As usual, telephone experience took 20 to 30 minutes to connect... Yes, you may be "helping other families"...but customer service is not your strong suit...Thomas R.
Customer Reviews for U-Haul Moving & Storage of Green Bay
Green Bay, WI 54301
(Across from the former Greyhound station)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jason V.
Customer did not leave a comment.TIMOTHY T.
Phil great costumer serviceCharlene H.
Nothing to improve, very polite and good gentlemen to work with. Took care of everything I needed.John H.
Customer did not leave a comment.donna F.
Excellent experience with both drop off and pickup.Christopher E.
Excellent serviceMarvin T.
Customer did not leave a comment.Ashley A.
Excellent service great experienceSteven L.
The service was perfect. Dont change a thing! Both Gentlemen on site helped me and were outstanding. The recommendations from them helped me more than what i was looking for, and made my hauling task easier and more convenient than it was going to be. Excellent experience!Timothy W.
Was suppose to pickup a truck at a satellite pickup point but no one was there. They did a good job at the Main Street location to get me a truck.Michael G.
About 45 minutes into my trip the windshield gasket on the passenger side blew out and was slapping the window so had to take that off. Then the outside mirror also didn't hold position and kept dropping down which would be fine if you were 5'10â€ or shorter...at 6'3â€ this was a safety issue. Front tire tread was Getty thin on this truck as well. I've rented about 4 U-Haul trucks in the last 5 months and all were in great shape...this one not so much. The guy at checkin when I brought the truck back was great!Robert I.
Phillip is a complete jerk. I didn't receive a dolly that I ordered and I called the national number and supposedly they said I would be reimbursed at this location. Not only was I not reimbursed, but was told to pay another $30 because I was one hour late apparently. You have lost a customer because of Phillip.Tracy R.
Have a better way to take care of system issues as i was a full week late getting everything taken care of.Gary S.
Customer did not leave a comment.Todd G.
Customer did not leave a comment.Zachary A.
Manager very active and engaged during a rather busy period. Smooth drop off.NORMAN V.
The guy who helped unhook the trailer was very friendly and helpful. They were having issues all morning with their system not working and it was still an easy drop off.Melinda W.
Keep up the great customer serviceðŸ˜ŠMary K.
Customer did not leave a comment.Anthony D.
Customer did not leave a comment.Jeremy N.
Very friendly and helpful staff.Carl B.
Customer did not leave a comment.Timothy G.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Ann M.
Love the employees Phil , and Isaiah always happy and are helpful thank youCharlene H.
Customer did not leave a comment.Dean H.
Customer did not leave a comment.STEPHEN T.
Customer did not leave a comment.Terence C.
Great customer service friendly fast !!!!!!Ashley A.
Just wanted to say the equipment worked out fantastic and Thai was friendly and incredibly helpful with hooking up the trailer and getting everything taken care of. Very smooth experience, no complaintsGriffin C.
Customer did not leave a comment.Vyren B.
Please remind the drivers that they should push the tow button in each time they start driving? I am concerned we burned double the gas on this trip! Also maybe a price break for miles over 100 lol Phillip was awesome !dan W.
Less wait time maybe, but in all honesty the attendant was very helpful polite and courteous. Will definitely be going to this store everytime I need to.Ashley P.
Everyone there had a pleasant attitude and were very professional.Ken B.
Phillip was amazing and gave excellent customer serviceJason V.
Customer did not leave a comment.Mary K.
Very helpful group.George H.
Phil and his coworker were great to work with.Bruce S.
Customer did not leave a comment.deanne J.
Customer did not leave a comment.Kasey C.
3 Car trailer tires were at 30 psi and one at 10. Had to find air myself and the website does not specify the reservation fee. I paid almost 100 for one day in person and also had to pay a 50 dollar fee online and then had problems with the lights and ratchets on the trailer.Daniel H.
Make the app easier to do contactless pickup.Victor B.
Customer did not leave a comment.Adrianne B.
Customer did not leave a comment.Ricky C.
Nothing, keep up the good workKerry J.
The best Experience I ever had in renting a truckrobert H.
Good job Great attitudeDale J.
Customer did not leave a comment.SHAWN S.
The manager mentioned no cash allowed. What made him think I would use cash to rent a vehicle. How dumb/naive did he think I was? Not very personable.Patrick M.
Customer did not leave a comment.Ricky M.
I am unsure of the name of the person who helped me when I picked up the auto transport trailer, but if I could clone him and hire him at my office, I would make at least 10 clones. Maybe seven- Ten is a lot of anything. Thoughtful, knowledgeable and personable. Those three attributes will get you hired anywhere....but this guy was displaying them in real time without hesitation or need (no one was looking). He had no one to impress, just me and my eight year old son. He went out of his way to explain the process, not oversell the insurance (which I opted in for), and found a way to save me a couple of dollars. There are negative things everywhere -if you look-, BUT this type of simple interaction is the reason â€œgoodâ€ keeps prevailing within companies. Hiring individuals who care about people...PEOPLE. Pretty awesome. I know this verbiage is a bit much for a simple transaction, but I was super impressed. Thanks Uhaul- keep hiring â€œthat guyâ€Ryan K.
Customer did not leave a comment.Christina G. | Overall Experience
Use a better service to repair your equipment. There was a great deal of difficulty opening the door to the trailer. The manager even admitted that whoever had repaired it before we rented it had done a terrible job of it. But over all, we were pleased with the service and would recommend and/or use it again when needed.Correne B.
Maybe less charge for a day rental on the Dollys for cars. I think it was too Hi.Jose M.
everything very well doneSean B.
Customer did not leave a comment.Juan G.
Customer did not leave a comment.Andrew B.
The guy at the counter was so helpful.Janet M.
Phil was excellent to work with. Very professional and helpful. The only issue we had was that the truck we rented had three miles of gas left in it before it was empty but, Phil did give us a generous discount due to that inconvenience.Steven U.
Customer did not leave a comment.Jerry W.
It was a very busy afternoon and I had to wait about 15 minutes to pick up my rental (I had already checked in online); extra staff would have made things move along faster.Todd S.
Customer did not leave a comment.kevin S.
GM was great to work with- but there seemed to major issues with yard jockeys not maintaining records as they should have been( odometer was 1 mile over what was listed on my contract- I pointed this out & was told it would be fixed- it apparently wasn't) & not doing any kind of pre-trip inspection or sterilization of the cab & trailer. My truck had a rat trap in the back from the previous user & I was unaware of what it WAS until I returned the truck and was told I had â€œ left a rat trap in the truckâ€ which I then had to explain had been there from the start & I wan unaware of what it even was/ that I assumed it was supposed to be there/ that I needed to leave it there.Jessica N.
Customer did not leave a comment.Roberto G.
Baby Elephant rides for the kids?!Michael M.
Customer did not leave a comment.Raphiel H.
Great customer service and good rates. It's the only uhaul in the city that I use.Jacob L.
Customer did not leave a comment.Bruce J.
Customer did not leave a comment.Patricia B.
I will not use this location again, the employee continued to make flirting comments to me with my boyfriend right there. It was very uncomfortable and I could not wait till we were done and could leave to get away from the situation I recommend to go to a different locationAlyssa B.
No one was around. Lots of uhaul trucks sitting in-line to be returnedALEXANDER S.
The guy that took my reservation did not listen and there for it cost me a lot more money and I had to go to another location to get better service ðŸ˜ž Somday I might rent through u-Hal again but it will not be at the green bay location.Troy B.
During a pandemic it would be nice if employees wore masks. But overall great customer service.Daniel P.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Juan C. | Overall Experience
Very professional and helpful. Should be considered an asset to your team.Dale J.
Reserved trailer on line and received an email that my vehicle's hitch and wiring needed to be inspected prior to pick up. Called pick up location and they were not aware of the need, but said that if I had a 2inch ball and a 4 pt flat connector that is all they needed. Computer at pick up location very slow.Larry E.
I rented a truck November 14, pick up in Appletion WI, 9:30 am and drop off in Green Bay WI 2:30 pm, Contract 20012317. I was charged in excess of $125for a 4 hour rental. When I contacted the General Manager of the Green Bay store I was told thats the way it works, "You no rent from my store so I can't give you money back" Chargining that amount for a 4 hour rental is unreasonable. I scould have been charged the In Town rate. I will use other services for the next rental.David N.
Customer did not leave a comment.Lori Ann W. | Overall Experience
Mr Kong the manager/owner has not resolved a billing issue. This facility billed my credit card for three days rental when they should have only billed me for a one day rental. Mr.Kong said he would review the contract and issue a refund. Three weeks later I'm still waiting to see that refund. My second request for a refund has gone unanswered.Nicholas D.
Customer did not leave a comment.Caesar R.
Customer did not leave a comment.Ronald M.
Customer did not leave a comment.Chad L.
Rented a motorcycle hauler, no issues with the trailer and customer service at this location is outstanding. Had a few issues with the hitch on my vehicle, and the rep took extra time to help me out. Highly recommend this U-Haul facility!George C.
Fast check in and return. The attendant was so nice and helpful. I lost my wallet in the cab of truck and he found it for me and wished me a good day. He made it a pleasant experience.Peggy T.
Customer did not leave a comment.NARK I.
Great and easy working with the employees here. Understanding and helpful.Bounnam S.
Keep doing whatever they've been doing.Darrell F.
Nobody is there hardly ever to fill propane, and when there is someone there , they are out or it is brokennick S.
Customer did not leave a comment.Paul G.
Nothing at all. The man who took care of us was very understanding, and was very patient with us and all the customers, since he was the only person behind the counter.Charles S.
Our Uhaul was not ready at the time we reserved. We had to wait for over 40 minutes to get it.Scott V.
Customer did not leave a comment.David W.
Customer did not leave a comment.Amelia L.
There was only one person on site and she was really busy. Waited 20 minutes before she told me where I could unhook. I unhooked myself and left. I think more team members would help.Joseph N.
Customer did not leave a comment.Brian F.
very pleasant and helpful proprietor.wendy P.
I waited 20 minutes to be checked back in while the UHaul workers were playing grab ass in the back. Well, at least that is what it sounded like.Roman F.
Customer did not leave a comment.Arion N.
The employees there were friendly, polite and extremely helpful. This location is my favorite of all U-Hauls I have used.Kurtis S.
Tall guy knows what's going on! Other guy without mask took FOREVER to check me in and didn't know how to connect the trailer. (So I had to be inside with someone without a mask for 40 minutes!) So communicate with the tall polite young guy. He's awesome!Lil L.
Customer did not leave a comment.Aaron H. | First Impressions
Customer did not leave a comment.randy c. | Overall Experience
everything was great the day I came in to rent i know u where telling your employees that they had to wear mask the next day i go in to drop off the truck there not wearing no mask just took the key from me and told me have a good day..im not happy about this because he didn't even check it in nothing..Lori Ann W. | First Impressions
Customer did not leave a comment.arthur t. | First Impressions
Customer did not leave a comment.Shaumae B. | First Impressions
Very good people working at this site in Green Bay. The Manchester, NH site was also very good.Donald M. | Overall Experience
Everything went great. Great employees that help make our move less stressful Thank youDonald M. | First Impressions
Very irritated. Drove 4.5 hours got yhe uhaul went to my storage. Paid couldnt get into unit. Be cause locks were changed. No master key. Had to rent 2 rooms because their store manager wasnt answerinmargaret d. | Overall Experience
Your code doesnt work. Anyone can just walk in. Alarm always going off tobthe point nobody even looks. Cant use the restoom facility there. Drop off was 20 miles away. Y couldnt i use gb u guys suckAlvin R. | First Impressions
Thank youMaryalice m. | Overall Experience
dealing with U-Haul has been nothing but a headache from the big beginning to the end my equipment wasn't ready for me and pick up and when we arrived at our destination storage units we're not availRalph C. | Overall Experience
Manager Phillip Jackson provided exemplary service throughout my time there. Though he was always short-staffed, I would not hesitate to use or recommend this facility again.courtney h. | Overall Experience
Great service, clean container, plenty of pads, economical and I even received a $50 credit for our container being a day late.lori o. | Overall Experience
The wait was VERY long. We came back with a truck and they didn't have the storage unit they promise me. Also, they were suppose reimbursed me for lock and never did.Sarah M. | First Impressions
Phil was immensely helpful in figuring out our moving situation. He made it so simplistic in a very stressful situation. Absolutely a stress relief during our move to green bay. Thanks!!!!Ashlee N. | Overall Experience
I would suggest this one to all I know. Phil was very helpful answering any questions and explaining the process. God bless that man and his employees. They were all so helpful and kind.NICHOLE B. | Overall Experience
Very nice to me.mary Y. | Reservation
This experience was very good, a few days before the young man that TRIED to assist was not very knowledgeable and struggled to answer questions, asked for manager info and he wasn’t able to provideJUSTIN S. | Reservation
Brian showed concern and courtesy to me as a customerkirk m. | Reservation
very professional and helpfulkelsey B. | Overall Experience
Got charged for a second month and a late fee after cancelling my unit.monet b. | Overall Experience
They charged me more than I had made the reservation for the previous dayPhilip v. | Reservation
items were damaged by water and U haul would not help with my insurance or their insurance stated I must prove how water got into my unit. they also put a lock on my unit for non payment I was paidupKENNETH S. | Overall Experience
The staff was very professional and friendly and informative.Tom W. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!