Customer Reviews for U-Haul Moving & Storage of Grapevine

6954 reviews

3501 William D Tate Ave   Grapevine, TX 76051
(Right off of Hwy 121 Northbound access road @ 121 and 360)

(817) 416-6430

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(817) 416-6430

3501 William D Tate Ave
Grapevine, TX 76051
(Right off of Hwy 121 Northbound access road @ 121 and 360)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

Brooks C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
4.0

I’ve had a couple issues with the card I have on file with them miraculously disappearing and therefore not auto drafting thus trying to assess a late charge to my account.

Jeffrey V.  |  First Impressions 
Rating:
5.0

Very friendly and efficient.

ANTHONY V JR T. 
Rating:
5.0

There was an extremely violent thunderstorm when we returned our trailer, thankfully we were unaffected. On your employees, Gerry, directed me to the drop off location and disconnect the trailer and brought my brake light adapter to me while I waited. Wonderful experience and wonderful staff. Thank you!!

CRAIG ALAN W. 
Rating:
5.0

Customer did not leave a comment.

CEMERIEA W.  |  First Impressions 
Rating:
3.0

Spent more time in store in line thought I was saving time doing everything online but no more bullshit and waiting in line I side the store. Wtf why did I bother the online setup? Trailer malfunctioned, got lamp fault every 5 miles... Turn light didn't work. Good guys but wtf when's the last time you filled out everything online and then had to wait in a line for 20 min?

Ben S. 
Rating:
5.0

Customer did not leave a comment.

CEMERIEA W. 
Rating:
3.0

Long wait to return vehicle even though few in line

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

GRACE E. 
Rating:
5.0

Customer did not leave a comment.

GUY WESLEY W. 
Rating:
5.0

The staff was friendly and funny. They kept things light which is a great attitude to have when you’re moving.

Andres B.  |  First Impressions 
Rating:
5.0

Great staff! They are always friendly and ready to help!

Pam P. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
4.0

You charged me an additional $20 for dropping a $29 trailer after hours. Guess I should have kept for the full 24 hours. The location is convenient but will not be recommending UHaul to anyone

REBECCA J. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
4.0

Customer did not leave a comment.

Jim F. 
Rating:
4.0

Customer did not leave a comment.

Sean C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE T. 
Rating:
3.0

Guy doing check in was very rude. Inside staff was nice and guy who helped hook up was nice too

MATTHEW T. 
Rating:
5.0

Rapid service, and helpful. Return was even better!

JOHN B. 
Rating:
2.0

I was shocked, charged $32 for a quart of gas (4 mile trip in 26' rental). Whenever in the store it takes a really long time even if there is only 1 or 2 people in front of you

JOHN L. 
Rating:
1.0

Location was chaotic...not enough personnel and had to wait to check-in car hauler. Backed the trailer in myself and then asked for a receipt to prove I had returned. Young man said that I would get an email and refused to initial my contract to confirm receipt. Took pictures and then found way to electronically check-in the trailer. Very disappointing and would look for an alternative location, Penske, Ryder or Budget next time.

Robert R. 
Rating:
4.0

your web site for reservation thinks the only cars made in 1939 were Buick and Chevrolet. Stupid. Made me mad. Fix it.

GLENN G. 
Rating:
5.0

The staff were friendly and helpful. I’ve had other U-Haul experiences a few years ago which weren’t as pleasant.

GEOFFREY U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NORA ELISA M. 
Rating:
5.0

A lot of inventory. Friendly staff. Accommodating

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

HECTOR C.  |  Overall Experience 
Rating:
2.0

Still awaiting refund status and a phone call.

dragons eye c.  |  Overall Experience 
Rating:
4.0

very busy and constricted on space. Hard to navigate the drop off - not very clear process

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY WAYNE R. 
Rating:
1.0

Only 1 person working the counter. Waited in line 45 minutes to pick up my rental van, even though I checked in online. Wasted over an hour total, which put me behind on my move. Frustrating!

Jeff S. 
Rating:
5.0

Have your employees (and customers) go back to wearing masks in the store for a while longer. They're in a high-risk jobs and need the additional protection.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Al K. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
5.0

Everyone was excellent, both pick up and drop. Thanks to Gerry for his assistance... and the gentleman that checked me in... and the guys that helped when I dropped it off. Very smooth operation on the trailer. Had lots of room. Uhaul is excellent.

DAVID S. 
Rating:
5.0

None

WILLIAM A. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW JOE G. 
Rating:
5.0

Customer did not leave a comment.

Willis R. 
Rating:
5.0

Your front desk lady was excellent and nice as well as all your other personal

Edwardo G. 
Rating:
4.0

It was pouring rain which could have been a factor...but it didn't seem to be clear where to return the truck as cars were parked everywhere in front blocking the entrance. The line was very long and only one person working...she was friendly but told us we had to be checked in by someone else. We were concerned about the wait (since we had already waited) but it wasn't long and he was quick and advised us we could go. He didn't give us anything in writing proving we returned the truck, said the printer was broken, but within 5 minutes we received an email regarding the return. /The truck ran well, the process was relatively quick and easy. Would definitely recommend and rent again if needed.

Bruce H. 
Rating:
3.0

check units out from top to bottom

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
3.0

If it's raining and your staff are all wearing rain gear, pull the truck up to the doorway for the customer.

Natalie F. 
Rating:
5.0

Customer did not leave a comment.

SANDRA A. 
Rating:
5.0

The key drop for after hours is hard to locate...needs bigger sign or same sign as picture in app depicts. Otherwise great all the way around experience. Thanks

PATRICIA KATE T. 
Rating:
1.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
2.0

Hardly no one working, was very disappointed. I had to wait in a line of 10

Jade M.  |  First Impressions 
Rating:
5.0

Amazing staff

CRAIG ALAN W. 
Rating:
3.0

Cheer up a little. People in the office dont smile nor do they seem to be happy. Service is adequate but the attitude is kind of gloomy.

ROBERT M. 
Rating:
3.0

This store forgot to put moving blankets in my truck — and I was still charged for them.

STEPHEN H. 
Rating:
5.0

the line was a little long

Randal S. 
Rating:
5.0

Customer did not leave a comment.

DARIEN D. 
Rating:
5.0

Customer did not leave a comment.

Henry C. 
Rating:
1.0

My reservation experience was a COMPLETE NIGHTMARE, INCONVIENCE, AND RUDE INTERACTION. I was overcharged 400..00 for my reservation and was spoken rudely to and treated as if I were incompetente. The hours and multiple phone calls I had to make for an error that was cause by Uhaul is appalling! I had to make six calls and all calls are recorded, so I invite you to go back and review. I was hung up on, transferred to the wrong department. I lost 13hrs due to the inconvenience of uhaul. I really want someone to follow up with me. This was wrong on so many levels! 615-578-4150.

ADEYINKA A. 
Rating:
5.0

I was caught by complete surprise that the vehicle ran on E-85 gas. This is not an easy gas to find, as it is not readily available at every gas station. The one station I did find was closed which put me in a very bad position and now will be overcharged for refilling the gas.

Jim F. 
Rating:
1.0

I filled the truck with gas. The cost was about $27. I drove about 60 miles. When I asked for a little adjustment I was bluntly told by the GM we don't reimburse for gas it's in your contact. I asked what do you reimburse for and was told the same thing again. I was trying to do something nice and was insulted for it. I'll never rent a truck from U haul again.

FREDRICK E. 
Rating:
5.0

Customer did not leave a comment.

Desiree F. 
Rating:
5.0

Everything was great.

JAIG R. 
Rating:
5.0

Customer did not leave a comment.

SEAN B. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

TRINA B. 
Rating:
5.0

Customer did not leave a comment.

CRAIG B. 
Rating:
5.0

Awesome Uhaul location.

WENDELL G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

The counter staff and outside technicians were very helpful;l and pleasant as well as be ing professional. I would definitely recommend using them and I will again when the need arises., Thanks so much.

James L. 
Rating:
3.0

The u-haul trailer I rented leaked when it rained.

ROSEANN G. 
Rating:
5.0

Customer did not leave a comment.

MORRIS M. 
Rating:
5.0

I have used this location before and have always been happy

HAROLD R. 
Rating:
5.0

When signing the contract they only have one employee even if we did an online reservation. So it didn't matter the process online we did because at the end we need it to go inside and do the line

Dalizza V. 
Rating:
5.0

Customer did not leave a comment.

John M S. 
Rating:
5.0

IF you could pick up the phone when someone calls, that would be nice. I tried twice yesterday before returning the trailer & had to listen to the music & your promotions for over 25 minutes each time. Both the times I had to hang up because no one answered. Then I had to call your traffic office to get a simple answer....

MOHAMMAD ARIF J. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

SHIRAZ S. 
Rating:
3.0

everyone at this location was awesome! And the customer support on the phone was awesome! The after hours check-in was extremely frustrating!!!!!!!!!!!!!!!!!! I had all the phone settings on my phone set correctly, but your system could not locate me.

ROBERT B. 
Rating:
5.0

Gerry was extremely helpful and greeted us in a very professional way. I would highly recommend.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

STEVE D. 
Rating:
4.0

In an effort to reduce long wait times on the weekend, consider more staff. My wait time was roughly 30-45 minutes, but the service received was excellent. No complaints on the employees.

Jessica G. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY H. 
Rating:
4.0

Customer did not leave a comment.

Julie W. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL P. 
Rating:
2.0

Customer did not leave a comment.

ANTON S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Angelica T. 
Rating:
4.0

Though I didn't ask for insurance, somehow I was charged but after 24 minutes on the phone, I was given a refund. Slow transaction but a pleasant customer service lady.

Keith Q. 
Rating:
5.0

Customer did not leave a comment.

Steven V. 
Rating:
5.0

Nothing...you all were excellent!!!

Charmagne J. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

When we turned the truck in with the same amount of gas that we started with in Norman, OK we were told we had to make it a 1/2 tank or be charged $30.

David R. 
Rating:
5.0

The trailer tail lights were not working. All the other lights where working

BILLIE B. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN T. 
Rating:
4.0

Customer did not leave a comment.

john s.  |  First Impressions 
Rating:
5.0

Excellent customer service!

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

CURTIS RANDAL K. 
Rating:
2.0

Very hard to access my storage to unload a trailer. Overflow of trucks only gave me a small opening to unload ... including a large step up to manage. Also, be consistent across U-HAUL regarding masks. In NORMAN OK, no mention of "wear your mask". In GRAPEVINE, TX, the employees were overbearing and unfriendly regarding the requirement to wear a mask. At the same time employees were telling us to wear a mask, other customers were not wearing masks plus on of the counter employees was wearing her mask under her nose - the entire time we were there.

Craig P.  |  First Impressions 
Rating:
4.0

I was told I can only use a major credit card and not a debit card.

JUDY D. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
1.0

Associates were arguing and noticeably annoyed with each other which was uncomfortable. Then, we finally get what is supposed to be our truck... it was relatively new and nice! We were excited as trucks we had drove on prior trips were uncomfortable and old. Upon confirming the mileage for what was supposed to be our truck I realized the mileage was off by about 55000 miles. After alerting the customer service rep he very visibly got angry, cussed his teammates and informed us the truck we were about to drive off the lot in wasn't even registered to that lot. They had no record of it. So he has us drive all around the building and get out into a different truck that was old and run down and had literally 100,000 more miles on it and still wasn't our original assigned truck. It was a mess. We were there for about an hour. On our moving day from Texas to Colorado. Not a good way to start the day and added unnecessary stress. The level of professionalism and customer service was terrible.

KEITH JAMES J. 
Rating:
5.0

Customer did not leave a comment.

JOHN WAYNE C. 
Rating:
4.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Great! convenient and the man at the register was extremely patient with the rush of people in line.

Robin W. 
Rating:
5.0

Customer did not leave a comment.

CULLEN S. 
Rating:
1.0

You didn't have the truck I needed and it forced my husband and I to make a second trip to Fort Worth from San Antonio

Michael P. 
Rating:
5.0

Customer did not leave a comment.

John D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRAIG B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROBERT C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aaron T.  |  First Impressions 
Rating:
2.0

I called and canceled a month ago. You charged me an extra $200 bucks because I didn’t come in and stand in you long line or deal with your impossible website. Can I least get a store credit? $200 seems very unfair.

mark b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD R.  |  Overall Experience 
Rating:
5.0

Mark was very friendly and helpful. He represents your facility and company well.

Cecile S.  |  Overall Experience 
Rating:
5.0

This is a very well-run facility.

Deborah D.  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful with everything!

teresita m.  |  First Impressions 
Rating:
5.0

The gentleman who helped me was OUTSTANDING!!! Great customer service. Thank you.

Wendie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORI P.  |  First Impressions 
Rating:
5.0

Friendly and convenient.

Sharon S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike I.  |  Overall Experience 
Rating:
5.0

Mark and Wesley were great! Good guys!

JENNIFER G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHY G.  |  Overall Experience 
Rating:
5.0

Exceptional experiences

ERIC A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JIAME G.  |  First Impressions 
Rating:
5.0

Everything was perfect - clean, well-lit, friendly customer service. Will definitely do business with them again!

Ross H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John B.  |  First Impressions 
Rating:
5.0

Ms. Yanira Perez was excellent and took very good care of me, and I would and have recommend your Facility to Family and Friends. Thanks Willie Taylor

Willie T.  |  First Impressions 
Rating:
2.0

The storage facility and employees are excellent. Your pricing is price gouging. Same units, same condition at other facilities for $100 less per month on each size offered.

Tommy M.  |  Overall Experience 
Rating:
5.0

People are always friendly and helpful. My go to place for everything moving or storage.

HECTOR C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DANNY B.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and helpful. Facility was clean and very well maintained. Excellent lighting. I have great sense of security.

Ross H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claudia F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher M.  |  First Impressions 
Rating:
4.0

Rented 3011 for 2 years to store daughter’s belongings. Both of us were there 2-3 days before her move on Dec 14 at which I informed UHaul that she would be moving Dec 14, any remaining items would be transferred to smaller unit which she would rent and pay for and I would not be financially responsible after Dec 31 inalienable payment. The guy that noted all this in the computer said 3011 would be closed when my daughter closed unit on Dec 14. My daughter rented Unit 3123 on Dec 14, the day she had movers empty 3011. The same plastic card was given back to her that day even though 3011 has been empty and closed since Dec 14. It was never “closed” from your records until Jan 8th. The mgr, Mark closed 3011 again on Jan 8th and 3123 on Jan 8.

Linda C.  |  Overall Experience 
Rating:
5.0

Marisel, Brandon, Chance and Kyle were so helpful, polite and nice. I had a good amount in the trailer and Kyle offered to help with the heavy items. It was 🌧 and cold; I was the only one leftI & they made me feel welcome.

Michelle M.  |  First Impressions 
Rating:
5.0

The store off of William Tate os the nest store I have ever used. Equipment is clean and ready to go. On my last day when I was turning in my key, I observed Mark Molina being treated HORRIBLY by a customer when he asked her and her 2 grown children if she had a mask because it said on the front door you need one. She was so rude, and wrong (I am a doctor). Mark handled it so well, he asked her to go outside and someone would help her there. He said it happens every day. Way to go Mark.

William R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES V.  |  First Impressions 
Rating:
5.0

Marisol and staff were friendly and professional.

Donna Y.  |  Overall Experience 
Rating:
5.0

I’ve had multiple storage units with Grapevine over the past 5 years and have had excellent experience. The units are immaculate and secure, I’ve literally never seen a storage facility as clean and kept up as this one. Marisel and her team in the office have always helped me when I had any questions regarding storage or when it came time for my move and went above and beyond to make that easy as well. If you’re looking for a clean and safe place for your items that need to be stored, Grapevine is worth paying just a little bit more for peace of mind.

Alexandria B.  |  Overall Experience 
Rating:
1.0

I was on an automatic pay. 3 times I was locked out of my unit. You would think this would be impossible, but they did it. There was a time we had 8 units with U-Haul in the past. We will never use U-Haul again. The staff was nice and fixed the problem, apologized and then did it again. It wore me out!!!! We moved all of belongings out.

Sharon H.  |  Overall Experience 
Rating:
5.0

Always top notch! Thanks!

Kelly N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Polly G.  |  Overall Experience 
Rating:
5.0

Mike/Mark, the assistant manager, was extremely helpful. The system at the store was down and he did everything he could do to work with me and even took all my information to get me set up and call me back once it was up and running. Great salesman.

Craig B.  |  First Impressions 
Rating:
5.0

The Uhaul service in Grapevine was excellent. After terrible service in Cumming, GA we were reluctant to try another Uhaul, but because of proximity, we thought we could try once more. This one is the exact opposite of the one in Cumming. Friendly, helpful, had lots of staff to help us, we will use again several times in this move as we are also moving other family members near us. Thank you for restoring our faith!

William R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane S.  |  Overall Experience 
Rating:
5.0

Mike was absolutely amazing! He turned a potentially bad situation into a great experience. Can't thank him enough.

Matthew B.  |  Overall Experience 
Rating:
5.0

U-Haul is not what you think of in the 70's or 80's. I found my experience to be, from getting my hitch installed in MD, storing my stuff in Grapevine to be outstanding experience. Had I known the experience I was in for, I would not have stressed my self out so much. Your CSR people where nothing but outstanding as well. I even utilized online chat which helped when waiting for a CSR helpful. In a nutshell, whenever the subject of moving comes up, I will share my adventure with nothing but great things to say about U-haul! B/R Sean N. Smith

Sean S.  |  Overall Experience 
Rating:
1.0

I had problems with billing. My husband and I signed up for automatic billing. It did not happen and then they would tack on late charges. That happened twice. Then in May they call us and tell us our storage unit had not been closed all the way and my glass table was busted and things were missing. This was temporary storage for us until the military shipped the rest of our things overseas. Also, they do not tell you that if you get your things out early it is not prorated you still pay the full amount. I cancelled my credit card so they could not refill me after all my things were removed. Since, I had so many problems with them billing me. The manager was rude she was supposed to call me back the first week of March and her response was I called you in May. It was to tell me about the unit not being locked not the problems I was having with billing. She was rude to me when I comforted her about it. I would not recthem.

Pamela R.  |  Overall Experience 
Rating:
2.0

Price is way too high, and partial months are not prorated.

Larry P.  |  Overall Experience 
Rating:
5.0

The staff was consistently helpful and friendly and ready to answer questions or provide help. It makes all the difference to have such wonderful interactions.

Rion W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUISA H.  |  First Impressions 
Rating:
5.0

Always so friendly & helpful. My items were safe and clean.

Julie W.  |  Overall Experience 
Rating:
5.0

Great place to store our belongs when we needed to.

Rich P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert D.  |  Overall Experience 
Rating:
1.0

There was a leak in my unit that ruined my sectional sofa with mold as well as my living room rug. The last few days I have been trying to reach someone at the facility to make a payment and there was no answer for three days.

Ashlee H.  |  Overall Experience 
Rating:
5.0

Experience was quick and easy. Very cordial and helpful staff. Lexy is a gem.

Diane S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen A.  |  Overall Experience 
Rating:
2.0

I cleaned my storage area out on the 25th of April; I informed the staff. Subsequently I was charged a late fee and requested for the following month’s rent. I did not receive confirmation of my vacate notice until several days and phone calls later. I’ve been told I’m going to get a refund within the next 2 weeks; we will wait and see.

Laura B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brit O.  |  Overall Experience 
Rating:
5.0

Bridgette is awesome and super-helpful. The door on 4212 is a bit stiff and could be adjusted to be easier to lift. Elevator was roomy and conveniently located. U-haul Grapevine was a great place to drop-off a vehicle and store my stuff.

Gregory M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Verna V.  |  Overall Experience 
Rating:
5.0

Everyone at this location was super friendly but one employee in particular (Bridget) was more than helpful! After a long day of driving a trailer to move some stuff into storage temporarily, she helped make the process as easy as possible. When I realized the original unit I reserved wouldn't be big enough, she kindly and patiently helped me reserve a new one and re-did the check-in process. She went out of her way to make sure the unit I got was easily accessible from the elevator and answered all of my questions. This experience was stress-free and I was really grateful for that!

Meghan P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori R.  |  First Impressions 
Rating:
5.0

Thanks for the positive attitude and great service.

Cheryl- Lynn A.  |  Overall Experience 
Rating:
5.0

This was such a wonderful experience. I needed temporary storage for Girl Scout Cookie season for our Grapevine Vineyard Pride Service Unit. Marisel and her team are were so friendly and accommodating from start to finish. We felt very welcome and valued as a customer. This was the perfect situation for us and we are so pleased we will definitely be returning next season. Thanks so much Marisel and team!

christine b.  |  Overall Experience 
Rating:
4.0

Check in clerk was helpful and pleasant. Van was clean and ready to go.

Larry P.  |  First Impressions 
Rating:
5.0

The manager Maresel is amazing.

Andrew N.  |  Overall Experience 
Rating:
4.0

Although the site and space served the short term storage needs, I find that the pricing was quite a bit higher than other storage facilities, therefore pushing me to move out quickly.

Marlene J.  |  Overall Experience 
Rating:
5.0

Clean, well secure, and they always have carts on-hand to assist in moving in and out.

IAN L.  |  Overall Experience 
Rating:
5.0

Sometimes in the early mornings its difficult to exit due to the amount of commercial vehicle blocking the exit. On many occasions I drove through the in entrance to exit .

Owen R.  |  Overall Experience 
Rating:
1.0

Absolutely astonished that I had to scramble to find movers last minute since U-Haul insisted on charging me rent FOR A MONTH for moving out the morning my rent was due. Will tel others to stay away

Nadia H.  |  Overall Experience 
Rating:
5.0

Nice, clean and secure

Cabrini S.  |  First Impressions 
Rating:
5.0

Great experience. Employees were thorough. Happy I chose this location.

Ted S.  |  First Impressions 
Rating:
5.0

I really enjoyed my time there (4 years)! The staff went above and beyond during my stay and I really appreciated in the end the deal which helped me the most!

SYBIL C.  |  Overall Experience 
Rating:
4.0

Staff was friendly and knowledgeable. Handled my request quickly and without incident. Were very clear regarding the information. I was in and out in no time. Thanks UHaul

Raheena J.  |  Overall Experience 
Rating:
5.0

Y’All are very helpful thanks

Cheryl- Lynn A.  |  First Impressions 
Rating:
5.0

People were very helpful and took the time to explain everything we needed and showed us our locker personally. Only complaint is that there is no trash bin you can use for paper or anything.

Carol M.  |  First Impressions 
Rating:
5.0

Great customer service!

whitney m.  |  First Impressions 
Rating:
5.0

Great experience.

Teleasha S.  |  Overall Experience 
Rating:
5.0

Everything happened as planned.

Christopher S.  |  First Impressions 
Rating:
5.0

N/a

Susan V.  |  Overall Experience 
Rating:
5.0

Was there for about 10 yrs. bathrooms were always clean and that was a huge plus for me.

GARY H.  |  Overall Experience 
Rating:
5.0

Very convenient

Bill S.  |  Overall Experience 
Rating:
5.0

Suggest a place to purchase drinks when do hot outside.

Kathy H.  |  Overall Experience 
Rating:
2.0

I was very disappointed with the lack of proper pricing posted and the cost of the units,

Victor M.  |  First Impressions 
Rating:
5.0

Friendly and helpful

RUSSELL B.  |  First Impressions 
Rating:
5.0

Fast check in and friendly and helpful staff.

Rachel H.  |  First Impressions 
Rating:
5.0

Girl behind counter was great

LINDA T.  |  Overall Experience 
Rating:
5.0

Great experience

Dawn V.  |  Overall Experience 
Rating:
3.0

N/A

amanda o.  |  Overall Experience 
Rating:
5.0

Great facility very clean and well lit. Have been here for years with no problems

kingdom global m.  |  Overall Experience 
Rating:
5.0

Prices way out of line

john t.  |  Overall Experience 
Rating:
1.0

Take 40 min to get a small unit..

Monica h.  |  First Impressions 
Rating:
4.0

Thank you for providing me with a secure storage experience

Gary B.  |  Overall Experience 
Rating:
5.0

The very efficient staff at U-Haul of Grapevine got me into a storage room that is just what I need.

Loran N.  |  First Impressions 
Rating:
5.0

Very good service, courteous .

Rebecca M.  |  First Impressions 
Rating:
5.0

They made sure I was taken care of due to a prior miscommunication. My issue was resolved quickly, they were nice and explained details. Thanks to the Manager and her associate. I am happy.

Tirsnee H.  |  Overall Experience 
Rating:
5.0

Moriah is great! She made the experience quick and good. Best customer service I’ve seen in a while

Alexandria S.  |  First Impressions 
Rating:
5.0

I stored items at your climate controlled facility for 18 months. I found the staff friendly, helpful and knowledgeable. The facility was very well kept and secure. Thank you!

Janice A.  |  Overall Experience 
Rating:
5.0

Thank you for providing a unit that allowed us to store things for the past year. Service was excellent!

Jason W.  |  Overall Experience 
Rating:
5.0

Excellent service and assistance!

STEVEN B.  |  Overall Experience 
Rating:
5.0

Had a fabulous experience

Dawn M.  |  First Impressions 
Rating:
5.0

Great Staff, friendly and helpful

allen s.  |  Overall Experience 
Rating:
5.0

representative was extremely helpful and knowledgeable about the products.

caludia h.  |  First Impressions 
Rating:
5.0

Manager was very friendly and helpful Beautiful, clean storage areas

allen s.  |  First Impressions 
Rating:
1.0

Rented the storage and gave credit card for auto pay, first month had a 15.00 late fee. Called and fixed it. No credit for fee. Same thing next month. More wasted time. You still owe me money.

Jeff J.  |  Overall Experience 
Rating:
5.0

I love this UHaul. Everyone is super friendly starting with Marisol (GM). I never had a problem. I only moved out because I am now working in Arizona. Thank you for your great service.

William Q.  |  Overall Experience 
Rating:
5.0

I love this location in Grapevine Tx. Always so nice and flexible and helpful! Thank you for all the hard work!

Yizreel Z.  |  Overall Experience 
Rating:
5.0

Staff went above & beyond to assist us.

Polly G.  |  Reservation 
Rating:
5.0

It was a really good experience

Amanda B.  |  Overall Experience 
Rating:
5.0

My agent was very helpful and considerate in my chekout.

Cynthia M.  |  Reservation 
Rating:
5.0

Extremely clean and secure. The staff is always helpful and courteous

Doug L.  |  Overall Experience 
Rating:
5.0

Positive experience

RICHARD K.  |  Overall Experience 
Rating:
5.0

Everything was seemless. Thanks for storing our things!

rolla b.  |  Overall Experience 
Rating:
5.0

Out standing service

Archie W.  |  Overall Experience 
Rating:
5.0

Everyone was very nice and professional.

velarie m.  |  Reservation 
Rating:
4.0

This facility and its workers were a real pleasure for doing business with.

Luis G.  |  Overall Experience 
Rating:
5.0

Excellent from start to finish!

James V.  |  Overall Experience 
Rating:
5.0

A very good location and friendly people always there to help.

MARTIN G.  |  Overall Experience 
Rating:
5.0

Best storage facility I have ever used

Lawrence P.  |  Overall Experience 
Rating:
4.0

No comment

Edmond S.  |  Overall Experience 
Rating:
1.0

Long wait to talk to someone in office. Very expensive compared to others in area. Got tired of my rate going up every year. Changed facilities and saved 60% for same size/climate control, etc.

MICHAEL N.  |  Overall Experience 
Rating:
5.0

Excellent experience and staff was always very helpful! Very clean facility, secure and well maintained.

Wendolyn m.  |  Overall Experience 
Rating:
5.0

Great

Todd H.  |  Reservation 
Rating:
5.0

None

diana h.  |  Overall Experience 
Rating:
5.0

The team at U-Haul in Grapevine was terrific -- friendly, accurate, fast and enormously helpful after a very long drive. It was a pleasurable experience after several anxious hours.

Joan W.  |  Reservation 
Rating:
5.0

The space was clean and air conditioned which helped when accessing it during the summer heat. Wish the access hours were longer or 24/7 since we already need a card to access.

JESUS L.  |  Overall Experience 
Rating:
5.0

This was a very well maintakned facility and I would use it again should the need arise.

Tonia R.  |  Overall Experience 
No reviews have been submitted for this location.

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