Customer Reviews for U-Haul Moving & Storage of Gurnee

1,373 reviews

860 Waveland Ave   Gurnee, IL 60031

(847) 782-1385

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(847) 782-1385

860 Waveland Ave
Gurnee, IL 60031

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
0.0

Customer did not leave a comment.

Montra T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Perry K. 
Rating:
5.0

Keep doing awesome

violeta R. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

Edwin G. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Great

Lillian H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sada C. 
Rating:
5.0

I thank you all for the support you all gave to me I'm very happy how you all took care of my belongings God bless you all.

Anna H.  |  Overall Experience 
Rating:
5.0

Karl and Jessica were very accommodating and professional and make the total experience very seamless.

Marty F. 
Rating:
5.0

Customer did not leave a comment.

Shadaria H. 
Rating:
5.0

Customer did not leave a comment.

ARLENE R. 
Rating:
5.0

After calling the drop off location and explaining the dollie fiasco to them I was told they'd credit me for the dollie

Ed N. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. Jr. B. 
Rating:
5.0

Very friendly staff had me in and out quickly at pick up . Same for when checking in and returning the van. I'll be returning!

Luis C. 
Rating:
5.0

Karl and Jessica are both professional and very customer service oriented. They go out of their way to make sure that the experience is satisfactory.

Marty F. 
Rating:
5.0

Customer did not leave a comment.

Alejandro C. 
Rating:
5.0

Customer did not leave a comment.

Arlene R. 
Rating:
5.0

Customer did not leave a comment.

Kashe J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcel C. 
Rating:
5.0

Customer did not leave a comment.

TODD L. 
Rating:
5.0

It's very convenient

OMAR V.  |  First Impressions 
Rating:
5.0

You are doing good

OMAR V. 
Rating:
5.0

Customer did not leave a comment.

JORGE G. 
Rating:
3.0

There was a long time and we waited about 25mins because only 1 person at the desk. When we received our equipment, she did not check the break light on the passenger side. We had to get roadside assistance to repair it.

Zhi Quan A. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Hector L. 
Rating:
5.0

Nothing excellent customer service is very polite and friendly and helpful when needed

Madeline C. 
Rating:
5.0

Customer did not leave a comment.

connor w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin D. 
Rating:
5.0

Customer did not leave a comment.

King V. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

La Juan H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Pamela A. 
Rating:
5.0

Customer did not leave a comment.

Angel N. 
Rating:
3.0

Customer did not leave a comment.

Clarence C. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Michele V. 
Rating:
5.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

All U-Haul trucks should come with straps, dolly and a ramp. As a customer, I assumed all trucks come with ramps, regardless how close to the ground the bed of the truck is. More than likely, I missed reading the small print that stated this truck doesn't come with a ramp, but in my mind all trucks should come with ramps. It's only smart. Other than that my experience was exceptional.

Damon W. 
Rating:
5.0

Not too much. They were all friendly, knowledgeable and helpful.

James A. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Helen S.  |  First Impressions 
Rating:
5.0

Friendly service. Knowledgeable staff. Convenient hours and location. I'm using this location for storage and trailer rental for business. Strongly recommend to anyone

Feliks D. 
Rating:
3.0

I ended my contract and was still being charged!

elizabeth w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Keep up the efficient, friendly service.

John S. 
Rating:
5.0

Customer did not leave a comment.

Linda P. 
Rating:
5.0

Customer did not leave a comment.

Theresa H. 
Rating:
5.0

Mobile check-in took longer than I expected. Also, it wouldn't allow me to do my return. I had to go inside and have the agent do it. She commented that it doesn't work for most people. This could really save time so I would expect the app to work properly. If car rental companies can do it, I'm sure U-Haul can figure it out.

Todd W. 
Rating:
5.0

Customer did not leave a comment.

brian S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Keep in mind never to do routine (make it a habit at work) however renew the strength to always continue to do well by virtue of customers' appreciation. Thank you for your Business and Service.

Patrick W. 
Rating:
4.0

Short staffed..had to wait and went looking and watching for an attendant

Denise M. 
Rating:
5.0

No complaints

Priyank S. 
Rating:
5.0

Customer did not leave a comment.

Lakshmanan S. 
Rating:
5.0

Staff was professional and polite. They kept up with our changes on the trucks; found out the 20' and 15' trucks we couldn't navigate the high entrances without a lot of assistance. We ended up the a van that worked well for us. Karl was flexible throughout the processes, he was wonderful!

Carolyn b.  |  First Impressions 
Rating:
5.0

The Manager, Karl was pleasant. Didn't mind changing our res twice because us oldsters couldn't get up into the 20' or the 15' without lots of assistance. Finally settled into the van - smooth sailing from there on! I'd used them back in 2020, and will continue to use them. They are Great!!

Carolyn B. 
Rating:
5.0

Customer did not leave a comment.

Cicely T. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Domenica P. 
Rating:
5.0

The two ladies that were running a customer service desk couldn't have been more helpful. One ran my information The other one went and got the equipment ready. Just excellent fast efficient service all the way around!

brad W. 
Rating:
5.0

This has to be the best organized facility I have ever visited. Friendly and courteous staff and the place literally has everything.

James N. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Nikesh K. 
Rating:
5.0

Exceptional service

Jesus L. 
Rating:
5.0

Customer did not leave a comment.

Maria I. 
Rating:
5.0

Very competent staff, clean facility and equipment. Good value received

Philip G. 
Rating:
5.0

You are awesome there is no need to improve. Thank you!

MARCELA E. 
Rating:
5.0

Over all great service, front seat was a little cramped, but I'm a little above average size thanks everything

jamel B. 
Rating:
5.0

I was in and out of the facility in 10 minutes or less. Everyone is very friendly and super helpful! Great place and they have everything!!! I gladly give them my highest recommendation. Thank you.

jim W. 
Rating:
5.0

Customer did not leave a comment.

Gary s.  |  First Impressions 
Rating:
5.0

Everything was great!

Jane F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Feliks D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christian Z. 
Rating:
4.0

Customer did not leave a comment.

Dan D. 
Rating:
5.0

Thanks

ALETHIA S.  |  Overall Experience 
Rating:
5.0

Jessica Vates was very professional, client -orientated and very proficient in processing my van pickup. The store area and van were immaculate. This will be my preferred store location. I am an antique collector and will be using your rental services quite often.

Desiree S. 
Rating:
5.0

Customer did not leave a comment.

diane H. 
Rating:
4.0

Customer service representatives were helpful. Everything went well. Only suggestion for an improvement is to have extra 4 wheel Dollies on had. That is really important where moving very large items, like couches, and/or heavy items.

Allen D. 
Rating:
5.0

Ther UHaul service was excellent. I had booked online prior to pick up my truck from the store. The person handled my reservation handed over the truck to me in 5-10 mins. No waiting time quick and excellent service. I would highly recommend the affordable UHaul service to all my friends.

sangram B. 
Rating:
5.0

Staff was friendly and helpful, again. My move in was easy and painless. During a very painful time.

diane h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas K. 
Rating:
5.0

Customer did not leave a comment.

Alden R. 
Rating:
1.0

The brake light didn't work couldn't fix it

Jonathan C. 
Rating:
5.0

Very kind and helpful. All in all it was a pleasure!

Joanne B. 
Rating:
5.0

Customer did not leave a comment.

Saedy K. 
Rating:
5.0

It was a fast, friendly and overall pleasant experience

Jason L. 
Rating:
5.0

Nothing. Keep doing what you are doing. Great customer service.

Peter V. 
Rating:
5.0

I wouldn't change a thing everything was perfect the employees they are very kind and helpful and I appreciated everything

jennifer A. 
Rating:
5.0

Customer did not leave a comment.

MARVIN T. 
Rating:
4.0

None

Thomas G. 
Rating:
4.0

Need more flat beds

Thomas G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane R. 
Rating:
5.0

Fast processing, friendly staff

Andriy L. 
Rating:
5.0

The crew at this location are great, I got the truck for my brother's move and he put a painting behind the seat and didn't miss it for over a week and sure enough when I called it was waiting there for me to go pick it up. Thanks again uHaul.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Customer did not leave a comment.

Mitchell P. 
Rating:
5.0

Excellent service at the Gurnee location Thank You!

deborah T. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

Thank you to all the Uhaul employees I have worked with. This is the greatest, cleanest, strategic, easiest, most compassionate, empathetic and most convenient storage facility I have worked with.

KATHRYN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilfredo Z. 
Rating:
5.0

Nothing! Your staff was awesome, professional and friendly. Great location.

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

Dale Y. 
Rating:
5.0

Customer did not leave a comment.

Jorge V. 
Rating:
5.0

Customer did not leave a comment.

Ann N. 
Rating:
5.0

Uhaul exceeded my expectations. They had well maintained carts to borrow and it really sped up my unloading. The facility was spotlessly clean. I was surprised they had a public bathroom and then choose to use it and it was fantastically clean as well.

Doug D.  |  First Impressions 
Rating:
5.0

I like the staff at this U-Haul location. They were personable and interesting. I hope they are treated well by their employers and compensated appropriately as they are valuable.

Elizabeth W. 
Rating:
5.0

UHaul personnel was able to take a very stressful situation and turn it around to help us succeed in what we needed to do!!! Very helpful and friendly - pleasure to work with!!!

john N. 
Rating:
5.0

Place is amazing!! They do extremely quality work and the entire staff is fantastic. The only thing missing is a full service deli where you can get a sandwich or fried chicken while you wait or just to pop in on a lunch break for a quick bite.

Mike B. 
Rating:
5.0

They two employees I interacted with on this visit were incredible. They got me in and out in a very timely manner with both the pick up and the drop off. Will definitely use this location again.

Jordan T. 
Rating:
5.0

Customer did not leave a comment.

Brent B. 
Rating:
5.0

We have rented trucks numerous times from the Gurnee U-Haul. The trucks are clean and well maintained. I can also definitely recommend the storage units at the Gurnee location on Waveland Ave. First of all, the staff is very helpful and professional which makes everything easy! The entire place is spotless, including the storage unit buildings. It is secure and well lit. Overall, we had a very positive experience and I can recommend them without hesitation.

Dianne B.  |  Overall Experience 
Rating:
5.0

Well and trained personnel, I did not see anything to recommend for improvements. I will like to mentioned, the staff was very helpful and caring helped me load my car on a trailer! Will recommend this location in the future

victor M. 
Rating:
5.0

Customer did not leave a comment.

James R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eliza D.  |  First Impressions 
Rating:
5.0

Very friendly customer service when I called and very nice young man when I got to the facility.

Sharon M. 
Rating:
5.0

I select mobile pickup for my rental but it did not work. I had to go into the facility to checkout my vehicle. It just so happened I had gotten there before they closed or I would not have had a rental. Update the app the tell renters to NO DROP THE KEY OFF BEFORE TAKING PICTURES OF GAS/ODOMETER/INSIDE OFTHE VEHICLE. I took pictures with my cellphone but the app did not allow me to upload the pictures--it only wanted photos taken from the app. I had already drop the key so unable to take photos. Inside service young Black gentleman assisted me. He was patient. Helped me load the dolly into the truck. Very helpful and friendly. Great customer service!

Angenetta F. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
4.0

My experience was hindered by the facility not taking its own calls. I had to call 3 times to correct an error and each time I got the call center. I was on hold over 20 minutes on the final call before getting excellent assistance from Luisa at the call center.

Lynn J. 
Rating:
3.0

The truck was clean and neat and ran well. It was nice using a truck that was in good shape.

Crystal V. 
Rating:
5.0

Customer did not leave a comment.

Robert A.  |  Overall Experience 
Rating:
4.0

The only thing I did not like about the unit(s) was the alarm system when opening. All the units did it, and it was loud and alarming(lol). Never sure why it did that. It stopped quickly, but was irritating.

Roberta K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cathy K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meseret N.  |  First Impressions 
Rating:
4.0

Karl Kersten, really helpful guy!

OCTAVIO S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda g.  |  Overall Experience 
Rating:
5.0

manager Karl Kersten was very helpful and professional. i will highly recommend Uhaul storage to others

Joseph B.  |  Online Move In 
Rating:
5.0

Karl's crew is friendly and knowledgeable. Hard working, open to the changes that come with the job of dealing with the public. Clean and secure. All around great experience.

Robert A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TATIANNA G.  |  Overall Experience 
Rating:
5.0

Easy and Fast

Juan R.  |  First Impressions 
Rating:
5.0

Easy to use - great service- facility was spotless and offered carts to help move things from loading docks to rental unit. Iā€™d highly recommend this facility.

Tim S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kashe J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James B.  |  First Impressions 
Rating:
5.0

Great new facility, clean, great service. However it would be nice to have a drink vending machine.

Maiku M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claire J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adelaida R.  |  Overall Experience 
Rating:
5.0

Well run, modern facility. Very clean. Moving equipment was readily available. Staff was very helpful and accommodating. Many available trucks of all sizes seemingly available at any time. Newly laid concrete and asphalt delayed my move out but, in the end, wasn't an issue. Now there is brand new pavement with WIDE access.

Steve F.  |  Overall Experience 
Rating:
2.0

I originally reserved a unit at U-Haul Moving & Storage of Libertyville months in advance. When I arrived, however, I was told that there was no unit of the proper size available. The manager there, Greg, was incredibly helpful and accommodating, apologizing for the situation and helping me get set up with a unit in Gurnee. The staff and conditions at the Gurnee location were great. Despite having a good experience with the staff at both locations, my rating is heavily influenced by the fact that the reservation I made was not honored. It seems to me that this policy creates a lot of avoidable trouble for the U-Haul staff and customers. I feel that it is irresponsible for U-Haul to continue allowing people to reserve units that are not actually available.

Katylyn F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adelaida R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zulma R.  |  First Impressions 
Rating:
5.0

Excellent customer service. Above and beyond. Thank You

MARTA R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Miriam L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

larita j.  |  Overall Experience 
Rating:
1.0

They have charge me extra without any reason the staff member did a mistake and I had to pay 50 dollars extra when I tried to reach the manager or another staff member I was on the phone for 45 minutes to an hour and no one helped me and hang up the phone I had a very bad experience and would not recommend very poor management and staffing they don't know what are they doing I have told them couple times to set up a direct deposit and every time they make a mistake and I was the one paying for their mistakes.

Saba V.  |  Overall Experience 
Rating:
5.0

There was someone actively cleaning while I was there which was nice to see and there were carts to use to move my stuff. They were struggling with some tech issues for payment but they worked through it and got me taken care of!

AARON S.  |  First Impressions 
Rating:
5.0

La locacion era muy bien limpiada y los empleados fueron muy tranquilos y tuvieron mucha paciencia. Fue una experiencia muy agradecida, amigable, calmada para mi y mis amigos en este momento. Me siento mucha confianza que mis cosas favoritas y queridas estan en las manos bien calificadas para cuidarles en maneras apropriadas y aceptadas.

KATHRYN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakeitha G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENNIE LEE JR C.  |  First Impressions 
Rating:
5.0

My experience was excellent.

Elizabeth S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leticia Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candis R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chanika B.  |  First Impressions 
Rating:
5.0

EVERYTHING WAS GREAT

SUSAN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy C.  |  Overall Experience 
Rating:
5.0

Awesome customer service!

kathy h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ian A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cathy R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

thomas p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURA M.  |  Overall Experience 
Rating:
5.0

Rep at counter made it very easy and was very helpful will use again and tell all my friends and family to come here!

Brandon K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jillian G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shontreal B.  |  First Impressions 
Rating:
5.0

The manager is very good. Knowledgeable and really helpful.

Mike W.  |  First Impressions 
Rating:
3.0

I wish you I wish U-Haul stayed open till 7:00 on Sundays

AMENDA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS F.  |  First Impressions 
Rating:
5.0

I was surprised with how clean the facility was, also the indoor parking was very convenient.

Lashanda S.  |  Online Move In 
Rating:
5.0

Very nice attenfant

Cathy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jillian G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

shakeeleah m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marcus m.  |  First Impressions 
Rating:
5.0

Wonderful service thank you.

Clatashia J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy G.  |  Overall Experience 
Rating:
5.0

Clean-Convenient-great experience

terry g.  |  Overall Experience 
Rating:
5.0

after using a few different locations in other states so far this one has been the best by fair the gentleman that assisted me was very attentive and helpful. even though there were folks on hand doing construction this loacltion was still cleaner than others no debris in the parking lot trash cans not running over with trash and other employees dressed for a business no ripped or torn paints shirts clean not stained in all I would say that some of the othe loacations could learn something from this one. Great Job

John J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linda g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sydney R.  |  Overall Experience 
Rating:
5.0

Excellent on-site customer care, too. Thank you!

James W.  |  Online Move In 
Rating:
5.0

Keep up the great work. I am impressed with the customer service at this facility.

michelle n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer J.  |  Overall Experience 
Rating:
5.0

The guy at the front desk was handsome and friendly, and he made the process very easy. It was quick to set up and the facility is clean, modern, and well lit.

ALEXANDRA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yolanda K.  |  Overall Experience 
Rating: