Customer Reviews for U-Haul Moving & Storage of Hobbs

1,118 reviews

101 W Navajo Dr   Hobbs, NM 88240
(Next to Tractor Supply)

(575) 397-0187

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(575) 397-0187

101 W Navajo Dr
Hobbs, NM 88240
(Next to Tractor Supply)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Nothing! We have used this location 4 or 5 times over the last year and they are always top notch!

Valerie S. 
Rating:
5.0

Customer did not leave a comment.

Carrie T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TIAYANA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie G. 
Rating:
5.0

Customer did not leave a comment.

Mary F. 
Rating:
5.0

I am soo impressed with this location!!! the entire staff was sooo extremely helpful and I was just so impressed with the care they took with my car and your Equipment!! seriously freaking Top notch service!!!!

jessica P. 
Rating:
5.0

Super helpful and quick.

Carrie T. 
Rating:
5.0

For the reservations made on the website to properly reflect equipment availability. It's very annoying to reserve equipment to then find “it's not available at this location”.

Scott F. 
Rating:
5.0

I was treated very well, everything was perfect

Hector P. 
Rating:
5.0

Customer did not leave a comment.

Rafael P. 
Rating:
4.0

Close to home

Dean C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa C. 
Rating:
5.0

Customer did not leave a comment.

Jesus M.  |  First Impressions 
Rating:
5.0

Lexy was very polite and helpful.

Fernando M. 
Rating:
5.0

Buy lunch

brian F. 
Rating:
4.0

Customer did not leave a comment.

CLAUDIO G. 
Rating:
5.0

Customer did not leave a comment.

Donna P. 
Rating:
5.0

Customer did not leave a comment.

Kranthimanbam S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
4.0

Customer did not leave a comment.

Audra G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kellie M. 
Rating:
5.0

Customer did not leave a comment.

Kellie M. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Todo muy bien muchas gracias

ernestina D. 
Rating:
3.0

The doors of the trailer were hard to close. They needed to be bumped to close them fully.

Edward A. 
Rating:
5.0

Customer did not leave a comment.

Belinda L. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Lexi was very helpful and patient with us. I would recommend her to anyone who needs storage and moving equipment She was fast friendly and professional.

Elijah G.  |  Online Move In 
Rating:
5.0

Great customer service

Debra C. 
Rating:
5.0

Customer did not leave a comment.

Meredith G. 
Rating:
5.0

What a nice facility and professional staff. I love the convenient hours and we could not have been happier with the product and the service.

Leigh Z. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
4.0

Customer did not leave a comment.

Antonio V.  |  Overall Experience 
Rating:
2.0

Temperature gets to high in the summer, should be between 65 degree Fahrenheit and 85 degrees Fahrenheit. But constantly goes above 95 degrees Fahrenheit. Not happy do to the fact that it above room temperature. It’s critical for my property not to reach certain temperature or it will cause damage. Customer crevice is fast and friendly. Needs maintenance or upgrade on AC units for indoor climate control.

Victor M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Laurie D. 
Rating:
5.0

Thank you! Excelent service

Erick D. 
Rating:
5.0

Customer did not leave a comment.

ALBERT T. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Sebastian T. 
Rating:
4.0

Customer did not leave a comment.

KRISTIN K. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

They cleared up my double charge gave me everything in paper, overall excellent customer service!!

Enrique A. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Jesus L. 
Rating:
1.0

Is to expency the locations in dallas

christian A. 
Rating:
4.0

Customer did not leave a comment.

Rodney S. 
Rating:
5.0

Employee was very helpful in answering questions and making sure knew what all needed.

Willis M. 
Rating:
3.0

Customer did not leave a comment.

Micheal B. 
Rating:
5.0

Great customer service

Benjamin V. 
Rating:
5.0

Friendly staff at both pick up and drop off. Fast and easy process, 10' truck , immaculate inside and out. Fuel economy, excellent. Side Mirrors, back up cam gave excellent viewing. Seats very comfy....2k miles without any issues. A+++

Michael D. 
Rating:
5.0

Customer did not leave a comment.

TONY W H. 
Rating:
5.0

Customer did not leave a comment.

MAX S. 
Rating:
4.0

Trailers need to come with hacks there is no need for someone to hurt there back lifting up the trailers to put on the hitch or take off.

Roman S. 
Rating:
5.0

Customer did not leave a comment.

ODIE D. 
Rating:
5.0

Fantastic customer service excellent

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Best customer service

Laura G. 
Rating:
5.0

Lower the mileage price

Diane W. 
Rating:
5.0

Customer did not leave a comment.

Joelle S. 
Rating:
5.0

Customer did not leave a comment.

Judith L. 
Rating:
5.0

Customer did not leave a comment.

marsha C. 
Rating:
5.0

Customer did not leave a comment.

TJ P. 
Rating:
5.0

Customer did not leave a comment.

Gordon H. 
Rating:
5.0

Customer did not leave a comment.

Alex C. 
Rating:
5.0

The ladies were magnificent!

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

lonnie r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
1.0

Customer service was terrible. Clerk did not want to help at all. She continue to push us away from completing the sale.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

JOSE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Xavier S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY R. 
Rating:
5.0

Great

jesse F. 
Rating:
5.0

Customer service was excellent from beginning to end. My suggestion would be to continue being consistent. Thank you.

Vanessa G. 
Rating:
5.0

Customer did not leave a comment.

JACK C. 
Rating:
5.0

Customer did not leave a comment.

Laakea A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott N. 
Rating:
5.0

Customer did not leave a comment.

Mario H. 
Rating:
5.0

Customer did not leave a comment.

Nancy P.  |  Overall Experience 
Rating:
5.0

Was not expecting a newer vehicle. But I loved it. The truck was clean. And ran smoothly. The service was excellent! Thank you so much for your help!

Samantha P. 
Rating:
5.0

Customer did not leave a comment.

Manuel R. 
Rating:
5.0

Customer did not leave a comment.

MAX S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Coby H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRITTANY G.  |  Overall Experience 
Rating:
1.0

Rent trk for 1 hour put 7miles, because i didnt put that gas needle was just shy of 1/2 mark on web,i was charged for gas,i took a pic but the csr said it my fault i didn't say it was shy,wow don't think I'll go back or refer you,uhaul/Hobbs

david H. 
Rating:
5.0

Customer did not leave a comment.

Lorrin J.  |  Online Move In 
Rating:
5.0

This location was outstanding. Even better than Cedar Hill, TX. They met me outside, very thoroughly checked out the trailer, gave me a paper copy of my receipt and unhooked the trailer in a very short time. They were ready to clean any road dirt from the trailer for the next user.

David H. 
Rating:
5.0

Customer did not leave a comment.

JASON A. 
Rating:
4.0

I vacated because I didn't have enough items in storage to justify TWO rent increases in almost one year.

Charles B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josie D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE P. 
Rating:
5.0

Customer did not leave a comment.

CONNIE R. 
Rating:
5.0

Customer did not leave a comment.

diana c.  |  Overall Experience 
Rating:
5.0

We are a florist. We use UHaul vans for Valentines and Mother's day. Alesha takes very good care of us. We truly appreciate her.

TONY H. 
Rating:
5.0

Have used this facility numerous times. Excellent, professional service every time.

John C. 
Rating:
5.0

Excellent customer service

steven H. 
Rating:
5.0

Customer did not leave a comment.

RONNY G. 
Rating:
1.0

You guys have lied to me a couple of times, I trusted you Hall reserved me a storage unit when I moved from Colorado to New Mexico, when I got to the U-Haul in New Mexico there was no storage available for me. I called you guys back and you guys supposedly fix the problem, I went back again and they said only one unit was available when I’m supposed to have two

Benjamin G.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Sally R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JESUS L. 
Rating:
5.0

Customer did not leave a comment.

Tayl P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH J. 
Rating:
4.0

Only reason I quit using my unit is because the prices keeping going up little by little.

Lacy N.  |  Overall Experience 
Rating:
5.0

So helpful and friendly

PAULA G.  |  First Impressions 
Rating:
5.0

This Uhaul Center is the very best. Outstanding Employees, outstanding service.

TRAVIS L. 
Rating:
5.0

Customer did not leave a comment.

JENNY N. 
Rating:
2.0

Allow return at a different location. $600 minimum fee for returning to a location an hour away is ridiculous. Also having to refill gas is just as ridiculous.

Brennen M. 
Rating:
5.0

We really enjoyed are storage unit! We just could afford the rates when they went up in prices! Thank you 🤗

billy s.  |  Overall Experience 
Rating:
5.0

The gentleman who helped me was quick and courteous, appreciate it

Ashton L. 
Rating:
5.0

Lexy and Gavin were very helpful and went above and beyond to help us.

Nikki T. 
Rating:
5.0

Customer did not leave a comment.

CHANTEL B. 
Rating:
5.0

The counter person was very nice and very helpful . She even offered to load up my vehicle. And the whole transaction was fast before I knew it I was ready roll . Thank you Hobbs Uhual

JAIME L. 
Rating:
5.0

Customer did not leave a comment.

VICKY H. 
Rating:
5.0

Customer did not leave a comment.

MARK VINCENT W. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO H. 
Rating:
5.0

Excellent employee

Travis L. 
Rating:
5.0

Customer did not leave a comment.

Pamela T. 
Rating:
5.0

Customer did not leave a comment.

MARK VINCENT SOF W. 
Rating:
5.0

Customer did not leave a comment.

Kristie B. 
Rating:
5.0

Customer did not leave a comment.

Azucena D.  |  Overall Experience 
Rating:
5.0

I have worked with this location for several years now and they are to notch

SHANNON W. 
Rating:
5.0

Employees were amazing and helpful! Very clean center

NATHON A. 
Rating:
5.0

Thank you so much. I would recommend u haul storage . Very clean a d safe

Patricia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATE Q.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erick D. 
Rating:
5.0

Customer did not leave a comment.

CELIA K. 
Rating:
1.0

Had car hauler less then 24 hours and still had to pay 155.00 when I could have rented it for a day for alot less. Had to pay 93.00 for a uhaul that I did not get or use. Kinda think that was fraud. Will dispute with bank on monday.

DALLAS H. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Super friendly and super clean store! They won’t give me a job even though they’ve been hiring for over a year now, but I would still recommend them.

Dorothy Ann B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sergio C.  |  Overall Experience 
Rating:
4.0

Staff was very helpful, courteous and kind. They polite and assisted to make sure I was comfortable with ability to get in and out of facility when needing to.

Sharon S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terrel N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Teresa H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcos C.  |  Overall Experience 
Rating:
5.0

Employees are always friendly and willing to help.

Darrell H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHELBY K.  |  Overall Experience 
Rating:
1.0

Were always rude

Jose O.  |  Overall Experience 
Rating:
5.0

Very clean and secure.

Ann M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gloria E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robin B.  |  First Impressions 
Rating:
5.0

U-Haul, is the BEST Storage Service “Ever” Thanks You for “Great”Business

LESLIE F.  |  Overall Experience 
Rating:
5.0

Buen servicio, gracias

Rigoberto R.  |  Overall Experience 
Rating:
5.0

It was every friendly ,there very good.

Juan V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danny E.  |  First Impressions 
Rating:
5.0

Loved having a storage here! Always very helpful and the storage facility was always very clean

Stephanee C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REMI t.  |  Overall Experience 
Rating:
1.0

Never got a called back from the store manager on some fees they charged me couple of months ago. I called corporate and they cannot help either. Worst service ever!!!!

David V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corina C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessie B.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Facility very clean and secure.

BARRY B.  |  Overall Experience 
Rating:
5.0

This is a great place! Easy to load and unload! Only reason I’m leaving because we moving out of town. Staff is awesome! Great experience!

Danny E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth E.  |  Overall Experience 
Rating:
5.0

We weren't sure if we were supposed to cut the zip tie that was on the lock/close mechanism so that could've been made a little clearer. But overall, awesome experience.

Rebekah T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RANDY G.  |  Overall Experience 
Rating:
3.0

I no longer have a need for a storage unit in Hobbs, NM so there would be no one that I would recommend it to so that is not really a fair question for me but there was no way to opt out of that question. My complaint probably is not specific to the Hobbs office but to u-haul in general. Recently, you raised the rent on units. I am not unreasonable and I understand there are rising costs of doing business. However, to raise rents in the time of the COVID pandemic is unconscionable and especially in an oil producing area. Fortunately, I am in a healthcare career and my salary was never impacted so this increase was bearable to me. Many were not that lucky and you chose a HORRIBLE time for the increase. Therefore, at anytime that I can avoid ever using u-haul again I will and with the amount of more superior competition available I am pretty sure that can happen. I would like to say it has been nice doing business with u-haul but...

Ron K.  |  Overall Experience 
Rating:
5.0

Service was excellent and fast and knowledgeable

Coby H.  |  First Impressions 
Rating:
1.0

Horrible customer service asked for a replacement card and never got one took over a month just to get one called Corp to have the store manager Ashley contact me and never got a call from anyone.

Stephen P.  |  Overall Experience 
Rating:
5.0

The facility was really great I have nothing bad to say about these people they work diligently to make sure that I had a great experience cleansing this was five stars customer service is five stars Alicia and her employees her people are top-notch

Scott H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary a.  |  Overall Experience 
Rating:
3.0

I would like to have been able to access my storage unit 24 hours without a fee, 2nd level storage was too hot on really hot days. I would regularly see the temperature above 90 degrees inside the 2nd level. Needed a larger unit from the beginning but they only have 10X15 units to offer.

Victor M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janie M.  |  Overall Experience 
Rating:
1.0

They lied to me ran up exorbitant fees even after I told them multiple times that I had left. Fraudsters and thieves is how I would describe the staff.

Daniel J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie W.  |  Overall Experience 
Rating:
5.0

We SO appreciate all of those who helped us! They were friendly, caring, thoughtful, pleasant and patient. Kudos to all of them!

Larry C.  |  Overall Experience 
Rating:
5.0

Cleanest facility!!! Staff super nice and helpful—but only one guy working so it took a little longer but very pleased with his help.

scott c.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Yesenia M.  |  Overall Experience 
Rating:
5.0

Best storage in Hobbs.

RyShawn D.  |  Overall Experience 
Rating:
5.0

Great staff. Always helpful.

Ralph H.  |  Overall Experience 
Rating:
5.0

Everyone we talked to was helpful & friendly. We enjoyed visiting with them as they helped us. Immediately felt like family. I suggest you hold on to this team! We had to rent a second storage and were disappointed that your policy gave no discount on the second one. We asked if we had storages would there be a discount if we rented a truck to move. Since there isn't on, we will probably go with one we had been looking at.

Larry C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ylsin N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrian A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kyla s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda T.  |  Overall Experience 
Rating:
5.0

I had a storage unit there for 5 years, never had a issue. Moved to a new home that had a storage shed placed there. Thanks for great service

MARK B.  |  Overall Experience 
Rating:
5.0

My sister will be moving to UHaul storage because of my experience. Very professional.

JAN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catarina G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN A.  |  Overall Experience 
Rating:
5.0

Awesome place and service!

Danny E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bertha Alicia S.  |  Overall Experience 
Rating:
5.0

Very well kept.

Bertha P.  |  Overall Experience 
Rating:
5.0

Great experience

Daniel J.  |  First Impressions 
Rating:
5.0

Rented here before. professional group

Darrell H.  |  First Impressions 
Rating:
5.0

You and the employees of Hobbs Uhaul were above and beyond of providing customer service.

Anne M.  |  Overall Experience 
Rating: