Customer Reviews for U-Haul Moving & Storage of Grapevine

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Grapevine

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Megan J. on

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David D. on

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Employees were very helpful and friendly. They also hooked the trailer up to my truck and made sure it functioned properly

Mitchell D. on

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Warren I. on

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There were 11 open trailers (one for Motorcycles exclusively that I wanted) but NONE were available for one way rentals, WTH! I was told those were for "local rentals only"

Arthur R. on

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Joe J. on

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jack s. on

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Sandra S. on

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Ronald P. on

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Richard m. on

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Very courteous and helpful staff. First trailer had lights issue and quickly got me a new trailer. Good experience.

Makesha G. on

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Christian R. on

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Brett K. on

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David T. on

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Jimmy S. on

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Jerry E. on

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James B. on

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You're doing great. Keep up the good work.

John H. on

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Clean and organized

Darrell S. on

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Chester H. on

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Great staff

John S. on

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Very easy pickup and check in!

John T. on

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Terrible parking.

Timothy G. on

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Throughout this transaction, i needed to call several times and spoke to several people. None have professional phone skills....(speaking clearly, asking people to hold, etc., general politeness) It was actually shocking to see the same for about 4 different staff.

Carlos M. on

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Great service, professional and install was great. You need to have a waiting room to get a excellent rating.

Larry A. on

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Everyone was nice prompt and courteous very profession

RAUL G. on

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waqar c. on

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MARISEL SERVED ME AND SHE WAS EXCELLENT. THANK YOU

Alessandro F. on

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Kelly F. on

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Bernard V. on

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James M. on

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Truck leaked in the rain and barely made it up small hills. Poor quality truck. One way mileage miscalculated so I was overcharged $16. Poor value over all.

Teleasha S. on

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Great experience.

Earl B. on

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I don't see anything to change or improve at this time.

Rosalita T. on

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Christopher S. on

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Everything happened as planned.

Susan V. on

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N/a

GARY H. on

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Was there for about 10 yrs. bathrooms were always clean and that was a huge plus for me.

Bill S. on

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Very convenient

Kathy H. on

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Suggest a place to purchase drinks when do hot outside.

Victor M. on

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I was very disappointed with the lack of proper pricing posted and the cost of the units,

RUSSELL B. on

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Friendly and helpful

Rachel H. on

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Fast check in and friendly and helpful staff.

LINDA T. on

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Girl behind counter was great

Dawn V. on

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Great experience

amanda o. on

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N/A

kingdom global m. on

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Great facility very clean and well lit. Have been here for years with no problems

john t. on

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Prices way out of line

Monica h. on

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Take 40 min to get a small unit..

Gary B. on

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Thank you for providing me with a secure storage experience

Loran N. on

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The very efficient staff at U-Haul of Grapevine got me into a storage room that is just what I need.

Rebecca M. on

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Very good service, courteous .

Tirsnee H. on

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They made sure I was taken care of due to a prior miscommunication. My issue was resolved quickly, they were nice and explained details. Thanks to the Manager and her associate. I am happy.

Alexandria S. on

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Moriah is great! She made the experience quick and good. Best customer service I’ve seen in a while

Janice A. on

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I stored items at your climate controlled facility for 18 months. I found the staff friendly, helpful and knowledgeable. The facility was very well kept and secure. Thank you!

Jason W. on

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Thank you for providing a unit that allowed us to store things for the past year. Service was excellent!

STEVEN B. on

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Excellent service and assistance!

Dawn M. on

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Had a fabulous experience

allen s. on

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Great Staff, friendly and helpful

caludia h. on

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representative was extremely helpful and knowledgeable about the products.

allen s. on

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Manager was very friendly and helpful Beautiful, clean storage areas

Jeff J. on

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Rented the storage and gave credit card for auto pay, first month had a 15.00 late fee. Called and fixed it. No credit for fee. Same thing next month. More wasted time. You still owe me money.

William Q. on

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I love this UHaul. Everyone is super friendly starting with Marisol (GM). I never had a problem. I only moved out because I am now working in Arizona. Thank you for your great service.

Yizreel Z. on

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I love this location in Grapevine Tx. Always so nice and flexible and helpful! Thank you for all the hard work!

Polly G. on

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Staff went above & beyond to assist us.

Amanda B. on

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It was a really good experience

Cynthia M. on

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My agent was very helpful and considerate in my chekout.

Doug L. on

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Extremely clean and secure. The staff is always helpful and courteous

RICHARD K. on

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Positive experience

rolla b. on

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Everything was seemless. Thanks for storing our things!

Archie W. on

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Out standing service

velarie m. on

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Everyone was very nice and professional.

Luis G. on

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This facility and its workers were a real pleasure for doing business with.

James V. on

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Excellent from start to finish!

MARTIN G. on

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A very good location and friendly people always there to help.

Lawrence P. on

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Best storage facility I have ever used

Edmond S. on

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No comment

MICHAEL N. on

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Long wait to talk to someone in office. Very expensive compared to others in area. Got tired of my rate going up every year. Changed facilities and saved 60% for same size/climate control, etc.

Wendolyn m. on

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Excellent experience and staff was always very helpful! Very clean facility, secure and well maintained.

Todd H. on

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Great

diana h. on

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Joan W. on

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The team at U-Haul in Grapevine was terrific -- friendly, accurate, fast and enormously helpful after a very long drive. It was a pleasurable experience after several anxious hours.

JESUS L. on

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The space was clean and air conditioned which helped when accessing it during the summer heat. Wish the access hours were longer or 24/7 since we already need a card to access.

Tonia R. on

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This was a very well maintakned facility and I would use it again should the need arise.

AMANDA L. on

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Paid for a climate controlled unit. Ended up being above maximum temp advertised. Notified front desk and nothing was done to lower temp! I was charged 2 separate late fees even though paid on time.

Susie H. on

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I do not appreciate my credit cards appearing in their system when I specifically told them not to do that. And your website is awful. I would have given you an excellent except for those two things.

Adam J. on

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Great job and keep up the great service!

John T. on

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Thank you.

james v. on

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lucia p. on

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I appreciate everyone that gave a plus customer service to me for 1 year and 5 months.