Customer Reviews for U-Haul Moving & Storage of Hazelwood

Rating:

5.0

The gentlemen were courteous and professional. The manager was extremely nice. I will definitely use uhaul at this location again.

Rating:

3.0

On returning the truck the agent was rude

Rating:

2.0

I am a repeat customer for the pass 3 yrs. I enjoy the customer service.

Rating:

1.0

The associate did not tighten down my trailer to the hitch that I rented, Luckily the chains was on it which helped it from coming off the truck and when I called the office the associate argued with me that he did tighten it down and asked me what I wanted to do, I can just bring it back which was rude. instead of apologizing, I wont go back to that location again, I just went and purchased my own trailer instead.

Rating:

2.0

Doug was great. The rest of the staff needs improvement. Being held liable for damages I didn't cause.

Rating:

5.0

The staff at this u-haul were great. When I had to move and needed a place for my belongings and my work trailor they every thing I needed. It felt good to know my stuff was safe and secure. Less stress when moving is always a good thing.

Rating:

3.0

The gentalmen that recieved the van when I returned it was the most plesant person I've incounted in quit some time. He made my day. Others need to take lessons from this man. Thank you

Rating:

5.0

Great customer service

Rating:

5.0

Every step of the process until I closed out was perfect. It made the headache of moving very comfortable. I'd do it all again with this store and crew.

Rating:

5.0

U haul has always exceeded my expectations in all of their services and I would say that, the services is both above and beyond satisfactory.

Rating:

5.0

fast and easy experience!

Rating:

5.0

The entire staff at this location was extremely helpful. It was super quick to get the trailer. They helped with hookup and confirmed we were safe with light checks too prior to leaving.

Rating:

5.0

Everyone was so nice & answered all of the questions, super friendly & made sure I understood everything.

Rating:

5.0

Service is always exceeding customers expectations.

Rating:

5.0

The guys were nice, store was clean.

Rating:

5.0

Best location ever and people are helpful and understanding!!

Rating:

5.0

Quick and easy!!!

Rating:

1.0

Provide better customer service. When the initial contract was generated the rep was friendly and engaging, no issue then. Upon return of the trailer the rep was horrible at customer service wanted me to park the t trailer for him didn't ask if I wanted to leave the charge on my card or pay cash. Threw my receipt on the counter. There was another guy there when I asked if my charge could be removed to pay cash I was told I should've stayed outside and waited. Horrible I will never rent from that location ever again.

Rating:

5.0

Everything was perfect.

Rating:

3.0

Van had tree sap all over it. Needs wash. Online tool sucked. Spent 45 min trying to get van and had to call in to get help

Rating:

5.0

The samething you did for me because I had know problems and the customer service was great

Rating:

5.0

Service guy Steve was very knowledgeable and helpful

Rating:

5.0

Continue with service on demand meaning you are exceeding expectations

Rating:

5.0

Staff was awesome, got me in and set up.

Rating:

1.0

Accurate pricing and not allowing agents to change reservation without consent

Rating:

5.0

Nothing needs to be changed at all u haul was very affordable considering the way the economy. Thank you !!! I would recommend u haul Hazelwood site to others.

Rating:

2.0

To the worker that was there at 7am on Monday that passed me 4 times on the lot and never asked me if I needed any service, maybe headphones should not be worn with explicit lyrics and reciting those lyrics while conducting business. Also did not appreciate the mix up in names that would have resulted in higher milage used. His attitude and initiative to be there to service is piss poor. The general manager was decent and I thank him but the work with no uniform with headphones needs to go

Rating:

5.0

Great service from the team there. The manager was awesome to work with. BM

Rating:

5.0

Ce-Ce was an excellent person to work with..

Rating:

4.0

Found out the front break caliper wasn't bolted on. Causing a loud bang every time the break was pressed. This probably wouldn't be as much of an issue around town but drove from St Louis to Chicago.

Rating:

5.0

Anthony was beyond professional

Rating:

5.0

Great and polite service, super fast and helpful!

Rating:

5.0

C. C. Was very helpful when I wanted to pick up my truck. She got everything taken care of quickly so I could go on my way. I really appreciated that. Everything was great. No complaints.

Rating:

5.0

Had issues with the text links, showing the uhaul vehicle images, not opening up in the iphone's safari browser. I had to copy and paste the link into my chrome browser.

Rating:

5.0

Manager, Anthony was so helpful ! Thank you’

Rating:

1.0

Upon entering one of the employees was on speaker phone with a guest trying to extend a rental. Rather than explaining the process and associated fees the employee told the customer a price and then immediately charged said customer. When the customer said they wanted an explanation of the fee which was higher than they anticipated, the employee said sorry your card was already charged and then hung up on the customer. Incredibly rude customer service and it immediately left me uncomfortable doing business with the Hazelwood U-Haul team. Following that interaction, I recieved my vehicle. The vehicle looked as if it hasn't been properly maintained in some time, damage to the pain schemes, rear wheel well on the driver side as well of a loose gas cap immediately caused me more concern about the reputation of the site. While the vehicle ran fine and handled its task, I will not be returning to this uhaul location in the future and encourage the company to re-look at its customer service methods and vehicle maintenance protocols.

Rating:

3.0

Be real with them

Rating:

3.0

I regret not doing the walk around with the worker because the first stop after leaving the lot I noticed the tire was looking low and had a gash in it. We finished our load and put air in the tire and when returning it the gentlemen rudely assumed we gashed the tire. And I am still waiting for the $8 I was owed.

Rating:

5.0

I want people to know Doug, Keith and TJ were the best to deal with, I was in a rush, having a hard time and they made the experience almost enjoyable, and I needed the laugh. Thanks guys

Rating:

5.0

I rented a car trailer and the nylon strap end was worn out and so fuzzy, it was hard to poke thru the comealong to tighten the tire down. The rep agreed.

Rating:

5.0

Services is self constantly improving

Rating:

5.0

A Great sales representative added a positive to my experience. He was very professional and courteous. The location was cleaned and organized. A calm and punctual experience. All was great. Thank you!

Rating:

5.0

outstanding

Rating:

5.0

no credit card? no drivers license? no local reference? no problem. when a customer is returning their truck they typically leave you 2 things while they are checking in.(1) keys (2) a FULL tank of gas. fox 11 was kind enough to document my last "rental". www.youtube.com/watch?v=6vR14HwGuL0&list=WL&index=11&t=5557s

Rating:

5.0

Services is still above expectations

Rating:

5.0

Everything was great I have very nice customer service and I really appreciate you guys thank you so much

Rating:

5.0

Everyone here helped me greatly during such a tough time. They simply were nice and in such a difficult world it's nice to just have someone be nice. Thank you everyone who helped. Destiny #notjustaname

Rating:

5.0

For my first experience with the U-Haul company it was wonderful great service friendly workers clean truck also had a clean storage I really appreciate it and I thank you guys for your help and your trust in me to drive your U-Haul truck thank you so much

Rating:

5.0

Agent was nice & helpful.

Rating:

5.0

Make sure you have enough dollie's.

Rating:

5.0

Excellent service!

Rating:

5.0

The lady walking around with the cart was extremely friendly and helpful for our needs.

Rating:

5.0

hello,i speak not so good english.i called the store for the truck.i told the store manager T.J. that i maybe i needed translations.he said "no problem,i speaks many languages,and that i would be able to help".i asked him "what languages do you speak?' and he said,"Mandarin,Spanish,English,Hindi,Arabic,Portuguese,Bengali, Russian,Japanese,Punjabi,German, Javanese,Wu,Malay,Telugu,Vietnamese,Korean,French, Marathi,Tamil,Urdu,Turkish,Italian,Yue,Thai,Gujarati,Jin, Southernmin,Persian,Polish,Pashto,Kannada,Xiang,Malayalam, Sundanese,Hausa,Odia,Burmese,Hakka,Ukrainian,Bhojpuri, Tagalog,Yoruba,Maithili,Uzbek,Sindh,Amharic,Fula,Romanian, Oromo,Igbo,Azerbaijani, Awadhi,Gan,Cebuano,Dutch,Kurdish, Serbo-Croatian,Malagasy,Saraiki,Nepali,Sinhala,Chittagonian, Zhuang,Khmer,Turkmen,Assamese,Madurese,Somali,Marwari, Magahi,Haryanvi,Hungarian,Chhattisgarhi,Greek,Chewa,Deccan, Akan,Kazakh,Northern Min,Sylheti,Zulu,Czech, Kinyarwanda,Dhundhari, Haitian Creole,Eastern Min,Ilocano,Quechua,Kirundi,Swedish,Hmong,Shona,Uyghur, Hiligaynon/Ilonggo,Mossi,Xhosa,Belarusian,Balochi and Konkani" i said "sorry my hearing aid battery went dead,can you repeat?" he said "yes,Mandarin,Spanish,English,Hindi,Arabic,Portuguese,Bengali, Russian,Japanese,Punjabi,German, Javanese,Wu,Malay,Telugu,Vietnamese,Korean,French, Marathi,Tamil,Urdu,Turkish,Italian,Yue,Thai,Gujarati,Jin, Southernmin,Persian,Polish,Pashto,Kannada,Xiang,Malayalam, Sundanese,Hausa,Odia,Burmese,Hakka,Ukrainian,Bhojpuri, Tagalog,Yoruba,Maithili,Uzbek,Sindh,Amharic,Fula,Romanian, Oromo,Igbo,Azerbaijani, Awadhi,Gan,Cebuano,Dutch,Kurdish, Serbo-Croatian,Malagasy,Saraiki,Nepali,Sinhala,Chittagonian, Zhuang,Khmer,Turkmen,Assamese,Madurese,Somali,Marwari, Magahi,Haryanvi,Hungarian,Chhattisgarhi,Greek,Chewa,Deccan, Akan,Kazakh,Northern Min,Sylheti,Zulu,Czech, Kinyarwanda,Dhundhari, Haitian Creole,Eastern Min,Ilocano,Quechua,Kirundi,Swedish,Hmong,Shona,Uyghur, Hiligaynon/Ilonggo,Mossi,Xhosa,Belarusian,Balochi and Konkani".also he speaks dog,dolphin and owl.also he knows sign languages.i gave him the finger and he gave me the peace sign,and said "nyet voyna(no war) "

Rating:

5.0

Thank you for being there I moved to Florida for two months I needed to store my valuables it worked out very well.

Rating:

4.0

The staff was helpful & friendly, and answered any questions I had.

Rating:

5.0

Was a great experience. Nothing negative with this company.

Rating:

1.0

There's nothing that I haven't said that wasn't said before. I rented a until there. Then became an employee. The GM Anthony covered for all of the employees lazyness. GM had a medical emergency and didn't leave instructions with a responsible adult. I basically am one of many people who found it a waste of time working in a hostile work environment at that location. I'm the only one that is brave enough to let you know. I moved out after I was jumped on by the group led by Eerica. Instigated by Anthony. That's been months ago. If Eerica Mann (the gold tooth lady with the cigar hanging out her mouth who walks on the back of her shoes), Anthony Chiello or anyone from that location calls me or anyone that I've removed from ALL list there, an attorney will contact uhaul to represent me further. You can have that cabinet in my old unit. I've had enough of Anthony, Eerica, Cameron and that guy that shows up stoned every other day & the CC's. Oh and Dan with the disrespectful mouth.

Rating:

3.0

I had my storage for a little over a year. Originally, it was all good. One particular time I was late but ended up paying. Went to my storage and it was still locked. I called and they fixed it immediately. My main concern was the roaches that came later in the year. It was the lack of cleaning the area that I didn’t like. I was in a storage inside of a building. Really thought it would be secured from all things. Most definitely thought me purchasing insurance would benefit in a way and it didn’t. Insurance is a complete waste. The greatest thing I did was get my belongings out. Although I trashed most of it due to roaches. I moved out on my payment date which was 12/28/21 not 1/2/2022. Glad to be gone!!!

Rating:

5.0

Great Customer service!

Rating:

5.0

I want to thank the general manager Anthony at the Dunn Road location in Florissant for providing such excellent customer service we definitely appreciated it

Rating:

4.0

Mud dauber(?) wasp mud nests in unit. Most dead, some with active wasps.

Rating:

5.0

I moved out on 10/31/2021 not 11/1/2021

Rating:

5.0

This U-Haul Storage was Wonderful! Safe and convenient. I recommend the Hazelwood U-Haul Storage to everyone. I slept with a peace of mind knowing my items were Safe and secure. Anthony the Manager was Awesome!! I give this facility 10 Stars for Quality, Security, Convince, and Excellent Customer Support!

Rating:

3.0

We did see a roach. Neighbor had lots of them. Outside area was trashy.

Rating:

5.0

Great sevice

Rating:

5.0

Everyone was helpful and well informative 👍🏾. Thanks U-haul.

Rating:

5.0

Thank you for making my moving and storage of my property very convenient.

Rating:

5.0

I'm very pleased with u Haul Service helping families out to move items and to help out with events I will recommend U Haul any time to any one that need to rent a truck thank you for your service

Rating:

5.0

Thought I was booking for a 24 hour storage place when booking. Only inconvenience. And prices where higher than the 24 hour storage unit I thought I was getting. I wish all prices where the same. Other than that, great.

Rating:

5.0

The staff was very courteous, kind and professional.

Rating:

5.0

I liked it. I just think the motion sensor lights should be on a little longer. But thank you guys for being patient with me through it all.

Rating:

5.0

The staff were always friendly & helpful. Cameron was especially helpful when I was having difficulty with the door, he immediately came & helped me.

Rating:

4.0

We had problems with billing. Mr. O’Neal was able to fix the issue. Thanks

Rating:

5.0

Staff was very customer service oriented, facility very clean. They assisted me with all of my needs. Made my move less stressful.

Rating:

5.0

Thank you again for being so kind

Rating:

5.0

Great and professional service!

Rating:

5.0

Extremely well run business all the staff of business are a reflection of the manager fun loving kind gregarious and truly helpful and thoughtful. I have been in the hospitality industry for 50 years one of the best experiences ever. Thank you all very much you are a diamond in the rough not in Chesterfield WTF Thank you Rex Hale chefrexhale.com stlculinarytours.com

Rating:

5.0

Very professional staff that treated me well

Rating:

5.0

Anthony was fantastic. He answered all of my questions along the way and if I am going to be paying $180 for a 10x15 you best believe I am going to have a couple questions that is a semi large purchase when it comes to a monthly subscription. $180 is actually more than I could of paid elsewhere but Anthony honored my lack of coupon that I was not given by a different facility after returning my rented uhual. Overall I would rate this location a 10 out of 10 solely use this singles employee the cleanliness of the store was amazing best I have seen by singular uhaul place. Two thumbs up from me.

Rating:

5.0

staff was very helpful and friendly

Rating:

5.0

The checking in was friendly and quick

Rating:

4.0

My unit had a huge a hole in the ceiling that concerned me but my items weren’t damaged. Overall great experience. Thank you to the office staff for all your assistance

Rating:

5.0

great customer service

Rating:

4.0

Everything was fine just thought the storage unit was a little bigger

Rating:

5.0

Great customer service and good storage options

Rating:

4.0

Thumbs up for Jennifer and Anthony

Rating:

4.0

My only issue is that I notified the facility that I was cleaning out my storage in July, again by email on Aug. 5, 2020 and followed up with a phone call on Aug. 6, 2020 yet I am still getting mail saying I am late on my payment and am being charged a late fee. What is that about?

Rating:

5.0

Jennifer was very friendly & helpful

Rating:

5.0

Hassel free service.

Rating:

4.0

None