Customer Reviews for U-Haul Moving & Storage of Hightstown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Hightstown

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Steven G. on

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Salvatore C. on

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mark d. on

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Location is just off rte33. Only item to recommend is more signs inthe road. We missed it the first time. Had to double back.

Jose Q. on

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Good person good company

BELMA D. on

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Your employee Jarrid is very unpleasant and unfriendly person with no customer service whatsoever

Matthew A. on

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Gwendolyn p. on

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The only thing that I would suggest is replacing the sliding mechanism it gets very rusty and hard to slide open.

Margaret C. on

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By far the best customer service experience I have had in years. They were professional and friendly and provided everything we needed to know which made the rental and return process so much easier than I thought it would be. Would definitely recommend this location to friends!

Mark A. on

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Lisa A. on

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Erulappan M. on

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Xiaopeng L. on

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You should give a first time U-HAUL truck driver a few minutes instruction about the truck. The truck came late than scheduled time, even the scheduled time was pushed later than my original application . The gas lever was over reported. I was told middle level, but was far below even 3/8.

Clayton C. on

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Everything that could go wrong with a reservation did. But Corporate worked diligently to fix it all.

micheal e. on

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From the last rain everything on the floor of my units was wet. Move out due to the wet conditions. Also inside hallway floors never were swept and rollup door filthy. I lost money on my renewal

William L. on

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Drop off was great. Drove up, the employee came out, inspected the truck, and I was on my way.

Evester P. on

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ron b. on

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Guillermo H. on

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Great service and feedback, easy and safe.

Windsor M. on

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Felix S. on

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Dedra D. on

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The people working here were unprofessional and did not know what they were doing. I was left helpless waiting in the parking lot for 45 minutes with a partly attached tow hitch and ended up getting help from a random person doing construction work on the property. My move was nearly ruined. Horrible experience.

Ashok Y. on

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David B. on

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When you charge somebody ffor r a dolly, make sure it’s there....office worker had no interest in making sure everything was ok, paid for a dolly that was never given to me. And I needed it.

ANNE H. on

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Douglas J. on

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Salvador B. on

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Hire extra person at office. No need to wait 3/4 hour with one person making contracts then going downstairs to get your equipment herself. Other then that very professional

Jefferey D. on

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Marcia M. on

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marcia m. on

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Felix V. on

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Baohong C. on

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Tim G. on

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The UHaul person I worked with was very friendly and helpful. She deserves kudos for a quick and enjoyable rental check-out experience.

John P. on

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Scott O. on

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I rent auto transport trailers for my show car a few times a year, this was the first one that was in good condition. I'm a truck driver and always do pretrip Insp. the trailers I've been getting from independent dealers have been in terrible condition, lights out, no brakes etc. If there is a policy on condition it needs to be enforced.

Ashley H. on

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ALBA C. on

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I think is great service I give my best recommendation to anyone who need a move or used this location

Francis N. on

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Jeff K. on

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Everything went smoothly from pick up to drop off.

William H. on

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alfonso a. on

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I had a reservation for a 10’ truck an a specific location. The day before, received a phone call from U-Haul advising that I had to go to another location because they didn’t have the vehicle available according to my reservation, claiming that they guarantee the equipment but not the location. I picked up the truck in a further location (increasing the miles at my cost) and I found out from a sign that U-Haul in fact guarantees both , location and equipment.

Ashley N. H. on

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My 1st experience with uhaul was TERRIBLE. the customer service + overall management was NEVER helpful. Moving + storing with uhaul is a big regret of mine considering the number of inconveniences

Rosemary R. on

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Francis N. on

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staff was very helpful

Michael D. on

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Staff were very personable. The handtruck and bag of blankets was an impediment to easily putting items on that side of the truck. It would be better if they could be requested if needed and not take up room on the truck. It would be great if they hosed down the inside of the truck, as there was a lot of dirt on the floor. We purchased and laid tarps to keep our items clean, which cost us additional expenses and time. If the price was less, we would use it more often, but the cost with all the fees and mileage was too costly to regularly use for convenience.

MICHAEL R. M. on

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My experience with uhaul was all made by your employee Rich. Rich is a true professional and a man of his word and a gentleman. Quite honestly Rich went above and in my opinion deserves a raise.

Starlene W. on

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Shout out to Rich @ the rt 33 west location he made my rental experience work for me and my children who helped me move from my 55+ home to live with my youngest and her family. Rich went above and beyond to help me with rental(s) he was kind, funny, and knowledgeable. I would differently recommend this location for truck rental or storage, its equipment is safe and the units are clean and easily accessible.

MILKO M. on

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The gentleman that helped me was great. The locations wasn't so close to where i lived but it was worth the ride because of the customer service.

Win-Chung L. on

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This place was in remodeling and hope it will look nice when complete!

Stephanie H. on

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Rich is very professional and always willing to help!!!

Kelly T. on

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Freddy L. on

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Personnel should discuss extra charges with customer upon departure. My husband was told everything was fine. He put the amount of gas required, but I saw on my bank statement there was an additional $7.21 charge without our knowledge.

Thomas R. on

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Dennis T. on

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STEPHANIE J. H. on

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very professional, always helpful and very knowledgeable

Erik F. on

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Ronald G. on

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Guillermo H. on

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Great service!

MADHU R. on

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Andrea W. on

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Customer service was great!

Erin M. on

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The phone app was not able to verify me and it was kind of a pain to have to start from scratch

Robn J. on

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We had a very nice experience using the uhaul at this location. I also appreciate that the hours of operation are early (7:00am) because it worked out very well for my schedule.

Dave K. on

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Perfect service every time!

Paul D. on

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The 26 footer that I rented was brand new with only 162 miles so there is nothing to complain about. The attendant was pleasant and helpful and by the time I had arrived to pick it up I had already come to grips with the cost. Let's just say the cost was not what I remember

Roanne E. on

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YA-TANG W. on

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Field mice got into my storage locker and chewed up some boxes. After roofing repairs were done my belongings inside the locker were covered in dust and wood screws.

BELMA D. on

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Staff is not professional at all, they need more people skills and need to be customer friendly. The two staff, young people (male and female) working yesterday were very rude and mean.

Dave K. on

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Absolutely perfect transaction. Rich was great.

Milton R. on

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I indicated I did not agree with the mileage charge that was indicated on my mobile app when I was checking out of the vehicle. It was indicated someone would contact me within 48 hours to discuss/explain the charge. I was NEVER contacted and the charge just appeared on my card. Just poor customer service all around by U-Haul.

marlene m. on

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nice people

Lewis P. on

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Jose R. on

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Helen T. R. on

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Everything was good. Thank you

Amanda R. H. on

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jose m. on

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Jorge C. on

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Friendly and interesting in serving. After I arrived we noticed I would need a larger storage unit. Rich was super helpful in finding one to accommodate my things.

Sharon O. on

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Clean, convenient storage- friendly staff.

PHIL I. on

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Always accessible and clean. Great staff. Never a problem.

Henry A. L. on

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Nothing but great things to say about Rich, highly recommend this location great unitsand great costumer service

beethoven p. on

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That was a pleasure to doing business with you.

yana m. on

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I was very satisfied with their customer service and location as well as the product. Easy and smooth experience.

Veronica E. W. on

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My move in process was very slow and the guy wasn’t friendly.

erika b. on

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Helpful,caring people;I'd recommend them any time!

Amy A. on

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I would highly reccomend this facility to anyone looking for storage. I always feel safe, and the service is excellent!!

Dahlia A. P. on

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Seamless process from booking to the return.

Amy A. on

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This is my second storage unit at this facility. The staff is great to work with! Great service!

Noreen K. P. on

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The service was awesome and I will continue to use the Hightstown location in Monroe NJ

Stephan M. on

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Great customer service

Gary W. H. on

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Rick was very helpful and I enjoyed meeting him. I had been a customer twice before at length and that is why I decided to again store at your facility. The room was clean and easily accessible.

Peter C. P. on

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Very well managed

Brian G. on

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Very helpful staff. Moving into a storage unit was effortless. Thanks for the help!

Gladys V. on

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Mr. Rich who assisted me went above and beyond to work with me to make sure everything thing worked out the way I expected. Very detailed oriented and will recommend him or their office to anyone👍🏼

CARL C. on

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THE UNIT I WAS GIVEN WAS NOT CHECKED BEFORE RENTAL. I DISCOVERD A ROOF LEAK THAT COULD HAVE CAUSED SIGNIFICANT DAMAGE TO PERSONAL PROPERTY. SITE MANAGEMENT REVIEW OF UNITS PRIOR TO RENTAL RECOMMENDED.

Abinash P. on

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I had a horrible time with the customer service either they are not trained properly or the systems are not updated properly. I have been charged 295 dollar for services which i have not opted.

Donald R. W. on

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Rich was a very nice guy, helpful informative took his time to explain everything

TONY S. on

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I was very satisfied with the convenience of the location and facility office staff was more than accommodating, and made me feel like part of the family.

Sierra R. J. on

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U should be able to access your unit anytime also if you know your busy on one day why would you only have one staff making people wait outside the office because staff was on the lot for 45 min!

HERBERT L. on

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Friendly staff

James M. S. on

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Items were all in good condition and staff was helpful.

Dennis C C. on

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Paula,Rich & Alex are the Best!

LAWRENCE D. on

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The facility was conveniently located with easy access. The staff was very helpful. I am moving and no longer needed the storage at this location.

Steven L. on

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Worked just fine for my needs

Judy D. on

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Ive used this specific location 2x & both times I was extremely pleased with its ease of access and staff to resolve any concerns.

Lavetta J. H. on

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I had a weekend reservation and the store was not adequately staffed to accommodate the customer flow.

Linda M. B. on

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The computers seem really slow.

Robert D. on

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Great great staff always accomodating

STEPHEN L B. on

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I have used this U-Haul for 20 years and they haVE ALWAYS BEEN EXCELLENT

DAVE P. on

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I will use them again if needed. It was affordable and convenient.

PAUL L. on

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Great place

ERIK S. on

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I had a good experience that this particular facility. Staff was always friendly and it was quite convenient to be able to check in on my stuff