Customer Reviews for U-Haul Moving & Storage of Hamden

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Hamden

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Lawrence D.
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the shocks and struts were in bad shape, they need to be replaced

Melissa A.
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Customer did not leave a comment.

Perry L.
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Clone your employee that helped me. He was very considerate and helpful. Presented a very receiving customer attitude. And made the return of all equipment easy and manageable. Thank you.

Ed W.
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Customer did not leave a comment.

ROBERT F.
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The person who did this rental was fantastic. They deserve a raise

Kevin K.
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Checking in and out was very efficient. Thanks.

CHRISTOPHER V.
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It was a very quick and smooth process. The van was ready and clean upon arriving their to pick it up. The return process was very quick and easy.

David C.
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Customer did not leave a comment.

MAX L.
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Customer did not leave a comment.

Andrea L.
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Full disclosure of fees. I was told if I returned the truck in less than 24 hours I would get refund for the second day. Returned the truck in 23. Unfortunately 30 min after hours. Got my invoice with a $20 after hours return fee and no credit for the day not used. Early return cost me an extra days rental charge.

David P.
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Customer did not leave a comment.

Andres T.
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Excellent service. Staff hooked up the trailer and performed a light and safety check. The best service I have received at a U-Haul location.

Yvonne V.
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Everything was good

INGRID R.
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There were some payment and email glitches, but they were minimal.

Steven V.
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Customer did not leave a comment.

MATTHEW Z.
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Very good service.

THOMAS W.
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Customer did not leave a comment.

Jennifer N.
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The UX for reserving a vehicle and for doing touchless pickup is really bad. I ended up having to go in the store anyway because the touchless pickup asked for my passport (?!?!) or to call two people - who may or may not have picked up the phone. The touchless system also said the van I rented was different than the one I got. I wish I'd known that before doing touchless, I would have gone straight in the store. I also made the same reservation twice when I started this process, because it wasn't clear that the process to reserve had ended. Had to cancel one reservation. Fix your online experience!

Paul H.
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Customer did not leave a comment.

ashley t. | First Impressions |
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Rep that helped me was very helpful and friendly.

ELCIRA P.
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I have no negative notes. Staff was diligent and polite. Process was seamless.

Gary A.
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The cab was not clean. The inside of the windshield had something on it making it difficult to see, the door jambs were disgusting and one door still had the previous renter's garbage in it. The U Haul rep did apologize and give us a $15 credit on the bill.

Mohammed A.
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Yes nice

Gustavo H.
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Customer did not leave a comment.

CLARIBEL F.
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The customer service at the pick up location was super helpful and knowledgeable. As well as friendly and courteous. She made the experience easy and quick. Forgot her name sorry

Equayshia H.
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Customer did not leave a comment.

EDWARD T.
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The counter staff were behind plexi partitions but not wearing masks. My staff person came out from behind his partition not wearing a mask, went outside with his mask on, got into the van that I was going to rent without this mask on, drove the van back to me and got out with a mask on and didn't bother to wipe down the van before I got it in. Very disappointed.

Larissa Y.
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I dropped it off and didn't have to do anything it was fast and easy.

Jeffrey C.
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Joe was amazing. He was thorough and explained all charges and helped fix my reservation that was changed from the original location to this location. He found a drop off location that offered a return incentive that was closer to my move location. He helped me with mileage. All around, I couldn't have been happier. Thanks Joe! Uhaul just got a customer for life.

Gina Michelle A. | First Impressions |
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Customer did not leave a comment.

VINCENT G.
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Customer did not leave a comment.

Timothy L.
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Truck had transmission problems.

JEFFREY B.
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Customer did not leave a comment.

SITTO M.
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Customer did not leave a comment.

Mordechai S.
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Customer did not leave a comment.

PAUL L.
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Customer did not leave a comment.

Brian H.
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Customer did not leave a comment.

JOSIAH A.
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Continue to have great customer service

PAMELA R.
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Customer did not leave a comment.

Kristin H.
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Customer did not leave a comment.

David H.
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Customer did not leave a comment.

ALBERT M.
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No improvement needed at this time!

ANTHONY C.
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Customer did not leave a comment.

Andrew L.
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Customer did not leave a comment.

LORETTA B.
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Customer did not leave a comment.

Mordechai S.
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The Hamden crew is always pleasant and willing to help. I have two locations closer to where I work and live that I skip to go to the Hamden location.

Maryann P. | First Impressions |
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Customer did not leave a comment.

FRITZ H.
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We went inside to pick up the van we rented. There were 2 agents behind the counter. They were both very helpful but neither was wearing a mask. The van was great. Much more comfortable than expected.

Dominique J.
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Customer did not leave a comment.

Derrick E.
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Customer did not leave a comment.

joseph C.
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Inform people 10 foot trucks do not have ramps

Richard S.
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Customer did not leave a comment.

Richard S.
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Customer did not leave a comment.

Richard S.
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Customer did not leave a comment.

ROBERT G.
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Returned trruck same day at 5:15. Could not fo it with my iphone. Location was on and it was saying couldnt find location. Took 1/2 hr Another customer was able to finally help using my friends phone who also has iphone and couldnt locate. Took too long but thanks to the girl for finally getting phone connected

JOSEPH B.
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Customer did not leave a comment.

Chris L.
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Customer did not leave a comment.

Wayne W.
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The staff when out of their way to provide for us! Very good people

Rena L.
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Customer did not leave a comment.

john R.
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Customer did not leave a comment.

alhasan A.
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Customer did not leave a comment.

Diane L.
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Customer did not leave a comment.

FRANCIS P.
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Everything went quickly and smoothly. Thank you.

DANIEL M.
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Customer did not leave a comment.

Roxanne H. | First Impressions |
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Customer did not leave a comment.

Linda T.
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Customer did not leave a comment.

SUSAN F.
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Staff was very pleasant and helpful at both pick-up and return. The facility is clean and well-organized.

James C.
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Customer did not leave a comment.

Judy S.
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Customer did not leave a comment.

Cynthia H.
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I rent from this location often. Usually easy with no issues. I rented a pickup twice within a week. This is the second time the gas Level noted on the contract was higher than the actual gas gauge. Once is a simple error. Twice is bordering on unethical practices.

Nicole D.
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Customer did not leave a comment.

Eric A.
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I actually exchanged my truck with one in Orange. The Orange facility and service was outstanding. The truck from Orange was spotless. A HUGE thank you to Taylor who worked with me on the phone to find a new truck, to make the transition easy to make and to take the time to follow up with me after.

Nichelle R.
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Customer service (black woman) behind the counter was very friendly! She even thanked me for reserving online. Great service. Quick and seamless.

Irina K.
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Customer did not leave a comment.

Tanya D.
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Just make sure nothing is broken in the inside of vehicle. that's all like the knob for the roll down window. Otherwise everything was good. Thanks

JOSHUA G.
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Have more equipment available on location.

JOHN ERIC G.
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When we arrived there was a sign that read vehicle drop off, but it was occupied by some folks cleaning another truck. Adding a second designated spot for vehicle drop off would be nice since we didn't have much room to maneuver with a trailer on the back of our truck.

victoria f. | First Impressions |
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Customer did not leave a comment.

ROBERT L.
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Customer did not leave a comment.

BRIAN M.
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have rented from this store before, will continue to do business.

Joseph C.
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Customer did not leave a comment.

Cynthia H.
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I rent from this location a lot and always rate it high This was the first time the rental was dirty. Also all 3 employees did not wear a mask inside. Not even the cleaning lady was wearing one. Very Disappointed in the experience.

Robert P.
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Customer did not leave a comment.

William G.
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Truck was ready when promised, very clean and ready to go.

Christina J. V.
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Advised the customer in advance if the vehicle they reserved online is not available before getting to the store.

Wei C.
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Customer did not leave a comment.

Colern L.
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I have rented trucks from them during COVID19 and it was spotless. This time there was a face mask and hair bow in front door. This represents uncleanliness.

KEVIN F.
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Nothing. Everyone was kind, courteous, and prompt.

Carmen L.
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Customer did not leave a comment.

Michele B.
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Customer did not leave a comment.

Shaquanna B.
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Customer did not leave a comment.

Scott W.
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Nothing to add at this time

Natalie S.
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Customer did not leave a comment.

John D.
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Reserving the truck was easy, check out/check in was quick and efficient.

Cynthia B.
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Everything turned out very well. I'm impressed with the staff. They provided excellent customer service and I am quite pleased and appreciate the way this experience contributed to making my day a good one. Thank you

Jeffrey S.
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Customer did not leave a comment.

Fitzgerald H. | Overall Experience |
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Customer did not leave a comment.

David B.
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Customer did not leave a comment.

ARACELIS R. | First Impressions |
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Customer did not leave a comment.

Mario L.
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Customer did not leave a comment.

Thomas S.
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very easy process...perfect service

John K.
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I enjoyed the use of your app so much. As a twenty year mover using little trucks to shuttle with, your app made it quick and smooth! I raved o fb.

Christmas N.
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Customer did not leave a comment.

Binta R.
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Customer did not leave a comment.

Marsha J.
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Truck was a little dirty but service was great. Checking out and back in was quick and effortless

Paul W.
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As usual the staff was helpful and the equipment was well maintained. Thank you for continuing with your excellent service

Richard H.
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Customer did not leave a comment.

TYRESE S. | Overall Experience |
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The staff and facility was great! A little overpriced but it was good.

JAMES A. | Overall Experience |
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Everyone we very helpful and professional and polite, thank you very much.

Dashawn H. | First Impressions |
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The service rep was very knowledgeable with storages and very helpful with my decision making on the size of the unit. He definitely went above and beyond to make sure I had all that I needed and Conveniently placed my unit on the bottom ground floor. I appreciate great service, I also will be recommending this place for sure. And using this location for all my future storage needs -“and truck rentals. Thanks again

NOE R. | Overall Experience |
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Customer did not leave a comment.

Matthew d. | Overall Experience |
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Customer did not leave a comment.

Michael Z. | First Impressions |
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eXCELLENT CUSTOMER SERVICE

Terrence F. | Overall Experience |
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Customer did not leave a comment.

ouffeuwnou s. | Overall Experience |
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Customer did not leave a comment.

Gary M. | Overall Experience |
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The management staff at the branch of record where I conducted my business were very professional and accommodating and I would gladly use their services again and recommend them to anyone needing their services.

SHELLI E. | First Impressions |
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Customer did not leave a comment.

rodney c. | Overall Experience |
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Very helpful and understanding thank you

John D. | Overall Experience |
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Great Location and well run

lavias P. | First Impressions |
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Consumer services was great and fast

Jillian K. | First Impressions |
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Dirty storage unit and I refused to move in the unit.

Jillian K. | Overall Experience |
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Communication was horrible, the unit was dirty which is the reason I didn’t move in.

Joey's C. | Overall Experience |
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Great

norma s. | Overall Experience |
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The Hamden Staff are always polite, helpful and super professional! Thank you!

Tanya Y. | Overall Experience |
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Awesome place of business.

Jackelyn P. | First Impressions |
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Thank you for making it a first floor unit, this makes moving your things way easier 😀

Michelina A. | First Impressions |
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Reserved a unit but wouldn't be big enough for everything it was close to closing time and staff was able to up grade to a larger unit thanks for the great service.

John D. | First Impressions |
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I was suppose to pick up mu U haul tonight at 7 pm and did not get my code to pick up the truck Very bad customer service

Micheal B. | First Impressions |
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This Michael wife we had nocomplaints, accomplish what we had to do Thank You and we will use your service again From Mr. And Mrs Beamon, or Customer satisfaction rate it a 10

mike j. | Overall Experience |
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The staff far exceeded my expectations. Helpful, friendly, timely. I wish every company I buy services from were as good.

chris b. | Overall Experience |
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This facility worked well for what we needed at the time. Everyone we dealt with there was helpful.

MASIKA M. | Overall Experience |
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I made the full payment before the auction date as I was told. I have a receipt number and my next due date wasn't until August 30th. What happened to my items that were in storage?

Deborah G. | First Impressions |
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Customer service Representatives were very helpful which made the move easy plus it didn’t take long to check in or out thank you

Gary M. | First Impressions |
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Repeat customer. I have a disability which makes life difficult in this economy. I appreciate being able to put all of my belongings in a well maintained facility without spending a fortune to do so.

Hamardo S. | Overall Experience |
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The storage facility was well maintained. My unit was on the first floor so my moving stuff in and out the facility was extremely seamless.

Chantel H. | First Impressions |
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Joseph Gattilia did an AMAZING job helping us find the perfect storage. His is extremely knowledgeable and friendly. Because of Joseph's outstanding customer service, u-haul gained a customer for life

Naiska C. | First Impressions |
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When reserving by phone I was told the storage units are prorated, I found out at checkout they’re not. But, the process to reserve online & follow-thru to get keys was easy + the workers are kind.

kathleen s. | First Impressions |
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The staff are very kind and professional. I will recommend this location to my friends and family.

Elizbeth R. | First Impressions |
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Very pleasant and helpful staff.

verona w. | Overall Experience |
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Every thing was great

Patricia M. | First Impressions |
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Matt who helped me was very patient with me in answering all of my questions about setting up my unit

Emanuel f R. | Overall Experience |
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We had several temporary moves and in need of the U-haul truck and storage units. The equipment and staff are excellent. Thanks U-Haul!

Jalal C. | Overall Experience |
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Nice large facility.

elizabeth b. | Overall Experience |
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Great facility! Everything was well taken care of when I stored there for a year and a half. The staff even went above and beyond and helped me find my keys when I lost the in the car!

jonathan b. | Overall Experience |
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The only negative was the cost of the rental.

Jeanette M. | Overall Experience |
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Thank you for storage of all my stuff and being so nice and friendly atmosphere. I will tell all my friends about your company.

akilah h. | Overall Experience |
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Nice place, good customer service.

amelia r. | Overall Experience |
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Grateful for the monthly email reminders because with my busy life I would never remember that my storage payments was due. So thank you for the reminder.

frieda h. | Overall Experience |
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Very friendly and helpful staff

MAKARNA E. | Overall Experience |
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N/A

TRACY C. | Overall Experience |
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This facility was fantastic! We had our belongings in here for five years. The facility was well maintained - no bugs, climate was well-regulated - and the staff was really friendly. Thanks!

Curtis B. | Overall Experience |
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Staff at this facility were simply fantastic across the board. I felt the storage structure was also first class. I would highly recommend this facility to others.

Nichole D. | First Impressions |
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Staff were very helpful in assisting me with my storage units-selecting the appropriate size, answering all my questions, and working a reasonable price.

TIFFANY C. | Reservation |
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The guys that work there was very helpful!

cynthia f. | Overall Experience |
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none

Danita F. | Overall Experience |
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Everything was wonderful, especially the people. Thanks

micheal C. | Reservation |
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Making the reservation was easy and Mathew provided me with excellent customer service.

Lynette J. | Overall Experience |
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this facility was helpful and was able to meet needs of us as a user. they were more willing to check and to make suggestions to users. they were more competent on the computer interface than others

Laura C. | Overall Experience |
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Helped us out of a bind when we needed storage in a hurry!

Elizabeth A. | Overall Experience |
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The staff is always friendly, helpful, and available!

Sandra G. | Overall Experience |
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I had trouble with the doors to the building not being unlocked at opening (7am)& it took a while to get assistance. This is tough when the only time I could go is 7-7:30 to get to work on time for 8.

Mellisa M. | Overall Experience |
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We have had numerous uboxes delivered to Hamden. They have been amazing, friendly and easy to work with every time. Highly recommend this facility!

Shannon P. | Overall Experience |
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The rooms have no lighting, narrow halls, low beams, small doors, no air conditioning or climate control. Stairs and no elevators, completely inconvenient. Most of the staff was friendly and helpful.

Sarah L. | Overall Experience |
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all good

Kevin B. | Overall Experience |
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The staff was very friendly and helpful from the time I moved in to the time I moved out. I would highly recommend this location.

portia a. | Overall Experience |
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Thanks for the help. Very good service

No reviews have been submitted for this location.

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