Customer Reviews for U-Haul Moving & Storage of Hobbs

961 reviews

101 W Navajo Dr   Hobbs, NM 88240
(Next to Tractor Supply)

(575) 397-0187

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(575) 397-0187

101 W Navajo Dr
Hobbs, NM 88240
(Next to Tractor Supply)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jeffery W. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUEZETTE B. 
Rating:
5.0

Customer did not leave a comment.

KERRY P. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN M. 
Rating:
5.0

Customer did not leave a comment.

BRAD G. 
Rating:
5.0

Customer did not leave a comment.

NORMAN D. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
4.0

Customer did not leave a comment.

Teresa H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWIN M. 
Rating:
4.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

MARY F. 
Rating:
5.0

They went out of their way to serve me

DIANE W. 
Rating:
4.0

Customer did not leave a comment.

benny Y. 
Rating:
5.0

Customer did not leave a comment.

Michael K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

CELINA N. 
Rating:
5.0

Customer did not leave a comment.

Marcos C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
4.0

Customer did not leave a comment.

Lottie W. 
Rating:
5.0

Employees are always friendly and willing to help.

Darrell H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHELBY K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGEL P. 
Rating:
5.0

Customer did not leave a comment.

SHERRIE M. 
Rating:
5.0

Customer did not leave a comment.

OSMANY A. 
Rating:
1.0

Were always rude

Jose O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G. 
Rating:
5.0

Very clean and secure.

Ann M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STANLEY JOE R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

Customer service was excellent... the young man did great!!!!!

STEVEN E F. 
Rating:
5.0

Customer did not leave a comment.

Jacob S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAVIER F. 
Rating:
5.0

Customer did not leave a comment.

Gloria E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robin B.  |  First Impressions 
Rating:
5.0

Enjoyed the entire process from the pickup to the drop off. The truck I rented was clean and ran smoothly for the entire trip.

LARRY J. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS L. 
Rating:
5.0

Keep the good work up?👌

JOHNNY R. 
Rating:
5.0

U-Haul, is the BEST Storage Service “Ever” Thanks You for “Great”Business

LESLIE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shane M. 
Rating:
4.0

Awesome staffs. Thank you

Joe Mar C. 
Rating:
1.0

The truck that was rented has an electrical issue, so they couldn't give the the tow dolly. Instead of helping us find a solution to our problem, they threaten to call the police on us.

chris M. 
Rating:
5.0

Very welcoming with GREAT BIG SMILE.👍👍👍

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

tammie B. 
Rating:
5.0

Customer did not leave a comment.

SEAN R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
1.0

Ur employee Alesha was rude and not only that I never did see or take picture of the odometer or did none of that when I had to check in to pick it up she was concerned why I needed so big of a truck none of her buismess she wasn't paying for it so yeah I should have done all that when I picked it up

ESTEBAN C. 
Rating:
5.0

None

JAMES F. 
Rating:
5.0

The whole process was easy and the customer service was top notch.

Sheena C. 
Rating:
5.0

Love this place. They helped me with every need.

JEREMY S. 
Rating:
5.0

Nothing, the service is great.

Joel O. 
Rating:
5.0

Customer did not leave a comment.

IVONE R. 
Rating:
5.0

Customer did not leave a comment.

TODD D. 
Rating:
5.0

Lexi and the rest of the ladys did an excellent job!!!!!8

ROBERT REID F. 
Rating:
1.0

This was the 2nd rental in a month from this location and we had nothing but trouble with the reservation, and then the truck. Costing so much more in the cost of fuel and the extra time needed for the rental.

KENNETH R. 
Rating:
5.0

Excellent customer service.

Robert F. 
Rating:
5.0

Nathan did a superb job getting me squared away as soon as i arrived to turn in my trailer. The trailer worked great, was just the perfect size for my needs, and worked flawlessly- a real bargain!

RONALD A L. 
Rating:
5.0

The workers at the call Distribution center located in El Paso Texas who called me to let me know about my equipment, we're extremely rude and mean to me. Gisela was aggressive and over the top with me. I tried to get in contact with her boss Bianka who never returned any of my attempts to contact her. I am extremely dissatisfied with the customer service that was provided to me as they were mean.

Lauren S. 
Rating:
4.0

Check the truck to make sure there are no leaks when it rains. I have water damage to several items from the roof leaking during my move.

JASON B. 
Rating:
5.0

Customer did not leave a comment.

Chester H. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Buen servicio, gracias

Rigoberto R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

STEFANIE S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

TONY W H. 
Rating:
5.0

It was every friendly ,there very good.

Juan V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pam S. 
Rating:
5.0

Everyone I have seen have been very friendly and helps.

DANA B. 
Rating:
5.0

the physical location is very nice and seemingly enough inventory. the prices here are about 25% higher than Carlsbad, so i will warn my contacts about this....overall value is marginal

ARUN S. 
Rating:
5.0

The ladies were Great and very knowledgeable about the trailer I rented!!!! Thanks again! I will be back!!

MARK H. 
Rating:
5.0

Customer did not leave a comment.

Shenavia T. 
Rating:
5.0

Customer did not leave a comment.

seth T. 
Rating:
5.0

T

ASHLEY H. 
Rating:
5.0

Customer did not leave a comment.

Danny E.  |  First Impressions 
Rating:
5.0

Excellent service especially from the general manager at Hobbs Uhaul She made sure everything went well from the beginning and end of trip. I called her after hours and she was still as friendly and helpful as if she was still at her office. No improvement needed. Very satisfied with the service.

MANUEL A. 
Rating:
5.0

Loved having a storage here! Always very helpful and the storage facility was always very clean

Stephanee C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER E. 
Rating:
5.0

Customer did not leave a comment.

Aaron P. 
Rating:
5.0

Customer did not leave a comment.

CAROL S. 
Rating:
5.0

Customer did not leave a comment.

CHANTEL B. 
Rating:
5.0

Customer did not leave a comment.

HUGO V. 
Rating:
4.0

The check-in process was not clearly explained to me. I turned in the keys to the truck prior to getting the pictures that were required so I was unable to take them. I did not know I would have to take pictures of the inside of the vehicle. It would've been much less complicated for me had that been explained during the rental process.

Ann N. 
Rating:
1.0

They tried charging me twice for mileage!!

Johnetta E O. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA K. 
Rating:
4.0

When I picked up the trailer the reservation wasn't in the computer which increased the time on the lot. Your personnel need to work on their people skills, such as proper greeting and telling people what to do, why not ask? Also show people how to get the best use out of the equipment, don't assume the customer is familiar with the trailer. I didn't know the driver side wheel well would fold dow to make it easier to get out of the vehicle. A passerby saw me craw out of the window of my car and pointed out, very embarrassing , especially for a short fat guy. This is the reason I would not I would not recommend this location.

TERRANCE S. 
Rating:
5.0

Sorry I don't remember the young lady's name, maybe Abigail (?). She was was very pleasant and made the transaction easy.

Benedict U. 
Rating:
5.0

Staff is great friendly and professional!

BRENDA H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R.  |  Overall Experience 
Rating:
3.0

Continue proving great staff service I can't remember the mama name but was good checking me out and upon return Lexy was very friendly and provided excellent service and showed a great attitude whilst I returned the truck.

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

Christen G. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Great Service!!!!

Gwynn S. 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  First Impressions 
Rating:
5.0

You guys kick ass ! Super clean equipment i was issued Thats why i always go back to U-Haul!

ALAN V. 
Rating:
3.0

Like to bot be charged 600 for 3 days when I was hospitalized for 2of them

REANNA G. 
Rating:
5.0

Customer did not leave a comment.

WILLIE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REMI t.  |  Overall Experience 
Rating:
1.0

Received a call the morning after the unit was to be returned. I was advised that the recovery process was started and that two people had missed their window because of me. Was also told that truck and get to be returned right then and there because there was already someone waiting for it. When I called Uhaul customer service They advised me that no one was waiting for it and no one had missed their time due to me not taking it back. They let me keep it for an additional three hours which helped tremendously. The customer support I received in Hobbs was horrible.

LILLY L. 
Rating:
1.0

Never got a called back from the store manager on some fees they charged me couple of months ago. I called corporate and they cannot help either. Worst service ever!!!!

David V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph I. 
Rating:
5.0

Customer did not leave a comment.

Joseph I. 
Rating:
4.0

I was the only customer wearing a mask out of 4. Your employees need to require a mask per state mandate.

Florence H. 
Rating:
4.0

Customer did not leave a comment.

RANDY C. 
Rating:
4.0

Customer did not leave a comment.

RANDY C. 
Rating:
5.0

Customer did not leave a comment.

Corina C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FIDEL M. 
Rating:
5.0

Customer did not leave a comment.

Remi T. 
Rating:
5.0

I rent from this location all the time. My business has spent over $5000 YTD. Alisha the location manager has always gone out of her way to make sure we are taken care. I appreciate everything she does. Especially when I forget to take my van back. She would work with me and was very professional. I will continue renting from this location. With my business booming like it is. This year we will be exceeding what we rented from you last year.

JOSEPH I. 
Rating:
2.0

Let customers know BEFORE renting Pickup trucks they are not allowed to pull a trailer with truck for moving needs. Instead of being treated like a crook who will abuse equipment and tow anything in the world they feel like and damage equipment. Returned truck on same day of renting on 3 day contract because I couldn't use equipment to move with (locally). So now I'm out of $50 dollar, classified as a criminal customer who wants to abuse equipment for 3 days. Sorry, I didn't realize U-hual store Managers are suspious of customers. Maybe it's because I didn't rent a trailer from Uhaul with truck rental so I was deny use of trailer hitch on pickup. Be sure to thank Hobbs Manager for perfect customer service, generating charges for unknown restrictions on equipment uses returned because customer found out full usage of rental wasn't allowed to be utilized by customer, defeating the purpose of rental and returned for none use due to undisclosed restriction. Excellent service, generate funds for not used returned equipment but oops, it was drove off parking lot for 5.5 miles, returned same day and charged twice the amount of the daily rate plus what ever other Fees but hey, you made money instead of helping customer out, great service Thanks Rick D Flippen Satisfied U-haul customer .

RICKY F. 
Rating:
5.0

Customer did not leave a comment.

Jessie B.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Facility very clean and secure.

BARRY B.  |  Overall Experience 
Rating:
5.0

Great facility. Very clean and secure. Staff does an excellent job off accommodating the customer.

Barry B. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN M N. 
Rating:
5.0

This is a great place! Easy to load and unload! Only reason I’m leaving because we moving out of town. Staff is awesome! Great experience!

Danny E.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

SHERIKA W. 
Rating:
5.0

Customer did not leave a comment.

GONZALO M F. 
Rating:
5.0

Nothing they were great.

Sheryl P. 
Rating:
5.0

Customer did not leave a comment.

James A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

We weren't sure if we were supposed to cut the zip tie that was on the lock/close mechanism so that could've been made a little clearer. But overall, awesome experience.

Rebekah T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RANDY G.  |  Overall Experience 
Rating:
5.0

Johnny on the spot to take care of the drop off. Very professional and courteous.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

Susan D. 
Rating:
3.0

I no longer have a need for a storage unit in Hobbs, NM so there would be no one that I would recommend it to so that is not really a fair question for me but there was no way to opt out of that question. My complaint probably is not specific to the Hobbs office but to u-haul in general. Recently, you raised the rent on units. I am not unreasonable and I understand there are rising costs of doing business. However, to raise rents in the time of the COVID pandemic is unconscionable and especially in an oil producing area. Fortunately, I am in a healthcare career and my salary was never impacted so this increase was bearable to me. Many were not that lucky and you chose a HORRIBLE time for the increase. Therefore, at anytime that I can avoid ever using u-haul again I will and with the amount of more superior competition available I am pretty sure that can happen. I would like to say it has been nice doing business with u-haul but...

Ron K.  |  Overall Experience 
Rating:
5.0

I have not received my deposit.

STEPHANIE C. 
Rating:
5.0

we want to thank uhaul for staff for being an AMAZING EXPERIANCE !! over all we were very pleased !!!!!

VELRENDA E. 
Rating:
5.0

Service was excellent and fast and knowledgeable

Coby H.  |  First Impressions 
Rating:
1.0

Horrible customer service asked for a replacement card and never got one took over a month just to get one called Corp to have the store manager Ashley contact me and never got a call from anyone.

Stephen P.  |  Overall Experience 
Rating:
5.0

The facility was really great I have nothing bad to say about these people they work diligently to make sure that I had a great experience cleansing this was five stars customer service is five stars Alicia and her employees her people are top-notch

Scott H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary a.  |  Overall Experience 
Rating:
3.0

I would like to have been able to access my storage unit 24 hours without a fee, 2nd level storage was too hot on really hot days. I would regularly see the temperature above 90 degrees inside the 2nd level. Needed a larger unit from the beginning but they only have 10X15 units to offer.

Victor M.  |  Overall Experience 
Rating:
5.0

Cleanest facility!!! Staff super nice and helpful—but only one guy working so it took a little longer but very pleased with his help.

scott c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ylsin N.  |  First Impressions 
Rating:
5.0

My sister will be moving to UHaul storage because of my experience. Very professional.

JAN R.  |  First Impressions 
Rating:
5.0

Awesome place and service!

Danny E.  |  First Impressions 
Rating:
5.0

Rented here before. professional group

Darrell H.  |  First Impressions 
No reviews have been submitted for this location.

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