Customer Reviews for U-Haul Moving & Storage of Harrison Township

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Harrison Township

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Marsha M. on

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Nice truck great employees

nancy h. on

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Did not appreciate the employee telling my grandson to make sure I brought the truck back in the same condition without bugs or food. That was humiliating.

Quinn F. on

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Over the course of several days there were a total of 6 transactions on my credit card. 3 charges are still pending/on hold on my card days after rental was returned. I have called and called an no one can ever answer my questions. I have paid for 2 separate rentals but UHaul still has $340.98 on hold on my credit card. WE HAVE BEEN DISPLACED BY THE DAYTON OHIO TORNADOS AND I HAVE RETURNED THE EQUIPMENT. YOU HAVE BILLED ME AND COLLECTED FOR THE RENTALS BUT YOU HAVE NOT RELEASED THE ADDITIONAL FUNDS HELD ON MY CREDIT CARD. WE HAVE NO HOME AND NO MONEY FOR FOOD OR SHELTER BECAUSE YOU WILL NOT RELEASE OUR MONEY!!! CUSTOMER SERVICE IS IMPOSSIBLE TO GET A HOLD OF. I HAVE SPENT HOURS ON HOLD ONLY TO HAVE NOTHING RESOLVED.

Jennifer A. on

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Monique D. on

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george k. on

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IT was a pleasure doing buissness with the Uhaul store on Salem Ave.Couldn't have been a better experience.

Linette S. on

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Lower the mileage rates. 99cent a mile is to much.

Artamease T. on

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Dwight M. on

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Had a wonderful experience with no improvements necessary as my rental was concerned Thanks!

linda b. on

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Missed open time by 10 min. A key drop box would have been nice.

Tulanda B. on

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Matthew was amazing! He is the manager of the U-Haul closest to the tornado damage and everyone was under much stress in the face of the devastation. He handled the chaos so professionally and had excellent customer service in a very difficult situation. He deserves recognition from U-Haul management for handling the disaster so well.

Leslie A. on

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Very friendly staff.

Papa N. on

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Charged my card twice and made extra transactions on my card un related to rental

CRYSTAL B. on

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Nothing

Nicholaus A. on

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Jeronda D. on

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Mary S. on

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Sheryl M. on

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Even with the huge flow of traffic in that facility, due to the catastrophic EF4 tornado that hit our area..we were treated with dignity and respect. Matthew the manager I believe..should be given an increase in pay as well as his counterpart. I'm not sure of his name..Thank you, Sheryl Mullins

anthony T. on

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Quick, efficient check in with helpful, professional people. Great experience.

Richard M. on

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DAMON K. on

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Sean C. on

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MINDY R. on

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Brian T. on

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Tyrese c. on

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Anastaisa C. on

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David S. on

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The gentleman who helped us pick our rental and check it back in was incredibly friendly and humorous. Having survived the recent tornado outbreak in Dayton, we needed that kind of customer service desperately. Thank you so much!

Jaime B. on

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In a time of desperation and having just gone through a natural disaster, they were very nice and it was Stress free.

Carmen S. on

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Had to make a reservation had me waiting for30 no

mark g. on

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Katharine M. on

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Gary W. on

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U-Haul scheduling sent me to a location that did NOT have the trailer I reserved. Instead I was sent to a location 10 Mile's away. That cost me time I could not afford.

Niang M. on

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Good customer service Mathiew and his team are doing an excellent job

larry l. on

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john b. on

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Truck was old with 91000 miles, ran a little rough, but ok for what we needed.

Roland S. on

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KIMBERLY P. on

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EXCELLENT SERVICE. I ALWAYS XAN DEPEND ON THIS LOCATION.

wayne r. on

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Garrick C. on

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Professional and friendly.

Charles H. on

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Na

Henry h. on

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Robert P. on

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Kourtney G. on

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I believe the gentleman that helped name was Jeremy at this location he had excellent customer service and made it a very pleasurable experience

DAVID G. on

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Good people to deal with and they made sure that the equipment that you were renting was good and safe.

Peter C. on

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The manager helped me. He took the time to talk with us made sure trip was ok, talked to my 4 year old about hamsters because my 4 year old loves them. Great guy, would recommend and will keep coming back

Rebecca O. on

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The equipment was clean but there was not as much gas in it as they said and it had a pull yo it I even pulled over thinking the wheel was falling off I thought it ran rough

Terry M. on

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Darice M. on

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Richard M. on

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ATARI T. on

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Jada S. on

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Christopher T. on

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pamela l. on

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Paul R. on

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GREGGORY T. on

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Excellent in every aspect..... 5 star experience

Sidney R. on

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JANYCE M. on

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I do not like the mobile return a truck feature. It was getting dark, I was alone and the process was too involved.

MELVIN W. on

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Extremely knowledgeable, courteous and professional!!!

Greg S. on

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This location is often busy...yet understaffed. Staff are courteous and helpful.

Carol M. on

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Brian T. on

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I did not know this location had the resources and hours it did. I will definitely use this location over the Third St location in the future!

tina t. on

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its convenient for a gas station to be right up the street and they were really nice.

lieko b. on

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Uhual went too hi tech. Your movinghelpers.com was a nightmare ordeal.

Shalene D. on

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DWAYNE M. on

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DONNIE C. on

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Continue excellent service

April W. on

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my only complaint is there is one person working and they have to leave to show another customer something. it took a while to get waited on

Annie A. on

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Very respectful and friendly

JESSICA H. on

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sherrell r. on

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LaJuanzo D. on

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I used my credit card to rent the 5x8 trailer. THERE WAS A 2 HOUR WAIT TO RETURN A TRAILER... NO DROPBOX! There was only 1 employee working at the desk performing rentals. I realize it was around the first of the month, so they were busy dealing with each customer's needs/ situation, but many customers are in a different situation through the use of credit cards and the website. Why is there not a drop box? I spoke the employee outside and he informed me that I would have to wait in the line to return a 5x8 trailer that was already paid for. What if I had returned the trailer after hours? what would I have done? Why is there not a drop box for customers who have handled the rental through use of the website and credit card? The experience made NO sense to me.

Bertrand L. on

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Josephine T. on

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Prices

Alexandria D. on

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Barbara H. on

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Mr. Stephon Cox was very helpful and nice. Thank you for your service.

Tojanda c. on

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I registered on line.when I picked up the truck all I did was give last name and I was out in 5 minutes.

anthony b. on

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Pamela M. on

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JAY W. on

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Corey W. on

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Keep up the good work!

Amber W. on

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ken r. on

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Have more people like the young man who took care of me. He was very friendly and knew his job well.

travis B. on

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Courtney H. on

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My original rental for Grocery Lane on Troy Rd in Dayton Ohio was horrible!!!! We arrived at 8:30 am for check in only to find that the owner was out of town. The woman who spoke with me from GL was rude and not sympathetic, shrugged her shoulders and said I don't know what to tell you, he isnt here and I cant help you. NOT something you want to hear on moving day. Contacted Sabrina from Huber Heights and she rescheduled for Salem ave. I was upset about the extra miles being farther out from our way. She kindly let me know about the $50 guarantee and was overall wonderful! At the Salem location the store manager Matt(I think) was amazing! Very helpful and knowledgeable. Definitely made my experience a great one and I was not expecting that due to the start of the morning. Please reach out to the man from Grocery Lane! Poor customer service from his employees and thank God for the great ones like Matt and Sabrina!!!!

Tim R. on

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It is a good location. Thank you

Tom H. on

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Matt and his crew go out of there way to help out anyway they can. I would recommend them to anyone that needed a. U-haul rental. Best rental experience I have had. I will be back. Tom Hamlin

ed m. on

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Nothing, the staff was very helpful. Thank you

michael b. on

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BRETT B. on

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Annie A. on

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Service was very respectful,fast had no problem explained rules and policy

john c. on

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Marilyn W. on

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The equipment needed to be swept out before I used. There was small boxes behind railing. Please make sure staff actually get into back of truck to visual check or either sweep out themselves. I do prefer this location.

Valerie T. on

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DaSanae N. on

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The workers at the Salem & Gettysburg Location were amazing, & friendly, this unit is definitely reputable.

Jamie J. on

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Random locals have been stealing gas out of the trucks

Pamela W. on

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Very good customer service. Would surely recommend to family

Becky O. on

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The poor guy at the desk was alone and running both registers at the same time awesome job, but more help would be nice

GENALE B. on

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Na

Barbara D. on

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Manager and staff was very professional .

Dalora H. on

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I was given the wrong information on several different occasions

DEJANARRIO L. on

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The staff is absolutely amazing. They all deserve raises; my grandson is a very busy an Matt keeps him very entertainted. We only closed storage units because we no longer live in neighborhood.

Concetta S. on

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Great service

John B. on

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The uhaul staff are knowledgeable, friendly and very professional. They were very helpful in all phases of my Moving and storage

Karen J. on

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The facility was very clean and smelled clean. The staff was very helpful and polite.