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Janice M | Online Move InCustomer Reviews for U-Haul Moving & Storage of Hendersonville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The best site in NC!
Karl OA little hard to find but staff was great.
WILLIAM BOn the weekend there is plenty of help
KARL OThe lady working at the time was very friendly and made the process easy.
VICTORIA MAfter hrs drop off was absolutely frustrating. I stood out in the pouring rain for an hr bc it would not accept the pictures I took due to extreme heavy rain. So I had to take over and over and over. Finally I was soaked and shivering cold I gave up and just dropped it and left it. I followed up the following morning to make sure it was checked in correctly
MICAH MHard to backup trailer to drop off. Have a better(easier) drop off space.
KARL OFill potholes in storage area. Can be crowded.
Chris VGreat people under staff
DAVID JReservation was changed which cost me more than was originally quoted. My mileage was reduced by over 50 miles and had to waste time to get it fixed. The drop off location was a little sketchy, would not have let my wife or daughter there alone.
JOSHUA OVery helpful, friendly as well. Highly recommend!
Christopher T | Overall ExperienceThis location and staff were great. However this was a second location as UHaul completely screwed up my original rental and location so this location A+, UHaul overall D at best.
Dan MThe UHaul Compute site for registration was down so registration had to be done by hand. Slow but clerk tried to make the process go as quickly as possible.
Kent DThe trailer was fine, but customer service was below average. While dropping off the trailer, I had to wait about 30 minutes just to see someone, and they were very short with me. I'll take my service to a different uhaul location.
BRANDON JHave used this location for years and it never disappoints Staff is always courteous and efficient which is always a plus Grateful to have a rental office like this one in our community
LARRY CThe assistant manager (I forget her name) was so kind and helpful. I visited 2 other U-Haul places before finding what I need here and will gladly drive past those 2 again to rent from this one next time I need a truck or van.
PAUL KVery easy process and the Assistant Manager was great! Thank you.
Daniel LPenny was excellent. Your multiple emails were annoying.l
DIANA WOutstanding personnel and location. My second time renting a cargo van from this location. The woman who took care of me was fantastic. Thanks greatly for a wonderful experience at a reasonable price. Sincerely, James West
JAMES WCheck engine light is on. But over all great experience!
JENNIFER SEveryone was super helpful!
ALEX HThe lady working counter did a really good job
Alan M | First ImpressionsI had requested a dolly and apparently they didn't have one, so she took it off the order, but if I wouldn't have looked and saw that there wasn't one in the truck, I wouldn't have even known until I went to use it. She never even attempted to tell me. Not cool.
Sheila WHelp the customer unload their vehicle from the auto transport!!! Do you have any idea how stressful it is to back your vehicle off a ramp without any guidance? Please, spare me any BS about this being "against company policy." The distributor in SC was happy to help me
CHARLES WYes very well kept.
Tiffany A | Online Move InWell stocked store and helpful staff.
JONATHAN WI really like the newish manager and her daughter. They were very friendly and professional. They add a different feel of energy to the location than the previous employees that I had encountered....a much more grounded, helpful and cheery energy. Thank you so much to them yesterday!!
KATHLEEN YGet better, more friendly, more knowledgeable Staff who don't make things more complicated, are rude and hateful and miserable, scam you out of your money and admit it to your face.
JUSTYN TStaff was very helpful & gave assistance freely. Very positive experience
Linda S | Overall ExperienceDisgustingly dirty inside and out vehicle, rude condescending staff (except for 1 amazing lady), they were not helpful with maintenance issues, had horrible demeanor and attitudes, made me return the truck and get a new one and straight up admitted it was to get more money out of me. Absolutely disgusting behavior from this company I will NEVER USE IT OR RECOMMEND IT TO ANYONE EVER AGAIN. I used these for business trips 10-20x a year spending tens of thousands of dollars with your company that will now go to someone else due to this location and specifically the staff of Brianna and Jessica.
JUSTYN TEverything was great!
Sherryl LIt was a good experience
RICK WThe truck had over 162000 miles on it. The seat was damaged and unsafe to sit in. The engine could hardly maintain speed uphill when it was empty much less when loaded. The truck should have been retired long ago. I felt it unsafe for the roads.
JOHN MSuper fast and easy transaction
GUILLERMO RSmooth move
ERIC LThe female at the desk when I picked up the U-Haul was not friendly at all. Almost on the rude side when asking for help with the app!! I’d give a 2 on her customer service.
Natasha LEasy peasy lemon squeezie lol. Seriously Jessica went way over and above making my experience a joy. Shout out to Jessica !!!!!!!
Daniel TThe two young ladies in the counter where very friendly and made me feel welcomed. Give them a raise asap
STEPHANIE PWhy doesn't haul provide the closest return location when returning a one way rental.....I have a location 4 miles from my house, and yet it only gave me one return location 18 miles away......
RONALD CThe 5x9 open trailer that I rented had brick chips all in the bed as I was hauling appliances you couldn't wheel them into the trailer because of all the debris the trailer was not where it was supposed to be located in the parking lot. I had to ask the U-Haul attendant to check the brake lights because he didn't want to. When I returned the trailer the young woman that was working there had to tell me about her dad not supporting her and her gay marriage I never met her before in my life and I had to hear about how she hasn't been able to work because of her dad's lack of support of her lifestyle. I won't ever rent again from that location.
WANDEL HFriendly staff here
DEBORAH RCrystal was friendly and helpful.
DOROTHY EMake your other locations just like this one!
Elise BPenny was a pleasure to work with. She obviously knew her job very well. I would recommend them to any one moving in the area
DEVIN BOnline pickup. Had to wait an hour before we could leave trying to trouble shoot with customer services.
Margaret HService was great. Just slow. Two women , one was helping a customer. The other one was opening the cash drawer and getting it started. I waited about 15 minutes before she helped me. Very nice people just slow service.
DAVID MThe next time I reserve a vehicle at a location it should be at that location not another. Also, since I had to drive farther to pick up the truck, I don’t think it was right to be charged for the extra mileage I had to drive to pick up and drop off.
PAUL FI was charged for 4 gallons of gas ⛽️ after driving 6 miles total, this is dishonest on there side
CHRISTOPHER NNo problem, excellent equipment!
BILLY FI was only there a couple of months ago my experiences were brief but l was pleased with what services l encountered while there
judith s | Overall ExperienceCustomer Service was a bit lax. The rep didn't review the contract or drop off information. Then I received an e mail an hour or so after we left saying "per our conversation, your drop will be in Mayo FL" We never discussed a drop off location. I had put Perry FL on the original booking. There was nothing reviewed or discussed at the pick up location.
FRANCES CThe UHaul associate was very helpful.
Melanie F | First ImpressionsAs a storage customer at this facility for nearly a decade; I've seen continued improvements over the years. The staff has always been friendly and helpful. Although my storage needs have recently changed whereas I no longer need my unit; if I needed storage, trailer, or truck rental in the future; I wouldn't hesitate to rent here again. -Thanks!
NOEL V | Overall ExperienceJessica was kind and very helpful. I give her eight stars out of four.
DEBORAH CBased on my many experiences with renting UHaul, this location is actually Below Average comparatively. If I compare it to other companies such as Enterprise it's probably Average. I originally booked at UHaul much closer to me, but UHaul changed the location to this one. (Understandable since the original site was damaged by Hurricane Helene). I was disappointed that I was charged an extra day because I was 7 minutes late in returning the van. I actually didn't get possession of the van until about 10 minutes AFTER the time stamped on pickup. Would I recommend this location to a friend? NO mostly because it would be a lot further than other UHaul places available to my friends. Would I recommend UHaul as a company to my friends? Absolutely. Out of the 25 or so experiences, the other 24 were great, and this one just wasn't compared to those. If this had been my first experience with UHaul, and I didn't know the difference, my scoring of this location would have been higher.
STEVEN DI reserved a 20' box truck along with a dozen moving blankets. When I arrived to pick up the truck and the blankets, I was informed they had no blankets for me. I feel as though this should constitute me receiving the $50 guarantee that my reservation would be there. The attendant refused to uphold the guarantee. The lack of moving blankets caused a delay in the moving process as we had to get creative with securing certain fragile items.
ZACHARIAH HVery helpful with all one way information and very courteous. Customer service is very good!
FREDERICK RYou park U-Haul trucks and trailers all over the parking area and drive-through’s. There were many times I was not able to get my trailer to my unit. I complained multiple times but nothing was ever done. I do not believe I should’ve had to have paid for my unit like I did because I couldn’t get to it many times. If you’re going to rent trucks and trailers, have their own parking place and don’t take the space away from the storage unit. That is why I’m leaving. Terrible.
Gregory G | Overall ExperienceEverything was wonderful, staff was very pleasant and helpful. My experience went very well so therefore there is really nothing I can tell you to improve on.
Karen MNew Gen Mgr Bryanna was very helpful and doing her best to supervise and fill in for a changing crew of not-very-well trained employees. I got conflicting and incorrect information about my rental from three different employees over two days' time, and the truck I rented reeked of cigarette smoke (although there was a no-smoking label on its window). Jessica (I believe that's her name) also helped get my pick-up location changed from Spartanburg, nearly an hour away, which I appreciated. For U-Haul's part, training and customer relations should be made TOP priority. I did not see any information online when I reserved my truck and car hauler about getting help with loading the vehicle. When I went to pick-up, I was flatly told they don't do it and I was on my own (I'm a senior with a knee injury) but found out from Bryanna later that in fact they will, for a small additional fee. Apparently she was the only one who knew or was willing to share that information and provide assistance. Also, U-Haul's dispatch system could use some updating. When I made my reservation, I specifically indicated pick-up at Hendersonville, but two days before pick-up, I'm told the truck and trailer were ready for me at Spartanburg, 55 minutes away! Why would I want to drive that far when there's several U-Haul locations in Hendersonville? And why should I use my own car and rental miles instead of having U-Haul deliver to the location I reserved for? Bottom line: give Bryanna properly trained personnel and this location will improve, I'm sure.
MARIE NThe staff there is fantastic. This is by far the best u haul facility I have ever dealt with. The storage facility was spotless
Steve G | Overall ExperienceExcellent service and facilities
scott d | First ImpressionsI had reservation in Asheville. Even got email the day before that my truck was ready. But I get there and they don’t have it. Technically you owe me $50. Had to drive 1.5 hours out of my way to get the truck I needed. The staff and truck were ok, but an ordeal to get it.
JAMES HThank you for your help.
deborah f | Overall ExperienceVery happy with finding just the size I needed & really appreciated a complimentary month & lock due to having to move from the storage center on 64 near North High school that was destroyed by a creek that flooded. I was only able to save a few of my favorite possessions & am comfortable they will be save with you.
dawn g | First ImpressionsI always use uhaul when move anything,you are always there, thank you so very much
Brenda C | First ImpressionsThe employees were very helpful and gave me all the information I needed to make the decisions that were best for me. A great group of people.
Christopher N | First ImpressionsExcellent service
Charles B | First ImpressionsThe staff at this location is awesome. The manager Rocks.
Debra B | First ImpressionsVery satisfied, always available and willing to help.
DONNA S | Overall ExperienceOur storage area was dirty, needed to be swept out and we were supposed to get a free lock which was to be in r storage and was not. I was told I could return the u-haul trailer to this place and then because it says d we were to return it 2.5 hrs away (1-way) she said they had no room for it there.
Diane C | First ImpressionsDidn’t refund my money for the time I didn’t use the storage unit for…..
TANNER N | Overall ExperienceThe two ladies working there were very professional and pleasant!
Vicci O | First ImpressionsJust picked up our stuff after storing it with U-Haul for 3 years. All in great condition. The staff and managers also helpful. Thanks Jessica, Aaliyah, Dan!
William C | Overall ExperienceStaff was great. They let me drop the trailer off there when it was scheduled at another location. I don’t know why U-Haul booked us at two different locations
Steve G | First ImpressionsExcelente atención
Carlos V | First ImpressionsThank you for keeping my stuff safe!
Bonnie S | Overall ExperienceGreat people who are always willing to help out
Charles W | Overall ExperienceExcellent sevice, and great actitud. Keep kind as always. Thank alot!!!🤗😊
yanet g | Overall ExperienceThe lights would go off if I was working in my unit to long without going in the hall.
Jennifer A | Overall ExperienceThe gentleman working It was very helpful and turn a complicated situation I had encountered with U-Haul a look like he could run to place though
Christopher R | First ImpressionsI think the “disc lock” rule is ridiculous and I don’t understand it, BUT if that’s something so needed, it should be in bold lettering/advanced notice that uhaul requires this “disc lock”. I wasted my money on a lock that wasn’t “acceptable” and now have to make another trip out to the storage unit just to buy and change the lock. That would be my only complaint. Love the online move in process aside from that.
Kelsey S | Online Move InJessica was professional & polite. Well done!
linda w | Overall ExperienceI look the people to that help me out
Melissa H | Overall ExperienceGreat customer service and a very safe area. Had the smallest unit which I thought was a little pricey and $67 a month but otherwise completely satisfied.
Karen B | Overall ExperienceSafe friendly environment. ❤️
SABRA L | Overall Experience👍
ELIER G | First ImpressionsMy unit was hit and the door was ripped off. They secured my door with additional locks but there was damage to a lot of my stuff so to the door not being in line with the building. To make matters worse no one called to let me know that my unit was damaged. I was not given the opportunity to move units or anything to stop damage from spiders and mice. My wood furniture has white mold on it. This was extremely poor service. Will not use this facility ever again
Amy A | Overall ExperienceThe same person rented the 10 x 10 unit and checked me out when I was finished with the 10 x 10 unit. He was helpful and friendly. I think his name is Zachary (red hair). My experience with U-Haul made my move much easier and I would recommend U-Haul to all my friends and family!!
Richard S | Overall ExperienceVery friendly and helpful
Melissa B | Online Move InThe staff were very knowledgeable and actually had smiles on their faces! Lately customer service everywhere has not been up to par.
Karen B | First ImpressionsProfessional, friendly, & informational
AARON L | First ImpressionsCourteous, professional and very competent. A pleasure to work with.
STEVEN H | Overall ExperienceGreat staff
Anna M | Overall ExperienceCustomer Service was excellent. Super friendly and helpful.
Lynn W | First ImpressionsWe rented a unit for 13 months and didn't open it until we were ready to move into our new house. Everything was dry, free from rodents and bugs, just a little dusty which is to be expected. I will definitely use this one in the future.
Wade N | Overall ExperienceWonderful, clean, and safe facility!
Macon W | Overall ExperienceThis Uhaul location is the best location I’ve EVER been to. The manager and her staff members are EVERYTHING! I would recommend this location to anyone and everyone!
Damon D | Overall ExperienceThe office staff for this U-Haul location were the kindness, friendliest individuals I have had the pleasure of working with in many many years. I recommend this facility 5 stars.
Billie B | Overall ExperienceIt's nice to have a storage unit inside a coded gate. The units could benefit with a actual light inside of them. My payment increased for no reason after like 2 months which was very disappointing.
Mercedes W | Overall ExperienceGreat people and a nice facility. Staff could not have been more helpful and accommodating. This is my new "go-to" place.
Barry D | First ImpressionsVery impressed with the quality of service and the cleaning of the facility before putting my things inside the storage. Restrooms facilities impecable and smell fresh. Overall excellent!
eva p | First ImpressionsW
Joan S | Overall ExperienceYa’ll helped us transition our living situation for 2 years. And in that whole time the price only went up once. We did have a few glitches with payments once or twice but the problems were solved pretty quickly. Overall very happy!
jennelle b | Overall ExperienceWas very satisfied with customer service and will definitely tell anybody moving or in need of storage about this place ! The employees were very helpful !
Roberta M | First ImpressionsThe price posted on the wall for a 10x10 ($114.95) was not what I was charged ($123.65). Post what the actual price is.period. I would like a refund of the difference for May through September.
Troy T | Overall ExperienceJean went above and beyond to help me. Amazing service! Exceptional customer service!
Amy A | First ImpressionsJean was wonderful very professional and friendly and made my first time experience great.
Robin R | First ImpressionsJean and staff are very nice folks
Benjamin M | Overall ExperienceGreat place and prices,I’ll be using them again
Tasha P | First ImpressionsNice People
Jack T | First ImpressionsThe staff were particularly engaging, welcoming, and helpful beyond my expectation.
Robert S | First ImpressionsStaff friendly, site clean and accommodations excellent!
Angell C | Overall ExperienceThe only issue I had was not being able to drop off uhaul trailer where storage unit was.
SIOUXZEN W | First ImpressionsFriendly and helpful staff. Thank you.
Tokisha I | First ImpressionsExcellent staff- very helpful and accommodating!
Michelle M | First ImpressionsThe worst experience I've ever had it took an hour and a half to attempt to rent a dolly still wasn't able to rent it tried two different times and to borrow one from someone because the employees are inept also they tried to charge me for this month yesterday and I moved out to months ago
Gwen V | Overall ExperienceJean and her team were absolutely fantastic. Despite the store being extra busy, Jean took the time to both solve some pending issues with my rental return as well as expertly prepare my storage unit. At the same time, she was extremely friendly and made me feel comfortable storing my items here until I am able to move into a new home. I cannot recommend this location enough.
Cameron E | First ImpressionsWe thought we rented a climate controlled unit. Come to find out that it was not climate controlled. There was no way to find this out earlier as the invoice do not specify either controlled or not. Be careful when you make your reservations.!
Thomas P | First ImpressionsBest storeage ever
MATHIAS A | First ImpressionsJean was awesome in responding to a question we had. She was able to accommodate us and help us out immediately.
james l | Online Move InThe best!
Rob B | Overall ExperienceI've moved (cross country) 4 times now and never had so many problems. Apparently when you rent a Uhaul truck or a Uhaul storage unit, Uhaul takes your money and reservation and never actually "assigns" it to a specific truck or storage unit. This happened with my truck AND my storage unit. I showed up to the storage facility on my move-in day to find out that the unit I reserved was not available, nor were any other units available in that size. I was then in a position that I had to agree to pay $50 more every month for the next size up (because I knew my stuff wouldn't fit in the next size down and I had movers on a ticking clock). The CSR I worked with was very kind and apologetic; I have no complaints about him. I also appreciate that his manager gave me a free month of storage because of this error. This specific storage facility is fine. My unit was clean, I feel safe when I go, and I have confidence that my stuff is safe. I cannot say I would recommend this facility to a friend though; specifically because of the association with Uhaul and the terrible Uhaul experience I've had.
Laura C | First ImpressionsNone
Tammy H | First ImpressionsVery friendly staff and units were clean.
Ronnie O | First ImpressionsGreat facility. Clean and secure. William was great - found me the perfect space for my needs. Highly recommended.
William W | Overall ExperienceJean went above and beyond to be helpful. Can't express my appreciation enough!
Deborah G | Online Move InZachary was patient, kind and professional We loved him. William was helpful too.
PETER V | First ImpressionsI really enjoyed the helpful staff over the two years of moving in and out of my unit. I will definitely recommend and if ever in need of a Uhaul truck or storage unit, I will return to this location. -Meagan Park
CHRISTIANE P | Overall ExperienceVery helpful and knowledgeable ....
Magdalena S | First ImpressionsI'm having an issue with my uhaul rental truck which is telling me I rented it for 3 days instead of 1, but that has nothing to do with the storage, which was very good.
Taylor C | First ImpressionsWilliam is great.
William W | First ImpressionsI can't rate this facility high enough. Customer service is benchmark! Exceeded all expectations with storage needs and with renting vehicles throughout my relocation needs. Several interactions with the staff and I just can't say enough about the professional communication style and service oriented support when needed.
Richard L | Overall ExperienceThe employees at this location were an absolute pleasure to work with.
Elijah S | Online Move InFlera was very professional and very helpful with the storage unit and scheduling the rental on the truck on the 25th of this month.
Steven C | First ImpressionsThe very kind lady at the store I used on Airport road in Hendersonville NC was wonderfully kind and helpful. She did not have to treat me as well as she did and go the extra mile to help me when I was in a bad situation.
John D | First ImpressionsFlo was awesome when I needed help and the one who helped me fill out all my info over the phone, was awesome as well
brad b | First ImpressionsExceptional customer service!
Jacqueline S | Overall ExperienceThanks for smooth process and helpfulness.
Jackie B | First ImpressionsTodo bien
Feliciano M | Overall ExperienceThe remote entry clickers are not working properly. We had to get several and still not completely working all the time. Fo back to key code entry- much easier!
PENNY B | First ImpressionsJean Bruce is a wonderful Uhaul employee. She was incredibly helpful at every step of the process. I told her she could be a trainer for Uhaul and train all the employees on how to be a fantastic customer support person.
Gregory S | First ImpressionsJean was great.
RYAN N | First ImpressionsSuch nice, helpful employees…they encouraged me that I would do fine and be able to handle a 26 foot truck as that is all that was available
Shane A | Overall ExperienceVery nice staff! They went out of there way to show me the size. Very friendly. Paperwork easy and not a lot of it. Highly recommended!!
James Y | First ImpressionsVery efficient and courteous in the office. When we needed a bigger unit we were able to update to a larger unit immediately. Also very helpful in trying to find us some Movers to move our stuff into the storage unit.
SUSAN D | First ImpressionsUser-facing account service is great, honestly, doubt anyone involved in the web/application design will see this, but on the off-chance, truly, a killer job y'all. Solid reactive design, consistent usage experience across various platforms, mobile and otherwise. Concise & accessible UX design, the website lightweight enough to accommodate weak cell service. I arrived late to pick up my truck and my reservation timed out- as soon as I was connected with someone via the chat feature they changed my reservation time, immediately resolving the issue. I seldom expect the high level of customer support I received from your representatives and am very grateful such was available. Manager at my drop-off location, 1500 Airport Road, Hendersonville, NC was quick to check up with me as I dropped off the truck, very pleasant and accommodating. Could not be happier with the entire experience, thank you.
Colin S | Online Move InEllinore was great and super helpful. Great can do attitude
John R | Overall ExperienceThe staff was very helpful and the 5*10 unit I got is a perfect size. I was very satisfied and I’m surprised I got a lock provided too, thank you to everyone in the business, the whole experience has been very satisfactory!
Janice M | First ImpressionsObtaining the storage unit was easy and moving out of it was the same. The employees were all friendly each time I interacted with them. Definitely would recommend this facility to others.
Amber G | Overall ExperienceHad stuff in the unit for three days and everything was covered in rat dodo.
Darius P | Overall ExperienceStaff friendly and efficiency.
Dallas O | First ImpressionsI have been a renter for many years now and have always had helpful service.
Lori E | Online Move InEasy to set up and the staff was very knowledgeable and helpful.
Amber G | First ImpressionsHad a tremendous amount of mice poop on things
LINDA G | Overall Experiencehelpful, clean, and polite.
John L | First ImpressionsI was very well please with my unit and the staff was professional and nice and polite. I am an old lady and she offered me a chair to sit down until we had completed with my close out. Thank you for your kindness.
Norma N | Overall ExperienceIt had rained very hard the night before I moved the last of my things out and my mover noticed that some water had dripped down onto my headboard that was up against the wall. I mentioned that to the owner, so hopefully it will be checked out before the unit is occupied again.
Marcia S | Overall ExperienceA very nice lady helped me and she was kind and helpful.
Norma N | First ImpressionsThe units are not water proof. My property sustained severe water damage. Most of it will be a total loss.
Kimberley B | Overall ExperienceEllinoire was just the best to my wife and me.
Nick S | Online Move InSmooth, easy and quick.
DANIEL P | First ImpressionsGreat Customer Service!
damond d | First ImpressionsNo complaints. The storage fulfilled my expectations.
Kenneth R | Overall ExperienceEleanor and the staff at the facility are awesome and very helpful
JOHNNY R | First ImpressionsThis is a very well maintained and extremely clean facility. The hallways and storage bays are polished and always looks nice. The staff is extremely knowledgeable, helpful, and friendly. I would highly suggest the use of this storage center for your storage needs.
Mark M | Overall ExperienceI had nothing but outstanding service from this facility. This team is well organized, the units were clean, and I would use this facility again and highly recommend to my friends. Keep up the good work.
Richard P | Overall ExperienceEllinore runs a superb storage location. Inside the unit and outside the building are very clean. All emails and qiestions regarding the unit are answered promptly. I highly recommend this location.
Donald L | Overall ExperienceThe door was broken and would not stay up I reported this to the manager and he gave me a rag to stuff in the tracks of the door. This could have caused an injury.I will not be using this storage again or recommend due to the fact that they do not prorate and my door was broken. I paid 198.00 on the 19th of the month and moved out on the 4th of the following month.They do not prorate
MARGARET M | Overall ExperienceFirst of all I was supposed to get one month of storage free. I didn’t ask for climate controlled storage but that’s what they put me in at $104 a month. I was tired from moving and didn’t notice the paperwork until it was too late to change it. Then after many months of paying that amount I finally moved out before my rent was due and I notified the manager. And guess what? I was still charged $104 even though I’m no longer using the storage space. Now I’m still trying to get a refund. The facility is nice but the business practices are not.
Leah C | Overall ExperienceWas very pleased with the experience and Was very welcomed as a customer. Theresa is a great worker and goes above and beyond to make sure the customer gets all that is needed and at a cost effective manner. Will definitely use U-Haul for my future rentaks etc and refer friends as well.
Natalie M | Overall ExperienceI would use again
oseph M | Overall ExperienceAwesome customer service and satisfaction
Jason C | First ImpressionsNice and clean facility. Management was helpful. Refund from not using second unit was quick.
Joan H | First ImpressionsI moved from Florida to North Carolina and everything was just great and I recommend this facility and U-Haul in general for anyone trying to move
Joseph N | Overall ExperienceStaff very friendly and professional. I would recommend this business. For anyone looking for storage or rental services.
Joseph N | First ImpressionsThe staff could not have been nicer and more efficient. Would definitely recommend!
Cindy C | Overall ExperienceManagment and staff are rude.1 employee even stated and i quote " theres nothing i can do for u im just a weekend worker"! 20+ yrs of customer service under my belt and ive never been treated this bad
spencer m | Overall Experiencereally great customer service, the manager helped me out after hours when I had accidentally rented the wrong unit online. thanks!
Constance P | First ImpressionsExcellent customer service!!!
Kari B | First ImpressionsThe staff was very pleasant and professional, A+ rating
SANDRA C | Overall ExperienceReally liked the convenience of the remotes to get thru the gate.
Craig B | Overall ExperienceGreat experience
Eric A | Overall ExperienceThis was BY FAR the best experience i have ever had with any storage facility (and there have been MANY over the years). Thank you for the working electrical outlets and clean restroom. Yall rock!
patricia s | Overall ExperienceMy experience from start to finish was very good.
Carol B | Overall ExperienceExtremely helpful and considerate. Couldn’t ask for better service. Facility and trucks extremely clean
bill s | First Impressionsvery pleased
Richard J | Overall ExperienceThe staff were friendly and very nice.
Tom D | Overall ExperienceExcellent facility with great employees.
Ward S | Overall ExperienceWas very pleased how everything was handled and the convenience of getting in and out of the gate.
Craig B | First ImpressionsNobody ever there nor do they answer phones when you are trying to close out your storage and then they try to overcharge you saying you didn't move out properly I would not recommend this facility.
Michael E | Overall ExperiencePoor gate usage.
Terry K | First ImpressionsStaff was very friendly and helpful
TAMI B | Overall ExperienceEleanor is very professional and helpful. Thank you.
Carol B | First ImpressionsThe unit had a leak in it the woman said I accepted the risk of water damage I didn't even know anything about it I was very unsatisfied with the unit and hiding that from me shouldn't of even rented
TAMI B | First ImpressionsGood
Kyla K | First ImpressionsVery nice and convenient. Was disappointed there was no dumpster only 3 trashcans
Angela H | Overall ExperienceGreat
robert c | First ImpressionsAll was good with my stay there but i was a little disappointed that the month was not prorated. I do not think this is right.
MARCIA C | Overall ExperienceWonderful service from counter folks. Some confusion with 1-800 lady. She double charged me and wasn't very nice. Jesus at Hendersonville straightened it out. Elinore, as well, was super helpful.
Patti B | First ImpressionsEveryone was pleasant, courteous, and very helpful.
Kimberly H | First ImpressionsPrompt, courteous, clean.
Jerry T | First ImpressionsMy experience overall with all the employees was excellent.
Joseph S | Overall ExperienceYou served our needs very well during a difficult transition time. Thank You
Robert A | Overall ExperienceEllinore and Staff are phenomenal. I’ve never encountered a more professional staff. The difference between this center and others is enormously apparent. If need arises I will go no where else
Travis P | Overall ExperienceElanor was very helpful and professional. Appreciate the courtesy and someone going above and beyond to help. Doesn't happen often anymore.
Christopher H | Overall ExperienceI like it when your treated with respect and friendly service
Ricardo V | Overall ExperienceUnits are too low. Only 2 inches and rain water backs up into units. All boxes on floor were ruined. Too much flat asphalt and too little drainage.
Randy S | Overall ExperienceUsed this facility for over two years.
LLOYD C | Overall ExperienceWell maintained facility.
SOU W | Overall ExperienceThe staff is always very professional, friendly and very helpful.
JEROME W | Overall ExperienceA great big thank you to Ellinore Wilson, manager of your Hendersonville u-haul NC facility who gave us the resources we desperately needed at that time. Best svc in 40 yrs from u-haul.
Eugene J | ReservationNothing negative
Brent W | Overall ExperienceAttempted several times two separate months to pay online, and received notice that system was not operating. Not fixed over thirty days? Also, all occupants notified on 8/29pm to vacate by 8/31.
Bartow S | Overall ExperienceVery helpful staff. Found just the right unit.
jeff l | ReservationWill use and recommend again.
Kathi T | Overall ExperienceEllinore is polite, friendly and efficient. A joy to interact with. I am very satisfied to have my belongings at the Hendersonville location.
Alex V | ReservationFirst rate service from top to bottom, Will definitely go with them again.
Eric L | ReservationLong lines, slow or no response to phone calls, but quick to remind you that you owe them money, never late on a payment. Outside storage area is poorly maintained and experienced minor damage/theft.
SHARON P | Overall ExperienceAll of the staff I interacted with were friendly, helpful and professional. I thought the facility was very nice and suited my needs perfectly. The truck I rented was clean, nice & ready to move.
Sonya M | Overall ExperienceCourteous, polite, an helpful
DAVID C | Overall ExperienceThe Public Restroom clean beyond description,..seriously, it was VERY clean!
Charles G | Overall Experiencevery nice place to store your stuff one problem..... when you check out early they do not pro rate the moneys owed left i guess things are different here from florida
james b | Overall Experiencegood service
GARY O | Overall ExperienceVery clean,secured,affordable and respectful place to keep your valuables at. I recommend this place to anyone else.
Ricardo V | Overall ExperienceEllinore is beyond wonderful. She went above and beyond!
Nicholas S | Overall Experience