Customer Reviews for U-Haul Moving & Storage of Grayslake

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Grayslake

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Ronald R. on

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The manager did what he needed and above to get me out and on my way as fast and courteously as possible. Pleasure to deal with

Luis C. on

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All was clean but on the first level of the inside storage I did see some roaches. I do realize that has to be hard to control. But you may try.

Raymond N. on

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William M. on

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I was charged for a scrape on the roof funny all I was hauling was drywall it's not possible to have that happen from drywall I've rented from uhaul many times and have never been so insulated by being accused of something like this. I will never rent a uhaul again. You have lost a valuable customer

Giovanny L. on

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The truck worked great for moving a rainbow playset. One Big issue is that the truck would let out fuel fumes (gas fumes) in the cab when ever the truck came to a stop at lights and/or stops. So we would have to roll down the windows at all stops and roll them back up when going because the smell was strong. We looked around and didn’t see any leaks If any kind and tightened the gas cap. Other then that the truck worked great.

Katherine K. on

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Scott Z. on

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Grayslake uhaul is by far the best uhaul I work with... also run by a very good manager... will come back and refer.

Julia K. on

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Mary R. on

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Brittany S. on

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Michael A. on

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Everything seemed pretty well orchestrated st the Grayslake location.

James L. on

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Both of the people we worked with at Grayslake location for pickup and drop off were OUTSTANDING! Van was ready to go and met our needs. Will use this location again when needed.

VERNON S. on

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carolyn t. on

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Michael O. on

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Thomas H. on

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Richard P. on

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I would like to see how consistent the services are before providing the highest level of grading to excellent...

Colin E. on

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U-Haul changed my pickup location with less than 12 hours notice, to a location that was significantly further away from my home. This added unnecessary time and stress to the rental experience. The whole purpose of reserving a truck/trailer is so that it's available when and where you choose, so U-Haul should have made sure there was a trailer where they said it would be.

Richard P. on

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Themore I utilize u haul the more recognizable the great service...

Mike R. on

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The gentleman that worked with me was both professional and courteous He made the experience a good one.

Nancy C. on

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I made a reservation to pick up a 17' truck. I received a call a couple of hours prior to pick up time informing me that the truck was NOT available and if I wanted a truck I would have to drive to another county to pick it up. I had guys ready to load the truck after closing on my home but I didn't have a truck!!

RON S. on

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gerard k. on

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Gladys D. on

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I walked in and they were not friendly. Called ahead and asked prices and was told something totally different on the prices of mileage. The truck cost me double then what was quoted because of that change in price. I was not very happy.

Michael O. on

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There was supposed to be 6 protection cover blankets There were none

Christopher T. on

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truck was brand new!

Erika S. on

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Robert S. on

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I had trouble with the mobile app, but the manager on site was able to help me and get me on my way.

RENEE V. on

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Beautiful facility

Anthony S. on

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Not really a big deal, but make sure the wiring is working

Christopher S. on

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Customer did not leave a comment.

rodrigo l. on

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I rented a trailer and indoor storage room from Uhall at Grayslake, the online rental process was fast and onsite verification and pickup as well, during a Saturday morning. The new storage facility is new and nit. Well ran location.

lynn b. on

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George C. on

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Very helpful

Diane D. on

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Very quick, efficient and friendly. This is my second experience with this location and they both were wonderful!

Ronald M. on

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Fast friendly service love the free storage with truck rental

Steven B. on

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I rented a cargo van on line. When I arrived at the facility, the van was waiting, and the attendant moved the van to my vehicle as I was getting a ramp to put into the van.

Michael Y. on

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beate t. on

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very friendly and professional. the manager was extremely helpful and showed me right away everything. very clean and organized!

PEDRO P. on

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In general all is good

Christine w. on

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GENARO R. on

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Konstantin K. on

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Always a great experience at this location.

kimberly b. on

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I went into the store to check in. The rep told me he didn't know the system so I left. then called me a few hours later to call and tell if I didn't fill out my paperwork id loose my reservation.

Jeffrey H. on

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RYSZARD F. on

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The front desk is Excellent !!Quick nice end easy. The only problem was the truck .I don’t think this truck should be on the road. Steering wheel is shanking like crazy and over all the truck was not easy to drive.

Mike O. on

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cindy w. on

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I ordered online, but was having trouble with that. Adam jumped right in and saved the day! Thank you!

Paul O. on

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kathy l. on

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Mileage ... we went 21 miles and it cost $24 in gas… Not a good MPG

James F. on

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nicole j. on

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wendy n. on

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Alex I. on

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Reggie R. on

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Sam R. on

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Karen L. on

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Remember to give customers the items they ordered additionally before they leave.

sharon b. on

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This facility exceeded my expectation. It was much better than facilities I had used before

Julene S. on

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So pleased with every aspect of this company. I’ll never go anywhere else. Than you!

Bill F. on

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Staff could be friendlier especially those working up front.

MARK P. on

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cheri s. on

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george p. on

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TROY F. on

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ROBERT C. on

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These guys are great. No complaints!

Istvan S. on

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carrie r. on

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John C. on

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The vehicle smelled pretty bad inside.

PETER G. on

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jose l. on

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Nothing. You are doing good work.

Neil K. on

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William S. on

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Everything was great ! The staff was friendly, helpful. Easy access , truck was clean ran great. Great place.

Pamela R. on

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Laurel G. on

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I ordered 2 dozen moving pads and they were not in the truck. Since I did the 24/7 pick up at 8:30 pm I could not address this issue with an employee. Some of my items got damaged as a result.

benito v. on

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When I was at the store there was only one person work in the office. If there was more people work it would not have took so long. There was people waiting. But overall everything was good. Thanks

Michael A. on

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2nd time using them. Everyone single team member at the Grayslake Facility is awesome. I had to upgrade to a larger storage unit and there were no issues at all. My tip for the renters is: Don’t wait until the last minute....People have the same needs you will have so plan ahead and reserve in advance so that you will have the equipment and storage of your choice.

Craig W. on

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Excellent service and great prices

George T. on

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robert n. on

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one person services office snd outside area resulting in 10-20 min wait times. Storage space is overbooked and reservations changed upon arrival based on availability.

Joseph D. on

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gregory r. on

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Kathleen B. on

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Linda K. on

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Mercedes P. on

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Richard S. on

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long lines for a Saturday morning. B ut the propblem was when I returned the trcu after getting gas,(I have proof of receipt) they still charged me over $22 in excess for gas? disputing with company.

Roger R. on

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joseph e. on

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Larry A. S. on

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Love Grayslake u-haul and Dan and crew.

Terry M. on

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Kevin S. on

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Not much to improve. Store is clean and close to my house and the equipment is excellent.

Joe L. on

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Kevin S. on

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Jayne S. on

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Better communication with the drop off. We dropped the trailer off on 5/6 and the person working the drop off location did not communicate that the trailer was returned. I received a call asking where the trailer was.

Michael S. on

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Mark M. on

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Steve C. on

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Camron J. on

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I had ordered furniture pads to be included in the order. I checked the truck out online before the location opened and the pads weren’t in the truck. It wasn’t a huge deal but they should make sure everything on the order is on the truck.

Ryan K. on

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Robert T. on

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The process to rent the trailer was easy. They were very helpful and friendly throughout.

Margaret K. on

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Rene R. on

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Include toll pass, example ipass acct on all uhaul

David U. on

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The location listed above was great, but it isn't where my original reservation was located. I was supposed to have a truck at 9:30 am in Lake Villa (on Route 83), but ended up having to wait for the 5 pm truck in Grayslake. I am very unhappy with the fact that I did not get the truck at 9:30 in the morning.

Vasant P. on

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This UHAUL location is providing great service.

Alan G. on

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Very clean facility and great facility personel, very helpful and profesional, and customer oriented.

robert c. on

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Check inventory before finishing contract and assuming its available. Having to call Uhaul about missing equipment after the fact is time consuming.

Edmond r. on

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Eddie J. on

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I would recommend the place but the poor guys that work there worked their butts off to fix a trailer so I could take it. I would say that the team at the place was great but unfortunately the trailer I rented should have been condemned

DAPHNE W. on

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Nothing

Ken S. on

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Customer did not leave a comment.

Steven G. on

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I tried to use the app for both check-in and return. Both took way too long and I ended up going into the store. Check-in id verification took way longer than advertised. In fact, I waited, then tried to chat ... no answer, then went in, checked-in, got the keys, all before the id verification completed.

Shaun A. on

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Waited over 40minutes just to be helped. Only one person was in front if me. By the time I left 7 others were in line

Shaun A. on

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Have earlier pick up options

Carlington H. on

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The workers were extremely slow.

Brianna P. on

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Andrew W. on

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Unfriendly staff

Anne H. on

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I could have used later hours when moving out but the option was available if arranged in advance. The facility was super easy to access and very well maintained.

juan d. on

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KEVIN L. on

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Employees were nice. The facilities is clean and has a lot of equipment.

Daniel K. on

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Judy W. on

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I've been to this location a few times. I use this location because it's the biggest around. But there always seems to be a line at this location. They need more staff. The people working there don't have any personality. They don't make eye contact, they just sit looking at the screen and speak in monotone.

BILL H. on

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Description of van state queen mattress would fit in van. It will if you put it through door opening on a angle. Which is impossible if van has things already loaded. Had to unload and adjust 3 times

Joseph B. on

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Although we reserved the truck for pick up in one specific location and drop off in another specific location, we we're told when picking up the truck that it should be dropped off at this location. This location was very clean and nicely up kept. We told the man helping us about not getting the furniture Dolly and he said that he could not override the fee, but could wave the extra miles. Although, we would not have gone over the allowed miles had we known that we were picking up and returning an extra 22 miles further than the locations chosen during reserving the truck.

Liz C. on

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lubee w. on

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Great service. Competitive pricing.

Carmelica C. on

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My storage experience was excellent and I would definitely rent from you again. My only comment is that your employees could be a lot more friendlier.

tom c. on

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The staff at this location was excellent. The truck was clean but at about 107000 miles was showing signs of wear and tear.

Jose C. on

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Michaela K. on

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At other Uhaul places I’ve been to, they walk around the truck to inspect it for damages before you leave with the van .

John H. on

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Great service, and love the online processes that help get me in and out fast

Alex B. on

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Richelle M. on

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Michael B. on

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Robert K. on

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Victoria C. on

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When I returned the van, there was only one person at the store (who I could see), and it took THIRTY MINUTES. I had to wait while another family rented a trailer, created a new account, got the trailer, etc etc etc.....FAR TOO LONG for me to wait to complete my (literally) 1 minute transaction of returning my rental. Everything was great up until that time.

Timiesa s. on

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I think uhaulshould make sure the truck bed is dry

Anne B. on

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peter k. on

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Lawrence B. on

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thomas h. on

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Was not the pick up location expected

Darlene C. on

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Excellent storage facility.

SHEILA H. on

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The employee was late to open the store so I did wait 45 minutes before someone was able to get there for me to rent the truck, which made me that much later to start my day of moving and everything about the truck was okay but I was concerned that there was a hundred and thirty-nine thousand miles on it

Eric C. on

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I have been a customer of this location for a few years .I have been a walked in and rented and also my last experience was to reserve the day before fill up all the information including the CC info. I showed up on 04/05/19 at 7 am and the store was not open yet . it look like the person was late to work . I came back at 7.30 am .Evan I had re reserve and fill up the dossier the desk person redid everything manually Why I have no idea . It always take fore ever to get rental service at this place .Historically speaking it has always been lousy .No greeting when you walk in and service id so sloooooow every single time .

Jeff P. on

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Jessica B. on

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Thank you

Vasant P. on

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Customers Rep are all good and courteous except some need additional computer system training to easily navigate through UHAUL websites.

Datisha B. on

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Tom D. on

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Gail M. on

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Great staff! Especially Doug, answered all my questions and made it a smooth process!

Larry A. S. on

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Dan and his team do a super job! Larry Swinden

Michael M. on

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neil k. on

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janice m. on

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Overall good. Maybe on a busy weekend have 2 people work for there isn’t a wait line. But everything else good

kathrine m. on

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dennis K. on

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Best storage facility I have ever used!

paul m. on

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The price was more expensive than others in the area but I needed an open unit for moving and they had one available. Also I had to walk out one day after waiting for 15 minutes with only one servrep.

Sharaelle G. on

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Great and very helpful staff. They worked hard to meet our needs and provided safety tips for driving - which was especially helpful as a first time customer.

Kim C. on

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I wasn't really sure where to park to go check in

William M. on

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Daniel G. on

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Flawless.

Dominick P. on

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john c. on

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How about a computer system that works! Your website totally sucks and it doesn't work any better at the store. Couldn't reserve a trailer as the website kept getting hung up on tow vehicle capacity and I have a 4WD 1/2 ton pickup! Then it took 30 minutes to load information on the hand-held. Your rolling stock is good and reliable. The guys at the store are great and know their product, but you guys at corporate need to get off your dead a$$ and get them a computer system that works. Earn your keep corporate, the guys at the store do!

gina m. on

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Manager dan is extremely rude and unprofessional. The place is a rip off. Would never trust my belongings here and never come back. I would NEVER recommend this place. Absolutley horrible experience!

PHILLIP M. on

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It would be more convenient if the trailer was equipped with a tongue jack, so the LOADED TRAILER could easily be coupled/decoupled from the tow vehicle. My driveway wasn't long enough to accommodate both the trailer and my vehicle.

Vanna J. on

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Ilene S. on

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paul m. on

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Nice large clean facility with a friendly knowledgeable staff. The only negative I could find was there prices are higher than other area rentals but they had the size I needed where others didn't.

Patricia C. on

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The manager of the facility was extremely helpful! He helped us with our storage unit and was very informative. Overall great service!

karen b. on

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Cognations!

Shannon B. on

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His facility was even better than I’d expected!

TINA S. on

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It was convenient . Worked out perfectly 👍🏼

bob h. on

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Dan was professional and easy to work with. Offered me many choices including locks, dates to begin, optional RV storage and up sizing on any rental unit if needed.

Charles P. on

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First rate service, particularly from Adam.

Michael A. on

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A+++ Customer Service experience was superb. Friendly staff, General Manager on duty helped me and went above and beyond at staging my UBOX’s As close to my new on site unit as possible.

Gregg W. on

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Every step if the way this was a great experience! I would recommend POD movers from U-HAUL! Nothing was broken!

Douglas H. on

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Over the past several years I’ve rented various units. My experience has been perfect every time.

Charles P. on

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Rented a trailer, got a free month of storage. Trailer in great shape, clean and ready to go. Adam even hooked it up for me, and unhooked it when we returned it. Super customer service here!

Larry N. on

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First rate service and facilities

marie v. on

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For a stressful time the employees made it less stressful for us, Thank You

Walter G. on

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Was mislead by your rep on the phone! Thought this storage unit was an indoors storage for a vehicle It was only an outdoor parking space . We declined it when we arrived there in person yesterday.

Tom K. on

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What a pleasant experience, from rental, move-in to interaction with the staff at the Grayslake facility. I would highly recommend using them.

MARIA D. on

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Very good service, easy check in and check out. Also helpful finding the best storage unit size for my needs, great group of people!

STEPHANIE D. on

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Storage unit was small and was not a full unit. Lots of tubing and vents in unit. Not worth the money!

Elda E. on

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Easy check in and check out

PAUL U. on

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N/A

dan p. on

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I was very pleased with the services and storage. Will use again in the future. Opening a new, state-of-the-art storage facility in Grayslake was great for local residents.

robert l. on

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First-rate every step of the way

ELIZABETH K. on

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Needs to providae dumpster to throw my trash, thanks

DARLENE C. on

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Excellent storage facility. Very friendly and courteous employees.

brian e. on

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Nice location.

Krishana M. on

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Customer service isn’t a thing.

JENNIFER D. on

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Was a good experience

Brian W. on

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We had a great experience with you.

Mary E. on

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Facility is clean and well-lit and offers complimentary services (moving carts, wide elevators, easy access doors, etc). Staff is friendly and helpful.

rose c. on

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Very nice storage area.

joseph p. on

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uhaul made it easy

MARIA P. on

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Staff was professional from check in to check out. My truck was ready when they said it would and they even helped regarding last minute storage needs. Storage office and units were very clean

Latasha H. on

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The staff at Uhaul Grayslake were always courteous and professional whenever I went in. I interacted with 5 different employees, they were all wonderful through my moving process. Thank you

Bruce B. on

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Staff was very friendly and helpful. We used a lot of boxes, some from the donation area, to which they alerted me. They always helped carry larger loads to the car for my wife.

David I. on

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Very pleased with my experience here. The employee who checked us in was very accommodating and informative. All around grat experience.

MARK SUSAN L. on

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The facility is wonderful. Renting a truck however, doesn’t mean that you will have one on that date. I wouldn’t care if I had to pay a non refundable deposit to guarantee the truck is there.