Customer Reviews for U-Haul Moving & Storage of Hillwood Plaza

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Hillwood Plaza

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Martika P. on

Rating:

The prices were outrageous and not explained at all. I would never use this company again.

JAMIE T. on

Rating:

Nothing this staff is fantastic in customer service!

Bruce L. on

Rating:

Customer did not leave a comment.

carolyn B. on

Rating:

Customer did not leave a comment.

John G. on

Rating:

Customer did not leave a comment.

Corey M. on

Rating:

Customer did not leave a comment.

Margaret D. on

Rating:

The guy at the desk on Sunday afternoon was very helpful and accommodating.

Kelly G. on

Rating:

Customer did not leave a comment.

James E. on

Rating:

Customer did not leave a comment.

bart G. on

Rating:

Customer did not leave a comment.

mark T. on

Rating:

Customer did not leave a comment.

Stephen F. on

Rating:

Customer did not leave a comment.

Antonio R. on

Rating:

Great staff

pam W. on

Rating:

Very nice people, check in was easy, return was easy. Perfect!

Jordan S. on

Rating:

Customer did not leave a comment.

Alan F. on

Rating:

Customer did not leave a comment.

Brady W. on

Rating:

Incredibly friendly and competent staff that had me on my way in no time.

Brady W. on

Rating:

Customer did not leave a comment.

Bill L. on

Rating:

Excellent service and experience! Thanks

Rita T. on

Rating:

Great service!

Mark C. on

Rating:

It was busy but the attendant quickly removed my trailer and got me on my way

Mark C. on

Rating:

Customer did not leave a comment.

Antonio R. on

Rating:

Pickup was fast and rep was great, truck was new and clean, banged up though. Drop of fast. Thx

Johnnie S. on

Rating:

Customer did not leave a comment.

Carmen H. on

Rating:

Customer did not leave a comment.

KEVIN S. on

Rating:

Popcorn machine

edward M. on

Rating:

This location has been very disappointing over the years. Nothing but complaints. I gotta say they have cleaned it up and knocked it out of the park. They do need to do something about the parking lot though. It was very tricky to navigate in and out and my wife was trapped in there and could not get out until some people moved their cars and some of the UHaul trucks out of the way so she could leave. Other than that all went really well.

Jay A. on

Rating:

Friendly and knowledgeable associates. Leroy and his team were very helpful.

Derek W. on

Rating:

Did a late night drop off and all was well, though the place was crowded.

KEVIN S. on

Rating:

Popcorn machine

willard M. on

Rating:

Every thing was good no problem great services wish you have military discount

Mary Melissa J. on

Rating:

Customer did not leave a comment.

Carmen H. on

Rating:

Customer did not leave a comment.

Haley M. on

Rating:

The process to drop off my truck and car dolly was SO easy. The prompts online ensure everything is done right and are easy to follow. Seems like a busy location! Busy is good!

Luis R. on

Rating:

Customer did not leave a comment.

DAVID W. on

Rating:

Owner was helpful. He made sure I got my deposit back.

Tommy S. on

Rating:

Great job

Andrew R. on

Rating:

Customer did not leave a comment.

Philip B. on

Rating:

Very helpful, courteous staff.

tyrone a. on

Rating:

The experience was great. Thank you for your service.

Philip B. on

Rating:

Very friendly , helpful staff.

mark s. on

Rating:

Very well run operation.

Randy F. on

Rating:

Would be nice if they responded to their own emails about a problem.

Patricia H. on

Rating:

Absolutely five star! Unloaded truck and was given hydration! Something most of us forget in the confusion of moving! Much appreciated.

bryant b. on

Rating:

Leroy was excellent! So glad I chose this storage facility.

russel j. on

Rating:

Staff very helpful!

Michael S. on

Rating:

The code didn’t work (it said “area closed”) so I had to stay up late driving all my stuff to my girlfriends house instead.

TERRY B. on

Rating:

For all of my U-haul needs, from storage to trucks & trailers, this crew has always taken great care of me. The manager in particular (Leroy) has always gone above and beyond with his professionalism!

kathryn m. on

Rating:

"Chris" especially was helpful on a number of occasions - personality and efficiency were a great plus for me. Others were helpful when it was obvious I needed help loading an oversize box.

bryant b. on

Rating:

Leroy was great! Very helpful and professional. Five stars!!!

Carroll H. on

Rating:

Great service!

eric k. on

Rating:

Your safe was very helpful and made my experience painless and easy.

JOHN M. on

Rating:

Leroy and his staff were always very polite and efficient. Since access to the storage units was with a swipe card, it would have been nice to have had 24/7 access.

N Jerre R. on

Rating:

Leroy and his crew are committed to excellent customer service. I am a regular customer and every time I am there they let me know that they appreciate my business. Keep up the great work!

chris k. on

Rating:

Leroy was awesome and so accommodating. Very efficient. The facility was very clean and we couldn’t have asked for a better experience!!!

MAMIE S. on

Rating:

I was always treated with respect on the phone and in person. This U-Haul location is a prime example of how to treat customers that you value. I will always recommend this location to my friends.

duane c. on

Rating:

Great customer service

Nicole E. on

Rating:

Leroy is who helped me every single time I came in there, from the time I “moved in”, which was exactly a year ago, until today when I “moved out”! He is a very nice and respectful man!

Tavga N. on

Rating:

Thank you

Miles S. on

Rating:

The facility was very nice, all the employees were friendly and helpful.

Ben J. on

Rating:

Incredibly helpful staff. Went above and beyond. Thank you Leroy!

Robert D. on

Rating:

Friendly and professional.

catherine s. on

Rating:

The owner Leroy and his staff were amazing and helpful. They went above and beyond my expectations.

Vicki C. on

Rating:

Leroy and his team at the Hillwood U-haul location have helped me through multiple in town moves over the years. They are the best. Professional and organized I cannot recommend them higher.

lisa R. on

Rating:

The owner Leroy is exceptional

Marquita R. on

Rating:

Was not happy in yhe increase of rates

Alida P. on

Rating:

Leroy was especially helpful and had great customer service. He deserves a raise.

KATIE C. on

Rating:

Yes To whom it may concern this management and staff was very nice, and always willing to help the customer. The facilities were always clean and appropriate and I would certainly recommend them.

charles S. on

Rating:

Leroy at Hillwood Plaza is amazing! He took care of every detail and was always available.

nana O. on

Rating:

Staff was very nice and helpful

Shane S. on

Rating:

Nice people.

Shantae S. on

Rating:

Thank you Leroy Harris...

MARTHA W. on

Rating:

The only problem I had was the lines was always long and only one ore two people waiting on customers. Everything else was great...