Customer Reviews for U-Haul Moving & Storage of Hobbs

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Hobbs

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Remi T.
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Customer did not leave a comment.

JOSEPH I.
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I rent from this location all the time. My business has spent over $5000 YTD. Alisha the location manager has always gone out of her way to make sure we are taken care. I appreciate everything she does. Especially when I forget to take my van back. She would work with me and was very professional. I will continue renting from this location. With my business booming like it is. This year we will be exceeding what we rented from you last year.

RICKY F.
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Let customers know BEFORE renting Pickup trucks they are not allowed to pull a trailer with truck for moving needs. Instead of being treated like a crook who will abuse equipment and tow anything in the world they feel like and damage equipment. Returned truck on same day of renting on 3 day contract because I couldn't use equipment to move with (locally). So now I'm out of $50 dollar, classified as a criminal customer who wants to abuse equipment for 3 days. Sorry, I didn't realize U-hual store Managers are suspious of customers. Maybe it's because I didn't rent a trailer from Uhaul with truck rental so I was deny use of trailer hitch on pickup. Be sure to thank Hobbs Manager for perfect customer service, generating charges for unknown restrictions on equipment uses returned because customer found out full usage of rental wasn't allowed to be utilized by customer, defeating the purpose of rental and returned for none use due to undisclosed restriction. Excellent service, generate funds for not used returned equipment but oops, it was drove off parking lot for 5.5 miles, returned same day and charged twice the amount of the daily rate plus what ever other Fees but hey, you made money instead of helping customer out, great service Thanks Rick D Flippen Satisfied U-haul customer .

Jessie B. | Overall Experience |
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Customer did not leave a comment.

BARRY B. | Overall Experience |
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Very friendly and helpful staff. Facility very clean and secure.

Barry B.
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Great facility. Very clean and secure. Staff does an excellent job off accommodating the customer.

JUSTIN M N.
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Customer did not leave a comment.

Danny E. | Overall Experience |
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This is a great place! Easy to load and unload! Only reason I’m leaving because we moving out of town. Staff is awesome! Great experience!

SHERIKA W.
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Customer did not leave a comment.

GONZALO M F.
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Customer did not leave a comment.

Sheryl P.
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Nothing they were great.

James A. | Overall Experience |
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Customer did not leave a comment.

Ruth E. | Overall Experience |
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Customer did not leave a comment.

Susan B.
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Customer did not leave a comment.

Rebekah T. | Online Move In |
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We weren't sure if we were supposed to cut the zip tie that was on the lock/close mechanism so that could've been made a little clearer. But overall, awesome experience.

RANDY G. | Overall Experience |
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Customer did not leave a comment.

Michael O.
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Johnny on the spot to take care of the drop off. Very professional and courteous.

Susan D.
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Customer did not leave a comment.

Ron K. | Overall Experience |
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I no longer have a need for a storage unit in Hobbs, NM so there would be no one that I would recommend it to so that is not really a fair question for me but there was no way to opt out of that question. My complaint probably is not specific to the Hobbs office but to u-haul in general. Recently, you raised the rent on units. I am not unreasonable and I understand there are rising costs of doing business. However, to raise rents in the time of the COVID pandemic is unconscionable and especially in an oil producing area. Fortunately, I am in a healthcare career and my salary was never impacted so this increase was bearable to me. Many were not that lucky and you chose a HORRIBLE time for the increase. Therefore, at anytime that I can avoid ever using u-haul again I will and with the amount of more superior competition available I am pretty sure that can happen. I would like to say it has been nice doing business with u-haul but...

STEPHANIE C.
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I have not received my deposit.

VELRENDA E.
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we want to thank uhaul for staff for being an AMAZING EXPERIANCE !! over all we were very pleased !!!!!

Mario A.
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Customer did not leave a comment.

VALERIE S.
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Customer did not leave a comment.

David P.
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Customer did not leave a comment.

Lorenzo M.
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Do what you are supposed to do. J received an email confirmation and a live telephone confirmation the day before my reservation saying that I was all set for my after hours pick up at the Hobbs, NM store. When I arrived my truck was not ready. I had to call customer service for help. They asked me if I could go to another store. I told them NO and it was unacceptable that my truck wasn't ready as promised. I mentioned that someone should come out and give me my truck because they made the mistake and the customer service rep agreed. The store manager eventually came out and gave me my truck. I would expect a mistake to be made if I was renting a truck from a ,"mom and pop" operation but this was UHAUL and I expected better. Again, DO WHAT YOU SAY YOU'RE GOING TO DO because your customer's time is valuable.

kristie B.
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Being charged for after hours drop off when it wasn't due until the next morning is ridiculous!!! Already pay enough to rent a uhaul much less be blind sided by dropping off after hours ..never again ill rent from another company and I've been a valued customer for years

Coby H. | First Impressions |
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Service was excellent and fast and knowledgeable

JOSE E.
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Customer did not leave a comment.

Kirk D.
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Customer did not leave a comment.

JOHN F.
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Customer did not leave a comment.

KEVIN T.
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I would like to compliment Lexi from the Hobbs New Mexico location she help with my storage unit 3010 and uhsul rental. She was professional and helped me as a result I purchased extra items gloves, tape, boxes and a lock Way to go Lexi... please give her a compliment The location it self was nice and clean and opened on a Sunday exactly what I needed

Dakota E.
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Customer did not leave a comment.

CHARLES C.
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awesome customer service!!!

WILLIE L.
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Everyone was very friendly and helpful. From the time I walked in to driving off with the trailer I rented was about 10 minutes.

John S.
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Customer did not leave a comment.

Harold M.
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Customer did not leave a comment.

CHRISTOPHER D.
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This was the worst experience I have ever uncounted and I have done plenty of business with u haul over the years

Tara P.
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Customer did not leave a comment.

Stephen P. | Overall Experience |
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Horrible customer service asked for a replacement card and never got one took over a month just to get one called Corp to have the store manager Ashley contact me and never got a call from anyone.

SAUL D.
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Customer did not leave a comment.

Scott H. | First Impressions |
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The facility was really great I have nothing bad to say about these people they work diligently to make sure that I had a great experience cleansing this was five stars customer service is five stars Alicia and her employees her people are top-notch

MICHAEL M.
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The poor lady working there needs help.

April T.
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Nothing it was sooo easy and contact free. I am absolutely satisfied with my rental experience b

Thomas V.
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Every aspectcof my rental was awesome

Russell F.
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Customer did not leave a comment.

Nestor R.
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Customer did not leave a comment.

PAUL F.
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Very friendly and professional

SHERETA B.
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I still have not received my deposit back

Shelly H.
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Customer did not leave a comment.

mary a. | Overall Experience |
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Customer did not leave a comment.

QUINTON LEE E.
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Customer did not leave a comment.

Vincent C.
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Customer did not leave a comment.

Joie P.
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That truck has seen its last days. It was terrible. It was clean but it was hard to start, the drivers door was hard to open the latch in the back didn't release correctly. It's an old truck!!

Mark M.
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Very helpful and knowledgeable- answered all our questions. Was fast and efficient! Easiest rental we ever had from any of your locations! 5 stars!!

Jimmy H.
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Customer did not leave a comment.

Carlos G.
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Customer did not leave a comment.

Rick A.
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Staff was very helpful in correcting an error made by another team member.

Victor M. | Overall Experience |
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I would like to have been able to access my storage unit 24 hours without a fee, 2nd level storage was too hot on really hot days. I would regularly see the temperature above 90 degrees inside the 2nd level. Needed a larger unit from the beginning but they only have 10X15 units to offer.

JOHNNY G.
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Even with the covid19 your staff was sweet and good sense of humor.. Very knowledgeable with all the questions we had.. Thank you.

Michael M.
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Great service

Kirk D.
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Customer did not leave a comment.

BARBARA G.
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The young lady that helped with checking out the moving van was very nice and helpful

Marvin E.
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Customer did not leave a comment.

CYNTHIA H.
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The manager was awesome but the rest of the crew not so good. Was quoted 19.99 truck rental plus miles never said must have full tank of gas 367x.029=106.46 mileage charge plus 19.99 truck feee = $126.42. I'm charges 178.84 which is $52.42 more than should of been charged. Was told 100 miles included if it wasn't included the charge should of been 135.43 mile plus 19.99 truck rental which is still 155.42. Still 23 more than should of been charged. Not happy with this rental today and will contact U-Haul corporation about the chafes made today.

Cruz Z.
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Customer did not leave a comment.

BRIAN A.
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the staff were friendly, helpful, and called me back to confirm my last-minute request for trailer - and the attendant helped hook up the trailer quickly and helpful advice for pulling the trailer

Charles N. | Overall Experience |
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Customer did not leave a comment.

Bailey P.
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Employees are VERY rude and disrespectful. I will not be back to this location. I rented out a truck and they acted like the bed of the truck was not to be used. I paid for the rental I can put whatever I feel like in the back of it!

dale R.
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Customer did not leave a comment.

Janie M. | Overall Experience |
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Customer did not leave a comment.

CARLOS A.
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Awesome customer service

Trevor B.
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Carl was a a great help and was very thorough.

Daniel J. | Overall Experience |
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They lied to me ran up exorbitant fees even after I told them multiple times that I had left. Fraudsters and thieves is how I would describe the staff.

Leslie W. | Overall Experience |
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Customer did not leave a comment.

Verna H.
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Customer did not leave a comment.

Adolfo A.
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Employees were professional, courteous, and respectful!! Manager was exceptional! Thank you for all of your help.

Larry C. | Overall Experience |
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We SO appreciate all of those who helped us! They were friendly, caring, thoughtful, pleasant and patient. Kudos to all of them!

Suezette B. | First Impressions |
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Cleanest facility!!! Staff super nice and helpful—but only one guy working so it took a little longer but very pleased with his help.

Yesenia M. | Overall Experience |
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Customer did not leave a comment.

RyShawn D. | Overall Experience |
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Best storage in Hobbs.

SALLY B.
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Customer did not leave a comment.

robert A.
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Nothing the staff was excellent and plight. I was very satisfied.

SHANNON W.
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Always professional and quick but still attentive and personal. I really appreciate the staff at this facility. I have been a consistent customer for over 3 years and the few times that an issue has come up they are amazing and handle it little stress on me. They go above and beyond everyday.

Paula D.
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Customer did not leave a comment.

Christy M.
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Awesome customer service!!!

EARL B.
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Customer did not leave a comment.

Ralph H. | Overall Experience |
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Great staff. Always helpful.

Steven S.
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Customer did not leave a comment.

JR M.
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quit charging customers for 2 days and I did not have the equipment no more than 18 hours, and they told me to return it back on 6:30 PM.

Misty H.
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Customer did not leave a comment.

Michaela R.
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I was told to call the 800 number if I returned after 7pm to avoid the after hours fee because they would make a note of it. Turns out, after talking to Michael on the 800 UHaul line, Nikki , the rep who both checked my rental out AND watched me return it a little bit after 7pm (she was still closing shop down) lied about the specifics of the fee. The line to call the 800 number was also repeated by what looked to be one of their mechanics. I also find it rather odd that they allow you to schedule drop off for a time that they won't be open, meaning that anything returned won't be counted until they open and it will be counted as late. As a result, I would have been slapped with a $20 fee regardless. So thanks for that. Never using this outpost again. I would advise that other steer clear of this particular branch.

ADAM V.
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Keep trucks better maintained and if they arent working properly ie; the air conditioning, take them out of service. Either upgrade customers rental if they would like, or try extra hard to find the same rental to replace the one needing maintenance.

Brian H.
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Very friendly they helped me disconnect the trailer the return went perfectly

JR M.
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People were very friendly

OSCAR A.
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Customer did not leave a comment.

Larry C. | First Impressions |
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Everyone we talked to was helpful & friendly. We enjoyed visiting with them as they helped us. Immediately felt like family. I suggest you hold on to this team! We had to rent a second storage and were disappointed that your policy gave no discount on the second one. We asked if we had storages would there be a discount if we rented a truck to move. Since there isn't on, we will probably go with one we had been looking at.

Frank P.
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Customer did not leave a comment.

Myia B.
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Answer the phone when customers call

Gordon B.
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Customer did not leave a comment.

John C.
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Customer did not leave a comment.

Francisco P.
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Second time renting and I recommend it 100%.

John B.
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Customer did not leave a comment.

John M.
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The staff was helpful.

Ylsin N. | First Impressions |
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Customer did not leave a comment.

KEITH L.
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Customer did not leave a comment.

Cliff B.
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Customer did not leave a comment.

Edward N.
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Customer did not leave a comment.

Stephanie C.
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Customer did not leave a comment.

Jessica B. | Overall Experience |
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Customer did not leave a comment.

Aron I.
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Great and easy process customer service was awesome and easy I was impressed

Paul R.
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Customer did not leave a comment.

Adrian A. | Overall Experience |
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Customer did not leave a comment.

Quinton P.
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Great!!!

Lonnie H.
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Customer did not leave a comment.

kyla s. | Overall Experience |
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Customer did not leave a comment.

Natalie J.
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Friendly staff and clean equipment.

David A.
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Great experience.

Linda T. | Overall Experience |
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Customer did not leave a comment.

Suezette B.
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Better drop off. I waited a while before someone helped.

Anabel R.
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Customer did not leave a comment.

RAYMOND Y.
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Customer did not leave a comment.

MARK B. | Overall Experience |
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I had a storage unit there for 5 years, never had a issue. Moved to a new home that had a storage shed placed there. Thanks for great service

Jeronimo V.
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Cruise contol on the moving Uhaul truck would improve the quality of service tremendously! I had to drive 19 hours without cruise control and it was challenging. I know your company is trying to save money, but it would tremendously improve the drive.

JAN R. | First Impressions |
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My sister will be moving to UHaul storage because of my experience. Very professional.

Catarina G. | First Impressions |
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Customer did not leave a comment.

Omar F.
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Ladies that completed the inspection she explained highlights for next rental equipment she was very helpful and friendly 100% recommended.

Thomas A.
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Staff was very professional and helpful

Edith M.
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Good customer service

STEPHEN A. | Overall Experience |
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Customer did not leave a comment.

Danny E. | First Impressions |
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Awesome place and service!

Gary H.
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Nothing. Everything great

Jacob W.
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I was charged $80 to use the trailer for less than 24 hours and when I asked why they told me that U-Haul charges a flat fee based on where you are taking the trailer. They basically charged me to have it for 3 days because “that's how long it should take me to get to the drop off location” when I literally had it for 24 hours. I do not think that is right and it is just a way for U-Haul to take my money for time I didn't even use their product.

Deanna C.
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I was told the truck had 267 miles and 1/2 tank of gas. When I got in the truck it has 309 miles and about 3/8 of a tank of gas. I call them and told them about the mileage difference. Offered to come back up there so they could see. I was told they would make new contract. I told them about miles but forgot about gas. When I got back I was told there was not enough gas in there. I told her that not only was the miles not correct but the gas wasn't either. That if the mileage if off so would the gas be off. She asked if I wanted to go finish filling it up. I told her no I would pay the difference. The mileage was off so was the gas. I was charged for the gas. It was not worth the fight. I paid so some one else could drive the truck and not have to pay. I was not going to say anything but since I was sent a survey I decided to respond.

Bertha Alicia S. | Overall Experience |
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Customer did not leave a comment.

Bertha P. | Overall Experience |
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Very well kept.

Daniel J. | First Impressions |
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Great experience

Darrell H. | First Impressions |
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Rented here before. professional group

Anne M. | Overall Experience |
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You and the employees of Hobbs Uhaul were above and beyond of providing customer service.

BARBARA S. | First Impressions |
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The gentlemen that assisted me was very helpful and polite.

Rick A. | Overall Experience |
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Cleanest and safest environment ever!

Darrell H. | Overall Experience |
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This place can get very busy at times so patience is a virtue. When your turn comes the employees are excellent.

Angie G. | Overall Experience |
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Such a good experience! Carts available for moving things in and out. The facility is so clean. The employees were respectful, patient and knowledgeable.

Melisa G. | First Impressions |
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The gal there is amazing! She is so helpful and made a stressful experience less stressful. I would definitely recommend this storage facility to anyone looking for storage.

Hamon W. | First Impressions |
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Great service

Megan T. | First Impressions |
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The lady that helped us was super friendly and extremely helpful and answered all my questions.

Johnny Jessie B. | Overall Experience |
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Very friendly

Dustin V. | Overall Experience |
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Very nice , new, clean facility. The best I've seen.

Robert S. | Overall Experience |
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Top notch service and well maintained facility.

Janie M. | First Impressions |
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Very helpful in answering all questions. The facility is very clean. Good service from all employees.

Michael N. | First Impressions |
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It was easy enough

Phillip P. | Overall Experience |
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Excellent facility. Wish there was one in Carlsbad, NM.

Austin E. | First Impressions |
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Very clean, very professional!

Lindsey V. | First Impressions |
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All three employees were rude and had no clue how to use their own computer system.

jennie g. | Overall Experience |
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Very helpful and felt my belongings were very safe. All the employees were very helpfully and nice in person and on the phone. I wish it was closer to where I am living. Thank you all for everything

Luis A. | Overall Experience |
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Very clean very nice place.

Zach C. | Overall Experience |
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Great place to store my crap for a while!

Michael B. | Overall Experience |
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Still being AUTO DRAFTED for storage unit I no longer occupy, was assured when I moved out this would Not happen. Contacted Uhaul 3 times and was told Manager Justin would contact me...Still waiting

Lisa G. | Overall Experience |
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they were very friendly and helpful

jessie s. | Overall Experience |
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Getting charged for 3 months that we did not have the unit this is the second one and then getting stuck in the elevator for an hour with no help then the employees laughed when told about being stuck

vicky b. | Reservation |
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Receptionist at check in was verypleasant and helpful. The units are extremely clean. There are plenty of carts to move boxes to the unit.

jessie s. | Overall Experience |
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An employee got stuck in the elevator for an hour the phone did not work when he told the employees they laughed. Charged us for units they had their locks on & sign that it was ready for a new cust.

Susan S. | Overall Experience |
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The lock to my unit was cut off and replaced with a different lock. I had to pay a locksmith $90 to cut off the lock. When I opened my unit the lock that I had put on was lying in the floor!!!

Gabriela R. | Overall Experience |
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Staff always friendly and helpful

Lorna J. | Overall Experience |
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Thanks

RAMON R. | Overall Experience |
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Nice facility, nice people that work there all of them really help full personal, 👍

SANDRA S. | Overall Experience |
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great addition to the Hobbs area.

michael h. | Overall Experience |
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Good

james w. | Reservation |
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The cleanliness of your place of business was outstanding. The employees who helped us were friendly, professional and treated us great. Thank you.

Jonny L. | Reservation |
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Very helpful, friendly, and professional.

Dylan j. | Overall Experience |
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Uhaul in Hobbs, NM was excellent. I had storage unit for a little under two years. They kept my stuff clean and protected. Staff was always very friendly.

Vincente M. | Overall Experience |
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Every time I tried to go in after hours my card wouldn’t work had to get them reset a few times

KIMBERLY R. | Overall Experience |
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Good customer service

Chriselda L. | Overall Experience |
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I was able to use the service at a nominal cost , customs reps were always courteous, thanks!!

Louise O. | Overall Experience |
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issues were with our key card. We had to go in sometimes because it wouldn’t work at the gate. I know they are working on this though. nice facilities though with an assortment of packing materials.

No reviews have been submitted for this location.

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