Customer Reviews for U-Haul Moving & Storage of Holbrook

3220 reviews

1110 Lincoln Ave   Holbrook, NY 11741
(1/2 mile North of Sunrise Hwy)

(631) 589-6655

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(631) 589-6655

1110 Lincoln Ave
Holbrook, NY 11741
(1/2 mile North of Sunrise Hwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JOHNS JR L. 
Rating:
5.0

Customer did not leave a comment.

sean F. 
Rating:
5.0

Customer did not leave a comment.

Tonia P. 
Rating:
5.0

Customer did not leave a comment.

Douglas P. 
Rating:
5.0

Customer did not leave a comment.

LISAMARIE M. 
Rating:
3.0

Customer did not leave a comment.

Ryan B. 
Rating:
4.0

Customer did not leave a comment.

MICHAELJ JR K. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

Cut down the wait times. I tried to call to let them know I was going to be late but was on hold for over 30 minutes then the call got dropped. Tried to call the next day and again on hold for 23 minutes just to see if they were ok with dropping it off after they were closed

MICHAELCHARLES B. 
Rating:
5.0

The 15' truck that we rented had a transmission issue. It kept taking a longer time to bump into gear from 2nd to 3rd. The mechanic may want to take a look at that. Otherwise, good experience over all.

MARIAL D. 
Rating:
3.0

Had issues checking in online. Person at front desk was annoyed he had to do the check in in the office

GaryS D. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

ROBERTF W. 
Rating:
4.0

Tell them the fenders fold down.

Joe C. 
Rating:
5.0

The dirict number is difficult to get ahold of people but was able to get someone through the 800 number.

JAMESK II P. 
Rating:
5.0

Customer did not leave a comment.

RENATOB C. 
Rating:
1.0

When renting a vehicle, damage should be pointed out to the customer before they leave. You assume everything is fine and get back and get dinged for damage. Drove about 10 miles to pick up something quick and get charged extra. They probably made money on the same dent to scam customers. Long time U-Haul renter. Bye

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

ARTHURK L. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

Samantha B. 
Rating:
5.0

The service is great, as is.

FERDINANDL JR C. 
Rating:
5.0

Everything was great

PETER R. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN N. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Vincent B. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES JR B. 
Rating:
5.0

Friendly courteous and helpful!

Salvatore I. 
Rating:
1.0

ASS-CLOWNS!!!!! GET MY EMAIL OFF THIS RENTER!!!

EDWARD L. 
Rating:
5.0

Customer did not leave a comment.

Joseph B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHNPAUL L. 
Rating:
5.0

Customer did not leave a comment.

CHAZ E. 
Rating:
5.0

Customer did not leave a comment.

STEPHENMICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

ARTUR B. 
Rating:
5.0

Customer did not leave a comment.

ROBERTTIMOTHY M. 
Rating:
5.0

Great

Padma S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

No improvement needed great service

PETER R. 
Rating:
5.0

Manager and staff were excellent. Always accommodating.

Alfred C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
4.0

Customer did not leave a comment.

Viviana B. 
Rating:
5.0

Customer did not leave a comment.

Johannas K. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

great experience

JULIENBARRIE C. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

Customer did not leave a comment.

Darrin K. 
Rating:
4.0

Customer did not leave a comment.

Ron W. 
Rating:
5.0

Customer did not leave a comment.

Lucy C. 
Rating:
5.0

I never ended up needing the storage unit but the staff was very helpful every step of the way.

JOAN R.  |  Overall Experience 
Rating:
5.0

Everything is fine

PETER R. 
Rating:
5.0

Customer did not leave a comment.

JOHNJOSEPH O. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

great experience friendly manager knowledgeable and pleasant everything went off without a hitch was told everything needed to do. will be back again

ALBERT JR L. 
Rating:
5.0

Customer did not leave a comment.

ROBERTW M. 
Rating:
5.0

The rental process was fast and easy, employees were friendly and very helpful

William G. 
Rating:
5.0

Customer did not leave a comment.

Ray M. 
Rating:
1.0

Trailer from previous person was left dirty and my card was over charged I'm not happy

RICHARD JR D. 
Rating:
5.0

Customer did not leave a comment.

CRAIGP F. 
Rating:
1.0

Would love to talk to management

Danny Z. 
Rating:
5.0

Customer did not leave a comment.

CARLOSL N. 
Rating:
5.0

Customer did not leave a comment.

Ted D. 
Rating:
5.0

Prompt, Professional and Courteous

ERICP H. 
Rating:
3.0

He was very accommodating

Sidney J. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Great customer service for my first time renting a truck. Everything went smooth and easy

Konnor K. 
Rating:
5.0

chris always takes pride in his work he is a credit toward your company

glenn D. 
Rating:
3.0

Mobile check in process was awful. Took way too much time. Will not use again.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

HAYDENMICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMF S. 
Rating:
5.0

Customer did not leave a comment.

Dennis I. 
Rating:
5.0

Customer did not leave a comment.

MARIA H. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
4.0

Customer did not leave a comment.

JOSEPHWALTER K. 
Rating:
5.0

When calling the wait times were way too long.

BRIANA Z. 
Rating:
4.0

Customer did not leave a comment.

Peter R.  |  Overall Experience 
Rating:
5.0

ive rented your trucks quite a few times.your trucks are great.there is nt much to say.with you guys everything is covered.most of the time if customer don't know what to do.your staff will help or do most of the paper work.cant ask for better.you guys are the best and your prices are also great.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

Grace C. 
Rating:
5.0

Exceptional experience.

MERIKCHANNING D. 
Rating:
5.0

Customer did not leave a comment.

william S. 
Rating:
5.0

Always a pleasure doing business.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

George O. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
1.0

The attendant who was there both for pickup and drop off was not wearing a mask, at all. He was walking around the store without a mask. He talked and talked while he got my paperwork together, without a mask. It was so bizarre that I thought maybe the first time he just didn't realize, but when I dropped off the van again today, no mask. I could tell the other customers in the store were made anxious by it to, trying to hang back from him. I couldn't recommend anyone go to this location after seeing someone take such a careless risk; it makes me wonder what other careless risks are being taken or what other easy precautions are being ignored with the vehicles.

Stefan S. 
Rating:
5.0

Customer did not leave a comment.

URSULAMARY C. 
Rating:
5.0

Customer did not leave a comment.

RYANTIMOTHY K. 
Rating:
5.0

Customer did not leave a comment.

KEITHPATRICK M. 
Rating:
5.0

Take the customer to the vehicle make sure everything is ok.

PAULETTEM G. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
2.0

The guy who who checked me in for the equipment was rude and unprofessional. But the second gentleman who checked me out was ok. He did his best to nice to me. Uhaul needs to train their employees how to treat their customers in a professional and friendly way.

ANNA MAY D. 
Rating:
5.0

Everything was perfect!!!... Thanks.

ABRAHAMSAMUEL C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW V. 
Rating:
5.0

Uhaul employees anytime I visit are excellent. Courteous and very knowledgeable. I will be a life long customer.

Alfred C. 
Rating:
5.0

Easiest and most efficient rental I've ever had.

THOMASS W. 
Rating:
5.0

Lower your weekend mileage rate.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Michael Z. 
Rating:
5.0

During covid -19 pandemic, I wish they reimbursed you or wave the late fees because not a lot of people can pay on time. Other than that, I'm happy with uhaul experience they don't play games with you like any other storage place

Jason M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIANNE S. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
4.0

Customer did not leave a comment.

LENNOXM T. 
Rating:
5.0

Customer did not leave a comment.

suzanne c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

suzanne c.  |  First Impressions 
Rating:
5.0

Quick, informative, and friendly service!

kathleen v.  |  First Impressions 
Rating:
5.0

I rented a storage unit for almost two years had no problem. U haul of Holbrook is great

Dana H.  |  Overall Experience 
Rating:
5.0

I’m not sure of the gentleman who helped me but he was excellent. He had a beard and should be recognized. Extremely helpful and knowledgeable.

Alfred C.  |  First Impressions 
Rating:
5.0

The Holbrook NY uhaul is a very good location Highly Recommend !

VALERIE S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George Z.  |  Overall Experience 
Rating:
5.0

The folks were always friendly. Not 1 single issue.

Anthony G.  |  Overall Experience 
Rating:
5.0

Manager Chris was a great guy and his whole staff top notch

SCOTT N.  |  Overall Experience 
Rating:
5.0

Great experience. Love this facility.

ANGELLA B.  |  Overall Experience 
Rating:
5.0

Dave was very nice and helpful with the process

John M.  |  First Impressions 
Rating:
5.0

The customer service was great.

grace r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claudia M.  |  Overall Experience 
Rating:
5.0

Chris, the manager was great! Thank you.

Lori T.  |  Overall Experience 
Rating:
5.0

Having a large trailer I needed to maneuver for parking and ability to come and go as needed. The lot provided all my needs and I felt the trailer was in a safe place.

John C.  |  Overall Experience 
Rating:
3.0

Great staff and good facility. Didn't like the fact I had to waste few hours to sort out the free month for the storage because I got charged for the first month which technically should've been free.

Dharmik S.  |  Overall Experience 
Rating:
4.0

Great location ,friendly staff,great rates thanks for 4 years

ENRICO A.  |  Overall Experience 
Rating:
4.0

Helpful and friendly

Lisa K.  |  Overall Experience 
Rating:
3.0

Make sure you read and understand everything you are getting your self into ... This is a business, so even thought you might be going threw a stressful time. Your lose is there gain .

delia s.  |  First Impressions 
Rating:
5.0

i am very happy with uhaul, I would use them again for moving trucks and storage! great customer service!!!!!!

nadine o.  |  Overall Experience 
Rating:
5.0

Chris went above and beyond to accommodate the storage of our camper in such short notice. I would highly recommend them in the future.

Donna B.  |  First Impressions 
Rating:
4.0

good place, no frills, does the job.

Peter C.  |  Overall Experience 
Rating:
5.0

Excellent job

Thomas N.  |  Reservation 
Rating:
1.0

The reservation system is decietful and costly. Made a reservation with U-Haul only to be told that the "location" for which it was made would NOT honor it. No recourse, no assistance, no honor.

phil r.  |  Reservation 
Rating:
5.0

When I need to rent storage I will go to uhaul again

Genese S.  |  Overall Experience 
Rating:
1.0

Every rep stated the space i reserved was available. And it was not. Was disconnected several times. No need to say anything further. It will just bring back what a lousy experience it was.

Michael S.  |  Reservation 
Rating:
4.0

All told it was a good experience. The location should have numbers on the walls of the storage to find them easier. Employee got lost trying to find mine. He was embarrassed as was I.

TOM G.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top