Customer Reviews for U-Haul Moving & Storage of Holbrook

3,612 reviews

1110 Lincoln Ave   Holbrook, NY 11741
(1/2 mile North of Sunrise Hwy)

(631) 589-6655

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(631) 589-6655

1110 Lincoln Ave
Holbrook, NY 11741
(1/2 mile North of Sunrise Hwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

sal T. 
Rating:
5.0

None- everything done well.

Salvatore L. 
Rating:
5.0

Customer did not leave a comment.

marc l.  |  First Impressions 
Rating:
1.0

They changed me for the very small dent On the door And I'm sure was there when I rented a truck but I cannot prove. I never going back

Victor F. 
Rating:
5.0

Customer did not leave a comment.

michael A. 
Rating:
5.0

The staff was excellent and very professional.

francisco R. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

They fuel cost was a little high but all in all great experience thank you

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

louis D. 
Rating:
4.0

Customer did not leave a comment.

Shawn M. 
Rating:
4.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Excellent service People on phone were very helpful and polite You Were a pleasure to work with I highly recommend using your company .

steve T. 
Rating:
1.0

They have the worst customer service ever. I rented a truck for 2 days, and someone put 1 day in the system, someone call me that night to yelling at me that they need the truck back; all my stuff was in the truck, I asked for another truck to put my stuff and they said that everything is reserved so he asked me to take my stuff out of the truck because they needed.

aldair T. 
Rating:
5.0

I ordered a utility Dolly and it wasn't there, it made my move a bit difficult

Carlos L. 
Rating:
1.0

Absolutely the worst experience the worst customer service would never recommend

karen B. 
Rating:
4.0

Customer did not leave a comment.

Cynthia C. 
Rating:
5.0

What a bargain I will use trailer again definitely

Joe P. 
Rating:
5.0

Customer did not leave a comment.

Todd A. 
Rating:
5.0

Customer did not leave a comment.

paul M. 
Rating:
5.0

Customer did not leave a comment.

Tunde C. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

The manager, I didn’t get his name unfortunately, was extremely helpful, patient and understanding. After two days of driving from south Florida to Long Island i realized I needed two storage units. Renting the truck itself only provided one storage unit but it was not big enough, understanding my dilemma the manager honored a second storage space at no cost. This was extremely appreciated and unexpected. All around this location has amazing service.

Katia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
3.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Natacha A. 
Rating:
5.0

Everthing went perfect from pickup to return.

Jacques F. 
Rating:
5.0

Awesome experience. Thank you for offering this service and the professionalism of each person that worked there.

pete C. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Nothing more. Great experience.

Salvatore L. 
Rating:
1.0

I was switch to this location at the last minute. Service was terrible

GREGORY A. 
Rating:
5.0

Friendly and efficient service combined with good price.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

NIKITA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven D. 
Rating:
5.0

Nothing

SCOTTM M. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
5.0

Customer did not leave a comment.

christopher V. 
Rating:
5.0

Nothing to improve. Great job being done

Joseph A. 
Rating:
5.0

Doing a great job over there. The manager Chris is really on top of it. Great job

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD A. 
Rating:
5.0

The facility at Holbrook was extremely helpful and courteous

Katia C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katia C. 
Rating:
5.0

Customer did not leave a comment.

Katia C. 
Rating:
5.0

It was perfect

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

Danielle H. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD L. 
Rating:
4.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

loretta E. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

The overall Uhaul experience was great.

Salvatore L. 
Rating:
3.0

Customer did not leave a comment.

Tadeusz J. 
Rating:
1.0

Fire the manager. He's an asshole

JUSTINW K. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

viny M. 
Rating:
5.0

Customer did not leave a comment.

Salvatore B. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

Adam G. 
Rating:
5.0

Customer did not leave a comment.

Alexis D. 
Rating:
5.0

Customer did not leave a comment.

Peter P. 
Rating:
5.0

Customer did not leave a comment.

Kathlyn P. 
Rating:
5.0

Customer did not leave a comment.

CAESAR Q. 
Rating:
4.0

Customer did not leave a comment.

Theodore K. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
4.0

The associate in the morning came across a bit rude and not the most helpful while the associate in the afternoon was extremely helpful and friendly. Even though I returned it after store operating hours she greatly helped to explain how the online return process worked

Stephen Q. 
Rating:
5.0

Customer did not leave a comment.

Morvenna F. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

Ted K. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

RUOXU J. 
Rating:
5.0

Trucks worked fine but are getting old! Need a new fleet. :)

Chris W. 
Rating:
5.0

The manager Chris was very helpful. It was an overall great experience. I highly recommend

TIM L. 
Rating:
5.0

Great guys great service

ANTHONY G. 
Rating:
5.0

Every aspect of the rental went well. Thank you to Dustin for checking our car for trailer compatibility and hooking it on. Both the guys I dealt with were polite and accommodating.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

No improvement necessary. Had a great experience, employees at pickup and drop off were great !

James D. 
Rating:
1.0

The employee shouldn't complain about a customer walking in right before closing time. He also shouldn't complain about how bad a mood he's in. He made the encounter very uncomfortable

Fausto R. 
Rating:
5.0

The whole experience from start to finish could not have been better, Chris checked me out on Monday morning and in Thursday morning like a pro.

Peter R. 
Rating:
4.0

Customer did not leave a comment.

LEEROBERT O. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Unable to make the return over the phone, had to leave trailer and call next morning to make sure everything was fine

Wilmer P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD A D. 
Rating:
5.0

Customer did not leave a comment.

ERIC J. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

david K. 
Rating:
5.0

Customer did not leave a comment.

Jesse F. 
Rating:
5.0

Customer did not leave a comment.

Jesse F. 
Rating:
5.0

Excellent

Doreen R. 
Rating:
1.0

NO ISSUE with location. Online system would not let me complete transaction through phone. Caused delay having to go inside, wait on line, etc. Will not use again (however employees were nice).

Christopher C. 
Rating:
3.0

i can't understand why you wouldn't have a business division or corporate account division. I've been using the Holbrook NY location for many years on a regular basis for my business and I'm treated as a one-off customer. Friday's up charges shouldn't be for frequent business users. In fact, frequent business users should get a discount for repeat business. If i find another suitable truck rental, i would never rent from U-Haul!! i doubt this comment will spark any interest in improving customer relations. If so, Anthony Williams - Eastern Business Solutions - 631-567-8111

Anthony W. 
Rating:
5.0

The gentleman that checked me in was efficient, polite, and answered all of my questions

Jessie B. 
Rating:
5.0

Customer did not leave a comment.

Brendan B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASMICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
3.0

Have equipment there when it Reserved for a specific time. Once our trailer arrived about 20 minutes to a half hour late and it was full of dirt when we got to do a site where we wanted to put some furniture in it need to clean equipment and have it there on time

Dennis G. 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

Customer did not leave a comment.

Brendan B. 
Rating:
5.0

I would highly recommend this uhaul location.

Thomas S.  |  Overall Experience 
Rating:
5.0

Everything you could hope for been there 8 yrs already

Mark K.  |  First Impressions 
Rating:
3.0

was not the cleanest rent what up frequently and significantly

DEBORHA E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Layla B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CURTISWILLIAM B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tiffany R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie F.  |  Overall Experience 
Rating:
5.0

All employees have been extremely professional and helpful. Chris the manager is awesome!

JAMES G.  |  Overall Experience 
Rating:
4.0

The previous employee called the police because he thought I stole the truck. Very embarrassing for me and the police.

TOM G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph B.  |  First Impressions 
Rating:
5.0

Manager and staff were excellent. Always accommodating.

Alfred C.  |  Overall Experience 
Rating:
5.0

I never ended up needing the storage unit but the staff was very helpful every step of the way.

JOAN R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter R.  |  Overall Experience 
Rating:
5.0

During covid -19 pandemic, I wish they reimbursed you or wave the late fees because not a lot of people can pay on time. Other than that, I'm happy with uhaul experience they don't play games with you like any other storage place

Jason M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

suzanne c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

suzanne c.  |  First Impressions 
Rating:
5.0

Quick, informative, and friendly service!

kathleen v.  |  First Impressions 
Rating:
5.0

I rented a storage unit for almost two years had no problem. U haul of Holbrook is great

Dana H.  |  Overall Experience 
Rating:
5.0

I’m not sure of the gentleman who helped me but he was excellent. He had a beard and should be recognized. Extremely helpful and knowledgeable.

Alfred C.  |  First Impressions 
Rating:
5.0

The Holbrook NY uhaul is a very good location Highly Recommend !

VALERIE S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George Z.  |  Overall Experience 
Rating:
5.0

The folks were always friendly. Not 1 single issue.

Anthony G.  |  Overall Experience 
Rating:
5.0

Manager Chris was a great guy and his whole staff top notch

SCOTT N.  |  Overall Experience 
Rating:
5.0

Great experience. Love this facility.

ANGELLA B.  |  Overall Experience 
Rating:
5.0

Dave was very nice and helpful with the process

John M.  |  First Impressions 
Rating:
5.0

The customer service was great.

grace r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claudia M.  |  Overall Experience 
Rating:
5.0

Chris, the manager was great! Thank you.

Lori T.  |  Overall Experience 
Rating:
5.0

Having a large trailer I needed to maneuver for parking and ability to come and go as needed. The lot provided all my needs and I felt the trailer was in a safe place.

John C.  |  Overall Experience 
Rating:
3.0

Great staff and good facility. Didn't like the fact I had to waste few hours to sort out the free month for the storage because I got charged for the first month which technically should've been free.

Dharmik S.  |  Overall Experience 
Rating:
4.0

Great location ,friendly staff,great rates thanks for 4 years

ENRICO A.  |  Overall Experience 
Rating:
4.0

Helpful and friendly

Lisa K.  |  Overall Experience 
Rating:
3.0

Make sure you read and understand everything you are getting your self into ... This is a business, so even thought you might be going threw a stressful time. Your lose is there gain .

delia s.  |  First Impressions 
Rating:
5.0

i am very happy with uhaul, I would use them again for moving trucks and storage! great customer service!!!!!!

nadine o.  |  Overall Experience 
Rating:
5.0

Chris went above and beyond to accommodate the storage of our camper in such short notice. I would highly recommend them in the future.

Donna B.  |  First Impressions 
Rating:
4.0

good place, no frills, does the job.

Peter C.  |  Overall Experience 
Rating:
5.0

Excellent job

Thomas N.  |  Reservation 
Rating:
1.0

The reservation system is decietful and costly. Made a reservation with U-Haul only to be told that the "location" for which it was made would NOT honor it. No recourse, no assistance, no honor.

phil r.  |  Reservation 
Rating:
5.0

When I need to rent storage I will go to uhaul again

Genese S.  |  Overall Experience 
Rating:
1.0

Every rep stated the space i reserved was available. And it was not. Was disconnected several times. No need to say anything further. It will just bring back what a lousy experience it was.

Michael S.  |  Reservation 
Rating:
4.0

All told it was a good experience. The location should have numbers on the walls of the storage to find them easier. Employee got lost trying to find mine. He was embarrassed as was I.

TOM G.  |  Reservation 
Rating:
5.0

.

PATRICK D.  |  Overall Experience 
Rating:
1.0

I was given a day to pick up my UBox. I arrived, and the staff member could not drive the forklift. I went back again, and the same thing happened. Very poor management at this place. I won’t be back.

Katharine P.  |  Overall Experience 
No reviews have been submitted for this location.

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