Customer Reviews for U-Haul Moving & Storage of Holbrook

3171 reviews

1110 Lincoln Ave   Holbrook, NY 11741
(1/2 mile North of Sunrise Hwy)

(631) 589-6655

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(631) 589-6655

1110 Lincoln Ave
Holbrook, NY 11741
(1/2 mile North of Sunrise Hwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

Customer did not leave a comment.

Darrin K. 
Rating:
4.0

Customer did not leave a comment.

Ron W. 
Rating:
5.0

Customer did not leave a comment.

Lucy C. 
Rating:
5.0

I never ended up needing the storage unit but the staff was very helpful every step of the way.

JOAN R.  |  Overall Experience 
Rating:
5.0

Everything is fine

PETER R. 
Rating:
5.0

Customer did not leave a comment.

JOHNJOSEPH O. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

great experience friendly manager knowledgeable and pleasant everything went off without a hitch was told everything needed to do. will be back again

ALBERT JR L. 
Rating:
5.0

Customer did not leave a comment.

ROBERTW M. 
Rating:
5.0

The rental process was fast and easy, employees were friendly and very helpful

William G. 
Rating:
5.0

Customer did not leave a comment.

Ray M. 
Rating:
1.0

Trailer from previous person was left dirty and my card was over charged I'm not happy

RICHARD JR D. 
Rating:
5.0

Customer did not leave a comment.

CRAIGP F. 
Rating:
1.0

Would love to talk to management

Danny Z. 
Rating:
5.0

Customer did not leave a comment.

CARLOSL N. 
Rating:
5.0

Customer did not leave a comment.

Ted D. 
Rating:
5.0

Prompt, Professional and Courteous

ERICP H. 
Rating:
3.0

He was very accommodating

Sidney J. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Great customer service for my first time renting a truck. Everything went smooth and easy

Konnor K. 
Rating:
5.0

chris always takes pride in his work he is a credit toward your company

glenn D. 
Rating:
3.0

Mobile check in process was awful. Took way too much time. Will not use again.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

HAYDENMICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMF S. 
Rating:
5.0

Customer did not leave a comment.

Dennis I. 
Rating:
5.0

Customer did not leave a comment.

MARIA H. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
4.0

Customer did not leave a comment.

JOSEPHWALTER K. 
Rating:
5.0

When calling the wait times were way too long.

BRIANA Z. 
Rating:
4.0

Customer did not leave a comment.

Peter R.  |  Overall Experience 
Rating:
5.0

ive rented your trucks quite a few times.your trucks are great.there is nt much to say.with you guys everything is covered.most of the time if customer don't know what to do.your staff will help or do most of the paper work.cant ask for better.you guys are the best and your prices are also great.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

Grace C. 
Rating:
5.0

Exceptional experience.

MERIKCHANNING D. 
Rating:
5.0

Customer did not leave a comment.

william S. 
Rating:
5.0

Always a pleasure doing business.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

George O. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
1.0

The attendant who was there both for pickup and drop off was not wearing a mask, at all. He was walking around the store without a mask. He talked and talked while he got my paperwork together, without a mask. It was so bizarre that I thought maybe the first time he just didn't realize, but when I dropped off the van again today, no mask. I could tell the other customers in the store were made anxious by it to, trying to hang back from him. I couldn't recommend anyone go to this location after seeing someone take such a careless risk; it makes me wonder what other careless risks are being taken or what other easy precautions are being ignored with the vehicles.

Stefan S. 
Rating:
5.0

Customer did not leave a comment.

URSULAMARY C. 
Rating:
5.0

Customer did not leave a comment.

RYANTIMOTHY K. 
Rating:
5.0

Customer did not leave a comment.

KEITHPATRICK M. 
Rating:
5.0

Take the customer to the vehicle make sure everything is ok.

PAULETTEM G. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
2.0

The guy who who checked me in for the equipment was rude and unprofessional. But the second gentleman who checked me out was ok. He did his best to nice to me. Uhaul needs to train their employees how to treat their customers in a professional and friendly way.

ANNA MAY D. 
Rating:
5.0

Everything was perfect!!!... Thanks.

ABRAHAMSAMUEL C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW V. 
Rating:
5.0

Uhaul employees anytime I visit are excellent. Courteous and very knowledgeable. I will be a life long customer.

Alfred C. 
Rating:
5.0

Easiest and most efficient rental I've ever had.

THOMASS W. 
Rating:
5.0

Lower your weekend mileage rate.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Michael Z. 
Rating:
5.0

During covid -19 pandemic, I wish they reimbursed you or wave the late fees because not a lot of people can pay on time. Other than that, I'm happy with uhaul experience they don't play games with you like any other storage place

Jason M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIANNE S. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
4.0

Customer did not leave a comment.

LENNOXM T. 
Rating:
5.0

Very friendly staff, fast process.

REINHARD S. 
Rating:
4.0

You need to improve the online pick up. Thank god someone was there or I wouldn't of been able to pick up or drop off.

LORRAINER R. 
Rating:
5.0

The truck was outstanding it ran fine no problems with the equipment at all and Chris to fronted help person helped me immensely .

PATRICKJ T. 
Rating:
5.0

Customer did not leave a comment.

WAYNETIMOTHY D. 
Rating:
5.0

Had trouble adjusting the side view mirrors

JOHNA M. 
Rating:
5.0

Customer did not leave a comment.

PAULWARREN M. 
Rating:
5.0

The attendant that both processed my pickup and return was extremely helpful, pleasant and professional. He deserves 10 stars.

RUSSELLJ B. 
Rating:
5.0

Excellent personal very knowledgeable and polite.

James S. 
Rating:
5.0

Customer did not leave a comment.

Louis R. 
Rating:
5.0

The equipment was not maintained at all. They did not look at the trailer to see if there was an issue The trailer had a broken Spring that should have been found before it was rented. The tow truck driver knew it just by looking at it The roadside people were good once you got them. But sitting on the side of the road for 7 hours was a joke

PAULE C. 
Rating:
5.0

Customer did not leave a comment.

suzanne c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
4.0

Christopher was extremely professional and knowledgeable making the experience very positive

FRANCIS M. 
Rating:
5.0

I have used this location multiple times. Easy and fast check in/out. Max at the Holbrook location provides quality and helpful customer service. Would recommend to anyone.

ROBERTDAVID S. 
Rating:
5.0

a very easy experience on a stressful day. thank you. the whole process was quick, simple, and proficient.

KURT M. 
Rating:
5.0

Customer did not leave a comment.

gayle D. 
Rating:
5.0

Everything went very well with my rental and move. The U-HAUL queen size plastic mattress bags were very useful, especially since we moved after the snow and needed to rest the mattress and box spring down on wet surfaces a few times. My only comment for improvement overall for U-HUAL is to make it clearer on the website that One Way rentals are basically not available for the Long Island/NYC area. My original intent was for a One Way rental and then I had to switch to a Local Round Trip instead.

KENNETHEDWARD K. 
Rating:
2.0

I have not received a copy of my final invoice and require a copy please send me my receipt. THe truck we rented was a piece of junk and would not recommend this place to anyone.

MELISSAL S. 
Rating:
5.0

I was satisfied with the service so keep up the good job

RAMONEARTHUR-JAC R. 
Rating:
1.0

I have no words for this company. We changed the pickup/drop off location and the person on the phone changed our initial 24 hr reservation to 4 hrs without our knowledge. When we went to pickup the truck the employee told me I had 4 hrs and would be charged for the next persons reservation if I was a minute late. I advised him I was moving from Queens to Long Island and that was not possible To be back in 4 hrs. He said “that is not my problem. We have no other trucks available and To call U-Haul customer service to find another place”. He then said “oh I just looked and there's no other trucks available anywhere near us so your out of luck” with a smirk on his face. I then said I will try my best to be back in 4 hours (knowing that would not happen) and paid for the truck. When I made the reservation online it was $197. Then he rings me up and it's almost $300? After an hour on the phone on the drive to our former apartment we finally found a nice rep that said they could change our reservation back to 24 hrs so we would not be charged the next persons reservation. The employee that works at the Holbrook Lincoln avenue location is the rudest/ most unhelpful person I have ever met. We were freaking out for an hour on the drive in to our former apartment because we thought we would be charged over $600 for two reservations when we could of hired an actual moving company for $900. When we returned the truck at 5 pm that day the same employee made a sly comment and said “oh I guess you didn't need it for 24 hrs” We didn't need it for 24 hrs but that was the reservation I made. Moving in 4 hrs is not possible. My girlfriend and I will be leaving plenty of negative yelp reviews and telling our horror story of dealing with this company.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

VINCENTJOHN K. 
Rating:
5.0

The rep that helped me was very pleasant and very accommodating. I would definitely recommend the Holbrook location.

Joseph S. 
Rating:
5.0

Great friendly service

PATRICIAANN S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

russell H. 
Rating:
5.0

Everything was great!

bryan R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWJ L. 
Rating:
5.0

Always helpful and friendly and close location makes is so easy

MICHAEL V. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHYMICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

KEITHROBERT H. 
Rating:
5.0

Customer did not leave a comment.

GRAHAM L. 
Rating:
5.0

I can't count the number of times I've use this location to rent that U-Haul truck. It is clean well-maintained and trucks are usually available in a timely fashion. Service is great

GLENNR D. 
Rating:
5.0

Customer did not leave a comment.

LEANDRO C. 
Rating:
5.0

Great experience! Honestly couldn't imagine it being any more seamless.

John C. 
Rating:
5.0

Customer did not leave a comment.

SAMUELD W. 
Rating:
3.0

Customer did not leave a comment.

Pamela H. 
Rating:
5.0

Customer did not leave a comment.

Ed P. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Quick return.

Heather F. 
Rating:
3.0

I made reservation closer to home on line. I received an email confirming reservation. I received a text that vehicle would be available at another location and someone would call. The day before pickup...I had still not received a call. I called....was told the mixup was because the first location did not have requested vehicle and indeed I had to go to location further away. On checking in online....no where is it ever stated that uhaul needs to confirm with another party other than my wife in case vehicle returned late. My 3rd party friends were unavailable and resulted me waiting in the cold till resolved.... Never had this issue with Penske or other rentals...very frustrating

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHJ K. 
Rating:
5.0

Customer did not leave a comment.

Navid B. 
Rating:
1.0

Truck was leaking exerting foot wet!

MEAGANA M. 
Rating:
4.0

Customer did not leave a comment.

GEORGELOUIS G. 
Rating:
5.0

Customer did not leave a comment.

WILLIER H. 
Rating:
5.0

Customer did not leave a comment.

suzanne c.  |  First Impressions 
Rating:
5.0

Chris was very nice.

NANCYSUE D. 
Rating:
5.0

Customer did not leave a comment.

suzanne C. 
Rating:
5.0

Customer did not leave a comment.

ROBERTT K. 
Rating:
5.0

Quick, informative, and friendly service!

kathleen v.  |  First Impressions 
Rating:
5.0

I rented a storage unit for almost two years had no problem. U haul of Holbrook is great

Dana H.  |  Overall Experience 
Rating:
5.0

I’m not sure of the gentleman who helped me but he was excellent. He had a beard and should be recognized. Extremely helpful and knowledgeable.

Alfred C.  |  First Impressions 
Rating:
5.0

The Holbrook NY uhaul is a very good location Highly Recommend !

VALERIE S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George Z.  |  Overall Experience 
Rating:
5.0

The folks were always friendly. Not 1 single issue.

Anthony G.  |  Overall Experience 
Rating:
5.0

Manager Chris was a great guy and his whole staff top notch

SCOTT N.  |  Overall Experience 
Rating:
5.0

Great experience. Love this facility.

ANGELLA B.  |  Overall Experience 
Rating:
5.0

Dave was very nice and helpful with the process

John M.  |  First Impressions 
Rating:
5.0

The customer service was great.

grace r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claudia M.  |  Overall Experience 
Rating:
5.0

Chris, the manager was great! Thank you.

Lori T.  |  Overall Experience 
Rating:
5.0

Having a large trailer I needed to maneuver for parking and ability to come and go as needed. The lot provided all my needs and I felt the trailer was in a safe place.

John C.  |  Overall Experience 
Rating:
3.0

Great staff and good facility. Didn't like the fact I had to waste few hours to sort out the free month for the storage because I got charged for the first month which technically should've been free.

Dharmik S.  |  Overall Experience 
Rating:
4.0

Great location ,friendly staff,great rates thanks for 4 years

ENRICO A.  |  Overall Experience 
Rating:
4.0

Helpful and friendly

Lisa K.  |  Overall Experience 
Rating:
3.0

Make sure you read and understand everything you are getting your self into ... This is a business, so even thought you might be going threw a stressful time. Your lose is there gain .

delia s.  |  First Impressions 
Rating:
5.0

i am very happy with uhaul, I would use them again for moving trucks and storage! great customer service!!!!!!

nadine o.  |  Overall Experience 
Rating:
5.0

Chris went above and beyond to accommodate the storage of our camper in such short notice. I would highly recommend them in the future.

Donna B.  |  First Impressions 
Rating:
4.0

good place, no frills, does the job.

Peter C.  |  Overall Experience 
Rating:
5.0

Excellent job

Thomas N.  |  Reservation 
Rating:
1.0

The reservation system is decietful and costly. Made a reservation with U-Haul only to be told that the "location" for which it was made would NOT honor it. No recourse, no assistance, no honor.

phil r.  |  Reservation 
Rating:
5.0

When I need to rent storage I will go to uhaul again

Genese S.  |  Overall Experience 
Rating:
1.0

Every rep stated the space i reserved was available. And it was not. Was disconnected several times. No need to say anything further. It will just bring back what a lousy experience it was.

Michael S.  |  Reservation 
Rating:
4.0

All told it was a good experience. The location should have numbers on the walls of the storage to find them easier. Employee got lost trying to find mine. He was embarrassed as was I.

TOM G.  |  Reservation 
Rating:
5.0

.

PATRICK D.  |  Overall Experience 
Rating:
1.0

I was given a day to pick up my UBox. I arrived, and the staff member could not drive the forklift. I went back again, and the same thing happened. Very poor management at this place. I won’t be back.

Katharine P.  |  Overall Experience 
No reviews have been submitted for this location.

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