Customer Reviews for U-Haul Moving & Storage of Hazelwood

The staff at the Hazelwood location is very professional, understanding and helpful.. Upon returning the cargo van that I rented, I had problems trying to check in the rental via the website and as a result, I was frazzled.. Since I had never returned a vehicle during closing hours, I didn't realize that there was a drop box for the keys and I locked them in the rental. When speaking to the guy that works at the Hazelwood location the next morning, he was very understanding and compassionate and he calmed my bewildered state of mind.. I would highly recommend them if you are ever in need of uhaul services..

The U-Haul did not drive straight the ride was bumpy and the steering wheel was not straight

Continue to be pleasant and courtesy..

My unit had a huge a hole in the ceiling that concerned me but my items weren’t damaged. Overall great experience. Thank you to the office staff for all your assistance

Everything was great and very professional.

I would not change anything from my experience with them. I have no complaints, the truck was easy for me to drive and very clean. The staff at the Dunn Rd location were courteous, friendly and knowledgeable. Because of their customer service skills, it did help to relieve some of my stresses of moving. “ON BEHALF OF MY FAMILY WE PERSONALLY THANK YOUR DUNN RD STAFF” Cynthia G

Offer better experience and actually help the customer instead of just looking for a profit.

I like the service, the location, and the convenience of the gas station, on the way, while en route for the truck return process,

My experience from the time I made the reservation to the time I returned the vehicle was very pleasant and the staff was excellent. I would definately use this location again and recommend it to others.

My only concern was that I dropped off the truck an entire day early, with more gas than I pick it up with and did not receive any refund. I don't believe this is okay, since if the situation was such where I had dropped it off late, or without proper fuel, I would have had to pay extra.

Nice service and people.

nothing

great customer service

Everything was fine just thought the storage unit was a little bigger

HELPFUL.

Great customer service!

your doing great.

Great customer service and good storage options

The checkout person and procedure were excellent. However, the check in person was not friendly. I had completed all the Procedures prior to arrival. The check in person asked me to scan in my drivers license which I had done previously. I attempted to scan four times at your site and Dunn Road as requested by the check in person. After four rejections, I told the check in person that he could do it himself. He checked the computer again and found that I had previously scanned my license. I hate inefficiencies. Why waste my time. Overall the experience was good. Thank you for your service.

Notjing

Cameron was helpful, knowledgeable and friendly. Clean, orderly, well stocked store. In & out relatively fast but we were the only customers. There was a difference between the gasoline actually in the van and amount listed at check out but resolved easily with my phone.

Charged me $25 for a cleaning fee for not folding the blankets. What a rip off. I never was told and I never agreed to fold the blankets. Obviously a scam. Looks like its Budget from now on.

Bigger lot

Lower your prices. They are ridiculous, flat out ridiculous. Cost me 174 bucks. I'd tell people try another company over u haul

I rented a uhaul June 8 and today is September 10 and I still haven't received my deposit back

Thumbs up for Jennifer and Anthony

The trucks I usually rent are clean but this time it wasn't but other than that everything was fine

My wife made a reservation for a truck in St Charles city that morning. We arrived on time and they said our reserved truck had not been turned in the day before as scheduled. So essentially they reserved a truck for us that was already MANY hours late. It wasted our time. No trucks were available so we called the U-Haul in hazelwood. I called as I drove to hazelwood and was on hold for 17 minutes until I gave up. I was able to get a truck much smaller than the one I reserved and it did not have a ramp. We needed a ramp for a large tractor lawn mower. Don't worry, we lifted it by hand but thanks anyway. Overall we waited in long lines...reserved a truck that was very very late...left without a truck...was on hold for 17 minutes...drove 17 min away for another truck...more lines...got a truck smaller than we wanted and it had no ramp...I'd rate our experience at a 1 out of 10.

Cheaper mileage rates and discounts

The manager was rude and disrespectful and the company really need to look at how he treat customers because he was really ignorant.

None! Was great experience and fast service through the app and in store! Thanks for helping me with my move :)

I was told I would be given same truck Iveented back in July. I realized it wasxa bigger truck that cost $10.00 more. I came in store spoke Aya and was told I would get truck for $29.99, but when I checked out it was $39.99. I asked Aya why she said manager TJ changed it back with no explanation. I want my money back. You can't tell a customer something and then take it back. Also when I brought truck back I came in to check out Aya was outside saw customers inside store even one customer tried to get her attention and could not and she ignore the fact. When she came back in store I told her that is horrible service to see customers and ignore the fact they are waiting for service. She said well we are abiut to close it was 6:30 pm and she was doing closing duties. I said so a customer has to wait while you finish. Horrible service.

Jennifer was amazing Roll Tide!!!

Super busy day on Sunday when I dropped off but I was in and out pretty quickly. Thank you!

The volume on the radio was stuck on very loud so we did not listen to the radio at all. I think our truck needed shocks as it was a rough ride. Other than that it was good.

Helpful, attentive and quality service is what I receive every time I use this U-haul location. I appreciate the customer service and friendly employees working here! Thanks!!!

A/c was not working properly

Very easy to rent and return after reserving online

Always have experienced great service from this facility and its staff. especially Dan. Thanks for the Great Service.

Charged me 13 for gas to refuel when I only went 10 miles. The gas had barely moved!

Everything went very well good experience

Continue to be great!!!

TJ did a great job getting the equipment ready for us.

My only issue is that I notified the facility that I was cleaning out my storage in July, again by email on Aug. 5, 2020 and followed up with a phone call on Aug. 6, 2020 yet I am still getting mail saying I am late on my payment and am being charged a late fee. What is that about?

Nothing, everything was fine.

Odometer in truck was not recorded accurately. Employees did not come out to look prior to rental. We were charged for an additional 20 miles we did not drive because we didn't take pictures of the odometer reading as proof.

Very nice and quick

Jennifer was very friendly & helpful

The electrical outlet charger did not work. The cigarette lighter charger also did not work. Therefore we had no way to charge our phone for emergencies on our 15 hour trip. We made the mistake of assuming they would work, or at least one would work, but did not check before we left the U-Haul facility. Our mistake but still pretty bad that neither one worked on their truck.Lesson learned: check before you leave the facility!

Need More Help.

Staff very friendly and courteous during pick up the young lady was great and the young man on return was just as good.

The young man that assisted me was great, really good customer service. However your rates are extremely high I paid thirty five dollars less for the same exact 10” box truck at the location off Lindbergh and New Florissant and the sad part about the situation is that I had two discount applied this time I rented the vehicle and none the last time and still came out better there! That's really disappointing being this will be the primary location in which I live but yet I have to travel a distance to receive better rates!

Hassel free service.

None

Having my unit for nearly 3 years was something unexpected but the service I received from management was Great and the one person I give the customer service award to is Janet, she’s awesome she worked with me when I fell behind, I thank her because there was a few times I could of lost it all but she hung in there with me so for her she is greatly appreciated and I would recommend this location to everyone.

Better than the rest!!!

I spent 1-month shy of 10 years with this particular UHAUL facility. I didn't see any upgrades to the units but experienced increases in my storage payments. I was not pleased with that part of my experience. Then I noticed the several changes in the staff that included the facility's General Managers. They were always kind and helpful even during their very busy moments. Nonetheless, that turnover created some concerns. Otherwise and overall I'm grateful for the time and safe keeping of my belongings.

The only issue I had was the lights went out every five minutes while I was trying to get my belongings and I had to keep stopping to make the lights come back on.

Everyone was helpful and professional. I’m very pleased with my service, I will recommend you all to everyone!

My experience with Uhaul was outstanding. Your employee Anthony C. (Dunn Rd. location) is exceptional! This has been the best experience I've ever had with any truck rental/storage company. God Bless!

I never had an issue with facilities or personnel. They were friendly and approachable. Good customer service.

I wouldn't recommend anyone to use the facility, because of the damage that was done to my things from the roof leaking.

GREAT JOB I WOULD USE YOU AGAIN KEEP UP THE GREAT WORK I ENJOYED MY SERVICE.👍👍👍

The manager was so cool was very happy

I have witnessed the manager had verbal argument with a customer. I was informed that I could get charge for having an outside moving pods in the facility. My brother’s car was hit by uhaul employee.

Mr. Anthony Chiello, (8961 Dunn Rd.) is beyond EXCEPTIONAL!! He provided outstanding, fast, friendly and professional service for me as I was in a desperate moving situation. May God richly bless him!

Anthony and Janet at uhaul Dunn road are the best 👍👍👍👍👍

Exceptionally amazing, above my expectations. I wasnt expecting much, but the staff met and exceeded BEYOND exemplary Service. I highly recommend this store. I was treated w RESPECT above n beyond!!!

Tj is a great manager.

The customer service was wonderful n understand of my situation. Thank you

I was,service with a smile and courteous and I will send family and friends to this location 🖒🖒🖒🖒🖒

Staff was very friendly

Best experience with uhaul company ever. Keep up the good work!!

Keep up the good work

Great customer service...

Will recommend uhaul before any other companies

From the moment I entered the store I had an awesome experience. Everyone was nice , friendly and patient. The manager Anthony was excellent. Keep up the good work !!!!

The staff at this location are EXCELLENT - very knowledgeabe, understanding and accommodating.

Awesome

Fghjj

I will refer

I have no complaints.

Everyone was so helpful!

Mr. Bryon and Mrs. Janet were the best at making sure my storage unit was safe and that I’ve had an excellent experience overall. I’ll definitely recommend this location to family and friends.

There was a few minor hiccups but overall the service was excellent thank you

The staff is very respectful

Facility was fine until I got an email stating there was going to be a price increase. You didn't meet or beat the competitor so I moved out of 2 units which is sad because I didn't want to move.

I always use Uhaul

Great customer service

No, additional comments are necessary.

They were very professional and attentive.

When we moved out of the unit there was alot of bugs-crickets, June bugs, water bugs, ants , spiders. For climate controlled it was not sealed good if that many bugs can get to an inside unit

!DANGER !KEEP OUT! unkept thug on a power trip barking dat he’s the boss & ***** have to listen. Co-worker said u aint my f*n boss, set the tone *Needed my mommas #, &/or wouldn’t rent to me, game on!

I want to recognize Brittany for being on top of all of my needs when situations seemed to arise. All of the staff were polite,friendly, and very professional. I will be using UHaul again soon.

Easy and efficient. My things were fine.