Customer Reviews for U-Haul Moving & Storage of Hamden

5,366 reviews

1685 Dixwell Ave   Hamden, CT 06514
(Merritt Pkwy-Exit 60)

(203) 281-3390

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(203) 281-3390

1685 Dixwell Ave
Hamden, CT 06514
(Merritt Pkwy-Exit 60)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nice folks to do business with!

RICHARD G. 
Rating:
1.0

Gave me a truck with a cracked starter truck needed up dying while I was moving my furniture. Helpers left cause roadside assistance was taking too long and I had to wait over 2hrs and finish moving myself

SHAQUEEM R. 
Rating:
3.0

It was fine, a typical UHaul experience.

Matthew S. 
Rating:
5.0

My experience with uhaul was perfect. The moving process was made so much easier with uhaul’s resources. Fair price, the store has anything and everything i needed for moving. The staff is always cheerful, polite, and very helpful. I’ll recommend this uhaul site to anyone i know is moving. Next time i need storage i will come back to this site. I’m even going to invest in UHAL stock. Thank you all for making my move easier.

Tom M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaDarius W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
5.0

The staff was very helpful

Vernessa H.  |  First Impressions 
Rating:
5.0

You guys were excellent with customer service. I appreciate the service . Very reasonable with prices.

KIMBERLY W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Everything went very smoothly. Everyone was friendly and helpful. Thank you.

Mark G. 
Rating:
1.0

Customer did not leave a comment.

Pairs M.  |  First Impressions 
Rating:
1.0

The manger Felix , wouldn’t let me store my items there because of a situation that happen at another facility, not his facility. Nobody did not ask me what happen , they took word from one person to another. The trainee on water street was rude , he had bad customer service and the things he was saying to me was so disrespectful. Shame on you Felix, and I hope another family is not in a situation and you take word of someone else . You wasn’t even there . As a manger you should of ask what happen to see what my side was , but I felt like you guys saw, a black woman and automatic label me as a ghetto , section 8 loud mouth woman . Nope you have it all wrong , Iam a hard working single mother that carry 3 jobs . I provide for my kid , no assistance, no help I work for everything. Neither less to say I have less than 24 days to find a home for me and my child . So excuse me I can be under some stress, so if I took it out on the other guy I simply apologize but that still don’t excuse the fact how he talked to me and how Felix acted.

Pairs M.  |  Overall Experience 
Rating:
5.0

I've used this UHaul location a number of times. The staff members are friendly and helpful. This one time the truck had not been thoroughly cleaned, the tires were underinflated, and the side door on the van did not close properly.

JENNIFER K. 
Rating:
5.0

Well run facility Have rented trailers and vans several times and everything always goes smoothly Good equipment and nice staff

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

ARACELIS R. 
Rating:
3.0

The trailer I rented had NO running lights so driving at night was stressful!

Keith P. 
Rating:
4.0

The mover help, First Class, was scheduled to come between 11-11:30. They never showed up. We waited until 12:30. I texted them around 12:00 to see where they were. The only response I had was a "liked" my msg! Nothing else. Around 1:00 I received a text saying they must be running late. At that time we cancelled. I'm hoping for a refund! But I haven't gotten through to anyone with Mover Helpers group. I'll try again today. I will not recommend using this part of U-Haul. Obviously not reliable.

Jonathan L. 
Rating:
2.0

I was very disappointed with my UBox experience. I received no email or notification that my box was shipped. When shipping my entire collection of belongings across the country I would expect updates and a tracking number like with any package. My UBox was shipped and delivered early which was great, but again I received no notification of that and only found out when I looked up my reservation out of curiosity. The earlier shipment date also changed the original payment due date which is something people should be notified of when they owe over $1700. My delivery date/unload date for my UBox was January 7th. I called the Alexandria UHaul multiple times that morning to confirm I could access my box, but lines were always busy and I was directed to the main UHaul customer service line. There I asked if I would be able to access my box and was told that as long as I went on my assigned date I would have no issue. When I arrived at the Alexandria UHaul, the manager had absolutely no knowledge of my box and pick up date and proceeded to tell me I was supposed to call for a pick up time, something I have not once been asked or told to do by any UHaul rep. I told her customer service said I could just show up and she responded back to that with attitude as if my request to access my box on my given date was a hassle. It then took an hour for them to retrieve by box. Overall, I was very disappointed with the process and the customer service I received. I paid a lot of money for this and expected more. Moving and shipping one's entire life belongings is stressful and UHaul only made that process more so.

HEATHER D. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY P. 
Rating:
5.0

Customer did not leave a comment.

STEVE O. 
Rating:
5.0

Nothing! The young lady that provided me derive was exceptional with her customer service. She needs to train others!

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY H. 
Rating:
5.0

Please convert the 12 volt cigarette lighter style charging ports inside the truck to USB ports. Nobody carries round, 12 volt converter plugs anymore. Those ports would have been a great help if they had been up to date. My phone battery died, my personal external battery died on my long trip. I urgently needed gps. I almost didn't make my destination because my battery ran down. I needed a charging port so badly.

Heather C. 
Rating:
5.0

Excellent customer service.

LIZA R. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

NAJAH E. 
Rating:
3.0

na

FATIMA E. 
Rating:
5.0

Customer did not leave a comment.

Maura G. 
Rating:
2.0

The fuel gage did not work and they charged me extra $40 after I put 15$ of gas in the tank.

OREN B. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Darren L. 
Rating:
1.0

Everything went good until I went to return my rental . I drove 80 miles, picked it up at around 3 pm and returned at 7pm the same day & uhual tried to charge me 2,000 miles of usage because they read the odometer incorrectly. After an hour of telling them it is impossible to travel that far in that time frame they finally realized their mistake but not without arguing with me first. I was extremely disappointed in them, would probably choose another location next time.

ALEXANDER L. 
Rating:
5.0

Staff were friendly.

Kenishia R. 
Rating:
5.0

Customer did not leave a comment.

JAMESJ M. 
Rating:
5.0

Customer did not leave a comment.

CRAIG R. 
Rating:
5.0

Customer did not leave a comment.

Valencia J. 
Rating:
4.0

I've reserved this truck before. The passenger door open indicator is always on which is a bit unnerving. Other than that, I have consistently good experiences renting from this site.

Janice W. 
Rating:
5.0

The gas mileage is crap, I got like 2miles to the gallon.

Reventon E. 
Rating:
5.0

Slight hiccup with storage unit that was fixed quickly and professionally.

Coby S.  |  First Impressions 
Rating:
5.0

The best customer service

ANN D. 
Rating:
5.0

Customer did not leave a comment.

LARRY O. 
Rating:
5.0

They were a pleasure to work with.

NAZIA R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Very easy drop off, no hassle.

Edward G. 
Rating:
4.0

Have trucks full of gas,

HAROLD R. 
Rating:
5.0

Customer did not leave a comment.

Portia E. 
Rating:
4.0

Customer did not leave a comment.

Jeff Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmie P. 
Rating:
5.0

Great service. Very pleased

dolores S.  |  Overall Experience 
Rating:
5.0

Keep this way all the times!!

ABRAHAM H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURENCE M. 
Rating:
1.0

First the truck we reserved was not available at the last minute. We had to take a smaller truck. Second when we reviewed the receipt we we're charged for gas despite the fact that there was more gas in the tank than when we pickup the truck.

ALBERT C. 
Rating:
5.0

Customer did not leave a comment.

Bertha L. 
Rating:
5.0

Returning the car it was a bit of a challenge. Taking photographs of the dashboard doors etc. in the middle of a dark Night. Otherwise it was fine

PAUL F. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH L. 
Rating:
5.0

Customer did not leave a comment.

PAUL D. 
Rating:
4.0

Efficient, reliable service

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

Sharday A. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE G. 
Rating:
5.0

Very good customer service.

MACIO H. 
Rating:
5.0

Rob was very friendly and knowledgeable. He reviewed my order and knew everything I needed before I got there.

Alexandria B. 
Rating:
5.0

Very professional staff. Courteous and helpful.

MICHAEL J.  |  First Impressions 
Rating:
5.0

Very good service, helpful staff, and accommodating. Will be renting more in the future. Thank you.

CHRISTOPHER S. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Thuan N. 
Rating:
5.0

Customer did not leave a comment.

BETSY D. 
Rating:
5.0

Always good service and smooth east transaction

PAUL R. 
Rating:
3.0

Trucks old and not good maintained.morning stuff were rood .

JAMAL T. 
Rating:
5.0

Always excellent staff, very understanding, this why i use uhaul.

ROSE J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCIS A. 
Rating:
2.0

Where is my Bill...cant find on my u haul account. Web site absolutely sucks for finding information of past storage rental. WHERE IS MY REFUND AMOUNT

Steven B.  |  Overall Experience 
Rating:
4.0

This visit was perfect. I generally have a difficult time getting the app to cooperate. Luckily there was no line to wait for an agent. I was in an out with my rental in no time. The return process is always quick and easy.

JANICEMACHELLE W. 
Rating:
4.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

donald M. 
Rating:
5.0

Customer did not leave a comment.

JAMESG L. 
Rating:
5.0

Customer did not leave a comment.

ALLEN C. 
Rating:
5.0

Great service, easy to do business with.

ALLEN C. 
Rating:
5.0

Everything was excellent

VERNESSA H. 
Rating:
5.0

First contact was with Orange location. Excellent, capable staff there helped me find a last-minute rental at the Hamden locatiom. Staff at Hamden were friendly and very helpful, noting how the trailer would pull empty vs. full, and how to stack it properly. Great experience and very friendly interactions at both locations.

MERRY F. 
Rating:
3.0

My entire uhaul experience was terrible. Picking up was a mess and my location was changed last minute from where I requested. Then when I went to drop off, I showed up and was told by customer service (not the actual guy running the store where I was dropping off) that I had to take it to a different location or I would be changed 3 times my initial fee since they needed it there. I was given no communication of this prior and tried to point out that my order said to drop it off at this requested location. They didn't care. Never again

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

ADAM P. 
Rating:
5.0

Customer did not leave a comment.

Khadijah W.  |  First Impressions 
Rating:
5.0

Service desk was extremely helpful and courteous.

MARK D. 
Rating:
3.0

Overall, no issues with the location and people working there. U-haul customer service and policy is another story.

SANTOS H. 
Rating:
5.0

My experience was event free.

EMMA B. 
Rating:
5.0

Excellent, friendly and helpful staff at both pick up and drop off. Best experience with U-Haul out of many

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

BASHAR M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

this is mr chapman ,,joe and his workers on hamden are the best!!!!!!!

JAMES C. 
Rating:
5.0

I've been renting trucks for over 20 yrs. I use the UHAUL app all the time. It's by far the best way to rent trucks. No hassle to pick or return. Staff is amazing at Hamden, Ct ( little shoutout). I wish all the rental truck companies would mirror this app!

John K. 
Rating:
3.0

Customer did not leave a comment.

Buil J. 
Rating:
5.0

I ordered 4 moving dollies through the 24/7 self service but when I picked up the truck they wasn't in the back. Fortunately the store was open and I was able to get them. If I picked the truck up outside of business hours I would not have been able to complete my move.

Richard D. 
Rating:
5.0

This is the best Uhaul I've ever rented from. We moved into a new house this year and rent pickup trucks or vans on occasion for transporting household purchases since we have compact cars. It's easy, convenient and always gone smoothly.

Joanna S. 
Rating:
5.0

Customer did not leave a comment.

Dana M. 
Rating:
5.0

Customer did not leave a comment.

PAUL P. 
Rating:
4.0

Customer did not leave a comment.

LISA H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANITA S. 
Rating:
5.0

Location was clean staff were very good and helpful

JOHN S. 
Rating:
2.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Service was fast and great despite a very busy time for the store with some unreasonable customers present.

EUAN C. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO L. 
Rating:
5.0

Make the app for renting trucks more streamlined.

TODD K. 
Rating:
5.0

I've rented equipment twice from this location The personnel are professional and also friendly I would recommend the Hamden location to anyone

David H. 
Rating:
4.0

Customer did not leave a comment.

Anita S.  |  First Impressions 
Rating:
3.0

The first time I showed up for the installation the trailer hitch was not available. It would have been helpful if someone had phoned or texted me to let me know so I wouldn't have had a wasted trip. I was very satisfied with the service I received this morning.

John H. 
Rating:
5.0

Customer did not leave a comment.

Natalie S. 
Rating:
5.0

The whole experience was seamless.I was glad to be able to do everything by phone with the initial booking .The gentleman was very helpful and patient .

ELISSA M. 
Rating:
5.0

Have rented there before. NO hidden fees! Helpful, accurate, EASY,EASY,EASY! Fast in and out. Love this place.

DONALD K. 
Rating:
5.0

Customer did not leave a comment.

Olivia G. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Easy check in and out

MICHAEL A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEION C.  |  First Impressions 
Rating:
5.0

None

ABRAHAM H.  |  First Impressions 
Rating:
1.0

This was the worst experience ever. I got to the storage place and after driving from NYC to Connecticut for almost 3 hours, they didn’t have a storage available for my things. They had to change the storage place to another city so I had to drive more than what I expected. On top of that you have the audacity to change me 0.43 cents for extra mileage.

Mariel C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rita C.  |  First Impressions 
Rating:
5.0

I will always use u-haul for my moving needs

MAZATTA M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rhonda T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kenneth C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Apex P.  |  First Impressions 
Rating:
5.0

Employees were extremely nice and super helpful. They took their time to explain and re explain the access card. I love the fact that my unit has an alarm on it too. I feel like my stuff is super secure. Thank you for having a safe storage facility.

Jenny B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff Z.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrew N.  |  First Impressions 
Rating:
5.0

Joe went above and beyond to make sure we were satisfied and could in fact use their location for our storage needs.

Adrienne D.  |  First Impressions 
Rating:
5.0

We had an issue with getting a storage unit online. Spoke with Debra at customer service she was great. Spoke with Joe G, the site manager, he was great ! He had us work with Kevin and Anthony the next morning to get a unit,they were awesome! I am very pleased with their help! They were professional and friendly. I would highly recommend this team and location! Thanks to all for helping us during a critical time. David Desing

DAVID D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cerise s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nick S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gina Michelle A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roxanne H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

victoria f.  |  First Impressions 
Rating:
5.0

Consumer services was great and fast

lavias P.  |  First Impressions 
Rating:
5.0

This Michael wife we had nocomplaints, accomplish what we had to do Thank You and we will use your service again From Mr. And Mrs Beamon, or Customer satisfaction rate it a 10

Micheal B.  |  First Impressions 
Rating:
3.0

Customer service Representatives were very helpful which made the move easy plus it didn’t take long to check in or out thank you

Deborah G.  |  First Impressions 
Rating:
5.0

The staff are very kind and professional. I will recommend this location to my friends and family.

kathleen s.  |  First Impressions 
Rating:
5.0

The guys that work there was very helpful!

TIFFANY C.  |  Reservation 
No reviews have been submitted for this location.

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