Customer Reviews for U-Haul Moving & Storage of Halls

Rating:

3.0

The U-Haul agent who checked me could not figure out how to find the closest drop-off location. I told him I was going to Blowing Rock, NC. He scheduled my drop-off in West Jefferson, NC - a 45 minute drive. There were several locations much closer, including a location in Boone, NC which was only 23 minutes away. I should not have had to figure that out on my own.

Rating:

5.0

Every employee was super friendly very helpful !!!

Rating:

4.0

The keypad system was a little confusing.

Rating:

5.0

I was able to drop off the trailer and empty it out the following morning. Thank you so much

Rating:

5.0

This location was great but was very upset to have to drive 30 miles out of my way round trip to get the car hauler that was supposed to be available 5mins from my home

Rating:

5.0

Nothing comes to mind. Staff has been professional and efficient the two times I’ve visited. Will use again if needed.

Rating:

2.0

Personnel were great. However, your computer system took about 30 minutes to process our contract so we had significant delays. Thanks

Rating:

5.0

U-Haul Pods are the best moving value ever!

Rating:

5.0

We thought everything was great.

Rating:

5.0

I saw nothing that needs to be improved!

Rating:

5.0

Been dealing with halls TN location for years and have always been taken care of renting trucks and storage High-quality staff and the place is always clean and well maintained

Rating:

5.0

Staff was friendly and helpful

Rating:

5.0

Nothing great service employee's very friendly very helpful

Rating:

5.0

Due to an apparent computer error at another storage location, I was referred to this location when the other location didn't have any space available, even though I had reserved a spot. As you can imagine, with a U-Haul moving truck full of items, a truck that needed to be returned in a couple of hours, and nowhere to store anything, I was definitely concerned. However, the other location contacted the location in Halls, and they could not have been nicer and more helpful. Upon my arrival, they put me at ease and confirmed they had a space for me. They carefully explained how entrance into the facility worked and reminded me they were there until 7pm. The drive in loading dock and the free carts made the unloading super easy! I am so grateful this location was recommended to me!

Rating:

5.0

This U-haul facility was the BEST storage place I used in the last 20 years. It was clean and immaculate. Additionally, the people who work there are very friendly, knowledgeable and helpful with all aspects of my moving needs. It was a pleasure to work with them.

Rating:

5.0

Staff was very helpful and friendly! Storage unit and u-haul rental truck was exactly what I needed! And for a great value!

Rating:

5.0

That lady's working were great. Friendly and helpful

Rating:

2.0

Less than 20 miles after leaving the loading location the truck broke down creating a major inconvenience and had to have the truck cross loaded to another truck.

Rating:

4.0

Easy drop off, quick and painless.

Rating:

5.0

Such good customer service. 8am on a Saturday the crew was amazing.

Rating:

5.0

Everything went very well for me with this transaction. Employee Christian was very helpful during my pickup and return. He made the process so very easy! Thanks again, Christian

Rating:

5.0

The young ladies that handled my turn in were extremely professional.

Rating:

5.0

All good!

Rating:

5.0

Friendly staff. Very convenient location.

Rating:

5.0

We rent many times during the year and always get wonderful service. They always have a smile on their faces even at the end of a tough day. This is a huge lot and they need to be provided with a golf card or electric bike to get around in.

Rating:

5.0

Wonderful experience.

Rating:

5.0

Service and selection was great. I would definitely use and recommend this location.

Rating:

5.0

Why am I not receiving a refund for the unused days for the containers. I have already lost $300 for hrs that were not used for movers and now this. I will be using u haul again to move.

Rating:

5.0

Excellent service!!

Rating:

2.0

The employees were professional and nice however, every interaction i had with the store manager was met with animosity, she was ride and unprofessional. I will not recommend this place nor week i lease smother unit from you in the future if the need arises

Rating:

5.0

The young lady that checked me out is a rock star! If I open a business in the area, she will be the first one I approach for a position! You need to have her train other U-Haul personnel.

Rating:

5.0

Down to earth folks. We will go back

Rating:

5.0

Staff was very friendly, informative, and helpful. Thank you

Rating:

5.0

Na

Rating:

3.0

the storage area smelled not so great seems dirty and may have pests and or rodents

Rating:

5.0

When I was checking in, the front desk attendant was super nice and helpful. However, when I called to extend my rental, the man that answered the phone was quite rude and hard to talk to.

Rating:

4.0

Great service from the counter staff!

Rating:

5.0

A very nice experience. Great equipment and knowledgeable personnel. Well Done!

Rating:

5.0

I rented a inside storage bay at the U-Haul center and rented a 10' U-Haul truck to load it with. All went well with lots of help from the staff at the center. Thanks!

Rating:

5.0

The staff were EXCELLENT - ALL OF THEM

Rating:

5.0

Absolutely seamless service. I appreciate the no hassle experience.

Rating:

4.0

We returned the uhaul with a day to spare and also below the miles used. It would have been nice to have some money refunded for the early return.

Rating:

5.0

THIS location was more professionally run than the one on Clinton Highway (though closer to me, I won't be returning to in the future). The only problems I encountered this time were (1) the difficulty in starting the truck (3 times - and I had to call road service before finally starting the vehicle) (2) the intermittent and persistent illumination of the brake light throughout the usage time, and (3) the loose insulation which interfered with use of the accelerator. I pointed all these factors on my return of the equipment.

Rating:

5.0

Other than the location having system problems, everything went well.

Rating:

5.0

Too many furniture pads. Hard to keep track of.

Rating:

5.0

Very clean truck and the staff was very friendly.

Rating:

5.0

Please, be more flexible. We were stuck in a traffic jam on I-40 and were nervous that we couldn't be on time to return the truck.

Rating:

5.0

Excellent extremely recommended

Rating:

1.0

After having to call your fraud department for solve some short of restriction on my account that didn’t even exist I had to pay almost $100 to rent an advertised $19.99 rental pick up truck for two hours. How dare you charge almost a dollar a mileage. I will never use your services ever again. I used your services about seven years ago to move, and it was not nearly as expensive. You have jacked your prices up to an affordable price and I would rather hire a moving company to do the work and pay the same amount.

Rating:

5.0

Very friendly and efficient.

Rating:

5.0

I love using U-Haul. It is so easy, and a lot cheaper than using movers.

Rating:

5.0

The rental representatives were very professional in completing the transaction. They spent the time to insure that I understood the operation of the car transport.

Rating:

5.0

Been using Halls Maynardville uhaul for storage space for 2 plus years..always great and staff is the Best Rent trucks also regularly and everything is done professionally and customer service is top notch

Rating:

5.0

Pave that dang parking lot.

Rating:

5.0

Only problem was the truck was low on oil.

Rating:

5.0

Young lady that worked there with very helpful and knowledgeable with everything.

Rating:

5.0

Great storage facility. I never had an issue accessing my units and the staff was very informative and friendly. They were a great help answering my questions about moving 800 miles; would recommend.

Rating:

1.0

Staff is rude and after rent was paid for my wife's unit 0248 we went a week after that payment and the lock tag was no removed . My wife expressed she was upset cause the items in her unit arw for her business and the staff was rude about it and now has put the lock on it and told her unless she signs the stricter acces agreement she will not be allowed to to have access to her belongings .

Rating:

4.0

Snooty female mgr. I had agreed to haul a utility trailer but the miles were not as agreed. The mgr. was not pleasant nor would I wish to conduct business with here again,

Rating:

5.0

The couple of interactions I had with staff were extremely pleasant. The facilities itself was incredibly clean and well kept. I will definitely recommend this to people I know in that area and if I come back in town and I need a storage facility, I know exactly where I am going to go.

Rating:

5.0

Excellent facility! Brittney was an amazing manager. Very friendly and respectful. Well managed facility

Rating:

5.0

My moving company y handled the move-in and move-out so I did not visit the facility personally, however the entire procedure was smooth and easy (late hours and weekend access). A minor concern from me after the move was handled smoothly and seamlessly. Would definitely recommend using this location!

Rating:

5.0

Great!

Rating:

4.0

Loved this location and staff always kind and do their best. The only thing I wish that could be improved on is the sliding doors. The first door is slow to open, the first and second doors seem narrow. You can’t really have anything hang off the sides of the carts and it fit through comfortably. Plus if you’re struggling with a cart or visuals the narrow doors can slow you down trying to get in and out. This can cause someone to make more trips based on the size of what they are unloading. Or accidentally hit the doors. Just my opinion.

Rating:

5.0

Staff very friendly and offered a storage unit right next to loading area. Made the move from storage box very easy. Thank you!

Rating:

3.0

I would give 4-5 stars but 1 and half months into move in, I get a call from the main office saying “you’re in the wrong storage unit.” They tried to say that I was stealing since the alarm on the unit kept going off when I swiped my card to gain access and open the door via my personal lock. I ensured I could name everything inside of my unit. Overall, the building is safe and secure.

Rating:

1.0

They literally had a flea market in front of my locker. You can make people's lockers inacessible half the time.

Rating:

3.0

The associates need training in basic customer service. This doesn't apply to all of them but I have experiencedack of urgency they would rather laugh and talk amongst themselves.

Rating:

5.0

I really like the drive-in to the building feature when it’s raining or very hot out

Rating:

3.0

Loading zone doors need to be a priority, being non-operational creates a safety hazard when multiple people are loading, off-loading using only sliding doors.

Rating:

5.0

Great storage facility. Convenient, excellent parking, easy access. The staff is friendly and knowledgeable. I recommend to anyone looking for storage space.

Rating:

5.0

I had to cancel my storage unit. But it was easy to do and the Uhaul associates were very helpful.

Rating:

5.0

Single door only during after hours access was a bit of a headache.

Rating:

5.0

Extremely clean, well-stocked with supplies, well-merchandized. Clean hallways in actual indoor storage area. Best I've seen in many states.

Rating:

5.0

None

Rating:

3.0

My items are wet and I was not informed of a flood.

Rating:

5.0

Great group of people working in the Halls location

Rating:

5.0

Nice facility and helpful customer service.

Rating:

5.0

I still have another unit rented and in use. This is my favorite storage facility and the staff are awesome!

Rating:

5.0

I can always trust uhaul with friendly people & very helpful!

Rating:

3.0

Wish the price didn’t keep going up multiple times.

Rating:

3.0

I would have rated you higher but there is an older lady that works at the Uhaul on Maynardville Hwy in Knoxville, that is hateful and rude to all the customers.

Rating:

2.0

I'm being charged for a late fee payment when I tried to close my account properly. I had asked for help moving 2 pieces of furniture out of my unit (head board and foot board) they weren't extremely heavy however my shoulder was in a sling at the time and that all that was left in my unit. At that time of day noone could help bc they were short staffed and extremely busy but I was told they would get it taken care of. Well maybe they forgot bc of being so busy or something but when I tried to finalize and close my account online I was responded with I left items in the unit and they couldnt close it out.. I was told there would be a cleaning fee of 50.00 which sure whatever I tried to remove everything and was told they'd take care of it then receive these calls and emails. And instead of the cleaning fee I additionally received a late fee of the unit and was charged for a full month. That has now went on and on like I didn't try to take care of the problem in the beginning. Ridiculous. No I will not recommend them to anyone for the sheer fact I've been charged and harassed over the phone, emails, text messages when I literally was told by employees they would help take care of 2 not heavy but awkward pieces of furniture being removed and due to whatever reason they forgot or something and this is the end result.

Rating:

5.0

Best place I know for storage that's safe, secure and comfortable climate control. Great experience will return in the future when we have storage needs. Friendly and helpful staff also!

Rating:

5.0

The young lady working the front desk on Dec 1st 2023 around 3pm was absolutely wonderful in all aspects. Knowledgeable, kind, informative helpful; went above and beyond I cant say enough about her to give her justice!. She deserves a bonus or raise. She is the same way everytime I have ever had the pleasure of dealing her. Keep her! She is 100% in all areas! Kristin Clevenger 865 338 6923. In fact I did refer a friend he now has a unit. And he looks forward to dealing with her in the future. If I have another need for storage in the future I will also come back there, especially if she is still there. You don't find help like that, so I suggest uhaul make it worth it for her, because she definitely deserves it. Goes above and beyond 100% of the time! Wish I knew her name. Questions feel free to call me!

Rating:

5.0

Clean nice secure place to store your stuff. Friendly and helpful staff!

Rating:

4.0

I wish the doors and carts were a bit bigger so you can more things in fewer trips. Or without wasting space on cart when moving large totes or something the size of a Christmas tree box.

Rating:

5.0

Great facilities and staff!!!

Rating:

4.0

Very nice property and easy access with garage. Desk attendant very friendly and helpful.

Rating:

5.0

Staff is friendly, helpful, professional. Highly recommend this facility

Rating:

1.0

You charged me a full months rent for 1 day. This is corporate greed at best

Rating:

5.0

The two employees working at the time were super friendly and helpful. The card system is a LOT more user friendly than a code/blue tooth access system because you're only swiping a card to open vs opening an app, or typing a code

Rating:

5.0

Hi- I was helped by Elay**** at the facility. She was more than helpful in helping me downsize my unit. Laying out what she needed, having maintenance personal help me with my then current locker. I'm addition let me fill my mug with ice and cold water as was very warm the day I was there. Great job and overall great experience. You have a well rounded employee that understands CS! John Pat Cloughley

Rating:

5.0

Stall very helpful and there very sweet

Rating:

4.0

During checkout of closing the storage unit, we were immediately assisted by a worker. The woman was around 5-7/5-8 tall with brown hair and skinny. She said that she would be right back that she has to go look and inspect the unit we had. The worker walked next to the entrance of the door and just talked to another co worker which seemed to be casual friendship talking and nothing do due with uhaul. She continued talking for 25-30 minutes with myself and my pregnant fiancé standing there when she was supposed to be check out our storage unit so we can close our account. The other associate noticed we were stopped being helped by this associate, the other associate was female with dark black hair and glasses. She was far beyond superior and apologized about the other employee. This other associate ran to check out our unit to close our account and within 3-4 minutes finished our transaction. I just feel like the first employee did not care about customer satisfaction or her job to help in customer service. We were at the Maynardville pike store in halls at 06/02/2023 at approximately 1230-1300.

Rating:

3.0

Needs later hours

Rating:

5.0

Awesome, thanks for everything

Rating:

5.0

Great new and always clean and secure.. Staff always helpful and informative.. Any material needed they Carry moving

Rating:

5.0

Never had any problems that the helpful staff didn’t know how to handle. Very knowledgeable people.

Rating:

5.0

Britney has gown above and beyond to make sure everything was perfect and the way I needed it to be. She is absolutely incredibly amazing and deserves the raise.

Rating:

5.0

The attendant was most helpful and professional. A 5 star rating for her.

Rating:

4.0

Should have received a refund of some of my monthly rent since I moved out 1.5 weeks early.

Rating:

5.0

Great service

Rating:

1.0

Salespeople misrepresent company…one of my worst stressful experiences. I am still disputing the disrespect and corrupt business dealings.

Rating:

5.0

The team members at the meeting Halls Crossroads,TN location courteous and helpful.

Rating:

2.0

Access hours were very limited due to construction and didn’t meet my work schedule. I was only able to fill 1/4 of the storage unit because I could barely meet the access time frames. I wish I had been told all this BEFORE I paid.

Rating:

5.0

Nice pet

Rating:

4.0

It needs 24 hour access

Rating:

5.0

So kind and informative!

Rating:

5.0

Emily was amazing. A true gem! Helpful, accommodating, patient and friendly. She even helped me get my car off the trailer. A true gem. I cannot recommend this location highly enough.

Rating:

5.0

The two ladies there were super sweet. Very helpful! I can’t complain. Thank you!

Rating:

1.0

The manager and few of her office employees were the rudest UHUAL employees I have ever dealt with. After our interactions she all of a sudden had a unit (after I had been told there were a few) it was the furthest unit you could have. I was on my own to unload a uhual truck after a long drive from Michigan and she thought it would be appropriate to put me at the very back wall! I noticed some way closer and she said customers get to pick their units and that was for someone else that day. (I was there all day no one came to claim that unit) Anyways m, at this moment I can’t refer all the things this message said but I would never go there or recommend to anyone! Oh and they never had a key pad you could order much walk in. The doors to enter the building open but barely wide enough for a pull dolly to fit through with jumps at the door so all your things fall off!!! Worst facility I have ever been in!

Rating:

5.0

Timothy was absolutely awesome. Great young man and will definitely go far. The facilities were very clean and made me feel comfortable leaving my personal belongings there. I will always use Uhaul whenever I move or need a trailer.

Rating:

5.0

Staff is helpful, professional, and courteous.

Rating:

5.0

Moving is an extremely stressful thing, but the staff at the Hall's U-Haul facility are kind and helpful. They made the process as painless as possible.

Rating:

5.0

Brittany was very helpful and wonderful to do business with . Very good experience . Thanks Brittany!!!!!

Rating:

4.0

Later hours would be better. Actually the best I’ve used.

Rating:

5.0

Elah was fantastic! One of the kindest most helpful people I have met. When they first opened the hours were not that convenient but they quickly resolved Ed that issue. I was very thankful you guys were here when I needed you and the price was fair and affordable, I believe. Thank you Dawn

Rating:

4.0

Kinda pricey

Rating:

5.0

The staff was absolutely amazing!!!

Rating:

5.0

Had a great experience renting my unit from u-haul, keep up the great work.......exceptional customer service 😀 👍 keep it up!!!!

Rating:

4.0

Elab Henry GM was very helpful in setting up the storage unit and the other Services offered.

Rating:

5.0

Will always use U-haul! Above and beyond with perks that save $$$$

Rating:

5.0

Staff was friendly, professional and efficient. Great experience - have already recommended them to several friends.

Rating:

5.0

Elah and the other staff went out of their way to be supportive and helpful to me at all times. Their concern made me feel confident to leave my possessions in their care.

Rating:

5.0

Great people. Clean indoor storage

Rating:

5.0

Nice staff, nice facility. Thank you

Rating:

5.0

The people that worked there were always nice n friendly. And I"m proudly to say they are one of the best UHaul facility. And yes I would come back.You have a very good crew that will go out their way to help you.

Rating:

3.0

The people at the drop off facility were always friendly and helpful. My real problems are that when I was selecting a facility to move in to, you advertised as being open 24/7. The website could/should have been updated to indicate work was being done that made that temporarily unavailable. After having been on the road for most of the day, the last thing I needed was to learn I needed to adjust my timing on the front end after its too late to have done so. I was also charged an extra day for both the truck and car trailer even though my initial rental was for 3 days and I had them for 3 days. I know my move-in should have made it where I only needed them for 2 but issues beyond my control (see above) necessitated a third day which I had already paid. I say I had already paid for it because my total never changed after I changed my move-in date for the unit. I don't blame the Maynardville Pike crew for this. I blame your processes and you need to look into this garbage

Rating:

5.0

Elah & Brittany are the best. All staff was wonderful.

Rating:

4.0

Staff was very helpful finding us a storage unit to fit our needs.

Rating:

5.0

Elah was so friendly and helpful. We were always greeted with smiles from all the girls working there.

Rating:

3.0

Very inconvenient closing at 7. Also, it would be very helpful to have the storage numbers posted at end of rows..very easy to go wrong direction.

Rating:

5.0

I appreciate everything from everyone at uhaul. Made everything a lot easier for us. Thank you all very much

Rating:

5.0

Current access hours are convenient, but 24 hour access would be preferable. Otherwise, the staff was outstanding and the facility very clean.

Rating:

5.0

Great facility. Dela and her staff do a great job managing the facility and responding to the needs of their customers. Five stars for sure!

Rating:

5.0

Amazing customer service and easy move in.

Rating:

5.0

Friendly employees and easy to complete the Uhaul rental and returns.

Rating:

5.0

The storage facility was absolutely fantastic and I appreciated the ability to use this method during my difficult moving situation. The staff were all incredibly kind and helpful and would happily use this facility again if needed in the future.

Rating:

5.0

Great staff .clean

Rating:

3.0

i was reserving the unit for my UTK student to store some items short term. we had a very small window to items into the facility. My daughter showed up 15 minutes prior to close (her fault but...) and the staff refused to check her in. We never used the space. I understand you have operating hours but it would have been nice if someone would have cooperated with her instead of turning her away.

Rating:

1.0

Horrible customer service! Treat you like low life. Manager watches you like a hawk. Very unsociable!

Rating:

5.0

Employees at this store are amazing and helpful. Will definitely be using this storage center again

Rating:

3.0

I was one of the first to move in and was rented a unit at the far reaches of the facility, with a promise of access from the rear of the building as of yesterday never materialized. I’m in my seventies so it was difficult for me to load and unload the unit.

Rating:

3.0

This location is hard to get your items from front door back to your storage unit right now. We came in Feb and it only had 1 access door. This made for long walks back and forth. When I removed my items yesterday, so thankful they had a second door we could use and it was very easily/ short walk from the door to our unit. Once they finish with all the construction I hope it will all be easily to get to and remove items from units.

Rating:

5.0

Super helpful and friendly. Strongly recommend.

Rating:

5.0

The general manager was the nicest person that I have been around in years

Rating:

3.0

I wish that the prices less expensive

Rating:

5.0

The staff was great, and the facility is awesome!! I brought in a huge enclosed trailer, and three of used the awesome carts to move everything into the very clean and cool climate-controlled unit. Love this place!

Rating:

5.0

The staff were exceedingly polite and helpful. I appreciated them very much.

Rating:

4.0

They need to complete the location and fix all the storage rooms.

Rating:

5.0

The nicest people ever and if I need storage again, will definately be back. And it's Geneva not Jeneva! Be blessed!

Rating:

5.0

Staff was exceptionally friendly and helpful, and even took steps to work around some of the inherent challenges that come with working in an environment that is still under construction. We were very impressed and would definitely use this facility again if needed.

Rating:

5.0

Nathan was sweet and helpful. I don’t remember the lady’s name. But she was awesome too.

Rating:

5.0

Great staff

Rating:

5.0

The facility's access hours are restricted due to construction, which is understandable but definitely a drawback. We are storing essentially ALL of our belongings while we are "between homes" (sold old home, can't move into new one for 3 weeks due to seller's situation). Other than the limited access, everything is excellent.

Rating:

3.0

Staff is great, very freindly would reecommend. It is very hard for the working family to be able to get to and access the unit before they close at 6pm.

Rating:

5.0

AMAZING EMPLOYEES!!!

Rating:

5.0

Friendly service and great customer service .

Rating:

5.0

Staff is extremely friendly and helpful!

Rating:

4.0

Y'all are reasonable with a good price.

Rating:

5.0

The manager at Storage of the halls in Knoxville is AMAZING. She is so friendly and you can tell she runs it all by herself! She really helped us by allowing us to leave our trailer with her. I appreciate her so much! Her name began with an E but I cannot remember at this given moment.

Rating:

5.0

The staff was so helpful and kind.

Rating:

5.0

The ladies were very helpful and had great customer service!!