Customer Reviews for U-Haul Moving & Storage of Hendersonville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Hendersonville

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Brian B. on

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Customer did not leave a comment.

William R. on

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Tell people beforehand the things you will be charging them money for. Nobody mentioned to me that I would have to take a picture of the odometer and gas gage as I filled out the online return form. It would not let me upload the photo. Since it was late cold and windy I abandoned the online return process at that point since it would not let me get past the photograph. Again, it would not let me upload a photo. It insisted that I return to the truck, get in, turn it on and allow the app to take a live photo. You then charge me $22 for after hours return which was never once mentioned to me during the process of rental. This makes me angry.

Joseph M. on

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Don’t know of any thing

Gary S. on

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Vehicle had a screw in passenger side front tire when received which was causing a slow leak and sounded a tire pressure alarm during use. I inflated to complete my task and notified the rental site manager when I returned the truck.

jay R. on

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When calling in tp confirm drop off ...put on hold too long and when answered..told to hold again ..so I hung up and proceeded to drop off area

Ira R. on

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I am 100% pleased with the service I received at the U-Haul Moving and Storage of Hendersonville on Airport Rd. Customer service was excellent even as the employees were handling multiple customers while at the same time dealing with the phones. Customer service is what makes or breaks a business like this. Reading the reviews of some of the other U-Haul outlets prepared me for a less than positive experience that never happened. Thanks!

Nolan J. on

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Went very smoothly. Would definitely use again.

Willam F. on

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Place is clean and neat but very crowded only had one person to check equipment in when returing.

RUSSELL D. on

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unclear on return location. double charged over on mileage $19 and told I could change the location charged for that at $31 dollars since it was father away mileage.

Joseph N. on

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Staff very friendly and professional. I would recommend this business. For anyone looking for storage or rental services.

jimmy H. on

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Glenn R. on

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Agent let me wait while he assisted another customer who came into the office a few minutes later.

Glenn R. on

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Richard M. on

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Good service. Charges were exactly as explained. Will return again.

Susan H. on

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Ali W. on

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Cindy C. on

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The staff could not have been nicer and more efficient. Would definitely recommend!

James M. on

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Uhaul send me emailed that showed, the wrong location, which I spent an hour on the phone trying to resolve.It was not the one I picked or was emailed to go to. Wasted my time on the phone with idiots that didn't have a clue.

Carol M. on

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Scott H. on

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Mary H. on

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The young man was very professional, very patient and polite

Philip V. on

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Rental return could be clearer. It would help if they put a sign on the fence behind the rental return parking area.

Patricia C. on

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Staff is very courteous and friendly and we were waited on in timely manner.

Shannon W. on

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Hawkins was very accommodating and processed my vehicle both outgoing and incoming very quickly and efficiently. Nice truck easy to drive and very clean. Good price point as well.

Dale S. on

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Great service

Phyllis L. on

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Kristin C. on

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Monique S. on

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The customer service representative was nice, professional and great people skills. Truck was clean.

RICHARD R. on

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Robert B. on

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George C. on

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Edwin W. on

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James L. on

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My original pick up location (525 S Grove St) was a mess. I arrived a 0900 for my truck, at 0926 while I was giving them my information, I received a text saying my truck was not available at that location. They had signs in the shop with obscene language. They did not represent the Uhaul brand well. Ellinore at Airport road was great!

Misty H. on

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When I picked up the truck the gentleman told me there was more fuel in it than what I saw. I should have taken a picture of the dash then. When I returned the woman that checked me out said I went 172 miles. How could we have driven 3 hrs and moved an apartment in the 4.5 hours I had the truck? Please take a photo of your odometer to save yourself the $132.00 extra charge. Will not recommended otherwise.

Angela Z. on

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Humberto D. on

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Friendly staff with a good knowledge of services and supplies. Customer parking is very limited.

Michael K. on

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richard J. on

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The young lady that assisted me was very nice and helpful. She was thorough and provided excellent customer service. Definitely recommend.

Hector R. on

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Your owner Elinore was SO SUPER helpful!!!! Thank you!

Daniel A. on

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Jim M. on

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Employees @ this location are ALL helpful, friendly, and efficient,

spencer m. on

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Managment and staff are rude.1 employee even stated and i quote " theres nothing i can do for u im just a weekend worker"! 20+ yrs of customer service under my belt and ive never been treated this bad

Constance P. on

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really great customer service, the manager helped me out after hours when I had accidentally rented the wrong unit online. thanks!

Kari B. on

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Ailyn G. on

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Kari B. on

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Excellent customer service!!!

Donald S. on

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Everyone and everything was great

SANDRA C. on

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The staff was very pleasant and professional, A+ rating

Angela B. on

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I declined the coverage insurance was still charged for it after returning vehicle and checking out.

Joseph M. on

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Tami K. on

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raymond R. on

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Make sure you only employ competent well trained people who know the u-haul policies and are trained to help with the dolly machinery and tow straps.

Robert C. on

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Person that I rented from was ......well a jerk. I signed my contract at 2 PM, but it took 30 minutes to get the trailer hooked up. When I said OK I have to have it back by 2:30 he responded with no 2 pm. Your paper work was done at 2. He insisted if I was even 1 minute late I would be charged for another day. This resulted in your loosing me as a customer. Many other rental options available here. At best I will never use this dealer again!

micheal P. on

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joe W. on

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Sean R. on

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I would have given 5 stars, but we reserved a truck well in advance of rental. Two days before picking up the truck I got a call that no truck would be available and that a cargo van was all that we could get. The staff was friendly but what is the point of a reservation if it was not held. This resulted in having to make numerous trips and putting more miles on the vehicle and having to pay more than I should have if the truck I had reserved was available. I will definitely look at other rental companies in the future. The only saving grace was the polite staff at that particular location.

Chris C. on

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When you're moving the team members I worked with at this location are easy to work with. The person I made my reservation with must have been new and I had to call back the next day to get the reservation right. The person who handled my pick up at me on my way in 5 minutes and the person who checked me back in the same with a thank you to boot.

Craig B. on

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Really liked the convenience of the remotes to get thru the gate.

John K. on

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Oil life was at 4 percent.... That just seems like it was not checked out.

Rebecca B. on

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eddie C. on

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This location seems to do a lot of business. It would be nice if they could have 2 people per day to take care of customers and man the phone. When I call, no one answers the phone.

Lydia K. on

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Everything about this experience was wonderful.

joseph M. on

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Excellent and speedy and friendly customer service during pickup and return.

Stephen J. on

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Eric A. on

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Great experience

patricia s. on

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This was BY FAR the best experience i have ever had with any storage facility (and there have been MANY over the years). Thank you for the working electrical outlets and clean restroom. Yall rock!

TODD S. on

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I have had several rentals at this location. In general, the staff have been courteous and professional. At each of these previous rentals, I have been able to leave my vehicle there without any problem. However at this particular encounter, new signs have been placed on there parking spots stating '15 minutes only'. When I inquired about this, I was informed that they no longer have long term parking and that I would need to make future arrangements for being dropped off and picked up. This is an unacceptable and incredibly inconvenient request of the customer. So much that I will no longer be able to rent from this location. As a frequent Uhaul customer with many corporate rentals per year, I would highly request and advise that this be changed to better accommodate your future customers. Thank you.

Carol B. on

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My experience from start to finish was very good.

Robert D. on

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Vanessa A. on

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Wonderful experience..no improvements needed.

john W. on

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Yvonne C. on

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bill s. on

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Extremely helpful and considerate. Couldn’t ask for better service. Facility and trucks extremely clean

David G. on

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brian W. on

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Ellinor and Matthew (if I have spelled correctly) were fast and informative. Took 15 minutes - maybe - to be on the road. If is wasn't, then it felt like it! Brian

RANDOLPH F. on

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WILLIAM K. on

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Excellent drop off experience

David S. on

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Can't improve on perfect! Great service! Great equipment! Professional personnel! This is by FAR the best U-Haul location I've ever dealt with.

Richard J. on

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very pleased

Thomas J. on

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easy in to park

Angel P. on

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Customer did not leave a comment.

STEVE W. on

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The U-Haul policy of having an employee use his or her personal cell phone to take a photo on the renter's drivers license is unconscionable! This practice will undoubtedly result in identity theft and create havoc in the lives of the renter of U-Haul equipment. This will be the fault of U-Haul's management who will be held accountable. Presenting a drivers license is understandable, but to have an employee who in all likelihood has not been vetted, bonded or proven to be trustworthy, take a photo of a person's drivers license using their personal devise is a TERRIBLE policy. This horrible policy needs to change and change quickly. Now, I'm no longer confident that my personal identification information will not be used for some illegal or nefarious purpose. You may be assured that one day U-Haul will be held responsible for enabling an identity thief to steal someone's personal information.

KATHERINE C. on

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Tom D. on

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The staff were friendly and very nice.

James Y. on

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If this particular location had had a second 10 foot truck I would have preferred to take that one because there was a leak in the upper left corner of the cab allowing water to drip onto the valuable belongings I was transporting home to Charlotte. The personnel was highly accommodating and offered a 15 foot truck to replace this one however the driveway I had to traverse was too small to accommodate the larger vehicle. Overall the personnel and the equipment was excellent. The truck appeared to be brand new and was freshly washed and clean on the inside. Again, personnel was eager to help and to resolve my issue due to the leak. The good news is we had no rain for the rest of my move. Thanks!

Virginia L. on

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Johnny S. on

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Terry J. on

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I rented a 5x12 trailer from this location and was assured that the trailer was secured by your staff. Upon returning the trailer it detached from the ball and almost caused me to run off the road. It also caused considerable damage to my bumper. I would like to speak with someone regarding the damages to my truck.

Christopher C. on

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Small selection of available equipment and no help in looking at other locations. I have been to more helpful dealerships in the past. Of course it was busy and only one customer service person available.

Nicole L. on

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Ward S. on

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Excellent facility with great employees.

erika M. on

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I waited over half an hour to be waited on - and almost 25 minutes before someone even acknowledged me waiting. There were two 'maintenance' men walking around. One was using the computer and ignored me waiting in line. A simple, "John will be back in a moment to help you" goes a long way.

Kenneth W. on

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Teach employees manners.

June A. on

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Owner very rude. When I returned van she treated me terrible. I only had van for 2 hours and when I asked a question she was terrible.

Craig B. on

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Was very pleased how everything was handled and the convenience of getting in and out of the gate.

Rhonda C. on

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20’ truck had a flat tire when we inspected it. They attempted to fix it but ended up offering us a 26’ truck at same price. Win win! Great customer service!

Kenneth M. on

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JIM F. on

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Do not berate customer. Do not over charge because you have attitude and feel you have the right to.

Richard J. on

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Robert W. on

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Elenore was very kind despite being very busy.

ROBERT H. on

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I was 1 hour late returning the equipment, per the contract even thought I thought that I was within the time that I originally setup. I was charged an excessive amount, a full rental period charge, for the 1 hour extra. This cost me more than twice the original rental charge.

John W. on

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When we picked up our rental, we were told we could not leave our car on site for the 4 hours we would have the van. Had we been told at the time we reserved, we could have made arrangements. Also, they had a poster on the wall advertising a lower rate for van/pick up rentals of $79 for 100 miles and 29 cents per mile over. We drove 102 miles and were charged the higher rate of $99 plus 79 cents /mile over. When asked about the lower rate, Brian told us it had been changed to 150 miles, even though the poster clearly stated 100 miles. I do not trust this dealer and will not return.

Terry C. on

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Nothing-the service was excellent.

Gary G. on

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Great service, picking truck up, and on the return.

Tom D. on

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The lady that helped me was very helpful. I had a long trip and the storage locker was too small and I had to get a larger one. It was hot and the lady gave me a bottle of water and let me use a bigger cart to move my stuff. Excellent person.

Michael E. on

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Nobody ever there nor do they answer phones when you are trying to close out your storage and then they try to overcharge you saying you didn't move out properly I would not recommend this facility.

doug T. on

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James R. on

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William F. on

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Unfriendly staff, uncooperative with return of equipment, this was terrible. Improve customer service, train staff to be friendly and helpful, you need repeat business, not unhappy customers.

Terry K. on

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Poor gate usage.

TAMI B. on

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The customer service at both the locations were excellent. However the guy had to go thru a lot of bs because when we picked it up and used mobile app the gas was a quarter tank less then what you guys had recorded

Richard S. on

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I have rented from U-Haul several times over my 65 years. Nearly all of them were "good" rentals. This specific rental was a very good experience. The ways to rent are much broader and U-Haul is very much keeping up with technology.

TAMI B. on

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Staff was very friendly and helpful

Gordon B. on

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Have more help.

Alfred Y. on

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These folks are top quality!!! Never disappointed with a rental from this location!!! ????????

BRIAN R. on

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Brian was extremely helpful and efficient.

paul U. on

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Rick T. on

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Carol B. on

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Eleanor is very professional and helpful. Thank you.

TAMI B. on

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The unit had a leak in it the woman said I accepted the risk of water damage I didn't even know anything about it I was very unsatisfied with the unit and hiding that from me shouldn't of even rented

Kyla K. on

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Good

Angela H. on

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Very nice and convenient. Was disappointed there was no dumpster only 3 trashcans

robert c. on

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Great

MARCIA C. on

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All was good with my stay there but i was a little disappointed that the month was not prorated. I do not think this is right.

Patti B. on

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Wonderful service from counter folks. Some confusion with 1-800 lady. She double charged me and wasn't very nice. Jesus at Hendersonville straightened it out. Elinore, as well, was super helpful.

Kimberly H L. on

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Everyone was pleasant, courteous, and very helpful.

Jerry T. on

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Prompt, courteous, clean.

Joseph S. on

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My experience overall with all the employees was excellent.

Robert A. on

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You served our needs very well during a difficult transition time. Thank You

Travis P. on

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Ellinore and Staff are phenomenal. I’ve never encountered a more professional staff. The difference between this center and others is enormously apparent. If need arises I will go no where else

Christopher H. on

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Elanor was very helpful and professional. Appreciate the courtesy and someone going above and beyond to help. Doesn't happen often anymore.

Ricardo V. on

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I like it when your treated with respect and friendly service

Randy S. on

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Units are too low. Only 2 inches and rain water backs up into units. All boxes on floor were ruined. Too much flat asphalt and too little drainage.

LLOYD C. on

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Used this facility for over two years.

SOU WEI BRUNE F. on

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Well maintained facility.

JEROME W. on

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The staff is always very professional, friendly and very helpful.

Eugene J. on

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A great big thank you to Ellinore Wilson, manager of your Hendersonville u-haul NC facility who gave us the resources we desperately needed at that time. Best svc in 40 yrs from u-haul.

Brent W. on

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Nothing negative

Bartow S. on

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Attempted several times two separate months to pay online, and received notice that system was not operating. Not fixed over thirty days? Also, all occupants notified on 8/29pm to vacate by 8/31.

jeff l. on

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Very helpful staff. Found just the right unit.

Kathi T. on

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Will use and recommend again.

Alex V. on

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Ellinore is polite, friendly and efficient. A joy to interact with. I am very satisfied to have my belongings at the Hendersonville location.

Eric L. on

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First rate service from top to bottom, Will definitely go with them again.

SHARON P. on

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Long lines, slow or no response to phone calls, but quick to remind you that you owe them money, never late on a payment. Outside storage area is poorly maintained and experienced minor damage/theft.

Sonya M. on

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All of the staff I interacted with were friendly, helpful and professional. I thought the facility was very nice and suited my needs perfectly. The truck I rented was clean, nice & ready to move.

DAVID C. on

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Courteous, polite, an helpful

Charles G. on

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The Public Restroom clean beyond description,..seriously, it was VERY clean!

james b. on

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very nice place to store your stuff one problem..... when you check out early they do not pro rate the moneys owed left i guess things are different here from florida

GARY O. on

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good service

Ricardo V. on

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Very clean,secured,affordable and respectful place to keep your valuables at. I recommend this place to anyone else.

Nicholas S. on

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Ellinore is beyond wonderful. She went above and beyond!