Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The area under the canopy designated for after hours returns was full of other returns. Finding an area nearby was difficult due to the slanted pavement. Wheel chocks need to be nearby to secure trailers so they don't roll.
Wayne R
Rating:
5.0
Everything was great
Daisy M
Rating:
5.0
Drop off was easy. Pulled in, checked in, and i was gone. Great rental experience.
THOMAS R
Rating:
5.0
Customer did not leave a comment.
MANNIX R
Rating:
4.0
Juan was very. efficient and helpful . This highly trafficked location is understaffed.
LYDIA D
Rating:
4.0
Customer did not leave a comment.
THOMAS M
Rating:
5.0
Customer did not leave a comment.
William P
Rating:
5.0
Replace all the wood pods there hard to open and close with chipping wood. The metal one was so much better.
AMANDA S
Rating:
1.0
The van was returned early and was told when i dropped off the keys that the invoice would be adjusted - that did not happen and I was billed the full amount. I felt like the counter people do not care about the customer.
Also asked for counter assistance and was told the location is only self rental and self return - this was not indicated anywhere else on the website or any documentation received
Josh E
Rating:
5.0
Customer did not leave a comment.
Vincent K
Rating:
5.0
Both pick up and drop off was smooth and easy. Everyone was pleasant and helpful
ANTHONY J
Rating:
5.0
Customer did not leave a comment.
Sean M
Rating:
5.0
Customer did not leave a comment.
DAVID B
Rating:
5.0
Customer did not leave a comment.
Maria C
|
First Impressions
Rating:
5.0
The promotions price is different was charge 60$ for the 24 hour rental over the$20
PAVANDEEP S
Rating:
4.0
The workers you have are knowledgeable and eager to help. You need more workers as the wait time to be helped can be lengthy.
WILLIAM M
Rating:
4.0
I had a good and bad experience but I’m grateful for the help I had there thank you
Geraldine R
|
First Impressions
Rating:
3.0
Location to self drop off equipment not indicated. Had to guess where to put the equipment there
ROBERT S
Rating:
5.0
Customer did not leave a comment.
SARFARAZ T
Rating:
5.0
Customer did not leave a comment.
KARLENE G
Rating:
4.0
Drop off after hours
William H
Rating:
1.0
They had other customers watch you,they cheat you when renting I teams,(Crucks)
And while moving out!!Rat dropping was all over my stuff and wholes in some bags😡
Felicia T
|
Overall Experience
Rating:
4.0
When I arrived, there was no equipment there for me. I waited about 30 minutes total for them to figure out what to do and to get the trailer to the business. The rep was truly excellent but no discount for that on a $15/day trailer? When I returned the trailer, the rep was pretty lackluster unlike the man who initially set me up. Other than that, it was a great experience. I’ll recommend you to others.
KIMYATTA C
Rating:
4.0
Even though I had reserved in advance, only the truck itself was available. I was getting a one-way truck and tow dolly, and a TV box. They didn't have a one way dolly nor the TV box. The gent who attended to me was sending me to Westbury for box and Bellmore for the tow dolly. Westbury had both, but seems he didn't verify that.
Except for that glitch, everyone was friendly and accommodating.
Paul P
Rating:
5.0
Rented the 6x12 trailer.
Easy to use and hook up.
Perfect for what we needed.
WILLIAM P
Rating:
5.0
Customer did not leave a comment.
Lenin N
Rating:
5.0
Customer did not leave a comment.
ROBERT J
Rating:
5.0
Customer did not leave a comment.
Tyler K
Rating:
5.0
Customer did not leave a comment.
D C
Rating:
1.0
Need more people for this type of service
MURAT D
Rating:
5.0
Customer did not leave a comment.
MAURICIO A
Rating:
3.0
Need to have a customer loyalty program
SHAWN A
Rating:
3.0
Customer did not leave a comment.
Vladimir B
Rating:
4.0
Customer did not leave a comment.
ANN C
Rating:
3.0
They raised the price of the atorage fee so i took my belongings out of storage unit 217
Mario F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSEPH C
Rating:
5.0
Customer did not leave a comment.
Julio R
Rating:
5.0
Had to leave do to the rate increase 😪 every 6 months. Would have loved to continue, but wasn't able toooo!
EFREN K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DONALD H
Rating:
5.0
Customer did not leave a comment.
Cynthia B
Rating:
4.0
Customer did not leave a comment.
TIMIKA D
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Marlene T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
REGINAM J
|
First Impressions
Rating:
5.0
Keep it moving, Thank you for your service !
Roxie B
Rating:
5.0
Customer did not leave a comment.
MICHELE J
Rating:
4.0
Customer did not leave a comment.
THOMAS M
Rating:
5.0
Customer did not leave a comment.
JUNIOR M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
blake j
Rating:
5.0
They took me earlier then my appointment.
Courtney B
Rating:
5.0
Customer did not leave a comment.
ISAAC S
Rating:
5.0
Customer did not leave a comment.
Christopher W
Rating:
1.0
Customer did not leave a comment.
idrees h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PETER A
Rating:
4.0
Customer did not leave a comment.
THOMAS M
Rating:
5.0
Usually I Never has a issue with the people working der they are all are nice but today the person who is der acting like funny not listen to me what I am trying to tell you can see my past orders I have paid lot of time extra without even using the truck just parking at uhaul for extra day Please take a look at my previous order as they charge me extra for gas and a day for just 1 hour late this is not fair being a valued uhaul customer from past few years
Chandra P
Rating:
5.0
Customer did not leave a comment.
Louis B
Rating:
5.0
Just stay the way you are. Nothing needs to change..
DARRIN M
Rating:
5.0
the reservation was easy and fast
Ronald M
Rating:
5.0
Good everything
ADAN M
Rating:
5.0
Customer did not leave a comment.
DAVID C
Rating:
3.0
I disagree with the statement for contract 29058924 with the rental truck I picked up for $19.95 with 34 miles and insurance. I was charged an additional fee for Gas when I bought the truck back with more gas than I left with. Please credit me back the additional 27.00 and the tax on the $27.00. And why am I charged 5.00 for a safe trip fee when I paid $15.00 for Safe Move coverage?. Either reimburse me the $15.00 or the $5.00. Thank You Shirley Brockman
SHIRLEY B
Rating:
5.0
Excellent experience. The approach from the back of the building was a little difficult, but I don't think there's much that could be done about that. The staff was super friendly and helpful. Would definitely rent from there again.
HAYWARD H
Rating:
5.0
If an equipment was not used with the rental truck.
Like a hand truck or mats. That cost should be reimbursed or credited.
Thank you.
Brentnol J
Rating:
2.0
This office pretended to be helpful with my storage unit and equipment return and baited and switched with storage unit. I will be moving out of the storage into the nearby competitor based on service charge and hosts of other disatisfactions.
ANGELA S
Rating:
5.0
All good
JAIME R
Rating:
5.0
Great service -dedicated employees.
ronald s
Rating:
5.0
Nothing
Joseph S
Rating:
5.0
This location provides exceptional service, except during periods of computer system outage. However, the staff consistently demonstrates a commitment to customer satisfaction and problem resolution. While the equipment is well-maintained, a malfunction occurred upon my return. Roadside assistance promptly addressed the issue, enabling me to return the vehicle to the drop-off location before a complete system failure. Mr. Juan exhibited exceptional understanding and empathy. I rate this location at 4.7 stars (450 Fulton Ave, Hempstead, NY).
VENETIA K
Rating:
5.0
More room to find the vehicle kinda crowded
Celia G
Rating:
5.0
None
Thomas F
Rating:
5.0
Manager was excellent and handled everything perfectly
BENJAMIN M
Rating:
5.0
Excellent service , I strongly recommend this location.
Collin S
Rating:
5.0
not comment at this time
JANAK A
Rating:
5.0
Everything was on point 👉🏾 👍🏽👌🏽
Vladimir V
Rating:
3.0
Customer did not leave a comment.
Kenneth J
Rating:
5.0
Customer did not leave a comment.
Yunior M
Rating:
5.0
Customer did not leave a comment.
Juan E
Rating:
5.0
Customer did not leave a comment.
Tara K
Rating:
5.0
Customer did not leave a comment.
GERALD P
Rating:
5.0
Staff was very friendly and helpful.
NICHOLAS J
Rating:
5.0
Associate was extremely helpful and quick to get my truck so we could be on our way
Edmund s
Rating:
4.0
The APP is slow... if I am there in person why can't the people that work there take care of me?
leo z
Rating:
5.0
Customer did not leave a comment.
GUERDA N
Rating:
4.0
Very good customer service
Anthony H
Rating:
1.0
Charge for gas,,,,,I have picture
OSCAR H
Rating:
5.0
Everything was good and done in a timely manner
jaquana h
Rating:
5.0
Customer did not leave a comment.
FRANCISCO A
Rating:
5.0
Customer did not leave a comment.
LYNMARIE J
Rating:
4.0
Original pick up was in kings park switched to Holbrook switched to Hempstead.30 miles from my house.trailer sat on my driveway 3 days.when I went to leave running lights didn’t work.corroded connection under trailer.had to do temporary fix,I have picture.no complaints with any employees,your booking system needs improvement.
CHRISTOPHER S
Rating:
4.0
Customer did not leave a comment.
BILL B
Rating:
5.0
Customer did not leave a comment.
Michael D
Rating:
1.0
I returned the vehicle keys to a worker behind the front desk . The next day I received a voicemail asking if I wanted to extend my contract . When I called I was told they don’t have the truck. I informed them I gave the keys to someone behind the counter and they should review their cameras . Then they seen I did in fact return it
BE MORE ORGANIZED .
Tyana K
Rating:
1.0
Gas completely all in the cargo area - real bad.I asked for a refund manger said nothing ignored me and walked off .
Kenneth W
Rating:
5.0
They also installed the hitch on our vehicle before the rental Highly professional
JAMES E
Rating:
4.0
The customer service associate was courteous, informed and professional.
RICHARD J
Rating:
5.0
Good
JUAN R
Rating:
4.0
Drop off was quick and easy. The only improvement that I would suggest is to greet the customer when they enter the store and let them know you will be with them shortly even if they are working with another customer at the moment. I stood waiting for about 15 minutes while one person was working with a customer and another person talking to someone he knew and then just walked past me without a word. It would have been nice to be acknowledged.
LINDA D
Rating:
4.0
Customer did not leave a comment.
ERROL G
Rating:
4.0
Passenger side mirror was not great. It was not position to show lane to the right of me and was showing the side of the truck. I had to use the small fisheye mirror below the main one when changing lanes.
Jason S
Rating:
4.0
Customer did not leave a comment.
Dr R
|
Online Move In
Rating:
5.0
Nothing. The guys working at this location are great
Kevin T
Rating:
5.0
Customer did not leave a comment.
ROBEL G
Rating:
5.0
Customer did not leave a comment.
Kevin L
Rating:
5.0
Customer did not leave a comment.
Kesha S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RONALD B
Rating:
5.0
Customer did not leave a comment.
Jose T
Rating:
5.0
Customer did not leave a comment.
SABRINA H
Rating:
3.0
Stop charging soo much for insurance and mileage.
Janet D
Rating:
5.0
Me contaron combustible cuando el camión me lo dieron 1/4 o talvez un poquito menos y yo lo entregué justo en 1/4, le agregué $10 de gasolina y aún así me cobraron $8 más luego de la devolución, y no había un método de cómo hacer la reclamación de eso.
CARLOS L
Rating:
5.0
Customer did not leave a comment.
MAURICIO A
Rating:
5.0
The location was convenient for the job I was doing, the staff was friendly, knowledgeable and very helpful, the equipment was well maintained and clean and the rates were extremely reasonable for what I needed.
Philip H
Rating:
3.0
Picking up truck and using app took longer than expected
Sean Z
Rating:
5.0
Great Diego was a huge help
Shamard G
|
Online Move In
Rating:
5.0
Thank you uhaul
Craig P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Everett J
|
Overall Experience
Rating:
4.0
Good place
Darrell H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terry B
|
Overall Experience
Rating:
5.0
Staff at your facility is top notch. They're attentive and patient with handing multiple customers. Keep up the great work! Thank you
Amiel D
|
Overall Experience
Rating:
5.0
service was very good quick and efficient and the workers were very polite
Jalil E
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Terry B
|
First Impressions
Rating:
5.0
That Klever Guy Was A Great Help Also Hilarious
antawon F
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
robert s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Krisann M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yasily O
|
Overall Experience
Rating:
1.0
Storage is sketchy, the after hours help line number never gets picked up, the staff is poorly educated and of no help. It seems like People are living out of the storage containers there and there are many sketchy characters there. I would not suggest this location to anyone. The manager will never pick up his phone. One of the access doors doesn’t work. Terrible location
Corey F
|
Overall Experience
Rating:
5.0
Very knowledgeable staff and helpful great place to do business.
Oneil D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carolyn L
|
Overall Experience
Rating:
4.0
excellent value overall. however i was expecting a much larger unit on the ground floor level to accommodate my very full 20 foot uhaul truck what i was offered was the same size as rvc had offered me. walter was knowledgeable and helpful. his assistant (?) was much less so ( may i suggest a pay raise to increase employee engagement and additional training on how to please and satisfy customers queries) what saved this deal ( we were going to go someplace else entirely) was that Walter sold me side by side units. Walter deserves an even bigger pay raise. Thank you, Walter.
Karen E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lissett C
|
Overall Experience
Rating:
5.0
The Manager on Sunday Selvin is accommodating and helpful... Even when an angry customer became belligerent he kept his cool and was able to rent me the truck and propose a larger room. Many thanks!!
Amiel D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Malcolm M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TIAMOYT S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ELMAN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthanasius W
|
Online Move In
Rating:
1.0
Stol my stuff refuses to accept payment
FRANTZ F
|
Overall Experience
Rating:
2.0
The second floor storage was very inconvenient. I have never seen a storage that you had to climb steps to get to. This should be told to customers so they have the choice to choose something else.
TRAVIS W
|
Online Move In
Rating:
3.0
The parking was not great. They are returned vehicles parked vehicles all over the place and employees parked close to the facility and impeded the removing of boxes from the storage. Hopefully management can do something about it.
Denys T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rachetta M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Michael W
|
Overall Experience
Rating:
5.0
No complaints
Lonnie B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marcus T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Geovanie R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
RICKY L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BRANDY L
|
First Impressions
Rating:
3.0
The storage is way too expensive 💁♀️
billie b
|
Overall Experience
Rating:
5.0
Diego is the best
Shamard G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Felicia T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carolyn L
|
First Impressions
Rating:
4.0
Thanks for your service to me and serving the community
STACEY B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PATRICK H
|
Overall Experience
Rating:
5.0
Muy buen trabajo gracias 👌
ELVINDONALDO L
|
First Impressions
Rating:
3.0
I was always scared to go to this uhaul because their were so many complaints of rodents thankfully all my belongings were secure and upon move out no issues with rodents at all it was clean
shalonda w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Devendra S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILSON R
|
First Impressions
Rating:
5.0
Will recommend to friends and family !
bruce b
|
First Impressions
Rating:
1.0
The manager was terrible never answered or return calls. We had COVID last month and could not move out our stuff so we reached out no help at all. Highly don’t recommend
Taylor S
|
Overall Experience
Rating:
2.0
I can’t speak for every storage unit, but my storage unit had many mice feces. I was with Uhaul Hempstead for approximately nine years, and the mice issue has gotten worse. The rent increases every few months, and nothing has been done to correct the mice issue. The staff is excellent. The facility is cleaned but only cleaned to mask an issue.
LETISHA J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jeniece D
|
Overall Experience
Rating:
5.0
Diego was very cordial and very very thorough in resolving our problem
Brandon M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SELENAXIOMAR G
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jasmine C
|
Overall Experience
Rating:
5.0
I find the U haul facility to be a good storage
Shamika D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
maria l
|
Overall Experience
Rating:
5.0
Excellent services
fulton c
|
Overall Experience
Rating:
2.0
Infested with rodents ...property was covered in feces an property was damaged from rodents nesting in unit
Nikol L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jie d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darlene H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Donna P
|
Overall Experience
Rating:
1.0
My unit had mice and a lot of my stuff was damaged filed a claim and nothing was done
Flore S
|
Overall Experience
Rating:
5.0
Muy buen servicio
estoy contento.el.personal es.muy.amable
OSCAR F
|
First Impressions
Rating:
5.0
so far it's good they were very helpful during a stressful time
Donna P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephanie c
|
Overall Experience
Rating:
3.0
Having to carry heavy things up the stairs is not ideal. A ramp or elevator would be better!
Krissa G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lillian p
|
First Impressions
Rating:
5.0
Diego and His Staff were the Best.
Edna R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dorothy L
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Allan F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nelson b
|
Overall Experience
Rating:
5.0
Excellent
alpha s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paulette W
|
Overall Experience
Rating:
5.0
EXTREMELY SATISFIED - EVEN WHEN I HAD A MINOR ISSUE, STAFF WAS WILLING TO GO THE EXTRA MILE TO MAKE SURE ALL WENT WELL. DEFINITELY WILL UTILIZE THIS FACILITY IN THE EVENT I NEED THIS AGAIN.
Paulette W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
michael w
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
DIANA D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
michael w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
oscar h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jairo v
|
Overall Experience
Rating:
5.0
It was my first time using Uhaul storage I'm really please with everything.
thank you
Evelyne C
|
Overall Experience
Rating:
4.0
Diego Parra however busy he is, manages the facility well. He could use some back up to reduce customer wait time.
LARRY T
|
Overall Experience
Rating:
5.0
I 'll come again
Sadrac P
|
Overall Experience
Rating:
3.0
I everything went well,
Dorothy L
|
First Impressions
Rating:
5.0
everything it was gray
yessi t
|
Overall Experience
Rating:
5.0
Friendly staffs
Patricia E
|
Overall Experience
Rating:
4.0
The restroom was dirty and the toilet was overflowing. Otherwise, the staff was extremely friendly, flexible and kind.
Nakia A
|
Overall Experience
Rating:
5.0
Excellent service, considerate and kind help.
Bibi M
|
First Impressions
Rating:
5.0
Thank you
Kevin T
|
Overall Experience
Rating:
5.0
Very nice experience.
Gary S
|
Overall Experience
Rating:
3.0
thanks
DOROTHY G
|
Overall Experience
Rating:
5.0
Only thing truck rubber gaskets on doors kept falling off truk needed tuneup and Transmission also needs work
