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neysa j | Overall ExperienceSelf Storage Units in Knoxville, TN, 37918
U-Haul Moving & Storage of Halls
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Storage Customer Reviews
- 4.5 Average Customer Rating
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At 71 years of age U haul has been there for me through out every move amd storage need. Absolutely love the workers who I can hire and they do the heavy stuff and help with the move in and out I cannot do it at my age. Thank for all your help and the greetings and smiles.
Dianne N | Overall ExperienceThe facility was excellent—spacious, clean, well lit. Staff were helpful, professional and friendly. The storage unit was perfect for my needs in size and accessibility. Signing up for the unit was simple, the price was reasonable, and closing out the unit was accomplished quickly and without complications.
Katherine C | Overall ExperienceEverything was great. Indoor loading, unloading.
steve i | Overall ExperienceEmployees were very friendly and polite. I really dislike that they do not prorate their rental fees and having to pay a full month with less than one week remaining in February. That's not a negative for this location, but with this company policy as a whole. Again, the employees were both professional and friendly during this visit. After getting set up, they explained everything I needed to do to get in and out and access my unit. Despite their instructions,there was a problem with the automatic doors to access the loading area. It appeared to be a mechanical issue because I could hear the doors trying to move but they didn't. Neither the garage nor the automatic double doors would open even though I scanned my card several times. I pressed the intercom button a few times to see if I could get some help with getting the doors to open, but there was no answer. This was around 9:30 am (not after hours). I was able to unlock and access the "after hours" door so, with difficulty, I used that. The building and hallways were clean and there were several carts available. My unit itself was also clean. There is a rodent bait trap inside the unit. I have never rented a storage unit before, so maybe that is normal to see? It's really hard to give a totally informed review considering that I have never used a storage facility before. I have no complaints about my interactions with the staff. Just had the issue with the doors not opening and the intercom not working. I hope these will be resolved whenever I bring another load to my unit.
Christine S | First ImpressionsAlways great customer service here!!
SHANNON O | First ImpressionsI had the most friendly young lady that helped me and was so pleasant. Impressed thank you
Mark Z | First ImpressionsThe facility was great, and the staff was outstanding. They really listened and took care of my needs. Very pleased and will return again.
DAVID W | Overall ExperienceThen handle to raise the door had a rivet or bolt missing. Does not affect functionality or security of the unit. I took a picture and will report it. The employees are outstanding! Pleasant, helpful...NICE!
ROBERT J | First ImpressionsWonderful friendly people and great facility!
Patty B | First ImpressionsManager was extremely helpful.
Steven C | Overall ExperienceThe unit was very well taken care of and the staff was the best they helped whenever you ask them for anything or any information they were wonderful and yes I would tell someone else about it and I would also rent there again thank you Brenda Lewis and Donna best hold on
Donna B | Overall ExperienceI’d use this facility again. Very good experience.
GERALDINE H | Overall ExperienceExcelente servicio
FREDY M | First ImpressionsEasy to do business. Staff anticipated what I would need. Very pleasant. Well groomed. Polite.
Stephen L | Overall ExperienceWe have been very pleased with the staff, service, and facility in Halls (Knoxville). I have already recommended to several people who have already moved in.
Janet L | Overall ExperienceThe lady is a butthole
emma w | Overall ExperienceStill same person with name change from Tiffany Travelstead to Angelica Ratliff
angelica r | First ImpressionsThe team at U-Haul in Halls was Excellence itself. 5 Stars for the outstanding Customer Service. Your prices are what bring the score down. Thank you for firing the manager from the Rutlege Pike location., his unprofessionalism was matched only by his foul language.
michelle o | Overall Experience