Staff is rude and after rent was paid for my wife's unit 0248 we went a week after that payment and the lock tag was no removed . My wife expressed she was upset cause the items in her unit arw for her business and the staff was rude about it and now has put the lock on it and told her unless she signs the stricter acces agreement she will not be allowed to to have access to her belongings .
MARK K | Overall ExperienceSelf Storage Units in Knoxville, TN, 37918
U-Haul Moving & Storage of Halls
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
-
U-Haul Moving & Storage of East Town
4612 Rutledge Pike, Knoxville, TN 37914 View Available Units5.4 miles from this location -
U-Haul Moving & Storage at Clinton Hwy
4705 Clinton Hwy, Knoxville, TN 37912 View Available Units5.4 miles from this location -
Affordable Storage Guys Knoxville- Callahan Drive
2339 Old Callahan Dr, Knoxville, TN 37912 View Available Units6.7 miles from this location -
U-Haul Moving & Storage of Karns
7630 Oak Ridge Hwy, Knoxville, TN 37931 View Available Units11.6 miles from this location
Other U-Haul Services
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Snooty female mgr. I had agreed to haul a utility trailer but the miles were not as agreed. The mgr. was not pleasant nor would I wish to conduct business with here again,
Gigi P | Overall ExperienceThe couple of interactions I had with staff were extremely pleasant. The facilities itself was incredibly clean and well kept. I will definitely recommend this to people I know in that area and if I come back in town and I need a storage facility, I know exactly where I am going to go.
Timothy J | Overall ExperienceExcellent facility! Brittney was an amazing manager. Very friendly and respectful. Well managed facility
JEFFREY H | Overall ExperienceMy moving company y handled the move-in and move-out so I did not visit the facility personally, however the entire procedure was smooth and easy (late hours and weekend access). A minor concern from me after the move was handled smoothly and seamlessly. Would definitely recommend using this location!
Phillis M | Overall ExperienceGreat!
Jane L | Online Move InLoved this location and staff always kind and do their best. The only thing I wish that could be improved on is the sliding doors. The first door is slow to open, the first and second doors seem narrow. You can’t really have anything hang off the sides of the carts and it fit through comfortably. Plus if you’re struggling with a cart or visuals the narrow doors can slow you down trying to get in and out. This can cause someone to make more trips based on the size of what they are unloading. Or accidentally hit the doors. Just my opinion.
monica l | Overall ExperienceStaff very friendly and offered a storage unit right next to loading area. Made the move from storage box very easy. Thank you!
ralph p | First ImpressionsI would give 4-5 stars but 1 and half months into move in, I get a call from the main office saying “you’re in the wrong storage unit.” They tried to say that I was stealing since the alarm on the unit kept going off when I swiped my card to gain access and open the door via my personal lock. I ensured I could name everything inside of my unit. Overall, the building is safe and secure.
erik g | Overall ExperienceThey literally had a flea market in front of my locker. You can make people's lockers inacessible half the time.
carlos b | Overall ExperienceThe associates need training in basic customer service. This doesn't apply to all of them but I have experiencedack of urgency they would rather laugh and talk amongst themselves.
Donel H | Overall ExperienceI really like the drive-in to the building feature when it’s raining or very hot out
BRUCE W | Overall Experience