Customer Reviews for U-Haul Moving & Storage of Halifax

2,725 reviews

350 Horseshoe Lake Dr   Halifax, NS B3S0B4

(902) 417-0102

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(902) 417-0102

350 Horseshoe Lake Dr
Halifax, NS B3S0B4

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I love the staff they are always friendly and can always have a laugh! The building is very clean like they take pride in there work!

Jenn G.  |  First Impressions 
Rating:
3.0

More thorough service would be helpful. We ordered a hitch for a cargo trailer (through the call centre) and I asked multiple times whether I needed anything else (I needed wiring, but this was not apparent when I booked). We purchased the ball and pin separately, but no one looked at the size of the hitch (or asked)...it was the wrong size. It seemed like lots of little things added up to many visits and wasted time.

Nakita E. 
Rating:
5.0

Customer did not leave a comment.

YOGESHNARENDRAKU P. 
Rating:
5.0

While I had an excellent experience with the folks @ this location it was a bit out of the way for someone without a vehicle to get to. Thankfully Halifax transit got us there. A small satelite location downtown run by these folks would be amazing - the Sobey's location folks were NOT friendly!

Nicole L. 
Rating:
5.0

Customer did not leave a comment.

jacek I. 
Rating:
3.0

contacting U-haul locations is difficult, and calls get directed to a call center. I had booked an appliance dolly which was critical to my move, and it was not available when I picked up the truck. I asked if they could confirm availability of an appliance dolly at another location, but even this U-haul location could not directly phone another location, as they too got directed to the call center, so I had to drive 25 minutes to determine availability. I was lucky, and they had 5, but I could not return the dolly to the other location with my truck, I had to make two trips to return all the equiment. This was time consuming and expensive for me. It was also frustrating that a second dolly i did not need was locked into my truck, and was in the way for securing my load. I could not remove the dolly without incurring an additional $7 per day charge. This was very disappointing.

James b N. 
Rating:
1.0

No good serives

Gebrihwet M. 
Rating:
4.0

The location was clean, well organized, and had clear directions for parking/returning. Only downfall was the long line inside; although they explained they are currently short staffed.

Jennifer J. 
Rating:
1.0

Customer did not leave a comment.

Celeste K. 
Rating:
1.0

First of all to improve your customer service maybe from the two different U-Haul places from Halifax to Dartmouth you don't charge completely different amounts depending on where you're picking it up at I I rented one of your units the exact same size for 3 days from Dartmouth and probably put a boat 80 km on it and I got charged the same amount from the Halifax location for only having it for 2 days and putting 30 km on it so to be charged the exact same amount and have a whole extra day with the product from one company to the next it is absolutely ridiculous and I do not think that that is very good business for you guys to sit there and charge people like that

Crystal H. 
Rating:
3.0

Logan again very helpful and professional.

SheilaMarion M. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
4.0

Customer did not leave a comment.

Diana S. 
Rating:
5.0

Customer did not leave a comment.

Raymond M. 
Rating:
4.0

Aaron was a great help as we're the two ladies behind the counter

CHRISTOPHER C.  |  Overall Experience 
Rating:
4.0

Inside cab of truck was very dirty. Middle seat was covered in dirt, passenger side console had pebbles on it, center console not clean. Empty water bottle behind driver's set. Mileage was not same as listed on check in record.

Daniel M. 
Rating:
5.0

The location was fine. The 24/7 booking app was not. Although I've used it recently (in the past week), the most recent rental required me to provide information that was not relevant or easily available. Expecting a confirmation phone call from a reference at 9am on a Sunday morning is not reasonable. I went into the office and was dealt with personally and efficiently by the staff there.

Geoffrey D. 
Rating:
5.0

Customer did not leave a comment.

Sean O.  |  First Impressions 
Rating:
2.0

Have the vehicle I actually reserved

susan H. 
Rating:
5.0

Checking in at the desk was friendly and fast. Instructions were clear. Though this is my first time, so I drove around the building until I read my instructions again. Excellent customer service.

irene k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

The product is great, the service is great, the staff is very helpful and nice to work with. This made our move a lot easier and I am sure is contributing to fewer divorces. I will recommend it to others and will choose it again when needed. Thank you!

Chris S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey N. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
5.0

Customer did not leave a comment.

Ken T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dominic T. 
Rating:
5.0

Customer did not leave a comment.

Ford B. 
Rating:
5.0

Customer did not leave a comment.

yassin A. 
Rating:
1.0

We were lead to believe if we left our unit early because we no longer needed the storage there would be a refund available for the days paid for and not used. THIS IS NOT THE CASE. We gave the furniture away to a Ukrainian relief and could close out the unit 10 days early. So , ok then - I can deal with that policy - although I think it is unfair BUT what is shameful is the DOUBLE-DIPPING uhaul is able to do buy renting out the same unit I've already paid for!!! Buyer beware I guess I WOULD NOT uhaul storage.

Katherine S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Binu P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

levi O. 
Rating:
2.0

Customer did not leave a comment.

Rolando N. 
Rating:
1.0

Poor customer service, faulty equipment. Will be calling to follow up

Alana Z. 
Rating:
2.0

Customer did not leave a comment.

Jennifer A. 
Rating:
1.0

Was charged extra

Cranston W. 
Rating:
1.0

Worst experience. Understaffed, and it took 45 minutes to pick up, 45 minutes to drop off. Also, the gas wasn't full and I wasn't told to only fill it to where it was when I got it. I filled it up and was told I had to pay for the extra gas. How do you even know how much to fill it?

Brett W. 
Rating:
5.0

Staff were absolutely fabulous, helpful and easy to work with. We would happily rent from this location again and would recommend it to a friend. Our only issue was that the truck had been smoked in recently, and perhaps heavily. We bought a bottle of Febreeze Fabric Spray to kill the smoke smell, and used it on the seats and headliner to try and clear it out. We had the truck for over a week so we needed it to smell ok. We are non-smokers. It was generally ok in the end, but it took a bit of work to get it there.

Glen P. 
Rating:
1.0

From the beginning we thought we had 24 access and were then told not at this location. Afterward, our customer record was deleted but when re adding us they did not set up the payment. As a result our door had a ted lock we had to get removed and it also prevented us from renting truck. On our last day we were told by another staff member we should have been given access code. Positive points were convenient location and cleaning/security staff. They were excellent.

JANET M.  |  Overall Experience 
Rating:
1.0

I chose the mobile check-in option to be able to do it myself to save time. However, when I arrived, the site instead directed my to line up at the counter. The line was backed up and slow, and I missed half of my booked elevator slot time. Your rep told me that the tank was full. The receipt showed a full tank, and the gauge showed full. Your rep's instructions were to fill it up just before returning. Fair enough. However, the tank was not full. I put about 25 litres into the truck after driving only 22 miles. There's no chance that your 15 foot truck burns more than a litre every mile. You ripped me off, and I will be filing a claim. The truck's steering rack was sloppy. You have to properly maintain your vehicles. You're creating a public hazard. Fortunately, when I returned the truck the staff member out front was rude for no good reason, and later as he drove away he honked at me and made rude gestures. A+ for professionalism.

Nick P. 
Rating:
1.0

A small number of staff were great, but most appeared put out by customers. Debit payment system down regularly. The fire panel has been beeping for 4 months. The electrical contractor you hired (Turple electric) was rude to customers and during COVID there was one who wouldn’t wear a mask and harassed me and other customers. Staff didn’t care. Smoking area for staff right beside main doors. While people load and unload, they have to breath in smoke. Also, some staff is always smoking. In 89 of my 100 visits, someone was smoking by the main door. It’s 2022, why is this. Twice during my 15 month storage and the 8 trucks I rented I had issues. Jen Cashin even emailed me to respond to my concerns. Her response and offer fell far short, and she didn’t even follow through. I was dissatisfied. I hated going to Uhaul by the end. It was like a comedy of errors. But it wasn’t funny. It was hassle. There was no need for it. I will never use uhaul again, every, for anything. The price sounds like the best, and you have lots of trucks, and the facility for storage is new and clean. But the experience was painful, and fell far short of my expectations. The person who booked my storage locker in the first place was probably the worst. In a brand new facility, he gave me the locker that is absolutely the furthest from the entrance. I made over 100 trips. Each time as I walked past rows of empty units I wondered why he wanted me to suffer. He was rude, and condescending. I found that to be the rule at uhaul. I can’t tell you if that was just a local store issue or if it’s company wide. Either way, I don’t care. I’m done with it.

Marcus o.  |  Overall Experience 
Rating:
4.0

Staff were not very helpful, I felt that I was on my own.

sheldon g.  |  Overall Experience 
Rating:
5.0

Have your staff more helpful with checking in and checking out, customer is on his own when checking vehicle

Sheldon G. 
Rating:
4.0

Customer did not leave a comment.

Michelle Skye P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MADHAV M. 
Rating:
5.0

Customer did not leave a comment.

Alexa A. 
Rating:
5.0

It was a very positive experience .Thanks !

Trent U. 
Rating:
5.0

Customer did not leave a comment.

Randolph C. 
Rating:
4.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Great facility and great service!

alan r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neil R. 
Rating:
5.0

Customer did not leave a comment.

George R. 
Rating:
5.0

Only problem is when you book the dollies to load and unload they should be made available. The system doesn't line up when you call to book because it said they were available to rent and they said they don't know what's available at their warehouses and that is frustrating when you depend on theose equipment to help your move your things. They need a system when they are available and not available for rent not be surprised when you pick up your truck or trailer.

Tammy M. 
Rating:
5.0

Great service from Jen, Naomi, Ali, Aidan and the whole crew at Bayers Lake, they treat you like family.

Coady M. 
Rating:
4.0

Customer did not leave a comment.

Kenneth B. 
Rating:
3.0

Well, I reserved two dollies with the truck and when I came to pick up the equipment that I reserved, there were no dollies. So, I wasted a lot of time and fuel driving around town looking for dollies which I needed. I was quite upset having to do this on a move day with a limited time. So, instead of renting one from you, I had to buy one somewhere else.

Robert G. 
Rating:
1.0

I think the management needs to train the customer service rep how to treat people. I was wondering how the supervisor was able to hire three staff with no customer service skills. There were three staff at the desk and none of them have basic customer service skill. We waited in the line for more than 20 mins. The staff had very bad attitude and were ignorant and looks like they didn't wantt to work. This is not the first time we had similar experience and i am pretty sure I am not the first one who had similar experience. Zero customer service skill and pathetic service.

Manoj J. 
Rating:
5.0

Customer did not leave a comment.

Wayne H. 
Rating:
4.0

The Uhal is in Halifax in horseshoe need a fourth window

Ayad S. 
Rating:
4.0

It appears their trying to hire more people to speed up the lineups that would solve any issues I saw,unfortunately everyone is facing the same workers shortage

Joseph M. 
Rating:
1.0

There were three people on front counter. I was fourth in line and it was over an hour b4 I had my trailer.

kevin T. 
Rating:
5.0

Customer did not leave a comment.

Mallory W.  |  Overall Experience 
Rating:
1.0

The lady helping inside was awesome. However the wait to get a truck was long and then the gentleman said that he could not help me after waiting an endless time. Then he asked for my booking number and then could help me after all. Vehicle was clean. Ondifection give. On where to park etc on return. Another endless wait while he was training two other staff members. Then he went with the two trainers to check the vehicle out. He was then sidetracked with another customer and I had to wait an eternity for him to get back to me. Overall a lot of time wasted standing around. Not a pleasant experience at all.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

Bill D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian L. 
Rating:
5.0

Answer phones @ local offices instead of taking a call putting on hold and never answering. That all.

Wade M. 
Rating:
5.0

Nothing the staff are wonderful

Colin M. 
Rating:
5.0

Customer did not leave a comment.

Bill D. 
Rating:
5.0

Great experience but could use more reception staff for morning pick ups. Overall, would recommend highly.

Jeff M. 
Rating:
5.0

I have had experience renting many trucks for work in the past. Things have changed in recent years and I was expecting it to be a frustrating experience this time, but was very pleasantly surprised. The front desk staff was pleasant and professional even though there were people waiting and they were training new people at both stations. The trainee I had was composed and friendly, I think taking from the same attitude her trainer had. Both upbeat and efficient. The web experience for reserving and then text for check-in status of vehicle both went smoothly. Returning the truck was again surprisingly pleasant in the top-notch professional and friendly attitudes of the man at the front desk as well as the vehicle check-in person. Well done!

Pamela C. 
Rating:
3.0

The guy was very nice but i rent lots of vehicles and I did not care for the self service approach with the phone technology

Eastern A. 
Rating:
4.0

Tried using after hours mobile to return vehicle, was unable to use it because my location on my phone would.not work.. luckily a person was still there and was able to process the return which was very much appreciated.

Jill M. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

The 350 Horseshoe Lake Dr. location is PERFECT!!! Well equipped, friendly staff, storage on site - all you could ever ask for. Very happy with the service at 350 Horseshoe Lake Dr. 5-Stars ***** HOWEVER, STAY AWAY from the 3545 Robie St. location. We initially booked there because it is in walking distance to our apartment. WOW, my first U-Haul location inside a restaurant!! The waitress did not know much about the U-Haul business and called somebody on a cell phone to ask questions. She then handed me the phone to talk to the "cell phone guy". He was not much of any help either as the "guaranteed 9' Cargo Van" was not available. The guy gave me a local (902)-xxx number to call. The 902 number guy told me to go to the 350 Horseshoe Lake location. I told him we walked to the Robie St. location and cannot get there right now. His answer: Can you take a taxi or an Uber, I will give you a $50 credit on your reservation. We took an Uber to and back from 350 Horseshoe Lake. Hop ei see the reimbursement of cost come through. In short: 350 Horseshoe Lake - any time again. 3545 Robie Street - NEVER AGAIN

ROLF B. 
Rating:
5.0

Nothing , All good.

Wade M. 
Rating:
5.0

The front counter service was slow. Only one person handing customers and line up contained five of us waiting. This was relieved when a second employee came to assist at front desk.

Timothy N. 
Rating:
5.0

The website needs to be fixed, It told me to go to 3 different locations and wouldn't let me set my location to drop it off.

Liam B. 
Rating:
5.0

Jen was 👍 👌 great to work with. She is curtious, fast and efficient. Whilst I have dealt with her numerous times i have also dealt other associates. This location's staff seemly are well placed. YES I would definitely 👍 recommend

Ken T. 
Rating:
5.0

I am very happy with all you have in place. You have Excellent customer service

RICHARD O. 
Rating:
3.0

I had a reservation for a pick-up truck made approximately a month in advance. I selected the expected time of arrival, but arrived over an hour late which dropped the 2 day reservation (the truck was given to someone else who must have just shosn up). The only other option available was a 15' cube van which increased the cost considerably (in rental, in mileage and in gas). Cancelling a two day reservation, made well inadvance, because of an hour delay is a horrible business practice if customer experience is considered. Prioritizing people who are able to plan out in advance is likely a better financial decision in the long run as well over those who knowingly take a chance and show up on the spot looking for a rental. If this practice remains at least make it clearer when selecting a pick up time and / or provide a warning phone call / automated email. Thank you.

Jeremie D. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

I’ve had great experience with uhaul storage over the years thank you

ROBERT LEWIS F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

All was fine

Clement R. 
Rating:
4.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
2.0

My bill was wrong no staff to help

James B. 
Rating:
4.0

Staff were VERY disorganized. I paid for trolleys I didn't get!

Benjamin G. 
Rating:
5.0

Fantastic service 👍

Matthew Barry P. 
Rating:
5.0

Customer did not leave a comment.

Bilal S. 
Rating:
5.0

Customer did not leave a comment.

Lynn L. 
Rating:
2.0

I had ordered blankets to be provided with the trailer but none were - did not discover until I got to the location to pick up the furniture. I checked in prior to arriving and still had as much to do when I got there. Maybe have the trailer pulled out for ready accessibility. it's a little bit of a surprise that you pay on line and then get an additional bill for the taxes. Should have been included on the billing online. Now I need to look to get a credit for the blankets not provided.

Steven K. 
Rating:
5.0

If you do on line self check in there has to be a faster way to get hooked up rather than having to stand in line behind people who haven't done on line check in. Kind of defeats the purpose of on line check in.

Marcus V. 
Rating:
3.0

Customer did not leave a comment.

becky H. 
Rating:
5.0

Logan, & Keegan were both very helpful & professional. And did go the extra mile to ensure to make our moving experience easier. No change is required.

mike C. 
Rating:
5.0

Customer did not leave a comment.

Gage B. 
Rating:
4.0

YOU NEED TO HIRE MORE PEOPLE.

VASILEIOS R. 
Rating:
5.0

People were very friendly and nice The booking process beforehand was a nightmare

Dominique D. 
Rating:
5.0

Customer did not leave a comment.

GORDON G. 
Rating:
3.0

The fat chick with the shaved head has poor customer service skills

jason M. 
Rating:
1.0

Our possessions were moved into our storage unit by the removal company and they gave the keys to the reception to put in their lock box until we were able to get over to Nova Scotia to Ontario. We had provided the removal company with a lock but they were told that we had to buy a UHaul one. We were meant to collect our keys for the storage unit on arrival but the keys had been lost by Uhaul. We then waited 3 hours for the staff to remove the lock for us. On three occasions we had to go and ask if they were coming to assist us and every time it appeared they had forgotten all about us. Both my husband and I had taken a day off work to move out of the unit but unfortunately were unable to clear the unit due to this lengthy wait. We are still waiting for a refund for the lock.

Anna H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gorden M. 
Rating:
5.0

Customer did not leave a comment.

tanya R. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Lewis P. 
Rating:
5.0

It was good, for the truck signed out in 5 min

Thomas P. 
Rating:
4.0

Some of the staff were rude when I booked my storage unit. The last three staff members I dealt with were very pleasant when I rented a moving truck. Friendly customer service is what Nova Scotians like.

Tom J. 
Rating:
2.0

1)Trailer needs a wheel alignment. right side tire was very feathered and the tire was not round/balanced. 2)Tried to reserve a trailer online the webpage is confusing and outdated and I had to call to get the reservation done. 3)The Uhaul app doesn't work correctly for returns. 4)The number of staff needs to be increased at your location normal wait to pick upis 30 - 45 min.

Doug K. 
Rating:
5.0

Customer did not leave a comment.

Tom R. 
Rating:
5.0

Customer did not leave a comment.

Robin L. 
Rating:
5.0

Customer did not leave a comment.

Pat J. 
Rating:
5.0

Customer did not leave a comment.

Janet H. 
Rating:
5.0

I would if my friend wasn't in a hurry. Speed things up! I was the only customer in the pick up location and it still took almost 20 minutes to get waited on and then processed. I tried to check in online but the site wouldn't allow me.

David K. 
Rating:
2.0

Vehicle was old and brakes squeaked. I reserved a dolly but it wasn't available.

Allan M. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
2.0

I was kept on hold on the phone from 9:05 to 11:15. Over two hours to wait to ask a question. The woman on the front desk was very competent once I was there in person. Needs more staff, or at least a call service to use when you are too busy.

HEIDI S. 
Rating:
1.0

Hire more staff so there isn't one person looking after a line of 7 people...terrible service !

Ken H. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Carrie A.  |  First Impressions 
Rating:
1.0

The website said the first month of storage was free and upon move in (which was also a 30+ minute wait) I was told that this is not the case. I was extremely disappointed but at that point had no other choice.

Kris M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Princess P.  |  First Impressions 
Rating:
5.0

Everyone was extremely nice to me. The manager showed me around the building and to my storage unit. The cleaning lady showed me where the bathrooms were and how to open the unit door. Thank you for being so kind to me. L.Rutherford

lesley r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Akash P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill Susan T.  |  Overall Experience 
Rating:
5.0

Jen was very friendly, helpful. Explained everything in detail, a pleasure dealing with her.

Deloris B.  |  First Impressions 
Rating:
5.0

The service was amazing, only thing is that I changed units from the one I reserved online but still got charged for the other unit

Kevin H.  |  Online Move In 
Rating:
5.0

Great service no issues moving in and out

NICK D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA M.  |  First Impressions 
Rating:
3.0

I give ir an average rating because the alarm always goes off eveytime I open it even though I swuped my card. I was told it's is not working right to ignore it but that's not exactly secure.

Andrew D.  |  First Impressions 
Rating:
2.0

When I called to book a truck I was quoted a price for over $300, when I question this they dropped the price to half! In May we rented a 26 ft truck they told us when they got there they only had a 20, I booked 2 storage units only to find out when we got there they only had one on top of not being able to find our reservation. They said it was because I called their Arizona phone number. We had to rent another truck and find another unit at another storage place. When we moved out on June 26 they said again they couldn’t find our reservation again, also we wanted to change our drop off location to Digby 15 minutes from us but they said it would cost $800!! So instead we had to take it further from us. I don’t understand how at every turn there was an issue, it’s like the left hand doesn’t know what the right hand is doing!

Sheryl P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Goran D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GLENN JOSEPH M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin L.  |  First Impressions 
Rating:
4.0

Everything was great except for the confusion as to why I was locked out after payment. Things were cleared up though. Thanks

candice t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeff P.  |  First Impressions 
Rating:
5.0

I am very satisfied with the overall experience.

Angela H.  |  First Impressions 
Rating:
4.0

Why have a reservation process that doesn't reserve ?

Kin Club o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MORGAN ELAINE S.  |  First Impressions 
Rating:
5.0

My truck rental and move in experience were excellent. Staff were friendly and helpful. Also very patient with me for my first time renting a truck. The truck was clean and worked very well. The storage facility is clean and easy to access. Well done everyone!!!

Kathy M.  |  First Impressions 
Rating:
5.0

Always friendly staff, very clean unit and hallways (and even the public washroom!)

tracey r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan C.  |  First Impressions 
Rating:
3.0

The manager who contacted me yesterday was very short and rude on the phone

Stephanie Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie A.  |  First Impressions 
Rating:
5.0

Excellent customer service!

Gary W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine W.  |  First Impressions 
Rating:
5.0

The overall experience was excellent, staff helpful and efficient. The facility was secure and in fantastic condition.

Eric B.  |  Overall Experience 
Rating:
5.0

Everything went well from beginning to end. The staff were very friendly yet professional and even though we checked in just before closing time everyone remained cheerful and helpful. We will definitely make this place our number one choice when it comes to storage matters. Thank you!

Owen m.  |  Overall Experience 
Rating:
5.0

Thank you for letting me use your u-haul track in your stores locker you guys are the best

George F.  |  First Impressions 
Rating:
5.0

Amazing management and staff. 1 Big thank you to Jen who contacted me the next day because I left stuff behind. Offering me bigger unit to ensure I was able to store everything. Thank you so much!!!!! 10+

Matthew P.  |  Online Move In 
Rating:
4.0

A pipe burst in my unit, upon first inspection there was no damage. While moving out I noticed my bed and bed frame were both damaged and now unusable. Other than that the staff were always happy to help me out.

Connor F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK MADDEN M.  |  First Impressions 
Rating:
5.0

Everything was top notch!!!

Mary G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David P.  |  Overall Experience 
Rating:
4.0

U-HAUL: the only VERY important suggestion[s] I would make is: #1 U-HAUL SALES STAFF make sure that they show every NEW CUSTOMER (and existing customers) the DISPLAY / DIMENSION SIZE SAMPLE UNITS in the SALES / STORE DEPT. to insure that CUSTOMERS are choosing the correct DIMENSIONS / SIZE UNIT[S] for their storage needs to avoid having to come back to the sales desk to change UNITS / rental contract details; #2 U-HAUL SALES STAFF make sure CUSTOMERS have / are supplied with U-HAUL LOCKS before move-ins; so CUSTOMERS do NOT have to come back to SALES DESK and wait in line again. #3 U-HAUL ADD ADDITIONAL INDOOR ARROWS/#NUMBER SIGNAGE at ALL LOCATIONS WORLDWIDE on EACH WALL CORNER WITH STORAGE UNIT NUMBERS CLEARLY VISIBLE for locating STORAGE UNITS quicker *FOR EXAMPLE: #1082-#1132 and/or #1000-1100 / #1200-1300 etc like an ENCYCLOPEDIA / NUMERICAL BASED FILING SYSTEM ; because a NEW CUSTOMER can get LOST in the maze / navigation of UNITS in a large INDOOR storage UNIT building just by looking only at the small map / numbers image paper provided by U-HAUL staff. >> this addition / change to the U-HAUL interior planogram / floor / WALL layout A121 / A122 / A123 ...etc small-ish WALL signage system would also benefit NEW EMPLOYEES navigating their way around the workplace while in training. nonetheless or more; I enjoyed the experience so much that I want to get a MOONLIGHTERS WANTED JOB @U-HAUL Bayers Lake HALIFAX location. thank yoU // Albert Broussard

ALBERT B.  |  First Impressions 
Rating:
2.0

We rented the unit for 1 year There were numerous price increases about $150 difference . The after hours was pretty confusing so we had to move to an outside unit to have 247 hr access Our units door wouldn’t stay open we reported it and went to meet with the maintenance person but they didn’t show and apparently a work order wasn’t submitted even thou we complained. upon moving we noticed a huge leak destroying some boxes luckily it was nothing valuable. And caused minimal damage however could have definitely been a major issue. We didn’t have anything that contained food however upon moving we noticed chew boxes, materials, and rodent poop. We understand these things can happen, so we didn’t say much. The manager is pretty friendly but unfortunately I can’t say that for the rest of the staff, every time I had to speak with anyone it seemed to be an inconvenience for them. We had auto renew set up but twice there was a red lock put on our unit for no reason both times the rep saw my account was $0 and explained that sometimes there a delay with auto renew even thou the money has come out our account cause we were using a visa debit. I wish before the locked us out of our unit we paid for they verified first especially sense the reps were aware of the issue. Body language on most employees is very laid back and don’t care attitude,

Kyle L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORENE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kim l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MADELINE EVE S.  |  First Impressions 
Rating:
4.0

The day I checked in the store was extremely busy. Only seemed to be one employee taking care of store and rental sales. And he performed very well. Another employee taking care of the rental equipment help out when he noticed the line up forming. It was great team work.

Sandra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracey T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary G.  |  First Impressions 
Rating:
5.0

It was a stressful time moving but having the uhaul storage unit to utilize for a period of time made everything a little easier and having a friendly and professional staff both through the customer service phone line and in person staff made the experience much more enjoyable. Thank you.

LINDA D.  |  Overall Experience 
Rating:
5.0

It was advertised as 24 hour access and we had planned our move in in the evening. Turns out we had no access after 7pm due to some alarm issue that was not yet fully operational. We managed to readjust the move and all went well.

Claude R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUSS P.  |  First Impressions 
Rating:
4.0

,,,

Stephanie P.  |  Overall Experience 
Rating:
5.0

No complaints. Was well explained.

Mike M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robyn C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COURTNEY B.  |  Overall Experience 
Rating:
1.0

staff were lazy.told me where van was parked but could not tell me which one was mine.it had snowed a couple days before.had have reserved so I expect it to be ready.No,i first had to find it by going from one to another and so on till key went in.then had to spend and hour trying to clear it off.when returning the van the staff member behind the desk was unhelpful and rude.

jeff p.  |  First Impressions 
Rating:
5.0

JOHN DAVID N.  |  Overall Experience 
Rating:
5.0

Jen is very friendly and informative. Uhaul should be lucky to have her.

RENO B.  |  First Impressions 
Rating:
5.0

My only negative comment would be that even though i had spoken with the manager many times and she knew we had a set leave day...which was not til 5th due to taking possession of my new home and we discussed this many times I arrived with truck trailer and moving friends with only a short window of time to move to find a padlock added to my lock to prevent me from accessing my things It felt like I was a delinquent and someone who was not paying their bills so I had to be locked out...it felt awful and it was a delay of going to office and waiting for some person to walk over to my unit It doesnt sound like much but I waa both insulted and annoyed as I was stressed already and asking favours of friends to meet that after uhaul and I knew exactly what the timing was agreed to be...saturday...as it turns out I emptied my unit by Thursday because of bad weather coming and I was told on Monday so long as I was out by Saturday I was fine That did not feel fine

ALISON P E.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Wenxuan Z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DIANNE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vrushank Ronak P.  |  Overall Experience 
Rating:
2.0

People are in the building wit no masks and you have workers with no masks on

Kailinda S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRAIG RYAN T.  |  First Impressions 
Rating:
3.0

I didn't like the fact that when I asked for a uhaul trailer that they told mmei couldn't so a one way trip to new Brunswick.

NEVIN J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRISTAN CHARLES D.  |  First Impressions 
Rating:
5.0

Very clean, secure and well lit. Trolleys to move items to your storage space were readily available and in good repair. I had my space for 2 months longer than expected but the price was reasonable and didn't break the bank. The Bayers Lake outlet in Halifax truly did exceed my expectations. I would not hesitate to use this location again.

WENDY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrew s.  |  First Impressions 
Rating:
5.0

Excellent and easy experience!

Glenn C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Neil S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MartinOlaf M.  |  Overall Experience 
Rating:
5.0

Staff were wonderful! Jen and Adam were so very helpful in our time of need dealing with the fall out from our accident (trailer wheel falling off)

Glenn C.  |  First Impressions 
Rating:
5.0

No issues Great place Great team

Barbara K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andre B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephen S.  |  Overall Experience 
Rating: