Customer Reviews for U-Haul Moving & Storage of Hamden

5,566 reviews

1685 Dixwell Ave   Hamden, CT 06514
(Merritt Pkwy-Exit 60)

(203) 281-3390

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(203) 281-3390

1685 Dixwell Ave
Hamden, CT 06514
(Merritt Pkwy-Exit 60)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Fast, efficient, and knowledgeable staff.

Thongsabai B. 
Rating:
4.0

Customer did not leave a comment.

Pasquale L. 
Rating:
4.0

Customer did not leave a comment.

marcia G. 
Rating:
5.0

Customer did not leave a comment.

ALEKSEY B. 
Rating:
5.0

Have some new trucks the one I had was very Hard to To manage was the old one came back but they didn't have any other One so I had to stick with it I pray all the way there and all the way back a back that I wouldn't have any problem driving thank God everything was good

JUDITH E. 
Rating:
5.0

Great customer service!

Debra C. 
Rating:
5.0

Customer did not leave a comment.

Veronica P. 
Rating:
5.0

Customer did not leave a comment.

SULEYMAN F. 
Rating:
5.0

Customer did not leave a comment.

Ariana L. 
Rating:
5.0

Always easy to deal with!

Rich A. 
Rating:
1.0

I was charged an additional $28 without telling me the reason

Patrick M. 
Rating:
1.0

Customer did not leave a comment.

Joshua G. 
Rating:
5.0

Everything was good

Tasha A. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
3.0

Make certain the reserved vehicle is available!!!

liz A. 
Rating:
5.0

Customer did not leave a comment.

Randall S. 
Rating:
3.0

Customer did not leave a comment.

dramone s.  |  Overall Experience 
Rating:
5.0

👍🏻👍🏻👍🏻👍🏻

Juan C. 
Rating:
4.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
2.0

The 26 foot truck I reserved was not available. I did not find this out until I arrived. I was forced to take a 20 foot truck because everything was already packed and ready to go. This meant I had to take multiple trips and put many more miles on at $1.19 a mile . Also, I was told that the gas tank was full. I drove 154 miles and I had to put in 17.3 gallons to fill it. So either it was not full or your truck gets less than 8 miles per gallon. I was not offered any accommodations. Therefore, when I move again next month, I will not be using this location

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

Judah E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
2.0

I did not feel like a valued customer. No smiles, smiling does not cost anything. It felt like you were doing them a favor by supporting their business. They say service is a lost art, this is an example of that.

Ralph N. 
Rating:
5.0

Customer did not leave a comment.

Matt W. 
Rating:
5.0

Great service. Walked in, person said they saw me drive in. Got me out fast.

ALLEN C. 
Rating:
5.0

Thank you for your services

Estella M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ian B. 
Rating:
5.0

Customer did not leave a comment.

Marc J. 
Rating:
5.0

Less paperwork

Giovanni F. 
Rating:
5.0

Customer did not leave a comment.

Arthur R. 
Rating:
5.0

Guys and gals here are friendly and helpful Rented trucks twice in about 3 weeks Service was always great

richard N. 
Rating:
1.0

Line in store. Customer rep said that he would be with me soon, then walked out of the store. I could see him through the window working with my trailer, but never said a word to me about it.

Tigger F. 
Rating:
4.0

Low windshield-washer fluid. Water on floor in back when we picked up van. In general, note that the cargo van is advertised as fitting a queen mattress, but the van isn't tall enough to fit one, so we had to go in on a diagonal and squash the mattress against the wall.

David L. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Customer did not leave a comment.

Diane D. 
Rating:
5.0

Customer did not leave a comment.

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

I feel it is unfair that you charge for mileage and ask your customer to refuel the tank 59 cents a mile is what the government allows for mileage reimbursement and then you make the customer refill the tank. It should be one of the other. Appears you are double dipping Rental companies usually want the vehicle returned with the same amount of fuel but they do not charge for mileage. I don't think what you are doing is right.

mike P. 
Rating:
5.0

Customer did not leave a comment.

Davis D. 
Rating:
3.0

Customer did not leave a comment.

Mike C. 
Rating:
4.0

Quick help and pick up went as planned.

Benjamin M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Customer did not leave a comment.

WILBERT C. 
Rating:
5.0

Customer did not leave a comment.

Steve J. 
Rating:
4.0

Customer did not leave a comment.

Jose L. 
Rating:
4.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

I am recommending this location due to the excellent staff. My interactions exceeded my expectations and I was treated as a valued and important customer.

David W. 
Rating:
4.0

Customer did not leave a comment.

Evan D. 
Rating:
5.0

Have vehicle full of fuel in pick up

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

All vehicles need to be Sanitized

DONALFRANCIS T. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
4.0

Customer did not leave a comment.

Matthew S. 
Rating:
4.0

Customer did not leave a comment.

Tobre E. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
3.0

Make it easier to find the truck when using mobile app. It seemed hidden away from the main entrance area and had to go inside to find it.

Elliot M. 
Rating:
5.0

Customer did not leave a comment.

evan A. 
Rating:
3.0

Customer did not leave a comment.

Lynesha M. 
Rating:
5.0

Customer did not leave a comment.

Prescott W. 
Rating:
5.0

Excellent experience.

Nicholas P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

The drop off was quick and easy too. The attendant greeted me right away, checked and unhooked the trailer, and had me on my way fast.

Robert L. 
Rating:
5.0

Great service. Quick and hassle free. The sales rep was very pleasant and personable. He provided a Great walk thru to make sure I was comfortable with everything and he expertly answered all my questions. Great experience!

Paul A. 
Rating:
2.0

Hire staff that actually like what they are doing. None of the four guys working there have any personality or are friendly.

ROSA T. 
Rating:
5.0

Customer did not leave a comment.

Kristine S. 
Rating:
5.0

Agent very helpful

Bonnie M. 
Rating:
5.0

Customer did not leave a comment.

Guy G. 
Rating:
4.0

Charged me for insurance even tho I declined...I saw the mistake and they rectified it upon return Told me car was fullnit 5/8 gas...said they gave me wrong contract...I had to catch the error though...otherwise good location

Shawn A. 
Rating:
4.0

Customer did not leave a comment.

Lawrence J. 
Rating:
3.0

Customer service needs to improve

TERRENCE R. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
4.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Make online easier to do

John B. 
Rating:
3.0

I did not receive a receipt via email.

Philip L. 
Rating:
5.0

Customer did not leave a comment.

Alex C. 
Rating:
5.0

Great Job , busy place but in and out

Bruce C. 
Rating:
3.0

The van cut off in the middle of the street. I'm very disappointed!

TAMIKA H. 
Rating:
5.0

Customer did not leave a comment.

Kismet D. 
Rating:
5.0

Customer did not leave a comment.

Guy G. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Great service and the quality of the cargo can was terrific.

Jacob T. 
Rating:
4.0

Customer did not leave a comment.

Rosa K. 
Rating:
5.0

Very helpful crew

andre C. 
Rating:
4.0

Make sure you check for extra equipment. I ordered a dolly. It was not in the truck so I had to drive back to get it. Luckily I lived just 2 miles away!

TOM O. 
Rating:
5.0

Customer did not leave a comment.

paul L. 
Rating:
4.0

Customer did not leave a comment.

Domingo P. 
Rating:
1.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Efficient and easy. Takes the sting out of the hell of moving

Marianne M. 
Rating:
5.0

Seamless transaction

Maureen R. 
Rating:
5.0

Customer did not leave a comment.

Mark R S. 
Rating:
5.0

Van was very smelling that gave me a bad migraine and I had to clean some of it out I told the worker when I got back because I couldn't return to get another one I was on a time limit and he didn't even give me credit towards the truck that's not a good business

ANN C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
4.0

Customer did not leave a comment.

john R. 
Rating:
5.0

Everyone on site was friendly & clear & eager to help. Great attitudes. Renting another truck this week & will return from this site.

Marianne M. 
Rating:
5.0

Customer did not leave a comment.

Evan R. 
Rating:
1.0

Customer did not leave a comment.

holly I. 
Rating:
4.0

Nothing -- easy access, nice staff

Maury K. 
Rating:
5.0

The staff were always friendly and willing to help.

ELAINE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laquita p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregg G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Davena T.  |  Overall Experience 
Rating:
4.0

the key cards did not work

dominic M.  |  First Impressions 
Rating:
2.0

Asked to have bill paid by cc automatically every month, then I got a bill which I figured was just to tell me what was going to be charged. Then I get a late notice and when I called and explained the person didn’t even offer to waive the fee. When I went to the unit it was still locked out, I asked someone to remove the lock which she did. Then someone else came and said in a rude manner that next time I’m late I need to stop in the office and ask to have the lock removed. Great way to treat a new customer.

Coby S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SAMMANTHA W.  |  First Impressions 
Rating:
5.0

My experience with uhaul was perfect. The moving process was made so much easier with uhaul’s resources. Fair price, the store has anything and everything i needed for moving. The staff is always cheerful, polite, and very helpful. I’ll recommend this uhaul site to anyone i know is moving. Next time i need storage i will come back to this site. I’m even going to invest in UHAL stock. Thank you all for making my move easier.

Tom M.  |  Overall Experience 
Rating:
5.0

The staff was very helpful

Vernessa H.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Pairs M.  |  First Impressions 
Rating:
1.0

The manger Felix , wouldn’t let me store my items there because of a situation that happen at another facility, not his facility. Nobody did not ask me what happen , they took word from one person to another. The trainee on water street was rude , he had bad customer service and the things he was saying to me was so disrespectful. Shame on you Felix, and I hope another family is not in a situation and you take word of someone else . You wasn’t even there . As a manger you should of ask what happen to see what my side was , but I felt like you guys saw, a black woman and automatic label me as a ghetto , section 8 loud mouth woman . Nope you have it all wrong , Iam a hard working single mother that carry 3 jobs . I provide for my kid , no assistance, no help I work for everything. Neither less to say I have less than 24 days to find a home for me and my child . So excuse me I can be under some stress, so if I took it out on the other guy I simply apologize but that still don’t excuse the fact how he talked to me and how Felix acted.

Pairs M.  |  Overall Experience 
Rating:
5.0

Slight hiccup with storage unit that was fixed quickly and professionally.

Coby S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeff Z.  |  Overall Experience 
Rating:
5.0

Great service. Very pleased

dolores S.  |  Overall Experience 
Rating:
5.0

Keep this way all the times!!

ABRAHAM H.  |  Overall Experience 
Rating:
5.0

Very professional staff. Courteous and helpful.

MICHAEL J.  |  First Impressions 
Rating:
5.0

Always excellent staff, very understanding, this why i use uhaul.

ROSE J.  |  First Impressions 
Rating:
2.0

Where is my Bill...cant find on my u haul account. Web site absolutely sucks for finding information of past storage rental. WHERE IS MY REFUND AMOUNT

Steven B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Khadijah W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LISA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anita S.  |  First Impressions 
Rating:
5.0

From the staff to the location Uhaul overall was super helpful. Even during my move out the staff was super helpful. My only issue was that it was hard to get you all on the phone other than that thank you all for the experience.

Melissa R.  |  Overall Experience 
Rating:
5.0

The manager and staff were extremely helpful. We were very impressed with the facility and service and also rented vans from them

Pamela S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD H.  |  Overall Experience 
Rating:
5.0

Easy check in and out

MICHAEL A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REGINA W.  |  Overall Experience 
Rating:
1.0

Never again!!! I received No communication for 1 yr due to Covid is what I was told. I forgot I had the unit and then was told to pay or unit will be sold. Not one call or email for a year then that? My name was blasted all over the newspaper auctioning for a unit that had nothing in it. Also you can never get through to anyone in the local office. Just terrible!

ALLEGRA K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yagnaseni D.  |  Overall Experience 
Rating:
4.0

Very dark in the room itself but overall a great experience with very helpful staff!

Giavanna C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEION C.  |  First Impressions 
Rating:
5.0

Courteous and helpful Easy to use

Sayed A.  |  Overall Experience 
Rating:
5.0

None

ABRAHAM H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nenha Y.  |  Overall Experience 
Rating:
1.0

This was the worst experience ever. I got to the storage place and after driving from NYC to Connecticut for almost 3 hours, they didn’t have a storage available for my things. They had to change the storage place to another city so I had to drive more than what I expected. On top of that you have the audacity to change me 0.43 cents for extra mileage.

Mariel C.  |  First Impressions 
Rating:
5.0

Excellent service

Lauren O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rita C.  |  First Impressions 
Rating:
5.0

The staff at UHUAL made me feel secure and was always very helpful. I would rent from them again.

RITA C.  |  Overall Experience 
Rating:
4.0

The only concern I had were the visibility of the rat traps that were very large and the mice traps inside the storage area. The storage doors also had significant space between the bottom of the door and the floor, which would allow for rodents to access.

Laura L.  |  Overall Experience 
Rating:
3.0

The smaller units were surprisingly dingy. We ended up needing a larger one, which was much nicer. But I would never want to store my belongings in the smaller units. They were dark and did not look very well maintained or secure.

Alexis L.  |  Overall Experience 
Rating:
5.0

I will always use u-haul for my moving needs

MAZATTA M.  |  First Impressions 
Rating:
5.0

Great experience

derek t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rhonda T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marcus H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

grace l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stacee m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Apex P.  |  First Impressions 
Rating:
3.0

I had a reservation, but was sent to two different locations. I don't understand the purpose of a reservation and then no storage guarantee. I was misinformed twice. The manager at the Hamden location Joe did turn it around for us it wasn't his error. He went above and beyond and was able to get us a storage after traveling from out of state.

TIMOTHY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James A.  |  Overall Experience 
Rating:
5.0

Staff was super helpful in getting me set up.

Natalie A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elayne M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRace C.  |  Overall Experience 
Rating:
5.0

Very helpful and accommodating. Would definitely recommend this location.

Lauren O.  |  First Impressions 
Rating:
5.0

Thanks

Rae P.  |  First Impressions 
Rating:
5.0

The only drawback was the fuel charge. We returned the truck with the same amount of fuel we started with, but was expected to bring it back with more than we started with and was charge $6.17 for fuel. We our trip was 13 miles in total. A definite fuel ripoff

Laytisha C.  |  First Impressions 
Rating:
5.0

Employees were extremely nice and super helpful. They took their time to explain and re explain the access card. I love the fact that my unit has an alarm on it too. I feel like my stuff is super secure. Thank you for having a safe storage facility.

Jenny B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bhartendu P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeramie V.  |  First Impressions 
Rating:
5.0

There was an employee named Kay (I think that was his name) who was absolutely amazing. He answered all of our questions and was super helpful and friendly. Very professional and knowledgeable and was a huge help. After a 12 hour, multi state trip he was a wonderful friendly face to greet us. Everything was streamlined and easy. I cannot express enough how great he was. Please promote him.

Alexis L.  |  First Impressions 
Rating:
5.0

As always, my experience was excellent! The staff was very professional, and extremely helpful.

Cheryl R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Z.  |  First Impressions 
Rating:
5.0

Representative Weber above and beyond his duties! This sales associate took time to show us different storage units and explained the policy in detail. Excellent customer service

James A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

katharine l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrew N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARACELIS R.  |  Overall Experience 
Rating:
5.0

Joe went above and beyond to make sure we were satisfied and could in fact use their location for our storage needs.

Adrienne D.  |  First Impressions 
Rating:
5.0

We had an issue with getting a storage unit online. Spoke with Debra at customer service she was great. Spoke with Joe G, the site manager, he was great ! He had us work with Kevin and Anthony the next morning to get a unit,they were awesome! I am very pleased with their help! They were professional and friendly. I would highly recommend this team and location! Thanks to all for helping us during a critical time. David Desing

DAVID D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cerise s.  |  First Impressions 
Rating:
5.0

Staff was always gracious in answering any and all of my questions.

DONNALEE T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nick S.  |  First Impressions 
Rating:
5.0

My experience was wonderful. From the friendly staff to the easy storage solutions. Will use again in the future.

ROMAN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROMAN G.  |  First Impressions 
Rating:
5.0

I had an amazing experience with U-HAUL. Joe Gattilia and His Staff, are Professional, Courteous and Customer Service Friendly. Bravo Joe. Thank You so much!!

joseph c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph R.  |  Overall Experience 
Rating:
5.0

No complaints except office staff were not wearing masks and had to be asked to don them.

Michael D.  |  Overall Experience 
Rating:
5.0

Rep that helped me was very helpful and friendly.

ashley t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gina Michelle A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maryann P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roxanne H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

victoria f.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Fitzgerald H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARACELIS R.  |  First Impressions 
Rating:
5.0

The staff and facility was great! A little overpriced but it was good.

TYRESE S.  |  Overall Experience 
Rating:
5.0

Everyone we very helpful and professional and polite, thank you very much.

JAMES A.  |  Overall Experience 
Rating:
5.0

The service rep was very knowledgeable with storages and very helpful with my decision making on the size of the unit. He definitely went above and beyond to make sure I had all that I needed and Conveniently placed my unit on the bottom ground floor. I appreciate great service, I also will be recommending this place for sure. And using this location for all my future storage needs -“and truck rentals. Thanks again

Dashawn H.  |  First Impressions