Customer Reviews for U-Haul Moving & Storage of Green Bay

Rating:

5.0

Continue to have working equipment available and great customer service.

Rating:

3.0

You can make sure that the customer gets their final receipt. I was told at drop off that my final receipt would be emailed to the email on file and I never received one!!

Rating:

3.0

Google tracking placed this location at a different U-Haul, so we had to drive around quite a bit to find it.

Rating:

5.0

Phil was awesome!! Great experience!!

Rating:

5.0

Great service.

Rating:

5.0

Only complaint I have is the trailer rode like complete crap compared to the other trailers I've had from Uhaul. Every little bump it shook so bad that it sounded like it was loose on the ball.

Rating:

5.0

Just sending a Thank you. Worked Out Perfect! Nice Store Manager!

Rating:

5.0

The gentlemen I dealt with both picking up and dropping off were great. It was a very busy weekend, so they had a bunch going on and handled it master fully. Great communication and teamwork. Nice job guys!

Rating:

5.0

I reserved online using my credit card. Someone else picked up the truck and drove it for me. At the time of payment, the person who drove the truck had to use his credit card to pay instead of Uhaul charging my credit card on file which I had used to guarantee. Screwy system.

Rating:

5.0

Phil, the manager, was wonderful. His store is clean, his staff professional, and took care of my needs quickly.

Rating:

5.0

Customer service was extremely helpful.

Rating:

5.0

Great location. Phillip was great! Will be making this my local U-Haul location from now on.

Rating:

5.0

Agents in both locations Theodore in Glendale and I believe Tyler(not sure) in Green Bay were so helpful and personable. They hooked me up and unhooked me and actually gave me ideas for the next time I need U-Haul Thank U!

Rating:

4.0

Just be truthful

Rating:

4.0

Just computer issue problems . I uploaded a copy of my drivers license twice and was emailed a third request and also still had to do it in person.

Rating:

5.0

Very good experience.

Rating:

5.0

The pick up went very smoothly and seemed quite knowledgable!

Rating:

5.0

This was not the location that I had ordered the trailer from. I was very unhappy that I had to drive 40 miles to pick up this trailer especially when I ordered it 30 days in advance.

Rating:

4.0

The technician who installed my trailer hitch did a very fine job!

Rating:

2.0

I needed an extension for my trailer which was going to cost about $ 5. When your teammate rang up the sale it came up as $ 25. Your teammate didn't question the amount. When I questioned it the manager explained that your system added a $ 20 installation fee. I don't understand why you would ever charge $ 20 to install this extemsion. If I had not questioned it I would have been over charged.

Rating:

4.0

Nothing that I can think of.

Rating:

5.0

The drop off staff was nice and that's the only reason we would maybe consider using uhaul in future but we're more likely to look elsewhere for our next moving experience.

Rating:

5.0

Great customer service!

Rating:

5.0

I was taken care of by a professional young man who did everything but drive my truck to my destination. Great service and VERY clean store.

Rating:

3.0

The personnel were pleasant, courteous and knowledgeable. The truck I was assigned was very poor. Unwashed. The "check tire pressure" light came on within one mile. A check engine light came on at mile 10. The attendant when I returned said the tire pressure sensor always malfunctions on this vehicle.

Rating:

5.0

the rep who helped us was wonderful. never had such good customer service as this dude.

Rating:

3.0

Didn't appreciate that I was told that I was being charged an additional fee for "not filling the gas tank" back to where it was marked on the paperwork that I signed. Glad I did the virtual walk around and took a pic of the gas gage and mileage. The gas line on the paperwork wasn't even close to being accurate. I showed the employee the picture and had him come out to double check that it was indeed filled correctly.

Rating:

4.0

Was not able to use remote pickup because it is in a cell dead zone. Otherwise great

Rating:

5.0

Manager was such a nice guy! Thank you!

Rating:

5.0

Staff was excellent.

Rating:

3.0

You need to stop charge renters for the use of vehicle gasoline that was used by previous renters. I am so pissed by your company policy on how you figure gas and milage I am not EVER rent from you again. Plus I am going to let everyone I know and come into contact with NOT to do business with you. I am sure this doesn't matter to the CEO or any other management people.

Rating:

5.0

Nothing. Keep up the great customer service

Rating:

5.0

U-Haul sent me to a drop off place on Broadway and they had no idea I was coming and didn't have room for me. I found a different drop off spot on my own.

Rating:

5.0

phillip was very helpfull with all my questions . he did avery good job thankyou.

Rating:

5.0

Awesome service and customer service excellent

Rating:

2.0

The guy who got me ready for pick up was absolutely rude. Not to just me. He was rude to the lady prior to me as well. He left the truck without the zip ties on and there was stuff all over in the back (glass, leaves, paper). I took pictures prior to loading and when I checked it back in, the assistant manager helped me out. Andrew was really very nice and explained how my experience was supposed to have gone. None of what he mentioned was done during pick up. He was very helpful and took my concerns and made the situation right. I'd go back and ask for Andrew any day. I'd wait in line for an hour before going to the other gent again. Moving is stressful enough, dont be a dick!!

Rating:

5.0

they are great

Rating:

5.0

Manager was very nice knowledgeable and helpful

Rating:

5.0

Great price, great working equipment!

Rating:

5.0

Manager operating the store and facilitated my transaction, was very courteous, and professional.

Rating:

5.0

Very helpful in a very convenient location. Centrally located and had everything I needed. Great customer service. Was very pleasantly surprised. Thank you

Rating:

5.0

Nothing, process was fast and easy. Truck was super clean! See ya in the Spting!

Rating:

5.0

customer service was great, staff and management friendly.

Rating:

5.0

Manager was very well personable, knowledgeable and easy to work with. Thank you!

Rating:

5.0

Customer service was great, support was great, knowledge was great, couldn't think of anything that could make them better.

Rating:

5.0

Hard to say as it was all an A+

Rating:

5.0

Good quality at a fair price

Rating:

5.0

Great friendly attitudes from all the employees, excellent job on the quality of the work and I even appreciated the steering wheel protector!

Rating:

2.0

The store was to open at 7am & when I arrived @ 710 store was closed. Had to call 800 # around 730 & they had to send an employee from another store to open that store at 8am, delaying our move which help was waiting for the truck to start. The truck was very bumpy empty & loaded.

Rating:

5.0

I would ike a increase of paycheck for the employees. This is on the basis that the employee reminded me that I left my wallet on the counter on Sept 27, 2022. Roger Stoller

Rating:

5.0

The rolling hinges in the roll-up door needs to be lubricated. They squeaked a lot, which made rolling up the door sometimes difficult. It would be nice if the trailers came with an adjustable jack-stand so when the trailer is being unhitched from the vehicle it can rest on the adjustable jack-stand. This would not force the customer to find some means of bracing the trailer while loading and unloading the trailer.

Rating:

5.0

Gracias siempre

Rating:

5.0

I believe he was the manager, young African American fellow, did an excellent job helping me, he understands customer service, and problem solving, nice guy and great job! Thanks again

Rating:

5.0

I don't remember his name but he was the lone worker on Sunday, October 18th and he was fantastic! Absolutely an exceptional customer experience. I will definitely recommend this place.

Rating:

5.0

Only thing that someone would need on that trailer that doesn't come included is a whench

Rating:

1.0

This is the place to pick if you want to be charged almost 3Xs of other nearby places. But don't worry, for the privilege of having an auto-payment system that doesn't work, you'll get late fees. To top it all off, you'll get zero response when trying to contact the management. Number one star!

Rating:

5.0

The person I spoke with was great the whole way through. I’ve been to the location in the past and everything always looked good and clean.

Rating:

3.0

I did have an issue with late fees and billing dates. The manager took care of everything after I contacted corporate about what was happening. Others I know had same problem and not being able to get into unit. After contacting corporate, the manager has taken care of everything for me personally and I'm very satisfied.

Rating:

5.0

Phil is a great help can't thank him enough.

Rating:

2.0

Rented a storage unit and the manager Phillip told me that I had till 10 at night but the Building closed at 7 p.m. Got all the way to the storage unit a little after 8 p.m. and my card key was denied. I had five vehicles with being with a bunch of stuff and had to leave everything outside because nobody could do anything they couldn't get ahold of the manager and he was the only one that could change it and he made my card so I couldn't access the building after 7 p.m. it was pretty cold to be standing there trying to figure out what was wrong all for us to just leave again and then not even that now we have to come back again in the morning and figure all the vehicles to make it back there on time or all at the same time so it's just extra work that we're doing now all because somebody made my card not work so that is my only complaint. Thank you

Rating:

5.0

"Continue as is

Rating:

5.0

The pick up before hrs. was convenient and easy to use and the manager was EXTREMELY friendly and helpful. Would definitely use again if I need a rental and recommend it

Rating:

5.0

Everything was amazing with the service, staff, and facility. The only thing I would recommend would be maybe some lighting for the interior climate controlled units.

Rating:

5.0

I had called 2 weeks ahead of moving my Mom's things into storage after she was admitted to a nursing home and received a reservation number. When I went to pick up the keys, the unit I reserved wasn't available. We were moving the next day. I was told no other units of the size I needed was available. I was told, "RESERVATION MEAN NOTHING." But the Main Street store did have units. Thank goodness for Chi Lee! He called the U- Haul who refused my reservation and confirmed there were units available, but they hadn't been cleaned. So not happy! Chi got me a unit for the next day, showed me how to use the digital key, and apologized giving me 1 month free rental. So appreciated his great customer service. Even though the 1st choice was more convenient to our home, I will Never recommend them to any of our family or friends.

Rating:

5.0

Customer service was friendly and helpful!

Rating:

1.0

My unit had a significant leak. Around $1,000 in items were destroyed from water damage. Since I did not get the insurance I was told there was nothing that could be done. I already was paying $40 more per month for the same size unit as the uhaul 15 minutes away. There is no light in the unit and just a small doorway instead of a garage door type door. So it's already a lot worse quality for 50% more cost. Then to have my 'climate controlled unit' not even control rain is ridiculous. I will be contacting the BBB as well as leaving reviews wherever I can to make sure people know to stay far away from this location. It is absolutely unacceptable, especially when they're already price gouging.

Rating:

2.0

On face-to-face interactions, manager Phillip went above and beyond expectations up to and including night of move out on 7/16. However, I was not officially changed to moved out status until 8/5, despite repeated emails and attempted phone calls. On my attempts to call the facility, I kept getting connected with corporate. I only had one conversation on July 30 with corporate during that 3-week period as I was did not have the time to wait on hold for the estimated time. Even then,it took a week for the facility to finally have me as moved out.

Rating:

2.0

I just need a service agent to extend rental & request a credit of sorts for the 3 hours spent wasting my time in the middle of a move. Agent couldn't find keys, have to wait for mgr to come back to store after he left for the day. Poor overhead bad internal decision to shut system down during business hours

Rating:

5.0

everything was great the day I came in to rent i know u where telling your employees that they had to wear mask the next day i go in to drop off the truck there not wearing no mask just took the key from me and told me have a good day..im not happy about this because he didn't even check it in nothing..

Rating:

5.0

Very good people working at this site in Green Bay. The Manchester, NH site was also very good.

Rating:

5.0

Everything went great. Great employees that help make our move less stressful Thank you

Rating:

1.0

Very irritated. Drove 4.5 hours got yhe uhaul went to my storage. Paid couldnt get into unit. Be cause locks were changed. No master key. Had to rent 2 rooms because their store manager wasnt answerin

Rating:

2.0

Your code doesnt work. Anyone can just walk in. Alarm always going off tobthe point nobody even looks. Cant use the restoom facility there. Drop off was 20 miles away. Y couldnt i use gb u guys suck

Rating:

5.0

Thank you

Rating:

2.0

dealing with U-Haul has been nothing but a headache from the big beginning to the end my equipment wasn't ready for me and pick up and when we arrived at our destination storage units we're not avail

Rating:

4.0

Manager Phillip Jackson provided exemplary service throughout my time there. Though he was always short-staffed, I would not hesitate to use or recommend this facility again.

Rating:

5.0

Great service, clean container, plenty of pads, economical and I even received a $50 credit for our container being a day late.

Rating:

2.0

The wait was VERY long. We came back with a truck and they didn't have the storage unit they promise me. Also, they were suppose reimbursed me for lock and never did.

Rating:

5.0

Phil was immensely helpful in figuring out our moving situation. He made it so simplistic in a very stressful situation. Absolutely a stress relief during our move to green bay. Thanks!!!!

Rating:

5.0

I would suggest this one to all I know. Phil was very helpful answering any questions and explaining the process. God bless that man and his employees. They were all so helpful and kind.

Rating:

5.0

Very nice to me.

Rating:

5.0

This experience was very good, a few days before the young man that TRIED to assist was not very knowledgeable and struggled to answer questions, asked for manager info and he wasn’t able to provide

Rating:

5.0

Brian showed concern and courtesy to me as a customer

Rating:

5.0

very professional and helpful

Rating:

1.0

Got charged for a second month and a late fee after cancelling my unit.

Rating:

3.0

They charged me more than I had made the reservation for the previous day

Rating:

1.0

items were damaged by water and U haul would not help with my insurance or their insurance stated I must prove how water got into my unit. they also put a lock on my unit for non payment I was paidup