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KEITH H.Customer Reviews for U-Haul Moving & Storage of Hazelwood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The vehicles smelled HORRIBLE! It drives like it needed a wheel alignment. I left my vehicle on the Uhaul lot, and someone hit my car!!!
TAWANDA S.The trucks were very very clean smooth ride the employees are super nice I will be back the Renegade
Constance M.The office staff was very professional to other customers and myself. The office was well organized and vehicle transport was aligned and ready for pick up. I have no recommendations for improvement at this time. Great service, safe towing and a satisfied customer.
Tracy B.Please clean and disinfect the vans. ALL VEHICLES
Luquisha W.Nothing great service
Gary W.Thought I was booking for a 24 hour storage place when booking. Only inconvenience. And prices where higher than the 24 hour storage unit I thought I was getting. I wish all prices where the same. Other than that, great.
Carnice G. | Online Move InDo to unforseen uncontrollable circumst ances respond to your customers, I informed staff about the situation and they stated it will be okay that I will be late, but I was still charge another rental fee. Highly disappointed as a returned customer.
Tirsa W.My son got arrested and I didn't know he had the UHAUL I called to report it stolen the man I talked to left me the most disrespectful and disgusting voicemail overall rude and he should not have a job
MICHELLE B.The sign says stay in your equipment and someone will be out. I waited for 20 minutes,finally I went in a dropped off the keys. Also I never got a receipt. Was told it would be emailed, I'm still waiting. I called and after 35 minute wait I hung up. I need that receipt!
Michael H.U-Haul work with me I paid for it on Wednesday and pick it up on Friday. You was ðŸ‘. Keep up the good job.
anthony L.Convenient location. I returned the equipment 15 minutes before closing. A young man checked the truck in on his smart phone and reluctantly advised I was “good.†The next day, I got a call from the location and from Heather at what I think is regional customer service telling me they couldn't find the truck I returned. The issue was quickly cleared up, I guess they located it. I didn't even think about it because I was rushing to the airport but I didn't get a confirmation email until the next day when the issue was resolved. I don't know the reason for the delay and “lost†equipment.
Dawn S.This location was not the one we requested to pick up from, but was what we were stuck with. When entering the store, the employees were not dressed in uniform. There was a woman dressed in pajamas behind the counter. The employees, including the manager were not acting professionally and were having inappropriate conversations. The woman in pajamas behind the counter did indeed work there and was using a vape while working. The young man helping us was nice, but did not work promptly and so our pickup took 45 minutes. Nothing for our reservation was ready even though the reservation was made more than a month in advance. Once we left the store, not even 5 minutes down the road the truck had the check engine light come on and the AC no longer worked. When we called to tell them we were coming back to get a different truck, they told us that was not an option and that we had to call roadside assistance. This vehicle may not have been safe to drive and for a 480 mile drive we were afraid to risk it. The employee on the phone was rude and the manager was no help. Having assured us the day prior there would be no issue with this location after we stated our previous bad experience there, we were left in awe with how unprofessional and rude the store was. I know personally, those employees would not have wanted themselves or a loved one in that vehicle driving a long distance if they would have been in our situation. What can you do to improve for the next customer? Well, your professionalism within the workplace, being ready for the reservations you have, and fixing an issue with your equipment when it comes up.
DENNIS D.Everything was great and the service, thanks
Howard P.The professionalism of the staff and the equipment being readily available were very helpful
Troy E.Poor customer Service. The reservation was made months in advance and I was advised that I needed to pick it up at a different location than it was rented for originally, quite a few miles down the road. I need to put $50 worth of gas in it before I could ever even start on our trip.The customer service rep at the location was insulting and treated us like idiots.The van was locked with a deadbolt and no key for it, was advised I needed to come back and get a key, when I did they didn't have the key and had to be hacksawed off. Once inside, the van was filthy with trash, fast food wrappers, etc. it looked as though a homeless person was probably living in it, and obviously it was never checked before renting it out again. All of this was discussed with Rick Arrends at customer service 1-800. Please refer to those comments. They were personal items left in the cab which we just left. The van itself had to be cleaned out before we could ever put our items to move in it. I had to purchase another combination lock to secure the back so that we could start our trip. All in all lost about 2 1/2 hours of rental time running back-and-forth, getting lock sought off, buying a new lock at Lowe's etc. I would greatly appreciate a call to discuss this matter further. I feel like we were ripped off, we paid good money and had a disastrous product delivered. I would very much like some sort of reimbursement for our time and distress. My phone number is 314–922 Dash 4048
Mary S.Quick pick-up. Checking first online is very helpful. In and out with the trailer in less than 10 minutes.
Alan M.The service was professional and helpful throughout my visit. I will always make Hazelwood u haul at Dunn Road my place to rent during my moving need. Again I say, they meet every expectations on demand.
Willie J.Don't rent out trucks with a severely busted steering column
DANIEL L.Train your employees on how to speak with customers on the phone . I Asked to speak with a manager and a young guy got on the phone and told me that he will call me when he get around to it then hung up the phone.
TEQUILA P.when i pulled into to the uhaul to return my moving van,i was met by valet and rickshawed into the showroom.in the showroom i was given complimentary champagne and t.j's famous "orphan" lasagna.after the snack i was given a manicure and a pedicure simultaneously.after that i was treated to a full body massage.during the massage,when i was on my belly,over the home theatre sound system i hear the song "i'll be working my way back to you babe".sweet.then "cupid" came on.my masseuse then rolled me over on my back and what did i see? this wasnt the radio!!! t.j. got the spinners to do an in store concert!! oh it didnt stop there.the spinners then brought dionne warwick on stage to perform "then came you" dionne the performed "thats what friends are for" with the spinners doing the backround vocals.after the concert was over the "orphan" lasagna was put into doggy bags and me and the spinners divided it up.i jumped into the spinners limo and they dropped me off at my house.this was probaly my 3rd favorite moving van drop off of all time.keep up the good work!
Shawn B.The General Manager was great
ROBERT B.The staff was very courteous, kind and professional.
alicia h. | Overall ExperienceThe back of the truck isn't waterproof and rain damaged a bunch of my items. Please waterproof your vehicles as your insurance doesn't cover water damage.
Colin P.My experience was very good and everyone was very accommodating.
LAVELLE J.The after hours return and also make sure the items are clean before allowing people to use the equipment
Virgil O.passenger mirror was not usable, truck idled rough, trying to reserve a truck was a PITA. customer service sucked. Door went to high up and got stuck. Couldn't adjust any mirrors so driving was difficult.
Jared P.Tj was the greatest
Matthew H.1. I was stunned & dismayed when the check-in clerk took a picture of my driver's license with HIS cell phone! How do you say "identity theft waiting to happen?". I sent an email to U Haul objecting to this "protocol" . I have not received a response from U Haul . I did, however, get an email asking me to upload pictures from my U Haul "trip" so they could be used on the sides of U Haul vehicles along side other customers. THAT isn't happening. 2. The desk clerk at return of truck was terse, curt, rude & generally irate & unhelpful. 3. The young man who checked the returning truck was pleasant, efficient & helpful....& overworked.
Frances G.Everything ran smoothly my truck was ready at 7 AM when I arrived equipment work properly no problems love the new digital way that you were doing things for the cell phone texting enjoy the experience
KEVIN B.The services were e excellent and I am a continued satisfied customer of Hazelwood Dunn Road u haul team.
Willie J.I was given a truck that literally had livestock in on previously and urine stains all over. Happy to provide photos. By far the worst uhaul I've ever been to.
Casey B.I told them that the truck brace was out and they act like they didn't care
Angela W.The lady who checked me in/outwas great!
douglas W.Tony was great have great customer service. I was in and out with my trailer when I picked it up. When I dropped it off as well. So keep up the good work uhaul you don't have to change anything.
William R.Did it at the 800 #, lady was wrong with time they closed, by 1 1/2 hrs.
COLEMAN B.Please inform Uhaul that they need to get cruise control installed on the trucks.
CHRISTOPHER M.Fast convenient process..great customer service
Bridget G.Keep up the good work sorry didn't get his name he had on a green shirt. Great customer service and got me in and out. Keep up the good work.
WILLIAM R.I liked it. I just think the motion sensor lights should be on a little longer. But thank you guys for being patient with me through it all.
Vornell p. | Overall ExperienceFrom the manager to the employees they was very very nice they answer every question I need it to be ass they treated me as a person
Michelle M.I received excellent service from the staff at Uhaul. I placed my reservation at the wrong location. They corrected my mistake quickly and respectfully. If you are looking for more improvement from these professionals I would challenge them to give the same level of service to those customers who are in themselves very challenging. They did great, and are up to the challenge for becoming “astronomical.†(I don't use the word awesome.) Thanks!
Joseph D.Nothing
Gary W.Keep the return equipment lane more empty to drop vehicles off.
Jaron S.Give discounts to seniors citizens
RICHARD S.Fill the gas tank at half minimum
Kouakou A.The person who checked me out was so helpful and polite. Really made everything smooth and a great experience.
Lydia T.Good service
Pedro R.There was only one worker there when I returned the rental who was busy with other customers so I agreed to an email receipt but I have not yet received it.
Deborah V.The U-haul agent greeted and acknowledged me as soon as I step in front of the register and politely told me he would be right with me. Also when I dropped the truck off he was very prompt in collecting the information he needed. The truck ran smoothly. Thanks!
Pamela G.Clerk was face timing with a girl the whole time. Asked for papetwork to varify and was told I didnt need it. Was sent to this location while others closer had the equipment needed. First unpleasant uhaul experience.
Charles S.Staff were very infriendly.
James J.Lot is small, but it is what it is. Self check in is relatively easy.
Kenneth N.Windshield wipers didn't work. Truck needed some fixes.
Tony B.Make sure my money is put back onto my card in a timely fashion.
Myles D.Workers on cell phones. Charged me for gas when their was gas just put into u haul.
HEATHER R.I will use them anytime in anywhere good services
harold M.The staff were always friendly & helpful. Cameron was especially helpful when I was having difficulty with the door, he immediately came & helped me.
MARY S. | Overall ExperienceWe had problems with billing. Mr. O’Neal was able to fix the issue. Thanks
Ricardo F. | First ImpressionsStaff was very customer service oriented, facility very clean. They assisted me with all of my needs. Made my move less stressful.
ANGELA N. | First ImpressionsThank you again for being so kind
elaine d. | Overall ExperienceGreat and professional service!
ALAN R. | Overall ExperienceExtremely well run business all the staff of business are a reflection of the manager fun loving kind gregarious and truly helpful and thoughtful. I have been in the hospitality industry for 50 years one of the best experiences ever. Thank you all very much you are a diamond in the rough not in Chesterfield WTF Thank you Rex Hale chefrexhale.com stlculinarytours.com
Rex H. | Overall ExperienceVery professional staff that treated me well
Cheryl C. | Overall ExperienceAnthony was fantastic. He answered all of my questions along the way and if I am going to be paying $180 for a 10x15 you best believe I am going to have a couple questions that is a semi large purchase when it comes to a monthly subscription. $180 is actually more than I could of paid elsewhere but Anthony honored my lack of coupon that I was not given by a different facility after returning my rented uhual. Overall I would rate this location a 10 out of 10 solely use this singles employee the cleanliness of the store was amazing best I have seen by singular uhaul place. Two thumbs up from me.
Bryson w. | First Impressionsstaff was very helpful and friendly
Marian S. | First ImpressionsThe checking in was friendly and quick
donald w. | First ImpressionsMy unit had a huge a hole in the ceiling that concerned me but my items weren’t damaged. Overall great experience. Thank you to the office staff for all your assistance
COURTNEY P. | Overall Experiencegreat customer service
eRICKA M. | First ImpressionsEverything was fine just thought the storage unit was a little bigger
Renita K. | First ImpressionsGreat customer service and good storage options
Kleila m. | Overall ExperienceThumbs up for Jennifer and Anthony
Sandra U. | Overall ExperienceMy only issue is that I notified the facility that I was cleaning out my storage in July, again by email on Aug. 5, 2020 and followed up with a phone call on Aug. 6, 2020 yet I am still getting mail saying I am late on my payment and am being charged a late fee. What is that about?
DEBORA W. | Overall ExperienceJennifer was very friendly & helpful
KAREN M. | First ImpressionsHassel free service.
ANTONIO M. | Overall ExperienceNone
Robert W. | First ImpressionsHaving my unit for nearly 3 years was something unexpected but the service I received from management was Great and the one person I give the customer service award to is Janet, she’s awesome she worked with me when I fell behind, I thank her because there was a few times I could of lost it all but she hung in there with me so for her she is greatly appreciated and I would recommend this location to everyone.
kimberly f. | Overall ExperienceBetter than the rest!!!
Lee P. | First ImpressionsI spent 1-month shy of 10 years with this particular UHAUL facility. I didn't see any upgrades to the units but experienced increases in my storage payments. I was not pleased with that part of my experience. Then I noticed the several changes in the staff that included the facility's General Managers. They were always kind and helpful even during their very busy moments. Nonetheless, that turnover created some concerns. Otherwise and overall I'm grateful for the time and safe keeping of my belongings.
LEORA J. | Overall ExperienceThe only issue I had was the lights went out every five minutes while I was trying to get my belongings and I had to keep stopping to make the lights come back on.
MICHELLE P. | Overall ExperienceEveryone was helpful and professional. I’m very pleased with my service, I will recommend you all to everyone!
Cassandra M. | First ImpressionsMy experience with Uhaul was outstanding. Your employee Anthony C. (Dunn Rd. location) is exceptional! This has been the best experience I've ever had with any truck rental/storage company. God Bless!
Tracey J. | Overall ExperienceI never had an issue with facilities or personnel. They were friendly and approachable. Good customer service.
rosie s. | Overall ExperienceI wouldn't recommend anyone to use the facility, because of the damage that was done to my things from the roof leaking.
brian m. | Overall ExperienceGREAT JOB I WOULD USE YOU AGAIN KEEP UP THE GREAT WORK I ENJOYED MY SERVICE.👍👍👍
Deborah T. | First ImpressionsThe manager was so cool was very happy
Lena M. | First ImpressionsI have witnessed the manager had verbal argument with a customer. I was informed that I could get charge for having an outside moving pods in the facility. My brother’s car was hit by uhaul employee.
Abegail C. | Overall ExperienceMr. Anthony Chiello, (8961 Dunn Rd.) is beyond EXCEPTIONAL!! He provided outstanding, fast, friendly and professional service for me as I was in a desperate moving situation. May God richly bless him!
Tracey J. | First ImpressionsAnthony and Janet at uhaul Dunn road are the best 👍👍👍👍👍
Tony P. | Overall ExperienceExceptionally amazing, above my expectations. I wasnt expecting much, but the staff met and exceeded BEYOND exemplary Service. I highly recommend this store. I was treated w RESPECT above n beyond!!!
Stormie C. | First ImpressionsTj is a great manager.
Coleasha M. | Overall ExperienceThe customer service was wonderful n understand of my situation. Thank you
TEIANNA M. | First ImpressionsI was,service with a smile and courteous and I will send family and friends to this location 🖒🖒🖒🖒🖒
Tony P. | First ImpressionsStaff was very friendly
nausicaa b. | Overall ExperienceBest experience with uhaul company ever. Keep up the good work!!
latonya r. | Overall ExperienceKeep up the good work
JANIE T. | Overall ExperienceGreat customer service...
LaKendra D. | Overall ExperienceWill recommend uhaul before any other companies
beverly r. | Overall ExperienceFrom the moment I entered the store I had an awesome experience. Everyone was nice , friendly and patient. The manager Anthony was excellent. Keep up the good work !!!!
JANIE T. | First ImpressionsThe staff at this location are EXCELLENT - very knowledgeabe, understanding and accommodating.
Wendi G. | First ImpressionsAwesome
latonya r. | First ImpressionsThere was a few minor hiccups but overall the service was excellent thank you
darlene m. | First Impressions