Customer Reviews for U-Haul Moving & Storage of Grayslake

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Grayslake

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Harlan I.
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Customer did not leave a comment.

Valerie B.
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ROBERT K. | Overall Experience |
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Very clean facility.

Ramon S.
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Customer did not leave a comment.

Awais S.
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Customer did not leave a comment.

Rick W.
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The furniture dolly I ordered/requested was not given at the time of pick-up but was still charged for it. I called and got a refund for it.

Christian R.
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Customer did not leave a comment.

Kayleen R.
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Michael S.
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Mark K.
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David N.
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Nothing at all is needed to improve your business..I reserved the right sized cargo trailer that I saw online the night before I wanted to pick it up.It was all hitched up and ready to go within 20 of arriving at the yard.I didn't have to talk to anybody to make the reservations even on a holiday..It made my son's move so easy in this lousy weather..Thanks.

KENNETH A.
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gregory T.
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Carol C.
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Always great service

Meagan D.
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Everything was good except for the pickup process. It took over an hour. I rented equipment and it was not in the truck, so I had to wait over an hour until the store opened to get the supplies.

Bowman S.
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Customer did not leave a comment.

Bowman S. | First Impressions |
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Steve K.
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dan h. | Overall Experience |
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The facility was impressive. Alwsys clean, carts were always available and convenient. Very professional. Thank you.

Rebecca T. | First Impressions |
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Very friendly staff

gregory T.
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Customer did not leave a comment.

Regina P.
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Christian M.
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George N.
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Excellent Service!

RICHARD S.
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ADELINE P.
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Michael H.
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Always a pleasure to use this location!

Jay L.
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I was charged $10 for one dozen furniture blankets that were not in the truck at pickup

wesley d. | Overall Experience |
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Fantastic storage facility. Always well maintained, clean, and accessible. Staff was always very helpful and the Manager Dan, especially so. Will use again if the need ever arises and will recommend to anyone!

Renee L. | Overall Experience |
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We had excellent service and assistance. We would definitely recommend this facility to friends and neighbors.

Mary E. | Overall Experience |
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I utilized two storage units. One was inside and upstairs. This unit was nice, however it was ANNOYING that the hallway lights were on a timer or based on movement. The lights would always shut off when I was working inside the unit. It forced me to exit the unit and walk halfway down the hallway to trigger the lights to come back on. The other unit I used was outside. Although there was some lighting, they often were not on when necessary (cloudy days, dusk, daylight savings changes, etc) and were not positioned to help see inside of the unit. The one thing I was very unhappy about was the fact that upon move out, my prepayment was not prorated and returned to me. I lost 4 weeks of a refund (December 5 - January 2) and feel that UHaul can now earn double the rent on the same unit when it is re-rented during that time. My recommendations for future U-Haul storage seekers will be to NEVER prepay to avoid this unfairness when moving out.

THEODORE P.
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Customer did not leave a comment.

Ramon S.
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jim l. | Overall Experience |
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Overall good experience, I'd definitely use this U-Haul facility again if we ever needed a storage site.

Jeff H.
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Customer did not leave a comment.

Shadi Ahmad A.
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When I was driving on the highway , The truck was shaking all the time. The m sorry it was bad . Thanks

Mark L.
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Customer did not leave a comment.

Erik H.
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Uhaul of Grayslake is great! Everything is laid out so well. I was pleasantly surprised to see how well they set their store up for Covid protocols. It really made me feel that they were attentive to protecting both the customers and the staff. That was great to see! And the situation for loading and unloading UBoxes is wonderful. The staff was extremely helpful and willing to answer to questions. I was really impressed. The UBoxes will be shipped out this week. So I'm interested how that process goes since its my first time. But the staff at Grayslake really made feel like it was well in hand. So, yes, I would HIGHLY recommend UHaul at Grayslake!

B H.
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Customer did not leave a comment.

Lindsay S. | Overall Experience |
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Nice people the only thing is U-Haul needs to be better at reserving trucks location i think this is not employee issue this is a organization issue and it needs to be fixed much like reserving a seat a restaurant a seat is reserved.. your truck reservation basically sucks

Arthur H.
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the people wre nice and the place was very clean

Todd L.
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Customer did not leave a comment.

Daniel H. | Online Move In |
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It would of been nice if the description said a pipe is located in the storage unit

Gladys S.
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Customer did not leave a comment.

TOSHA J.
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This location is so unorganized and there are never enough staff on hand to help the customers. The computers always seem to be down and the wait in line is usually from 15-30 minutes.

Dan F.
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Uhaul trailers offer a great value with good service!

Peter V.
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Customer did not leave a comment.

Phillips T.
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Tell your employees not to lie to their customers. Rented a truck at 4:30pm on Sunday to move items out of my two storage units. Employee told me that they close at 5pm but since I had 24 hour access I would be fine. 4:50pm hits and the main sliding door exit to storage is locked. I ask the same employee why it locked because it wasn't 5pm yet. He said he forgot to tell me they have to lock the door 10 minutes early. I had to move a bunch of large sofas and was down to the last one at the exit door. I told the employee I didn't think they wouldn't fit through the smaller 24/7 access door. The employee told me he would “call his boss in 5 minutes” to see if he could open the large door for me so that I could get the last sofa I needed out. I already had the sofa ready waiting by the exit. I waited for 20 minutes and he never showed up. Walked back around the front to find he had left for the day. Bottom line, if you didn't want to help out the customer or couldn't do anything, just tell the damn truth. Don't lie and make customers waste time waiting around for nothing.

JOSEPH L.
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Make sure your credit card machine and computers are updated and ready to work when open

NICHOLAS D.
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Customer did not leave a comment.

Grant T. | Overall Experience |
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Customer did not leave a comment.

Peter V.
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Great service and very helpful!

RANDY C.
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KAMIL Z.
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Rafael P.
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Absolutely nothing. Customer service was very professional polite and helpful

JOHN M.
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Very efficient rental process and convenient. Thank you

ERIK H.
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Customer did not leave a comment.

samuel F.
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Truck was delayed 3-4 hours and i missed the window my movers were available (and had to load the truck myself). I know this is not uhauls fault.... because the person returning the truck didn't bring it back on time

adrian G.
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The individual working when I picked it up was Robert I believe and he was not displaying any form of customer service. He was verbally expressing his frustration on customers ( myself and 3 others) who came in minutes before closing. He was in no way hiding his anger about it. I finally said "maybe there are circumstances that are out of people's control that lead them here at this time" in which he replied " oh people don't know when they need a truck?" The conversation went on and it was not a pleasant one. I explained which I shouldn't have had to... that my son recently passed and I was moving some of his thing. He then responded with " well my parents passed not to long ago". He was not only rude but very clear to the customers that he was not happy. I have been to this location before and never experienced anything like this. That personality type is probably not best to work as the face of the business. Very unhappy and disappointed with this experience.

Miguel B.
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Customer did not leave a comment.

Coleen K.
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Bernard M.
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Judith B.
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Nikolce P.
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jocelyn V. | Overall Experience |
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MARIANNE P.
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The whole process was very easy and the staff was very friendly and helpful.

Daniel M.
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Jaime F.
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KEVIN C.
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Christine S.
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Wojciech G.
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Richard E.
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Quick and professional service

JAVIER R.
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Customer did not leave a comment.

PAMELA R.
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The two young men working on Saturday were not helpful and rude. Never experienced that before. Then they had a dolly and blankets secured right in the way so that you would have to cut the strip and be charged with them in order to have the room you paid for in the truck, that is horrible. Did Uhaul do this or this specific location?

Katherine R. | Overall Experience |
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Customer did not leave a comment.

Rodney V.
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Peter R.
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Randy B.
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Casimir F.
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CHARLES W.
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Alexander D.
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Tara S.
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Nothing service was great

Wade O.
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N/A

Laurie D.
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The employees need to give the correct information about rentals on the phone and in the store

Carl D.
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Customer did not leave a comment.

James D.
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My check was quit and painless. And my drop off was the same you have great workers at your Grayslake Il location! Thanks

arie G.
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I should have been told the motorcycle trailer I rented was only for smaller bikes. I told the agent I had a Harley Roadglide. This thing is meant for dirtbikes. I couldn't even use the trailer and my plans of riding had to be canceled.

Julieann A.
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Helpful, knowledgeable staff. They were friendly and quick with service. Location was extremely clean and nicely organized

Miguel F.
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Customer did not leave a comment.

Samuel M.
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Glad to be done early enough to drop off while they were open instead of the after hours drop off since the use of your 24/7 pick up failed to work & Inhad to go into the store to get my rental (luckily it was during regular stores hours otherwise I'd have been screwed)! Plus the staff person was patient as I was getting all my personal belongings together & checking the milage before I was ready; & didn't rush me at all.

Steven C.
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Appreciate the good service

La Torre G.
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For everything we went through with our closing being pushed back almost a week you haul worked with us and we were able to keep the you haul an extra board a's thank you for all you guys did to help us move to our new location

Stavro S.
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Great place , great employees, great service overall

Raymond M.
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Customer did not leave a comment.

VICTORIA B.
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David C.
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Ashfaq H.
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The truck was clean but Engine sign showed up as soon as i started the truck. We were told that it is due for maintenance that is being scheduled in the coming days. There is some issue with the gas refueling. We had to manually hold the fuel handle and it keeps tripping after less than quarter gallon so it took us 10 minutes each time just to fill up the tank both at the beginning and end of the trip prior to return of the vehicle. The customer service staff were very amicable, polite and professional. Thank you

ROGER A.
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Customer did not leave a comment.

Grant T. | First Impressions |
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There were some initial issues with the locker door, however the staff responded and resolved the issue quickly and efficiently.

Jose G.
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Had to move a large piece of furniture last weekend on short notice. I was so glad a pickup truck was available. On the morning of the pickup I realized we needed a dolly. They do offer the standard size and appliance size for rent. What I needed was already checked out, but, they had a few new ones on the floor for sale. I purchased one as this will come in handy when moving our student to and from college. I will say that stepping up or out was quite challenging for me. The truck was just a bit high and I am only 5'3". But there are grab handles just inside the cab. The back end of pickup truck had both foot and hand holes for easy accessing into bed of truck. There are also rings mounted inside of bed to tie down/secure your loads with rope or bungie cords. The bed has a liner so no scratching to furniture. But we also brought with us moving blankets. I am thoroughly happy with renting from U-Haul and will do it again. The rates were fair. Thanks U-Haul you save the day!

John S.
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Only complaint: because we were moving at the end of the month rentals of trailers and large trucks were only for 5 days instead of 7 days.

Bruce J.
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Customer did not leave a comment.

DONALD F.
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Customer did not leave a comment.

Deborah J.
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Great friendly service. I had rented a truck from another nearby location the day before. Grayslake helped me with that rental, then set me up the next day with the perfect vehicle after listening to me explain my needs. I'll go to this location every time now!

DONALD F. | First Impressions |
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RICHARD K.
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James S.
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Quick and easy.

GRANT T.
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Linda T.
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The whole process was quick and flawless. The facility was clean and the staff was nice.

Kenneth C.
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Customer did not leave a comment.

Peter B.
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Matt P. | Overall Experience |
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The Grayslake facility was spotless, well lit, and safe. We only had positive experiences there and with the staff.

John M.
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Customer did not leave a comment.

kathy G.
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Great experience

Randy W.
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The service was excellent and equipment (26ft truck) was clean, but the truck was not desirable to drive. The muffler had a serious exhaust leak (loud with fumes in the cab), ran lousy, leaked oil on my new home driveway when I parked it there overnight. I will probably rent with Penske next time.

Todd L.
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Customer did not leave a comment.

Julia R. | Overall Experience |
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I don’t like not having anyone answering the phones during business hrs and having the call default to the corporate general number. I had 2 instances where I could not make a payment due to working the front line as a traveling nurse during this pandemic. I ended up with late feeS and to much of a hassle to contact local office several times with no one Answering and having to be on hold on the default number to get a late fee taken off. Otherwise, great facility. You can always contact me at 262-455-3911 if you have any questions or email me at juliarausch966@ yahoo.com. Thank you, Julia Rausch

Micah T. | Overall Experience |
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Customer did not leave a comment.

KRISTIN L. | Overall Experience |
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While the facility itself was very clean and maintained; The staff is pretty incompetent. They majorly screwed up a truck rental for me...In which they didn't even tell me they overbooked...I had to find out 10 hours before I needed that truck for my move the next day. And because of the lack of communication, I had no options to rent from another company to - as the closest company that had a truck available was 200 miles away. After they screwed that up, I, in person, notified them that the units I was renting should not be charged for another month because I was moving everything out the next day (which was before the end of the current month). Yet again, they didn't listen to me and note that in their system, So now I keep getting emails that I'm late on my payments, when in fact, I shouldn't have been charged at all. Simply put, there is a complete lack of communication with customers. I would not recommend this facility.

Lynette P. | Online Move In |
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The online move in option was absolutely the best! I had a lot of anxiety about going in and renting a unit in a busy office. This option allowed me to pay, get an access code and move right in! The facility was clean and it felt like a very safe environment.

Carrie S. | First Impressions |
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They didnt have my reservation. Then they gave me the wrong unit. After 45 min I finally got the right one. Uhaul needs to get more organized. Had problems with the truck I rented from a different facility as well

elaine b. | Overall Experience |
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Customer did not leave a comment.

neil k. | Overall Experience |
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Customer did not leave a comment.

Leslie L. | Overall Experience |
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Closed our storage unit after move complete. Appreciate how easy you made the transition for us.

William H. | First Impressions |
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Customer did not leave a comment.

Ola D. | Overall Experience |
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The Manager is an excellent example for admirable customer service etiquette. He listens to every customer, he gets up to help and assist with any issue . His always available to answer questions.

GREGG H. | Overall Experience |
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The staff and manager was super friendly and helped me navigate using the facility as well as a U-Box. Very flexible about pulling the box for loading at the facility. The facility was always super clean and in the heat of the summer very cool. I think it is a nice service they provide for recilying of potential unused furniture. If we had more room in our U-box would have taken a table and chairs someone discarded.

Jillian C. | First Impressions |
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Customer did not leave a comment.

Michael H. | Overall Experience |
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Thank you! Outstanding job. Clean, safe, easy to use

Thomas J. | Overall Experience |
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Clean storage and pleasant staff support

John C. | Overall Experience |
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Customer did not leave a comment.

Ann B. | First Impressions |
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The staff did not explain how to use the access card. They never told us we had to scan it to turn off the alarm. They didn’t tell the customers after us either - we both set off the alarm system. They told us what door to use, but didn’t really explain how to get to our unit. We figured it out! But a couple simple sentences from them would have been super helpful.

gwendolyn M. | Overall Experience |
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We had a great experience. Highly recommend to others! Thank you

Amanda R. | First Impressions |
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Don’t get me wrong, my experience was great! However, I reserved my unit via your website. It lies. On the internet, it said that the unit I reserved could store a 1-2 bedroom unit between 1200-1600 square feet. My two bedroom was just over 1000 square feet. When the movers got there, they said no way my stuff would fit in that unit. I was able to upgrade my unit with the help of the staff. It all turned out well, and the staff was amazing! I’d suggest reassessing the size of the units, and their capacity. Especially how they are advertised on the internet.

Michael S. | Overall Experience |
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Customer did not leave a comment.

Michael K. | Overall Experience |
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Customer did not leave a comment.

ROBERT R. | First Impressions |
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Customer did not leave a comment.

barb h. | Overall Experience |
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Customer did not leave a comment.

JOHN E. ELIZABETH E. | Overall Experience |
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Customer did not leave a comment.

CINDY F. | Overall Experience |
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ryan w. | Overall Experience |
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David V. | Overall Experience |
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Customer did not leave a comment.

dick h. | Overall Experience |
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Very clean facility and well run.

CINDY F. | First Impressions |
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Customer did not leave a comment.

GREGG H. | First Impressions |
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Very flexible. Attentive courteous. After move decided to rent storage locker and very helpful and efficient

Michael K. | First Impressions |
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Customer did not leave a comment.

Mary R. | First Impressions |
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Very satisfied. Dan was helpful with making sure we had the right size storage unit and truck. I will be using them again for a truck to move from storage to our new place.

william r. | Overall Experience |
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Customer did not leave a comment.

Kalli M. | Overall Experience |
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Customer did not leave a comment.

linda j. | Overall Experience |
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Customer did not leave a comment.

Asia R. | Overall Experience |
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Customer did not leave a comment.

Michael W. | First Impressions |
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Great service!

Ronny C. | First Impressions |
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The only issue was the card reader wasn't working which wasn't a problem at the time but could be if it's after hours.

maria f. | Overall Experience |
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I was very satisfied with Uhaul storage facilities everyone in the office has very good customer service skills. Grayslake faculty is highly recommended.

geraldo d. | Overall Experience |
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Great service!!

Carmelita C. | First Impressions |
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The guy that waited on me was very pleasant and accommodating.

chris e. | Overall Experience |
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Great customer service and friendly staff!

Ernestina J. | Overall Experience |
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Good service. Will go back if services are needed again.

Bernadette W. | Overall Experience |
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Thank you for providing an excellent location and service.

karen k. | Overall Experience |
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We were very pleased with the facility. Our furniture was in storage for 6 weeks without an issue.

susan e. | Overall Experience |
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Fabulous facility, and the staff was extremely helpful!!

Natasha M. | Overall Experience |
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Staff and billing issues. Facilities clean.

Sergio S. | Overall Experience |
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Shellie J. | Overall Experience |
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The facility was great. It was a little pricy. The staff was great

Michael A. | Overall Experience |
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No issues at all. Excellent customer service. Storage units were clean. Very good choice of rentals and moving supplies in stock to choose from. Everything you need to move and store is here.

Patricia C. | Overall Experience |
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The staff was very helpful. The unit was clean and easily accessible.

ERIC T. | Overall Experience |
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While the location and access hours were very convenient; it was not secure. The fence surrounding the storage lockers had two openings which were accessible to anyone. The staff was not courteous.

Sheryl W. | Overall Experience |
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There were 2 gates that remained opened for anyone to walk into on the west side of the property.

Susan K. | Overall Experience |
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Was very satisfied with the overall experience...Climate controlled environment kept my boxes well maintained. Very clean environment.

Howard R. | Overall Experience |
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Great experience.

Patti C. | Overall Experience |
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Great service. Very reasonably priced.

Lynette P. | Overall Experience |
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Renting the storage unit was an easy and painless experience. I will be using this facility for storage again, renting trucks and purchasing moving and packing materials that make life much easier!

geraldo d. | First Impressions |
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Great customer service!! Clean cars, clean spaces!!

Jennifer D. | First Impressions |
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I wish the code system was explained better, only for entry or do we need to use it when we leave (only for entry). Facility is clean & while seeing a rodent trap was not odd, how is it changed?

Ricky S. | First Impressions |
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Great customer service fast service

ROBIN P. | First Impressions |
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the guys were nice and patient as I changed my mind about the size.

JONATHAN N. | Overall Experience |
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When I registered for my Uhal account I was registered twice and asked to make payments on both. When I canceled the payments it took them 3 tries to cancel and they almost charged me another month.

JONATHAN V. | Overall Experience |
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The staff and manager help been great!

Richard P. | First Impressions |
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I would like to see how consistent the services are before providing the highest level of grading to excellent...

Robert S. | Overall Experience |
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I had trouble with the mobile app, but the manager on site was able to help me and get me on my way.

RENEE V. | Overall Experience |
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Beautiful facility

Diane D. | First Impressions |
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Very quick, efficient and friendly. This is my second experience with this location and they both were wonderful!

Ronald M. | First Impressions |
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Fast friendly service love the free storage with truck rental

beate t. | First Impressions |
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very friendly and professional. the manager was extremely helpful and showed me right away everything. very clean and organized!

kimberly b. | First Impressions |
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I went into the store to check in. The rep told me he didn't know the system so I left. then called me a few hours later to call and tell if I didn't fill out my paperwork id loose my reservation.

cindy w. | First Impressions |
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I ordered online, but was having trouble with that. Adam jumped right in and saved the day! Thank you!

sharon b. | Overall Experience |
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This facility exceeded my expectation. It was much better than facilities I had used before

Bill F. | Overall Experience |
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Staff could be friendlier especially those working up front.

robert n. | Overall Experience |
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one person services office snd outside area resulting in 10-20 min wait times. Storage space is overbooked and reservations changed upon arrival based on availability.

Anne H. | Overall Experience |
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I could have used later hours when moving out but the option was available if arranged in advance. The facility was super easy to access and very well maintained.

Darlene C. | Overall Experience |
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Excellent storage facility.

Gail M. | First Impressions |
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Great staff! Especially Doug, answered all my questions and made it a smooth process!

Larry A. S. | First Impressions |
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Dan and his team do a super job! Larry Swinden

dennis K. | Overall Experience |
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Best storage facility I have ever used!

paul m. | Overall Experience |
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The price was more expensive than others in the area but I needed an open unit for moving and they had one available. Also I had to walk out one day after waiting for 15 minutes with only one servrep.

gina m. | Overall Experience |
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Manager dan is extremely rude and unprofessional. The place is a rip off. Would never trust my belongings here and never come back. I would NEVER recommend this place. Absolutley horrible experience!

paul m. | First Impressions |
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Nice large clean facility with a friendly knowledgeable staff. The only negative I could find was there prices are higher than other area rentals but they had the size I needed where others didn't.

Patricia C. | First Impressions |
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The manager of the facility was extremely helpful! He helped us with our storage unit and was very informative. Overall great service!

karen b. | Overall Experience |
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Cognations!

Shannon B. | Overall Experience |
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His facility was even better than I’d expected!

TINA S. | Overall Experience |
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It was convenient . Worked out perfectly 👍🏼

bob h. | First Impressions |
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Dan was professional and easy to work with. Offered me many choices including locks, dates to begin, optional RV storage and up sizing on any rental unit if needed.

Charles P. | Overall Experience |
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First rate service, particularly from Adam.

Michael A. | Overall Experience |
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A+++ Customer Service experience was superb. Friendly staff, General Manager on duty helped me and went above and beyond at staging my UBOX’s As close to my new on site unit as possible.

Gregg W. | Overall Experience |
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Every step if the way this was a great experience! I would recommend POD movers from U-HAUL! Nothing was broken!

Douglas H. | Overall Experience |
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Over the past several years I’ve rented various units. My experience has been perfect every time.

Charles P. | First Impressions |
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Rented a trailer, got a free month of storage. Trailer in great shape, clean and ready to go. Adam even hooked it up for me, and unhooked it when we returned it. Super customer service here!

Larry N. | First Impressions |
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First rate service and facilities

marie v. | First Impressions |
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For a stressful time the employees made it less stressful for us, Thank You

Walter G. | Reservation |
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Was mislead by your rep on the phone! Thought this storage unit was an indoors storage for a vehicle It was only an outdoor parking space . We declined it when we arrived there in person yesterday.

Tom K. | Reservation |
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What a pleasant experience, from rental, move-in to interaction with the staff at the Grayslake facility. I would highly recommend using them.

MARIA D. | Reservation |
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Very good service, easy check in and check out. Also helpful finding the best storage unit size for my needs, great group of people!

STEPHANIE D. | Overall Experience |
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Storage unit was small and was not a full unit. Lots of tubing and vents in unit. Not worth the money!

Elda E. | Overall Experience |
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Easy check in and check out

PAUL U. | Overall Experience |
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N/A

dan p. | Overall Experience |
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I was very pleased with the services and storage. Will use again in the future. Opening a new, state-of-the-art storage facility in Grayslake was great for local residents.

robert l. | Overall Experience |
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First-rate every step of the way

ELIZABETH K. | Overall Experience |
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Needs to providae dumpster to throw my trash, thanks

DARLENE C. | Overall Experience |
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Excellent storage facility. Very friendly and courteous employees.

brian e. | Overall Experience |
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Nice location.

Krishana M. | Overall Experience |
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Customer service isn’t a thing.

JENNIFER D. | Overall Experience |
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Was a good experience

Brian W. | Overall Experience |
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We had a great experience with you.

Mary E. | Reservation |
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Facility is clean and well-lit and offers complimentary services (moving carts, wide elevators, easy access doors, etc). Staff is friendly and helpful.

rose c. | Overall Experience |
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Very nice storage area.

joseph p. | Overall Experience |
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uhaul made it easy

MARIA P. | Overall Experience |
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Staff was professional from check in to check out. My truck was ready when they said it would and they even helped regarding last minute storage needs. Storage office and units were very clean

Latasha H. | Overall Experience |
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The staff at Uhaul Grayslake were always courteous and professional whenever I went in. I interacted with 5 different employees, they were all wonderful through my moving process. Thank you

Bruce B. | Overall Experience |
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Staff was very friendly and helpful. We used a lot of boxes, some from the donation area, to which they alerted me. They always helped carry larger loads to the car for my wife.

David I. | Overall Experience |
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Very pleased with my experience here. The employee who checked us in was very accommodating and informative. All around grat experience.

MARK SUSAN L. | Overall Experience |
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The facility is wonderful. Renting a truck however, doesn’t mean that you will have one on that date. I wouldn’t care if I had to pay a non refundable deposit to guarantee the truck is there.

No reviews have been submitted for this location.

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