes above and beyond to help and serve you. Very friendly and answers all questions.

Good people

First unit we rented, leaked rain water on some of the items stored.

Equipment was ready when scheduled. Easy access.

Staff very helpful. I definitely will use U-Haul for my storage purposes

Facility way 2 hot,not enough staff at the counter, hours are horrible, Phone calls put on hold for 15min, staff was always eager to leave and tell you what time they close, not worth the money!!!

Efficient and helpful staff.

Long waiting times and phone always answered by call center that does not know the local specifics.

This a very busy business so the wait for service can take some time. You may want to consider increased staffing at peak hours.

I would always go to UHaul in Grand Junction first, for all my moving and storage needs.

The staff is very friendly and helpful. Very clean. Keep up the good work.

Not enough people around to help. but great other wise!

I had the worst expiriance with this uhaul facility and will not be going back. Found dead mice in my storage that werent there before and my stuff was only there a month Also The staff were rude.

No complaints

Was a good experience.