Customer Reviews for U-Haul Moving & Storage of Holland

1,932 reviews

463 E Lakewood Blvd   Holland, MI 49424

(616) 396-0411

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(616) 396-0411

463 E Lakewood Blvd
Holland, MI 49424

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JENNIFER GRACE R. 
Rating:
4.0

Customer did not leave a comment.

maria B.  |  First Impressions 
Rating:
4.0

Wellness to check in with our wait by Robert.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

LUIS MANUEL F. 
Rating:
4.0

cleanest and nicest public restroom facility. this is the best U-Haul service center that I've ever been in. will use you guys for future rental needs. thx., Wayne McCuskey

wayne M. 
Rating:
5.0

Customer did not leave a comment.

Alicia C.  |  Overall Experience 
Rating:
3.0

Location was closed but was charged an additional $76 as the app stated I was late returning after hours and another day of rental was charged to my card. I accepted it as it was after hours and it was rainy and nasty out and no one to assist. I was not late returning, I picked up the truck at 7pm on Friday and returned at 7:15pm on Sunday. Yes, it was 15mins late but no grace period??? Beware U-Haul is getting rich from their app and no flexibility to protest except with this review, especially after hours. Thanks for allowing after hours returns but no thank you on ever renting from any U-Haul again.

ERIC CARL Y. 
Rating:
5.0

Customer did not leave a comment.

Joey C. 
Rating:
5.0

Nothing. It was great

TONY LEONARD W. 
Rating:
5.0

Quick drop Off. Staff was friendly and facilitated drop off..Excellent customer service.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

LORI ANN P. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH STANLEY M. 
Rating:
5.0

Customer did not leave a comment.

susan N. 
Rating:
5.0

All of my experiences with this U-Haul have been VERY good.

DAVID EDGAR H. 
Rating:
5.0

Customer did not leave a comment.

DALE EDWARD C. 
Rating:
5.0

Day Paxton and staff our the best u-haul .

STEVEN PAUL J. 
Rating:
5.0

Customer did not leave a comment.

ERIC ALAN S. 
Rating:
5.0

The employee stayed after close so we could turn in our truck. SO AWESOME and totally impressed. THANK YOU, it's been a great experience again!

THOMAS EDWARD G. 
Rating:
5.0

From checking in to checking out, very good experience.

DANIEL C. 
Rating:
5.0

Return of trailer was not easy. Stood outside a long time. Attendant finally came out and told me where to park trailer and wait. Parked trailer and waited another 15 minutes. Finally just unhooked it myself. Attendant finally came out and said I'd get an email receipt and could go.

TONY LEONARD W. 
Rating:
5.0

The staff was friendly and efficient. Very knowledgeable and helpful.

SHERRI JANE T. 
Rating:
3.0

called and was on hold for 35 minutes and gave up and hung up.TERRIBLE

DANIEL R Z. 
Rating:
5.0

Everything was great. Thanks!

Adam V. 
Rating:
5.0

Customer did not leave a comment.

JORDAN JOHNNATHA R. 
Rating:
5.0

the experience was great. i rent quite often between Lansing and Holland for personal and work related needs.

ANTHONY ANDRE F. 
Rating:
5.0

Day was great!

loren s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Nothing for UHAUL to do but the cargo area of the truck smelled like marijuana. Probably the previous user. Noticed at time of pickup in Brighton, it was pointed out by the employee there. Left the door open most of the day Saturday and Sunday, yet the smell was still there. Not sure how or if you can prevent that.

Andrew M. 
Rating:
4.0

Simple and reliable

Sengaloung V. 
Rating:
5.0

Customer did not leave a comment.

JODI ANN M.  |  Overall Experience 
Rating:
5.0

The biggest problem was the lack of mechanical staff to fix wiring or other problems associated with customer vehicles. However the facilities were well maintained and the staff was very helpful. My project was completed successfully due to Uhaul. I would certainly use uhaul services again.

MICHAELALLEN C. 
Rating:
5.0

Customer did not leave a comment.

D'Andre M.  |  First Impressions 
Rating:
3.0

Overall good experience. Felt like the staff was eyeballing me to make sure I didn’t steal anything. That did not make me feel good. Only issue I had

Gabriel M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA CHRISTINA A. 
Rating:
4.0

Customer did not leave a comment.

Duncan M. 
Rating:
5.0

Customer did not leave a comment.

ANN MARIA T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS JOE W. 
Rating:
5.0

Wonderful customer service

susan S. 
Rating:
5.0

Nothing you have great customer service everytime I've rented from you. The equipment is in great condition as well. Thank you

Chris B. 
Rating:
1.0

Just got extra charge so two charges no reason why i was told first month free no charge for not having it cleaned

david e.  |  First Impressions 
Rating:
2.0

The pictures of the truck weren't even the correct truck.i had to dispute them all with the correct pictures.

DANIEL JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

GEORGE P. 
Rating:
5.0

Quick & easy.

MICHAEL RAYMOND K. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Brandon L. 
Rating:
5.0

Customer did not leave a comment.

LAUREL SUE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON JOHN K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL RAY M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN JOHN T. 
Rating:
5.0

I have rented from this location many times and, the trucks are always alot cleaner than any other location. The people on the turn in island were always helpful. We have rented from other companies. But uhaul is the easiest and best trucks as far as condition. Only thing is the price per mile.

John O. 
Rating:
5.0

Customer did not leave a comment.

Jophet M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CLEMENT D. 
Rating:
3.0

Customer did not leave a comment.

Tessa B. 
Rating:
5.0

Customer did not leave a comment.

RONALD KEITH F. 
Rating:
5.0

Customer did not leave a comment.

SCOTT L. 
Rating:
5.0

The entire staff was helpful, professional, friendly and very efficient. Janitorial person at storage location was very helpful during initial move. We could have found unit, however, person quickly showed us the location, directed us to the carts, location to unload if raining, etc.

DALE IRVIN T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura V.  |  First Impressions 
Rating:
5.0

Everyone was nice and helpful at the Lakewood U-Haul.

Eve M.  |  Overall Experience 
Rating:
5.0

Keep employing people that are knowledgeable in the processes for UHaul because I've been coming back to this location a few times because the cleanliness of the products and the staff are great! Keep up the good work at this location, customer for life!

BRANDON F. 
Rating:
5.0

Customer did not leave a comment.

LYNN J H. 
Rating:
4.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS EDWIN D. 
Rating:
5.0

The checkout/check-in via phone could have been easier, at least for this not-so-tech-savvy customer.

David J. 
Rating:
5.0

Customer did not leave a comment.

RICKY DALE Y. 
Rating:
5.0

That was amazing. The car was clean and runing very well. But the better was the price including 2 days. Wonderful.

ELIECER L. 
Rating:
5.0

Customer did not leave a comment.

SANDRA L. 
Rating:
5.0

Customer did not leave a comment.

KORN K. 
Rating:
3.0

Customer did not leave a comment.

ALLISON SKY E. 
Rating:
5.0

Customer did not leave a comment.

KEITH ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Above and beyond customer service! Thank you!

AMBER LEE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Audrey G.  |  First Impressions 
Rating:
5.0

Excellent customer service in all areas.

DALE IRVIN T. 
Rating:
5.0

Customer did not leave a comment.

deborah p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
4.0

Customer did not leave a comment.

DEONNE R M. 
Rating:
5.0

I have been renting from this location for a while and they've been 👍 great

NOREDDINE H. 
Rating:
5.0

This was a very easy experience using Uhaul.

MATTHEW DUANE K. 
Rating:
4.0

Customer did not leave a comment.

KEVIN PATRICK F. 
Rating:
5.0

Customer did not leave a comment.

TERRY LOUISE C. 
Rating:
5.0

Everything satisfactory

MANUEL ALEJANDRO C. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

The employees worked on my needs beautifully

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Jim E. 
Rating:
5.0

You were woknderfull

david A. 
Rating:
5.0

Customer did not leave a comment.

JAMES PATRICK L. 
Rating:
5.0

Very helpful and quick..Thank you.

CLARE EVAN S. 
Rating:
5.0

Customer did not leave a comment.

DEAN H. 
Rating:
5.0

it was all good.

DAVID WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

DAVID LOREN H. 
Rating:
5.0

Customer did not leave a comment.

Brenda C.  |  Overall Experience 
Rating:
5.0

The windshield wipers needed to be replaced and i was driving in the rain. I did mention this when i turned the vehicle in.

JEFFREY THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

Dawn D. 
Rating:
5.0

Excellent service!

Mark C. 
Rating:
4.0

Customer did not leave a comment.

IAN NOEL S. 
Rating:
5.0

it's always a pleasure to do business with Day, Whenever I need to rent a truck or trailer I don't even shop around anymore - I go straight to Lakewood U-Haul and Day. She makes it easy.

HUGHRICHARD B. 
Rating:
5.0

Very impressed with the equipment & friendly service.

Christopher N. 
Rating:
5.0

The owner of this location hires excellent people

KENNETH JOHN W. 
Rating:
5.0

Send me the receipt by email. They said they would but they never did.

JORDAN CALEB H. 
Rating:
4.0

Customer did not leave a comment.

stacy m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim P. 
Rating:
5.0

Customer did not leave a comment.

patricia p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa D.  |  First Impressions 
Rating:
5.0

It was hard to access app. Went inside for faster service

HEATHER MURRAY O. 
Rating:
2.0

Actually take accountability and not just blame corpry when you are the supposed 'owner' of the location.

JOSEPH ANDREW J. 
Rating:
5.0

Customer did not leave a comment.

Jodi M.  |  First Impressions 
Rating:
5.0

Great service!

Tom W. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN JOHN S. 
Rating:
5.0

Customer did not leave a comment.

JOHN JOSEPH O. 
Rating:
5.0

Customer did not leave a comment.

RICHARD ALLEN B. 
Rating:
4.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Day Paxton's team is the best at Lakewood in Holland Michigan. Thanks for your help.Steve Johnson

STEVEN PAUL J. 
Rating:
5.0

All went well for us. Thank you!

LAWRENCE K. 
Rating:
5.0

Customer did not leave a comment.

KYLE RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Esmeralda P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NICOLE NICHOLS V. 
Rating:
5.0

Customer did not leave a comment.

april u.  |  Overall Experience 
Rating:
5.0

Quick efficient friendly service

CRAIG C. 
Rating:
5.0

Customer did not leave a comment.

DONNA JEAN T. 
Rating:
5.0

Train more staff to help at the counter during peak times. I came at a busy time, when several folks dropped in without appointments. The gentleman who was servicing us did a super job. There were other employees there, but they were not trained to help in that way. I understand that the role of checking folks in, getting the contacts solidified, and processing payments is more demanding. Miguel did a great job of helping me get hooked up and on the road. We ran into a snafu with a lighting connector, which he resolved in minutes. Amazing. My experience was, and had always been, exceptional at this location. It is managed well and it shows. I keep coming back.

Peter T. 
Rating:
5.0

Customer did not leave a comment.

RYAN KENDRICK F.  |  Overall Experience 
Rating:
5.0

Staff was AMAZING!!!! Alondra went above and beyond! We definitely were happy with your service!

TIFFANIE JEAN B.  |  Overall Experience 
Rating:
5.0

Impressive facility. Very knowledgeable staff

laurie f.  |  First Impressions 
Rating:
5.0

The young girl working the counter was very helpful..

Yolanda r.  |  First Impressions 
Rating:
5.0

Could ask for better service and kind people.

Gene B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Magdalena B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Z.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Douglas G.  |  Overall Experience 
Rating:
3.0

Disappointed that I booked the largest unit over the phone and found that the size was unavailable when I arrived with my load. Had to accept a smaller unit because my movers were there with a load on their truck. Had to pay movers additional amount because my allotted time ran over due to delay in time it took to reapply for smaller unit.

patricia p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin B.  |  Overall Experience 
Rating:
4.0

Had to wait several minutes while the person taking care of store was moving things with a hilo

LAURENCE WILLIAM K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine S.  |  First Impressions 
Rating:
5.0

The location staff went above and beyond to make sure my experience was enjoyable.

Ronald W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sophorn T.  |  Overall Experience 
Rating:
4.0

The staff was very helpful and accommodating, answering all questions even while busy with other duties. The facility was clean and well-maintained. My only complaint would be that the security system was not very intuitive. The alarms went off several times during our visit, and we were not sure if it was due to a mistake on our part or a malfunction. Overall, though, a smooth experience.

jesse r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexa B.  |  Online Move In 
Rating:
5.0

Customer rep went above and beyond! Excellent service.

Jonathan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sophorn T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stacy m.  |  First Impressions 
Rating:
4.0

Only complaint I have is that I ended my rental of the unit 12 days early and received no prorated refund for those 12 days. ☹️

Alan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norma R.  |  Overall Experience 
Rating:
5.0

Customer Service was superior!!!

anthony i.  |  First Impressions 
Rating:
4.0

Everyone was very friendly. Since it was my first time to use a storage I wish they would have taken more time to explain things to me.

Christopher M.  |  First Impressions 
Rating:
5.0

Great service!

scott t.  |  First Impressions 
Rating:
5.0

Access was only an issue because of COVID. I understand and absolutely loved the friendly staff and quick help for my situation!

ANTONY CHARLES B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tomas D.  |  First Impressions 
Rating:
4.0

PLEASE purchase at least one DEDICATED hand cart for Building A. It's not that much of an investment.. Having to constantly borrow a hand cart from Building B is such an inconvience so I won't bother to return "borrowed" hand carts until this deficiency is corrected by management. Make moving easier for your customers. Maybe I should buy my own and store it within my unit.

BRUCE LAWRENCE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Constance S.  |  First Impressions 
Rating:
5.0

Outstanding bunch work for uhaul I am serious I had Jill's movers empty the uhaul I have used uhaul many times before on long long long moves I mean like 2000 miles before they were great then and great now best bunch of people you will ever get your hands on give them all a 60 percent raise

Kim B.  |  First Impressions 
Rating:
5.0

We rented a storage unit for a few months while we had some working going on at home. We wanted a climate controlled unit that would not get mice or bugs. The U-Haul unit met our needs. The unit was clean and in good condition. We put a few sticky traps inside just in case something got in. At the end, the traps caught nothing and all of our boxes were in the same condition as when we put them in. Recommended. Staff was helpful too.

Steven W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim W.  |  Overall Experience 
Rating:
5.0

Andrew and Adriana (spelling name?) was both awesome and helped me stay calm during a very hectic move. Great customer service! Thank you both!

melinda p.  |  First Impressions 
Rating:
5.0

Very friendly staff and good value for your storage needs. Very clean, well maintained and secure

Robert D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jesse t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jodie m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William C.  |  Overall Experience 
Rating:
5.0

Awesome staff and professional- really made a stressful time for us and our move super easy! Thank you!

Steve D.  |  First Impressions 
Rating:
5.0

The only problem I had was remembering to diarm my unit

bobby g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer H.  |  First Impressions 
Rating:
5.0

Everything I needed to know was answered and explained thoroughly. Showed the correct way to use your pin code and was more than friendly and accommodating.

John M.  |  First Impressions 
Rating:
2.0

The man that served me was rude. First impressions, I turn up with a truck after just moving out of Chicago , tired , my truck rolled into the grass slightly. I walk inside and he Dosent even greet me and just says “is that your truck on my grass , you best move it”. I then asked if there is a storage shed close to the door , he says no and puts me in one that all the way at the end, just to make it difficult. The screen said there were heaps available. I was supposed to get the first month free and when I said I am supposed to get the first month free he says “I don’t see any record” and I said I’ll just bring the email up and then he says “too late I’ve already charged you and I don’t know how to reverse it” ! I’m stunned at his rudeness. Then when he gives me a security code to enter the facility we go to test it and it fails then we try again and fails. The he said oh well and walks away. I said excuse me , what am I supposed to do, he said oh the system is down. I said well I need a security code that works and he said it’s fine you can just put up with the annoying sound. The check in was so bad , unprofessional , he didn’t wear a mask , I was disgusted !! I tried to call Day the manager but she didn’t answer.

Patrick C.  |  First Impressions 
Rating:
5.0

I forgot to get my dolly for loading a refrigerator and they gave it to me free when I returned and a discount. They are so nice and helpful.

MARY F.  |  First Impressions 
Rating:
4.0

The access card they gave me didn't work. I went back to the office. We tried the PIN code method, which also didn't work. They stated they were having trouble with their system, but I am not confident I'll get in again without setting off the alarm.

Susan W.  |  First Impressions 
Rating:
5.0

Staff was very helpful!! Love the cleanliness!!

Becki h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob D.  |  First Impressions 
Rating:
5.0

Clean, fast, curtious and knowledgable

Jimmy P.  |  First Impressions 
Rating:
5.0

Friendly staff, easy process, clean units, and the units are indoors with extra security provided. Overall very happy with Uhaul Sef-Storage

gabriela s.  |  First Impressions 
No reviews have been submitted for this location.

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