Customer Reviews for U-Haul Moving & Storage of Hazelwood

Rating:

5.0

Staff was very customer service oriented, facility very clean. They assisted me with all of my needs. Made my move less stressful.

Rating:

3.0

Please clean and sanitize your rental equipment. Check and make sure your trucks have enough gas in them so that we don't have to put gas in them twice. Overall customer service was okay.

Rating:

5.0

Nothing. The staff. Was great 🙂🙂

Rating:

5.0

excellent customer service

Rating:

1.0

I picked up truck April 2, 2021, the cab of truck smelt like cigarette smoke and dirty and the back of truck had dirt and rocks on floor. I am disappointed in the service.

Rating:

3.0

Share rental video helpful except for unable to select U-Haull location. Choose to not have an account with you. None registered customers should be able to select a U-Haul location upon returning a moving truck!

Rating:

4.0

Just do it.

Rating:

2.0

The overall experience was not at all what I expected at the Hazelwood location. I've rented from this location several times in the past(3 years ago) and it has always been my go to location even if there was a uhaul closer to me, I just like this one. Each time in the past it was a great experience but this time I just felt lost and very uncomfortable. The truck was hard to drive and tank was near empty which I had to stop even before I started based on where I was going. Overall I was just disappointed.

Rating:

5.0

The staff was very helpful and polite. Please do t change anything.

Rating:

3.0

Well at first couldn't get help with return. Then a gentleman came and assisted me. And got me on my way quickly.

Rating:

3.0

My husband called to rent a truck. Was not informed at the time of the rental we could only have the truck for 6 hours. We were using it to move, round trip was 2 hours. Only gave us 4 hours to load and unload. It would have been nice to be informed of this when we called. We could have contacted another location if needed.

Rating:

5.0

I Always experience excellent service at this same location. They have Continue to exceed customers expectations.

Rating:

5.0

tuesday november 6th 2020.manager tj chiello had just received the greatest review ever.it seems he had the uhaul best comment contest in the bag.or so it seemed.....i will never trust a uhaul comment contest ever again.going to bed late november 6th it looked like tj had this thing wrapped up.the only thing that could go wrong is he would have to lose 99.8 % of contest votes.we woke up in horror to find out thats exactly what happened.tj lost by .05%.how could this be?whistleblowers started to emerge and youtube was filling up with witnesses to what had happened.uhaul vote counters kicked out neutral vote observers.the dominion vote counting machines that supposely were not connected to the internet,was indeed connected to the internet!!!dead people were sending in mail ballots by the truckload.videos emerged of boxes of voting cards suddenly appearing at 2am.dead people started voting and so on and so on.tj regulary got 20,000 people 3 times a day to see him speak.meanwhile his opponents couldnt draw flies.now youtube has taken down any tj won videos because of their "conspiracy" policy.look it up.there are no tj chiello uhaul review contest fraud videos available at all.coincidence?i dont think so.yet youtube has the moon landing was done in a movie studio in burbank califoria,area 51 roswell new mexico,jfk shooter and so on.what it is that youtube is hiding?the truth!!!!! tj's supporters vowed to storm uhauls headquarters and take what was stolen and is rightfully ours.tj commanded us to step down.he was quoted as saying "i am here to make uhaul great again!!!"

Rating:

5.0

Good Customer Service with every employee at this location Just keep doing what you doing

Rating:

5.0

I can honestly say, this location is an example of excellent service on demand. Improvement will only extend the gratitude.

Rating:

3.0

The truck had bad wheel alignment! Just horrible! Made it hard to keep steering wheel steady. And the gas hand was broke!

Rating:

5.0

Nothing I love it from the time I walk in to the time I left from dropping off the van

Rating:

2.0

The general manager is very very rude and disrespectful even when you're telling him what he doing wrong he continues to be disrespectful I will never ever return to This facility and I don't feel that I want to return to U-Haul in general I would rather go to another place

Rating:

1.0

The guy who helped me was rude and not helpful.

Rating:

5.0

I can not remember the lady name who helped me but she did an awesome job with customer service and provided a very professional manner to assisting me. This review is specifically for her because she did an amazing job helping me.

Rating:

5.0

Continue to meet the keep this location number one in St.louis Missouri

Rating:

5.0

Thank you again for being so kind

Rating:

5.0

Continue to make available rentals for the great demand daily for your tremendous courteous services

Rating:

5.0

Great and professional service!

Rating:

5.0

People are nice and friendly

Rating:

5.0

Have more rentals available

Rating:

5.0

Great service and accommodating to our need to adjust the time. Thank you.

Rating:

5.0

More walk in availability

Rating:

5.0

My experience was absolutely wonderful. This location was fantastic. Anthony was so professional and understanding. He is the best example of how great customer service should be. Hands down 5 stars well earned!!!

Rating:

5.0

Nothing. I liked the customer service you all give

Rating:

5.0

Extremely well run business all the staff of business are a reflection of the manager fun loving kind gregarious and truly helpful and thoughtful. I have been in the hospitality industry for 50 years one of the best experiences ever. Thank you all very much you are a diamond in the rough not in Chesterfield WTF Thank you Rex Hale chefrexhale.com stlculinarytours.com

Rating:

4.0

very conpetitive not much. maybe refreshments

Rating:

3.0

Good service

Rating:

5.0

Can't think of anything... this location's staff is friendly and helpful.

Rating:

5.0

Best experience I have ever had with uhaul. Miss Jennifer was extremely helpful and friendly. The young man who brought my truck around was very helpful, polite and well spoken. I ABSOLUTELY will use again and recommend anyone else do as well.

Rating:

3.0

Waiting on my deposit to cime back to my card after almost 2 weeks

Rating:

5.0

I work with Theo but, the entire staff was amazing Excellent customer service FREINDLY and literally got you in and out THE TEAM ROCK

Rating:

2.0

I was picking up an appliance dolly which is pretty heavy. No one offered to help me load it. And I'm 61 and thankfully healthy at this time so I loaded it. And when I returned they asked if I was returning walked by my truck and said I hold the door. So, I unloaded it and wheeled it in. Where's the customer service???Let me get that for you, or Do you need help?

Rating:

5.0

Honestly, it was perfect. The ease in which we picked up and returned the truck was great.

Rating:

1.0

Very bad experience, bad customer service

Rating:

4.0

Thanks keep it up

Rating:

5.0

Everyone is always really nice, and trucks are well maintained.

Rating:

5.0

More help to check customer in/ out but the workers was very nice and friendly service was good.

Rating:

4.0

Aside this ubox was supposed to be stored at the Lake St Louis area from St. Peters and now is in Haelwood,...then a little confusing right at first when I went there to get it all in one UBOX, it is okay. Things didn't go as planned. It seems to happen a lot in my life. This COVID mess sure isn't helping either. Soon I will be having the UBOX shipped somewhere. For now, it will stay in Hazelwood I suppose. The people were very nice. Most locations have many new people and it I think almost known of them know a lot about UBOX. I may go to work for UBOX/UHAUL. I have had so many dealings with UHAUL over the years, I feel I know it better than most working there.

Rating:

5.0

My experience was great

Rating:

5.0

Very nice people great service

Rating:

5.0

I would recommend them to anyone

Rating:

5.0

The gentleman who checked us in was polite, friendly, and clear with his instructions and information. Truck was clean, ran well, and suited our moving needs. Would definitely return to this location and/or refer friends to rent there. Very happy with service we received and price was affordable as well.

Rating:

5.0

I had a very good experience with this rental at this location, everything was handled well

Rating:

5.0

Whatever coating was put on the floor of the truck was very slick. When stepping into and out of it I had to be very careful to prevent falling. It made the floor shiny and new looking but it was very slick.

Rating:

5.0

I believe there's room for improvement but I don't know where

Rating:

5.0

I just bought a house so I've had to rent a UHaul 3 times in the past couple weeks. The customer service is always amazing! Everyone is so nice, friendly, and helpful! Suggesting extra things I should rent or purchase to make my moving experience easy and hassle-free as possible!

Rating:

5.0

Nothing everything was excellent

Rating:

5.0

Continue to hire representatives like the ones you have at your Hazelwood center!

Rating:

5.0

Great, Happy, Funny Employees At The Time of My 730am Rental Time.

Rating:

5.0

Staff was very nice and informative

Rating:

5.0

Very professional staff that treated me well

Rating:

3.0

They did not have the furniture dollies that we're requested. The truck was constantly pulling to the left and was not well aligned. The truck also had issues with the transmission and would max out at high rpms for a while before shifting.

Rating:

5.0

Anthony was fantastic. He answered all of my questions along the way and if I am going to be paying $180 for a 10x15 you best believe I am going to have a couple questions that is a semi large purchase when it comes to a monthly subscription. $180 is actually more than I could of paid elsewhere but Anthony honored my lack of coupon that I was not given by a different facility after returning my rented uhual. Overall I would rate this location a 10 out of 10 solely use this singles employee the cleanliness of the store was amazing best I have seen by singular uhaul place. Two thumbs up from me.

Rating:

5.0

staff was very helpful and friendly

Rating:

5.0

The checking in was friendly and quick

Rating:

4.0

My unit had a huge a hole in the ceiling that concerned me but my items weren’t damaged. Overall great experience. Thank you to the office staff for all your assistance

Rating:

5.0

great customer service

Rating:

4.0

Everything was fine just thought the storage unit was a little bigger

Rating:

5.0

Great customer service and good storage options

Rating:

4.0

Thumbs up for Jennifer and Anthony

Rating:

4.0

My only issue is that I notified the facility that I was cleaning out my storage in July, again by email on Aug. 5, 2020 and followed up with a phone call on Aug. 6, 2020 yet I am still getting mail saying I am late on my payment and am being charged a late fee. What is that about?

Rating:

5.0

Jennifer was very friendly & helpful

Rating:

5.0

Hassel free service.

Rating:

4.0

None

Rating:

5.0

Having my unit for nearly 3 years was something unexpected but the service I received from management was Great and the one person I give the customer service award to is Janet, she’s awesome she worked with me when I fell behind, I thank her because there was a few times I could of lost it all but she hung in there with me so for her she is greatly appreciated and I would recommend this location to everyone.

Rating:

5.0

Better than the rest!!!

Rating:

4.0

I spent 1-month shy of 10 years with this particular UHAUL facility. I didn't see any upgrades to the units but experienced increases in my storage payments. I was not pleased with that part of my experience. Then I noticed the several changes in the staff that included the facility's General Managers. They were always kind and helpful even during their very busy moments. Nonetheless, that turnover created some concerns. Otherwise and overall I'm grateful for the time and safe keeping of my belongings.

Rating:

5.0

The only issue I had was the lights went out every five minutes while I was trying to get my belongings and I had to keep stopping to make the lights come back on.

Rating:

5.0

Everyone was helpful and professional. I’m very pleased with my service, I will recommend you all to everyone!

Rating:

5.0

My experience with Uhaul was outstanding. Your employee Anthony C. (Dunn Rd. location) is exceptional! This has been the best experience I've ever had with any truck rental/storage company. God Bless!

Rating:

5.0

I never had an issue with facilities or personnel. They were friendly and approachable. Good customer service.

Rating:

2.0

I wouldn't recommend anyone to use the facility, because of the damage that was done to my things from the roof leaking.

Rating:

5.0

GREAT JOB I WOULD USE YOU AGAIN KEEP UP THE GREAT WORK I ENJOYED MY SERVICE.👍👍👍

Rating:

5.0

The manager was so cool was very happy

Rating:

2.0

I have witnessed the manager had verbal argument with a customer. I was informed that I could get charge for having an outside moving pods in the facility. My brother’s car was hit by uhaul employee.

Rating:

5.0

Mr. Anthony Chiello, (8961 Dunn Rd.) is beyond EXCEPTIONAL!! He provided outstanding, fast, friendly and professional service for me as I was in a desperate moving situation. May God richly bless him!

Rating:

5.0

Anthony and Janet at uhaul Dunn road are the best 👍👍👍👍👍

Rating:

5.0

Exceptionally amazing, above my expectations. I wasnt expecting much, but the staff met and exceeded BEYOND exemplary Service. I highly recommend this store. I was treated w RESPECT above n beyond!!!

Rating:

5.0

Tj is a great manager.

Rating:

5.0

The customer service was wonderful n understand of my situation. Thank you

Rating:

5.0

I was,service with a smile and courteous and I will send family and friends to this location 🖒🖒🖒🖒🖒

Rating:

5.0

Staff was very friendly

Rating:

5.0

Best experience with uhaul company ever. Keep up the good work!!

Rating:

5.0

Keep up the good work

Rating:

5.0

Great customer service...

Rating:

5.0

Will recommend uhaul before any other companies

Rating:

5.0

From the moment I entered the store I had an awesome experience. Everyone was nice , friendly and patient. The manager Anthony was excellent. Keep up the good work !!!!

Rating:

5.0

The staff at this location are EXCELLENT - very knowledgeabe, understanding and accommodating.

Rating:

4.0

Awesome

Rating:

4.0

Fghjj

Rating:

4.0

I will refer

Rating:

5.0

I have no complaints.

Rating:

5.0

Everyone was so helpful!

Rating:

5.0

Mr. Bryon and Mrs. Janet were the best at making sure my storage unit was safe and that I’ve had an excellent experience overall. I’ll definitely recommend this location to family and friends.

Rating:

5.0

There was a few minor hiccups but overall the service was excellent thank you

Rating:

5.0

The staff is very respectful

Rating:

3.0

Facility was fine until I got an email stating there was going to be a price increase. You didn't meet or beat the competitor so I moved out of 2 units which is sad because I didn't want to move.

Rating:

4.0

I always use Uhaul

Rating:

5.0

Great customer service

Rating:

5.0

No, additional comments are necessary.

Rating:

5.0

They were very professional and attentive.

Rating:

2.0

When we moved out of the unit there was alot of bugs-crickets, June bugs, water bugs, ants , spiders. For climate controlled it was not sealed good if that many bugs can get to an inside unit

Rating:

1.0

!DANGER !KEEP OUT! unkept thug on a power trip barking dat he’s the boss & ***** have to listen. Co-worker said u aint my f*n boss, set the tone *Needed my mommas #, &/or wouldn’t rent to me, game on!

Rating:

5.0

I want to recognize Brittany for being on top of all of my needs when situations seemed to arise. All of the staff were polite,friendly, and very professional. I will be using UHaul again soon.