Customer Reviews for U-Haul Moving & Storage of Hempstead

5,425 reviews

450 Fulton Ave   Hempstead, NY 11550
(On the corner of Fulton Ave & Peninsula Blvd)

(516) 489-6550

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    6:30 am–8 pm
  • Sunday
    8 am–6 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(516) 489-6550

450 Fulton Ave
Hempstead, NY 11550
(On the corner of Fulton Ave & Peninsula Blvd)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    6:30 am–8 pm
  • Sunday
    8 am–6 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

George N. 
Rating:
5.0

Customer did not leave a comment.

Felice S. 
Rating:
5.0

Customer did not leave a comment.

Towanda W. 
Rating:
3.0

Prices unclear and added expenses despite following protocols

Gabrielle A. 
Rating:
5.0

Customer did not leave a comment.

Jamique H. 
Rating:
5.0

Customer did not leave a comment.

luis D. 
Rating:
5.0

Great experience

jairo R. 
Rating:
5.0

Make sure the lock for the rear door latch is usable.

Jonathan J. 
Rating:
5.0

I think that I was supposed to be refunded for the down payment upon the return of the truck but was told to just leave the keys and I will get an email about my money going back on my credit card and I never did. I still have to check my card statement to see if I was refunded.

eliza M. 
Rating:
3.0

Customer did not leave a comment.

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

Elvin S. 
Rating:
5.0

Customer did not leave a comment.

Colize H. 
Rating:
5.0

Customer did not leave a comment.

stephen B. 
Rating:
5.0

Customer did not leave a comment.

PATRICK H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lawrence B. 
Rating:
5.0

I was charged $50 after my rental and uhaul wont send a receipt explaining why. I tried to communicate with customer service but no reply.

TROYELLIOTT C. 
Rating:
5.0

Excellent customer service / fast services

Ana T. 
Rating:
5.0

None

Derrick F. 
Rating:
5.0

Customer did not leave a comment.

Rodolfo E. 
Rating:
5.0

Transmission issue, slow changing gears. Stay in first gear to long waste a ton of gas.

felix V. 
Rating:
4.0

The tie down straps were extremely worn and seemed dangerous. Also had reservation initially with Bellerose location who did not keep reservation as trailer was not available forcing me to go to another location in Hempstead.

don M. 
Rating:
5.0

Customer did not leave a comment.

Steven J. G. 
Rating:
5.0

Customer did not leave a comment.

JOSEN B. 
Rating:
5.0

Customer did not leave a comment.

Juan H. 
Rating:
5.0

Customer did not leave a comment.

Willie B. 
Rating:
5.0

Customer did not leave a comment.

Marvin A M. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE L. 
Rating:
5.0

It was a GREAT experience!

DR.Fayth V. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Great experience. Professional and courteous

Lorie T. 
Rating:
5.0

Customer did not leave a comment.

Dennis O. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Very easy transaction

Nelsy M. 
Rating:
5.0

Vehicle was clean but needs service suspension was horrible felt like a go cart

Stanley B. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Pedro R. 
Rating:
1.0

They did not have the equipment i originally ordered. So I ended up having to take a truck instead of the trailer which cost more plus the mileage plus the gas.

philip W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

Robin J. 
Rating:
5.0

Customer did not leave a comment.

Alan W. 
Rating:
5.0

Nothing at all everyone was nice polite and very helpful❤️Thank you it was a great experience ❤️

Tamara H. 
Rating:
5.0

Customer did not leave a comment.

denis I. 
Rating:
5.0

Have more staff on hand

Mariano E. 
Rating:
5.0

Customer did not leave a comment.

MIREYA S. 
Rating:
5.0

Customer did not leave a comment.

Teresa H. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
1.0

Provide better customer service alot of bad information was provided by the customer service rep at this location, from picking up to dropping off the equipment.

Mark F. 
Rating:
5.0

Nothing to do

kenneth P. 
Rating:
5.0

Rental Drop-off Location was friendly and efficient, I am very satisfied with the service. To improve, have at least two more workers to reduce the wait time.

PATRICK H. 
Rating:
5.0

Excellent service.

Johnattan V. 
Rating:
2.0

The check out process needs to be expedited. Several customers, including myself, were waiting for 20-30 minutes before we were helped. This location is terribly under staffed and the staff present, such as the man named Jalen with the owner name tag, have an underwhelming affect for the customer's pleasant experience. I would strongly suggest on-site trainings.

Jennifer V. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Jose rafael C. 
Rating:
5.0

Customer did not leave a comment.

Dominick M. 
Rating:
5.0

Peter installed the hitch and bike rack in less than 2 hours. He was thorough and knowledgeable and explained the mechanics of both very well. Price was right and service was perfect! Thanks Peter

ROXANNE R. 
Rating:
5.0

Customer did not leave a comment.

Amara C. 
Rating:
1.0

Customer did not leave a comment.

Mercedes R. 
Rating:
5.0

Customer did not leave a comment.

Toluwalase J. 
Rating:
5.0

there is always good service Diego and the other guy the hispanic he is very attentive

Elder O. 
Rating:
3.0

Customer service was great actually, friendly and fast. The van could have been cleaner though I felt it was very dirty inside

ANA Q. 
Rating:
5.0

Customer did not leave a comment.

Norma H. 
Rating:
5.0

OK👍

Pupert R. 
Rating:
3.0

The office was congested. They had a lot of boxes in the middle of the floor. It's kind of awkward when you walk in, especially if there are other people already waiting.

Lauren G. 
Rating:
5.0

Exlent

Juan M. 
Rating:
5.0

Great service .No attitude 1k better than Far Rockaway location

MARKCHRISTOPHER L. 
Rating:
5.0

Drop off was under 5 minutes.

Joshua V. 
Rating:
5.0

Very good

Porfirio G. 
Rating:
5.0

Customer did not leave a comment.

Jeff R. 
Rating:
4.0

CLEAN THE WINDSHIELDS ON THE INSIDE

Matthew P. 
Rating:
5.0

Well I can say customer service always good ever since I been using this location

DELMOR A H. 
Rating:
3.0

Customer did not leave a comment.

Mr. F. 
Rating:
5.0

Customer did not leave a comment.

BRIAN A C. 
Rating:
5.0

The truck wasn't starting at the beginning so they gave me a bigger and better truck. Service was super excellent. The representative was professional.

Sharon N. 
Rating:
5.0

Muy buen trabajo gracias 👌

Elvin L.  |  First Impressions 
Rating:
5.0

Nothing at all

donella B. 
Rating:
5.0

Customer did not leave a comment.

christine T. 
Rating:
5.0

Very fast service. Employees inside and out were very helpful.

Steven O. 
Rating:
5.0

Very easy pickup & drop off, great deals& amazing customer service. Made moving one less headache!

Monica T. 
Rating:
4.0

Nothing!

Roberto C. 
Rating:
5.0

Every was perfect from the pick up to the drop off!

ROSLAND M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl G. 
Rating:
5.0

Very good service

jermaine F. 
Rating:
5.0

Vehicle needs repair, transmission gears grinding. Reported it to local mgmt

Adam D. 
Rating:
5.0

Customer did not leave a comment.

alance W. 
Rating:
5.0

Customer did not leave a comment.

Luis G. 
Rating:
5.0

Customer did not leave a comment.

BERTRAND C E. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Nice and recommended. Thank you!

Jacqueline S. 
Rating:
2.0

Why is my bill so much.

james R. 
Rating:
1.0

Customer did not leave a comment.

Errol D. 
Rating:
5.0

Customer did not leave a comment.

Jaime O. 
Rating:
5.0

Customer did not leave a comment.

ELISHA J. 
Rating:
4.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Treat you like family while still being professional

Debra H. 
Rating:
5.0

Customer did not leave a comment.

alance W. 
Rating:
5.0

Customer did not leave a comment.

Rudy C. 
Rating:
5.0

Customer did not leave a comment.

Manuel M. 
Rating:
5.0

N/A.

Ramon D. 
Rating:
4.0

Customer did not leave a comment.

Monica M. 
Rating:
5.0

Customer did not leave a comment.

natalie R. 
Rating:
3.0

I was always scared to go to this uhaul because their were so many complaints of rodents thankfully all my belongings were secure and upon move out no issues with rodents at all it was clean

shalonda w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devendra S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilson R.  |  First Impressions 
Rating:
5.0

Will recommend to friends and family !

bruce b.  |  First Impressions 
Rating:
1.0

The manager was terrible never answered or return calls. We had COVID last month and could not move out our stuff so we reached out no help at all. Highly don’t recommend

Taylor S.  |  Overall Experience 
Rating:
2.0

I can’t speak for every storage unit, but my storage unit had many mice feces. I was with Uhaul Hempstead for approximately nine years, and the mice issue has gotten worse. The rent increases every few months, and nothing has been done to correct the mice issue. The staff is excellent. The facility is cleaned but only cleaned to mask an issue.

LETISHA J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeniece D.  |  Overall Experience 
Rating:
5.0

Diego was very cordial and very very thorough in resolving our problem

Brandon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SELENAXIOMAR G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jasmine C.  |  Overall Experience 
Rating:
5.0

I find the U haul facility to be a good storage

shamika d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maria l.  |  Overall Experience 
Rating:
5.0

Excellent services

fulton c.  |  Overall Experience 
Rating:
2.0

Infested with rodents ...property was covered in feces an property was damaged from rodents nesting in unit

Nikol L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jie d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donna P.  |  Overall Experience 
Rating:
1.0

My unit had mice and a lot of my stuff was damaged filed a claim and nothing was done

Flore S.  |  Overall Experience 
Rating:
5.0

Muy buen servicio estoy contento.el.personal es.muy.amable

OSCAR F.  |  First Impressions 
Rating:
5.0

so far it's good they were very helpful during a stressful time

Donna P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie c.  |  Overall Experience 
Rating:
3.0

Having to carry heavy things up the stairs is not ideal. A ramp or elevator would be better!

Krissa G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lillian p.  |  First Impressions 
Rating:
5.0

Diego and His Staff were the Best.

Edna R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Allan F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nelson b.  |  Overall Experience 
Rating:
5.0

Excellent

alpha s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paulette W.  |  Overall Experience 
Rating:
5.0

EXTREMELY SATISFIED - EVEN WHEN I HAD A MINOR ISSUE, STAFF WAS WILLING TO GO THE EXTRA MILE TO MAKE SURE ALL WENT WELL. DEFINITELY WILL UTILIZE THIS FACILITY IN THE EVENT I NEED THIS AGAIN.

Paulette W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DIANA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

oscar h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jairo v.  |  Overall Experience 
Rating:
5.0

It was my first time using Uhaul storage I'm really please with everything. thank you

Evelyne C.  |  Overall Experience 
Rating:
4.0

Diego Parra however busy he is, manages the facility well. He could use some back up to reduce customer wait time.

LARRY T.  |  Overall Experience 
Rating:
5.0

I 'll come again

Sadrac P.  |  Overall Experience 
Rating:
3.0

I everything went well,

Dorothy L.  |  First Impressions 
Rating:
5.0

everything it was gray

yessi t.  |  Overall Experience 
Rating:
5.0

Friendly staffs

Patricia E.  |  Overall Experience 
Rating:
4.0

The restroom was dirty and the toilet was overflowing. Otherwise, the staff was extremely friendly, flexible and kind.

Nakia A.  |  Overall Experience 
Rating:
5.0

Excellent service, considerate and kind help.

Bibi M.  |  First Impressions 
Rating:
5.0

Thank you

Kevin T.  |  Overall Experience 
Rating:
5.0

Very nice experience.

Gary S.  |  Overall Experience 
Rating:
3.0

thanks

DOROTHY G.  |  Overall Experience 
Rating:
5.0

Only thing truck rubber gaskets on doors kept falling off truk needed tuneup and Transmission also needs work

Ersoy A.  |  Overall Experience 
Rating:
5.0

Excellent service

aimee a.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • U-Box® Containers

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  • Moving Supplies

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  • Trucks for Sale

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  • History

    We have an adaptive reuse program to better the environment!

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