Customer Reviews for U-Haul Moving & Storage of Hendersonville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Hendersonville

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RICHARD R. on

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Robert B. on

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George C. on

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Edwin W. on

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James L. on

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My original pick up location (525 S Grove St) was a mess. I arrived a 0900 for my truck, at 0926 while I was giving them my information, I received a text saying my truck was not available at that location. They had signs in the shop with obscene language. They did not represent the Uhaul brand well. Ellinore at Airport road was great!

Misty H. on

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When I picked up the truck the gentleman told me there was more fuel in it than what I saw. I should have taken a picture of the dash then. When I returned the woman that checked me out said I went 172 miles. How could we have driven 3 hrs and moved an apartment in the 4.5 hours I had the truck? Please take a photo of your odometer to save yourself the $132.00 extra charge. Will not recommended otherwise.

Angela Z. on

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Humberto D. on

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Friendly staff with a good knowledge of services and supplies. Customer parking is very limited.

Michael K. on

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richard J. on

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The young lady that assisted me was very nice and helpful. She was thorough and provided excellent customer service. Definitely recommend.

Hector R. on

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Your owner Elinore was SO SUPER helpful!!!! Thank you!

Daniel A. on

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Jim M. on

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Employees @ this location are ALL helpful, friendly, and efficient,

spencer m. on

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Managment and staff are rude.1 employee even stated and i quote " theres nothing i can do for u im just a weekend worker"! 20+ yrs of customer service under my belt and ive never been treated this bad

Constance P. on

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really great customer service, the manager helped me out after hours when I had accidentally rented the wrong unit online. thanks!

Kari B. on

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Ailyn G. on

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Kari B. on

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Excellent customer service!!!

Donald S. on

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Everyone and everything was great

SANDRA C. on

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The staff was very pleasant and professional, A+ rating

Angela B. on

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I declined the coverage insurance was still charged for it after returning vehicle and checking out.

Joseph M. on

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Tami K. on

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raymond R. on

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Make sure you only employ competent well trained people who know the u-haul policies and are trained to help with the dolly machinery and tow straps.

Robert C. on

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Person that I rented from was ......well a jerk. I signed my contract at 2 PM, but it took 30 minutes to get the trailer hooked up. When I said OK I have to have it back by 2:30 he responded with no 2 pm. Your paper work was done at 2. He insisted if I was even 1 minute late I would be charged for another day. This resulted in your loosing me as a customer. Many other rental options available here. At best I will never use this dealer again!

micheal P. on

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joe W. on

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Sean R. on

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I would have given 5 stars, but we reserved a truck well in advance of rental. Two days before picking up the truck I got a call that no truck would be available and that a cargo van was all that we could get. The staff was friendly but what is the point of a reservation if it was not held. This resulted in having to make numerous trips and putting more miles on the vehicle and having to pay more than I should have if the truck I had reserved was available. I will definitely look at other rental companies in the future. The only saving grace was the polite staff at that particular location.

Chris C. on

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When you're moving the team members I worked with at this location are easy to work with. The person I made my reservation with must have been new and I had to call back the next day to get the reservation right. The person who handled my pick up at me on my way in 5 minutes and the person who checked me back in the same with a thank you to boot.

Craig B. on

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Really liked the convenience of the remotes to get thru the gate.

John K. on

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Oil life was at 4 percent.... That just seems like it was not checked out.

Rebecca B. on

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eddie C. on

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This location seems to do a lot of business. It would be nice if they could have 2 people per day to take care of customers and man the phone. When I call, no one answers the phone.

Lydia K. on

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Everything about this experience was wonderful.

joseph M. on

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Excellent and speedy and friendly customer service during pickup and return.

Stephen J. on

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Eric A. on

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Great experience

patricia s. on

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This was BY FAR the best experience i have ever had with any storage facility (and there have been MANY over the years). Thank you for the working electrical outlets and clean restroom. Yall rock!

TODD S. on

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I have had several rentals at this location. In general, the staff have been courteous and professional. At each of these previous rentals, I have been able to leave my vehicle there without any problem. However at this particular encounter, new signs have been placed on there parking spots stating '15 minutes only'. When I inquired about this, I was informed that they no longer have long term parking and that I would need to make future arrangements for being dropped off and picked up. This is an unacceptable and incredibly inconvenient request of the customer. So much that I will no longer be able to rent from this location. As a frequent Uhaul customer with many corporate rentals per year, I would highly request and advise that this be changed to better accommodate your future customers. Thank you.

Carol B. on

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My experience from start to finish was very good.

Robert D. on

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Vanessa A. on

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bill s. on

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Extremely helpful and considerate. Couldn’t ask for better service. Facility and trucks extremely clean

Richard J. on

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very pleased

Tom D. on

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The staff were friendly and very nice.

Ward S. on

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Excellent facility with great employees.

Craig B. on

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Was very pleased how everything was handled and the convenience of getting in and out of the gate.

Michael E. on

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Nobody ever there nor do they answer phones when you are trying to close out your storage and then they try to overcharge you saying you didn't move out properly I would not recommend this facility.

Terry K. on

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Poor gate usage.

TAMI B. on

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Staff was very friendly and helpful

Carol B. on

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Eleanor is very professional and helpful. Thank you.

TAMI B. on

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The unit had a leak in it the woman said I accepted the risk of water damage I didn't even know anything about it I was very unsatisfied with the unit and hiding that from me shouldn't of even rented

Kyla K. on

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Good

Angela H. on

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Very nice and convenient. Was disappointed there was no dumpster only 3 trashcans

robert c. on

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Great

MARCIA C. on

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All was good with my stay there but i was a little disappointed that the month was not prorated. I do not think this is right.

Patti B. on

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Wonderful service from counter folks. Some confusion with 1-800 lady. She double charged me and wasn't very nice. Jesus at Hendersonville straightened it out. Elinore, as well, was super helpful.

Kimberly H L. on

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Everyone was pleasant, courteous, and very helpful.

Jerry T. on

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Prompt, courteous, clean.

Joseph S. on

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My experience overall with all the employees was excellent.

Robert A. on

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You served our needs very well during a difficult transition time. Thank You

Travis P. on

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Ellinore and Staff are phenomenal. I’ve never encountered a more professional staff. The difference between this center and others is enormously apparent. If need arises I will go no where else

Christopher H. on

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Elanor was very helpful and professional. Appreciate the courtesy and someone going above and beyond to help. Doesn't happen often anymore.

Ricardo V. on

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I like it when your treated with respect and friendly service

Randy S. on

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Units are too low. Only 2 inches and rain water backs up into units. All boxes on floor were ruined. Too much flat asphalt and too little drainage.

LLOYD C. on

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Used this facility for over two years.

SOU WEI BRUNE F. on

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Well maintained facility.

JEROME W. on

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The staff is always very professional, friendly and very helpful.

Eugene J. on

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A great big thank you to Ellinore Wilson, manager of your Hendersonville u-haul NC facility who gave us the resources we desperately needed at that time. Best svc in 40 yrs from u-haul.

Brent W. on

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Nothing negative

Bartow S. on

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Attempted several times two separate months to pay online, and received notice that system was not operating. Not fixed over thirty days? Also, all occupants notified on 8/29pm to vacate by 8/31.

jeff l. on

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Very helpful staff. Found just the right unit.

Kathi T. on

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Will use and recommend again.

Alex V. on

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Ellinore is polite, friendly and efficient. A joy to interact with. I am very satisfied to have my belongings at the Hendersonville location.

Eric L. on

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First rate service from top to bottom, Will definitely go with them again.

SHARON P. on

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Long lines, slow or no response to phone calls, but quick to remind you that you owe them money, never late on a payment. Outside storage area is poorly maintained and experienced minor damage/theft.

Sonya M. on

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All of the staff I interacted with were friendly, helpful and professional. I thought the facility was very nice and suited my needs perfectly. The truck I rented was clean, nice & ready to move.

DAVID C. on

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Courteous, polite, an helpful

Charles G. on

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The Public Restroom clean beyond description,..seriously, it was VERY clean!

james b. on

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very nice place to store your stuff one problem..... when you check out early they do not pro rate the moneys owed left i guess things are different here from florida

GARY O. on

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good service

Ricardo V. on

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Very clean,secured,affordable and respectful place to keep your valuables at. I recommend this place to anyone else.

Nicholas S. on

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Ellinore is beyond wonderful. She went above and beyond!