Customer Reviews for U-Haul Moving & Storage of Great Falls

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Great Falls

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Heather M.
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Another Sam at this location. Very pleasant. Quick and efficient which was appreciated in the cold weather

JOSHUA V.
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Equipment was in excellent condition. Very well maintained.

Kimberly C. | Overall Experience |
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Staff were professional, available, welcoming and accommodating. This facility is new, clean, secure, spacious, well-lit, and all indoors for a very comfortable move in/move out experience. The indoor loading dock is extremely convenient, as are clean, new restrooms, and extra equipment as needed at no extra cost during loading/unloading. I highly recommend this facility in Great Falls, and will definitely use it again for any future indoor storage needs in the area.

Jason H.
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Customer did not leave a comment.

GARETH JOHN S.
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Great selection and location.

Daniel S.
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After I called the store and reserved my truck, I was notified that I could check in and pick up my van by just using my phone. So I put all the information that was requested and when I went to go pick up the truck I had to put in all my information again. That included a picture of myself a picture of the front and back of my drivers license. Then, I had to provide a secondary contact and that person had to answer the phone what's it could rent a truck. I ended up just scratching the whole process and went and checked in inside. That was another 20 minutes of my life I'll never get back. The gentleman was really helpful but the whole online thing was a total hassle. I wouldn't recommend that process to anyone.

DALE W H.
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Customer did not leave a comment.

Wade S.
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Things were ok. Perhaps the agent who rented me the truck was a little tired...very scripted. When I brought the truck back, I greeted the employee with 'how are you doing today?' He replied 'terrible'. I minute later I asked why he was doing terrible? He said that his ex-wife's father had died... Still, things were ok. Thanks!

ROBERT EMMETT B.
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Rep.was great....fast, no snags, easy in and out process.

Donna H. | First Impressions |
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Customer did not leave a comment.

DENISE B.
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Charged bogus cleaning and damage fee of $400. I bought insurance so if there was damage should be covered but there wasn't any. Running a scam and I'm disputing charges.

BILLY R.
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Customer did not leave a comment.

JERROD S.
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I did not drive the truck. I hired movers.

Gary G.
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Great place!

BRENT H.
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Customer did not leave a comment.

MATTHEW K.
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Make sure the windshield wipers are in better condition. Also, make sure of the truck is in a cold environment it has anti freeze windshield wiper fluid inside. Nearly got in an accident because windshield froze over from fluid.

Marina W.
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Not over charge your customers, and tell them they don't know what they are talking about when you have bank statements in front of them. One small uhaul I was charged 210$ bullshit

Nathan A.
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I spent over an hour trying to return a trailer I rented. There was one clerk who spent 45 minutes renting a truck to another customer and 15 minutes reserving another for a different customer. Waiting for an hour to return a trailer is unacceptable. My time is worth more than that.to me.

Matt B.
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Customer did not leave a comment.

Jacqueline G.
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Exceptional employees!

JULIAN S H K.
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Nothing really. Experience was fantastic overall. Seth was amazing- great at explaining, friendly, and professional. 10/10 would recommend to friends and family.

Orren R.
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Customer did not leave a comment.

DANIEL B.
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Customer did not leave a comment.

DAVID ALEN R.
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Customer service was awesome.

ervin M.
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Did't have to get out of the vehicle WOW

Wesley M.
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Customer did not leave a comment.

ANDREW JOSEPH S.
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The great falls u-haul service couldn't have been better. Vegas u-haul was terrible to the point I think they should be charged with malpractice, but great falls I-haul was absolutely incredible.

DUANE T.
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Customer did not leave a comment.

Jeffrey N.
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Customer did not leave a comment.

RUSTY V.
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Customer did not leave a comment.

JAN CHRISTINE M.
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Very check in person when I was done

Del H. | First Impressions |
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Customer did not leave a comment.

JEREMIAH ADAM W.
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Not much. Travis,Seth,and Sam were very nice and professional. They got us our truck quickly and when I dropped off the truck I was done in mere minutes.

Kari R.
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Quick service. Even quicker check in process. Very satisfied

MICHAEL B.
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Customer did not leave a comment.

Kyle G.
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Customer did not leave a comment.

DACIAJO T.
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There was only one worker and it took forever for them to assist each customer. He was through friendly and did his job well. If there was a self service portal to assist with the wait time might help. I should've reserved my vehicle rental ahead of time. I paid for it in the time I waited in line trying to get the vehicle.

NEIL C.
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Customer did not leave a comment.

LAURIE P.
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The service was excellent.

Bruce H.
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Customer did not leave a comment.

Deborah D.
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The facility was very customer friendly and provided great customer service and made sure my needs were met before I left the lot.

Mike M.
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All good!

Ryan B.
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Very fast service. Nice layout.

Gabriel G.
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Customer did not leave a comment.

ryan J.
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the 24/7 remote pick up system does not work. when I went to pick up the U-Haul the verification of two additional people to verify my account was surprise that should've been him something that was communicated before I show up after hours to pick up the U-Haul. The fact that I got a text message after I am filling out the information from the company to verify who I was saying they would call me within a short time I never did receive a phone call from the head quarters that was stated in the text messag. I attempted to get into the vehicle , then I get a message saying my reservation has expired and they need to come back during buisness hours. the system was complete failure

John S.
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Nothing, everything went perfectly

christopher M.
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Have better trained staff and more during busy times as we waited over an hour.

Teresa M.
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Location was fine equipment was great. Supervisor owner was very short not real nice and very much focus on what he had to get done

Tara T.
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Customer did not leave a comment.

JULIEDEE A.
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Customer did not leave a comment.

Donald M.
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Customer did not leave a comment.

Michael R.
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Happy, as always, with the equipment. The move helpers, not so much.

KENNETH C.
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Customer did not leave a comment.

Clint P.
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Customer did not leave a comment.

BRENT H.
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made it easy

Becky R.
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Customer did not leave a comment.

Cole R.
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Customer did not leave a comment.

Rory C.
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Megan Roos was extremely helpful and cheerful. She worked very hard to ensure that my case was completed timely and accurately and took all the work off of me. Her effort was very appreciated by me.

James C.
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Fuel tank was not full at the time of pick up. I put 20 miles on the vehicle and ended up putting over 5 gallons of fuel in. I would like to think uhaul vehicles get better than 4 miles per gallon.

JAMES WALDON C.
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Customer did not leave a comment.

David H.
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Customer did not leave a comment.

Paul H. | Overall Experience |
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Customer did not leave a comment.

Larry B.
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Travis, the station manager was great!

MICHAEL D M.
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Customer did not leave a comment.

JEDRAH M.
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Customer did not leave a comment.

Larry B.
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Customer did not leave a comment.

Athenia C.
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Great customer service

AUSTIN RYAN A.
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Customer did not leave a comment.

Austin A.
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Customer did not leave a comment.

Don W.
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Couldn't get the app to work at time of drop off

Aubrey T. | Overall Experience |
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Customer did not leave a comment.

Darren R.
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Customer did not leave a comment.

Nikko Rey T.
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Customer did not leave a comment.

jesse S.
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Customer did not leave a comment.

Aubrey T. | First Impressions |
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Customer did not leave a comment.

Audrey B.
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Customer did not leave a comment.

Jacob V. | Online Move In |
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Reservations and access to the unit were convenient and the staff was extreamly helpful and friendly. We had a very difficult move and when everything else went wrong our experience at uhaul exceeded expectations.

Curtis R.
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I reserved a 8 foot box truck from the 1-800. Number and when I got there all they had was a 28 foot truck..it cost me a lot of extra gas to drive that large truck 2500 miles

Rhonda P.
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The online check in did not work. We tried over and over. Finally we had to drop the keys in the box and pay the extra fee.

Harold G.
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Much better than the last time I used this location.

MICHAEL S.
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Customer did not leave a comment.

LEEZANN J.
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Customer did not leave a comment.

Alex H.
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If and went funding permits I'd suggest redoing the parking lot. Really beat up with lots of big and deep pot holes.

CHRISTOPHER B.
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Customer did not leave a comment.

robert R.
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Very helpful

Spencer M.
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Customer did not leave a comment.

Greg L.
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This was the second location I was referred to after the truck I reserved two weeks prior was not available. I initially reserved a 15' truck, and was told that this location had a 20' truck available. When I arrived, they had no idea about the situation. The only 20' truck they had was one with a broken headlight. At this point I am 3 hours later getting a truck than originally anticipated, which pushed back our move time. This was an incredibly frustrating experience. In their defense, the staff was friendly and respectful.

Michael P.
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The girl checking us in was pleasant and had no issues.

Dan W.
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Customer did not leave a comment.

terri M.
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Everyone was very friendly and helpful. I would go back to that store again if I ever need to rent another u haul

Michael S.
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The process of getting to the parking lot of the vehicle then being asked to submit multiple documents is absurd. If this could be done when checking in or initially renting, it would improve the process greatly.

Jerry S.
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Customer did not leave a comment.

Angela M.
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Customers should not be charged for the full 24 hours if they do not use it for the whole time.

ALISA H.
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Customer did not leave a comment.

Larry B.
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Customer did not leave a comment.

DAVID ALEN R.
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Customer did not leave a comment.

Mike M.
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Great staff, prompt and courteous

William G.
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The local people were great. Uhaul as a corporation is horrible. Promising things that they have no intention of providing.

Lavonne W.
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More help in the Great Falls location. I had to wait quite awhile to do the truck drop off. Only one person was inside and there were three people in line and after waiting about 20 minutes the girl inside finally called for help. Once the other employer came in, it went very fast

Eric G. | Overall Experience |
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Customer did not leave a comment.

Jerry V. | Overall Experience |
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Travis was extremely helpful getting me into my new unit

PAUL ROBERT H.
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Customer did not leave a comment.

PAUL ROBERT H.
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Customer did not leave a comment.

Doug M.
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Pleasant, quick service. Helpful and informative in store representative. Thank you!

Craig M. | First Impressions |
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Friendly, Polite, Informative

Peggy J.
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Customer did not leave a comment.

Daryl N.
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Customer did not leave a comment.

Dianna V.
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Overall experience was really good! They are very attentive, and help you out through the whole process of getting a truck rental. They explain about picking up the vehicle with the app (for after-hours). Vehicles clean and many available. Thank you!

JOSEPH A.
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Customer did not leave a comment.

Chris C.
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Customer did not leave a comment.

Kelly T. | Overall Experience |
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Best storage unit I've ever seen. Will recommend it to all my friends and family. If I ever need to use a storage unit again I will definitely be using yours. Excellent service!!!

Mike M. | First Impressions |
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Thanks to Travis

Kurt S. | First Impressions |
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Customer did not leave a comment.

Richard M. | Overall Experience |
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Customer did not leave a comment.

Kenneth S. | Overall Experience |
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Customer did not leave a comment.

Melissa E. | First Impressions |
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Third time renting in a month and have had no issues. Everyone was very professional and helpful.

No reviews have been submitted for this location.

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