Customer Reviews for U-Haul Moving & Storage of Green Bay

2223 reviews

700 Main St   Green Bay, WI 54301
(Across from the former Greyhound station)

(920) 435-7502

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(920) 435-7502

700 Main St
Green Bay, WI 54301
(Across from the former Greyhound station)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

Jeffery D. 
Rating:
5.0

Customer did not leave a comment.

faye s.  |  Overall Experience 
Rating:
5.0

Highly recommend Phillip.

Ashley N. 
Rating:
5.0

Phillip was great!

ASHLEY N. 
Rating:
5.0

Customer did not leave a comment.

Bob K. 
Rating:
4.0

There was a line of people when I arrived to pick up my equipment which caused a bit of a wait for me. I would suggest having more staff working to handle the customer volume or staggering reservations to avoid this issue.

joe G. 
Rating:
5.0

Dealt with several representatives and they were all very friendly and helpful.

Robert M. 
Rating:
5.0

Phillip, the owner/manager? of this store was so amazing. He was wonderfully helpful in facilitating our move. He made everything happen and we are very grateful for the efforts he made on our behalf. Thank you so much Phillip!!

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Baaqee J. 
Rating:
5.0

Customer did not leave a comment.

Patrick Q. 
Rating:
5.0

Very courteous and professional

Travis S. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
4.0

Customer did not leave a comment.

brenda d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara S. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
5.0

Customer did not leave a comment.

brian V. 
Rating:
5.0

Both of the guys that helped me coming in and going out with the truck were among some of the most amazing men that I've ever had to deal with at Uhaul. The man that helped me was Thai Vang and was very helpful and knew his stuff and was eager to get me the truck I needed and get me out the door so I could move and be back. The whole process took less than 10 minutes and I was back with the truck in 40 minutes. Whole process was less than an hour and he was amazingly helpful. Will definitely be using this specific location again in the future.

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

Kristopher p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lesa D. 
Rating:
5.0

Customer did not leave a comment.

Austin L. 
Rating:
5.0

Customer did not leave a comment.

EDWARD H. 
Rating:
5.0

Customer did not leave a comment.

Savannah M. 
Rating:
5.0

The General Manager check us in. He was friendly and knowledgeable! I would definitely pick up from Here again.

Aaron H. 
Rating:
5.0

Customer did not leave a comment.

Derrick M. 
Rating:
5.0

Customer did not leave a comment.

Laurie C. 
Rating:
3.0

I had trouble locking in a Uhaul for May 14. I had one in Menominee, Mi. Then I had one in DePere Wi. Finally I got one at 700 Main st in Green Bay Wi. The guy there was great! Nice job!

Nicholas L. 
Rating:
5.0

Make it easier to check in online. It was a horrible experience every time I've tried it.

SHANE G. 
Rating:
2.0

I drove the truck I rented 11 miles before returning it to the rental location. I put just over 1 gallon of gas in the tank before returning the truck (I have a copy of the receipt for the gas I purchased). I was told by "Philip" that I needed to put "a couple of gallons" in the tank or be charged a re-fueling fee. That resulted in an additional charge of $12.75 to my credit card . Philip's request to put "a couple of gallons" of gas in the tank was extremely inappropriate, so I refused. I'm asking that the re-fueling fee charge of $12.75 be immediately credited back to my Mastercard (ending in 7011). Otherwise, I will be filing a formal complaint with the Better Business Bureau. It my also be a good idea to properly staff this location (Philip was the only person working) and consider re-training Philip in proper customer relations. I've rented trucks at this location on numerous occasions without incident. I'm at a loss to explain why today's experience was so different.

Charles M. 
Rating:
2.0

Please be more accurate and consistent on your information. I was told I would be credit back if I pumped more gas into the truck. When I returned it, I was told that I was just making a generous gesture. Not satisfied at all.

Tou Bee V. 
Rating:
5.0

The lock tab on the trailer wouldn't properly engage, so I stopped several times on my trip to ensure it was still locked onto my hitch. Otherwise it was fine. Attendant properly engaged the trailer, attached chains and lighting wiring, and checked to ensure all lights worked. Also was one of the fastest and best visits I've had. Normally it takes close to 45 minutes for me to get in out and on my way. Far faster this time around.

William M. 
Rating:
5.0

As usual, telephone experience took 20 to 30 minutes to connect... Yes, you may be "helping other families"...but customer service is not your strong suit...

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Jason V. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
5.0

Phil great costumer service

Charlene H. 
Rating:
5.0

Nothing to improve, very polite and good gentlemen to work with. Took care of everything I needed.

John H. 
Rating:
5.0

Customer did not leave a comment.

donna F. 
Rating:
5.0

Excellent experience with both drop off and pickup.

Christopher E. 
Rating:
5.0

Excellent service

Marvin T. 
Rating:
5.0

Customer did not leave a comment.

Ashley A. 
Rating:
5.0

Excellent service great experience

Steven L. 
Rating:
5.0

The service was perfect. Dont change a thing! Both Gentlemen on site helped me and were outstanding. The recommendations from them helped me more than what i was looking for, and made my hauling task easier and more convenient than it was going to be. Excellent experience!

Timothy W. 
Rating:
4.0

Was suppose to pickup a truck at a satellite pickup point but no one was there. They did a good job at the Main Street location to get me a truck.

Michael G. 
Rating:
3.0

About 45 minutes into my trip the windshield gasket on the passenger side blew out and was slapping the window so had to take that off. Then the outside mirror also didn't hold position and kept dropping down which would be fine if you were 5'10” or shorter...at 6'3” this was a safety issue. Front tire tread was Getty thin on this truck as well. I've rented about 4 U-Haul trucks in the last 5 months and all were in great shape...this one not so much. The guy at checkin when I brought the truck back was great!

Robert I. 
Rating:
1.0

Phillip is a complete jerk. I didn't receive a dolly that I ordered and I called the national number and supposedly they said I would be reimbursed at this location. Not only was I not reimbursed, but was told to pay another $30 because I was one hour late apparently. You have lost a customer because of Phillip.

Tracy R. 
Rating:
5.0

Have a better way to take care of system issues as i was a full week late getting everything taken care of.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Todd G. 
Rating:
5.0

Customer did not leave a comment.

Zachary A. 
Rating:
5.0

Manager very active and engaged during a rather busy period. Smooth drop off.

NORMAN V. 
Rating:
5.0

The guy who helped unhook the trailer was very friendly and helpful. They were having issues all morning with their system not working and it was still an easy drop off.

Melinda W. 
Rating:
5.0

Keep up the great customer service😊

Mary K. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

Jeremy N. 
Rating:
5.0

Very friendly and helpful staff.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Ann M. 
Rating:
5.0

Love the employees Phil , and Isaiah always happy and are helpful thank you

Charlene H. 
Rating:
5.0

Customer did not leave a comment.

Dean H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN T. 
Rating:
5.0

Customer did not leave a comment.

Terence C. 
Rating:
5.0

Great customer service friendly fast !!!!!!

Ashley A. 
Rating:
5.0

Just wanted to say the equipment worked out fantastic and Thai was friendly and incredibly helpful with hooking up the trailer and getting everything taken care of. Very smooth experience, no complaints

Griffin C. 
Rating:
5.0

Customer did not leave a comment.

Vyren B. 
Rating:
5.0

Please remind the drivers that they should push the tow button in each time they start driving? I am concerned we burned double the gas on this trip! Also maybe a price break for miles over 100 lol Phillip was awesome !

dan W. 
Rating:
5.0

Less wait time maybe, but in all honesty the attendant was very helpful polite and courteous. Will definitely be going to this store everytime I need to.

Ashley P. 
Rating:
5.0

Everyone there had a pleasant attitude and were very professional.

Ken B. 
Rating:
5.0

Phillip was amazing and gave excellent customer service

Jason V. 
Rating:
5.0

Customer did not leave a comment.

Mary K. 
Rating:
5.0

Very helpful group.

George H. 
Rating:
5.0

Phil and his coworker were great to work with.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

deanne J. 
Rating:
5.0

Customer did not leave a comment.

Kasey C. 
Rating:
2.0

3 Car trailer tires were at 30 psi and one at 10. Had to find air myself and the website does not specify the reservation fee. I paid almost 100 for one day in person and also had to pay a 50 dollar fee online and then had problems with the lights and ratchets on the trailer.

Daniel H. 
Rating:
5.0

Make the app easier to do contactless pickup.

Victor B. 
Rating:
5.0

Customer did not leave a comment.

Adrianne B. 
Rating:
5.0

Customer did not leave a comment.

Ricky C. 
Rating:
5.0

Nothing, keep up the good work

Kerry J. 
Rating:
5.0

The best Experience I ever had in renting a truck

robert H. 
Rating:
5.0

Good job Great attitude

Dale J. 
Rating:
3.0

Customer did not leave a comment.

SHAWN S. 
Rating:
1.0

The manager mentioned no cash allowed. What made him think I would use cash to rent a vehicle. How dumb/naive did he think I was? Not very personable.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Ricky M. 
Rating:
5.0

I am unsure of the name of the person who helped me when I picked up the auto transport trailer, but if I could clone him and hire him at my office, I would make at least 10 clones. Maybe seven- Ten is a lot of anything. Thoughtful, knowledgeable and personable. Those three attributes will get you hired anywhere....but this guy was displaying them in real time without hesitation or need (no one was looking). He had no one to impress, just me and my eight year old son. He went out of his way to explain the process, not oversell the insurance (which I opted in for), and found a way to save me a couple of dollars. There are negative things everywhere -if you look-, BUT this type of simple interaction is the reason “good” keeps prevailing within companies. Hiring individuals who care about people...PEOPLE. Pretty awesome. I know this verbiage is a bit much for a simple transaction, but I was super impressed. Thanks Uhaul- keep hiring “that guy”

Ryan K. 
Rating:
5.0

Customer did not leave a comment.

Christina G.  |  Overall Experience 
Rating:
5.0

Use a better service to repair your equipment. There was a great deal of difficulty opening the door to the trailer. The manager even admitted that whoever had repaired it before we rented it had done a terrible job of it. But over all, we were pleased with the service and would recommend and/or use it again when needed.

Correne B. 
Rating:
5.0

Maybe less charge for a day rental on the Dollys for cars. I think it was too Hi.

Jose M. 
Rating:
5.0

everything very well done

Sean B. 
Rating:
4.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

The guy at the counter was so helpful.

Janet M. 
Rating:
3.0

Phil was excellent to work with. Very professional and helpful. The only issue we had was that the truck we rented had three miles of gas left in it before it was empty but, Phil did give us a generous discount due to that inconvenience.

Steven U. 
Rating:
5.0

Customer did not leave a comment.

Jerry W. 
Rating:
5.0

It was a very busy afternoon and I had to wait about 15 minutes to pick up my rental (I had already checked in online); extra staff would have made things move along faster.

Todd S. 
Rating:
2.0

Customer did not leave a comment.

kevin S. 
Rating:
3.0

GM was great to work with- but there seemed to major issues with yard jockeys not maintaining records as they should have been( odometer was 1 mile over what was listed on my contract- I pointed this out & was told it would be fixed- it apparently wasn't) & not doing any kind of pre-trip inspection or sterilization of the cab & trailer. My truck had a rat trap in the back from the previous user & I was unaware of what it WAS until I returned the truck and was told I had “ left a rat trap in the truck” which I then had to explain had been there from the start & I wan unaware of what it even was/ that I assumed it was supposed to be there/ that I needed to leave it there.

Jessica N. 
Rating:
5.0

Customer did not leave a comment.

Roberto G. 
Rating:
5.0

Baby Elephant rides for the kids?!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Raphiel H. 
Rating:
5.0

Great customer service and good rates. It's the only uhaul in the city that I use.

Jacob L. 
Rating:
5.0

Customer did not leave a comment.

Bruce J. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
3.0

I will not use this location again, the employee continued to make flirting comments to me with my boyfriend right there. It was very uncomfortable and I could not wait till we were done and could leave to get away from the situation I recommend to go to a different location

Alyssa B. 
Rating:
5.0

Customer did not leave a comment.

Juan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori Ann W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

randy c.  |  Overall Experience 
Rating:
5.0

everything was great the day I came in to rent i know u where telling your employees that they had to wear mask the next day i go in to drop off the truck there not wearing no mask just took the key from me and told me have a good day..im not happy about this because he didn't even check it in nothing..

Lori Ann W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

arthur t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaumae B.  |  First Impressions 
Rating:
5.0

Very good people working at this site in Green Bay. The Manchester, NH site was also very good.

Donald M.  |  Overall Experience 
Rating:
5.0

Everything went great. Great employees that help make our move less stressful Thank you

Donald M.  |  First Impressions 
Rating:
1.0

Very irritated. Drove 4.5 hours got yhe uhaul went to my storage. Paid couldnt get into unit. Be cause locks were changed. No master key. Had to rent 2 rooms because their store manager wasnt answerin

margaret d.  |  Overall Experience 
Rating:
2.0

Your code doesnt work. Anyone can just walk in. Alarm always going off tobthe point nobody even looks. Cant use the restoom facility there. Drop off was 20 miles away. Y couldnt i use gb u guys suck

Alvin R.  |  First Impressions 
Rating:
5.0

Thank you

Maryalice m.  |  Overall Experience 
Rating:
2.0

dealing with U-Haul has been nothing but a headache from the big beginning to the end my equipment wasn't ready for me and pick up and when we arrived at our destination storage units we're not avail

Ralph C.  |  Overall Experience 
Rating:
4.0

Manager Phillip Jackson provided exemplary service throughout my time there. Though he was always short-staffed, I would not hesitate to use or recommend this facility again.

courtney h.  |  Overall Experience 
Rating:
5.0

Great service, clean container, plenty of pads, economical and I even received a $50 credit for our container being a day late.

lori o.  |  Overall Experience 
Rating:
2.0

The wait was VERY long. We came back with a truck and they didn't have the storage unit they promise me. Also, they were suppose reimbursed me for lock and never did.

Sarah M.  |  First Impressions 
Rating:
5.0

Phil was immensely helpful in figuring out our moving situation. He made it so simplistic in a very stressful situation. Absolutely a stress relief during our move to green bay. Thanks!!!!

Ashlee N.  |  Overall Experience 
Rating:
5.0

I would suggest this one to all I know. Phil was very helpful answering any questions and explaining the process. God bless that man and his employees. They were all so helpful and kind.

NICHOLE B.  |  Overall Experience 
Rating:
5.0

Very nice to me.

mary Y.  |  Reservation 
Rating:
5.0

This experience was very good, a few days before the young man that TRIED to assist was not very knowledgeable and struggled to answer questions, asked for manager info and he wasn’t able to provide

JUSTIN S.  |  Reservation 
Rating:
5.0

Brian showed concern and courtesy to me as a customer

kirk m.  |  Reservation 
No reviews have been submitted for this location.

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