Customer Reviews for U-Haul Moving & Storage of Hempstead

Rating:

3.0

Unfortunately, I cancelled the storage unit. It was dark and dirty. Spider webs all over. To small for the price. Israel C was not polite until the end. Understanding it was toward the end of the day customer service never stops. Will not recommend storage unit.

Rating:

3.0

There weren't enough people working It was utter kiosk

Rating:

4.0

The area under the canopy designated for after hours returns was full of other returns. Finding an area nearby was difficult due to the slanted pavement. Wheel chocks need to be nearby to secure trailers so they don't roll.

Rating:

5.0

Everything was great

Rating:

5.0

Drop off was easy. Pulled in, checked in, and i was gone. Great rental experience.

Rating:

4.0

Juan was very. efficient and helpful . This highly trafficked location is understaffed.

Rating:

5.0

Replace all the wood pods there hard to open and close with chipping wood. The metal one was so much better.

Rating:

1.0

The van was returned early and was told when i dropped off the keys that the invoice would be adjusted - that did not happen and I was billed the full amount. I felt like the counter people do not care about the customer. Also asked for counter assistance and was told the location is only self rental and self return - this was not indicated anywhere else on the website or any documentation received

Rating:

5.0

Both pick up and drop off was smooth and easy. Everyone was pleasant and helpful

Rating:

5.0

The promotions price is different was charge 60$ for the 24 hour rental over the$20

Rating:

4.0

The workers you have are knowledgeable and eager to help. You need more workers as the wait time to be helped can be lengthy.

Rating:

4.0

I had a good and bad experience but I’m grateful for the help I had there thank you

Rating:

3.0

Location to self drop off equipment not indicated. Had to guess where to put the equipment there

Rating:

4.0

Drop off after hours

Rating:

1.0

They had other customers watch you,they cheat you when renting I teams,(Crucks) And while moving out!!Rat dropping was all over my stuff and wholes in some bags😡

Rating:

4.0

When I arrived, there was no equipment there for me. I waited about 30 minutes total for them to figure out what to do and to get the trailer to the business. The rep was truly excellent but no discount for that on a $15/day trailer? When I returned the trailer, the rep was pretty lackluster unlike the man who initially set me up. Other than that, it was a great experience. I’ll recommend you to others.

Rating:

4.0

Even though I had reserved in advance, only the truck itself was available. I was getting a one-way truck and tow dolly, and a TV box. They didn't have a one way dolly nor the TV box. The gent who attended to me was sending me to Westbury for box and Bellmore for the tow dolly. Westbury had both, but seems he didn't verify that. Except for that glitch, everyone was friendly and accommodating.

Rating:

5.0

Rented the 6x12 trailer. Easy to use and hook up. Perfect for what we needed.

Rating:

1.0

Need more people for this type of service

Rating:

3.0

Need to have a customer loyalty program

Rating:

3.0

They raised the price of the atorage fee so i took my belongings out of storage unit 217

Rating:

5.0

Had to leave do to the rate increase 😪 every 6 months. Would have loved to continue, but wasn't able toooo!

Rating:

5.0

Keep it moving, Thank you for your service !

Rating:

5.0

They took me earlier then my appointment.

Rating:

5.0

Usually I Never has a issue with the people working der they are all are nice but today the person who is der acting like funny not listen to me what I am trying to tell you can see my past orders I have paid lot of time extra without even using the truck just parking at uhaul for extra day Please take a look at my previous order as they charge me extra for gas and a day for just 1 hour late this is not fair being a valued uhaul customer from past few years

Rating:

5.0

Just stay the way you are. Nothing needs to change..

Rating:

5.0

the reservation was easy and fast

Rating:

5.0

Good everything

Rating:

3.0

I disagree with the statement for contract 29058924 with the rental truck I picked up for $19.95 with 34 miles and insurance. I was charged an additional fee for Gas when I bought the truck back with more gas than I left with. Please credit me back the additional 27.00 and the tax on the $27.00. And why am I charged 5.00 for a safe trip fee when I paid $15.00 for Safe Move coverage?. Either reimburse me the $15.00 or the $5.00. Thank You Shirley Brockman

Rating:

5.0

Excellent experience. The approach from the back of the building was a little difficult, but I don't think there's much that could be done about that. The staff was super friendly and helpful. Would definitely rent from there again.

Rating:

5.0

If an equipment was not used with the rental truck. Like a hand truck or mats. That cost should be reimbursed or credited. Thank you.

Rating:

2.0

This office pretended to be helpful with my storage unit and equipment return and baited and switched with storage unit. I will be moving out of the storage into the nearby competitor based on service charge and hosts of other disatisfactions.

Rating:

5.0

All good

Rating:

5.0

Great service -dedicated employees.

Rating:

5.0

Nothing

Rating:

5.0

This location provides exceptional service, except during periods of computer system outage. However, the staff consistently demonstrates a commitment to customer satisfaction and problem resolution. While the equipment is well-maintained, a malfunction occurred upon my return. Roadside assistance promptly addressed the issue, enabling me to return the vehicle to the drop-off location before a complete system failure. Mr. Juan exhibited exceptional understanding and empathy. I rate this location at 4.7 stars (450 Fulton Ave, Hempstead, NY).

Rating:

5.0

More room to find the vehicle kinda crowded

Rating:

5.0

None

Rating:

5.0

Manager was excellent and handled everything perfectly

Rating:

5.0

Excellent service , I strongly recommend this location.

Rating:

5.0

not comment at this time

Rating:

5.0

Everything was on point 👉🏾 👍🏽👌🏽

Rating:

5.0

Staff was very friendly and helpful.

Rating:

5.0

Associate was extremely helpful and quick to get my truck so we could be on our way

Rating:

4.0

The APP is slow... if I am there in person why can't the people that work there take care of me?

Rating:

4.0

Very good customer service

Rating:

1.0

Charge for gas,,,,,I have picture

Rating:

5.0

Everything was good and done in a timely manner

Rating:

4.0

Original pick up was in kings park switched to Holbrook switched to Hempstead.30 miles from my house.trailer sat on my driveway 3 days.when I went to leave running lights didn’t work.corroded connection under trailer.had to do temporary fix,I have picture.no complaints with any employees,your booking system needs improvement.

Rating:

1.0

I returned the vehicle keys to a worker behind the front desk . The next day I received a voicemail asking if I wanted to extend my contract . When I called I was told they don’t have the truck. I informed them I gave the keys to someone behind the counter and they should review their cameras . Then they seen I did in fact return it BE MORE ORGANIZED .

Rating:

1.0

Gas completely all in the cargo area - real bad.I asked for a refund manger said nothing ignored me and walked off .

Rating:

5.0

They also installed the hitch on our vehicle before the rental Highly professional

Rating:

4.0

The customer service associate was courteous, informed and professional.

Rating:

5.0

Good

Rating:

4.0

Drop off was quick and easy. The only improvement that I would suggest is to greet the customer when they enter the store and let them know you will be with them shortly even if they are working with another customer at the moment. I stood waiting for about 15 minutes while one person was working with a customer and another person talking to someone he knew and then just walked past me without a word. It would have been nice to be acknowledged.

Rating:

4.0

Passenger side mirror was not great. It was not position to show lane to the right of me and was showing the side of the truck. I had to use the small fisheye mirror below the main one when changing lanes.

Rating:

5.0

Nothing. The guys working at this location are great

Rating:

3.0

Stop charging soo much for insurance and mileage.

Rating:

5.0

Me contaron combustible cuando el camión me lo dieron 1/4 o talvez un poquito menos y yo lo entregué justo en 1/4, le agregué $10 de gasolina y aún así me cobraron $8 más luego de la devolución, y no había un método de cómo hacer la reclamación de eso.

Rating:

5.0

Great Diego was a huge help

Rating:

5.0

Thank you uhaul

Rating:

4.0

Good place

Rating:

5.0

Staff at your facility is top notch. They're attentive and patient with handing multiple customers. Keep up the great work! Thank you

Rating:

5.0

service was very good quick and efficient and the workers were very polite

Rating:

5.0

That Klever Guy Was A Great Help Also Hilarious

Rating:

1.0

Storage is sketchy, the after hours help line number never gets picked up, the staff is poorly educated and of no help. It seems like People are living out of the storage containers there and there are many sketchy characters there. I would not suggest this location to anyone. The manager will never pick up his phone. One of the access doors doesn’t work. Terrible location

Rating:

5.0

Very knowledgeable staff and helpful great place to do business.

Rating:

4.0

excellent value overall. however i was expecting a much larger unit on the ground floor level to accommodate my very full 20 foot uhaul truck what i was offered was the same size as rvc had offered me. walter was knowledgeable and helpful. his assistant (?) was much less so ( may i suggest a pay raise to increase employee engagement and additional training on how to please and satisfy customers queries) what saved this deal ( we were going to go someplace else entirely) was that Walter sold me side by side units. Walter deserves an even bigger pay raise. Thank you, Walter.

Rating:

5.0

The Manager on Sunday Selvin is accommodating and helpful... Even when an angry customer became belligerent he kept his cool and was able to rent me the truck and propose a larger room. Many thanks!!

Rating:

1.0

Stol my stuff refuses to accept payment

Rating:

2.0

The second floor storage was very inconvenient. I have never seen a storage that you had to climb steps to get to. This should be told to customers so they have the choice to choose something else.

Rating:

3.0

The parking was not great. They are returned vehicles parked vehicles all over the place and employees parked close to the facility and impeded the removing of boxes from the storage. Hopefully management can do something about it.

Rating:

5.0

No complaints

Rating:

3.0

The storage is way too expensive 💁‍♀️

Rating:

5.0

Diego is the best

Rating:

4.0

Thanks for your service to me and serving the community

Rating:

5.0

Muy buen trabajo gracias 👌

Rating:

3.0

I was always scared to go to this uhaul because their were so many complaints of rodents thankfully all my belongings were secure and upon move out no issues with rodents at all it was clean

Rating:

5.0

Will recommend to friends and family !

Rating:

1.0

The manager was terrible never answered or return calls. We had COVID last month and could not move out our stuff so we reached out no help at all. Highly don’t recommend

Rating:

2.0

I can’t speak for every storage unit, but my storage unit had many mice feces. I was with Uhaul Hempstead for approximately nine years, and the mice issue has gotten worse. The rent increases every few months, and nothing has been done to correct the mice issue. The staff is excellent. The facility is cleaned but only cleaned to mask an issue.

Rating:

5.0

Diego was very cordial and very very thorough in resolving our problem

Rating:

5.0

I find the U haul facility to be a good storage

Rating:

5.0

Excellent services

Rating:

2.0

Infested with rodents ...property was covered in feces an property was damaged from rodents nesting in unit

Rating:

1.0

My unit had mice and a lot of my stuff was damaged filed a claim and nothing was done

Rating:

5.0

Muy buen servicio estoy contento.el.personal es.muy.amable

Rating:

5.0

so far it's good they were very helpful during a stressful time

Rating:

3.0

Having to carry heavy things up the stairs is not ideal. A ramp or elevator would be better!

Rating:

5.0

Diego and His Staff were the Best.

Rating:

5.0

Excellent

Rating:

5.0

EXTREMELY SATISFIED - EVEN WHEN I HAD A MINOR ISSUE, STAFF WAS WILLING TO GO THE EXTRA MILE TO MAKE SURE ALL WENT WELL. DEFINITELY WILL UTILIZE THIS FACILITY IN THE EVENT I NEED THIS AGAIN.

Rating:

5.0

It was my first time using Uhaul storage I'm really please with everything. thank you

Rating:

4.0

Diego Parra however busy he is, manages the facility well. He could use some back up to reduce customer wait time.

Rating:

5.0

I 'll come again

Rating:

3.0

I everything went well,

Rating:

5.0

everything it was gray

Rating:

5.0

Friendly staffs

Rating:

4.0

The restroom was dirty and the toilet was overflowing. Otherwise, the staff was extremely friendly, flexible and kind.

Rating:

5.0

Excellent service, considerate and kind help.

Rating:

5.0

Thank you

Rating:

5.0

Very nice experience.

Rating:

3.0

thanks

Rating:

5.0

Only thing truck rubber gaskets on doors kept falling off truk needed tuneup and Transmission also needs work