Customer Reviews for U-Haul Moving & Storage of Hamden

the shocks and struts were in bad shape, they need to be replaced

Clone your employee that helped me. He was very considerate and helpful. Presented a very receiving customer attitude. And made the return of all equipment easy and manageable. Thank you.

The person who did this rental was fantastic. They deserve a raise

Checking in and out was very efficient. Thanks.

It was a very quick and smooth process. The van was ready and clean upon arriving their to pick it up. The return process was very quick and easy.

Full disclosure of fees. I was told if I returned the truck in less than 24 hours I would get refund for the second day. Returned the truck in 23. Unfortunately 30 min after hours. Got my invoice with a $20 after hours return fee and no credit for the day not used. Early return cost me an extra days rental charge.

Excellent service. Staff hooked up the trailer and performed a light and safety check. The best service I have received at a U-Haul location.

Everything was good

There were some payment and email glitches, but they were minimal.

Very good service.

The UX for reserving a vehicle and for doing touchless pickup is really bad. I ended up having to go in the store anyway because the touchless pickup asked for my passport (?!?!) or to call two people - who may or may not have picked up the phone. The touchless system also said the van I rented was different than the one I got. I wish I'd known that before doing touchless, I would have gone straight in the store. I also made the same reservation twice when I started this process, because it wasn't clear that the process to reserve had ended. Had to cancel one reservation. Fix your online experience!

Rep that helped me was very helpful and friendly.

I have no negative notes. Staff was diligent and polite. Process was seamless.

The cab was not clean. The inside of the windshield had something on it making it difficult to see, the door jambs were disgusting and one door still had the previous renter's garbage in it. The U Haul rep did apologize and give us a $15 credit on the bill.

Yes nice

The customer service at the pick up location was super helpful and knowledgeable. As well as friendly and courteous. She made the experience easy and quick. Forgot her name sorry

The counter staff were behind plexi partitions but not wearing masks. My staff person came out from behind his partition not wearing a mask, went outside with his mask on, got into the van that I was going to rent without this mask on, drove the van back to me and got out with a mask on and didn't bother to wipe down the van before I got it in. Very disappointed.

I dropped it off and didn't have to do anything it was fast and easy.

Joe was amazing. He was thorough and explained all charges and helped fix my reservation that was changed from the original location to this location. He found a drop off location that offered a return incentive that was closer to my move location. He helped me with mileage. All around, I couldn't have been happier. Thanks Joe! Uhaul just got a customer for life.

Truck had transmission problems.

Continue to have great customer service

No improvement needed at this time!

The Hamden crew is always pleasant and willing to help. I have two locations closer to where I work and live that I skip to go to the Hamden location.

We went inside to pick up the van we rented. There were 2 agents behind the counter. They were both very helpful but neither was wearing a mask. The van was great. Much more comfortable than expected.

Inform people 10 foot trucks do not have ramps

Returned trruck same day at 5:15. Could not fo it with my iphone. Location was on and it was saying couldnt find location. Took 1/2 hr Another customer was able to finally help using my friends phone who also has iphone and couldnt locate. Took too long but thanks to the girl for finally getting phone connected

The staff when out of their way to provide for us! Very good people

Everything went quickly and smoothly. Thank you.

Staff was very pleasant and helpful at both pick-up and return. The facility is clean and well-organized.

I rent from this location often. Usually easy with no issues. I rented a pickup twice within a week. This is the second time the gas Level noted on the contract was higher than the actual gas gauge. Once is a simple error. Twice is bordering on unethical practices.

I actually exchanged my truck with one in Orange. The Orange facility and service was outstanding. The truck from Orange was spotless. A HUGE thank you to Taylor who worked with me on the phone to find a new truck, to make the transition easy to make and to take the time to follow up with me after.

Customer service (black woman) behind the counter was very friendly! She even thanked me for reserving online. Great service. Quick and seamless.

Just make sure nothing is broken in the inside of vehicle. that's all like the knob for the roll down window. Otherwise everything was good. Thanks

Have more equipment available on location.

When we arrived there was a sign that read vehicle drop off, but it was occupied by some folks cleaning another truck. Adding a second designated spot for vehicle drop off would be nice since we didn't have much room to maneuver with a trailer on the back of our truck.

have rented from this store before, will continue to do business.

I rent from this location a lot and always rate it high This was the first time the rental was dirty. Also all 3 employees did not wear a mask inside. Not even the cleaning lady was wearing one. Very Disappointed in the experience.

Truck was ready when promised, very clean and ready to go.

Advised the customer in advance if the vehicle they reserved online is not available before getting to the store.

I have rented trucks from them during COVID19 and it was spotless. This time there was a face mask and hair bow in front door. This represents uncleanliness.

Nothing. Everyone was kind, courteous, and prompt.

Nothing to add at this time

Reserving the truck was easy, check out/check in was quick and efficient.

Everything turned out very well. I'm impressed with the staff. They provided excellent customer service and I am quite pleased and appreciate the way this experience contributed to making my day a good one. Thank you

very easy process...perfect service

I enjoyed the use of your app so much. As a twenty year mover using little trucks to shuttle with, your app made it quick and smooth! I raved o fb.

Truck was a little dirty but service was great. Checking out and back in was quick and effortless

As usual the staff was helpful and the equipment was well maintained. Thank you for continuing with your excellent service

The staff and facility was great! A little overpriced but it was good.

Everyone we very helpful and professional and polite, thank you very much.

The service rep was very knowledgeable with storages and very helpful with my decision making on the size of the unit. He definitely went above and beyond to make sure I had all that I needed and Conveniently placed my unit on the bottom ground floor. I appreciate great service, I also will be recommending this place for sure. And using this location for all my future storage needs -“and truck rentals. Thanks again

eXCELLENT CUSTOMER SERVICE

The management staff at the branch of record where I conducted my business were very professional and accommodating and I would gladly use their services again and recommend them to anyone needing their services.

Very helpful and understanding thank you

Great Location and well run

Consumer services was great and fast

Dirty storage unit and I refused to move in the unit.

Communication was horrible, the unit was dirty which is the reason I didn’t move in.

Great

The Hamden Staff are always polite, helpful and super professional! Thank you!

Awesome place of business.

Thank you for making it a first floor unit, this makes moving your things way easier 😀

Reserved a unit but wouldn't be big enough for everything it was close to closing time and staff was able to up grade to a larger unit thanks for the great service.

I was suppose to pick up mu U haul tonight at 7 pm and did not get my code to pick up the truck Very bad customer service

This Michael wife we had nocomplaints, accomplish what we had to do Thank You and we will use your service again From Mr. And Mrs Beamon, or Customer satisfaction rate it a 10

The staff far exceeded my expectations. Helpful, friendly, timely. I wish every company I buy services from were as good.

This facility worked well for what we needed at the time. Everyone we dealt with there was helpful.

I made the full payment before the auction date as I was told. I have a receipt number and my next due date wasn't until August 30th. What happened to my items that were in storage?

Customer service Representatives were very helpful which made the move easy plus it didn’t take long to check in or out thank you

Repeat customer. I have a disability which makes life difficult in this economy. I appreciate being able to put all of my belongings in a well maintained facility without spending a fortune to do so.

The storage facility was well maintained. My unit was on the first floor so my moving stuff in and out the facility was extremely seamless.

Joseph Gattilia did an AMAZING job helping us find the perfect storage. His is extremely knowledgeable and friendly. Because of Joseph's outstanding customer service, u-haul gained a customer for life

When reserving by phone I was told the storage units are prorated, I found out at checkout they’re not. But, the process to reserve online & follow-thru to get keys was easy + the workers are kind.

The staff are very kind and professional. I will recommend this location to my friends and family.

Very pleasant and helpful staff.

Every thing was great

Matt who helped me was very patient with me in answering all of my questions about setting up my unit

We had several temporary moves and in need of the U-haul truck and storage units. The equipment and staff are excellent. Thanks U-Haul!

Nice large facility.

Great facility! Everything was well taken care of when I stored there for a year and a half. The staff even went above and beyond and helped me find my keys when I lost the in the car!

The only negative was the cost of the rental.

Thank you for storage of all my stuff and being so nice and friendly atmosphere. I will tell all my friends about your company.

Nice place, good customer service.

Grateful for the monthly email reminders because with my busy life I would never remember that my storage payments was due. So thank you for the reminder.

Very friendly and helpful staff

N/A

This facility was fantastic! We had our belongings in here for five years. The facility was well maintained - no bugs, climate was well-regulated - and the staff was really friendly. Thanks!

Staff at this facility were simply fantastic across the board. I felt the storage structure was also first class. I would highly recommend this facility to others.

Staff were very helpful in assisting me with my storage units-selecting the appropriate size, answering all my questions, and working a reasonable price.

The guys that work there was very helpful!

none

Everything was wonderful, especially the people. Thanks

Making the reservation was easy and Mathew provided me with excellent customer service.

this facility was helpful and was able to meet needs of us as a user. they were more willing to check and to make suggestions to users. they were more competent on the computer interface than others

Helped us out of a bind when we needed storage in a hurry!

The staff is always friendly, helpful, and available!

I had trouble with the doors to the building not being unlocked at opening (7am)& it took a while to get assistance. This is tough when the only time I could go is 7-7:30 to get to work on time for 8.

We have had numerous uboxes delivered to Hamden. They have been amazing, friendly and easy to work with every time. Highly recommend this facility!

The rooms have no lighting, narrow halls, low beams, small doors, no air conditioning or climate control. Stairs and no elevators, completely inconvenient. Most of the staff was friendly and helpful.

all good

The staff was very friendly and helpful from the time I moved in to the time I moved out. I would highly recommend this location.

Thanks for the help. Very good service