Gina F. on 9/25/2016
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I had an excellent experience
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ava b. on 9/25/2016
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Chris and Anthony were awesome! Thanks so much, Chris went above and beyond to explain everything and help me with the move...the only thing I would say maybe get discounts on repeat users....but if not I'd still rent from UHaul!
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GARY H. on 9/25/2016
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Why is truck due back 6 hours from scheduled pickup time and have to pay for 6 hpurs when we had to wait for pur turn? That was 30 minutes of lost moving time.
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JEAN G. on 9/23/2016
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The customer agent was very professional and explained everything in details
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MITCH M. on 9/19/2016
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only issue I was billed for 6 dollys instead of 1. still working on a refund. otherwise everything else was just fine.
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Phillip Y. on 9/12/2016
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The only thing is that on the website, there should be a note letting people know that there will be a deposit on equipment. While I was waiting in line, the customer in front of me was surprised and he had to scramble. This is national problem that should be addressed. Otherwise everything was great, I had excellent service as always when I use U-Haul!
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john a. on 9/10/2016
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Had an incident with the trailer wiring but I was able to rewire it myself and get back on the road
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ANISHA C. on 9/10/2016
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I had to call from inside the store just to get someone in the store to come in and help me. The check out process took a really long time. I was charged more than what I owed and it the difference still has not be refunded to my account one day later.
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GLENDA P. on 9/9/2016
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Tell the truth and more training for customer service.
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theresa m. on 9/7/2016
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The selection and availability of products are excellent and the staff is awesome. Keep up the good work...????????
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WILLIAM W. on 9/6/2016
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Everything was great
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daniel b. on 9/5/2016
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Great experience.
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brenda m. on 9/3/2016
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All personnel have been very helpful. This rental I worked with Larry, Rob, Dan and a young man being trained that I didn't hear his name. Chris was also available. No complaints - all went well.
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Rachel W. on 9/2/2016
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I lost the paperwork in the move but they found the info quick and painlessly. Also had no problem getting it returned even though my mum can't follow painted arrows and went the wrong way.
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Vernon H. on 8/30/2016
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The manager is not very courteous to customers. I have rented a lot from this location and simply asked if I could bring the trailer back a few hours late on Sunday and not be charged for the extra day. He was kind of a jerk about it. He said it was automatic which is BS. All they had to do was put down that I was returning the trailer within 24 hours. I have received this favor in the past, especially when returning things on Sunday.
When I did bring the trailer back Sunday the front door was open. A guy was sitting at the desk who informed me that they were closed and offered no help. In fact he wouldn't even look up from the computer he was pecking away at. If you are closed then lock the f...ing door. Don't let your customers walk in and then treat them like an inconvenience.
I will make every effort to rent trailers elsewhere moving forward. This entire experience really ticked me off.
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RONALD B. on 8/28/2016
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Clarity on charges!
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Patrick H. on 8/27/2016
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On a previous rental the clerk who waited on me was very helpful in determining the far end drop off location.
This time the (different) clerk was not. Other than that, I really like this facility.
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randy t. on 8/26/2016
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Free hot dogs free popcorn and free bottled water :-)
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CLAUDE s. on 8/23/2016
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Rob Talmadge was very courteous, knowledgeable and over all very helpful.
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WILLIE J. on 8/22/2016
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Keep up the good work only!
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Laura B. on 8/22/2016
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VERIFY pickup location with customer. Manager of this location called, got no answer, and did not leave a message. Then no additional email was sent to inform customer of the pickup location. As a result, when I arrived at the "preferred pickup location" (the only location I knew about), I was told the trailer had to be picked up somewhere else, 15 miles in the opposite direction of where I needed to be. Very poor customer service on the part of the manager of this location in Hazelwood, MO. No concession was offered for any inconvenience this caused me; essentially blaming the whole misunderstanding on me, the customer.
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SHARON B. on 8/18/2016
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Grade A service overall. Highly recommend
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Martin M. on 8/18/2016
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They provided the best service I've ever gotten from UHAUL, and I've most a lot in my life.
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MOHAMMED K. on 8/17/2016
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Awesome service and very helpful people.
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Stuart P. on 8/14/2016
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Great service by the team - very prompt and attentive!
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