Customer Reviews for U-Haul Moving & Storage of Hempstead

5,281 reviews

450 Fulton Ave   Hempstead, NY 11550
(On the corner of Fulton Ave & Peninsula Blvd)

(516) 489-6550

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(516) 489-6550

450 Fulton Ave
Hempstead, NY 11550
(On the corner of Fulton Ave & Peninsula Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

The guy installing the trailer never tightened the lock to the ball on my hitch. The trailer fell off 2 blocks away . Fortunately no one got hurt & there was no damage .

Richard A. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
5.0

Great customer service

Al A. 
Rating:
5.0

Customer did not leave a comment.

Alexandra M. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Laurence A. 
Rating:
5.0

Very nice Experience

Ruben P. 
Rating:
5.0

Great staffing

Jessica J. 
Rating:
5.0

Customer did not leave a comment.

Devendra S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilson A. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

CHULLUNDON B. 
Rating:
5.0

Customer did not leave a comment.

Justin L. 
Rating:
5.0

Customer did not leave a comment.

Bredy B. 
Rating:
5.0

Customer did not leave a comment.

Berlinda G. 
Rating:
4.0

Stay with the customer to make sure that all parts of the truck are explained before the customer drives off.

BEVERLEY H. 
Rating:
5.0

Customer did not leave a comment.

Natalie J. 
Rating:
5.0

Customer did not leave a comment.

Gladys R. 
Rating:
1.0

REF CONTRACT # 16157939 i was charged for damage with no way to disoute. When I got the truck, I did all step by step checkuot. All image where correct. A well,, as I checked the truck for return all was ok. Howeve I had a cherge for damage. Saddly, as I retun next day to the rental location, there was no way to review the pictures bofere and after, to compare dispute or accept. Please let me know if this is the normal procedure. I hope someone give me a better explanation on this issue. Thank you very much

Anselmo A. 
Rating:
5.0

Customer did not leave a comment.

Adaline L. 
Rating:
5.0

The whole experience turned out to be very easy, user friendly and staff were so courteous. Locations are located conveniently and changing drop off locations was so helpful.

shakhriyor A. 
Rating:
5.0

Customer did not leave a comment.

emanuel R. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Excellent customer service

charles L. 
Rating:
5.0

good service will someone send me Disccouts price for my next service van rentals moving truck .thank you sharonfinch05@gmail.com. 7/25/22

sharon F. 
Rating:
5.0

Exelente servicio

Tomas H. 
Rating:
5.0

Customer did not leave a comment.

juan P. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
4.0

The pricing has gone up double did not make me happy

Jill K. 
Rating:
5.0

I would like more inventory. this is a big location for U-Haul and should take priority. 2+ weeks from now, I can not even plan on renting a 6x12 trailer from this location.

William H. 
Rating:
5.0

Customer did not leave a comment.

Eugene W. 
Rating:
5.0

Customer service misled me on one-way rentals and drop off times

James W. 
Rating:
5.0

Customer did not leave a comment.

Jameca Y. 
Rating:
4.0

Customer did not leave a comment.

GLORIA R. 
Rating:
5.0

Props to the people at this location my rep made the transaction smooth and easy I work at enterprise and I know what comes with renting motor vehicles and this was too simple props to her

RAMGOBIN R. 
Rating:
5.0

Happy customer

LUISF D. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
4.0

INSIDE THE OFFICE IS TO CLUSTER UP WITH BOXES AND THERE IS NO STANDARD PROCEDURE OR DIRECTIONS THAT CAN HELP YOU TO KNOW WHEN YOU ARE NEXT IN LINE. ALSO THERE SHOULD ALWAY BE ATLEAST 2 PERSONS AT THE COUNTER. WHEN I WAS IN THE OFFICE I NOTICE ONLY ONE LADY TRYING HER BEST TO DEAL WITH ABOUT 10 CUSTOMERS IN LINE

Mary O. 
Rating:
5.0

Customer did not leave a comment.

Debra H. 
Rating:
1.0

the costumer service at this Uhaul is very rude does not help the costumers at all. They act as if they dont want to be there at all. I sent my mom and father who do not speak english and their response was rude did not accomodate at all

Iris H. 
Rating:
3.0

I thought a simple return would take 5 minutes…instead it took 20 to 25 minutes. The clerk was not that hospitable. Another customer step from the side and this clerk assisted her instead of the people like myself who stood waiting patiently on line.

Alonzo B. 
Rating:
5.0

Customer did not leave a comment.

ELMANOMAR R. 
Rating:
5.0

It was a seamless rental process. Selvin Vasquez was knowledgeable, helpful and very kind. A pleasure to rent with your Uhaul site. Thanks!

Jeannette R. 
Rating:
5.0

Everything went great. No complaints or recommendations to improve

John R. 
Rating:
5.0

Customer did not leave a comment.

douglas K. 
Rating:
5.0

Great Customer Service

Gwendolyn D. 
Rating:
5.0

Service was excellent. The associates were very polite and treated us with dignity and respect. This is my second time at this location and I couldn't be more pleased with the service. Good team

Lloyd J. 
Rating:
5.0

Customer did not leave a comment.

Chengjung Y. 
Rating:
5.0

You guys was a great help and I thank you

John S. 
Rating:
5.0

Customer did not leave a comment.

carlton J. 
Rating:
1.0

Customer did not leave a comment.

Timothy V. 
Rating:
3.0

My experience with Uhaul was just that an experience. It took me many tries within days to get the size truck I needed. A lot of phone calls and transfer to many individual. To help the next customer I would say update the website so I will be easier to determine which location has what the customer needs and want. Instead thinking you locked in what you wanted only to have a manager call you to tell you it's not available in your desire location and now you have to start from scratch. My rating was for my overall.experience. This particular location was very helpful and at the end of the day I was happy.

Pierre P. 
Rating:
5.0

Customer did not leave a comment.

Fred J. 
Rating:
1.0

Customer did not leave a comment.

abdul S. 
Rating:
5.0

Customer did not leave a comment.

ken H. 
Rating:
5.0

Customer did not leave a comment.

CARLEASE C. 
Rating:
5.0

Customer did not leave a comment.

bernardo B. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Good

Ouby B. 
Rating:
5.0

A couple of chairs for times of long lines otherwise I found everything Great

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Wilson R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex O. 
Rating:
5.0

Customer did not leave a comment.

pamela C. 
Rating:
4.0

A ok.

Earl J. 
Rating:
5.0

Will recommend to friends and family !

bruce b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Giuseppe P. 
Rating:
5.0

Customer did not leave a comment.

Sharon P. 
Rating:
5.0

Customer did not leave a comment.

DEBRA T. 
Rating:
4.0

Good

SiewHoong N. 
Rating:
5.0

Nothing

Peter G. 
Rating:
5.0

Nothing

Hiram W. 
Rating:
5.0

none

Francisco G. 
Rating:
5.0

Customer did not leave a comment.

Monae W. 
Rating:
5.0

Maintain rental equipment!!!!!

Thomas E. 
Rating:
1.0

The manager was terrible never answered or return calls. We had COVID last month and could not move out our stuff so we reached out no help at all. Highly don’t recommend

Taylor S.  |  Overall Experience 
Rating:
5.0

No the service overall was immaculate. Walter, the employee, helped out alot.

Armando M. 
Rating:
5.0

Customer did not leave a comment.

RODNEY S. 
Rating:
4.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Very kind people,,and Professional's..👍🏼👍🏼

JUAN B. 
Rating:
5.0

Easy transaction in and out in minutes. Friendly and professional.

GRAINNEMARY B. 
Rating:
3.0

Make sure the equipment has been tested prior to rental. I lost an entire day due to your lack of diligence on maintenance. This cost me a lot in time and money because of your failures. You have not offered any financial balance to us because of this. I know that if had been my fault, this would have been your first priority with me as the renter.

Clark M. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

MARIA L. 
Rating:
4.0

Customer did not leave a comment.

Nelson M. 
Rating:
4.0

Thank You, I'm like your service

WILLIAM S. 
Rating:
5.0

I'm still wondering if there's a way that your system would enumerate actual locations as to where toll charges occurred.

Alexander H. 
Rating:
5.0

Everything about renting was easy. I got there and my vehicle was ready, the equipment I needed was ready and I was out the door and on my way. Returning it was just as easy. Highly recommend.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

michael O. 
Rating:
5.0

Customer did not leave a comment.

Angel V. 
Rating:
5.0

Great service

FREDYA A. 
Rating:
5.0

Customer did not leave a comment.

EDWINOBDULIO C. 
Rating:
4.0

no furniture pads were ever provided. The drivers in both New York and Charlotte were amazing. It was a pleasure dealing with them.

Ragan R. 
Rating:
5.0

the uhaul was a 5 x 8 x 5 and packed to the gills for sa permanent move to Florida.. We drove 1300 miles through the hardest rainstorms i have ever seen on roads that could have used some repaving where we didnt see another car for 15 miles, The trailer was amazing and not a drop of water got in. I have a whole new level of respect for t=what the uhaul company does for a living and how important it is,

Barry M. 
Rating:
5.0

Customer did not leave a comment.

Wayne H. 
Rating:
5.0

We had Paul to help us. He was so nice to the people before us. He got up and found why the woman was looking for, he didn't just point to where it was. I thought it was so nice of him. Then he was so nice to us. He definitely is happy t his job and loves to help peoples.

Dina C. 
Rating:
5.0

Please note my only disappointment is that I originally rented two trucks, one from this location and one from another location (Broadway,Hicksville) as the trucks weren't available at one location. When the driver went to pick up the truck he was turned away by the hicksville clerk because he had a temporary license as he had lost his wallet and was issued a temporary. The clerk refused to rent him the truck causing us much delay and inconvenience. Just thought you should know the effects of this policy.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER F. 
Rating:
4.0

Customer did not leave a comment.

Shella D. 
Rating:
5.0

hempstead uhaul is the best selvin and diego they are always very helpful

Elder O. 
Rating:
5.0

Customer did not leave a comment.

Dawn L. 
Rating:
5.0

Charge me less per truck on a day rate, and less per mile… Ha Ha Ha Ha Actually, it would be helpful to have an itemized list of the toll charges instead of just one lump sum… I didn't find that very helpful… If there would be any way to go back over my last two 26 foot truck rentals and give me an itemized accounting, that would be very helpful. Thank you

Alexander H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

perfect

Siamak S. 
Rating:
2.0

I can’t speak for every storage unit, but my storage unit had many mice feces. I was with Uhaul Hempstead for approximately nine years, and the mice issue has gotten worse. The rent increases every few months, and nothing has been done to correct the mice issue. The staff is excellent. The facility is cleaned but only cleaned to mask an issue.

LETISHA J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeniece D.  |  Overall Experience 
Rating:
5.0

Diego was very cordial and very very thorough in resolving our problem

Brandon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SELENAXIOMAR G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jasmine C.  |  Overall Experience 
Rating:
5.0

I find the U haul facility to be a good storage

shamika d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maria l.  |  Overall Experience 
Rating:
5.0

Excellent services

fulton c.  |  Overall Experience 
Rating:
2.0

Infested with rodents ...property was covered in feces an property was damaged from rodents nesting in unit

Nikol L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jie d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donna P.  |  Overall Experience 
Rating:
1.0

My unit had mice and a lot of my stuff was damaged filed a claim and nothing was done

Flore S.  |  Overall Experience 
Rating:
5.0

Muy buen servicio estoy contento.el.personal es.muy.amable

OSCAR F.  |  First Impressions 
Rating:
5.0

so far it's good they were very helpful during a stressful time

Donna P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie c.  |  Overall Experience 
Rating:
3.0

Having to carry heavy things up the stairs is not ideal. A ramp or elevator would be better!

Krissa G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lillian p.  |  First Impressions 
Rating:
5.0

Diego and His Staff were the Best.

Edna R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Allan F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nelson b.  |  Overall Experience 
Rating:
5.0

Excellent

alpha s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paulette W.  |  Overall Experience 
Rating:
5.0

EXTREMELY SATISFIED - EVEN WHEN I HAD A MINOR ISSUE, STAFF WAS WILLING TO GO THE EXTRA MILE TO MAKE SURE ALL WENT WELL. DEFINITELY WILL UTILIZE THIS FACILITY IN THE EVENT I NEED THIS AGAIN.

Paulette W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DIANA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

oscar h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jairo v.  |  Overall Experience 
Rating:
5.0

It was my first time using Uhaul storage I'm really please with everything. thank you

Evelyne C.  |  Overall Experience 
Rating:
4.0

Diego Parra however busy he is, manages the facility well. He could use some back up to reduce customer wait time.

LARRY T.  |  Overall Experience 
Rating:
5.0

I 'll come again

Sadrac P.  |  Overall Experience 
Rating:
3.0

I everything went well,

Dorothy L.  |  First Impressions 
Rating:
5.0

everything it was gray

yessi t.  |  Overall Experience 
Rating:
5.0

Friendly staffs

Patricia E.  |  Overall Experience 
Rating:
4.0

The restroom was dirty and the toilet was overflowing. Otherwise, the staff was extremely friendly, flexible and kind.

Nakia A.  |  Overall Experience 
Rating:
5.0

Excellent service, considerate and kind help.

Bibi M.  |  First Impressions 
Rating:
5.0

Thank you

Kevin T.  |  Overall Experience 
Rating:
5.0

Very nice experience.

Gary S.  |  Overall Experience 
Rating:
3.0

thanks

DOROTHY G.  |  Overall Experience 
Rating:
5.0

Only thing truck rubber gaskets on doors kept falling off truk needed tuneup and Transmission also needs work

Ersoy A.  |  Overall Experience 
Rating:
5.0

Excellent service

aimee a.  |  Overall Experience 
No reviews have been submitted for this location.

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