The guy installing the trailer never tightened the lock to the ball on my hitch. The trailer fell off 2 blocks away . Fortunately no one got hurt & there was no damage .
Richard A.Customer Reviews for U-Haul Moving & Storage of Hempstead
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service
Al A.Very nice Experience
Ruben P.Great staffing
Jessica J.Stay with the customer to make sure that all parts of the truck are explained before the customer drives off.
BEVERLEY H.REF CONTRACT # 16157939 i was charged for damage with no way to disoute. When I got the truck, I did all step by step checkuot. All image where correct. A well,, as I checked the truck for return all was ok. Howeve I had a cherge for damage. Saddly, as I retun next day to the rental location, there was no way to review the pictures bofere and after, to compare dispute or accept. Please let me know if this is the normal procedure. I hope someone give me a better explanation on this issue. Thank you very much
Anselmo A.The whole experience turned out to be very easy, user friendly and staff were so courteous. Locations are located conveniently and changing drop off locations was so helpful.
shakhriyor A.Excellent customer service
charles L.good service will someone send me Disccouts price for my next service van rentals moving truck .thank you sharonfinch05@gmail.com. 7/25/22
sharon F.Exelente servicio
Tomas H.The pricing has gone up double did not make me happy
Jill K.I would like more inventory. this is a big location for U-Haul and should take priority. 2+ weeks from now, I can not even plan on renting a 6x12 trailer from this location.
William H.Customer service misled me on one-way rentals and drop off times
James W.Props to the people at this location my rep made the transaction smooth and easy I work at enterprise and I know what comes with renting motor vehicles and this was too simple props to her
RAMGOBIN R.Happy customer
LUISF D.INSIDE THE OFFICE IS TO CLUSTER UP WITH BOXES AND THERE IS NO STANDARD PROCEDURE OR DIRECTIONS THAT CAN HELP YOU TO KNOW WHEN YOU ARE NEXT IN LINE. ALSO THERE SHOULD ALWAY BE ATLEAST 2 PERSONS AT THE COUNTER. WHEN I WAS IN THE OFFICE I NOTICE ONLY ONE LADY TRYING HER BEST TO DEAL WITH ABOUT 10 CUSTOMERS IN LINE
Mary O.the costumer service at this Uhaul is very rude does not help the costumers at all. They act as if they dont want to be there at all. I sent my mom and father who do not speak english and their response was rude did not accomodate at all
Iris H.I thought a simple return would take 5 minutes…instead it took 20 to 25 minutes. The clerk was not that hospitable. Another customer step from the side and this clerk assisted her instead of the people like myself who stood waiting patiently on line.
Alonzo B.It was a seamless rental process. Selvin Vasquez was knowledgeable, helpful and very kind. A pleasure to rent with your Uhaul site. Thanks!
Jeannette R.Everything went great. No complaints or recommendations to improve
John R.Great Customer Service
Gwendolyn D.Service was excellent. The associates were very polite and treated us with dignity and respect. This is my second time at this location and I couldn't be more pleased with the service. Good team
Lloyd J.You guys was a great help and I thank you
John S.My experience with Uhaul was just that an experience. It took me many tries within days to get the size truck I needed. A lot of phone calls and transfer to many individual. To help the next customer I would say update the website so I will be easier to determine which location has what the customer needs and want. Instead thinking you locked in what you wanted only to have a manager call you to tell you it's not available in your desire location and now you have to start from scratch. My rating was for my overall.experience. This particular location was very helpful and at the end of the day I was happy.
Pierre P.Good
Ouby B.A couple of chairs for times of long lines otherwise I found everything Great
Joseph F.A ok.
Earl J.Will recommend to friends and family !
bruce b. | First ImpressionsGood
SiewHoong N.Nothing
Peter G.Nothing
Hiram W.none
Francisco G.Maintain rental equipment!!!!!
Thomas E.The manager was terrible never answered or return calls. We had COVID last month and could not move out our stuff so we reached out no help at all. Highly don’t recommend
Taylor S. | Overall ExperienceNo the service overall was immaculate. Walter, the employee, helped out alot.
Armando M.Very kind people,,and Professional's..👍🏼👍🏼
JUAN B.Easy transaction in and out in minutes. Friendly and professional.
GRAINNEMARY B.Make sure the equipment has been tested prior to rental. I lost an entire day due to your lack of diligence on maintenance. This cost me a lot in time and money because of your failures. You have not offered any financial balance to us because of this. I know that if had been my fault, this would have been your first priority with me as the renter.
Clark M.Thank You, I'm like your service
WILLIAM S.I'm still wondering if there's a way that your system would enumerate actual locations as to where toll charges occurred.
Alexander H.Everything about renting was easy. I got there and my vehicle was ready, the equipment I needed was ready and I was out the door and on my way. Returning it was just as easy. Highly recommend.
Steve R.Great service
FREDYA A.no furniture pads were ever provided. The drivers in both New York and Charlotte were amazing. It was a pleasure dealing with them.
Ragan R.the uhaul was a 5 x 8 x 5 and packed to the gills for sa permanent move to Florida.. We drove 1300 miles through the hardest rainstorms i have ever seen on roads that could have used some repaving where we didnt see another car for 15 miles, The trailer was amazing and not a drop of water got in. I have a whole new level of respect for t=what the uhaul company does for a living and how important it is,
Barry M.We had Paul to help us. He was so nice to the people before us. He got up and found why the woman was looking for, he didn't just point to where it was. I thought it was so nice of him. Then he was so nice to us. He definitely is happy t his job and loves to help peoples.
Dina C.Please note my only disappointment is that I originally rented two trucks, one from this location and one from another location (Broadway,Hicksville) as the trucks weren't available at one location. When the driver went to pick up the truck he was turned away by the hicksville clerk because he had a temporary license as he had lost his wallet and was issued a temporary. The clerk refused to rent him the truck causing us much delay and inconvenience. Just thought you should know the effects of this policy.
Ryan W.hempstead uhaul is the best selvin and diego they are always very helpful
Elder O.Charge me less per truck on a day rate, and less per mile… Ha Ha Ha Ha Actually, it would be helpful to have an itemized list of the toll charges instead of just one lump sum… I didn't find that very helpful… If there would be any way to go back over my last two 26 foot truck rentals and give me an itemized accounting, that would be very helpful. Thank you
Alexander H.perfect
Siamak S.I can’t speak for every storage unit, but my storage unit had many mice feces. I was with Uhaul Hempstead for approximately nine years, and the mice issue has gotten worse. The rent increases every few months, and nothing has been done to correct the mice issue. The staff is excellent. The facility is cleaned but only cleaned to mask an issue.
LETISHA J. | Overall ExperienceDiego was very cordial and very very thorough in resolving our problem
Brandon M. | Overall ExperienceI find the U haul facility to be a good storage
shamika d. | First ImpressionsExcellent services
fulton c. | Overall ExperienceInfested with rodents ...property was covered in feces an property was damaged from rodents nesting in unit
Nikol L. | Overall ExperienceMy unit had mice and a lot of my stuff was damaged filed a claim and nothing was done
Flore S. | Overall ExperienceMuy buen servicio estoy contento.el.personal es.muy.amable
OSCAR F. | First Impressionsso far it's good they were very helpful during a stressful time
Donna P. | First ImpressionsHaving to carry heavy things up the stairs is not ideal. A ramp or elevator would be better!
Krissa G. | First ImpressionsDiego and His Staff were the Best.
Edna R. | Overall ExperienceExcellent
alpha s. | Overall ExperienceEXTREMELY SATISFIED - EVEN WHEN I HAD A MINOR ISSUE, STAFF WAS WILLING TO GO THE EXTRA MILE TO MAKE SURE ALL WENT WELL. DEFINITELY WILL UTILIZE THIS FACILITY IN THE EVENT I NEED THIS AGAIN.
Paulette W. | First ImpressionsIt was my first time using Uhaul storage I'm really please with everything. thank you
Evelyne C. | Overall ExperienceDiego Parra however busy he is, manages the facility well. He could use some back up to reduce customer wait time.
LARRY T. | Overall ExperienceI 'll come again
Sadrac P. | Overall ExperienceI everything went well,
Dorothy L. | First Impressionseverything it was gray
yessi t. | Overall ExperienceFriendly staffs
Patricia E. | Overall ExperienceThe restroom was dirty and the toilet was overflowing. Otherwise, the staff was extremely friendly, flexible and kind.
Nakia A. | Overall ExperienceExcellent service, considerate and kind help.
Bibi M. | First ImpressionsThank you
Kevin T. | Overall ExperienceVery nice experience.
Gary S. | Overall Experiencethanks
DOROTHY G. | Overall ExperienceOnly thing truck rubber gaskets on doors kept falling off truk needed tuneup and Transmission also needs work
Ersoy A. | Overall ExperienceExcellent service
aimee a. | Overall Experience