Customer Reviews for U-Haul Moving & Storage of Grayslake

3,436 reviews

19251 W Washington St   Grayslake, IL 60030

(847) 223-1290

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(847) 223-1290

19251 W Washington St
Grayslake, IL 60030

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Dan and his staff continue to be the best.

Larry A S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

RENEE T. 
Rating:
5.0

Customer did not leave a comment.

MANSOUR S. 
Rating:
5.0

Customer did not leave a comment.

Josef M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James J.  |  Overall Experience 
Rating:
1.0

The app was hard to navigate. Had log in several times before it directed me the “truck pickup” section. Also pre-paid for the truck & appliance dolly the day before because I had a 6am pickup scheduled. Appliance dolly wasn't in the truck so had to wait for Uhaul to open. All the staff was late. They didn't arrive until 7:20. Then one of the members tried to give me a utility dolly instead of appliance dolly. The whole pickup experience left a bad taste in my mouth. They put me 1.5 hr behind schedule.

Donna J. 
Rating:
2.0

The truck was not a full tank of gas and it had a stench they need to deodorize the inside of the truck

Felicia H. 
Rating:
5.0

Customer did not leave a comment.

JAVIER M. 
Rating:
5.0

Very courteous people, clean equipment and easy to rent. I will rent from them again!

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

Jack B. 
Rating:
5.0

Customer did not leave a comment.

Stefan H. 
Rating:
5.0

N/A

GREGORY D. 
Rating:
5.0

Customer did not leave a comment.

Chris M.  |  First Impressions 
Rating:
5.0

They are so prepared for hauling needs, I'm coming back in Feb to move some more stuff… but, forgot my pin for my hitch , got one from them, my light connection was broken they had another easy leash they hooked up for me, i drove away, 24 hours i brought it back.. price was right

CYNTHIA A. 
Rating:
5.0

This is how a professional workplace is maintained. The staff were knowledgeable and ready to assist the moment I pulled into the lot.

William P. 
Rating:
5.0

Everything was fine just had a bad odor

Felicia H. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
4.0

Customer did not leave a comment.

SHERITA A. 
Rating:
5.0

Customer service was great. Very helpful and kind. The truck was in nice condition and thanks to H-Haul, my move went well. Thank you for your service.

TERRANCE L. 
Rating:
5.0

Very helpful staff, quick and easy transaction!

matthew n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Nothing to improve. Location is very clean and well organized. I have rented from this location before and have never had an issue. Returning is a breeze and efficient.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Y. 
Rating:
5.0

Excellent customer servive

DIANNE K. 
Rating:
5.0

No suggestions Associate friendly Return simple

DOUGLAS F. 
Rating:
5.0

Very friendly customers service. Staff is very helpful and knowledgeable!

MARC S. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

ALLAN F. 
Rating:
5.0

Not try and double charge me for rental and mileage fees! In addition I was also charged for two days worth of rentals for a hand truck that wasn't even in the truck! I'm still waiting for my refund for the hand truck rentals.

Jason L. 
Rating:
5.0

Only thing wrong was it kept telling me an oil change was needed but it was clean over all and good experience.

BRANDON K. 
Rating:
3.0

The facility is nice, and easy to access. The facility is clean. Only problem I had was that the auto pay failed to setup three times (I finally had to have an associate set it up) which cost me two months of late fees. Notified staff about the auto pay error with no offer to refund a late fee (both 'late' payments were made the day after the auto pay should have been made). Other than that, it's a nice facility and would use again. Just make sure to have them verify your auto pay.

Bret W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry A S.  |  First Impressions 
Rating:
5.0

Nothing much

VICTOR T. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roumen R. 
Rating:
5.0

Customer did not leave a comment.

Rich M. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER C. 
Rating:
3.0

Be sure to look at a customers order so that we don't have to continually check your work to get everything

Tyler B. 
Rating:
5.0

The only negative would be that there needs to be a better wifi signal in the parking lot when returning vehicles after hours.

DAVID F. 
Rating:
5.0

Nothing, you cannot improve perfection.

STEPHEN C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Y. 
Rating:
5.0

Customer did not leave a comment.

MAXIMILIANO P. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Your app is terrible - fix it

JOHN G. 
Rating:
5.0

I have rented several vehicles from this location, great customer service here, always happy with my rental trucks and trailers.

TODD L. 
Rating:
5.0

Excellent experience with the staff at this location.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

BRENDA W. 
Rating:
4.0

Customer did not leave a comment.

Tanya M.  |  Overall Experience 
Rating:
3.0

Trailer was old and door hatch kept getting jammed. Uhaul needs to upgrade equipment.

ROSALINDA T. 
Rating:
5.0

Clean & new (not old & worn down), very well maintained, entrance is excellent (street level outside into ground level inside + access door), plenty of carts, clean & supplied bathroom, plenty of load in/out spots (large enough to navigate a 20’ truck into), layout maps posted to help you find your locker without wandering around, auto sensor hallway light (saves electricity; however no lights in storage locker & small swing door versus roll up overhead door doesn’t allow much light in), comfortable temperature inside, well secured to protect stored property, simple & easy sign up process/paperwork, as well as friendly & knowledgeable staff.

Samuel J M.  |  First Impressions 
Rating:
5.0

Cashier checking in was rude and abrasive

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

ALAN G. 
Rating:
5.0

I would recommend this place to anyone who is looking for storage or truck rentals . The staff has always been very helpful .. Joel especially!! J

deborah K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

Customer did not leave a comment.

NORMAN A. 
Rating:
5.0

Everything went very smoothly

DENNIS B. 
Rating:
5.0

Madison was excellent Solved my issue quickly Thanks madison

RALPH C. 
Rating:
5.0

Access hours could be a bit longer since there were times when I needed to run to my unit late at night but couldn’t.

tim h.  |  Overall Experience 
Rating:
5.0

Staff is always helpful. The place is VERY clean all of the time, including the bathrooms. The carts are useful and the are where you can leave gently used furniture is a nice touch. The lights in some areas turn off too frequently and requires me to to walk down the hallway to reactivate them again.

Donovan m.  |  Overall Experience 
Rating:
5.0

The cleanest storage units I’ve ever seen! Thanks!

Lisa Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephen V.  |  Overall Experience 
Rating:
5.0

Associates were friendly and super helpful. Renting the truck was seamless and easy.

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

Glenn D. 
Rating:
5.0

Customer did not leave a comment.

ALAN Y. 
Rating:
5.0

The staff was great! Friendly & helpful!

Lisa Y. 
Rating:
5.0

Let them know what kind of wiring harness required

Rajesh M. 
Rating:
5.0

The two young staff members were super! They both were aware as I came in and immediately offer us a friendly welcoming greet and helped us out. In the days that any retailers are short staff or having over worked staff. IT WAS A PLEASUEABLE EXPERIENCE I will not forget, knowing my RV will be safely stored in this location. I also had spoken with Dan the manager over the phone twice in preparation for my visit a day before while uhaul systems were down, he was very patient, accommodating and a pleasure to talk to over the phone. All three employees I had contact with on phone and in person deserve at least acknowledge of this satisfactory customer!

René C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Everything was stellar, nothing to improve!

Samuel M. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

GEORGE P. 
Rating:
5.0

Great service and great friendly staff. There's no question, I'd rent from you next time I need anything. Also your store was impeccably clean.

VINCENT S. 
Rating:
5.0

Customer did not leave a comment.

JAMES A.  |  First Impressions 
Rating:
3.0

I closed my unit and I'm still reserving requests to pay $20 more than when I had the unit. I'm still being charged after I've closed the unit!

D'Angelo M. 
Rating:
5.0

Keep up the good work.

Justin W. 
Rating:
5.0

Easy in- East out

Timothy T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David Q. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN D. 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL T. 
Rating:
5.0

Customer did not leave a comment.

ARTURO A. 
Rating:
5.0

Service was great! Quick simple check in and return process.

PETER V. 
Rating:
5.0

Everything was good

ROBERTO D. 
Rating:
5.0

Access was very good 24x7. Had plenty of room to park my trailer. I would use this facility again.

LARRY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaime D.  |  First Impressions 
Rating:
1.0

Charged twice… not very cash money

MATTHEW G. 
Rating:
5.0

I will come back if I need too.

MARY W.  |  Overall Experience 
Rating:
5.0

Thank you for coming through last minute. Saved the day!

JOSEPH B. 
Rating:
5.0

I always choose this facility when ever I need anything to do with moving or storing ....even when days are at it's busiest they are professional , and personal , and I personally like that when I'm conducting busines.

deborah K.  |  First Impressions 
Rating:
5.0

The transaction (both pickup and drop off) were very smooth, and the representatives that assisted me with the hook up were extraordinarily friendly and helpful. Very satisfied.

ANITA G. 
Rating:
5.0

Everyone is very helpful and knowledgeable. It is an excellent staff.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY V. 
Rating:
4.0

Customer did not leave a comment.

ARMANTHA K. 
Rating:
5.0

Customer did not leave a comment.

Richard O. 
Rating:
5.0

Customer did not leave a comment.

Kent B. 
Rating:
5.0

Customer did not leave a comment.

deandrae m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis S. 
Rating:
3.0

Severe environmental hazards were created by the thoughtless workers who were attempting to lay asphalt pavement directly in front of our storage locker, producing toxic cloud of dust and gases.

CLARE Z. 
Rating:
5.0

I attempted to return the vehicle after hours via your phone app. I wasted 20 minutes attempting to return it in the app but the app crashed last night when I tried to take a picture of the mileage and would not let me return the vehicle in the app. I even called Uhaul customer service last night and informed them that I returned the vehicle but could not get your app to work. Now you have still charged me an additional $20 fee this morning and added an additional $1 fee to the environmental fee which was listed originally as $1 on the contract. By my math, I should have been charged $25.08 not $46.03. Please correct my bill. Obviously this is very frustrating, as I tried to do the right thing last night and feel like UHaul is wasting my time. Please fix this. Sincerely, Joe McKernan

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

Carl B.  |  Overall Experience 
Rating:
4.0

Keep up the friendly and knowledgeable employees. They were very helpful, start to finish.

ANGELO C. 
Rating:
5.0

Dan and his team are excellent . The truck was clean. The truck ran VERY rough. It was loud and clunky. Difficult to steer ie, power steering was minimal.

LARRY S. 
Rating:
5.0

I rent there often and they are consistently great!

DUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

Ferne F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
5.0

Customer did not leave a comment.

David C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Vehicle was in great condition, very clean. Pick up and drop off were both a breeze.

Ethan C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD A. 
Rating:
5.0

Great staff! Knowledgeable and efficient!!

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
3.0

Truck was great. Missing door interior parts & cracked dashboard gauges panel. Not recorded & had to convince turn in folks I did not break these items. Also not enough dollies & no notification of this problem.

Lee K. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
5.0

Customer did not leave a comment.

JUDITH S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathan J. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
1.0

Dan has no people skills. He should not interact with people at all. I will not be back.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

WARDELL W. 
Rating:
4.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Moved in last week very satisfied with the storage space. Waiting for all the safety lights to be installed and turned on, Very dark at night around our unit.

Michael Y.  |  First Impressions 
Rating:
5.0

People were very friendly. Rental rates were good.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

I know now to reserve instead of showing up early. I definitely would recommend them everything went great!

LEE P. 
Rating:
3.0

The people were friendly and helpful but my reservation was screwed up so I did not get climate controlled I received an outside unit

Timothy W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hossam E.  |  First Impressions 
Rating:
5.0

Nothing, experience was great!

Tatiana S. 
Rating:
5.0

great service thank you

Jose H. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

Customer did not leave a comment.

Elise F.  |  Online Move In 
Rating:
5.0

I wasn’t familiar with the area and had to move my stuff into a storage unit last minute from WI to IL for a new job. I drove by the U-haul and I could tell it was a nice & clean facility. I unfortunately booked a unit online at another company and learned my lesson to NEVER book a unit without seeing it first!! Thank you for being open during Labor Day weekend and for your services!!

Lisa Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kimberly y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chuck M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

peter h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA P.  |  First Impressions 
Rating:
5.0

great service, took their time to understand my needs, fast and efficient too!

nancy w.  |  First Impressions 
Rating:
5.0

Great staff on site !

Julie P.  |  First Impressions 
Rating:
4.0

Excited to move in, would have liked an associate walk me through process and to my exact unit just once for welcoming trip.

Andrew B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christina P.  |  Online Move In 
Rating:
3.0

Uhaul's storage system was down when I was trying to check in. The staff was unable to look up my reservation because of this. They also were not able to check what units were available. This made the check in process extremely difficult and stressful.

Richard H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felisha H.  |  First Impressions 
Rating:
5.0

Had difficulty checking in on line. The app didn’t work smoothly.

Thomas M.  |  First Impressions 
Rating:
4.0

it was great, I needed more time and assistance with picking a unit but it was so busy and only one person in front, so they weren't able to. Could use more than one person in front. Hoping to come back to secure a bigger unit

Joan P.  |  First Impressions 
Rating:
5.0

Very friendly staff

Rebecca T.  |  First Impressions 
Rating:
5.0

It would of been nice if the description said a pipe is located in the storage unit

Daniel H.  |  Online Move In 
Rating:
5.0

The online move in option was absolutely the best! I had a lot of anxiety about going in and renting a unit in a busy office. This option allowed me to pay, get an access code and move right in! The facility was clean and it felt like a very safe environment.

Lynette P.  |  Online Move In 
Rating:
5.0

Don’t get me wrong, my experience was great! However, I reserved my unit via your website. It lies. On the internet, it said that the unit I reserved could store a 1-2 bedroom unit between 1200-1600 square feet. My two bedroom was just over 1000 square feet. When the movers got there, they said no way my stuff would fit in that unit. I was able to upgrade my unit with the help of the staff. It all turned out well, and the staff was amazing! I’d suggest reassessing the size of the units, and their capacity. Especially how they are advertised on the internet.

Amanda R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT R.  |  First Impressions 
Rating:
4.0

The only issue was the card reader wasn't working which wasn't a problem at the time but could be if it's after hours.

Ronny C.  |  First Impressions 
Rating:
5.0

The guy that waited on me was very pleasant and accommodating.

Carmelita C.  |  First Impressions 
Rating:
4.0

I wish the code system was explained better, only for entry or do we need to use it when we leave (only for entry). Facility is clean & while seeing a rodent trap was not odd, how is it changed?

Jennifer D.  |  First Impressions 
Rating:
5.0

Very quick, efficient and friendly. This is my second experience with this location and they both were wonderful!

Diane D.  |  First Impressions 
Rating:
5.0

For a stressful time the employees made it less stressful for us, Thank You

Marie V.  |  First Impressions 
No reviews have been submitted for this location.

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