Customer Reviews for U-Haul Moving & Storage of Green Mt

Rating:

5.0

The staff person workin at this site was amazing. Professional, efficient -- couldn't ask for more.

Rating:

4.0

Easy to drop off and clear signage/directions on where to go and what to do.

Rating:

5.0

Excellent customer service!! Forcing customers to use the app is stupid, please don't make your customers fumble through that anymore, it's a waste of time and very frustrating... Van was great, clean, easy to drive. But whatever y'all clean it will leaves an overwhelming bad smell of cleaning products.

Rating:

5.0

Employee was amazing, no improvement needed.

Rating:

5.0

The store seemed a little short staffed, but the wait wasn't too long. The employee was extremely knowledgeable about the check-in and pick-up process and extremely friendly in explaining what was required. The van was spotless and performed excellently. The same employee handled my return and was similarly very helpful.

Rating:

5.0

Austin was great. Extremely helpful, friendly, thorough to make sure we got all our moving day needs addressed completely. We were impressed that one staff member running the whole truck/storage/retail/propane operation managed to help us, plus 3-4 other customers in an effective way. Thank you Austin!

Rating:

1.0

They say it’s 19.99 on each van but yet charge you for each mile you drive. a big scam they need to erase the amounts they have in there logos of it being 19.99 not true you will get hidden fees at the end.

Rating:

5.0

Isaac, who works at the green mountain location, was the embodiment of professionalism. He was incredible. I arrived right when the store opened, and he immediately notified me that the entire system was down. He was the only one there, and handled the stressful situation with such positivity. He even took the time to walk me through the rental/return process, and even sat down with me to figure out my bill at the end of the day. I haven’t experienced this kind of outstanding customer service in quite some time. Promote this man!

Rating:

4.0

The handoff in Denver overall sucked. Wrong address given for trailer load share location. No one here to help because they were on personal calls in Golden. Joy joy joy

Rating:

5.0

Super friendly and nice staff. Thanks!!

Rating:

3.0

I wish a real person would have helped me return the truck and thanked me for my business. An app just doesn’t leave a customer with the same appreciation. There was a guy that said I should go out back and use the app to return the truck. This guy showed up just as I finished and took my key. He was a human contact but did not have any customer service training.

Rating:

5.0

Both pick up and drop off were as easy as could be. The truck was in great condition and I would not hesitate to rent again. Great experience all around.

Rating:

3.0

I returned the vehicle after hours, so no personnel there to help. The location was clean and easy to find. My only concern is that from the street view of the location, it is not easy to determine where to return your vehicle, where to park it, etc. I was able to determine this, but I had to get out of my vehicle and walk the location.

Rating:

5.0

Austin was great to work with.

Rating:

5.0

Fortunately I didn't drive at night because the taillights did not work. Other than that, all was good. Thanks.

Rating:

5.0

Great customer service with person at the store. Very kind and friendly!

Rating:

5.0

Walter was fantastic. Service was performed quickly and communication was clear.

Rating:

5.0

Great experience

Rating:

3.0

If someone wants to do counter pickup don't change it to mobile pickup Not everyone is that good on phone use Also especially on Saturday have more than one person working in the store

Rating:

5.0

The online process took forever. I arrived a little early so I could leave with the truck right at the time of my rental but it took an online agent 20 minutes to approve my rental so I ended up leaving late anyways.

Rating:

5.0

The man working the desk did an outstanding job, given the system was down and there was a long line. He needs a dinner on the company!!

Rating:

5.0

I don't remember the nice customer service lady's name, but she was great! Proficient, efficient, professional, and courteous. Thank you!!

Rating:

5.0

Walter, the employee who helped us was friendly, helpful and deserves a promotion!

Rating:

1.0

The cab smelled like cigarettes. There was a layer of dirt throughout the cab. The rear door did not close easily due to previous damage which bent the sode of the opening.

Rating:

5.0

The couple running this store where caring with the customers they delt with. The young man who installed the hitch was professional and competented the installation in his quoted time.

Rating:

5.0

The guy working there was amazing snd so helpful throughout the entire process.

Rating:

5.0

Manager was a huge help and I want to thank him again. My app didn’t work and he stayed over to help me.

Rating:

3.0

Good experience overall, however the computer system was down and caused some delay and much frustration for Eric. He was a trooper and very calm and polite. Very helpful to me to navigate the ensuing issues with the online check in process due to the system issues. I use this site always because it's close but good customer service is a bonus.

Rating:

5.0

Amazing employees!

Rating:

1.0

This was one the worst experiences I’ve had with U-Haul & I’ve rented from them a few times. The place I picked up my one-way was a total disaster. The inside was completely dirty, I asked the gentleman if he could clean the windshield because it was completely covered with bugs and he said “no”. There was coffee spilled all over the ceiling of the U-Haul and the cup holders had sticky stuff in there. I opened up the back of the U-Haul and it was filthy of dirt all over the back of the U-Haul. The back tail light was out, honestly just a horrible experience. The trailer that I rented had a bald tire on the back which caused a blow out and super dangerous. The only thing that went well through this whole experience was the roadside team when we were sitting on highway 75 down in Florida with semis inches away from the U-Haul. I filed a formal complaint with the drop off location and the customer service team. Very disappointed

Rating:

5.0

Isaac was amazing! He made a stressful move a little easier by being accommodating and professional. He truly is a valuable employee to have working for U-Haul. Thank you Isaac for being a great person!

Rating:

5.0

I think the whole experience and App were easy to use, and cost effective. Issac was very knowledgeable and friendly. See this guy if you need anything there!! Thank you, Issac!

Rating:

1.0

We were truly disappointed with our experience with UHaul and we feel that we were not ever told about charges and that we were completely misleading. Worst experience ever.

Rating:

5.0

This is a great U-Haul franchise. Staff was very helpful, work was completed when promised, facility is very clean and organized, and they there were plenty of supplies in the shop. My hitch installation went off without a hitch (ha!). Would definitely use this location again for other services.

Rating:

3.0

There was no one in the office. We found one man who was very helpful and we were able to drop off easily. This location is very small, and where’s the staff??

Rating:

5.0

Issac was awesome! He was very thorough and explained the entire process in detail. Issac showed that he definitely enjoys his job and he thanked me many times and voiced his appreciation for me as a customer. It's been along time since I've encountered 5-Star customer service given by Issac. Thank you again!

Rating:

5.0

You have the best customer service. I wouldn't change a thing. Knowledgeable and professional

Rating:

4.0

Redo the app. It is horrible and wouldn’t let me finish the check in when I returned the vehicle. Everything takes so long to process.

Rating:

5.0

Dashawn was extremely helpful and kind!

Rating:

5.0

Really friendly staff he was very helpful the window had quite a few bug splatter when picking up but nothing some wiper fluid couldn’t fix. Thanks again

Rating:

4.0

All experiences with employees has been great. The truck I rented was in very poor condition. 1. Check engine light on continuously 2. Engine high revving 3. 2-3 inches of play in the steering 4. Rear door lock had to be hit with a hammer most of the time to open or close

Rating:

4.0

Fix the app! It's shit. It keeps crashing when I try to do any check out.

Rating:

4.0

We had the worst time using the app checkin process. We were renting for first time, it wants verification using employer. I am self employed and the app doesn't let you use same phone number for employer to verify you as you use to make account. It was very time consuming as we filled out all the info to get app then when we got there we had to do all this over again. Your app needs serious improvement as the checkin using app is not user friendly at all.

Rating:

5.0

Isaac was great, very friendly despite being the only one there and the place having a constant flow of customers.

Rating:

2.0

The pickup process was very complicated and impersonal using the app. It didn’t work properly and it took a long time. The employees had to step in and help. It took far too long. I don’t blame the employees for this as they were instructed to drive people to the app. It just made the process much more complicated. The truck was a POS. It has over 115K miles on the odometer and it had some wood screws holding the dashboard together. It didn’t feel safe at highway speed. Additionally, it only had 7/8 of a tank of gas. I was expected to return it with a full tank (I think?) so I had to pay for someone else’s gas. Overall it wasn’t a great experience.

Rating:

3.0

We feel that the fuel wasn’t where it said

Rating:

5.0

The gentleman working at the time of pick up was amazing and took his time with us and made us feel very valued to your company he was 10/5 stars !!

Rating:

5.0

Staff was super helpful and friendly. They were working really hard and had great customer service. The 10’ truck I rented was very fuel efficient. Great experience all around

Rating:

5.0

Got a hitch installed for you bike rack. Nice job and the price (both parts & labor) was much better than all other options I researched. The only negative to note is that we found the driver seat and console armrest was covered in dust, presumably from the installer when he moved the car to/from the parking lot. Not a big deal, but it leaves a bad impression.

Rating:

5.0

Great staff. Seemed to be some computer issues causing delays.

Rating:

5.0

It was a busy Saturday with vehicles booked back to back and our vehicle was not available due to the previous customer running past their return time. The manager at the store was able to make a fair accommodation and get us a vehicle in time for us to move our things. Excellent customer service.

Rating:

5.0

Nothing excellent

Rating:

5.0

Have another employee working the weekends so the one guy isn't overwhelmed even though he did an amazing job helping customers on June 1st!

Rating:

5.0

Online check in was slow. Would have preferred to have an employee do it but understand that option is being eliminated. I think that’s a bad idea. Truck had over 130K miles and sounded rough. Worked fine though.

Rating:

5.0

The younger, brunette woman that checked me in and out was an absolute pleasure! Thank you!

Rating:

5.0

The staff are always so welcoming to us and especially my son.he is blind and your staff always greet him and remember him. Thank you

Rating:

5.0

The ease of reserving online and the customer service was excellent!

Rating:

5.0

I feel that the vehicle should be cleaned out between each renter. The windows, the steering wheel. Everything you touch and where you sit. And I've always had to sweep them out that every time. I rent a truck from U-haul. No matter where I get it, they're always filthy dirty. I have to wash the windows so I can see out. I'd sell my complaint type really have..

Rating:

5.0

Isaac was so amazing! We were having trouble with our reservation and Isaac saved us from having a really terrible experience. Our reservation location had already been changed to a less convenient location for us once, and then as we were driving to the less convenient location, we got a notification that our reservation had been modified from 9:00 AM to 4:45 PM. We ended up stopping by this Uhaul location to try and sort out our situation and I’m beyond thankful we did.

Rating:

5.0

Arynn and Isaac were awesome, excellent customer service skills! Great experience with them. On the push for U-Haul to implement on-line pick up/delivery - I get it and it would be convenient. But I really dislike the push for a customer to download the app. I made a res on-line and I'm happy to pu/ or deliver on-line. But you'll loose me if you force me to download an app. I've got too many already.

Rating:

5.0

Isaac help hugely and had such a great attitude! We had to deal with some truck issues and he was so helpful. He is the sole reason we will return to this location and we are so appreciative of his kind and help attitude. Thank you Isaac!

Rating:

5.0

Great customer service. The employee who helped me went above and beyond helping me with my pick-up and drop off.

Rating:

5.0

U-Haul has been a life saver for me, I never once had to worry about the safety of my belongings. The staff was always helpful and available when I needed anything at all. When I move in the future I intend on using them again!

Rating:

4.0

The storage unit was clean and ready. Only complaint is we have the corner unit where the mud collects - moving in and out with dollies was a bit more difficult, but we were still able to do it!

Rating:

4.0

The hours where not always useful as I needed in sometimes after hours but the staff was very helpful and right there when I needed something

Rating:

3.0

The one guy that works there outside is fine. He’s fast moving. It’s not the people. It’s U-Haul itself with weird and outdated administration. The van itself is great for moving. But I would not recommend the storage situation that comes with a one way drive. I was charged twice for what was supposed to be free. Was given NO direction ahead of time with how to deal with that. The website said they were open until 7, but only open until 5pm! You have to go to the front desk to get a key to get into your unit. I was practically yelled at for not following rules yet they did not give me any ahead of time in terms of how the locks work. Then the website says there is a gate when there’s no actual gate. Every time you go there they hassle you about what or if you owe the next month. It’s just a very outdated system.

Rating:

5.0

Staff were very friendly and helpful. Space was just what I needed. I'm so glad that I chose this UHaul location.

Rating:

5.0

I was happy with the space. The UHaul staff have been very friendly and helpful. Whenever I need help, they are right there helping and saying they can help again anytime I need them. They are the best!

Rating:

5.0

Could not have been a better experience. Manager Dillon is on top of it. Real pleasure working with him. You are fortunate to have him. I come from an operating audit background. I don’t mince words good or bad. Rich

Rating:

4.0

No comment at this time

Rating:

5.0

Everyone working at this facility is and was informative, courteous and professional. Many locations have similar, but this one was effective across the board.

Rating:

5.0

I’ve had to use this facility several times. They never disappoint. Excellent service. Thank you. Sandra

Rating:

5.0

These guys were Awesome today and always are!!

Rating:

5.0

Issac was awesome! Super helpful and understanding and made it very easy for us to get to loading. As a business owner myself I would take 100 Isaac's as employees any day. Best U-Haul experience I've had yet.

Rating:

5.0

All of the staff were fantastic. Both of the folks (I forgot their names unfortunately) that were working on 5/7/2023 at the Green Mountain facility were great!

Rating:

3.0

Storage unit leaked and my stuff got damaged not very happy about it but other than that it was good

Rating:

4.0

1st quote and actual price were different but store GM made it right in the end

Rating:

5.0

These guys are the best!

Rating:

5.0

Very busy yet acknowledged my presence

Rating:

5.0

Friendly workers, polite on phone.

Rating:

3.0

My reservation was hard to find but the staff worked hard and found it and I like you office hours and you have a great staff at the green mt. location in Lakewood co

Rating:

5.0

Michelle was amazing to work with as well as the gentleman at the facility.

Rating:

5.0

Overall had a very good experience