Customer Reviews for U-Haul Moving & Storage of Halifax

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Halifax

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John W.
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Customer did not leave a comment.

Chetan P.
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Customer did not leave a comment.

PATRICK HUGH O.
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Rented a pickup truck to move furniture. The truck bed was full of snow and had to be shovelled out by me.

Sean Charles H.
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All three of the gentlemen I spoke to today were professional, helpful, and customer service oriented. Picking up the truck was a great catalyst for a very successful day moving. Can't thank them enough!

LEO PHILLIP M.
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Customer did not leave a comment.

KAZEM A.
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When i pick up my rental truck, the man was working there did not mention to me to check-in in my phone after dropping the truck back at the location, and they charge me $20 after hours fee because i did not check-in with my phone that i dropped the truck.

MARK GORDON P.
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Fast and easy set up. Staff at this location was amazing .

Shinto A.
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Customer did not leave a comment.

Maria Elena W.
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Customer did not leave a comment.

JEAN F N. | Overall Experience |
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Jen was a tremendous resource to us during a very stressful time in our move. We truly appreciate everything that she and the U Haul team did for us. Very responsive and attentive to their customers Cheers John

KEVIN M.
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Customer did not leave a comment.

KEVIN M.
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Customer did not leave a comment.

Donald D.
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Great as usual!

DENNY B.
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Customer did not leave a comment.

JOANNE K. | Overall Experience |
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Customer did not leave a comment.

EVERETT M.
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I was charged for using dolly and didn't use it. Can somebody please refund me

GARRY HOWARD S.
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Customer did not leave a comment.

OLABODE REMI O.
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Customer service is poor and I felt cheated on the rate because of miscommunication. I was over charged due to no fault of mine.

MAHER E G.
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Customer did not leave a comment.

MICHAEL JAMES C.
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Customer did not leave a comment.

Brad N. | Overall Experience |
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Staff was ways extremely helpful.

BEAU HARTENY W.
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Customer did not leave a comment.

Mufaro G. | Overall Experience |
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Customer did not leave a comment.

ALEKSANDAR M.
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Excellent customer service, great prices, products and friendly stuff.

DR DAVID JOSEPH P.
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I can't help but think it unfair that U-Haul advertises on the side of its vehicles (Rent Me for $19.99 a day), yet a two day rental costed me $307 for a within-town move. That seems rather misleading...

ADAM JOEL L.
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Customer did not leave a comment.

M YASER M.
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Are you guys doing good thanks for your service

MICHAEL H.
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Staff were very friendly and helpfull.

Scott R. | First Impressions |
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Customer did not leave a comment.

Eric E.
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Customer did not leave a comment.

Beth L.
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Some tips and techniques for driving large, wide vehicles would have been helpful.

Paul S.
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The cab of the truck smelled like cigarette smoke

TASHA LEE M.
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Great customer service, fast and on timet. Best Place so far

GEORGE MARTIN L.
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ALL Staff should wear Masks and wear them correctly. Not the most friendly or efficient place to do business.

Ariel P.
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Customer did not leave a comment.

KENNETH RODNEY S.
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As a regular customer it frustrates me having to continually present my drivers license and take up to 30 minutes to process my visit. I have tried booking online and when I get to the depot I still have to go through the process anyway! Surely U-Haul can modernize their processes for customers who use their services weekly?

STEPHEN B. | First Impressions |
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Good experience, very helpful

BEVERLY FREDA A.
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Customer did not leave a comment.

Kimberly S.
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Nothing - too notch service and experience!

TONY KENT J.
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Customer did not leave a comment.

SARAH M.
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You haven't asked a question about the employees. Information when I first inquired about trucks and rates was different than when I called the second time and booked. Whether this is because rates change daily or because one of them gave me wrong information, I don't know. When my boyfriend and I were finished with the truck, I called U-Haul because I didn't want to be changed for the blankets that I didn't receive. I spoke to an unfriendly and unhelpful man who said that it was our job to collect the blankets that were at the door of U-Haul and because I ordered them, I would have to pay for them even though we didn't receive them (blankets were not at the door). I stated that neither the person I spoke to on the phone nor the person at U-Haul said that WE needed to remember to p/u the blankets. We just figured that they would be in the back of the truck as ordered. Also, when I said that we would drop off the truck Sunday evening and that I would come by in the morning to drop off the keys and speak to someone about the blanket issue, the man on the phone said to leave the keys and go online and fill out some forms. I said that I didn't want that hassle and that I would go in early Monday morning. He said that this was unacceptable as they couldn't clean it without the keys. I said that with a two day rental, I was entitled to it until 9 a.m. Monday morning. He ignored this and said that if we parked in the parking lot we had to return the keys and fill out this online form. I repeated that I wasn't going to complete this transaction this way but in person in the morning. He said that we shouldn't park it in the parking lot then. ??? I said that I would park the truck in a nearby parking lot, which seemed ridiculous but he kept going on about my doing it his way. There was a lot of back and forth and it was frustrating. We did end up leaving the truck in the U-Haul parking lot and I went to U-Haul at 7 a.m. the next morning. The woman working there immediately said that I didn't have to pay for the blankets that I never received. This employee was okay but seemed to have some trouble completing the transaction. I paid in cash but won't be surprised if my boyfriend looks at his credit card statement and finds that he has been changed as well. She seemed to have trouble knowing what she was doing. If U-Haul really is interested in improving service, focus on the people who provide the service.

NICHOLAS A.
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Customer did not leave a comment.

BRYAN MARTIN P.
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Customer did not leave a comment.

Edson L.
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Customer did not leave a comment.

OLUKOREDE OLA A.
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Customer did not leave a comment.

MARTIN PAUL G.
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Excellent, efficient service. Great prices and helpful knowledgeable employees. Already recommended your location to several friends. Good job.

Keith H.
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It would be nice that the manager would call the customer when requested. This request was made when the order was placed, three days before. The rep gave me the wrong directions on the location of the truck so I had to find it myself. No big deal but it is a large lot and naturally it was on the other end of the lot.

David M.
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Check in wait was 25 minutes which seemed too long. Booked online a furniture dolly and wasn't available as it was broken. Should have more than one on-site. Clerk was friendly. Returning vehicle was a breeze. Took all of 3 minutes. Awesome!

WAYNE NORMAN J R.
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The back door of the truck was frozen shut when we arrived, it might be a good idea for a staff person to check that everything is in working order before the customer is given the keys and to ensure the customer is familiar with the operation of the vehicle.

John S.
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Customer did not leave a comment.

Sherry D.
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Customer did not leave a comment.

DEBORAH ANN N.
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Just keep doing what you are doing!

Pavlo G.
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Customer did not leave a comment.

GREGORY PAUL M.
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Have rejted Uhaul vehicles many at times form various locations, never experienced service oriented, first class, professional attemtion like this. Was I really realy at lUhaul?

JOHN CRATON C.
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One of best locations all the staff were very helpful both on picking up and unloading , I will come here again , Good to know that places care about service

GARY S W.
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Check in and return was flawless and efficient. I am an in person renter and do not use my phone. The 'manual' process at the store was fantastic.

ROBERT E C.
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Customer did not leave a comment.

CRYSTAL MICHELLE M. | Overall Experience |
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All of my items had water damage after storing them for only a month, even my clothes smelled musty and damp and needed to be washed

Adrianne M. | Overall Experience |
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Staff were very helpful! This site is currently under construction and the only access was via a garage door with a broken vehicle sensor. All pedestrian access is boarded over with plywood. Besides being a concern in an emergency or during a power outage, it was inconvenient to have to go into the office and request it be opened every visit.

Valerie H. | Overall Experience |
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Customer did not leave a comment.

Calvin A. | First Impressions |
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When booking the unit the staff were super friendly and helpful. I had never dealt with storage before so I was apprehensive at first but Jen made my experience absolutely everything I could ever ask for. The facility has an easy private indoor drop off. Units were easy to find and everything was nice and clean.

DANIEL JOSEPH P.
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They were excellent at this location. The experience could not be any better.

WILLIAM ROBERT H.
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Quite a flawless transaction. The only thing I had problem with was your website...Trying to look at my reservation a couple weeks after I made it was near impossible I thought the vehicle I rented had the ramp like the larger ones I've rented in the past which was a little disappointing.because it was a wet day and getting up and down on truck was a bit tricky. Other than it was very good value and experience! Thank you!

PRINCE J. | First Impressions |
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Great service

PETER S D.
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The service agent could be clearer

Valerie H. | First Impressions |
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Customer did not leave a comment.

Caroline H. | First Impressions |
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When someone calls for information they should be given all information including you need to have a particular lock and your first month free is if you rent a unit for moving with them there was some information that was not mentioned when I called for information you day did honour part but I did have to buy a particular lock that they sell

SANEESH CHEMPLAY T. | Overall Experience |
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Customer did not leave a comment.

RINO J L.
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All was great. I got everything i expected.

ROBERT JAMES S.
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Customer did not leave a comment.

CRYSTAL MICHELLE M.
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The moving company that was associated with U-Haul were great to move but cut the time I had paid for short, they have not returned my calls since putting in a complaint

CAMERON S.
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The staff was awesome!

Rhys B.
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Customer did not leave a comment.

MRIGANK JUGALKIS R.
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The only thing missing is customer service....have lot of room to improve

DAVID WENDALL C.
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It was perfect and friendly no issues

David G.
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Thoroughly pleasant experience and would happily use again or recommend. Good job.

Danielle T.
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Very kind and helpful. Helped me navigate returning the vehicle with the website not working properly.

Robert T.
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Customer did not leave a comment.

HARRY CHIEDU M.
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Staff was a little irritated when we asked him to clarify a statement. He actually raised his voice. I understand people have different things going on in their lives but it would be nice to answer customers nicely.

NICHOLAS ARTHUR P.
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Customer did not leave a comment.

PETER JOHN G.
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20 foot cargo truck leaked during rain and some boxes got wet, hence items inside became wet, uncertain of damage. Change oil light on all the time.

DYLON M.
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Just be better. Very disappointed.

MICHEL L.
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Spécial thank you to Adam who met me at my vehicle at the return station. He made the drop off very easy. He was very polite and super helpful. Please give Adam a special thank you.

MONIQUE MARIE B.
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Customer did not leave a comment.

Farzin F.
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Customer did not leave a comment.

JAMIE ROBERT DOU G.
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Horrible charge you for one thing when you return it try to charge you for something different

Darren Lee P I.
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I was asked three times if I wanted safe move, I said no three times, I look at my invoice and I've been charged for safe move, by the time I noticed it was to late, When I returned the truck I was told to go inside and complete check out, I waited 15 minutes before a member of staff came in to see me, nobody around... I'm utterly disappointed, a stressful day was made even more stressful, we had our time put back an hour as well, even though they called to see if that was okay, I had no choice but to say yes, we had to move our fathers belongings before a certain time, as he had passed away... Awful just awful... will not recommend....

Angus M.
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Let the customer know before hand about how they have to verify themselves when checking in

Bruce A K.
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I pre-register for your service online uploaded all of the documents and I selected a location based on vehicle availability. The day prior to me picking up the vehicle I was switched to a different location who called me and told me they didn't have a vehicle available for my time at that location which makes no sense. They finally figured out that they were going to have the vehicle at the new location and they change the time on me arbitrarily. Then after I filled in all of the documentation online to make life easier, I arrived at the location and when I try to login it told me I was at the wrong location yet I was sitting outside the door nothing worked which is totally ridiculous if you're going to use an automated system

Michael C.
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I had asked when ordering for a 1-7/8 trailer ball. Staff at site were not aware; but, did accommodate my request on site. All good.

DHARANI K.
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Customer did not leave a comment.

Janine B. | Overall Experience |
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This Uhaul always goes above s beyond.

JAMES FRANCIS M.
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Customer did not leave a comment.

KARLSUDERMAN W.
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Customer did not leave a comment.

ERIC T.
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Customer did not leave a comment.

Gary H.
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Customer did not leave a comment.

Peter B.
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Customer did not leave a comment.

MOHAMMED OMRAN A.
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I wanted to get a detailed receipt but I didn't.

Gregory D.
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Customer did not leave a comment.

SUZANNERITALEVER P.
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Customer did not leave a comment.

Leslie L.
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Customer did not leave a comment.

Peter H.
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It would be helpful to have inside dimensions of trailers to help facilitate selection .

KENNETH P B.
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keep up the good ork

HARVEY ISACIO D.
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Customer did not leave a comment.

David H.
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Better trained staff. I booked online, truck was not ready when I got there. When it finally was "ready" it was jammed between two other trucks so I could move it. Then a staff member moved a truck so I could move mine, and the battery was dead and it wouldn't start. So they offered me a new truck and a new text message for inspection, I waited 16 mins and the text never came. I go back in and she said "sorry just take phones we can't text you"; I never would have known of I didn't go back in. Truck was fine. Experience was terrible.

NILO C M.
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Customer did not leave a comment.

IAN JOSEPH P.
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I signed up on the web site and used my login to reserve the trailer. Tried to used to prepickup forms to make it easier and system would.not let me complete forms. Drivers license expiry date did not allow.me to input any date after 2020. So still had to go in to fill out paperwork.

John R K.
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The equipment was not appropriate.. and so unusable. The 6x12 with ramp trailer is not Usable for transporting 6x12 objects because the ramp is too narrow. The auto carrier is too big. The 6x12 no ramp is not available because you have too few in stock.... very disappointing

HASSAN J H.
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Mr. Adam was very helpful and very professional. Honestly the location and service and Mr. Adam just perfect.

tracy m. | Overall Experience |
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My couch got ruined by something leaking from the roof of your building. I'm pretty sure it has something to do with the renovations that are being done to the building. I was told someone would be contacting me about getting it cleaned. After no call back I've tried contacting you several times. After being on hold for awhile my calls get transferred to a call center in the U.S. somewhere, where nobody can do anything but send you a message on my behalf. I'm still awaiting a reply of some sort. Nobody has gotten back to me and it has now been 3 weeks. I was assured that someone would take care of it. Turns out that was a lie. I would never use your storage facility again. You advertise clean, dry units. The black stains all over my now ruined couch say otherwise. I have pictures I can send if you'd like to see.

Suncoast Homes I. | Overall Experience |
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Expensive for a tiny unlit space.

DOUGLAS J G.
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Special recognition to Shelley who came to the rescue when I foolishly locked the keys inside the van and to her supervisor who facilitated this at her request. Saved our move day. I have dropped off equipment here previously and have always found the staff very good. Best regards Doug & Gwen.

Stephen Paul M.
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Customer did not leave a comment.

Ricky M. | First Impressions |
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I have to call put that Jennifer Cashin is super awesome to work with. Great example of "client first attitude and helping business prosper". I walked in with a question and a problem in hand and Jennifer provided me a solution which worked great in my situation and I am very thankful to her. Thank you Jennifer. Regards, Ricky

Pierre L V.
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Customer did not leave a comment.

Patricia H.
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Loved the ease of the online check in / check out!

ALAN J S.
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Customer did not leave a comment.

JAMES GORDON H.
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Great experience and the service was outstanding. Jim

Alan S. | Overall Experience |
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The only real issue I had with the facility were the limited hours of access. I realize it's a relatively new facility and perhaps a proper security system isn't yet in place, but large signs are posted on the premises advertising 24/7 access and I was very disappointed to discover that in fact the access hours for storage units were identical to the office hours, far too limited for my needs. I hope that issue is rectified soon, because there are other facilities nearby that have no restrictions on hours of access, and, for me at least, that's a strong argument for going with them.

Tom G. | First Impressions |
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Customer did not leave a comment.

Barry S. | Overall Experience |
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Customer did not leave a comment.

Daniel L. | Overall Experience |
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You should have a storage for kayaks.It has become very popular,and in a city setting storage is a problem.

jessica s. | First Impressions |
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Jennifer at the Bears Lake location was more than accommodating and very helpful. Her level of customer service is what led us to cancel our storage unit at Metro self storage and move over to U-Haul.

RICHARD JOSEPH F. | First Impressions |
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Customer did not leave a comment.

ANDREW R. | First Impressions |
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All good

Barry V. | First Impressions |
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All were helpful.A shortage of lockers was a pain.Also the numbering of the lockers is very puzzling.

ALVIN S. | Overall Experience |
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Customer did not leave a comment.

Dorothey l. | First Impressions |
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Jen, the manager is fantastic, as were your other staff I dealt with, although their hands are tied because they can’t say anything when people get upset about you ripping them off. They have to bear the brunt of it in silence. You put them in a very awkward position because of your greed. You have fantastic customer service, you just cheat on measurements. If you want good ratings, change the cheating The shame of it is you put them in an embarrassing position. Change your paperwork to reflect the ACTUAL USABLE FEET. 9x9 My feelings are you cheat people about the measurements - I supposedly have and pay for a 10x10 space, when in actual fact that is NOT ACCURATE. My actual USABLE space is 9x 9ish. You cannot store anything in the ripple of the corrugated metal, nor can you store anything from where the slide door comes down to the middle edge of the step. I was told the measurement is from the inside ripple to the outside of the step. Try being honest and charge people for ACTUAL STORAGE SPACE!!! If asked, I would definitely tell people how you cheat people. I moved over from Metro self storage, based on Jen’s help and great customer service - she sold me. I actually measured and they cheat people as well??? What the h*ll is with you people. Just change your signage to reflect the TRUTH instead of ripping people off.

Kimberly M. | First Impressions |
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Customer did not leave a comment.

DIANE L. | First Impressions |
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Friendly and attentive staff who offered some good suggestions to help make our move easier.

Katie R. | Overall Experience |
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Customer did not leave a comment.

ALVIN S. | First Impressions |
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We just stored our items yesterday so hopefully the rest of my experience is also as good. Thanks

tracy m. | First Impressions |
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Customer did not leave a comment.

Terry S. | Overall Experience |
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Customer did not leave a comment.

Nancy H. | First Impressions |
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I recently left an abusive relationship and the staff were very accommodating. Glad there was a truck short notice when I needed it. Jen is a very friendly and accommodating manager. I highly recommend this location. Thank you to all the staff that has helped me during the last week. Very much appreciated. Love the fact that first month storage is free...moving is expensive so this truly helps.

JESSICA S. | Overall Experience |
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I am awaiting 2 refunds for two months

MARK GERALD M. | Overall Experience |
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All goog

elie m. | Overall Experience |
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Facilities well maintained staff helpful and accommodating !

DEBRA R. | Overall Experience |
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Customer did not leave a comment.

Jean G. | First Impressions |
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it was my first time there and I would go there again in a heart beat. Would also refer my friends

Daniel L. | First Impressions |
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Customer did not leave a comment.

Darlene S. | Overall Experience |
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Customer did not leave a comment.

Office T. | Overall Experience |
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Customer did not leave a comment.

Laura T. | Overall Experience |
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Due to the pandemic I am unable to say if the store itself was nice. The staff on the phone were good.

Barnaby S. | First Impressions |
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Customer did not leave a comment.

keith h. | First Impressions |
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Customer did not leave a comment.

Ajit J. | Overall Experience |
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Customer did not leave a comment.

IAN C. | First Impressions |
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Jennifer was fantastic to deal with ... prompt courteous and very accommodating. Our move will be carried out in multiple stages and we look forward to a continuing customer relationship with her!

Lucio Gabrielo D. | Overall Experience |
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Customer did not leave a comment.

No reviews have been submitted for this location.

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