Customer Reviews for U-Haul Moving & Storage of Hempstead
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Hempstead
yessi t. on
everything it was gray
Zeeshan S. on
Everything was great about this location. The customer service representative who assisted me was phenomenal ! I’ve been renting trucks from this location for the past 4 years. I was driven here by “Budget” trucks that guaranteed me a reservation, but could never provide a truck when I would show up for that reservation.
Thomas F. on
No comment
Danielle S. on
Was not that happy with mobile check in process. Took over 15 minutes, waiting in line to check in with an in store employee would have been quicker. They need to expedite this service since they advertise it as more convenient and efficient.
Kenneth R. on
The vehicle should not feel like it’s going to stall and constantly losing power as you put your foot on the gas. That’s a safety issue and should be addressed. Other than that my experience was good.
Patrick M. on
I ordered a 15 foot truck 2 weeks before I was moving at a u haul location near my apartment. I get a call 3 days before I move saying I need to pick it up a location no near where I live and to make things worse they only have 10 foot trucks no 15 foot trucks which ment I needed to make 2 trips to my new house instead of 1. I spent 3 hours Friday on the phone to get my location to pick up the truck changed. When I finally did it still was not close to my apartment I had to take a taxi to pick up the truck. The whole experience was horribly real bad a disgrace. The truck that I received had something wrong with its breaks also they gave me 50 dollars off my total because they know they messed up you ask me it’s should be free. I will never use u haul again in my life . I got to the location to pick up the truck it took my an hour to get the keys the line was out the door to pick up the trucks and only 2 people working behind the desk
Cathy O. on
The engine light was on and when I called about it, I was told there was roadside assistance. Instead, I returned the truck, got a new one and the manager gave me 1/2 tank of gas for my troubles. He was very helpful and kind.
Alex G. on
The Rate was way more than I thought it would be. That’s my fault for booking on line. The mileage charge is a joke . I ordered a hand truck no pads. Thank god I don’t move very often !
Robert L. on
The employers were all very helpful. Possibly could use more help in the check in area as it took a while to get a vehicle until a second person took over then it went very fast. I think the person in front didn’t have all his check in info.
Robert B. on
Just a comment on the staff. Very efficient and more importantly, Very Courteous!!!! Have already recommeded to a few friends.
Patricia E. on
Friendly staffs
Brian C. on
Excellent streamlined easy moving day. Thanks
Krona L. on
I was double charged for my reservation, the initial fee then when I returned the truck they charged me for the correct amount which over-drafted my account.
Awilda N. on
Rep at location excellent . Rep on the phone that I had prize quoted was not price initially quoted . Much higher nothaopy !!! Supervisor was suppose to return and view conversation tape which never happened! 3x separate locations to return truck . Again very dissatisfied . The only great rating I have was when I arrived at the Fulton U-Haul the the young man was very nice patient and definitely a people person!
Shamieka G. on
N/a
Leszek S. on
Best location..care. about there customer's
Loan H. on
They were very nice here
Ricardo P. on
Everything was good with the service
Edwin R. on
So good
Luis G. on
Los suplementos como el dolly y las sábanas déjenlas en el camión. No recibí eso y me cobraron los 12 dolares,
Jeanette T. on
The two gentlemen at your Hempstead, NY on 6/2/19 location on a Sunday morning and afternoon were awesome..
norman l. on
Kurt was great, helped us with the hookup and got us on our way. Thanks Kurt !
Luis R. on
Poor customer service, old trucks, and just 24 hours maximum rental make no sense I make 2 diferent reservation
Michael R. on
Excellent service and truck. Highly recommend.
Toni M. on
Faster service. Better customer service.
nancy b. on
I had trouble with the share a truck app. It would not go through however the workers were able to help me with my rental
Michael C. on
It took me a while to find the gear P R N D shifter letters. They are so tiny. That is more an issue with Chevy though.
arielle b. on
Karliil and Pieter were awesome! We'd definitely come back just to rent from them again. :D
MARCO C. on
You guys are the best
Andrew L. on
I would never rent from uhaul again.
Frank D. on
Even though the U Haul rep at drop off was jammed, she was very kind and accommodating.
James K. on
Call Center took over 15 minutes to pick up my call. Very helpful once they did answer.
Carol A D. on
Diego was a pleasure to work with.
Ita J. on
The service was very good. The only problem because of the truck size we had to return the truck to the Hempstead location. We would of prefer to leave it at a location in Brooklyn.
LAUREN C. on
Excellent staff. The gentleman that checked me in was professional and helpful and made the entire experience easy. The return was also incredibly easy. Thank you! A GREAT option for moving kids in and out of colleges in the area
Robert L. on
I was told the lights on the trailer were working by attendant when I stepped on brake pedal and checked turn signals. When I got it home, some of the lights didn’t even have wires connected to them. Took an hour of my moving day to fix them. Other than that everything was fine
Eli M. on
Crappy truck
nkwachukwu a. on
Check out Clerk excellent & so was return Clerk.
JULIUS W. on
Not a thing
Janice C. on
Great customer service
arthur k. on
This is my local uhaul. Always have had great service here. Great folks.
Thomas F. on
Check-in and check-out were both quick and efficient. The people at U-haul were a pleasure to deal with!
Kevin B. on
Make sure someone be in the office when customers arrive for pickup or drop off or to buy something
Frank D. on
All the service personnel, both checking the truck out and upon returning the vehicle, as well as the owner. were extremely gracious.
Maureen G. on
CJ was a great help and very helpful.
Christopher R. on
Hitch installer was friendly knowledgeable and took time to talk with my wife and I about job. He also showed us the different bike racks that you offer and the differences between them.
Steven S. on
Kimberly was great and knew what she was doing.
sajida j. on
None
JULIO S. on
The place was Very nice the treatment from the employees were amazing love it ... Will refer n will continue to use HEMSTEAD UHAL ?????
alcides m. on
Wait was longer than expected.
jincheng L. on
the truck is a little hard to drive need to update, already 100000 miles.
Lynne s. on
The owner is fantastic I’ve been using this location for almost a decade
Andrew S. on
I was annoyed that the gas mileage was documented at 3/8 full, but when I got into the car it was below the 3/8 line.
CLAUDE M. on
U-HAUL IS THE BEST, THAT IS WHY I HAVE BEEN USING YOUR SERVICES FOR YEARS. THANKS
Marcia H. on
Carlyle the agent who did the reservation etc. was ver professional, knowledgeable and very helpful. He is an asset to have in your company.
thomas D. on
Keep more pickup trucks on hand - fortunately I reserved in advance but there weren't any other pickups on the lot.
Niketa M. on
Courteous, efficient and accessible..
James E. on
Nice people at the Hempstead, NY location. Diego, the owner, was very pleasant and personable when I picked up the vehicle, as was the female employee (didn't catch her name) that I spoke with when I returned the rental. Rates were reasonable, all things considered. Would return to this location based upon my experience earlier today.
Susan B. on
My experience with the Hempstead location couldn’t have gone any smoother! The staff was POLITE and took care of my needs in a timely manor! I highly recommend this location!!! I wish I could remember the guys name that helped me.....TOTALLY professional, well spoken, knew what he was doing, didn’t rush me, and handsome ??
James W. on
i was called the day before to say that i had to pick up the truck at different location that was 20 miles away from me. when i got there they didn't have the truck size that i needed to go back to location that was a 2 min drive from my home then i had wait 45 min in line to check out. very very unhappy
Scott C. on
I call for a extra day. The person on the phone was extra helpful .
Andre P. on
Had a longer wait in line as me being the next customer. Then because the lady behind me had a few boxes to purchase you take her first. Ask me first before you take the customer behind me that's been waiting less time with few items!
Ashley H. on
I believe that everything was in order so there's nothing that needs improvement in my opinion.
evet s. on
Actually nothing The Staff is very pleasant here.
glen s. on
Mr. Diego and all the Staff
Nakia A. on
The restroom was dirty and the toilet was overflowing. Otherwise, the staff was extremely friendly, flexible and kind.
Bibi M. on
Excellent service, considerate and kind help.
Kevin T. on
Thank you
Gary S. on
Very nice experience.
DOROTHY G. on
thanks
Ersoy A. on
Only thing truck rubber gaskets on doors kept falling off truk needed tuneup and Transmission also needs work
aimee a. on
Excellent service