See below. I want a response.
GUNTHER JCustomer Reviews for U-Haul Moving & Storage of Holland
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff at this location was so friendly, knowledgable and efficient. The inventory was plentiful and in great condition.
TIMOTHY JEverything was good except when I went to the storage unit, I went to put the pin in and it said not checked in. Don't know why
James B | Online Move InGreat service -- the team that dropped and picked up the containers were friendly and professional!
BEATRICE GEmployee at counter was no where to be found and wouldn’t answer the phone. Then was extremely rude while I was finally being helped. I’ll find a different location next time.
Jeff VTodd and his team are always very professional and helpful in all of my business needs at the Lake bluff location.
allegra hSmooth easy online move-in process & simple auto pay process. Fantastic
Kelley B | Online Move InThe check engine light was on and the windshield was dirty. The truck drove very warm. The last truck that we got in new port richey FL also had the check engine light on. I wrote to you at Uhaul. It appeared that you did not care, but you should have.
ELIZABETH GI was unsure about the overall status of the return. It took some effort to identify that I had returned the truck within the mileage limit and with enough gas. Also that the number of rented pads returned was verified and that the truck was clean to avoid the $25 fee. I am not sure what I would ahve done if they later said the number of pads was wrong or they thought the truck was not clean.
S AThe gentleman who helped us was EXCELLENT. He helped us select multiple kinds of products to protect our belongings, answered all our questions, helped us get the ball hook up attached to our car and made sure the trailer was safely connected before we left. He was friendly, full of joy as he worked, and knew his stuff. I would highly recommend not only U-haul, but this location based on my experience with this exmployee!
VICTORIA CEverything was great … but I did not understand the PIN / access code procedure to “arm” my unit. A kind bystander explained it to me and then I double backed to “check in” for clarification. But the unit cleanliness, on line check in etc were great. Also a great location 👍🏻
Andrea M | Online Move InUnlike my last UHaul experience which was a disaster, this rental couldn’t have been better. The equipment was ready on time, it was good equipment, and the employees were terrific c. Unlike last time where I had to lodge a formal complaint against Loren Zoerman.
TIMOTHY WPick up gentlemen on Friday was outstanding.
JAIME EKeys were in the lockbox but the app instructed me to go inside for the keys during business hours. The employee was initially confused about what needed to be done and said my online checkin steps weren't complete, and started to redo my paperwork (even though it was already complete and all I needed were the keys)
Jordan DVery knowledgeable person and kind
CRAIG L | First ImpressionsNot friendly or helpful
ELIZABETH BPickup for this location was awesome. Customer service was awesome.
AMY CNice location with friendly folks. Keep doing whatcha doing!!
JAMES OIt was a good experience.
Patrick HLower prices. All those added fees and crap made a price check on your app give incorrect information and what we expect to be a $400-$500 rental was instead over $700. Unacceptable in this economy. I will not be using uhaul again unless prices go down.
TREVOR AAbsolutely loved my storage unit at uhaul. I like the fact it was climate controlled and the whole place was very clean
Linda S | Overall ExperienceVery helpful.
AMY SI hate the self check in . Complicated. Time consuming , would much prefer to return in person during business hours . I did not want to download the app but I had no choice . I had to take many pictures to prove the truck was fine. No way will I do that again. I will choose attended locations only . Now I have to delete the app and delete all the pictures. Seems like all the work was mine not yours. I liken it unto self check out at grocery store. Why would I pay exact same amount for groceries and do all the work when I can have a checker and bagger ? I wouldn’t. Same with your set up. Did not like it at all and will do my best to never borrow from a self check again as much as possible .
RUTH AEveryone at the Holland, Mi location has been super friendly and helpful. After an exhausting day of loading and unloading stone, it was a relief to have a smiling face disconnect the trailer and quicken the check in process.
Susan HQuick and professional
STEPHEN CGreat service
Timothy BExcellent service.
TERRY VGreat service. Friendly staff.
STEVEN EOur experience with U-Haul was nothing short of a disaster. It started with the reservation, which we made a month ahead of time. We made numerous subsequent calls to U-Haul to confirm our reservation and each time U-Haul assured us the 20ft truck will be there. We even called just two days before the reservation and again they assured us the truck will be there. And if not, there are many local dealers, U-Haul will have no problem getting us a 20ft truck. Fine. The day of the rental, there is no truck. U-Haul simply says, “Sorry, there is nothing we can do.” So, just like the Seinfeld episode (with the rental car), we discover that U-Haul is good at “TAKING the reservation, but not very good at KEEPING the reservation.” We asked what about all those trucks in the lot? U-Haul says, “Sorry, those are only for local moves.” How about a larger truck? U-Haul says, “Sorry, we don’t have any.” How about a smaller truck? U-Haul says, “Okay, here’s a 15ft truck.” We took it although it was way too small, and we packed it to gills. We also rented an auto transport and U-Haul loaded the car onto it for us (and that was nearly a disaster too). Before we left the U-Haul store, a nice woman at U-Haul did a walk around with us showing the damages to the truck (there were many, it had 85,000 miles), but there was no written summary provided to us. Big mistake. While we were driving along the interstate, we saw an unfortunate couple with a U-Haul truck and an auto transport in the shoulder … and their car had fallen off of the auto transport! The car was severely damaged. At our next stop for gas, I checked our auto transport and one of the belts holding our car wheels had come off! There was just one belt and two safety chains holding it! We reattached the disconnected belt and kept a close eye on it the rest of the trip. Thankfully, it did not disconnect again. After we arrived at our destination, we unloaded the truck and the car and returned the truck and the auto transport to U-Haul. The clerk went outside, examined the truck and auto transport, and closed our reservation. We also received an email with a receipt showing $0 due, paid in full. However, the next day we received a suspicious email from U-Haul with another invoice, this time for $215, and showing a charge to our credit card for $215 for a “Missing or Damage Charge.” Farther down the receipt in fine print it read, “Looks like they hit a tree limb. Very damaged corner cap.” “Hit a tree limb???” On the interstate?? I assured them we did not hit a tree limb, nor anything else for that matter. I asked them to review the summary report from our walk-around inspection before we departed, and U-Haul said, “We don’t have one.” Ugh, we should have requested one. We have subsequently spoken with U-Haul several times since then, and they said someone from Corporate will be contacting us. We still have not heard from them.
TIMOTHY WEasy returns easy storage rental top notch facilities
Laura L | First ImpressionsNot much. Ready when I arrived & staff very friendly and helpful.
CHARLES SThis location was very organized, and clean. The worker who took in the equipment was experienced and organized. Very good experience here!
DAVID KEverything went smoothly.
Rick GSeemed like they didn't have the A team on staff. We were sent out for the truck we rented and it was parked in. I noticed I had accidentally rented a utility dolly but explained that we didn't need it. I was told it would be taken off the bill. It was never taken off, not noted in the rental agreement that I did not take one. That forced the drop off location to call and have it taken off my bill. When I dropped off our truck in Marquette, the person there asked if I had been told about how to make sure the gas tank would be returned at the same level by the clerk in Holland. I had not, just lucked out in estimating how much to fill it. Overall, things were fine, just didn't seem like the person at our pick up location in Holland was ready for customers.
ELIZABETH LAll was great! Thank you!
GREGG LHave been a long time customer of this Uhaul location, 7 years as a storage unit(s) renter and frequent renter of trucks and trailers. Management and staff have always been consistently stellar in providing fast, fair, and friendly service. Facilities are always clean and well maintained with secure storage and carts and dollies available free to storage customers. Rate the Holland, MI on Lakewood AAA+++.
MICHAEL YNothing!
MANUEL AVery good experience.
JOSEPH Mgreat customer service friendly staff too.
RITA HCustomer service. Went in and was waiting on the agent to attend me waited 15 min no one was in the store should have been easy to do transactions
diego lEasy to return. Someone came out to greet me, inspected the vehicle and sent me on my way.
DOUGLAS SDriver Brandy is awesome! True professional and great problem-solver. The people on the phone are always nice and helpful. One thing that would be helpful -- your website and app don't always work to make changes. The buttons don't "click" or it doesn't connect so you can take actions. Otherwise we have had a wonderful experience with Uboxes and Storage (primarily with the Holland, MI location).
LAURA OThe cargo van was clean. However the interior windows , especially the windshield looked like it was never cleaned.
STEVEN Mnothing I can think of.
Steven OWhen I was talking to the woman and signing all the paperwork she stopped twice, once to talk to the other worker about something unrelated to my needs, and another time she stopped working on my needs and talked with another customer behind me who had not asked her any questions. She gave me the key and directed me to one part of the parking lot where the truck was not located, and I had to go back and ask where it was parked. She asked her coworker sitting next to her to go get the appliance dolly, but he didn't. So, after I found the truck, I had to go find someone to get the dolly and wait for it. Then I drove the truck, and it was not a good experience. It was a dog, it lacked power, it sounded like it was not shifting smoothly. There were so many trucks on the lot, and I think there were several better than the one I got, that one should have been use as a last resort. I have rented several trucks and this was the worst experience, usually I am very satisfied. The check in process was great.
RONDA JWe did have a right reqe tire sensor on the whole time, bit we were warned when we picked it up. The load share went off flawless. Thanks for the opportunity
DUSTIN JCourteous
RICHARD JThe movers from soul diamond were Amazing!!!
DANNETTE LSmooth as the underside of a pigs ear! Thx
James HTerrible customer service. No one was available to help inside. I had to go seek out a woman who was blasting music and had no idea I was approaching. When talking with her I tried to explain how the person i booked with online reserved the wrong size trailer. I asked if she had any other sizes available and she said they were all reserved for other clients. I called the store talked to another person across the country because you can't ever get through to them locally. This guy was able to reserve the right size for me at the same location without issues. I go back inside and wait another 15 minutes for the same lady to come help me. I said do you have this size available or did the guy online give me false info. She said I never said we don't have any. She told me I said that to her. I said definitely not. She was terrible at explaining anything. It was all very frustrating. Another lady helped connect the hitch and check lights. She was very pleasant.
Amanda KI had a very positive experience and the service tech who assisted me with the storage rental was fantastic - very knowledgeable and super helpful. Highly recommend all the way around. 10/10
patricia c | First ImpressionsThis is the first time I rented from U Haul. Walked in, described what I needed and left in pickup in just a few minutes. The person behind the counter was friendly, knowledgeable and efficient. The process was simple and quick and the return was even easier. I'll use U Haul again.
MICHAEL THi, I am unsure which unit you are referring to. I wished the hours of access went later, and the office had another hour or two at night, although I understand staffing to accommodate might be a struggle. Thanks, Stephanie P.S. The employees and manager at Holland MI location were quite kind, understanding, helpful and patient.
stephanie Y | Overall ExperienceThis is the only place I will use and same with my kids.
ANGELITHA AThey told me to come back and get car dolly once truck was full. So I can back and car dolly had been rented out. I had to spend two hours driving the UHaul at my expense to get another dolly from a different location even thoughthat I had reserved one from this location. Miles and gas inhad to pay for
WILLIAM EClarence was excellent. I had a small issue with the truck and he took care of it quickly. You have a really good employee.
PETER MI really can’t remember who helped my check out but it was in holland on Lakewood blvd I believe he was very nice and so helpful, I had the best experience he went above and beyond to help us. I wish I could remember his name.
Jimmy O | First ImpressionsGave me a lot of issues when closing my account.
CAMERON J | Overall ExperienceReturned after hours
lynda lPicked up a U-Haul earlier that day staff was very nice & helpful, ran into a problem dropping off the U-Haul & was treated fairly & the staff had no problem helping. The U-Haul storage unit came with a lock & the building was clean!
Destiny W | Online Move InI appreciated the climate control storage units as well as having the truck rentals for my needs. Thank you so much.
souriphanh c | Overall ExperienceThe best uhall i have ever delt with thank you .
mark b | Overall ExperienceClean, well-lit, and the use of moving carts at no additional charge helped us tremendously.
LEA N | First ImpressionsCaleb is the BEST!
Rachel B | Overall ExperienceVery helpful staff that guided me through the process and helped me get a previous balance paid as I was unaware of it. Very patient and nice. Also throughly explained how to access my storage unit.
Kye B | First ImpressionsThe drive-in loading bay was a life saver in this blizzard. The free loading carts were a cherry on top.
Nathan Z | Online Move InThank u for 1st months rent free . I will tell friends n family
dahlia c | First ImpressionsNicole was very helpful
rita k | First ImpressionsThe building as always immaculate! The lady who takes care of the facility was professional, friendly, hard working and went above and beyond to al says keep the floors sweet, all areas clean and orderly and the entire facility smoothly running.
Debra W | Overall ExperienceNice clean place
jake h | First ImpressionsIve rented two units and I'd repeat my business if needed. The most recent had mouse droppings and the smallest amount of water damage. I forgot to mention it to staff as we checked out. No damage large enough for insurance claim. The staff was always sooo kind and helpful. I can't express this enough. The units were spotless and well maintained. I felt good knowing my property was secured for 2 years. Thank you!
Robin S | Overall ExperienceIt would have been helpful to have larger trolleys for moving large heavy items.
melissa H | First ImpressionsGreat to experience on all levels. I would use the facility again tomorrow if I had a need.
richard s | Overall ExperienceThe on line booking was not able to help accommodate getting the best room access and location for me! It required speaking with the representative at the facility!
Aronold B | Online Move InDidn't appreciate the frequent price rising.
Max R | Overall ExperienceI have 2 storage units with UHaul. It's been easy for move in and payment. I also have quick and easy access to supplies. It's been a great experience so far. In particular, I'm very happy with my climate controlled units. I would definitely recommend them if you need a storage unit.
Emmy R | Online Move InEmployee never followed through for my settlement...and you sold my things. I have been homeless and that's everything I own...so thanks I won't even have a winter coat
Scott M | Overall ExperienceVery clean and well lit
Orlando M | Overall ExperienceI was so very impressed with my whole experience at this particular U-Haul place. Felt extremely safe at all times. Extremely clean, the staff was more than accommodating! Will never use anyone else!
Sandra H | Overall ExperienceVery nice facility. Super convenient while moving. Thank you
William P | Overall ExperienceVery very unprofessional
Tammy O | Overall ExperienceI was charged late fees even though I went in to cancel my uhaul storage unit & the representative didn’t tell me I needed to take the lock off my unit after cancelling it. They said I was all set & that I could keep my keys. Highly would not recommend because they cannot communicate anything. I did not have a vehicle so I couldn’t come back & take my lock with me.
Hannah D | Overall ExperienceWe received excellent service from the staff at U-Haul Holland. The process to rent the unit was fast and easy. The store was also a big help in selling packing materials and boxes when we came back to empty the unit.
steven s | Overall ExperienceA+++ Storage facility! Great place to store college dorm room items over the summer! See you again next spring U-Haul Moving & Storage of Holland!!!
Kelley B | Overall ExperienceClean rental facility and during my 2 year rental not one drop of mouse droppings on my personal belongings stored here. 2nd floor rental
Jason H | Overall ExperienceStaff is knowledgeable and friendly
natasha p | First ImpressionsStorage unit was broke into, the alarm at the building door was broke into and have pics. Also my unit system was broke into and wire tapped n have evidence of so. Something fishy is going on.
Cary D | Overall ExperienceI enjoyed my experience and I thought the staff was very kind and helpful. I was exhausted after a long day and it was pleasant to deal with folks that know moving is never fun or easy.
Sorin P | First ImpressionsBrandon was Excellent!
kristIn G | First ImpressionsGreat customer service! Thank you!!
Maria P | Overall ExperienceI had a great experience with everyone working for UHaul at this location!
PEGGY A | Overall ExperienceThank you for your support
nipu b | Overall ExperienceA trash can during business hours. I was moving my things out and one of my storage totes lid opened and a glass picture frame fell out and broke. I swept it up but didn’t have any where to dispose of the broken glass.
ALICE M | Overall ExperienceAs always Caleb and Lauren are superb their service is good and very profesional and helpful, thanks for everything.
Luis d | Overall ExperienceAll my belongings were well maintained in the storage unit. Knowledgeable and personable staff.
Barbara H | Overall ExperienceCaleb and Lauren always have a positive attitude and willingness to help and provide excellent service.
Luis d | First ImpressionsAppreciate the worker physically showing how everything works and where everything was located.
Catherine H | First ImpressionsVery nice experiences.
Duane S | Overall ExperienceCaleb was excellent and very good at his job and knowledgable of all aspects of U-Haul as a business .
anthony g | First ImpressionsStraightforward. No tricks. Notified us ahead of time about price increases. Will use again.
Jonathan P | Overall ExperienceEverything was outstanding !!
Elisa N | Overall ExperienceStaff were very easy to work with and accommodated our needs quickly and efficiently.
Donald V | Overall ExperienceEven though there was a couple issues, the staff was wonderful.
Kelly P | Online Move InThe storage unit and rental truck were very clean and the online rentals/check in was very smooth. I would highly recommend. The only suggestion is to have the building number for our storage unit as well as the unit number.
Taylor C | Online Move InEvery staff member I’ve gotten help from was very friendly and helpful. Thank you!!
kim l | Overall ExperienceGood help on getting my personal stuff save
Jesus M | Overall ExperienceGreat facility, rate is a little on the high side. It will be great if there is a discount for customers that have rented U-Haul trucks previously.
Rodrigo S | Online Move InThe staff were absolutely amazing, so welcoming and accommodating. The only thing I wish was different is the access hours, I would prefer there to be 24 hour access as I work 3rd shift.
matthew g | First ImpressionsBoth the manager and the assistant manager in anybody that I dealt with customer at all delightful and helpful.
Latonya W | Overall ExperienceWas helpful in a time a meet?
Latonya W | Overall ExperienceVery clean and No rodents. Provided carts for moving in and out.
Kathy A | Overall ExperienceStaff was friendly but theSLOW response ito repairing the outside double doors and keypad was totally unacceptable. Especially on top of a premium monthly rate which is 33% higher than nearby storage facilities offering better security. The excuse that UHaul’s regional service rep was too busy to show up within a week or longer was pathetic. Good customers are then forced to vote with their feet.!
BRUCE L | Overall Experience👍
Ryan V | Online Move InVery friendly and helpful staff.
DERRICK g | Overall ExperienceThe place is clean and very helpful. The only thing I was disappointed in is I would’ve gotten a little bit bigger unit but I didn’t understand the dimensions but I’ve never met. Everything else is fine.
Christina F | First ImpressionsExcellent value for a climate controlled storage.
Joshua D | Overall ExperienceStaff was very helpful. Particularly the man who helped me with vacating the unit. Everything was clean and well run.
Danielle V | Overall ExperienceThese are the best storage units I've encountered. Extremely clean, well lit, and secured.
Lakeshore E | Overall ExperienceThe storage facility building that I was renting stunk like sewage very badly. Fortunately my unit was on the third floor and didn't stink quite so bad but I would not recommend to a friend.
ED m | Overall ExperienceThe gentleman checking me in upon my return of the truck on Saturday at 4 pm was very helpful with clearing up rental discrepancies from the beginning of the day. I left the facility feeling very satisfied.
ROSALIE J | Overall ExperienceThe online experience wasn’t that great but once we talked to a live individual, it was very clear and concise. It would be nice if there was a second door to load/unload in building C. Schlepping all the items down a long hallway on carts was annoying.
Darren M | Online Move InAlthough 6 a.m to 10 p.m. accessibility seems like good amount of hours, for someone like us who lives 30+ minutes away, it's not convenient. I work in Holland but my work hours often begin before or end after storage hours. Accessibility 24 hrs would be more convenient.
Alejandro G | Overall ExperienceThe gentleman who was working the day we came to your facility, was friendly and very helpful.
Colleen F | First ImpressionsStaff is nasty to customers.
Debra H | Overall ExperienceMove in was excellent, after moving all day the moving carts were a life saver.
Vicki D | First ImpressionsThey were very helpful
VARZELLA P | Overall ExperienceSince the time I started renting the unit until Now, I feel the smell in the facility has become worse. It smells like a porta potty in there. That is the main reason that I pulled my things out of the unit. Everything that was in my unit smelled of this porta potty sewage smell. As soon as you enter the building it is very strong. The building is secure but the smell is overwhelming and sticks to everything in those units. Family members were gagging because of the smell.
Travis D | Overall ExperienceStill waiting on a refund that is taking too long . Otherwise I will change my rating
Bob D | Overall ExperienceIt was hard to contact someone at the facility at times but overall it was a good experience.
Lasheay D | Overall Experiencethe folks at our location were exceptional. Polite, patient and helpful. Thank you Pete Turner
Peter T | Overall ExperienceOur two years storing there were smooth and easy. When we finally removed our belongings, some (the wooden dining room table and the wooden parts on the couch and love seat) did have some white fuzzy mold on them from the humidity.
Amber S | Overall ExperienceNo hassle, easy, clean, reasonably priced storage.
AAron c | Overall ExperienceThis unit was considerably more expensive than other units available to our organization which is why we decided to move out.
Judi H | Overall ExperienceInconvenience with hours and the drain pipe smell outside the facility
Celso M | Overall Experience100% would recommend. Very grateful!!!!
Rachel B | Online Move InThe inability to prorate monthly storage needs to be reviewed.
loren s | Overall ExperienceVery nice place Could eat off the floors Appreciate all of the security
adele d | First ImpressionsThe storage unit met my expectations but the office was way understaffed. I waited 45 minutes and was the second person in line. It was by no means the employee's fault. She was working as fast as she could but was obviously needing some. The process probably would have been streamlined if I was able to do any of the things the app advertised as perks. For example, the app suggested that I should just check-in online but this was not actually possible.
Emma M | First ImpressionsBoth trucks I rented had issues. One wouldn't start for about a half hour and one had a dead battery. Communication between LLC to provide otr service was poor and lackluster. Also I paid my storage bill 5 days before I moved and emptied it bit couldn't be prorated for 25 days I didn't use it. Sounds pretty scummy. At least add it to others who lost their stuff during tough times. Should heard the aholes that were taking the locks off people property. No shame. No heart. Just spoiled greedy young men all about the dollar. Sad.
CHAD R | Overall ExperienceThe only bad thing I have to say is the alarm kept going off on my unit no matter if I was checked in or not
andres r | Overall ExperienceNeed more workers
Keeva T | First ImpressionsNa
Latonya W | First ImpressionsBest customer experience in a long time
JEFF S | Overall Experienceprice to high u said rates going up so i left
david e | Overall ExperienceLauren was fabulous
RUDOLF K | First ImpressionsManager is a RUDE wenchALONG WITH THE STAFF
KENNETH W | Overall ExperienceFacility was great and served all needs.
Patrick R | Overall ExperienceClean and fairly priced
Sion G | Overall ExperienceThe first person that got my me started with my storage, max security card, she could have been a lot more friendly. Other than that it was an alright experience. Not sure if I was supposed to get any deposit or refund back but yeah ..
VICTORIA L | First ImpressionsThis facility does not have a transfer 1st month free option. :(
Norma B | Overall ExperienceVery good stafg
VARZELLA P | First ImpressionsThere are always people that come in and out that disregard the alarm completely. There was a man and a woman moving in tonight on the 3rd floor that kept setting off the alarm while we were trying to move in with a blaring alarm going off so loud we couldn't talk to eachother. I told the man he had to also put his code in the after hours one and he did not care, he just said he "bypasses it" meanwhile I got a migraine from. The alarm he kept setting off and not caring about it at all. How is the facility safe if that is allowed to happen? We had to stop unloading the truck before we were done because I got such a bad migraine amd now I have to take another day off and probably have to pay for another day to unload the truck. Which I now have to do by myself because my husband will be at work.
Jennifer K | First ImpressionsThe process of moving in was incredibly convenient, staff exceptionally helpful, and just an overall highly positive experience. Thank you all for making a stressful move a lot less stressful!
Robert C | First ImpressionsGreat place but still waiting on my refund besides that it’s a great place
Carmen E | Overall ExperienceVery helpful and kind. Amazing service
April N | First ImpressionsExperience renting the storage unit was rough. The fellow checking me in was difficult to understand, didn’t explain things clearly and had to be corrected on several items. Indeed, after I received my check out paperwork noticed he even typed in my home address wrong despite having my drivers license to reference. The unit itself was clean and carts to borrow are a nice touch. The limiting hours for access make it challenging though. Check out was easy and convenient. Perhaps consider a simple 2-3 minute professional recorded video to orient new folks to make it more clear and concise. Everyone was friendly except this fellow; hence, the comment all were friendly…except this one. Experience renting the truck was quite smooth and persons checking me in and out was good though. Overall I’d use them again…please consider making signing up for storage units easier and more clear.
ROBERT S | Overall ExperienceEveryone was great that we dealt with and we are very happy with the service we received.
Audrey G | Overall ExperienceNone
Donnie L | Overall ExperienceGreat staff, easy to use, clean and well-lit. Highly recommend!
Gregory B | First ImpressionsThe person working was wonderful. She was pleasant and professional and made the process easy and enjoyable.
Michael D | First ImpressionsPerfect!!
JOSE A | Overall ExperienceAmazing staff, always with great attitude and eager to help the customers, Lauren the Manager is very helpful and all the U Haul staff are very professionals! Thanks for your kindness and help me!! You guys deserve a 10++++++
Maria P | Overall ExperienceVery ice and easy to work with
BALTAZAR P | First ImpressionsAdam at the desk was exceptionally kind and helpful, he went above and beyond to help us get the correct size unit even right as it was time too close, he really gave great service and deserves to be recognized. We will definitely recommend.
Andrea H | First ImpressionsSetting up the unit and activating our access card was a long process. It was done incorrectly. Finding and getting the correct unit was an ordeal. It took three tries to get us the correct unit that we paid for. Eventually, it was sorted out. Also, three times auto-pay was not complete and we were locked out for no reason. We may recommend U-Haul to others.
FRANCE C | Overall ExperienceHelpful staff, very clean and organized everywhere.
HEATHER A | First ImpressionsWe had two 10x10x15 climate controlled units for 6 months than one for and additional 6 months. I would give the facility an A+ rating
Michael M | Overall Experience24 hour axcess and ADA preference would be NICE. I MENTIONED my ADA requirement while renting but found myself wheeling this long cart halfway down narrow passage to a tiny unit. The first month was free (that's a1st in 30 years requently renting multiple days!!! Never a mention of 1st month free unlike most storagevfacilities.) HOWEVER had to return with my vehicle still half loaded due to the pain and stress of getting locked in by 10pm. I'm not DISPUTING here. I will request for a more optimal location as Caleb was very helpful curious and professional. Thanks.
Norma B | First ImpressionsVery kind and helpful staff .... place was exceptionally clean.
THEODORE A | First ImpressionsQuick and efficient, excellent clean facilities
David R | Overall ExperienceI would definitely reconnect this facility. I rented 3 units for over a year and never had any issues problems or concerns!! Great people!!
Felix M | Overall ExperienceTodo muy bien
LINDA P | First ImpressionsSecurity did not work. On several occasions when I swiped my unit card, the security system was not working. Why advertise a secure facility if you can’t keep the security system working? The round locks, which are required by UHaul, which I bought from UHaul, are extremely hard to open and close once they are attached to the unit latch. I had to get an employee to open a lock after several people tried and failed to open it. The employee said there was a “trick” to opening them. There is only one elevator to upper floors which is problematic when two or more people need to move in or out, which happened when I moved out. Since movers charge by the 1/4 hour, having one elevator cost me money. The biggest issue is that you do not prorate monthly charges. I moved out 9/9 but had to pay through 9/30. PLEASE rent out my units so I can get some money back. On the plus side, the entire facility is clean and well lit.
julie s | Overall ExperienceCaleb and Lauren excellent service and courtesy 5 🌟 .
Luis d | Overall ExperienceCustomer service was excellent and very kind and friendly. Very clean place and definitely would recommend family and friends to you.
stephany M | First ImpressionsGreat staff. Great facilities and very easy to work with. Awesome everyone.
Pedro C | Overall ExperienceGreat facility- very clean and efficient, great staff
Lisa K | Overall ExperienceThe entire move in experience seemed much more complicated than I would’ve expected but everything worked out.
Sarah K | Overall ExperienceAppreciate available carts, elevator & air conditioning in storage facility. Unit was clean. Online experience could be better. We reserved two 10x10 units which turned out to be four 5x10 units with walls between them. Fortunately they had a 10x15 available to rent (for more money) to replace one of the 10x10 in order to meet our needs.
Melody V | First ImpressionsStorage side of things was great. Temp controlled, security and a convenient drive up garage you're free to use. I had to wait 30 minutes in line to inform them we had moved out and to finalize things. Overall good service. But like many places, currently understaffed.
Steve O | Overall ExperienceEvery things are really nice. We had an excellent experience with climate control Uhaul storage 👍!
hao n | Overall ExperienceDifferently would tell my friends and family
Brandy E | Overall ExperienceWe rented when the building opened. It is a well designed building with ample lighting, with plenty of carts to move belongings in and out of unit. It also has two bays to back into to load during any weather conditions. It is cleaned frequently. Very friendly staff and support staff
barbara D | Overall ExperienceThe staff was very accommodating, and helpful. The website and communications were very confusing and inconsistent. The Holland facility was very nice and clean!
Donald B | Overall ExperienceMany people have said this of your lakeshore location. Please get some more regular trucks available. Like the Ford F-150 size. Another thing most people wait 20 minutes to see a cashier. You need more help at this location esp in summer. Holland a summer town.
Diane D | Overall ExperienceGreat place, but a bit understaffed, standing in line for quite a while to get helped.
Rojelio B | First ImpressionsHad a difficult time with the website when I returned the truck.
Theresa P | First ImpressionsGreat service
benjamin e | First ImpressionsOutstanding experience all around. I would highly recommend this facility to anyone needing additional storage space.
Tom F | Overall ExperienceAssistant Manager made my trailer return to the same facility easy. I was able to leave once I was done loading my storage unit. However, I wasn't able to arm or disarm my unit from the keypad at my building.
Jason M | First ImpressionsHad my 5x5 storage room completely ordered by phone in less than 5 minutes. Arrived at the store, was checked out in 10 minutes and loaded in my storage room immediately.
john s | First ImpressionsPre arranged geound level storage unit 10x 15 and they didn't have that size available and gave me Two units. One 10x10 and one 5x5 on second floor way in the back.
Charlotte S | First ImpressionsIt was a great place! Thank you so much! Keep it up! :)
lindsay b | Overall ExperienceQuick fast and easy to take care of bysiness
Sorin P | Overall ExperienceMr Hall was very nice and helpful!
Sandra Q | First ImpressionsI love the storage units and buildings. Will make sure I recommend!
Jeffrey H | Overall ExperienceThis facility is great. If I ever need storage again, I'm coming here.
Brandon K | Overall ExperienceStaff were very gracious and patient answering my questions while deciding what storage unit would satisfy our needs. Storage building is nice in that it allows you to pull into an enclosed garage/bay to load and unload if weather is bad. Loading carts are provided to borrow as you enter the building. Good security setup involving swipe in and out with card provided and security cameras, etc. Very clean.
Dave H | First ImpressionsWish the access times stayed open 24/7
charlotte c | First ImpressionsVery helpful staff and clean, dry, and convenient location
Christopher B | Overall ExperienceVery helpful
rosa l | Overall ExperienceGreat, clean place to store your stuff!
patricia p | Overall ExperienceBest facility I have ever used!
CHRISTINE K | First ImpressionsI had a hard time closing the back door of the truck I rented was the only issue I had.
shirley s | First ImpressionsMoving from Illinois to Michigan in today’s Real Estate market is tough enough. Add in packing and moving 24 years of “stuff” and you have a challenge on your hands! The crew and facilities at Holland U Haul Moving and Storage really smoothed things out for our family! Amazing climate controlled facility to keep our belongings safe and dry. Amazing, easy to navigate facility. Affordable - and moving costs more than you know - really helped us. Loved the truck rental we got From U Haul. Handy info on properly loading and driving the truck helped too. Moving supplies galore at this facility. Everything you need to complete your move. I highly recommend Holland U Haul Moving and Storage! Thanks to everyone for making this easy and fun😎. Ray L.
RAYMOND L | Overall ExperienceGreat employees!!
anthony i | Overall ExperienceSome sand in my unit. People were nice.
DREW J | Overall ExperienceStaff was very very helpful even the cleaning people were! Very good service. Highly recommend!!
maria B | Overall ExperienceI whole wholeheartedly recommend Holland U-Haul Storage facility on Lakewood Blvd. The process from reserving the storage unit to renting the truck was perfect. Thank you for going above and beyond for me.
Ronald M | First ImpressionsStaff very helpful in explaining the process and setting up my rental.
Mark J | First ImpressionsSo far, I have yet to see the unit we rented, but the service personnel was excellent, helpful, professional. It was a pleasure signing up for a storage unit and returning a truck to your facility.
Polly K | First ImpressionsI had made a reservation for a unit weeks before my move. The unit was no longer available on move day. It would have been nice if a reservation actually meant something, which, apparently, it does not. Other than that, the employees and facility are excellent.
julie s | First ImpressionsDay was great!
loren s | First ImpressionsOverall good experience. Felt like the staff was eyeballing me to make sure I didn’t steal anything. That did not make me feel good. Only issue I had
Gabriel M | First ImpressionsJust got extra charge so two charges no reason why i was told first month free no charge for not having it cleaned
david e | First ImpressionsThe entire staff was helpful, professional, friendly and very efficient. Janitorial person at storage location was very helpful during initial move. We could have found unit, however, person quickly showed us the location, directed us to the carts, location to unload if raining, etc.
DALE I | First ImpressionsEveryone was nice and helpful at the Lakewood U-Haul.
Eve M | Overall ExperienceAbove and beyond customer service! Thank you!
AMBER L | First ImpressionsStaff was AMAZING!!!! Alondra went above and beyond! We definitely were happy with your service!
TIFFANIE J | Overall ExperienceImpressive facility. Very knowledgeable staff
laurie f | First ImpressionsThe young girl working the counter was very helpful..
Yolanda r | First ImpressionsCould ask for better service and kind people.
Gene B | Overall ExperienceDisappointed that I booked the largest unit over the phone and found that the size was unavailable when I arrived with my load. Had to accept a smaller unit because my movers were there with a load on their truck. Had to pay movers additional amount because my allotted time ran over due to delay in time it took to reapply for smaller unit.
patricia p | First ImpressionsHad to wait several minutes while the person taking care of store was moving things with a hilo
LAURENCE W | First ImpressionsThe location staff went above and beyond to make sure my experience was enjoyable.
Ronald W | First ImpressionsThe staff was very helpful and accommodating, answering all questions even while busy with other duties. The facility was clean and well-maintained. My only complaint would be that the security system was not very intuitive. The alarms went off several times during our visit, and we were not sure if it was due to a mistake on our part or a malfunction. Overall, though, a smooth experience.
jesse r | First ImpressionsCustomer rep went above and beyond! Excellent service.
Jonathan S | First ImpressionsOnly complaint I have is that I ended my rental of the unit 12 days early and received no prorated refund for those 12 days. ☹️
Alan B | Overall ExperienceCustomer Service was superior!!!
anthony i | First ImpressionsEveryone was very friendly. Since it was my first time to use a storage I wish they would have taken more time to explain things to me.
Christopher M | First ImpressionsGreat service!
scott t | First ImpressionsAccess was only an issue because of COVID. I understand and absolutely loved the friendly staff and quick help for my situation!
ANTONY C | First ImpressionsPLEASE purchase at least one DEDICATED hand cart for Building A. It's not that much of an investment.. Having to constantly borrow a hand cart from Building B is such an inconvience so I won't bother to return "borrowed" hand carts until this deficiency is corrected by management. Make moving easier for your customers. Maybe I should buy my own and store it within my unit.
BRUCE L | First ImpressionsOutstanding bunch work for uhaul I am serious I had Jill's movers empty the uhaul I have used uhaul many times before on long long long moves I mean like 2000 miles before they were great then and great now best bunch of people you will ever get your hands on give them all a 60 percent raise
Kim B | First ImpressionsWe rented a storage unit for a few months while we had some working going on at home. We wanted a climate controlled unit that would not get mice or bugs. The U-Haul unit met our needs. The unit was clean and in good condition. We put a few sticky traps inside just in case something got in. At the end, the traps caught nothing and all of our boxes were in the same condition as when we put them in. Recommended. Staff was helpful too.
Steven W | Overall ExperienceAndrew and Adriana (spelling name?) was both awesome and helped me stay calm during a very hectic move. Great customer service! Thank you both!
melinda p | First ImpressionsVery friendly staff and good value for your storage needs. Very clean, well maintained and secure
Robert D | Overall ExperienceAwesome staff and professional- really made a stressful time for us and our move super easy! Thank you!
Steve D | First ImpressionsThe only problem I had was remembering to diarm my unit
bobby g | Overall ExperienceI was surprised to discover that the 5x5x10 storage was 10 feet vertical - not very convenient. Also, it was required to purchase a Uhaul security lock for $10.
David V | First ImpressionsEverything I needed to know was answered and explained thoroughly. Showed the correct way to use your pin code and was more than friendly and accommodating.
John M | First ImpressionsThe staff was great anytime I went in
Laurel B | Overall ExperienceOnly improvement maybe is one employee interaction came across as slightly aggressive
Kyle B | Overall ExperienceThe man that served me was rude. First impressions, I turn up with a truck after just moving out of Chicago , tired , my truck rolled into the grass slightly. I walk inside and he Dosent even greet me and just says “is that your truck on my grass , you best move it”. I then asked if there is a storage shed close to the door , he says no and puts me in one that all the way at the end, just to make it difficult. The screen said there were heaps available. I was supposed to get the first month free and when I said I am supposed to get the first month free he says “I don’t see any record” and I said I’ll just bring the email up and then he says “too late I’ve already charged you and I don’t know how to reverse it” ! I’m stunned at his rudeness. Then when he gives me a security code to enter the facility we go to test it and it fails then we try again and fails. The he said oh well and walks away. I said excuse me , what am I supposed to do, he said oh the system is down. I said well I need a security code that works and he said it’s fine you can just put up with the annoying sound. The check in was so bad , unprofessional , he didn’t wear a mask , I was disgusted !! I tried to call Day the manager but she didn’t answer.
Patrick C | First ImpressionsQuite happy with my experience at this location
Mark T | Overall ExperienceStaff was very nice; it was a busy day/time while we were there, but they handled all customers plus a large delivery truck with no problems! Hopefully our move-in and eventual move-out from our new unit will go as smoothly!!
Tasha F | First ImpressionsGreat place to store your stuff. Climate controlled and clean.
Michael M | Overall ExperienceI forgot to get my dolly for loading a refrigerator and they gave it to me free when I returned and a discount. They are so nice and helpful.
MARY F | First ImpressionsU-Haul was conveniently located and easily accessible for my needs. Day and her staff are fantastic to work with and made the whole move in and move out process seamless.
steven w | Overall ExperienceI reserved a unit several weeks before my move. Then, while in the middle of a stressful move, I received several phone calls from U-Haul warning me that my unit was available to be rented online and if I did not rent it, I might lose it. This caused me a lot of stress and it seems U-Haul needs to fix its reservation system. If I have reserved a unit, it should not be available for any random person online to rent. Other than that, everything went well. The unit was clean. The facility seems great.
David D | Online Move InHad trouble Accessing code. Had to call the trouble phone number. Talked with owner. Then had to call back because the large slider would not open. Called back and no answer left my number and no return call. This was @ 9:4:0 pm. Had appliances and had to go thru small door. Very tight hit. Scratched up handle on refrigerator
SANDRA K | First ImpressionsThe check-in/check-out system is unreliable. The alarm frequently sounds when people open their units. It happens so often that no one thinks it odd. The after hours access also does not work, so our access was limited to when the store was open. We had our unit on auto-pay for convenience. One time I tried to access my unit, but there was a second lock on it for not paying. Of course I was furious. When I went into the store, they said they had no idea how to contact me, that they had "peeked over the wall and saw the unit was empty" (which was a completely lie - it was not empty until we just vacated it yesterday), and that we had not paid. We filled out a lot of paperwork with secondary contact information when we rented the unit, so nothing they said made sense. This is an indication that they made some kind of major mistake and then tried to blame us. I never felt like my belongings were secure there or that I could access my unit at will as they advertise. Based on our experiences with this facility, I do not trust them at all and would never recommend them. We are thrilled to be out of there.
Michelle L | Overall ExperienceThank You for making this easy!
DEBORAH B | First ImpressionsThe access card they gave me didn't work. I went back to the office. We tried the PIN code method, which also didn't work. They stated they were having trouble with their system, but I am not confident I'll get in again without setting off the alarm.
Susan W | First ImpressionsStaff was very helpful!! Love the cleanliness!!
Becki h | First ImpressionsI had a lot of problems accessing my unit. The key card/access code system often did not work - especially in cold weather. This meant that I could only access my unit during open hours. Even when the key card/access code system appeared to work, the alarm often sounded when I opened my door. While I was there, I observed it happening to other customers too. In fact, it happened so much that no one flinched when the alarm went off because it was so common. I had a lot of frustration with not being able to pay my account in advance. I tried to do this online and in person, but the system will not allow it. I would rather pay in advance than have to wait until the due date and take a chance of getting a late fee if I happen to forget. This should be updated. Thank you.
Michelle L | Overall ExperienceVery convenient to not have to come into office to set everything up. Everything was organized and detailed prior to move in.
Vanessa S | Online Move InClean, fast, curtious and knowledgable
Jimmy P | First ImpressionsFriendly staff, easy process, clean units, and the units are indoors with extra security provided. Overall very happy with Uhaul Sef-Storage
gabriela s | First Impressionsoutstanding service and trouble free experience
Richard W | Overall ExperienceExcellent service, very friendly and helpful from all employees
Barbara M | Overall ExperienceGreat crew all of them!!!!
jodi n | Overall ExperienceSo happy with staff!!!!
Jodi N | Overall ExperienceFlawless and quick service, front to back.
Richard W | First ImpressionsWonderful customer service, your manager Day Paxton, was very pleasant to work with and very helpful. I will use your facility in the future
Barbara M | First ImpressionsRosie was very knowledgeable and fluent in Spanish. Great customer service experience!! Thank you for making this move eazy!!
keith b | First ImpressionsMy apologies (again) for the behavior of Ms. Binaku
Eugene P | Overall ExperienceDay was very helpful and and staff was outstanding very knowledgeable with storage. The storage unit was very clean and I felt safe keeping my valuables here. I recommend this facility!!
Andrew B | Overall ExperienceMade storing my belongings easy and was able to get a truck in same locate to make the move to my new home extremely easy.
josh b | Overall ExperienceGreat service!! Very friendly workers.
Andrew B | First ImpressionsEveryone was very nice and went above and beyond to meet needs and exceed expectations.
Melissa H | First ImpressionsI would definitely recommend it if you want a good storage area when your moving to a new place! Great experience
Prathika S | Overall ExperienceThe young lady that works second shift ...AWESOME ! Can’t remember her name but her dad is in charge of trailer repairs and rentals
terry d | First ImpressionsI loved the service. They were very friendly!! I would surely recommend this to anyone who is in need of a storage unit!!!!
Prathika S | First ImpressionsVery helpful, professional! Clean!
Caroline S | First ImpressionsEasy to deal with. Lots of options. Good selection of moving supplies.
PATRICK C | Overall ExperienceI was pleased with my storage unit.
Barbara V | Overall ExperienceEveryone was friendly and helpful. Thanks.
brian m | First ImpressionsDay and Elizabeth were very helpful and professional. Had to call several times. Each time I spoke with the store itself, they were patient and answered all my concerns.
Susan W | First ImpressionsPersonal not trained! Manager had to do the paperwork.
Victor T | First Impressions