Customer Reviews for U-Haul Moving & Storage of Halls

374 reviews

6909 Maynardville Pike   Knoxville, TN 37918

(865) 377-8115

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(865) 377-8115

6909 Maynardville Pike
Knoxville, TN 37918

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Nothing thank you

Stanley C. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn L. 
Rating:
5.0

Customer did not leave a comment.

Thara K. 
Rating:
5.0

Great staff .clean

Al M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
1.0

Second location for pickup. Told 15ft was there day before. Had to drive to Halls. Original pickup was Oliver Springs. Nobody on service line seemed to have a clue. Done with UHaul, off to Penske. Maynard I'll Pike service guy was very good. The woman that switched me there from Oliver Springs was clueless it seems.

James M. 
Rating:
5.0

Nothing….well done!!!

Mark C. 
Rating:
5.0

Very fast service and awesome reps

Christian V. 
Rating:
5.0

Customer did not leave a comment.

Wencel V. 
Rating:
5.0

Sales person was friendly and helpful. I was a very good experience, a great location and decent inventory.

Eric E. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
3.0

i was reserving the unit for my UTK student to store some items short term. we had a very small window to items into the facility. My daughter showed up 15 minutes prior to close (her fault but...) and the staff refused to check her in. We never used the space. I understand you have operating hours but it would have been nice if someone would have cooperated with her instead of turning her away.

Keith G.  |  First Impressions 
Rating:
5.0

The staff was very professional and helpful. I was in and out very timely. Great experience.

Stanley P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Truck drover terrible. Steering was very loose. It was good around town but no way I'd take it on a long distance journey.

Tim G. 
Rating:
1.0

Horrible customer service! Treat you like low life. Manager watches you like a hawk. Very unsociable!

Daniel f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geri P. 
Rating:
5.0

This location was great and very professional but my overall experience with uhaul that day was terrible and the previous location before I was switched to the maynardville pike location was unprofessional. They rented my truck out 2 hours before I was to arrive and then got another one but rented it out 15min after my time to be there. Then proceeded to tell me on arrival that I never had a truck or location for my reservation yet even though it was made days in advance. They said they didn't have a truck and I would have to go to another location. This is after the location link on my reservation sent me 30min away from the one I should've been at. So now I drove for over an hour just to be told I have to go another 30min to get another one or go to lafollette and get one which was an hour away. My pickup was at 9:45 I didn't get my truck till 12:00 because of this all my help that was set to help me move now had over 2 hours less to get things done and in a smaller truck. Cause I rented a 26ft but only thing available was a 20ft. This caused my one trip and done move to turn into 2 trips with a uhaul and 4 additional trips with my own vehicle. Overall I spent double what I should've for my rental and the gas in the truck which was almost $100, I also had to spent more money in my own vehicle to do the additional trips because the actions of your employees. So in the end I've spent almost $380 over what I should've spent to move. I know that's not alot of money but in these times thats alot for me. I need something done because I'm now in financial hardship and might not be able to get gas to even go work.

trentin F. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
4.0

I was told I would be emailed a receipt if I dropped it off at night when it was closed but I have yet to see a final bill

Arthur C. 
Rating:
5.0

Outside drop off was quick and very convenient. Took less than 3 minutes.

DUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

Marcia F. 
Rating:
4.0

Your moving company, Yates Moving , failed to show up or even call us to let us know they weren't coming. This was one of the most unprofessional companies I have ever dealt with. It's a bad reflection on UHaul.

Randy B. 
Rating:
5.0

Quick, friendly service

Michael K. 
Rating:
5.0

Employees at this store are amazing and helpful. Will definitely be using this storage center again

Hannah H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Stephany H. 
Rating:
3.0

I was one of the first to move in and was rented a unit at the far reaches of the facility, with a promise of access from the rear of the building as of yesterday never materialized. I’m in my seventies so it was difficult for me to load and unload the unit.

richard k.  |  Overall Experience 
Rating:
3.0

This location is hard to get your items from front door back to your storage unit right now. We came in Feb and it only had 1 access door. This made for long walks back and forth. When I removed my items yesterday, so thankful they had a second door we could use and it was very easily/ short walk from the door to our unit. Once they finish with all the construction I hope it will all be easily to get to and remove items from units.

Chrystal C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven K. 
Rating:
5.0

Customer did not leave a comment.

Mike S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James R J.  |  First Impressions 
Rating:
2.0

The check in process took an hour. It was hot and they were having issues hooking up the trailer. My app didn't work and they were trying to help me figure it out. When I returned the trailer my app still wasn't working properly and it charged me an extra day. I email customer service about the charges and still haven't received any response. I rent U-Hauls often and have never had this issue.

Nikita T. 
Rating:
5.0

This is a premier U-Haul facility. The woman who seems to be in charge has always been extremely helpful and seems to have a thorough understanding of a successful "business model". I will happily recommend this U-Haul location to anyone I know that is anticipating a move (local or out of town), or needs moving supplies.

JamesR J. 
Rating:
4.0

Customer did not leave a comment.

Brian R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa L. 
Rating:
5.0

Very friendly and helpful. 5 Stars!!!

David W. 
Rating:
3.0

Customer did not leave a comment.

Sharla G. 
Rating:
5.0

Customer did not leave a comment.

Ella W. 
Rating:
5.0

Everyone was very friendly and helpful and so nice. It was very clean and nice experience since we had been driving for 2 days and were very wore out.

Brandy R. 
Rating:
5.0

Great customer service. Quick and easy pickup and return

WILLIAM S. 
Rating:
5.0

Super helpful and friendly. Strongly recommend.

Brian O.  |  First Impressions 
Rating:
3.0

Every interaction with an employee there, they had a cigarette in their mouth, very rude and unprofessional.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

Bobbie L. 
Rating:
4.0

Customer did not leave a comment.

Joseph C.  |  First Impressions 
Rating:
5.0

The general manager was the nicest person that I have been around in years

William B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Freddy L. 
Rating:
5.0

Friendly, fast, efficient return process. Staff was very helpful.

William B. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Great experience! The office staff were friendly and very helpful. We rented a 20 foot truck, that was immaculately clean, and seemed to be a newer truck. We drove about 200 miles from TN to GA, and the truck had no issues on the highway and plenty of pickup! I recommend getting the furniture belts to secure everything.

Michael E. 
Rating:
5.0

I booked online and checked-in in person and they were on top of it and organized. Everything went swiftly and correctly. Upon truck return, they have a dedicated parking lane and attendant quickly came out to greet and finalize the transaction. Very organized and friendly. No hiccups whatsoever.

Lisa W. 
Rating:
3.0

I wish that the prices less expensive

ahmed a.  |  First Impressions 
Rating:
5.0

The staff was great, and the facility is awesome!! I brought in a huge enclosed trailer, and three of used the awesome carts to move everything into the very clean and cool climate-controlled unit. Love this place!

STEVE E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DREW F. 
Rating:
5.0

This location was perfect

Addison G. 
Rating:
5.0

Customer did not leave a comment.

DREW F. 
Rating:
5.0

This facility dug me out of a huge hole that the main u-haul number put me in. Everything was incorrect from the start. This facility went back and has the call reviewed and honored everything promised in the original reservation. Had it not been for this facility this would be a very bad review.

susan H. 
Rating:
5.0

totally perfect- uhaul went beyond and made our moving seamless

Ronald B. 
Rating:
4.0

Nothing at this time.

HAROLD S. 
Rating:
5.0

Very busy location so my only suggestion is more staff. Maybe a helper to clean and retrieve vehicles. But service was excellent, regardless.

Steve D. 
Rating:
5.0

Very friendly and helpful.

Andrea M. 
Rating:
5.0

Customer did not leave a comment.

Marty B. 
Rating:
5.0

Customer did not leave a comment.

Craig H.  |  First Impressions 
Rating:
5.0

I didn't have to go inside, and so I didn't rate the facility cleanliness.

Clifford R. 
Rating:
4.0

The President, Clay went above and beyond when there was a miscommunication and misrepresentation regarding the delivery. The 2 gentlemen that was hired to move our items were amazing and should be recognized (Kevin Adams)

Paola O. 
Rating:
5.0

Again great customer service. Went out of their way to be of assistance.

Scotty J. 
Rating:
4.0

Customer did not leave a comment.

Eva P. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

The staff were exceedingly polite and helpful. I appreciated them very much.

Scotty J.  |  First Impressions 
Rating:
2.0

The original truck and trailer we ordered were at this site when we made the reservation. Two days before our pickup, ca got a call saying we had to go across town to pick up and pay the extra mileage. We canceled that and just reserved the trailer; only a smaller size was available. Customer service over the phone was terrible. Upon arriving at thus location, I stood at the counter while two ladies ignored me for over five minutes. Eventually I was helped. The only positive is that one of those ladies was very helpful in getting the trailer properly hooked up for us.

Carrie K. 
Rating:
5.0

Customer did not leave a comment.

Cathy M. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
3.0

Try to have truck you ordered.

Karen L. 
Rating:
5.0

Customer did not leave a comment.

Brenda S.  |  Overall Experience 
Rating:
3.0

The guy at the inspection for the drop off misread the gas gauge and wanted to charge me extra for bring it back with less gas. I straighten him out. Also, no one informed me that because I brought the truck back 4 hours late there would be an extra charge for insurance plus tax. Very poor communications.

Alfred D. 
Rating:
4.0

Customer did not leave a comment.

HALEY S.  |  Overall Experience 
Rating:
5.0

I was checked in and out quickly. My experience was pleasant and professional.

jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

Randall S. 
Rating:
5.0

Customer did not leave a comment.

Troy T. 
Rating:
4.0

They need to complete the location and fix all the storage rooms.

kathrine r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa Ann G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M.  |  First Impressions 
Rating:
4.0

The truck was located where it should have been. That was nice. It took a while for the online verification process. I have been a consistent renter. The signage said to wait outside for assistant when returning truck but no one came so I had to go inside. Just small stuff.

James H. 
Rating:
5.0

Customer did not leave a comment.

jim S. 
Rating:
2.0

The truck I reserved was not there. This was not only problematic for obvious reasons, but I had other appointments and rentals that day that I had made in the same vicinity to make sure we could get everything done. I had to drive a half hour out of the way to get a truck and when we were finished, I was not able to return the truck to the location of my original reservation. This only furthered the time I had already lost and compounded frustrations with returning the other equipment we had rented for the day. (Side note, the gal in the morning did her best. She was kind and apologetic and also reimbursed our down payment, which was appreciated. The gal in the afternoon was not kind or helpful and was rude.)

Aaron L. 
Rating:
5.0

Continue to provide excellent and clear instructions. You are among the best I've used over the years.

JAMES M. 
Rating:
5.0

The nicest people ever and if I need storage again, will definately be back. And it's Geneva not Jeneva! Be blessed!

jeneva s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ronda B. 
Rating:
5.0

Staff was exceptionally friendly and helpful, and even took steps to work around some of the inherent challenges that come with working in an environment that is still under construction. We were very impressed and would definitely use this facility again if needed.

Scott R.  |  Overall Experience 
Rating:
1.0

The employees were very rude and inconsiderate. They have a way of making one feel like trash. I would not recommend this place nor would I ever use U-Haul again from this facility!

Dewayne S. 
Rating:
5.0

Customer did not leave a comment.

Jasmine W. 
Rating:
5.0

Clean and efficient. Everything you need and nothing that you don't.

Mark L. 
Rating:
5.0

Nathan was sweet and helpful. I don’t remember the lady’s name. But she was awesome too.

patty w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna I. 
Rating:
5.0

Customer did not leave a comment.

Stephany H. 
Rating:
5.0

all good

CURTIS W. 
Rating:
3.0

Customer did not leave a comment.

norm D. 
Rating:
5.0

I cannot remember the lady's name that helped me but she was great.

Todd B. 
Rating:
5.0

Honestly, I cannot think of anything that can be improved. The site manage came out and talked with me about my experience as I finished checking in. This location is excellent and will be my "go-to" for future needs.

Ira P. 
Rating:
5.0

Customer did not leave a comment.

Bill O. 
Rating:
5.0

This was a great experience. I was pleasantly surprised and I will definitely be back!

Ryan G. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

Nothing to improve excellent service

Alvin P. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Every one who works at this location definitely know what true customer service is. I wish all companies could accomplish this.

Joel J. 
Rating:
5.0

Great Service young lady was very helpful could not thank them enough thank you u haul

joe T. 
Rating:
5.0

The equipment was mostly clean, but windshield needed cleaning and there was no washer fluid. Also even though it seemed well maintained, the truck seemed a little wore out.

Andrew T. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

2 workers, one met me as I pulled up. Used her phone to check me out in just a couple of minutes. Much better experience than picking up the truck the previous day.

Glen W. 
Rating:
4.0

Get your construction finished.

Glenn F. 
Rating:
5.0

The young girl in Knoxville was the nicest person. She was polite and cares about her job.

Sean M. 
Rating:
5.0

Your workers did an excellent job with our rental very curious and knows what they are doing I will use you all from now on. Thanks

Kenneth R. 
Rating:
3.0

Lower the prices on the pickups and stop the bs advertising… $19.95 in bold big letters then the .69 cents per mile … ridiculous I will not ever recommend truck rentals from u-haul ever matter of fact quite the opposite. To rent a truck for a couple of hours drive 70,, miles today cost over a $100 in rent and fuel was around $35 fuel isn't the problem persay but advertising $19.95 then at the end of the transaction it's over a $100 bucks …. Yeah (never again)

Darel D. 
Rating:
4.0

Customer did not leave a comment.

Teresa J. 
Rating:
5.0

Very good service both with personnel and electronic service. Works well as is

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
1.0

The delivery time from Knoxville to Athens was awful if not abysmal, it took almost a week for the u-box to get here from Knoxville, when Athens is 1 hour down interstate 75. When they called and said they would deliver our box on Monday 2nd of may and this was Tuesday 26th I thought they had made a mistake, they assured me that this was the earliest appointment. I have shared this unacceptable level of service to a number of friends, and suggested they think of another way to move their property across country. If we ever move homes again U-Haul would never be one of the companies I would consider. Plus the original cost seemed okay, but there were the added on "Hidden" costs, i.e. delivery to our address and 2 days rental of box while we were unloading, especially after the tardiness on U-Hauls's part on delivery, was another negative on top of so many. So if I were scoring this out of ten it would be 4 or under, and the reason it would be 4 is the good service from Fort Collins U-Haul.

Navi B. 
Rating:
5.0

Get more employees like Eila !!! She's a gem!

Marcy M. 
Rating:
5.0

Was very satisfied with whole process. Drivers were great and willing to work with our needs. Everyone was super friendly and helpful through the whole moving process.

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
5.0

N/A everything was great

Jeremy H. 
Rating:
5.0

Customer did not leave a comment.

william o.  |  First Impressions 
Rating:
5.0

Great staff

Derek V.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Gloria H.  |  First Impressions 
Rating:
5.0

The facility's access hours are restricted due to construction, which is understandable but definitely a drawback. We are storing essentially ALL of our belongings while we are "between homes" (sold old home, can't move into new one for 3 weeks due to seller's situation). Other than the limited access, everything is excellent.

Melodi G.  |  First Impressions 
Rating:
3.0

Staff is great, very freindly would reecommend. It is very hard for the working family to be able to get to and access the unit before they close at 6pm.

chris g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler M.  |  First Impressions 
Rating:
5.0

AMAZING EMPLOYEES!!!

EUGENIE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond S.  |  First Impressions 
Rating:
5.0

Friendly service and great customer service .

Brenda S.  |  First Impressions 
Rating:
5.0

Staff is extremely friendly and helpful!

Sammy M.  |  First Impressions 
Rating:
4.0

Y'all are reasonable with a good price.

Lucinda C.  |  First Impressions 
Rating:
5.0

The manager at Storage of the halls in Knoxville is AMAZING. She is so friendly and you can tell she runs it all by herself! She really helped us by allowing us to leave our trailer with her. I appreciate her so much! Her name began with an E but I cannot remember at this given moment.

Madison G.  |  First Impressions 
Rating:
5.0

The staff was so helpful and kind.

Teresa R.  |  First Impressions 
Rating:
5.0

The ladies were very helpful and had great customer service!!

SONJA J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard B.  |  First Impressions 
Rating:
4.0

Staff was very friendly and helpful. The only negative is the access hours or I would have rated it excellent.

richard k.  |  First Impressions 
No reviews have been submitted for this location.

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