Customer Reviews for U-Haul Moving & Storage of Hamden
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Hamden
Errol E. on
I traveled 13 mile and had to put 18.00 in Gas because the staff did not put the correct fuel on the contract. Never had this problem before
Chinita M. on
The first rental I had stalled I had to pay someone to give me a jump
Katelyn D. on
Employees were great. Vehicle was new and easy to drive. Service was fast and easy. The only thing I noticed that could be improved was the counter area was blocked by lots of boxes and was awkward to get to. But that is minor and would not stop me from going there again.
Jose M. on
No improvement needed. Keep up the great customer service!
Tanya Y. on
Awesome place of business.
Shantel W. on
keep doin what your doing customer service is key
Christopher Z. on
Not only do they not honor their reservations, they don't even tell you you don't have a truck until the morning of your move. This ruined my moving plans. I called and an agent apologized and said my receipt would have a $50 credit to make up for the trouble, but that also didn't happen. I've used Uhaul MANY times in the past and this was by far the worst experience. To top it all off, when I went to the location to pick up at the new time they gave me, the truck was STILL not available. But it turned out they had a truck ready the whole time but simply hadn't put into the system. Very very poor organization from a normally great company.
John T. on
Rented a ten footer for in town. Van had 82K+ miles and sure drove like it, Visor torn off, cab not clean, paperwork from two previous rentals still in cab, engine light on, back of van not cleaned. Did the job but could/should have been better .
maria D. on
The initial contact to make the reservations was great but the reps should tell customers that if the key is lost or in my case accidentally left in the rental where the doors locked your out of luck. I had to call a locksmith and paid $129.00 to get the van door open. When I explained to the rep that they should tell people that there’s only one key so keep it safe or you will be responsible for towing or unlocking it he looked at me like I was crazy.
Clarence M. on
Mat was excellent. The manager was rude, he made us feel the need to take our business elsewhere. I appreciate mat and the way he assisted us and he was attentive to the full need of the customer. He deserves a raise.
William M. on
Very bad
William M. on
Very bad
ajnan H. on
Provide another option for verification. The text message with the verification code never came through.
RIEL C. on
Tried the mobile rent process for first time and it was a great experience. All car rentals should be like this, without salespeople in between renter and the truck. Easy pick up and returns.
Shirley C. on
Too many questions in order to rent a dolly. In many cases, these questions could be much more general. But that is a corporate problem the facility is always great
Laura L. on
When we arrived at our destination we waited for an hour and a half while the workers tried to get the car off the tow dolly. They ended up having to cut the straps off to get the car off the dolly. There were knots that were wrapped around and through the ratchet from when the person who helped secure the car in Hamden.
Jackelyn P. on
Thank you for making it a first floor unit, this makes moving your things way easier 😀
Ruben Patricio J. on
Hire employees that actually don’t make you wait 45 minutes per customer.
JIM J. on
A+ every aspect.
Richard S. on
Make sure the drop off information is in the notes so the stress will be eliminated but the overall service was excellent thank you
gene a. on
Reserved a unit but wouldn't be big enough for everything it was close to closing time and staff was able to up grade to a larger unit thanks for the great service.
Keith W. on
Very helpful and made the experience very quick and easy returning the truck
Peter L. on
Car hauler worked flawlessly for me Checkout was quick and easy staff was pleasant and helpful
Thomas R. on
The computer was so slow and even froze when putting in credit card info so it had to be done over. I already checked in on line which didn’t seem to save much time.
John D. on
I was suppose to pick up mu U haul tonight at 7 pm and did not get my code to pick up the truck Very bad customer service
Micheal B. on
This Michael wife we had nocomplaints, accomplish what we had to do Thank You and we will use your service again From Mr. And Mrs Beamon, or Customer satisfaction rate it a 10
mike j. on
The staff far exceeded my expectations. Helpful, friendly, timely. I wish every company I buy services from were as good.
chris b. on
This facility worked well for what we needed at the time. Everyone we dealt with there was helpful.
MASIKA M. on
I made the full payment before the auction date as I was told. I have a receipt number and my next due date wasn't until August 30th. What happened to my items that were in storage?
Deborah G. on
Customer service Representatives were very helpful which made the move easy plus it didn’t take long to check in or out thank you
Gary M. on
Repeat customer. I have a disability which makes life difficult in this economy. I appreciate being able to put all of my belongings in a well maintained facility without spending a fortune to do so.
Hamardo S. on
The storage facility was well maintained. My unit was on the first floor so my moving stuff in and out the facility was extremely seamless.
Chantel H. on
Joseph Gattilia did an AMAZING job helping us find the perfect storage. His is extremely knowledgeable and friendly. Because of Joseph's outstanding customer service, u-haul gained a customer for life
Naiska C. on
When reserving by phone I was told the storage units are prorated, I found out at checkout they’re not. But, the process to reserve online & follow-thru to get keys was easy + the workers are kind.
kathleen s. on
The staff are very kind and professional. I will recommend this location to my friends and family.
Elizbeth R. on
Very pleasant and helpful staff.
verona w. on
Every thing was great
Patricia M. on
Matt who helped me was very patient with me in answering all of my questions about setting up my unit
Emanuel f R. on
We had several temporary moves and in need of the U-haul truck and storage units. The equipment and staff are excellent. Thanks U-Haul!
Jalal C. on
Nice large facility.
elizabeth b. on
Great facility! Everything was well taken care of when I stored there for a year and a half. The staff even went above and beyond and helped me find my keys when I lost the in the car!
jonathan b. on
The only negative was the cost of the rental.
Jeanette M. on
Thank you for storage of all my stuff and being so nice and friendly atmosphere. I will tell all my friends about your company.
akilah h. on
Nice place, good customer service.
amelia r. on
Grateful for the monthly email reminders because with my busy life I would never remember that my storage payments was due. So thank you for the reminder.
frieda h. on
Very friendly and helpful staff
MAKARNA E. on
N/A
TRACY C. on
This facility was fantastic! We had our belongings in here for five years. The facility was well maintained - no bugs, climate was well-regulated - and the staff was really friendly. Thanks!
Curtis B. on
Staff at this facility were simply fantastic across the board. I felt the storage structure was also first class. I would highly recommend this facility to others.
Nichole D. on
Staff were very helpful in assisting me with my storage units-selecting the appropriate size, answering all my questions, and working a reasonable price.
TIFFANY C. on
The guys that work there was very helpful!
cynthia f. on
none
Danita F. on
Everything was wonderful, especially the people. Thanks
micheal C. on
Making the reservation was easy and Mathew provided me with excellent customer service.
Lynette J. on
this facility was helpful and was able to meet needs of us as a user. they were more willing to check and to make suggestions to users. they were more competent on the computer interface than others
Laura C. on
Helped us out of a bind when we needed storage in a hurry!
Elizabeth A. on
The staff is always friendly, helpful, and available!
Sandra G. on
I had trouble with the doors to the building not being unlocked at opening (7am)& it took a while to get assistance. This is tough when the only time I could go is 7-7:30 to get to work on time for 8.
Mellisa M. on
We have had numerous uboxes delivered to Hamden. They have been amazing, friendly and easy to work with every time. Highly recommend this facility!
Shannon P. on
The rooms have no lighting, narrow halls, low beams, small doors, no air conditioning or climate control. Stairs and no elevators, completely inconvenient. Most of the staff was friendly and helpful.
Sarah L. on
all good
Kevin B. on
The staff was very friendly and helpful from the time I moved in to the time I moved out. I would highly recommend this location.
portia a. on
Thanks for the help. Very good service