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sal T.Customer Reviews for U-Haul Moving & Storage of Holbrook
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
None- everything done well.
Salvatore L.They changed me for the very small dent On the door And I'm sure was there when I rented a truck but I cannot prove. I never going back
Victor F.The staff was excellent and very professional.
francisco R.They fuel cost was a little high but all in all great experience thank you
Andrew K.Excellent service People on phone were very helpful and polite You Were a pleasure to work with I highly recommend using your company .
steve T.They have the worst customer service ever. I rented a truck for 2 days, and someone put 1 day in the system, someone call me that night to yelling at me that they need the truck back; all my stuff was in the truck, I asked for another truck to put my stuff and they said that everything is reserved so he asked me to take my stuff out of the truck because they needed.
aldair T.I ordered a utility Dolly and it wasn't there, it made my move a bit difficult
Carlos L.Absolutely the worst experience the worst customer service would never recommend
karen B.What a bargain I will use trailer again definitely
Joe P.The manager, I didn’t get his name unfortunately, was extremely helpful, patient and understanding. After two days of driving from south Florida to Long Island i realized I needed two storage units. Renting the truck itself only provided one storage unit but it was not big enough, understanding my dilemma the manager honored a second storage space at no cost. This was extremely appreciated and unexpected. All around this location has amazing service.
Katia C. | Overall ExperienceEverthing went perfect from pickup to return.
Jacques F.Awesome experience. Thank you for offering this service and the professionalism of each person that worked there.
pete C.Nothing more. Great experience.
Salvatore L.I was switch to this location at the last minute. Service was terrible
GREGORY A.Friendly and efficient service combined with good price.
Andrew K.Nothing
SCOTTM M.Nothing to improve. Great job being done
Joseph A.Doing a great job over there. The manager Chris is really on top of it. Great job
Joseph A.The facility at Holbrook was extremely helpful and courteous
Katia C. | First ImpressionsIt was perfect
CHARLES D.The overall Uhaul experience was great.
Salvatore L.Fire the manager. He's an asshole
JUSTINW K.The associate in the morning came across a bit rude and not the most helpful while the associate in the afternoon was extremely helpful and friendly. Even though I returned it after store operating hours she greatly helped to explain how the online return process worked
Stephen Q.Trucks worked fine but are getting old! Need a new fleet. :)
Chris W.The manager Chris was very helpful. It was an overall great experience. I highly recommend
TIM L.Great guys great service
ANTHONY G.Every aspect of the rental went well. Thank you to Dustin for checking our car for trailer compatibility and hooking it on. Both the guys I dealt with were polite and accommodating.
Christopher L.No improvement necessary. Had a great experience, employees at pickup and drop off were great !
James D.The employee shouldn't complain about a customer walking in right before closing time. He also shouldn't complain about how bad a mood he's in. He made the encounter very uncomfortable
Fausto R.The whole experience from start to finish could not have been better, Chris checked me out on Monday morning and in Thursday morning like a pro.
Peter R.Unable to make the return over the phone, had to leave trailer and call next morning to make sure everything was fine
Wilmer P.Excellent
Doreen R.NO ISSUE with location. Online system would not let me complete transaction through phone. Caused delay having to go inside, wait on line, etc. Will not use again (however employees were nice).
Christopher C.i can't understand why you wouldn't have a business division or corporate account division. I've been using the Holbrook NY location for many years on a regular basis for my business and I'm treated as a one-off customer. Friday's up charges shouldn't be for frequent business users. In fact, frequent business users should get a discount for repeat business. If i find another suitable truck rental, i would never rent from U-Haul!! i doubt this comment will spark any interest in improving customer relations. If so, Anthony Williams - Eastern Business Solutions - 631-567-8111
Anthony W.The gentleman that checked me in was efficient, polite, and answered all of my questions
Jessie B.Have equipment there when it Reserved for a specific time. Once our trailer arrived about 20 minutes to a half hour late and it was full of dirt when we got to do a site where we wanted to put some furniture in it need to clean equipment and have it there on time
Dennis G.I would highly recommend this uhaul location.
Thomas S. | Overall ExperienceEverything you could hope for been there 8 yrs already
Mark K. | First Impressionswas not the cleanest rent what up frequently and significantly
DEBORHA E. | Overall ExperienceAll employees have been extremely professional and helpful. Chris the manager is awesome!
JAMES G. | Overall ExperienceThe previous employee called the police because he thought I stole the truck. Very embarrassing for me and the police.
TOM G. | Overall ExperienceManager and staff were excellent. Always accommodating.
Alfred C. | Overall ExperienceI never ended up needing the storage unit but the staff was very helpful every step of the way.
JOAN R. | Overall ExperienceDuring covid -19 pandemic, I wish they reimbursed you or wave the late fees because not a lot of people can pay on time. Other than that, I'm happy with uhaul experience they don't play games with you like any other storage place
Jason M. | First ImpressionsQuick, informative, and friendly service!
kathleen v. | First ImpressionsI rented a storage unit for almost two years had no problem. U haul of Holbrook is great
Dana H. | Overall ExperienceI’m not sure of the gentleman who helped me but he was excellent. He had a beard and should be recognized. Extremely helpful and knowledgeable.
Alfred C. | First ImpressionsThe Holbrook NY uhaul is a very good location Highly Recommend !
VALERIE S. | Overall ExperienceThe folks were always friendly. Not 1 single issue.
Anthony G. | Overall ExperienceManager Chris was a great guy and his whole staff top notch
SCOTT N. | Overall ExperienceGreat experience. Love this facility.
ANGELLA B. | Overall ExperienceDave was very nice and helpful with the process
John M. | First ImpressionsThe customer service was great.
grace r. | Overall ExperienceChris, the manager was great! Thank you.
Lori T. | Overall ExperienceHaving a large trailer I needed to maneuver for parking and ability to come and go as needed. The lot provided all my needs and I felt the trailer was in a safe place.
John C. | Overall ExperienceGreat staff and good facility. Didn't like the fact I had to waste few hours to sort out the free month for the storage because I got charged for the first month which technically should've been free.
Dharmik S. | Overall ExperienceGreat location ,friendly staff,great rates thanks for 4 years
ENRICO A. | Overall ExperienceHelpful and friendly
Lisa K. | Overall ExperienceMake sure you read and understand everything you are getting your self into ... This is a business, so even thought you might be going threw a stressful time. Your lose is there gain .
delia s. | First Impressionsi am very happy with uhaul, I would use them again for moving trucks and storage! great customer service!!!!!!
nadine o. | Overall ExperienceChris went above and beyond to accommodate the storage of our camper in such short notice. I would highly recommend them in the future.
Donna B. | First Impressionsgood place, no frills, does the job.
Peter C. | Overall ExperienceExcellent job
Thomas N. | ReservationThe reservation system is decietful and costly. Made a reservation with U-Haul only to be told that the "location" for which it was made would NOT honor it. No recourse, no assistance, no honor.
phil r. | ReservationWhen I need to rent storage I will go to uhaul again
Genese S. | Overall ExperienceEvery rep stated the space i reserved was available. And it was not. Was disconnected several times. No need to say anything further. It will just bring back what a lousy experience it was.
Michael S. | ReservationAll told it was a good experience. The location should have numbers on the walls of the storage to find them easier. Employee got lost trying to find mine. He was embarrassed as was I.
TOM G. | Reservation.
PATRICK D. | Overall ExperienceI was given a day to pick up my UBox. I arrived, and the staff member could not drive the forklift. I went back again, and the same thing happened. Very poor management at this place. I won’t be back.
Katharine P. | Overall Experience