Customer Reviews for U-Haul Moving & Storage of Halifax

Rating:

5.0

Great experience

Rating:

4.0

Technician was very helpful answering my questions.

Rating:

5.0

Great staff and equipment. Was some issue with mileage allowance but was remedied upon return by understanding staff. Would return in future.

Rating:

5.0

I received great customer service when I needed to extend my return time Very helpful and courteous staff Thanks!

Rating:

3.0

It is not clear when booking through the UHaul website that the equipment you book is not guaranteed and that all equipment is on a first come first serve basis. It is very frustrating arriving to pick up a moving vehicle and equipment to find out that the equipment you've booked is not available.

Rating:

1.0

Trailer was dirty, rusty and had a taillight

Rating:

5.0

Professional friendly service by people who want to help you.

Rating:

5.0

Quick easy and affordable!! I'll definitely be using uHaul again!!

Rating:

5.0

At this specific location in Halifax, my “in person” face to face experience was excellent and everything went smoothly. The staff was super friendly and helpful, thank you and please keep it up with the great customer service.

Rating:

3.0

Four days after completing a cargo van rental of $39.02, final invoice, there was a charge to my Visa of $126.76. No documentation detailing the charge and I want my Visa credited. Called the local site and put on lengthy hold, so I hung up and will use this to get action from them. My money, I want it refunded.

Rating:

3.0

Online quote shows rate 0.89 $/km. actually they showed on mobile 1.41$/km for same size rental truck. I am still waiting for my bill as it was told on mobile that I will get on my email. I booked furniture trolley as well on line with the truck, but there was no furniture trolley at the location. I am at age of 70+ . I had to drag heavy items with great difficulty due to non availability of trolley. Otherwise general service was good. Truck was ready and equipment was clean.

Rating:

5.0

Great!

Rating:

5.0

Fantastic Service & Staff

Rating:

5.0

Van was clean and like new. Mobile pickup and drop-off was painless. Thanks!

Rating:

5.0

Vehicle was clean and worked great. Very easy transaction and very fast.

Rating:

4.0

My original booking was moved to another location and it was inconvenient.

Rating:

5.0

From giving it one star in the beginning to five stars today tells the turnaround in that particular branch was quite impactful.

Rating:

5.0

Friendly staff, and the installer made the process easier and faster than I'd expected.

Rating:

5.0

Great customer service and good equipment to use! Keep up the good work everyone!

Rating:

2.0

Hi, my experience was very mixed, good and bad. I initially contacted UHaul to get a trailer hitch installed, back in August. The parts were ordered and I was told to wait for contact from them to book the install appointment. A couple of days later I got an email with a date for the install. When I took my car to the facility there was no key drop box indicated for this purpose, only for returns. So I had to hide my key in the car and contact the service people later in the morning. It turned out that the parts were not there and that it was an automated email and I should have ignored (how was I to know that?). After a confusing phone call, and being told by a guy who claimed to be the only installer at the place, that I would receive a call from him for install date, I waited. So, I took my car back home later that day and waited for a phone call. I got a call on Saturday Sept 2nd telling me that the parts were in and the rep put me in the system. I didn't hear anything for more than a week so I called again and there was no appointment booked but there was a cancellation and I got in the next day. and it is done. When speaking with the staff on the day of the install, it turns out that Natalie is the only installer and they have no idea who I was talking to the day the guys told me he was the installer! All very confusing and I almost cancelled and went with another company. thanks for the opportunity to comment. Bruce

Rating:

5.0

The facility and available tools (carts) supported my needs. If I was to make a constructive feedback comment I would say that service line ups are always longer than they seem to need to be, whether buying a box or renting a unit.

Rating:

4.0

Have tap on your debit/credit machine

Rating:

5.0

Logan was totally amazing this morning . Great customer service and very Friendly.

Rating:

3.0

Gas was between 1/4 and empty, not 1/4 as indicated. Van was parked very close to others, backing up was unnecessarily difficult even though the lot has plenty of room. Bedford location was way more professional as I have rented from them before.

Rating:

3.0

Would recommend but maybe at a different location. The place didn’t seem managed very well and most of the employees did not seem very competent in their roles. There were a couple who were great though and the units were very clean. More flat beds would be great too.

Rating:

2.0

Please provide accurate, consistent and correct information so that your customers will know what to expect when renting as I was given incorrect information by several Uhaul employees on multiple occasions. Since we must obey Uhaul rules, we at least need to know what those rules are. Other than that, service from Uhaul is usually really good!

Rating:

4.0

Reduce waiting time on phone calls

Rating:

5.0

This is an excellent and well-managed storage facility and the manager Jen Cashin is EXCEPTIONAL. She is friendly and works extremely hard. She has been in there, at the front desk area, serving clients, and supporting staff every time we have visited the location over the past few months (at all hours, and every day of the week). She also treats clients and staff as people. She is warm and friendly, genuine. She actively problem-solved various challenges we faced with uHaul booking online, and made our complex and really stressful and difficult move possible. She deserves recognition for her talent and her hard work and amazing attitude. Thank you Jen! You - and under your leadership your staff - turned challenging uHaul experiences into positives. We are so impressed and grateful. We have recommended this location specifically to several friends and family already.

Rating:

4.0

More courtesy flat carts would be helpful especially with the amount of folks using the facility

Rating:

5.0

Make sure the truck is clean and don't smell like an ashtray

Rating:

2.0

Trailer was completely covered in mud and very dirty; inside and out ; had to pressure wash it myself before being able to load anything in it. When pointed to the agent; he blamed it on the previous renter . These should be rented cleaned at the very least !

Rating:

5.0

Your payment system is pretty slow. And there is often a line up. It may be a good idea to have a line for buying packing/moving supplies and another line for rentals.

Rating:

3.0

Booked outdoor unit and when arrived on the day, it was not available. I had to take the indoor facility. On asking why they allowed to book the outdoor facility, staff became rude and said we can only provide indoor facilities. No apologies or explanation it piece fully.

Rating:

5.0

Van passenger side mirror broken, The U-haul gauge to show best gas mileage was broken.

Rating:

2.0

The vehicle we wanted was not available even having reserved months in advance. We had to wait for an available vehicle, had to wait in line a second time when the vehicle was ready.

Rating:

5.0

Just keep up the GREAT job thanks to the best stuff I came across in a very very long time

Rating:

4.0

The staff was amazing ! Made the experience so great

Rating:

1.0

Make sure that u have better customer service and ur worker should always check the vehicle with you before handing you the keys. I was told how much fuel was in the truck without the worker actually looking to see and when I realized he was wrong it was too late but when I brought the truck back and made sure it was more than what I left with the person checking in the truck told me I had to pay more money because the fuel was less then what I left with. I explained to him but he did not care and disrespected me and told me I had to pay the fuel charge. He then stated I should have taking a picture or something but I was stress for time and never thought about this being a problem. Overall I feel that the worker should always do a walk around first with the renter and they did not qith me.

Rating:

1.0

It is the worst service ever

Rating:

5.0

Movers were great!! Would definitely use again!

Rating:

3.0

Lots of staff, only one servicing the lineup

Rating:

5.0

Having more than one person in the morning to manage the rentals.

Rating:

3.0

Please check your engine of truck it's jumping

Rating:

1.0

They did not properly reserve my truck, ended up having to call U-Haul support (30 minutes after pickup time) for them to tell me I could maybe have a pickup truck instead of the van I reserved. Took my 3 trip move to a 7 trip move. Horrible

Rating:

4.0

Only issue is that I still haven’t received a receipt for payment for the first month.

Rating:

4.0

Unfortunately the truck I received definitely needs some mechanical work done, the shocks hit way harder than they should, I understand it's a truck, however I have driven many trucks and this one needs maintenance.

Rating:

5.0

My only disappointment was that the originating location indicated that I would get a gas refund if the amount left in the truck was above what I left with. I filled the tank with over $200.00 of gas but only used 65% of gas and left the truck with just under a 1/2 tank expecting to get a refund of some sort. I was extremely disturbed when I was told no refund would be issued. You should ensure that all you staff are saying, to the customer, all the correct information. Gas is expensive and I am hoping something can be done.

Rating:

4.0

Hire more counter personnel. Install obvious signage stating that if you have completed the rental online you do not have to stand in line to get the keys.

Rating:

5.0

Had a great experience! Keep it up.

Rating:

1.0

Weather stripping was tore up. Did not get the date that I booked. Took 45 plus minutes to drop off. 45 plus minutes to pick up. And my trunk locking mechanism now shows that the tailgate is open when it is not.

Rating:

5.0

Staff were all very helpful and kind. Definitely would recommend to anyone needing to move or store anything

Rating:

3.0

Wait tone was ridiculous

Rating:

4.0

My original booking location, that I had made almost a month prior, was switched without any notice to myself. I found out when I went to pick-up my uhaul using and had to spend 45 minutes on the phone with 3 different people before it was clear that my pick-up location had changed. This resulted in my trip mileage tripling from what it should of been, as well as driving across the city during rush-hour traffic which wasn't going to happen originally. Communication needs to be improved with your booking service across the board. No issues with the location I was redirected to.

Rating:

5.0

All good

Rating:

2.0

Couldn't find keys to vehicle, offered a larger vehicle as an upgrade but then someone returned the size I ordered - process took longer than it should have

Rating:

3.0

Once again, the self check out ap was slow and troublesome. I waited over 10 minutes once I submitted all the information until I was approved, even though I am a frequent customer. Waiting in line might have been quicker and less frustrating. The truck only had about an 1/8th of a tank of fuel when I picked it up. That pretty much demands that the first thing I do is put more gas in it. I was under the impression they didn't dispatch them with less than a 1/4 tank. Self check in when I returned it at 3am was painless,and I had the final invoice later that morning.

Rating:

3.0

When I tried to rent a covered trailer there was none available on the online booking app. Told I had to rent a truck and couldn't do a one way and drop it somewhere else. What should have cost $125 cost me almost $375 JUST WRONG When I pulled in the lot there was 6 covered trailers, feel like I was scammed. Scott

Rating:

2.0

The trucks air ventilation system did not work. We rented the truck on a rain/high humid day and with no air blowing on the windshield it was constantly fogged. The passenger had to constantly wipe so I could see. Very unsafe. The truck was returned with the same amount of fuel in it as I departed with, but was still charged $34 for fuel. When I left the fuel gauge was on the "F" for full, but not on the line of the gauge indicating a full tank of gas. Not pleased at all with this service/rental experience.

Rating:

3.0

Keys to my original truck were missing, that's no problem. The problem was the lack of staff working as there was a line in store and only 1 or 2 working the desk. They were very friendly and I know it's not their fault!

Rating:

5.0

When returned there were no additional costs or hidden fees.

Rating:

5.0

U-Haul the best truck haul rental.storage room the best.no other match

Rating:

5.0

Everything was friendly and fast. Great job 👍

Rating:

5.0

Seem to have technical problems, but otherwise great staff, and service provided.

Rating:

5.0

Nothing. Your staff are very friendly and professional,

Rating:

5.0

Overall a pleasant experience. I only wish that you have for us older generation , modify the hour of 5pm to maybe 630pm ( customer representative actually on site) . The 5 pm is stressful to meet when driving through traffic to meet a deadline. Other than that, staff were great and my experience was very satisfactory. I would recommend this service to other people .

Rating:

5.0

My only concerns are; the customer before me was unable to rent equipment, and when leaving she was walking closer to me. I leaned away without backing up, and she still intentionally bumped into me, it was severely frustrating. Nothing on Uhauls part, it was this individuals fault. Then the one other thing, was the employee outside took a bit longer to get to me as he was speaking to other customers first. (he may have been new)

Rating:

4.0

Later closing times throughout the week

Rating:

4.0

It will be easier to ask for your reservation number to get your booking.

Rating:

5.0

Very quick and efficient great staff

Rating:

4.0

Called and waited on hold for an hour to extend rental. Truck dirty inside and out

Rating:

3.0

The truck I had reserved was not available (in for repair, shop closed on weekend), so a larger truck was substituted. Between the difference in KMs and Miles, I think I wound up paying more in mileage charges for the replacement truck than I would have otherwise. The CDW was also dropped on the replacement. I tried to reinstate it, but saw the charge on my contract twice (2x$16). Then the app crashed (as it often does), and it never was applied. Luckily I didn't need it.

Rating:

3.0

Two broken trucks before we got one that wasn't broken and a screw up on the billing at the end. Did get the billing sorted out and am happy with my service on that but the vehicle is themselves need to be better looked after.

Rating:

5.0

Good

Rating:

4.0

Need more training for some employees but most employees were very good

Rating:

4.0

Not always the best trained staff but most of the time very good

Rating:

5.0

Great clean storage facility. Would be more than recommend to a friend.

Rating:

5.0

Great people to deal with..

Rating:

1.0

I showed up to move into (and I paid for) and 8 by 8 storage unit. When I arrived, the locker front desk staff gave me was clearly 5 by 8. I’m 5’6”, and clearly longer than the front dimension of the unit we were given. We brought enough furniture to fit into an 8 by 8 unit which screwed us over when we were given (and charged for) a 5 by 8.

Rating:

4.0

Very well kept facilities, might be a bit short staffed. Had to wait every time we went in to buy supplies for ten to fifteen minutes to pay for boxes and other moving accessories. All said still very pleasant people and nice facility 👍

Rating:

5.0

Your store manager at this location - Jen Cashin - is a huge asset. She is wonderful to deal with and does a great job.

Rating:

5.0

Awesome space. Would use again 100%

Rating:

5.0

After spending about 2 hrs back and forth on the phone with access storage (only because they were closer to sons apartment which flooded) I get to the facility to find they decided to close early. I came home got online and rented a unit with you in about 10 minutes and went directly to your facility and dropped stuff off no issues just the way it should be. Thank you

Rating:

5.0

My reservation was not available but my attendant fixed me up.

Rating:

5.0

Always a great experience.

Rating:

5.0

Great place

Rating:

5.0

It was all of the above and more. Thank you I have continually referred your location to family and aquantances

Rating:

2.0

When doing business in Canada you should use metric I do not know the American temperature or miles(truck rental)

Rating:

5.0

Excellent customer service at Chain Lake Drive Location.

Rating:

5.0

Your staff are very busy and do a great job. Please support them,

Rating:

1.0

They never let me know there was an access code or card. Everytime i went there the alarm would sound. I was laod off and was 2 months behind. I was told my stuff was going to auction. I made my payment and went to check on my locker and my lock was cut off. They gave me a new pne, with no apology. And that lock didnt work. . Had to be cut off. Went to move my stuff and couldn't fi ish bc of the card they gave sid not work. Left with stuff outside. Finally moved my stuff next day and was forced to leave my belonging outside bc of alarm.

Rating:

3.0

Facility was clean. Access hours are horrible. It’s closed at 7pm which is ridiculous. I was not happy when signing out to find out that I had to pay for the entire month. I thought I would get a portion of the months rent back moving out early.

Rating:

5.0

Jen and her team were excellent to deal with!

Rating:

5.0

Was a great move in experience. Moved close to closing time. Didn't realize til office was closed we needed a larger storage unit. But our fault not yours. Will upgrade next month

Rating:

5.0

Jen was awesome to deal with , she made it a pleasant experience.

Rating:

5.0

Staff were always friendly and helpful. Felt very secure in storing our processions with u-haul

Rating:

5.0

Thank You All Fine Folks Excellent Service & Trucks & Storage Units Awesome Staff :)

Rating:

5.0

The staff is very Friendly with a smile greeting well I’m very happy

Rating:

5.0

Excellent storage facility! Well done. Thank you!

Rating:

5.0

Great service and staff is amazingly helpful and friendly. Location is perfect and clean.

Rating:

4.0

Long wait on holds when calling, 15 to 20 minutes

Rating:

1.0

Not able to get in building

Rating:

5.0

Very quick and easy, certain items supplied made moving into the facility very easy!!!

Rating:

5.0

The staff are super friendly and helpful! The extra large elevator makes it easy to move items to and from the locker. The facility is very clean. Excellent storage experience!

Rating:

5.0

My things were safe and secure and dry. I had no problems 😊

Rating:

4.0

better communication with customers about things like access hours, the fact that a 26-footer can't fit in the loading bay.

Rating:

2.0

We have had no compensation for the leak and damage of our belongings, which happened over a month ago...even after I put in a claim and spoke to a claim agent, and then to the claim adjuster on the phone. No follow up! Poor service on that note; which is a rather important note. When something goes wrong, that's the time to truly show up for your customers. Someone needs to resolve this issue ASAP. We have about $4000 in damages.

Rating:

1.0

I booked online for a 10x10x10. I arrived at the facility and rented a truck the same day. I went and got items to be stored and brought them on site. Opening up the locker, I questioned if it was the right locker due to the small size. I went to the office and asked to make sure it was the right locker due to the size. The only comment was the system says it is a 10x10x10, so I can’t help you. I asked the person at the desk to come and look, she said no. I asked her to talk to a manager and she asked Jen and she said no and wouldn’t look at it either. I measured it with a tape measure and it is a maximum 9’4”x 9’6”x 7’’9”. This is false advertising and I wasn’t going to get what I was paying for. I had a friend come with a trailer and we moved the items to Metro Self Storage, where the people were nice and friendly.

Rating:

1.0

Kept being charged for unit no longer using. Mafe multiple attempts to cancel but was told unable to cancel.

Rating:

1.0

I reserved a 10x10x10 and received a much small room. It was a 9x9x8. When I asked about it the front desk person was snarky and when she went to Jen about it she was not better. Did you know that it is illegal in Nova Scotia to advertise something by weight or size and it be inaccurate? I will be making a report to the provincial government.

Rating:

5.0

Nice people

Rating:

5.0

Everything great. Thx to Jenn and crew at Uhaul Bayer's Lake, Halifax. Cheers, John and Kim Calder

Rating:

5.0

Very grateful for passed experience. Patient and helpful.

Rating:

5.0

They've always worked to get me the equipment I need even if they have to send me to another location. Storage facility is clean with convenient drive in bays. I've really enjoyed working with them with 2 rental units and a history of 10 trailer rentals.

Rating:

5.0

Excellent Company. Excellent experience & customer service.