Customer Reviews for U-Haul Moving & Storage of Gurnee

753 reviews

860 Waveland Ave   Gurnee, IL 60031

(847) 782-1385

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(847) 782-1385

860 Waveland Ave
Gurnee, IL 60031

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The truck was older and somewhat worn. Probably not one that is easily cleaned due to extensive use.

NORMAN V. 
Rating:
4.0

Customer did not leave a comment.

DEEPESH K. 
Rating:
5.0

My only concern is I pulled this trailer 800 miles and worried the entire way a little because no spare tire. I know you just call for repair but on 65 in Indiana there are some lonely parts of the road. I was on a short timeline a flat and wait for repair would of made me miss my appointment.

TERRY Z. 
Rating:
5.0

after using a few different locations in other states so far this one has been the best by fair the gentleman that assisted me was very attentive and helpful. even though there were folks on hand doing construction this loacltion was still cleaner than others no debris in the parking lot trash cans not running over with trash and other employees dressed for a business no ripped or torn paints shirts clean not stained in all I would say that some of the othe loacations could learn something from this one. Great Job

John J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

CAROL C. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY F. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA L. 
Rating:
5.0

Customer did not leave a comment.

BETTY H. 
Rating:
5.0

Customer did not leave a comment.

MARTA R. 
Rating:
5.0

Far better than the one in Antioch

Elissa B. 
Rating:
5.0

Customer did not leave a comment.

EMILY P. 
Rating:
5.0

Customer did not leave a comment.

Ronald R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD R. 
Rating:
5.0

Customer did not leave a comment.

STANISLAW M. 
Rating:
5.0

Very helpful and efficient!

JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

linda g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAREN A. 
Rating:
5.0

Customer did not leave a comment.

ANDREAS G. 
Rating:
4.0

Very efficient. I rented a cargo van and it ran great. I used an appliance dolly which was too tall, so next time if the weather's better I would go with a pickup. The only negative is having to top off the tank after going just 25 miles and using the van for half the allotted 4 hour time. There's no way I used that much gas. But overall it was a good experience.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

SEBASTIAN B. 
Rating:
5.0

Customer did not leave a comment.

Sydney R.  |  Overall Experience 
Rating:
5.0

Excellent on-site customer care, too. Thank you!

James W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARIA D. 
Rating:
5.0

Keep up the great work. I am impressed with the customer service at this facility.

Johnny F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PABLO R. 
Rating:
5.0

Customer did not leave a comment.

Christine G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
1.0

Customer did not leave a comment.

GERSHOM R. 
Rating:
5.0

Manager at this location is on top of things and keeps the wait times down. Great service just keep up the good work. I will continue to use this location for my rental needs. Thank you. John F.

JOHNNY F. 
Rating:
5.0

Excellent customer services. Even clean the snow off my own vehicle. Very professional need more services like this every where else.

YVETTE C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

ARKADIUSZ Z. 
Rating:
5.0

Quick and easy pick up and drop off

Ciera M. 
Rating:
1.0

Worst experience ever. They rented us a moving van that had just came out of impound as it had been in an accident and was then not inspected. It also had no gas in it and barely made it to the gas station. Then started to snow, to find out there was no driver windshield wiper. Rearview mirror was about to fall off. Manager called the next day and first thing he says is that we put too much gas in it. Instead of reimbursing us the $32.00 which we had a receipt, they reimbursed us $18.00 when they were not charging us for the rental due to what he said was 1000% unacceptable that they rented it to us. When we called to report the problem they said we could keep the rental an extra day but couldn't come tow it or return it to a local uhaul. Had to drive it with slush and salt all over the windshield in subzero weather with no front wipers. Overall horrible experience.

BRIAN B. 
Rating:
4.0

Customer did not leave a comment.

DARREN B. 
Rating:
5.0

Complete turn around. It seemed they were just as annoyed with the pick up location as me

Nathaniel A. 
Rating:
5.0

Customer did not leave a comment.

Leah P. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

The gentleman at the counter was knowledgeable and very helpful.

MAGDALENA S. 
Rating:
5.0

Customer did not leave a comment.

JASON N. 
Rating:
1.0

Customer did not leave a comment.

JESSICA H. 
Rating:
4.0

I think they could have plowed the lot a little better. I made it kind of difficult to position my truck when hooking up the trailer.

Craig D. 
Rating:
5.0

Customer did not leave a comment.

JAYSON N. 
Rating:
5.0

I routinely had a hard time turning the key in the ignition. I had to wiggle the key up and down, in and out, and then turn the steering wheel to get the key to turn.

TIMOTHY R. 
Rating:
5.0

Customer did not leave a comment.

YESSICA A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
4.0

Customer did not leave a comment.

KENT S. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

The guy at the front desk was handsome and friendly, and he made the process very easy. It was quick to set up and the facility is clean, modern, and well lit.

ALEXANDRA F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MILTON B. 
Rating:
5.0

Customer did not leave a comment.

MARTA R. 
Rating:
4.0

Had problems opening side door both myself and others who tried. Made loading a bit of an issue. Otherwise convenience, treatment, and cost were above average

Mark N. 
Rating:
5.0

Customer did not leave a comment.

SERGIO M. 
Rating:
5.0

The service is amazing.

LUCHELLY O. 
Rating:
5.0

The gentlemen that took my reservation the night before was very patient and informative with all the silly questions i asked. The location was very accommodating to my needs and questions very professional and friendly staff. I highly recommend this location

CHRISTOPHER N. 
Rating:
1.0

Got the wrong towing platform so the truck did not fit

JULIO N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

RASHAD J. 
Rating:
5.0

I asked the agent if the truck cabin was sanitized due to covid, he said yes but when I got in the cabin it was not, I brought my wipes and cleaned all the surfaces where very dusty. Other than that, everything else was good.

Gustavo Z. 
Rating:
5.0

Should offer returning customer discount I have rented three times in last two and half months.

CYNTHIA W. 
Rating:
5.0

Customer did not leave a comment.

ALI N. 
Rating:
5.0

Customer did not leave a comment.

ALBERT B. 
Rating:
4.0

Love this location. Always happy and helpful

RAY K. 
Rating:
5.0

Customer did not leave a comment.

DEANNA W. 
Rating:
4.0

Quick and easy and

ROBERT MINER W. 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE F. 
Rating:
5.0

Customer did not leave a comment.

Jimmy M. 
Rating:
5.0

The employee that assisted me with my rental was very attentive and professional and made sure any questions I had were answered. No need for improvement but keep up the good work. Thank you.

JOHNNY F. 
Rating:
5.0

Better instructions for using the car hauler straps, how to install and uninstall the ratchet straps

Edberto B. 
Rating:
5.0

Customer did not leave a comment.

George K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yolanda K.  |  Overall Experience 
Rating:
5.0

I had a wonderful experience I will return again thanks for the wonderful customer service. Picking up and dropping off was a great experience.

QUAVELINA E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Roger E. 
Rating:
4.0

Customer did not leave a comment.

RONALD H. 
Rating:
5.0

Customer did not leave a comment.

JAZMINE C.  |  First Impressions 
Rating:
5.0

I am truly flattered and impressed with the welcome and hospitality you have shown to customers. So, the Bible tells me: " Be not forgetful to entertain strangers: for thereby some have entertained angels unawares. Hebrews 13:2 KJV"

Patrick W.  |  First Impressions 
Rating:
5.0

First time going to this location. Will definitely return for future needs. Clean, organized showroom and nowledgeable, efficient team.

DONNA B. 
Rating:
5.0

Customer did not leave a comment.

Noel T.  |  First Impressions 
Rating:
5.0

No complaints

PAULETTE G. 
Rating:
5.0

No improvement... Highly rated store.

RENETRICE P. 
Rating:
5.0

Customer did not leave a comment.

IAN G. 
Rating:
5.0

Transaction was easy. Staff very helpful and friendly. Moving van was spotless and easy to drive.

SUSAN B. 
Rating:
5.0

Clinton Coronado was kind and of great help.

RICHARD RAYMOND J. 
Rating:
5.0

just a question on how the allotted mileage is calculated, you had my address address in Michigan, I had to drive 10 miles east to my lake house from the rental location then after loading the truck, drove west to my new home in Gurnee and and then back east to the drop off center in Gurnee and was charged extra mileage, I was charged extra mileage the last time I rented too, I am not taking these trucks on a joy ride, just the shortest way from point A to point B

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

As a Navy veteran I have used U-Haul more than a handful of times. This has been by far, the best customer service experience I've had. And most were good, I don't know if I dealt with the same CSR at pickup and drop-off, I sure could not tell the difference. Wonderful Job.

Andy M. 
Rating:
5.0

Customer did not leave a comment.

Camellia P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie K. 
Rating:
5.0

Repeat customer. Always a good experience.

Lee M. 
Rating:
5.0

Great customer service.

GARY H. 
Rating:
5.0

Customer did not leave a comment.

MANUEL F. 
Rating:
5.0

Tires were bald and unsafe. Slid on the pavement.. not good. Also, battery died and needed a jump start. Contacted u-haul but was on hold for 30 minutes. Found someone to jump start but was a hassle. Not a good experience at all. Have rented here before and no other problems but this one was terrible.

Daniel R. 
Rating:
3.0

Customer did not leave a comment.

john H. 
Rating:
5.0

Na

Areli H. 
Rating:
5.0

Clinton and Nathan were great and very friendly. I would recommend that Clinton should get to keep the bike he thoroughly enjoys riding to the back lot to hook up the trailer I rented at least four separate times. It was a pleasure doing business with both Clinton and Nathan.

Richard D. 
Rating:
5.0

Keep up with what you are doing now.

Francis B. 
Rating:
5.0

Great customer service

SUZAN B. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
4.0

a little thing for the vehicle was very clean...with one exception; windows on the inside were very dirty. I cleaned them myself. Other than that, was very nice.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

MARTA R. 
Rating:
1.0

Poor customer setvice

SEYED S. 
Rating:
5.0

Great guys, super friendly. They always answered my questions and had everything ready when I got there. It was super simple to move out of my ubox, they placed the box real close to where I needed it to be.

NICOLE B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marcus J. 
Rating:
5.0

Customer did not leave a comment.

GERONIMO A. 
Rating:
5.0

Customer did not leave a comment.

Lakingna O. 
Rating:
5.0

Clinton was professional, informative and friendly. We have used this location twice in the last week And will be back at least one more time. Only regret is that we are moving away. Thanks Clinton for making a moving experience a little more enjoyable. Rich

Richard D. 
Rating:
5.0

Customer did not leave a comment.

SCOTT K. 
Rating:
5.0

Excellent

Juana Rosa M. 
Rating:
5.0

Customer did not leave a comment.

shani B. 
Rating:
4.0

Customer did not leave a comment.

ADRIAN J. 
Rating:
5.0

Customer did not leave a comment.

R B. 
Rating:
5.0

Customer did not leave a comment.

Gloria C. 
Rating:
5.0

Customer did not leave a comment.

Timothy Scott S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick C.  |  Overall Experience 
Rating:
5.0

Easy and convenient reservation, knowledgeable and friendly staff

MICHAEL C.  |  First Impressions 
Rating:
5.0

The new storage unit is immaculate and feels like home. The garage doors were a great touch to make one feel like home.

Ronald C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caroline A.  |  Overall Experience 
Rating:
5.0

Manager, Karl Kersten was attentive and knowledgeable. My experience was smooth and quick. I was very pleased with the customer service and my overall experience.

Gregory H.  |  First Impressions 
Rating:
5.0

It was excellent despite having no power

Caroline A.  |  First Impressions 
Rating:
5.0

Steve is absolutely awesome. Thank you

Dionna S.  |  First Impressions 
Rating:
5.0

Thanks

Patrick C.  |  Overall Experience 
Rating:
5.0

The general manager is awesome! He rememberd my mom address when I gave it to him which was so cool! Very quick and friendly service! Thank you so much for everything!

heather k.  |  Reservation 
No reviews have been submitted for this location.

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