Customer Reviews for U-Haul Moving & Storage of Holland

1835 reviews

463 E Lakewood Blvd   Holland, MI 49424

(616) 396-0411

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(616) 396-0411

463 E Lakewood Blvd
Holland, MI 49424

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very impressed with the equipment & friendly service.

Christopher N. 
Rating:
5.0

The owner of this location hires excellent people

KENNETH JOHN W. 
Rating:
5.0

Send me the receipt by email. They said they would but they never did.

JORDAN CALEB H. 
Rating:
4.0

Customer did not leave a comment.

stacy m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim P. 
Rating:
5.0

Customer did not leave a comment.

patricia p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa D.  |  First Impressions 
Rating:
5.0

It was hard to access app. Went inside for faster service

HEATHER MURRAY O. 
Rating:
2.0

Actually take accountability and not just blame corpry when you are the supposed 'owner' of the location.

JOSEPH ANDREW J. 
Rating:
5.0

Customer did not leave a comment.

Jodi M.  |  First Impressions 
Rating:
5.0

Great service!

Tom W. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN JOHN S. 
Rating:
5.0

Customer did not leave a comment.

JOHN JOSEPH O. 
Rating:
5.0

Customer did not leave a comment.

RICHARD ALLEN B. 
Rating:
4.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Day Paxton's team is the best at Lakewood in Holland Michigan. Thanks for your help.Steve Johnson

STEVEN PAUL J. 
Rating:
5.0

All went well for us. Thank you!

LAWRENCE K. 
Rating:
5.0

Customer did not leave a comment.

KYLE RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Esmeralda P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NICOLE NICHOLS V. 
Rating:
5.0

Customer did not leave a comment.

april u.  |  Overall Experience 
Rating:
5.0

Quick efficient friendly service

CRAIG C. 
Rating:
5.0

Customer did not leave a comment.

DONNA JEAN T. 
Rating:
5.0

Train more staff to help at the counter during peak times. I came at a busy time, when several folks dropped in without appointments. The gentleman who was servicing us did a super job. There were other employees there, but they were not trained to help in that way. I understand that the role of checking folks in, getting the contacts solidified, and processing payments is more demanding. Miguel did a great job of helping me get hooked up and on the road. We ran into a snafu with a lighting connector, which he resolved in minutes. Amazing. My experience was, and had always been, exceptional at this location. It is managed well and it shows. I keep coming back.

Peter T. 
Rating:
5.0

Customer did not leave a comment.

ERIC LOUIS M. 
Rating:
5.0

Customer did not leave a comment.

JERRY LEE P. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH EUGENE K. 
Rating:
5.0

Customer did not leave a comment.

RYAN KENDRICK F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

THEODORE B. 
Rating:
5.0

Customer did not leave a comment.

MAX EDWIN M. 
Rating:
5.0

Quick and easy drop off

John G. 
Rating:
5.0

This place has a great service

JOSE FERNANDO T. 
Rating:
5.0

Customer did not leave a comment.

SCOTTF B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

My third time using this location. Service is great, trucks are always clean and in good condition.

JOHN JOSEPH O. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

The employees were great and did a good job. No problems with equipment. From what customers I watched them wait on they have a lot of patience.

MICHAEL JON N. 
Rating:
5.0

Customer did not leave a comment.

Debra K. 
Rating:
5.0

I appreciated the call ahead of time about the need for an equipment change and timing (someone extended their rental of the truck I was going to use). That helped me plan better.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

DESTINY MIKALEA G. 
Rating:
5.0

Staff was AMAZING!!!! Alondra went above and beyond! We definitely were happy with your service!

TIFFANIE JEAN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOEN K. 
Rating:
5.0

Customer did not leave a comment.

KRISTI KAY H. 
Rating:
5.0

Impressive facility. Very knowledgeable staff

laurie f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Marjo K. 
Rating:
5.0

Customer did not leave a comment.

NANCY ELAINE F. 
Rating:
5.0

always great service at this location

Justin H. 
Rating:
5.0

Customer did not leave a comment.

LARRY JOHN M. 
Rating:
2.0

First, I'm not sure how the time window was selected but it was not what I booked, allowing us only a 4 hour window to move instead of the 10 hours I'd requested while booking. Then because we didn't pick it up "on time" even though we had an Anytime 24/7 reservation, our rental was cancelled. When we arrived and set up a new rental, the safe mover charge was added, not explained and not presented as optional. Luckily we won't be moving again anytime soon because we would not be coming back too quickly.

Lucas S. 
Rating:
5.0

Customer did not leave a comment.

donald M. 
Rating:
5.0

The young girl working the counter was very helpful..

Yolanda r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NIGEL TERENCE L. 
Rating:
4.0

I would like to have the ability to remove the trailer from my hitch at certain times during my rental.

david B. 
Rating:
5.0

Customer did not leave a comment.

PETER CHAN N. 
Rating:
5.0

Everyone was very helpful. Will use them again if need be. Telling everyone that they were on the ball.

DORIS JEAN G. 
Rating:
4.0

Customer did not leave a comment.

Dennis T. 
Rating:
5.0

Great people working there

warren M. 
Rating:
5.0

Everything went smoothly, the team was friendly and helpful!!! No problems with the van!!! Thank you so much!!!!

lorrie L. 
Rating:
5.0

Andrew went above and beyond to be accommodating and helpful! Thanks

Jeanne W. 
Rating:
5.0

Was easy to pick up my ordered truck and be on the road in no time, rep was friendly and quick to the point which I appreciated. All around a good experience.

Julio R. 
Rating:
4.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Impressive. I will be certainly visit this U-Haul location again! I had the wrong size hitch ball and plug for the lights and they were very accommodating helping us get that worked out.

DAVID ANDREW D. 
Rating:
4.0

I have not received my receipt for the rental. I had requested that it be emailed to me. Other than not receiving that. It was a simple check in and check out.

B H. 
Rating:
5.0

Customer did not leave a comment.

Alyssa M. 
Rating:
5.0

Robert and Day run a first-class, friendly, and efficient operation! They hire good people, and these people treat us customers kindly and respectfully. I am thankful to have them in this community, and it is no surprise that they have successfully expanded their operation, now including a sizable storage facility too. I absolutely dread moving, but it is truly a huge relief to have such a nice team of people, with great equipment and service to help make my job so much easier and less stressful. Thanks!

Norman L. 
Rating:
5.0

Day at the E Lakewood Holland Michigan Location is STELLAR!!! Could not ask for a better Manager!!

greg N. 
Rating:
4.0

This location was fine, but it was not my initial pick up location. Due to mistakes on my original pickup location, I had to go an hour out of my way to the Holland location to get the correct vehicle.

Patrick J. 
Rating:
5.0

This was a great experience from beginning to end. Your on line reservation interface is a little janky though and not very intuitive to use. But it's probably because I'm a little older :-)

CHRISTIAN K. 
Rating:
4.0

When returning the uhaul the on line process good be better laid out I spent 30 mins trying to figure it out and on the phone nothing happened had to wait for the place to open to make sure I wasn't going to get charge a late fee

Jose P. 
Rating:
5.0

Loved the experience.

GREGORY SIKA C. 
Rating:
5.0

Could ask for better service and kind people.

Gene B.  |  Overall Experience 
Rating:
4.0

Only 1 elevator and there were 4 people unloading truck Full of things. There needs to be another elevator in the building!!!

TIMOTHY M. 
Rating:
4.0

Customer did not leave a comment.

Magdalena B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Z.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Douglas G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Catie C. 
Rating:
5.0

Friendly staff. Fast service. Highly recommended.

Kurt O. 
Rating:
5.0

Was very impressed with the high level of customer service at this location by every employee I dealt with. I just wish I'd gotten all the names so they could be individually recognized.

DAVID WARD S. 
Rating:
4.0

Customer did not leave a comment.

Carroll S. 
Rating:
5.0

First time renting a uhaul. It was a great smooth experience! Will recommend!

MARISSA M. 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE S. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
4.0

I am not a mechanic… watching the oil gauge and the battery gauge drop was concerning. It would have been helpful to have a 2 minute tutorial so I would have known whether to worry or not.

DONNA BLEAKLEY C. 
Rating:
4.0

Customer did not leave a comment.

HARRISON MICHAEL B. 
Rating:
5.0

Day is by far the best mgr I have ever dealt with. Renting trucks couldn't be easier!

Ryan R. 
Rating:
5.0

They were really professional and provided good service. I highly recommend it.

SANGUK J. 
Rating:
5.0

Me and my father were in a bad situation when his truck broke down halfway between Ann Arbor and Muskegon. We were able to rent a truck with you, it pulled our trailer and saved our weekend. Thanks!

Carol C. 
Rating:
5.0

Customer did not leave a comment.

Trey T. 
Rating:
3.0

Disappointed that I booked the largest unit over the phone and found that the size was unavailable when I arrived with my load. Had to accept a smaller unit because my movers were there with a load on their truck. Had to pay movers additional amount because my allotted time ran over due to delay in time it took to reapply for smaller unit.

patricia p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN D S. 
Rating:
3.0

Customer did not leave a comment.

david B. 
Rating:
3.0

Customer did not leave a comment.

John L. 
Rating:
4.0

I was charged 2 day rental for 14 hours. When I rented this online it stated it would only be one day rental.

Brian K. 
Rating:
5.0

Need more people on the weekend schedule to help speed up the process..

TELONA F. 
Rating:
5.0

This U-Haul location makes doing business so easy. I just call in; drive in; get hooked up...and out I go. Supper simple. I had a hitch, but they also set me up with a tongue and ball; had a corroded electrical connect so the cleaned and tested it: needed to be hooked up but they took responsibility to hitch it exactly as required. All I had to do was say thank-you and shake their hand. :) Quite happy with the experience.

craig D. 
Rating:
4.0

The staff was very willing to help with any problems/ questions I had. Alondra Hill was very good about making sure I had the right equipment and made sure I was able to change what I needed. Thank you!

David C. 
Rating:
5.0

The employee, that helped me was very efficient. And friendly.

John O. 
Rating:
4.0

Central Uhaul changed my truck type and changed my rate without permission. I was ok with a bigger truck but not at $300 more. It took the local guy over 30 minutes to get the billing straightened out. You need to include booking/online as an option to review also.

Mark K. 
Rating:
4.0

NA

CARTER JOHN G. 
Rating:
4.0

My auto was dented in the back when your employee was hitching the trailer. It was a accident, and I know she felt bad. My complaint to U-Haul is that I must jump thru hoops to give this information to your insurance carrier. I think this should be your responsibility, not the customers!

JOHN EDWARD S. 
Rating:
5.0

Great customer service!!

DANIEL K. 
Rating:
5.0

Customer did not leave a comment.

HEATHER LEA M. 
Rating:
4.0

Customer did not leave a comment.

Jennifer V. 
Rating:
5.0

Customer did not leave a comment.

REGINA G. 
Rating:
4.0

Waited in line a little longer than usual. Employee left 3 people in line to go outside to lit to assist someone. All employees are always polite and courteous, but shop may have been a little short staffed.

Ronald G. 
Rating:
4.0

Had to wait several minutes while the person taking care of store was moving things with a hilo

LAURENCE WILLIAM K.  |  First Impressions 
Rating:
3.0

The truck we received had significant issues with the brakes - squealing so loudly that people following me in another vehicle could hear them in their car. It did not feel safe. In addition, the cable pully system that operates the back door of the truck was tangled up and so we were not able to shut the door when transporting our items. This also did not feel safe.

Sara J. 
Rating:
5.0

Customer did not leave a comment.

CURTIS JOHN V. 
Rating:
5.0

Customer did not leave a comment.

Sarah O. 
Rating:
4.0

Customer did not leave a comment.

DANIEL LEE J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LEWIS H. 
Rating:
5.0

The young lady that helped me was very personable and really helpful. She should get a raise.

MICHAEL WARREN V. 
Rating:
5.0

Customer did not leave a comment.

joanne V. 
Rating:
5.0

Customer did not leave a comment.

Katherine S.  |  First Impressions 
Rating:
5.0

The location staff went above and beyond to make sure my experience was enjoyable.

Ronald W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sophorn T.  |  Overall Experience 
Rating:
4.0

The staff was very helpful and accommodating, answering all questions even while busy with other duties. The facility was clean and well-maintained. My only complaint would be that the security system was not very intuitive. The alarms went off several times during our visit, and we were not sure if it was due to a mistake on our part or a malfunction. Overall, though, a smooth experience.

jesse r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexa B.  |  Online Move In 
Rating:
5.0

Customer rep went above and beyond! Excellent service.

Jonathan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sophorn T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stacy m.  |  First Impressions 
Rating:
4.0

Only complaint I have is that I ended my rental of the unit 12 days early and received no prorated refund for those 12 days. ☹️

Alan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norma R.  |  Overall Experience 
Rating:
5.0

Customer Service was superior!!!

anthony i.  |  First Impressions 
Rating:
4.0

Everyone was very friendly. Since it was my first time to use a storage I wish they would have taken more time to explain things to me.

Christopher M.  |  First Impressions 
Rating:
5.0

Great service!

scott t.  |  First Impressions 
Rating:
5.0

Access was only an issue because of COVID. I understand and absolutely loved the friendly staff and quick help for my situation!

ANTONY CHARLES B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tomas D.  |  First Impressions 
Rating:
4.0

PLEASE purchase at least one DEDICATED hand cart for Building A. It's not that much of an investment.. Having to constantly borrow a hand cart from Building B is such an inconvience so I won't bother to return "borrowed" hand carts until this deficiency is corrected by management. Make moving easier for your customers. Maybe I should buy my own and store it within my unit.

BRUCE LAWRENCE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Constance S.  |  First Impressions 
Rating:
5.0

Outstanding bunch work for uhaul I am serious I had Jill's movers empty the uhaul I have used uhaul many times before on long long long moves I mean like 2000 miles before they were great then and great now best bunch of people you will ever get your hands on give them all a 60 percent raise

Kim B.  |  First Impressions 
Rating:
5.0

We rented a storage unit for a few months while we had some working going on at home. We wanted a climate controlled unit that would not get mice or bugs. The U-Haul unit met our needs. The unit was clean and in good condition. We put a few sticky traps inside just in case something got in. At the end, the traps caught nothing and all of our boxes were in the same condition as when we put them in. Recommended. Staff was helpful too.

Steven W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim W.  |  Overall Experience 
Rating:
5.0

Andrew and Adriana (spelling name?) was both awesome and helped me stay calm during a very hectic move. Great customer service! Thank you both!

melinda p.  |  First Impressions 
Rating:
5.0

Very friendly staff and good value for your storage needs. Very clean, well maintained and secure

Robert D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jesse t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jodie m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William C.  |  Overall Experience 
Rating:
5.0

Awesome staff and professional- really made a stressful time for us and our move super easy! Thank you!

Steve D.  |  First Impressions 
Rating:
5.0

The only problem I had was remembering to diarm my unit

bobby g.  |  Overall Experience 
Rating:
4.0

I was surprised to discover that the 5x5x10 storage was 10 feet vertical - not very convenient. Also, it was required to purchase a Uhaul security lock for $10.

David V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carol n.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer H.  |  First Impressions 
Rating:
5.0

Everything I needed to know was answered and explained thoroughly. Showed the correct way to use your pin code and was more than friendly and accommodating.

John M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

phillip c.  |  Overall Experience 
Rating:
5.0

The staff was great anytime I went in

Laurel B.  |  Overall Experience 
Rating:
5.0

Only improvement maybe is one employee interaction came across as slightly aggressive

Kyle B.  |  Overall Experience 
Rating:
2.0

The man that served me was rude. First impressions, I turn up with a truck after just moving out of Chicago , tired , my truck rolled into the grass slightly. I walk inside and he Dosent even greet me and just says “is that your truck on my grass , you best move it”. I then asked if there is a storage shed close to the door , he says no and puts me in one that all the way at the end, just to make it difficult. The screen said there were heaps available. I was supposed to get the first month free and when I said I am supposed to get the first month free he says “I don’t see any record” and I said I’ll just bring the email up and then he says “too late I’ve already charged you and I don’t know how to reverse it” ! I’m stunned at his rudeness. Then when he gives me a security code to enter the facility we go to test it and it fails then we try again and fails. The he said oh well and walks away. I said excuse me , what am I supposed to do, he said oh the system is down. I said well I need a security code that works and he said it’s fine you can just put up with the annoying sound. The check in was so bad , unprofessional , he didn’t wear a mask , I was disgusted !! I tried to call Day the manager but she didn’t answer.

Patrick C.  |  First Impressions 
Rating:
5.0

Quite happy with my experience at this location

Mark T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REYNA R.  |  Overall Experience 
Rating:
5.0

Staff was very nice; it was a busy day/time while we were there, but they handled all customers plus a large delivery truck with no problems! Hopefully our move-in and eventual move-out from our new unit will go as smoothly!!

Tasha F.  |  First Impressions 
Rating:
5.0

Great place to store your stuff. Climate controlled and clean.

Michael M.  |  Overall Experience 
Rating:
5.0

I forgot to get my dolly for loading a refrigerator and they gave it to me free when I returned and a discount. They are so nice and helpful.

MARY F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maria O.  |  Overall Experience 
Rating:
5.0

U-Haul was conveniently located and easily accessible for my needs. Day and her staff are fantastic to work with and made the whole move in and move out process seamless.

steven w.  |  Overall Experience 
Rating:
3.0

I reserved a unit several weeks before my move. Then, while in the middle of a stressful move, I received several phone calls from U-Haul warning me that my unit was available to be rented online and if I did not rent it, I might lose it. This caused me a lot of stress and it seems U-Haul needs to fix its reservation system. If I have reserved a unit, it should not be available for any random person online to rent. Other than that, everything went well. The unit was clean. The facility seems great.

David D.  |  Online Move In 
Rating:
5.0

Thank You for making this easy!

DEBORAH B.  |  First Impressions 
Rating:
4.0

The access card they gave me didn't work. I went back to the office. We tried the PIN code method, which also didn't work. They stated they were having trouble with their system, but I am not confident I'll get in again without setting off the alarm.

Susan W.  |  First Impressions 
Rating:
5.0

Staff was very helpful!! Love the cleanliness!!

Becki h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steven w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob D.  |  First Impressions 
Rating:
5.0

Clean, fast, curtious and knowledgable

Jimmy P.  |  First Impressions 
Rating:
5.0

Friendly staff, easy process, clean units, and the units are indoors with extra security provided. Overall very happy with Uhaul Sef-Storage

gabriela s.  |  First Impressions 
No reviews have been submitted for this location.

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