Jen was a tremendous resource to us during a very stressful time in our move. We truly appreciate everything that she and the U Haul team did for us. Very responsive and attentive to their customers Cheers John

Staff was ways extremely helpful.

Good experience, very helpful

All of my items had water damage after storing them for only a month, even my clothes smelled musty and damp and needed to be washed

Staff were very helpful! This site is currently under construction and the only access was via a garage door with a broken vehicle sensor. All pedestrian access is boarded over with plywood. Besides being a concern in an emergency or during a power outage, it was inconvenient to have to go into the office and request it be opened every visit.

When booking the unit the staff were super friendly and helpful. I had never dealt with storage before so I was apprehensive at first but Jen made my experience absolutely everything I could ever ask for. The facility has an easy private indoor drop off. Units were easy to find and everything was nice and clean.

Great service

When someone calls for information they should be given all information including you need to have a particular lock and your first month free is if you rent a unit for moving with them there was some information that was not mentioned when I called for information you day did honour part but I did have to buy a particular lock that they sell

This Uhaul always goes above s beyond.

My couch got ruined by something leaking from the roof of your building. I'm pretty sure it has something to do with the renovations that are being done to the building. I was told someone would be contacting me about getting it cleaned. After no call back I've tried contacting you several times. After being on hold for awhile my calls get transferred to a call center in the U.S. somewhere, where nobody can do anything but send you a message on my behalf. I'm still awaiting a reply of some sort. Nobody has gotten back to me and it has now been 3 weeks. I was assured that someone would take care of it. Turns out that was a lie. I would never use your storage facility again. You advertise clean, dry units. The black stains all over my now ruined couch say otherwise. I have pictures I can send if you'd like to see.

Expensive for a tiny unlit space.

I have to call put that Jennifer Cashin is super awesome to work with. Great example of "client first attitude and helping business prosper". I walked in with a question and a problem in hand and Jennifer provided me a solution which worked great in my situation and I am very thankful to her. Thank you Jennifer. Regards, Ricky

The only real issue I had with the facility were the limited hours of access. I realize it's a relatively new facility and perhaps a proper security system isn't yet in place, but large signs are posted on the premises advertising 24/7 access and I was very disappointed to discover that in fact the access hours for storage units were identical to the office hours, far too limited for my needs. I hope that issue is rectified soon, because there are other facilities nearby that have no restrictions on hours of access, and, for me at least, that's a strong argument for going with them.

You should have a storage for kayaks.It has become very popular,and in a city setting storage is a problem.

Jennifer at the Bears Lake location was more than accommodating and very helpful. Her level of customer service is what led us to cancel our storage unit at Metro self storage and move over to U-Haul.

All good