Customer Reviews for U-Haul Moving & Storage of Hightstown

1,809 reviews

979 Rte 33 W   Monroe Township, NJ 08831
(Located between Twin Rivers Dr and Applegarth Rd)

(609) 426-4444

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(609) 426-4444

979 Rte 33 W
Monroe Township, NJ 08831
(Located between Twin Rivers Dr and Applegarth Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very nice. Very professional.

William Joseph J G. 
Rating:
3.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Francisco R. 
Rating:
5.0

Customer did not leave a comment.

FRANK S.  |  Overall Experience 
Rating:
5.0

Excellent service. Neat place and fast.

boaz K. 
Rating:
5.0

Customer did not leave a comment.

Joan C.  |  Overall Experience 
Rating:
5.0

Only wish the mobile check out was Android friendly. Location manager answered after hours and walked me through the check out. Very helpful! Thank you

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

COLLETTE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA K. 
Rating:
5.0

Customer did not leave a comment.

JOHN Y. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo P. 
Rating:
5.0

Working with Greg was great! Thanks!

walter c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
5.0

Great service!!!

Keith A. 
Rating:
5.0

Great manager very helpful

ANDREW J. 
Rating:
5.0

Customer did not leave a comment.

MARILYN D. 
Rating:
5.0

Customer did not leave a comment.

BRIAN K. 
Rating:
4.0

Not what I expected from such a brand name.

MICHAEL J. 
Rating:
4.0

Customer did not leave a comment.

Wendell G. 
Rating:
5.0

Good rent shot time

GOPAL C. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
4.0

Customer did not leave a comment.

KEVIN A.  |  Overall Experience 
Rating:
3.0

Still waiting for a copy of the receipt she promised to send so I'm able to submit to insurance company

VINCENT L. 
Rating:
3.0

I called customer service prior ordering the 20 foot truck. I told them specifically that I have 3 bedroom , alot of patio furniture and also have a storage unit that I need to get stuff. The 20 foot is obviously not enough. We had to take 2 trips with the uhaul truck plus get more family and friends who had trucks to help us move out. Alot of waisted traveling time. I wish the person would have been honest and told us to get the largest truck but Im thinking thats just a scam you guys do so you guys can get your customer to pay extra for the mileage. Instead of making our move easy. You guys made it alot harder. Im so disappointed with your customer service.

remy W. 
Rating:
5.0

WAO - BIG BIG THANK YOU TO SHARI OSADACZ!!! You saved the day! So, I booked the uhaul vehicle and arrived on site to learn that the movers whom I hired cancelled at the last minute. Shari was extremely professional and compassionate and immediately provided a number of contacts to hire for the day. Based on that, I was able to get help within couple hours and my move for the day went smoothly. Cannot thank Shari enough for the help. The pick up and return process went smoothly. Highly recommended place - definitely a great service.

Subha M. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Dharmendra V. 
Rating:
4.0

Hire more staff... When picking up my truck I sat inside for more than 15mins before being helped. This was AFTER I spoke to someone outside who told me someone was already inside who would assist me. There wasn't... However, once I was helped, the experience was quick and w/o issue... When I returned the vehicle, Sharri was outstanding! Courteous, professional, knowledgeable & a delight to interact with. She answered all my questions & was very helpful. Find more ppl like her & get them on the payroll ASAP!

STEVEN K. 
Rating:
4.0

The Van with so many preexisting damages (scratches, dents etc). Tire pressure was uneven (with lights on) making it difficult to drive and very dangerous. I am very disappointed with the condition of the vehicle. This vehicle should not be on the roads, especially wobbling when braking.

MURALI N. 
Rating:
5.0

Customer did not leave a comment.

OSCAR C. 
Rating:
5.0

The manager was amazing and she went above and beyond

jenn B. 
Rating:
5.0

It was smooth sailing from pick up to drop off. Very friendly staff. Antoine was great.

ARNOLD M. 
Rating:
2.0

Only rented our unit for a few months here. First month in a payment was made 2 days after the due date. They placed a notice on our unit even after the payment was made, i was promised a $20 credit which we never received. Prior to moving out we informed the manager, cleaned the unit and took pictures. We received late notices every week and phone calls. Apparently, the manager never communicated with corporate that we moved out. Someone called me saying we haven’t made a payment in “months” when we been out the unit for a whole month already. You can’t ever reach anyone when you need help. Lack of communication and a poorly ran staff.

Arman W.  |  Overall Experience 
Rating:
5.0

Good service

GURUSWAMY G. 
Rating:
5.0

Shari Osadacz was so nice and helpful. I dropped off the transporter and the truck separately and on both days she was really friendly and kind and just so wonderful. Quick efficient and nice on both times. I would definitely recommend this location and Uhaul because of Shari. Thanks!

Sau-Ling Y. 
Rating:
5.0

I want to really point out how wonderful Shari Osadacz was in helping me out. She is so kind and such a nice person. I was having so much trouble using the app to check in and she helped me feel better and helped me out. I cannot say how much I appreciated her friendly and kind helpfulness. Thank you for having such a wonderful employee.

Sau-Ling Y. 
Rating:
5.0

Customer did not leave a comment.

PARIVESH P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
4.0

The representative was very helpful. Good customer service. Great job.

VIKASMAHENDRA V. 
Rating:
1.0

Clarity!! I Rented a 10' truck and no idea it did not have a ramp to load. When I called for clarification, The woman I spoke to did not give her name but was extremely rude and nasty! I brought it right back because it was basically useless for me and still was charged full price. (+gas it was a $85 ride in a old crappy truck for nothing). Never again. I will call a mover even if 3x the price! Will never recommend Uhaul ever!!

Edward C. 
Rating:
4.0

Customer did not leave a comment.

Jonathan R. 
Rating:
5.0

Shari was great and helped me move in and out smoothly and efficiently

Naman R.  |  Overall Experience 
Rating:
5.0

excellent timely service!

Anthony U. 
Rating:
5.0

Excelent.

CARLOS S. 
Rating:
5.0

Customer did not leave a comment.

LUISG A. 
Rating:
5.0

Customer did not leave a comment.

BEATRIZ M. 
Rating:
5.0

Very good service , kind staff and good service

FREDDY R. 
Rating:
1.0

You dont have enough staff, waited 45 mins to be taken care of before renting a van.

EDWARD E. 
Rating:
5.0

They need more help and did the best they can on what they have. Very excellent service and awesome workers

RICHARD N. 
Rating:
5.0

Issue with the equipment was likely not the fault of the location I picked up the trailer from. There were stickers on most of the damage that occurred in the past. Seems those items were never fixed.

Joseph K. 
Rating:
5.0

Send a confirmation text or email on the morning of the reservation, even if nothing changed.

ALYSSA H. 
Rating:
3.0

It was difficult to reach the office via phone call, and the calls were often dropped.

Brittani F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Customer did not leave a comment.

Darryl G. 
Rating:
3.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

manager is the greatest,,, thanks so much

Alberto L.  |  Overall Experience 
Rating:
1.0

I paid for pads, a dolly and a furniture dolly and they were not provided.

Jordana K. 
Rating:
3.0

Contract asked to call location when entering Monroe Township. So I called. No one picked up as it went to the automated system. After hearing all the prompts it said my wait was 19 minutes. I called several times. Last call said my wait was 7 minutes so I held. I arrived 5 minutes later. There were no customers onsite. When I entered the office, it was VACANT. I looked around and looked out the side doors thinking the person went to the truck. When I didn't see anyone, I turned to walk back out. As I was almost at the exit, the woman entered from a side door next to the entrance. If customers are asked to call the drop off location before arriving to save time, the person at the location should AT LEAST have a phone on their person to answer the call so they know if/when a customer is arriving. Otherwise, what is the purpose of telling customers to call when no one is answering or is at the site awaiting the arrival to expedite the return of a truck & equipment?!?!

MIKE V. 
Rating:
5.0

Customer did not leave a comment.

Yolanda W.  |  Overall Experience 
Rating:
5.0

Easly accesable, Well Maintain area.. Great Customer Service.

Anthony R.  |  Overall Experience 
Rating:
5.0

The lady at the counter was extremely helpful and nice when we came in to pick up Sunday morning! Thank you!

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

MARIMARGA F. 
Rating:
4.0

Customer did not leave a comment.

Jorge C. 
Rating:
5.0

Customer did not leave a comment.

bruce L. 
Rating:
5.0

Continue to do an outstanding job as you did today

EDWARD G. 
Rating:
5.0

Everything was excellent. The staff was friendly, attentive and helpful. The location was clean and organized, we could easily find additional supplies we needed for our moving. I would definitely return to this location and recommend it to others.

erik M. 
Rating:
4.0

Customer did not leave a comment.

ADAM M A.  |  Overall Experience 
Rating:
5.0

I especially would love to compliment you on your outstanding employee: Shari Osadacz for going above and beyond all expectations to help us. She is an angel. Our reservation was made online we we had some difficulty with it, the pickup locations and the 24/7 app. We are a little older, so trying to log on via phone to a new website doesn't always go smoothly as one would hope. She took my reservation, got us on our way in time for our movers to show up. Really, U Haul, you should give her a raise. Shes the best U Haul employee I have ever met. I hope she see's this review.

FREDERICK C. 
Rating:
5.0

I placed an order for furniture pads because I was moving very delicate furniture. No one bothered to call or email me that are no furniture pads available. I would have gotten them myself had I known. The furniture was not as protected as I wanted and as a result the aside of my table has been scuffed.

Zoesively V. 
Rating:
5.0

Customer did not leave a comment.

MOHAN KUMAR J. 
Rating:
5.0

Customer did not leave a comment.

Frank R. 
Rating:
5.0

It was a great experience with great customer support. Alex was very patient and helpful.

SCOTT F. 
Rating:
4.0

Possible to checkin, pictures, drivers license, etc before we get to facility.

Aladdin E. 
Rating:
4.0

I can't seem to find anything negative to say about my experience with your company. People very helpful and equipment well taken care of.

THOMAS G. 
Rating:
5.0

Very nice lady!! SMOOTH transaction! In and out! Highly recommended!

LARKESA C. 
Rating:
5.0

I'm unsure where the mix up occurred, but my initial reservation was made to pick up the vehicle at the Bicycle Rack location in Hightstown. However, when I arrived there the location setting told me I was in the wrong place and to go to Monroe. A little confusing, time consuming, and changed the estimation of miles I would be traveling. Obviously not a reflection of this rental location but rather some app concerns.

Katherine M. 
Rating:
5.0

Customer did not leave a comment.

KAREN S.  |  Overall Experience 
Rating:
5.0

Exceptional facility. Have repeatedly utilized

William D.  |  Overall Experience 
Rating:
5.0

While the van was clean on the inside, the windshield was plastered with insects to the point of obscuring view. That required a detour to my home just to clear the windshield before I could continue to my destination.

John G. 
Rating:
5.0

Your manager in charge was very professional and helpful. I would recommend this location for sure.

bob R. 
Rating:
5.0

Customer did not leave a comment.

MENA F. 
Rating:
4.0

Customer did not leave a comment.

JORGE P. 
Rating:
5.0

heeellllp this crew.. Great tho

ALBERTO L. 
Rating:
5.0

The center manager Shari Osadacz was very accommodating when I came in person after I gave up on the 800 number waiting on line for over 20 minutes. She even gave her card and personal number if I can't get through the 800 number. Great personal service and would highly recommend it. Dyab

DYAB K. 
Rating:
2.0

Have my equipment ready for pickup when I come to pick it up. I ordered a truck and 48 blankets. The app wasn't working so I went inside. There was only one person working due to a staffing issue, and I had to wait there for 45 minutes as she grabbed whatever blankets she could find from other trucks and folded them. She told me right away that she didn't have 48 blankets for me. I made my reservation this past Monday, plenty of time to get the right number of moving blankets. The truck was fine, but I shouldn't have to wait for 45 minutes to pick up what I ordered close to a week in advanced.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

EDGAR V. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Thanks

WILLOL O. 
Rating:
5.0

Always a friendly staff

stephen l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Di H. 
Rating:
5.0

Staff very accommodating and friendly

valerie L. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND G. 
Rating:
5.0

Customer did not leave a comment.

KYLE L. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Everything was fantastic.

VINCENT C. 
Rating:
4.0

Sales lady forgot to bring out the dolleys that I paid for even though she mentioned that I had paid for them. Thus, I had assumed they were in the truck since she never mentioned anything about bringing them out.

GIHAN J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY G. 
Rating:
5.0

Shari was excellent.

THOMAS M. 
Rating:
5.0

The woman who took care of me behind the counter was above professional, she was awesome!

JULIMAR S. 
Rating:
4.0

Customer did not leave a comment.

Raymond G. 
Rating:
5.0

Customer did not leave a comment.

BRUCE S. 
Rating:
5.0

We were very pleased with the service we received at the Monroe UHaul location especially after our extremely disappointing experience at the initial pickup location ( Princeton Airport) where we were unable to pick up our truck since they never left the key and the offices were closed!! Even though this made us lose 1.5 hours on our schedule, Shari O. at the Monroe location (as well as Dawn from your Customer Service call center) did everything they could to make things right for us and provided us with excellent customer service which is indeed rare these days- Kudos to them! Also, we were promised a $50 rebate on our contract.

MARC S. 
Rating:
5.0

Many thanks to Rosana for great service.

alexander Y.  |  Overall Experience 
Rating:
3.0

please fix the gate,, and STOPPPPPP double booking

Alberto L.  |  First Impressions 
Rating:
1.0

The assigned return site was an hour drive from the move site. The access drive off of Rt. 33 was completely block by a tractor trailer delivering supplies to the U-haul yard. The attendant did not properly receive the dropped off truck. Instead I was instructed to park it along the curb and leave the keys in the truck. I asked for paper work and was told I was clear and it would be handled. That then cost me two hours of my time on hold when calling customer service to explain that the truck was returned.

ALBERT P. 
Rating:
5.0

Customer did not leave a comment.

barbi-lyn c.  |  First Impressions 
Rating:
3.0

please fix the gate,, the staff very very professional and helpful,, but please fix the gate

Alberto L.  |  Overall Experience 
Rating:
5.0

Service was fine, but the Uhaul sign is not very noticeable.

JASONGINO M. 
Rating:
5.0

The place was closed by the time I arrived. Not very easy to find the place. It's hidden and not very clear where one is to park.

Mark Y. 
Rating:
4.0

WHY WHY the double booking?, STOPPPPPP WHY WHY the double booking?, STOPPPPPP WHY WHY the double booking?, STOPPPPPP

Alberto L.  |  First Impressions 
Rating:
5.0

The location was great BUT the experience prior to that was very upsetting - we were set to pick up a truck in Pittsburgh and found out 6:00 the night before that there were no trucks available so we had to pick the truck up in NJ and drive it to Pitsburgh - having said that you did give us a discount and we appreciate that!

Gary H. 
Rating:
4.0

The lady at the desk was very nice and helpful. She was however completely alone and quite over worked. When I went to drop the vehicle off, she said just to give her the key and she will take care of things. When I didnt get the bill, I called the 1-800-go-uhaul number and they said I have to go back to the Monroe location, since the system was showing that I hadnt returned the vehicle. When I went back, the agent explained to me that she was alone and she was trying to catch up. She completed it then. Corrected that I dont get charged for an extra day and finally I had the bill and contract closed. I did have to pay for the extra miles.

RAKESH K. 
Rating:
5.0

Staff was super helpful and extremely NICE and kind at this location especially when I couldn't figure out my contactless pick up ! Thank you!!!

Nelson Z. 
Rating:
5.0

Customer did not leave a comment.

MANOJ J. 
Rating:
5.0

nothing

Bryant T. 
Rating:
5.0

Customer did not leave a comment.

paul l.  |  Overall Experience 
Rating:
5.0

Muy buenos servicios

Gema G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Freddy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gene K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Anthony R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tom d.  |  Overall Experience 
Rating:
5.0

I moved my items into the one-garage size storage unit and didn't access anything for a year. When I moved out, everything was intact but there was quite a bit of dust, dirt, leaves that had somehow gotten into the unit. Perhaps it's time to install new weather-stripping or whatever needs to be done to stop debris from getting into the units. It was a very pleasant experience. Great customer service upon move-in and move-out. Would use U-Haul again for any storage needs.

sharon k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven K.  |  Overall Experience 
Rating:
1.0

For some reason my unit cancellation is still under review after few months and i still being charged the rental fee and late charges. Noone picks up the phone at the location

Igor V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ABIGAIL D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mitchell w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

manoj kumar s.  |  First Impressions 
Rating:
3.0

Security gate is not working. Open and accessible to anyone during most of my stay.

carlos a.  |  Overall Experience 
Rating:
5.0

The new manager was great and very helpful. Please thank her for us.

Donna C.  |  First Impressions 
Rating:
5.0

Always very friendly and helpful. Been there for about 5 years now and just moved into different size unit. Excellent experience.

david a k.  |  First Impressions 
Rating:
5.0

Friendly and helpful staff. Took care of all my needs with a smile.

Robert W.  |  First Impressions 
Rating:
4.0

All in all everything was good. The office staff was extremely helpful and professional. The units are excellently priced and a good value for the money I did have to clean out the unit myself with a battery operated yard blower. There was a lot of dirt on the floor and spider eggs on the walls. On Saturday I had to call the office and ask to have a UHaul truck moved that was blocking access to the unit. The staff was very friendly and cooperative. Thanks.

Thomas B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Igor V.  |  First Impressions 
Rating:
5.0

Very easy sign up and move in. Staff was very knowledgeable and courteous. The location is convenient.

Nancy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary D.  |  First Impressions 
Rating:
2.0

I had reservations for a unit and it wasn’t available. Happened twice After I did get a smaller unit out of desperation the hasp didn’t match and I had to pry the door to get the lock in. When I came back a couple days later to buy boxes the employee said he didn’t know how to take cash. Fairly incompetent employees.

peter d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maryann f.  |  First Impressions 
Rating:
5.0

Eric from the hightstown office was a life saver. I had storage booked with another vendor and they werent responding to me . Eric quickly set me up with storage and was very helpful. Eric thank you very very very much !

sandhya k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katelyn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deana s.  |  First Impressions 
Rating:
5.0

Eric (staff member) was great, helpful, and very patient with explaining the storage options. His demeanor was simply wonderful. Had a great experience visiting this site/location.

Tamar D.  |  First Impressions 
Rating:
5.0

The staff is not only friendly but very helpful.

John A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

PAMELA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerard P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HMC K.  |  First Impressions 
Rating:
5.0

Rosemary is wonderful. She goes out of her to help. Very kind and professional.

Rina L.  |  First Impressions 
Rating:
4.0

Cheapest price I could find in the area.

KARL W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dyab K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

antoney t.  |  First Impressions 
Rating:
4.0

I was a little disappointed that the 20x20 which I reserved was not available. The service person did get me 2 20x10s that were reasonably close and gave me the first months fees free.

Brian W T.  |  First Impressions 
Rating:
3.0

Customer rep was short and dismissive in attitude. Was not personable

keisha m.  |  First Impressions 
Rating:
5.0

Rebecca was very helpful

steven k.  |  First Impressions 
Rating:
5.0

excellent service, friendly, I always use u-haul, never any problems....

Anthony R.  |  First Impressions 
Rating:
4.0

The attendant (Jarrid) was accommodating when we returned the truck.

Fernando P.  |  First Impressions 
Rating:
5.0

The employee was amazing

Devrell R.  |  First Impressions 
Rating:
5.0

very professional, always helpful and very knowledgeable

STEPHANIE J. H.  |  First Impressions 
Rating:
4.0

The service was awesome and I will continue to use the Hightstown location in Monroe NJ

Noreen K. P.  |  First Impressions 
Rating:
4.0

Rick was very helpful and I enjoyed meeting him. I had been a customer twice before at length and that is why I decided to again store at your facility. The room was clean and easily accessible.

Gary W. H.  |  First Impressions 
Rating:
4.0

Very helpful staff. Moving into a storage unit was effortless. Thanks for the help!

Brian G.  |  First Impressions 
Rating:
4.0

Rich was a very nice guy, helpful informative took his time to explain everything

Donald R. W.  |  Reservation 
No reviews have been submitted for this location.

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