Nothing every one very professional, friendly and best of all a very happy environment.. from start to finish.MICHELLE H.
Customer Reviews for U-Haul Moving & Storage of Hazelwood
Hazelwood, MO 63042
(N side of 270 between Dunn Rd and Lindbergh Blvd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Amazing gentlemen at this location.carleana S.
Good experience and very helpfulGlenda G.
Customer did not leave a comment.CARLA C.
Customer did not leave a comment.Benjamin C.
This was my first time ever renting a truck and had no idea what to expect, what a great experioence, Everone was so helpful, the truck was a comfort ride and soeasy to operate. Thank you to everyone involved.Sharon E.
I turned in the truck after hours and the website would not allow me to submit my final pictures. Other than that, excellent.JEFFREY G.
Make sure you have the truck you ordered available when you show up.Nick B.
Doug was great.sylvia B.
Great location! 👍PHILLIPISTINE S.
Customer did not leave a comment.Karen M.
Customer did not leave a comment.Benjamin C. | First Impressions
Customer did not leave a comment.Teek P.
Customer did not leave a comment.Davondria G. | First Impressions
Quick and prompt service thank you.JEFFREY H.
Agents were very professional and friendly.JEFFREY G.
Customer did not leave a comment.Ciera J.
Customer did not leave a comment.Almono Conner C.
Customer service was great!!Jason B.
Customer did not leave a comment.SHARDAY A.
Customer did not leave a comment.Roy C. | First Impressions
Customer did not leave a comment.DWAYNE O.
The online checkin and experience was very easy and I honestly enjoyed the overall experience!ROBERT M.
Customer did not leave a comment.Joe W.
I just wish I had more money to pay the storage fee now I lost everything due to not paying my storage billRICHARD L. | Overall Experience
Customer did not leave a comment.Christina H.
I started paying around $72 on my unit then immediately after two years of the pandemic my rates went up to $99. The funny thing with this is that I carry mail in this area and have come acquainted with four other customers who use your facility. 3 of them had storage space bigger than mine and paid an average of $35. I would give names but I'm saving that information for court because this situation needs to be addressed in court. Even after my rates were changed none of the others I'm referring to went through the change and still don't. Yall might want to say it's because they pay on time but I have proof that that's not true because one of them is deceased and I was offered to put my things in that unit. Yes I was regularly late but made arrangements with the MOD the date I started renting from this location because my payday didn't correspond to my due date but I always have paid. Please note that this isn't the only location I have used with Uhaul. The first time a lock was put on my unit the attended that let me in noticed and mentioned that it must have flooded here and I said yea I see. He said I'll let them know and then two months later my fees were raised and my access code was deleted because I was given a managers code to enter where every time I visit my unit I kept finding a lock on my unit even after payment. I'm even considering contacting the NAACP to obtain a civil attorney since those other 5 customers were Caucasian leading me to believe that race played a big part in this situation as well. This will be my last communication with you on these issues and I'll see yall in both courts. Thank you. Kenneth Hall.Kenneth H. | Overall Experience
Customer did not leave a comment.deborah B.
Nothing. Manager Doug Gault handled my purchase and was very helpful in letting me know what I needed. Kudos to your entire staffjack K.
Customer did not leave a comment.Monique A.
Customer did not leave a comment.Richelle T.
All the guys that work there are awesomeâ€¦Shonda G.
Great customer service by all staff there todayANTHONY T.
Customer did not leave a comment.Richelle T.
It went smoothly. Just keep doing that.lawrence S.
I really respect the older light skinned guy, he knew I had to a lost and made it his busy to make me smile..things in life like this God is well pleased thank u sir.for making a difference for me.Vanessa T.
Bizarre rental experience. Had 24 hr rental and was told to have it back in 18 hrs. Was told their was 1/2 tank of fuel, but was actually 6 gallons less. Took pics to document and was not charged to bring it to 1/2.Matthew B.
Customer did not leave a comment.Patrick A.
Great staff and facility. They make it happen for you.NAJAH A. | Overall Experience
Customer did not leave a comment.Bryan G.
Customer service was terrible. Very unfriendly/unhelpful staffRiley H.
Customer did not leave a comment.DAVID G.
Very good experiencesjohn S.
Customer did not leave a comment.Machele R. | First Impressions
The staff was excellent! Efficient, very polite and helpful. Took their time hooking-up the trailer for me and double and triple checked all connection's. Henry was extremely cordial and knowledgeable. He made the process seamlessly easy! Would HIGHLY recommend.Evan B.
The person taking the uhaul back didn't say anything to me just had me waiting wondering what to do next while he was on the back of the truck talking on his cell phone the whole time. They even tried to charge my card for being late when I previously called saying I would be late. They also charged me for gas when there wasn't much gas when I got the truck. And tried to charge me for a lot of miscellaneous b*******nicole T.
Customer did not leave a comment.Leisa B.
Customer did not leave a comment.JEFFREY G.
Customer did not leave a comment.greg K.
Customer did not leave a comment.Kyley M.
Customer did not leave a comment.Latrice W. | First Impressions
This location needs to be equipped with more dollies for rent. A request was made via online. If the location does not have the equipment, the reservation for it should be blocked online. The truck I rented broke down in the middle of the street 5 times. The trucks need to be thoroughly inspected for major problems before being given to a customer. Not just cleaned and checked for damaged. Better customer service in regards to providing solutions to a customer dissatisfaction. Customers should be immediately offered a discount when they are inconvenienced by your services.Angie M.
The only issue is that when you reserve on line, you don't know if their out of something. I ordered an appliance dolly and they were out of them. Sorry people are stealing them. But they had a regular dolly we could use. So this is a FYI.Cecilia R.
The vehicle had several mechanical issues. A/C did not work, alignment was off 90 degrees and the truck had other various malfunctions. Upon return, the reps response was â€œ this ain't our truck, it was a one way from another state. You're the second person in a row to have issues.â€ Definitely the last time I'll spend ANY money hereKyle S.
Have better customer service, not only in speaking to your customers but the tone he had with his colleague. Inform customers in advance when you know the requested items they ordered wouldn't be available (appliance dollies, etc).Tandra P.
This is my favorite UHAUL store in North County! Excellent management and customer service. Helpful and friendly staff.Mary D. | Overall Experience
The team were amazing! Anthony and Doug took great care of me throughout the entire experience.Roger M.
Customer did not leave a comment.ARTHUR O.
The manger there was very nice and kind.Tarina J.
No it was horrible you didn't have any dollies , the gentleman that helped me did not explain the gas price and process and process so I woke up to an additional charge of $125 when I already paid $88, this was my first time using uhaul in years and probably will be my lastleroy J.
Keep improving waiting time when possibleARTHUR C.
Customer did not leave a comment.Johnea C.
The gentlemen were courteous and professional. The manager was extremely nice. I will definitely use uhaul at this location again.lori I.
On returning the truck the agent was rudeMaria M.
I am a repeat customer for the pass 3 yrs. I enjoy the customer service.laquiesha l. | First Impressions
Customer did not leave a comment.Joseph A.
Customer did not leave a comment.CARLINA J. | Overall Experience
The associate did not tighten down my trailer to the hitch that I rented, Luckily the chains was on it which helped it from coming off the truck and when I called the office the associate argued with me that he did tighten it down and asked me what I wanted to do, I can just bring it back which was rude. instead of apologizing, I wont go back to that location again, I just went and purchased my own trailer instead.JENNIFER H.
Customer did not leave a comment.Roberta L.
Customer did not leave a comment.DESIREE H.
Customer did not leave a comment.Daniel J.
Customer did not leave a comment.Glenn W.
Doug was great. The rest of the staff needs improvement. Being held liable for damages I didn't cause.Amy R.
The staff at this u-haul were great. When I had to move and needed a place for my belongings and my work trailor they every thing I needed. It felt good to know my stuff was safe and secure. Less stress when moving is always a good thing.Timothy O. | Overall Experience
Customer did not leave a comment.LINDA B.
The gentalmen that recieved the van when I returned it was the most plesant person I've incounted in quit some time. He made my day. Others need to take lessons from this man. Thank youDeborah H.
Customer did not leave a comment.QUIWONYEN H. | Overall Experience
Great customer serviceANGELA M.
Customer did not leave a comment.SYDNEY M.
Customer did not leave a comment.erica S.
Customer did not leave a comment.George P.
Every step of the process until I closed out was perfect. It made the headache of moving very comfortable. I'd do it all again with this store and crew.Angie V. | Overall Experience
U haul has always exceeded my expectations in all of their services and I would say that, the services is both above and beyond satisfactory.Willie J.
fast and easy experience!Shannon L.
Customer did not leave a comment.Joe R.
Customer did not leave a comment.JERMAINE D.
The entire staff at this location was extremely helpful. It was super quick to get the trailer. They helped with hookup and confirmed we were safe with light checks too prior to leaving.Margaret N.
Customer did not leave a comment.Steve R.
Customer did not leave a comment.Francis M.
Everyone was so nice & answered all of the questions, super friendly & made sure I understood everything.Korey N.
Service is always exceeding customers expectations.Willie J.
Customer did not leave a comment.Gregory K.
The guys were nice, store was clean.Charles R.
Customer did not leave a comment.Tiffany T.
Customer did not leave a comment.Marcus B.
Customer did not leave a comment.Dana J.
Customer did not leave a comment.Benjamin C.
Customer did not leave a comment.DEBRA S.
Best location ever and people are helpful and understanding!!QUIWONYEN H.
Customer did not leave a comment.marsha J.
Customer did not leave a comment.DAVID T.
Customer did not leave a comment.Carole S.
Quick and easy!!!Flynn B.
Customer did not leave a comment.Michael F.
Provide better customer service. When the initial contract was generated the rep was friendly and engaging, no issue then. Upon return of the trailer the rep was horrible at customer service wanted me to park the t trailer for him didn't ask if I wanted to leave the charge on my card or pay cash. Threw my receipt on the counter. There was another guy there when I asked if my charge could be removed to pay cash I was told I should've stayed outside and waited. Horrible I will never rent from that location ever again.LAVERNE K.
Customer did not leave a comment.James J.
Everything was perfect.william T.
Customer did not leave a comment.Troy J.
Van had tree sap all over it. Needs wash. Online tool sucked. Spent 45 min trying to get van and had to call in to get helpwalter H.
The samething you did for me because I had know problems and the customer service was greatLatasha B.
Service guy Steve was very knowledgeable and helpfulKevin M.
Continue with service on demand meaning you are exceeding expectationsWillie J.
Customer did not leave a comment.RALPH B.
Staff was awesome, got me in and set up.Darian J.
Customer did not leave a comment.Timothy O. | First Impressions
Customer did not leave a comment.TONIANN J. | Overall Experience
Customer did not leave a comment.Phil E. | Overall Experience
Manager, Anthony was so helpful ! Thank you’Betty R. | Overall Experience
Customer did not leave a comment.sharonda w. | Overall Experience
For my first experience with the U-Haul company it was wonderful great service friendly workers clean truck also had a clean storage I really appreciate it and I thank you guys for your help and your trust in me to drive your U-Haul truck thank you so muchMarranda L. | First Impressions
Customer did not leave a comment.TONYA M. | Overall Experience
Excellent service!Betty R. | First Impressions
Customer did not leave a comment.Lisa A. | First Impressions
The lady walking around with the cart was extremely friendly and helpful for our needs.Christine R. | First Impressions
Customer did not leave a comment.Julie r. | Overall Experience
Customer did not leave a comment.JACQUELINE J. | Overall Experience
Thank you for being there I moved to Florida for two months I needed to store my valuables it worked out very well.Thomas W. | Overall Experience
The staff was helpful & friendly, and answered any questions I had.LAWRENCE W. | First Impressions
Was a great experience. Nothing negative with this company.VEDA S. | Overall Experience
Customer did not leave a comment.leonard C. | Overall Experience
There's nothing that I haven't said that wasn't said before. I rented a until there. Then became an employee. The GM Anthony covered for all of the employees lazyness. GM had a medical emergency and didn't leave instructions with a responsible adult. I basically am one of many people who found it a waste of time working in a hostile work environment at that location. I'm the only one that is brave enough to let you know. I moved out after I was jumped on by the group led by Eerica. Instigated by Anthony. That's been months ago. If Eerica Mann (the gold tooth lady with the cigar hanging out her mouth who walks on the back of her shoes), Anthony Chiello or anyone from that location calls me or anyone that I've removed from ALL list there, an attorney will contact uhaul to represent me further. You can have that cabinet in my old unit. I've had enough of Anthony, Eerica, Cameron and that guy that shows up stoned every other day & the CC's. Oh and Dan with the disrespectful mouth.jacqueline W. | Overall Experience
Customer did not leave a comment.KEVIN O. | First Impressions
I had my storage for a little over a year. Originally, it was all good. One particular time I was late but ended up paying. Went to my storage and it was still locked. I called and they fixed it immediately. My main concern was the roaches that came later in the year. It was the lack of cleaning the area that I didn’t like. I was in a storage inside of a building. Really thought it would be secured from all things. Most definitely thought me purchasing insurance would benefit in a way and it didn’t. Insurance is a complete waste. The greatest thing I did was get my belongings out. Although I trashed most of it due to roaches. I moved out on my payment date which was 12/28/21 not 1/2/2022. Glad to be gone!!!Alisa T. | Overall Experience
Customer did not leave a comment.Jerdonn H. | Overall Experience
Customer did not leave a comment.RHONDA A. | First Impressions
Great Customer service!Hakim J. | Overall Experience
Customer did not leave a comment.Jasmins N. | Overall Experience
Customer did not leave a comment.LATONIA J. | First Impressions
I want to thank the general manager Anthony at the Dunn Road location in Florissant for providing such excellent customer service we definitely appreciated itJack N. | First Impressions
Customer did not leave a comment.Andre M. | First Impressions
Mud dauber(?) wasp mud nests in unit. Most dead, some with active wasps.stefan n. | Overall Experience
Customer did not leave a comment.beverly c. | Overall Experience
I moved out on 10/31/2021 not 11/1/2021Edith I. | Overall Experience
This U-Haul Storage was Wonderful! Safe and convenient. I recommend the Hazelwood U-Haul Storage to everyone. I slept with a peace of mind knowing my items were Safe and secure. Anthony the Manager was Awesome!! I give this facility 10 Stars for Quality, Security, Convince, and Excellent Customer Support!Lenita S. | Overall Experience
Customer did not leave a comment.Lacherri H. | Overall Experience
We did see a roach. Neighbor had lots of them. Outside area was trashy.Vanessa W. | Overall Experience
Customer did not leave a comment.Alice B. | Overall Experience
Customer did not leave a comment.Terry j. | First Impressions
Customer did not leave a comment.Thomas W. | Overall Experience
Customer did not leave a comment.MARIA E. | First Impressions
Great seviceALLEN O. | First Impressions
Customer did not leave a comment.beverly c. | First Impressions
Everyone was helpful and well informative 👍🏾. Thanks U-haul.Martell P. | Overall Experience
Customer did not leave a comment.Ronald B. | Overall Experience
Customer did not leave a comment.Lakeeta J. | First Impressions
Customer did not leave a comment.James M. | Overall Experience
Customer did not leave a comment.DIANA B. | Overall Experience
Thank you for making my moving and storage of my property very convenient.yolanda b. | First Impressions
Customer did not leave a comment.Robert Y. | Overall Experience
I'm very pleased with u Haul Service helping families out to move items and to help out with events I will recommend U Haul any time to any one that need to rent a truck thank you for your serviceCheryl W. | First Impressions
Customer did not leave a comment.Jarquis R. | Overall Experience
Thought I was booking for a 24 hour storage place when booking. Only inconvenience. And prices where higher than the 24 hour storage unit I thought I was getting. I wish all prices where the same. Other than that, great.Carnice G. | Online Move In
Customer did not leave a comment.SHREIKA P. | Overall Experience
The staff was very courteous, kind and professional.alicia h. | Overall Experience
I liked it. I just think the motion sensor lights should be on a little longer. But thank you guys for being patient with me through it all.Vornell p. | Overall Experience
Customer did not leave a comment.Ricardo F. | Overall Experience
Customer did not leave a comment.TYARI J. | First Impressions
The staff were always friendly & helpful. Cameron was especially helpful when I was having difficulty with the door, he immediately came & helped me.MARY S. | Overall Experience
Customer did not leave a comment.ANDREA B. | First Impressions
We had problems with billing. Mr. O’Neal was able to fix the issue. ThanksRicardo F. | First Impressions
Customer did not leave a comment.ROBERT c. | First Impressions
Staff was very customer service oriented, facility very clean. They assisted me with all of my needs. Made my move less stressful.ANGELA N. | First Impressions
Customer did not leave a comment.Teryce M. | First Impressions
Thank you again for being so kindelaine d. | Overall Experience
Great and professional service!ALAN R. | Overall Experience
Customer did not leave a comment.tatiana w. | First Impressions
Extremely well run business all the staff of business are a reflection of the manager fun loving kind gregarious and truly helpful and thoughtful. I have been in the hospitality industry for 50 years one of the best experiences ever. Thank you all very much you are a diamond in the rough not in Chesterfield WTF Thank you Rex Hale chefrexhale.com stlculinarytours.comRex H. | Overall Experience
Customer did not leave a comment.FREDERICK M. | Overall Experience
Customer did not leave a comment.TONYA M. | First Impressions
Customer did not leave a comment.miesha a. | Overall Experience
Customer did not leave a comment.Brandi B. | First Impressions
Very professional staff that treated me wellCheryl C. | Overall Experience
Anthony was fantastic. He answered all of my questions along the way and if I am going to be paying $180 for a 10x15 you best believe I am going to have a couple questions that is a semi large purchase when it comes to a monthly subscription. $180 is actually more than I could of paid elsewhere but Anthony honored my lack of coupon that I was not given by a different facility after returning my rented uhual. Overall I would rate this location a 10 out of 10 solely use this singles employee the cleanliness of the store was amazing best I have seen by singular uhaul place. Two thumbs up from me.Bryson w. | First Impressions
Customer did not leave a comment.Sandra B. | First Impressions
Customer did not leave a comment.dAVINA w. | Overall Experience
staff was very helpful and friendlyMarian S. | First Impressions
The checking in was friendly and quickdonald w. | First Impressions
My unit had a huge a hole in the ceiling that concerned me but my items weren’t damaged. Overall great experience. Thank you to the office staff for all your assistanceCOURTNEY P. | Overall Experience
Customer did not leave a comment.Namon J. | First Impressions
great customer serviceeRICKA M. | First Impressions
Everything was fine just thought the storage unit was a little biggerRenita K. | First Impressions
Great customer service and good storage optionsKleila m. | Overall Experience
Thumbs up for Jennifer and AnthonySandra U. | Overall Experience
Customer did not leave a comment.Adrienne K. | First Impressions