Customer Reviews for U-Haul Moving & Storage of Halifax

2,543 reviews

350 Horseshoe Lake Dr   Halifax, NS B3S0B4

(902) 417-0102

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(902) 417-0102

350 Horseshoe Lake Dr
Halifax, NS B3S0B4

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Catherine H. 
Rating:
5.0

Friendly, helpful staff

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
3.0

More personable service even though you have an app to report previous damages which doesn't work well.

RANDY T. 
Rating:
5.0

Despite staff shortages due to Covid, the Customer Service Agent did a good job serving the long line efficiently and with a positive attitude. As a result most people in the line were also positive. It's all about attitude!

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Goran D.  |  Online Move In 
Rating:
3.0

Site requires more front line staff to serve Clients. Phone rental Agents need to be much clearer in discussing changs to reservations. Initially requested a pick up for 3 days and 1200Kms.Was quoted a rate which included extra Kms allowance.. Received a call that the truck was not available and could I use a 10Ft Cube. Agreed to this and my bill ended up being at least twice what I was initially quoted. Not impressed.

James P. 
Rating:
4.0

The staff person noted that they were understaffed due to employees getting Covid, but no one who worked there was wearing a mask. Seems like you'd still want to take precautions if your employees are getting sick.

Kaarina M. 
Rating:
4.0

All locations in Halifax area was not able to supply me with UD,FD... because they were auto of stock. The helpers that I booked was hour and twenty minutes late.

Goran D. 
Rating:
3.0

I dropped off my rental last Sunday and I still have yet to receive the invoice of payment for the vehicle, when the gentleman at the office said that it would be sent right out. I still have never received it

Greg M. 
Rating:
5.0

Customer did not leave a comment.

GLENN JOSEPH M.  |  Overall Experience 
Rating:
1.0

The staff was really rude to me . She was a racist at the reception and showing frustrations to the customers. The service and assistance was poor and I will never recommend this U-Haul brach to anyone .

SreenathSasidhar N. 
Rating:
5.0

Customer did not leave a comment.

Kevin L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Francis A. 
Rating:
4.0

Everything was great except for the confusion as to why I was locked out after payment. Things were cleared up though. Thanks

candice t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
1.0

The employee helping us told me to put the parking brake on after hooking the car to the trailer (I asked again if he was sure it should be on and he confirmed yes). We towed the car a long distance with the parking brake on which caused significant damage and a costly repair.

Rachel E. 
Rating:
4.0

I used the Truckshare feature for this rental, but didn't find it very convenient. I had to find the location barcode, then verify that my truck was available (other side of parking lot), then upload some photos, and then waited 10 minutes or more to be verified. When I finally had all that complete, I still had to go inside to get the key. I'm not sure this really speeds up the operation.

Geoff D. 
Rating:
4.0

Customer did not leave a comment.

Jeff P.  |  First Impressions 
Rating:
5.0

I am very satisfied with the overall experience.

Angela H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff P. 
Rating:
1.0

It was my first time using uhaul and will be my last!!! Had a trailer reserved and when I went to pick it up the tire was flat and was the only trailer that they had. The guy there called another uhaul dealer to find us a trailer which he did but where we was getting it from it needed to be one way because of the distance and I was told it was. So we drove over a 100 kms to get the trailer then when I got there I was told that it needs to be returned to the same spot. We had to drive 3 hours round trip at our expense to return this trailer with absolutely no help from the guy in halifax. And what I needed to pick up was a pool for our family which I could of used my truck but chose to rent a trailer so we could take the kids with because of it being fathers day. So our experience with uhaul ruined my father's day, the excitement of getting our pool, and took another 60 dollars from our pocket because of the 3 hours of extra driving because of the guy in halifax lying. If you care to chat my name is Jacob and my phone number is 902-523-3407

Jacob C. 
Rating:
5.0

Customer did not leave a comment.

Dave O. 
Rating:
5.0

Customer did not leave a comment.

Deborah S. 
Rating:
4.0

Why have a reservation process that doesn't reserve ?

Kin Club o.  |  First Impressions 
Rating:
2.0

I reserved a truck and trailer for 9 am and arrived a little before 9. There were 4 people ahead of me and by the time I got the keys it was 9:40. There was no hitch installed on the truck and I had to wait until the employee was free so I did not get out of there until 9:50. I expected because I received the truck late I could drop it off later but I had to return it at one because equipment was fully booked. The place was understaffed. It should not take 40 minutes to serve 5 people. There was only one person at the counter and one person outside. People were taking pictures of their driver's license at the counter and sometimes it wouldn't work. Have the customer upload a picture of their license during the online reservation to eliminate the time spent at the counter.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

MORGAN ELAINE S.  |  First Impressions 
Rating:
3.0

There were two cashiers checking people in and one left because they had to “work on a truck”, leaving one cashier at 830am Saturday morning. Waited in line over 45 mins.

Ryan S. 
Rating:
1.0

I arrived at 9:30 am on Saturday and stood in line for 50 min. 8 people in front of me then 12 behind me. One clerk on the desk, telling customers that there was one other person out back but she could not call her out to help unless the situation became critical. When I finally got through, the truck was supposed to be parked in spot B1. No truck there. Then they found the truck. Only 1/4 tank of gas in it. Not surprised however becuse they apologized in advance for this when they gave me the keys. Also to the person in front to me their truck was also empty. Terrible service

Rick L. 
Rating:
5.0

My truck rental and move in experience were excellent. Staff were friendly and helpful. Also very patient with me for my first time renting a truck. The truck was clean and worked very well. The storage facility is clean and easy to access. Well done everyone!!!

Kathy M.  |  First Impressions 
Rating:
5.0

Always friendly staff, very clean unit and hallways (and even the public washroom!)

tracey r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alex R. 
Rating:
5.0

Customer did not leave a comment.

Jordan C.  |  First Impressions 
Rating:
4.0

Need more employee for faster service

Naga D. 
Rating:
2.0

Service was very slow. The person on the counter seemed like he was new to the position and wasn't quite sure what he was doing but that wasnt the issue the issue was that there was noone around to help him so it made the whole process 10 times longer than it needed to take. We stood at the counter for 20 mins just waiting to pay because he couldn't figure out how to insert the date to show the vehicle was returned.

Colleen B. 
Rating:
5.0

It was great. No complaints at all. The staff were excellent and the process was fast.

VERONICA M. 
Rating:
3.0

U Haul has the best selection of trucks around so a valuable service. The main issue I seemed to have is that even though the reservation seemed to be held, it was in the wrong name, and the date at the return location was incorrect. They expected to see me at my destination on the same day I picked up the truck. We had checked in several times to make sure we were on track. So there seems to be an issue with the system and then the system was down when we tried to pay.

Mark G. 
Rating:
3.0

The manager who contacted me yesterday was very short and rude on the phone

Stephanie Z.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Stephen G. 
Rating:
1.0

We reserved a 5x9 trailer and an appliance dolly and was supposed to pick it up the next morning.When I got there service was very slow 2 clerks there and only one customer and I had to wait about 10 minutes to get served.On top of that the clerk told me that the appliance dolly that Was Reserved for me They Didn't Have,very disappointing I had to go and buy one for my move.When I returned the trailer the same day I had to wait about 15 minutes just to get a receipt,1 customer and only 1 clerk but 3 of your employees were in the store... Not Very Good Service.

Ethel S. 
Rating:
4.0

Need more staff but those that are there, are very friendly but over worked. I am usually happy with my experience at U-Haul

EDWARD W. 
Rating:
5.0

This Halifax location has always helpful and knowledgeable. never had any issues here and this rental was no different. the right equipment was availebe and ready to go. .

Sarah V. 
Rating:
2.0

Returned truck. Waited in the designated area to have returned, no one there. . After 10 minutes went inside to see if anyone was doing returns. Got yelled at by a staff member to wait outside. Would not answer the question if anyone was actually working on returns. Extremely rude, unprofessional, and poor customer service at this branch. It's almost everytime I am there that something is below standard. I rent a truck almost every week and used to have storage there. Moved to Apple as I could not deal with how awful the staff was.

SheilaMarion M. 
Rating:
5.0

Very friendly staff - great help

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

Carrie A.  |  First Impressions 
Rating:
5.0

Excellent customer service!

Gary W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine W.  |  First Impressions 
Rating:
5.0

The overall experience was excellent, staff helpful and efficient. The facility was secure and in fantastic condition.

Eric B.  |  Overall Experience 
Rating:
5.0

Everything went well from beginning to end. The staff were very friendly yet professional and even though we checked in just before closing time everyone remained cheerful and helpful. We will definitely make this place our number one choice when it comes to storage matters. Thank you!

Owen m.  |  Overall Experience 
Rating:
5.0

Booked online a the whole experience was up to my expectations.

MERLIN W. 
Rating:
1.0

This was my first and last experience. It was terrible. We did the mobile pick up which crashed and required us to enter all of the data 5 times before giving up and getting someone to help us. When I got my truck, the items I requested was not with the truck nor did they have them in stock. Then on return, I was told to add fuel to the truck which did not show up on my agreement so I had no idea how much until after I returned to the store. And when I did, I was told to convert the number from gallons to liters, but overspent as it was already in liters. I paid for my whole rental in fuel, and no one can give me a refund. So I double paid for this terrible experience.

Kara B. 
Rating:
5.0

Customer did not leave a comment.

thomas R. 
Rating:
5.0

Great as usual!!

DONALD P. 
Rating:
5.0

Service reps were EXTREMELY rude!!! I will never go back to this location. We had a mishap in the parking lot to our personal vehicle and they called us stupid and and yelled at us for parking in the wrong spot. There was no signs indicating where customers could park. This was at the Horseshoe Lake, Halifax location. Saturday, June 4 around 5pm. I would suggest the 2 “ladies” working that day be reprimanded.

Tami R. 
Rating:
5.0

Customer did not leave a comment.

darren B. 
Rating:
5.0

Customer did not leave a comment.

Claude B. 
Rating:
5.0

Customer did not leave a comment.

BILL G. 
Rating:
1.0

I rented a half ton pickup and it was filthy, had a Realestate sign inside, it was full of dings, I wanted the truck for 12 noon until 8, I returned the truck at 8:30 and they said I returned it at 9:30 and charged me for two days! Also on the bill they said I only requested the truck until 6 pm which is wrong. IThey also said I drove the truck for 299 kilometres which is incorrect. So it ended up costing me an extra $100+ which is an entire rip off. I wrote them at your Bayers Lake outlet via email and have been ignored. They just put you on hold if you phone and never return. Very dissatisfied and think this group is ripping me off - I've used Uhaul many times over the years and never ever have I received such poor service and felt like I was being ripped off.

Ted M. 
Rating:
5.0

Very busy Sunday morning with only one employee checking people out. Long line up and frustrated customers. Employee working the desk did a great job though

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

bruce A. 
Rating:
5.0

Quick and easy.

Patrick D. 
Rating:
1.0

Staff at this location need more extensive training on how to deal with customer , location needs more staffing level , to keep customers for less waiting time .

CHHABI K. 
Rating:
5.0

Fast, friendly…I don't rent from any other location. Thank you!

tracey R. 
Rating:
5.0

Customer did not leave a comment.

Bill D. 
Rating:
1.0

We requested a dolly was not provided upon picking up our truck the man behind the counter was his first day ha had zero training made our rental painful beyond not his fault but not ours either.... Poorly run location will not be back......

Scott B. 
Rating:
3.0

Was quoted mileage rate of .89 cents km Ireserved online and it said 89 cents km. The bill showed 1.43 so i called back and waited on hold fir a long time only to find out the bill shows mileage rate in miles. Why wouldn't you make the invoice show the rate per km to be consistent andsave customer service calls? Feels deceptive when it would leave customer with a better experience.

Philip B. 
Rating:
5.0

great

john C. 
Rating:
4.0

The self serve option is not efficient. I went from the truck, back to the front doors to scan the location code (maybe one could.be in the parking lot with the trucks?), then back to the truck, then back to inside for the keys. When I brought it back, the self serve option had an error when I put in the mileage so I had to drive the truck back to the entrance and return it manually. This did not save time at all Good idea, bad execution But the staff are very friendly

Glenn B. 
Rating:
4.0

Customer did not leave a comment.

Robert Y. 
Rating:
4.0

Customer did not leave a comment.

ralph R. 
Rating:
5.0

Customer did not leave a comment.

Mike O. 
Rating:
5.0

I would like to see someone answer the phone. Call 15 time and waited as I was put on hold 15 minutes for two call both time O gave up and the other 13 time was told the wait time would be 20 plus min

Wade M. 
Rating:
5.0

Customer did not leave a comment.

Vern V. 
Rating:
5.0

Customer did not leave a comment.

Megan W. 
Rating:
5.0

Thank you ,Keegan excellent job keep up the great work you will be manager someday, thank you to all the support team, thank you U-Haul,

SHIRLEY ANN P. 
Rating:
3.0

Uhaul is cost efficient for a in city move only. Moving two students 140kms cost over $600.

JOHN G. 
Rating:
5.0

No issues

Mark T. 
Rating:
5.0

Truck availability is extremely misleading. Creates a false sense of security when you think you're booking it for the time you need; for equipment you feel comfortable using.

Jillian B. 
Rating:
5.0

Staff was knowledgeable and helpful. Good selection of rental options available.

VINCIN M. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
1.0

Staff are terribly rude and not helpful at all. Nothing but issues with this location. Never coming back to this awful location. Dartmouth U-Haul is 10/10 and worth the drive. Be better!!!

mackenzie W. 
Rating:
5.0

Thank you U-Haul

SHIRLEY ANN P. 
Rating:
4.0

Customer did not leave a comment.

Edwin C. 
Rating:
5.0

Always awesome service at this location people at the front desk were great and very friendly and the person helping to hook up (and then unhook when I dropped it off) was great. Thanks again!

Nicholas L. 
Rating:
3.0

The reservation for the 9' van was not fulfilled, I was given a 10' truck instead, and was told it would not be "much more" in millage, it is .26/Km more than what I was supposed to have paid. I got charged $.95/MI. Plus it is less economical. With the price of gas, I would like to request a billing adjustment for this difference. Reservation details: U-Haul Reservation Update service@uhaul.com U-Haul Dear DANIELLE, Your U-Haul reservation has recently been updated. If you did not make these changes, please contact us at 1-800-GO- UHAUL. You can view the details of or make additional changes to this reservation by visiting uhaul.com at anytime. Reference number: 22708417 Pickup date: Monday, May 30, 2022 In the event that you declined the optional Safemove or Safetow protection when you made this reservation, please be advised you are immediately responsible to reimburse U-Haul for any damage regardless of fault when you return. You can, however, add Safemove or Safetow protection on the day of your rental. Your U-Haul order service@uhaul.com U-Haul Logo U-Haul Truck Share 24/7® Hi DANIELLE, this is how to pick up your truck: Step one icon Go to U-Haul Moving & Storage of Halifax at 8:00 AM on Thursday, June 2, 2022. Step two icon Sign in to your U-Haul Account Step three icon Choose "Pick Up My Truck" from the account dashboard For in-store moving supply purchases, we are encouraging the use of Scan & Go self-checkout. While shopping, visit uhaul.com/scan to get started! Woman renting U-Haul truck with a smartphone DANIELLE, Your reservation has been changed to a U-Haul Truck Share 24/7® reservation. What does this mean? With U-Haul Truck Share 24/7®, you're able to pick up your truck at any time. You will need a U-Haul account and a smartphone to take photos with at pick up. The person picking up the truck should be the renter or driver whose name is on the reservation. The following items will be required for you to pick up your truck: Phone icon A Well Charged Smartphone Map pin icon Enable Location Services Identification card icon Additional Identification (see below) Please remember to bring your driver's license. Additionally, be ready to provide a minimum of (2) of the following: Additional Contact - Will be Called & Verified Employment - Will be Called & Verified Relative's Information - Will be Called & Verified Passport (Not Expired) Residential Lease Agreement (Current) Tip: Please let your contacts know we will be calling. Order Summary Rental Equipment Reservation #: 22708417 Pick Up Location: U-Haul Moving & Storage of Halifax 350 Horseshoe Lake Dr Halifax, NS B3S0B4 Date & Time: Thursday, June 2, 2022 at 8:00 AM Drop Off Location: U-Haul Moving & Storage of Halifax 350 Horseshoe Lake Dr Halifax, NS B3S0B4 Date & Time: Thursday, June 2, 2022 at 8:00 PM Rental Period: 12 hours Equipment: 9' Cargo Van U-Haul Moving Truck Major credit cards are required at the time of pick up for Cargo Vans and Pickup Trucks. If, for any reason, you need to make changes or cancel this reservation, please visit your account at uhaul.com by Wednesday, June 1, 2022. Here's How To Pick Up Your Truck Who doesn't like being prepared? This video walks you through how to pick up your truck using just your phone after making a U-Haul Truck Share 24/7® Reservation Learn More Watch video about picking up your truck Facebook Instagram Pinterest WordPress Twitter YouTube U-Haul app is available in the Apple AppStore U-Haul app is available on Google Play For hotel discounts, please visit www.uhaul.com/discounts. You are receiving this email because of an order you placed with U-Haul. To keep our promises with you, all calls to and from U-Haul Company are recorded. Questions, concerns, comments? Respond back to this email or click the link below for additional assistance. Questions or Comments | Privacy Policy | uhaul.com Thank you, Danielle Tremblay Website info: 9' Cargo Van 9' Cargo Van Moving Type: Apartment - 1 bedroom / Studio / Deliveries Inside dimensions: 9'6" x 5'7" x 4'7" (LxWxH) Door opening: 5'1-1/2" x 4'1-1/2" (WxH) Holds queen size mattress Rate $19.95 plus $0.69/kilometer Extended days/miles special rates 10' Truck 10' Truck Moving Type: Studio to 1 Bedroom Apt. Inside dimensions: 9'11" x 6'4" x 6'2" (LxWxH) Door opening: 5'11" x 5'7" (WxH) Deck height: 2'5" Length: 9'11" Loading ramp: None Rate $19.95 plus $0.89/kilometer What is the gas mileage of a 9' cargo van? Unleaded fuel Fuel tank capacity: 31 gal. Miles per gallon: 16 mpg *The miles per gallon calculations are estimations for ideal driving circumstances. Many conditions can affect this number, including driving with a load, road grades, weather conditions and vehicle speed. What is the gas mileage of a 10' truck? Unleaded fuel Fuel tank capacity: 31 gal. Miles per gallon: 12 mpg *The miles per gallon calculations are estimations for ideal driving circumstances. Many conditions can affect this number, including driving with a load, road grades, weather conditions and vehicle speed.

DANIELLE T. 
Rating:
3.0

I would recommend not sending/selling my van that was booked for 3 weeks. I did not want the larger vehicle for the same price and I did want my guaranteed $50 for your mistake. The employee refused to reimburse me for Uhaul mistake.

Linzee M. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
3.0

Ensure that additional services are not charged automatically when customer has not opted for it

Shashidhar V. 
Rating:
2.0

2 issues with the cargo van I rented that were not identified before I picked up. 1) improper seal of drivers side door/window, led to significant window sounds on the highway as if a window was opened a bit. This was loud, distracting, and led to a big headache. 2) passenger side seatbelt was substantially broken/frayed halfway through. Had we gotten into a major accident, this seatbelt would not have held. This is not safe. We told the person who did our return inspection and they said “wow ya that should not have left the lot”, but we were not offered an apology, discount, or any form of reassurance it would indeed be fixed. Lastly, the location was severely understaffed on both pickup and return, which led to substantial wait times.

Ashley M. 
Rating:
3.0

The clerk initially indicated that the trailer I had reserved online was not available. Another clerk suggested he "refresh" his screen at which time the item was in the inventory. It was only after advising him that the trailer was actually on the lot that the other clerk overheard our dialogue that this refreash took place.

James D. 
Rating:
1.0

stuff deal with reservation too slow,i waited one hour to pick up uhaul,stuff need more training on how to work well for their internal system. Need to update the system,not too smart. Not recommend

Leon W. 
Rating:
2.0

Customer did not leave a comment.

PETER KENT S. 
Rating:
5.0

Customer did not leave a comment.

Ian M. 
Rating:
5.0

Thank You for your Service

SHIRLEY ANN P. 
Rating:
3.0

Terrible customer service, attitude from staff I scope with was unnecessary and unacceptable.

Alison W. 
Rating:
5.0

Customer did not leave a comment.

Terry K. 
Rating:
5.0

Everyone that I had dealt with was fantastic and knowledgeable

GLENN B. 
Rating:
5.0

Line up in the morning is long and I understand you need to wait no issue there but maybe a complimentary coffee while waiting would be good

johnathan F. 
Rating:
5.0

Thank you Keegan, for the great Service, as Always,

SHIRLEY ANN P. 
Rating:
4.0

this location was very friendly and helpful

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Piotr L. 
Rating:
5.0

Customer did not leave a comment.

Cyril K. 
Rating:
5.0

Customer did not leave a comment.

hOSSEIN H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

ANNEMARIE C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM DONALD C. 
Rating:
5.0

Nothing

Daniel T. 
Rating:
5.0

Thank You for your Service, U-Haul

SHIRLEY ANN P. 
Rating:
3.0

Drop off procedure unclear, no one at drop off point upon arrival. Went inside and waited in line 10 mins. only to be told at desk that I needed to go back outside and wait for employee to go over vehicle. Not impressed. Pick up process could also go a little faster, considering I had already done much of the check-in online.

Edgar G. 
Rating:
1.0

the pickup location had to be changed. the original location in Dartmouth, NS was an unmanned location. the app check in did not work. I was on the phone with a rep from Uhaul for an hour! and we couldn't fix it so she relocated my pickup to another location. it was a nightmare! it took me 2 hours to finally have my truck and it was not the size that I originally reserved and there was no possibility to change it back. I reserved the truck 3 weeks in advance. there was no reason to not try to satisfy me as your paying customer. the experience was terrible on many levels and I left the pick up location angry. it sucked!!

stephanie S. 
Rating:
2.0

My bill was paded by the agent with the added insurance that I had declined on my online reservation and in person.

Tom W. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
4.0

Customer did not leave a comment.

Catherine P. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY ANN P. 
Rating:
5.0

Excellent customer service. Staff was very friendly and helpful.

Diane M. 
Rating:
4.0

2 items come to mind. #1) Place some signs that clearly indicate where ustomers can park and leave their cars when using a rental. #2) I literally was standing at the side of the counter for a solid 10mins while 2 employees totally ignored my presence and both saw me standing as instructed to do so by your self check in app. Which was supposed to speed up the process. I was very polite and stood there while they both saw me and totally ignored me as 1 employee could not stop counting his till. I worked as a cashier when ibwas 16yrs old and we were always told to acknowledge the customer at the very least and say I can help you in just a few mins or stop whatever I was doing and see if perhaps the customer just needs a quick answer which in fact I only needed to be passed the truck key!!! Without question your customer service needs to be worked on big time!!!! Also your self check-in takes far too long to process.....you need tonwork on a much faster check-in via your app so customers don't need to waste 30mins trying to get the rental and be on the road. I have used customer service and self check in and using a person is actually a little faster so please work on these mentioned items. Thanks!!

Alfred W. 
Rating:
5.0

Always pleasant staff, which is appreciated early in the morning with a day of lugging ahead!

tracey R. 
Rating:
5.0

Thank you for letting me use your u-haul track in your stores locker you guys are the best

George F.  |  First Impressions 
Rating:
5.0

Amazing management and staff. 1 Big thank you to Jen who contacted me the next day because I left stuff behind. Offering me bigger unit to ensure I was able to store everything. Thank you so much!!!!! 10+

Matthew P.  |  Online Move In 
Rating:
4.0

A pipe burst in my unit, upon first inspection there was no damage. While moving out I noticed my bed and bed frame were both damaged and now unusable. Other than that the staff were always happy to help me out.

Connor F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK MADDEN M.  |  First Impressions 
Rating:
5.0

Everything was top notch!!!

Mary G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David P.  |  Overall Experience 
Rating:
4.0

U-HAUL: the only VERY important suggestion[s] I would make is: #1 U-HAUL SALES STAFF make sure that they show every NEW CUSTOMER (and existing customers) the DISPLAY / DIMENSION SIZE SAMPLE UNITS in the SALES / STORE DEPT. to insure that CUSTOMERS are choosing the correct DIMENSIONS / SIZE UNIT[S] for their storage needs to avoid having to come back to the sales desk to change UNITS / rental contract details; #2 U-HAUL SALES STAFF make sure CUSTOMERS have / are supplied with U-HAUL LOCKS before move-ins; so CUSTOMERS do NOT have to come back to SALES DESK and wait in line again. #3 U-HAUL ADD ADDITIONAL INDOOR ARROWS/#NUMBER SIGNAGE at ALL LOCATIONS WORLDWIDE on EACH WALL CORNER WITH STORAGE UNIT NUMBERS CLEARLY VISIBLE for locating STORAGE UNITS quicker *FOR EXAMPLE: #1082-#1132 and/or #1000-1100 / #1200-1300 etc like an ENCYCLOPEDIA / NUMERICAL BASED FILING SYSTEM ; because a NEW CUSTOMER can get LOST in the maze / navigation of UNITS in a large INDOOR storage UNIT building just by looking only at the small map / numbers image paper provided by U-HAUL staff. >> this addition / change to the U-HAUL interior planogram / floor / WALL layout A121 / A122 / A123 ...etc small-ish WALL signage system would also benefit NEW EMPLOYEES navigating their way around the workplace while in training. nonetheless or more; I enjoyed the experience so much that I want to get a MOONLIGHTERS WANTED JOB @U-HAUL Bayers Lake HALIFAX location. thank yoU // Albert Broussard

ALBERT B.  |  First Impressions 
Rating:
2.0

We rented the unit for 1 year There were numerous price increases about $150 difference . The after hours was pretty confusing so we had to move to an outside unit to have 247 hr access Our units door wouldn’t stay open we reported it and went to meet with the maintenance person but they didn’t show and apparently a work order wasn’t submitted even thou we complained. upon moving we noticed a huge leak destroying some boxes luckily it was nothing valuable. And caused minimal damage however could have definitely been a major issue. We didn’t have anything that contained food however upon moving we noticed chew boxes, materials, and rodent poop. We understand these things can happen, so we didn’t say much. The manager is pretty friendly but unfortunately I can’t say that for the rest of the staff, every time I had to speak with anyone it seemed to be an inconvenience for them. We had auto renew set up but twice there was a red lock put on our unit for no reason both times the rep saw my account was $0 and explained that sometimes there a delay with auto renew even thou the money has come out our account cause we were using a visa debit. I wish before the locked us out of our unit we paid for they verified first especially sense the reps were aware of the issue. Body language on most employees is very laid back and don’t care attitude,

Kyle L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORENE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kim l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MADELINE EVE S.  |  First Impressions 
Rating:
4.0

The day I checked in the store was extremely busy. Only seemed to be one employee taking care of store and rental sales. And he performed very well. Another employee taking care of the rental equipment help out when he noticed the line up forming. It was great team work.

Sandra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracey T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary G.  |  First Impressions 
Rating:
5.0

It was a stressful time moving but having the uhaul storage unit to utilize for a period of time made everything a little easier and having a friendly and professional staff both through the customer service phone line and in person staff made the experience much more enjoyable. Thank you.

LINDA D.  |  Overall Experience 
Rating:
5.0

It was advertised as 24 hour access and we had planned our move in in the evening. Turns out we had no access after 7pm due to some alarm issue that was not yet fully operational. We managed to readjust the move and all went well.

Claude R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUSS P.  |  First Impressions 
Rating:
4.0

,,,

Stephanie P.  |  Overall Experience 
Rating:
5.0

No complaints. Was well explained.

Mike M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robyn C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COURTNEY B.  |  Overall Experience 
Rating:
1.0

staff were lazy.told me where van was parked but could not tell me which one was mine.it had snowed a couple days before.had have reserved so I expect it to be ready.No,i first had to find it by going from one to another and so on till key went in.then had to spend and hour trying to clear it off.when returning the van the staff member behind the desk was unhelpful and rude.

jeff p.  |  First Impressions 
Rating:
5.0

JOHN DAVID N.  |  Overall Experience 
Rating:
5.0

Jen is very friendly and informative. Uhaul should be lucky to have her.

RENO B.  |  First Impressions 
Rating:
5.0

My only negative comment would be that even though i had spoken with the manager many times and she knew we had a set leave day...which was not til 5th due to taking possession of my new home and we discussed this many times I arrived with truck trailer and moving friends with only a short window of time to move to find a padlock added to my lock to prevent me from accessing my things It felt like I was a delinquent and someone who was not paying their bills so I had to be locked out...it felt awful and it was a delay of going to office and waiting for some person to walk over to my unit It doesnt sound like much but I waa both insulted and annoyed as I was stressed already and asking favours of friends to meet that after uhaul and I knew exactly what the timing was agreed to be...saturday...as it turns out I emptied my unit by Thursday because of bad weather coming and I was told on Monday so long as I was out by Saturday I was fine That did not feel fine

ALISON P E.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Wenxuan Z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DIANNE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vrushank Ronak P.  |  Overall Experience 
Rating:
2.0

People are in the building wit no masks and you have workers with no masks on

Kailinda S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRAIG RYAN T.  |  First Impressions 
Rating:
3.0

I didn't like the fact that when I asked for a uhaul trailer that they told mmei couldn't so a one way trip to new Brunswick.

NEVIN J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRISTAN CHARLES D.  |  First Impressions 
Rating:
5.0

Very clean, secure and well lit. Trolleys to move items to your storage space were readily available and in good repair. I had my space for 2 months longer than expected but the price was reasonable and didn't break the bank. The Bayers Lake outlet in Halifax truly did exceed my expectations. I would not hesitate to use this location again.

WENDY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrew s.  |  First Impressions 
Rating:
5.0

Excellent and easy experience!

Glenn C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Neil S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MartinOlaf M.  |  Overall Experience 
Rating:
5.0

Staff were wonderful! Jen and Adam were so very helpful in our time of need dealing with the fall out from our accident (trailer wheel falling off)

Glenn C.  |  First Impressions 
Rating:
5.0

No issues Great place Great team

Barbara K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andre B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephen S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chasity C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICK GEORGE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christianna C.  |  First Impressions 
Rating:
3.0

Each person I spoke with had a different price after I had reserved a truck and also there was an issue towards the end which there shouldn’t of been but it was miscommunication on U-Haul part. But yes I would use U-Haul again I think some of the staff need to be trained more or the customer needs to be told what to do in case of…

Arlene W.  |  Overall Experience 
Rating:
2.0

Never have I ever heard of a storage unit that is not 24 hour access. Extremely ridiculous, inconvenient, and a poor judgement call on u haul for making it that way

Dj H.  |  First Impressions 
Rating:
5.0

Great staff and service

LEW H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle W.  |  Overall Experience 
Rating:
4.0

Overall I was very happy with my rental of both storage lockers. My only complaint was that I will billed for the entire month (December) when I moved out on the first day of the new billing period. I had tried to get out the day earlier but the moving company could not have the job completed before the access to my unit was closed at 1900. As stated by the CSR " at 1900 we close and turn on the alarms" This cost me an extra day and thus an additional 243.00 dollars spent on a unit i was not going to use again. That was disappointing.

Darrin F.  |  Overall Experience 
Rating:
5.0

I always get great service from Jen here at U-Haul Bayer' Lake , NS

DONALD THOMAS D.  |  Overall Experience 
Rating:
4.0

Following months of storage fees we were disappointed that we were charged ($95) for an additional month. The locker was closed out Dec 5th. Locker was opened months preciously on the day 4th.

GREGORY PAUL M.  |  Overall Experience 
Rating:
5.0

Good team Good service thank you

Barbara K.  |  First Impressions 
Rating:
1.0

I did not move in as the storage facility is wide open. No gated access. Moving and storage in the same area is gated and cheaper.

Lara f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMMY DANIEL M.  |  Overall Experience 
Rating:
3.0

More carts should be available for such a huge storage center.

Joanne J.  |  Overall Experience 
Rating:
5.0

Dan was great, and your email communications are such a great tool for your customers Thanks

Terrence M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sandra W.  |  Overall Experience 
Rating:
5.0

Everything went as it should, no surprises.

JOSEPH m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara K.  |  Overall Experience 
Rating:
5.0

Move was made much better because of you guys. Thanks

JUDITH G.  |  First Impressions 
Rating:
5.0

Very clean. I love that you can drive into the building to load/unload. I wish I would have known there is a pole in my unit. I probably would have gone up a size.

Christine D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alan H.  |  Overall Experience 
Rating:
3.0

Several times had difficulty accessing unit. One time it was an urgent need and the hallway was totally blocked by another person reorganizing their unit. Mentioned it to staff. Nothing was done Floor cleaning should be done after hours and definitely not in a Saturday. Floors were being waxed and unit was taped off (twice)

Patricia B.  |  Overall Experience 
Rating:
5.0

Great service and best price in Halifax.

William A.  |  First Impressions 
Rating:
5.0

The guy who helped me was super friendly and had me set up very quickly

Neil S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara K.  |  Overall Experience 
Rating:
5.0

I will be honest I do find for myself that yes it’s really great that you get storage for one month free but I got to be honest with you I move back due to daughters health reasons and I’m on disability CPP and the affordability of the units every month is very high. Yes I’m going to beg and borrow to be able to pay it because that’s my stuff but I’m just being honest it’s a very high amount. But I will have to pay it come Dec….

Arlene W.  |  First Impressions 
Rating:
5.0

Great job will be back again

William P.  |  Overall Experience 
Rating:
4.0

Good customer service

DONALD THOMAS D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANICE M.  |  Overall Experience