Customer Reviews for U-Haul Moving & Storage of Holland

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Holland

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Brendon J. on

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Brendon J. on

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Aaron M. on

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Richard D. on

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Keopraseuth S. on

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The location had a lot of system malfunction. It took them forever to process my reservation. Other than that, the staff was very friendly.

James P. on

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No comment

MATT S. on

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A plus service

PATRICK C. on

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Easy to deal with. Lots of options. Good selection of moving supplies.

Aronromero G. on

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michael G. on

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Dale H. on

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Marleen F. on

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Veejay G. on

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Mark C. on

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The Manager, Day, is great with customers-- well done!! Thanks.

Michael K. on

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The staff were very helpful. The electrical on my hitch was a little messed up and the staff went the extra mile to fix it for me! Thank you so much!!

James D. on

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Philliprichard G. on

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RUSSELL F. on

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In & Out, fast drop off

Russ G. on

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Frustrated that they charged me for a cleaning when it was not my fault.

Robert I. on

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Everything went very well

axel t. on

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karina d. on

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Matthew B. on

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The staff at this location was exceptional. Had recently bought a car, noticed the trailer wiring harness on the vehicle was missing the female end. Got a new one at autozone which the autozone people put on. Showed up at this location and they noticed that it was not the right kind. They put the correct piece on for me and then went to test it. only the power was working. They then went and checked the fuses that controlled the trailer lights and helped me replace all of those too. They showed me how to hook up the trailer and then i hit the road. Thank you all so much for your help.

Chris C. on

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Gregory C. on

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Same as pick up lovation...make 24 hour drop-off a feature.

Joyce W. on

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Staff extremely helpful and welcoming. This was much appreciated on a stressful day.

Megan G. on

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Austin J. on

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Thomas C. on

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John S. on

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Great customer service!

Barbara V. on

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I was pleased with my storage unit.

Richard J. on

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Benjamin A. on

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Elizabeth was excellent in securing a trailer since the system overbooked. This happened last time as well but no one caught it. Thankfully this time she did. Much better experience than last time not having to drive 60 miles out of my way to get what I needed.

CRAIG J. on

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It took 20 minutes before a representative helped me. I was just standing there waiting to be helped.

Charles T. on

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Very positive experience; staff very helpful & store well maintained and very clean (also great location, just off highway easy to get to & return.

Ben K. on

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Brian C. on

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Larry D. on

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Delmarie M. on

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Returned a day early but wasn’t even given any refund back Wow. I guess to get your money worth everyone should not return til do ? Instead was charged extra for a few extra miles. Literally

Theodorejohn V. on

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Thomas C. on

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Darryl W. on

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ashley b. on

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Hairong W. on

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John S. on

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Very friendly staff; great customer service

jennifer p. on

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Jay B. on

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Dale T. on

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Peder O. on

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Anthony S. on

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Very helpful! Excellent experience

jorge g. on

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beth w. on

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My experience was wonderful and I appreciated all that everyone did to help me.

EARL P. on

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Caleb was excellent!!!!

Keith J. on

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James D. on

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Jeff D. on

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The upgrades to this location are excellent.

John S. on

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The people here was it very exceptional candidate courteous she did everything above and beyond her duties

Clarence M. on

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Nothing. Friendliness and service was best U-Haul store experience

Karla B. on

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DIANE M. on

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William W. on

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We had an excellent uhaul store rep even though he was working by himself.

Dave V. on

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after hours drop off is nice but the process is long and cumbersome.

Ken S. on

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Robert is an outstanding customer service representative. ??

Jay G. on

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Dennis D. on

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Great customer service.

David G. on

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Teach personnel how to read gas gauges. We had to put in an extra ten dollars of gas because the gauge was not read correctly.

Tory M. on

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Staff was great. Very friendly, professional and knowledgeable. Office was clean and bright. Very impressed!

Matt o. on

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VICKEY K. on

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Dan T. on

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Did not have the flat bed trailer requested. Had to make another trip with boat to pick up longer materials needed. Enclosed trailer pulled good and was in good condition. Everyone working was helpful.

Darren M. on

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Brandan L. on

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James A. on

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Mary F. on

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Perfect thank you

john g. on

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amber m. on

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thomas p. on

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Nothing

Curtis D. on

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Jan W. on

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andrew s. on

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Christopher A. on

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Eric L. on

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Eddie M. on

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Katherine H. on

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Susanne T. on

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great LOCATION and can do attitude.

melinda m. on

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Good experience..no hassles.

gary h. on

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Ryan K. on

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Representative was very helpful hooking up my trailer and helping me connect the lights.

Edwin S. on

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Karl G. on

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If you go here ask for Elizabeth Williams, she knows the trailers well, and will take the time to make sure your set up correctly. Great service! Thanks

RICHARD ALLEN s. on

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Kris G. on

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Angie S. on

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Staff was friendly and helpful. They went out of their way to make this a good experience.

Timmons L. on

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Manager very helpful.

kim f. on

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Uhaul is the only business where you can reserve a 4 X 8 trailer, have a printed copy of the agreement when you walk in and they say we don't have that trailer at this location. What they told me, "someone probably reserved it before you did." Yet, I had a reservation. Terrible customer service!!

Chris R. on

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Beautiful new facility. Well stocked and equipment was ready when I arrived.

paul k. on

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Charlotte C. on

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Jennifer R. on

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The staff was incredible!! The GM was very knowledgeable and helpful! I feel that she went out of her way to ensure our experience was positive. The man that helped us with the return was very friendly, and asked questions to make sure we didn’t experience any problems and that we were happy with our rental. We are now considering renting storage space because our experience was very customer centric.

Michael T. on

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I left vehicle after hours so really didn’t apply at all. Drop box should have been more visible or signs showing where the box was.

brian m. on

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Everyone was friendly and helpful. Thanks.

Susan W. on

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Day and Elizabeth were very helpful and professional. Had to call several times. Each time I spoke with the store itself, they were patient and answered all my concerns.

joseph r. on

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Warren H. on

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Jay G. on

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Nick S. on

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I went in to change and a reservation and the lady there did not change anything in the system. I went to pick it up on the day I requested and the different lady there told me I wasn't in the right location and I had to pay more than I originally saw. I then tried to call corporate to have the rate changed and some guy told me that we would credit me but I have not seen anything as of it. Very disappointed. I have rented many mutuals in the past and this was the worst experience by far.

Rebekah M. on

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I wish that I could remember the names of the people who helped us. They were knowledgeable and kind. They even changed our fuse so we had lights. I didn't even know the fuse was blown. Thank you so much for your help!!!

Paul L. on

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Personnel were great - helpful, proactive, and very courteous

Timothy H. on

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I returned the dolly and literally handed it to a customer service employee. Now I'm on the phone for the third time trying to get them to not charge me for a dolly that they say I still have.

Jeff E. on

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The Person who served me at this location was extremely friendly and helpful, while also being very thorough.

norman c. on

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Tucker S. on

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Everything was excellent. Great staff, great equipment, no surprises.

Cassandra R. on

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I got a call the day we were supposed to return it and a staff member here told us we were late to drop it off. Saying it should have been dropped off the night before. She went on to say, we were going to be charged extra for keeping it past the due date. Long story short- when we got there and shows our information to the staff they didn’t argue it. I firmly believe it was not this locations fault for the debacle, the pick up location was a mess.

Keopraseuth S. on

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Very friendly staff.

Richard S. on

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Sam H. on

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John F. on

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savannah w. on

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Sonia M. on

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Fred H. on

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They were all very polite and helpful.

dave h. on

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Cheryl E. on

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Tom H. on

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Bruce G. on

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Day and Caleb were both very professional and friendly. This UHaul location is top notch !

Javier L. on

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Lorna B. on

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leonard r. on

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jennifer j. on

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I pulled in and there was a employee waiting for me to show me where to park the trailer and I was out of there in minutes

KEVIN M. on

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Julie M. on

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Victor T. on

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Personal not trained! Manager had to do the paperwork.

Victor T. on

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Personal not trained! Manager finally came and took over! Had a free rental unit that came with truck rental had to fill out duplicate information

David H. on

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anthony w. on

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Michael J. on

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allen l. on

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andre r. on

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I was renting a hand truck for 2 hours and around $8. The equipment was great and got the job done. In order to get it, I had to - provide a driver license - an email address - a contact phone number - an emergency contact phone number I got 3 emails about this deal. This seems an excessive data collection for a contract under $10 about an item that sells for under $50.

Matthew D. on

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The U-Haul website should better communicate what vehicle types are available at each location - it doesn't look good when a customer can reserve one size of truck yet find out later that the location doesn't actually have that truck.

Susan G. on

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Heather B. on

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brandon m. on

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Honestly cant think of anything. Service was awesome.

Joseph W. on

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Jordan T. on

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All went well, I just think that $25 is steep for a simple sweep out. It's not like I had mud all over inside. Beside the cleaning fee, I had a great experience.

Melissa N. on

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Allen e. on

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DAWN B. on

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kenneth f. on

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Nothing

kathy v. on

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I would explain what “safe tow” meant so people would know they would have to pay an extra fee of $20 plus. Also, the drop off location you recommended does not take tow trailers, that had to be straightened out by us, as we had to locate a new drop off. Other than those 2 things, everyone was very pleasant.

jim t. on

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it was a smooth transition. the employee met me as I pulled in, she knew my name from her e-mail which she did pay attention to and she asked if there were any problems difficulties or anything like that. Very effeceint

Aaryn B. on

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I requested furniture pads and a dolly which I did not receive--it looks like I still paid for them. Also when I tried to use the website to return my truck it did not work at all. I wasted over 30 minutes trying to make it work before I finally called someone and they told me I could just leave the key. I wish I had known that earlier and not wasted so much time.

Marianne C. on

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Thelma E. on

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This is the cleanest, best run Uhaul facility I have ever used! The staff is friendly and they get you in and out very quickly without making you feel rushed. I will definitely recommend them! Really a great experience, from making the reservation over the phone, to dropping off the truck!

Debra V. on

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The staff were very professional and customer service oriented. Great friendly efficient service!

Kathy M. on

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Brenda P. on

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brent m. on

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Day is great

DARREN W. on

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JEFFREY P. on

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This is one of the most impressive U-Haul sites I have seen. We received prompt, friendly service.

Jimmy C. on

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cheri s. on

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Keith at store 72 should lose his position for the way he treated me

debra s. on

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dwight e. on

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The gentleman that wrote the contract that checked me out was the nicest guy in the world and helpful - as was girl that checked me in .. However the trailer was rented to me knowing the door would stick shut or open and I thought I was going to have to drive over hour back in middle of night to get door opened the next morning .. When I checked it back in girl told me she knew about the door and thought because of cold weather that was issue - the track in the door is worn out.. other than this employees were amazingly nice and kind .

Ronald F. on

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Nothing--the staff were terrific, especially the gentleman that assisted with the drop-off. This was an easy, seamless rental and I would recommend this location!

Melinda B. on

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The price I reserved for was not the price they tried to charge me when I went to pick up the truck. Also I was told it was going to cost me almost 100 bucks to rent the appliance dolly for 2 days, but when I reserved it I was told it was 10 bucks a day. I could buy a dolly for less than that. We had to call up friends to borrow a dolly...

Jason R. on

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Trentin K. on

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Joshua D. on

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The employees was very helpful and friendly!

Mike B. on

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Joe G. on

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Extremely clean truck and store, very friendly customer service,. Will definitely use again in this area if needed. Thank you

Marcia L. on

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Great experience

Ronald G. on

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Give MS Car a promotion

William K. on

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Kevin S. on

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Thomas T. on

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Anthony D. on

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Louann H. on

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Tim B. on

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Keith V. on

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We were overcharged for gasoline. When we contacted the U Haul office, they responded quickly and adjusted the charges appropriately.

Brent D. on

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Farrah S. on

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Get employees who don’t mislead you by telling you that you get two days at no extra charge, then charge you for two days. My family will never use your company again.