Customer Reviews for U-Haul Moving & Storage of Holland

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Holland

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Prathika S. on

Rating:

I would definitely recommend it if you want a good storage area when your moving to a new place! Great experience

Don R. on

Rating:

Everything was better than I expected.

terry d. on

Rating:

The young lady that works second shift ...AWESOME ! Can’t remember her name but her dad is in charge of trailer repairs and rentals

Richard G. on

Rating:

Customer did not leave a comment.

Dean D. on

Rating:

Customer did not leave a comment.

Daniel S. on

Rating:

I highly recommend. Great employees!

Daniel S. on

Rating:

An efficient and friendly operation. I highly recommend this location and employees.

Joseph F. on

Rating:

Customer did not leave a comment.

Julian H. on

Rating:

Everything was smooth and easy!

Troy T. on

Rating:

Staff was very helpful and polite. Would recommend this location to anyone that asks.

Prathika S. on

Rating:

I loved the service. They were very friendly!! I would surely recommend this to anyone who is in need of a storage unit!!!!

Dave S. on

Rating:

1) Provide a lock for the hitch? I semi-worried that someone would unhook and steal the trailer. Really nothing stopping them. 2) Put bumpers between the gate and the trailer. I ended up putting shims in-between because the noise going over bumps was quite loud in my Saturn Outlook. Probably wouldn't hear it in a pickup truck, buy with my vehicle, it would have helped. Other than those two very minor items, the rental was great.

Paolo S. on

Rating:

Very friendly staff

Barton P. on

Rating:

They were waiting for me and really friendly

Steve B. on

Rating:

Customer did not leave a comment.

John G. on

Rating:

Customer did not leave a comment.

Kennethjames V. on

Rating:

The extra work (taking pictures, additional info, etc.) has slowed the whole reservation process down. Suggest if you have someone in the system and they have a good track record... should be an “express” reservation. I really hate 30-45 mins from arrival to drive off - too long! Also, could consider freq rental perks! :-) Thanks, Ken

Kathy K. on

Rating:

Hands down, the best U-Haul location we have ever used! Very clean, friendly, quick, and customer-focused. Thanks for making our move as easy as possible!

Jeromechester P. on

Rating:

One of the best experiences using UHaul I have ever had. The staff was exceptionally friendly and helpful. I will use the service again and recommend to anyone I know.

Mark F. on

Rating:

Customer did not leave a comment.

Thomas O. on

Rating:

Overall, the experience was terrible due to the errors by your central scheduling. The U-Haul 800# messed up the truck and trailer pickups and drop offs. Your 800# caused us so much stress it is unbelievable and inexcusable. I will NEVER use U-Haul again. EVER.

edward l. on

Rating:

Day was A#1 and her outside person really great. Highly recommend dealing with them

Denise W. on

Rating:

Customer did not leave a comment.

Pamela V. on

Rating:

Customer did not leave a comment.

Anna D. on

Rating:

Customer did not leave a comment.

Edgar W. on

Rating:

Customer did not leave a comment.

Penny N. on

Rating:

Customer did not leave a comment.

Mike M. on

Rating:

The door got stuck up and took about 20 mins to get it to go back down.

Caroline S. on

Rating:

Very helpful, professional! Clean!

Aaron A. on

Rating:

Customer did not leave a comment.

Douglas S. on

Rating:

Customer did not leave a comment.

noella p. on

Rating:

Customer did not leave a comment.

Jason R. on

Rating:

Customer did not leave a comment.

John R. on

Rating:

I wasn’t made aware that there was a $10 cleaning fee as this was not disclosed when I reserved the truck online. I cleaned the truck before I returned it so I am not sure why this additional charge was applied.

art p. on

Rating:

I realize that the store is new and people have to be trained but there were four people that walked out to put the dolly on the truck...a little over kill.

Robert C. on

Rating:

Fast friendly service great

Laurelanne F. on

Rating:

Best U-Haul experience I've ever had--thank you!

Brendon J. on

Rating:

Customer did not leave a comment.

Brendon J. on

Rating:

Customer did not leave a comment.

Aaron M. on

Rating:

Customer did not leave a comment.

Richard D. on

Rating:

Customer did not leave a comment.

Keopraseuth S. on

Rating:

The location had a lot of system malfunction. It took them forever to process my reservation. Other than that, the staff was very friendly.

James P. on

Rating:

No comment

MATT S. on

Rating:

A plus service

PATRICK C. on

Rating:

Easy to deal with. Lots of options. Good selection of moving supplies.

Aronromero G. on

Rating:

Customer did not leave a comment.

michael G. on

Rating:

Customer did not leave a comment.

Dale H. on

Rating:

Customer did not leave a comment.

Marleen F. on

Rating:

Customer did not leave a comment.

Veejay G. on

Rating:

Customer did not leave a comment.

Mark C. on

Rating:

The Manager, Day, is great with customers-- well done!! Thanks.

Michael K. on

Rating:

The staff were very helpful. The electrical on my hitch was a little messed up and the staff went the extra mile to fix it for me! Thank you so much!!

James D. on

Rating:

Customer did not leave a comment.

Philliprichard G. on

Rating:

Customer did not leave a comment.

RUSSELL F. on

Rating:

In & Out, fast drop off

Russ G. on

Rating:

Frustrated that they charged me for a cleaning when it was not my fault.

Robert I. on

Rating:

Everything went very well

axel t. on

Rating:

Customer did not leave a comment.

karina d. on

Rating:

Customer did not leave a comment.

Matthew B. on

Rating:

The staff at this location was exceptional. Had recently bought a car, noticed the trailer wiring harness on the vehicle was missing the female end. Got a new one at autozone which the autozone people put on. Showed up at this location and they noticed that it was not the right kind. They put the correct piece on for me and then went to test it. only the power was working. They then went and checked the fuses that controlled the trailer lights and helped me replace all of those too. They showed me how to hook up the trailer and then i hit the road. Thank you all so much for your help.

Chris C. on

Rating:

Customer did not leave a comment.

Gregory C. on

Rating:

Same as pick up lovation...make 24 hour drop-off a feature.

Joyce W. on

Rating:

Staff extremely helpful and welcoming. This was much appreciated on a stressful day.

Megan G. on

Rating:

Customer did not leave a comment.

Austin J. on

Rating:

Customer did not leave a comment.

Thomas C. on

Rating:

Customer did not leave a comment.

John S. on

Rating:

Great customer service!

Barbara V. on

Rating:

I was pleased with my storage unit.

Richard J. on

Rating:

Customer did not leave a comment.

Benjamin A. on

Rating:

Elizabeth was excellent in securing a trailer since the system overbooked. This happened last time as well but no one caught it. Thankfully this time she did. Much better experience than last time not having to drive 60 miles out of my way to get what I needed.

CRAIG J. on

Rating:

It took 20 minutes before a representative helped me. I was just standing there waiting to be helped.

Charles T. on

Rating:

Very positive experience; staff very helpful & store well maintained and very clean (also great location, just off highway easy to get to & return.

Ben K. on

Rating:

Customer did not leave a comment.

Brian C. on

Rating:

Customer did not leave a comment.

Larry D. on

Rating:

Customer did not leave a comment.

Delmarie M. on

Rating:

Returned a day early but wasn’t even given any refund back Wow. I guess to get your money worth everyone should not return til do ? Instead was charged extra for a few extra miles. Literally

Theodorejohn V. on

Rating:

Customer did not leave a comment.

Thomas C. on

Rating:

Customer did not leave a comment.

Darryl W. on

Rating:

Customer did not leave a comment.

ashley b. on

Rating:

Customer did not leave a comment.

Hairong W. on

Rating:

Customer did not leave a comment.

John S. on

Rating:

Very friendly staff; great customer service

jennifer p. on

Rating:

Customer did not leave a comment.

Jay B. on

Rating:

Customer did not leave a comment.

Dale T. on

Rating:

Customer did not leave a comment.

Peder O. on

Rating:

Customer did not leave a comment.

Anthony S. on

Rating:

Very helpful! Excellent experience

jorge g. on

Rating:

Customer did not leave a comment.

beth w. on

Rating:

My experience was wonderful and I appreciated all that everyone did to help me.

EARL P. on

Rating:

Caleb was excellent!!!!

Keith J. on

Rating:

Customer did not leave a comment.

James D. on

Rating:

Customer did not leave a comment.

Jeff D. on

Rating:

The upgrades to this location are excellent.

John S. on

Rating:

The people here was it very exceptional candidate courteous she did everything above and beyond her duties

Clarence M. on

Rating:

Nothing. Friendliness and service was best U-Haul store experience

Karla B. on

Rating:

Customer did not leave a comment.

DIANE M. on

Rating:

Customer did not leave a comment.

William W. on

Rating:

We had an excellent uhaul store rep even though he was working by himself.

Dave V. on

Rating:

after hours drop off is nice but the process is long and cumbersome.

Ken S. on

Rating:

Robert is an outstanding customer service representative. ??

Jay G. on

Rating:

Customer did not leave a comment.

Dennis D. on

Rating:

Great customer service.

David G. on

Rating:

Teach personnel how to read gas gauges. We had to put in an extra ten dollars of gas because the gauge was not read correctly.

Tory M. on

Rating:

Staff was great. Very friendly, professional and knowledgeable. Office was clean and bright. Very impressed!

Matt o. on

Rating:

Customer did not leave a comment.

VICKEY K. on

Rating:

Customer did not leave a comment.

Dan T. on

Rating:

Did not have the flat bed trailer requested. Had to make another trip with boat to pick up longer materials needed. Enclosed trailer pulled good and was in good condition. Everyone working was helpful.

Darren M. on

Rating:

Customer did not leave a comment.

Brandan L. on

Rating:

Customer did not leave a comment.

James A. on

Rating:

Customer did not leave a comment.

Mary F. on

Rating:

Perfect thank you

john g. on

Rating:

Customer did not leave a comment.

amber m. on

Rating:

Customer did not leave a comment.

thomas p. on

Rating:

Nothing

Curtis D. on

Rating:

Customer did not leave a comment.

Jan W. on

Rating:

Customer did not leave a comment.

andrew s. on

Rating:

Customer did not leave a comment.

Christopher A. on

Rating:

Customer did not leave a comment.

Eric L. on

Rating:

Customer did not leave a comment.

Eddie M. on

Rating:

Customer did not leave a comment.

Katherine H. on

Rating:

Customer did not leave a comment.

Susanne T. on

Rating:

great LOCATION and can do attitude.

melinda m. on

Rating:

Good experience..no hassles.

gary h. on

Rating:

Customer did not leave a comment.

Ryan K. on

Rating:

Representative was very helpful hooking up my trailer and helping me connect the lights.

Edwin S. on

Rating:

Customer did not leave a comment.

Karl G. on

Rating:

If you go here ask for Elizabeth Williams, she knows the trailers well, and will take the time to make sure your set up correctly. Great service! Thanks

RICHARD ALLEN s. on

Rating:

Customer did not leave a comment.

Kris G. on

Rating:

Customer did not leave a comment.

Angie S. on

Rating:

Staff was friendly and helpful. They went out of their way to make this a good experience.

Timmons L. on

Rating:

Manager very helpful.

kim f. on

Rating:

Uhaul is the only business where you can reserve a 4 X 8 trailer, have a printed copy of the agreement when you walk in and they say we don't have that trailer at this location. What they told me, "someone probably reserved it before you did." Yet, I had a reservation. Terrible customer service!!

Chris R. on

Rating:

Beautiful new facility. Well stocked and equipment was ready when I arrived.

paul k. on

Rating:

Customer did not leave a comment.

Charlotte C. on

Rating:

Customer did not leave a comment.

Jennifer R. on

Rating:

The staff was incredible!! The GM was very knowledgeable and helpful! I feel that she went out of her way to ensure our experience was positive. The man that helped us with the return was very friendly, and asked questions to make sure we didn’t experience any problems and that we were happy with our rental. We are now considering renting storage space because our experience was very customer centric.

Michael T. on

Rating:

I left vehicle after hours so really didn’t apply at all. Drop box should have been more visible or signs showing where the box was.

brian m. on

Rating:

Everyone was friendly and helpful. Thanks.

Susan W. on

Rating:

Day and Elizabeth were very helpful and professional. Had to call several times. Each time I spoke with the store itself, they were patient and answered all my concerns.

joseph r. on

Rating:

Customer did not leave a comment.

Warren H. on

Rating:

Customer did not leave a comment.

Jay G. on

Rating:

Customer did not leave a comment.

Nick S. on

Rating:

I went in to change and a reservation and the lady there did not change anything in the system. I went to pick it up on the day I requested and the different lady there told me I wasn't in the right location and I had to pay more than I originally saw. I then tried to call corporate to have the rate changed and some guy told me that we would credit me but I have not seen anything as of it. Very disappointed. I have rented many mutuals in the past and this was the worst experience by far.

Rebekah M. on

Rating:

I wish that I could remember the names of the people who helped us. They were knowledgeable and kind. They even changed our fuse so we had lights. I didn't even know the fuse was blown. Thank you so much for your help!!!

Paul L. on

Rating:

Personnel were great - helpful, proactive, and very courteous

Timothy H. on

Rating:

I returned the dolly and literally handed it to a customer service employee. Now I'm on the phone for the third time trying to get them to not charge me for a dolly that they say I still have.

Jeff E. on

Rating:

The Person who served me at this location was extremely friendly and helpful, while also being very thorough.

norman c. on

Rating:

Customer did not leave a comment.

Tucker S. on

Rating:

Everything was excellent. Great staff, great equipment, no surprises.

Cassandra R. on

Rating:

I got a call the day we were supposed to return it and a staff member here told us we were late to drop it off. Saying it should have been dropped off the night before. She went on to say, we were going to be charged extra for keeping it past the due date. Long story short- when we got there and shows our information to the staff they didn’t argue it. I firmly believe it was not this locations fault for the debacle, the pick up location was a mess.

Keopraseuth S. on

Rating:

Very friendly staff.

Richard S. on

Rating:

Customer did not leave a comment.

Sam H. on

Rating:

Customer did not leave a comment.

John F. on

Rating:

Customer did not leave a comment.

savannah w. on

Rating:

Customer did not leave a comment.

Sonia M. on

Rating:

Customer did not leave a comment.

Fred H. on

Rating:

They were all very polite and helpful.

dave h. on

Rating:

Customer did not leave a comment.

Cheryl E. on

Rating:

Customer did not leave a comment.

Tom H. on

Rating:

Customer did not leave a comment.

Bruce G. on

Rating:

Day and Caleb were both very professional and friendly. This UHaul location is top notch !

Javier L. on

Rating:

Customer did not leave a comment.

Lorna B. on

Rating:

Customer did not leave a comment.

Victor T. on

Rating:

Personal not trained! Manager had to do the paperwork.