Customer did not leave a comment.JENNIFER GRACE R.
Customer Reviews for U-Haul Moving & Storage of Holland
Holland, MI 49424
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.maria B. | First Impressions
Wellness to check in with our wait by Robert.Michael M.
Customer did not leave a comment.LUIS MANUEL F.
cleanest and nicest public restroom facility. this is the best U-Haul service center that I've ever been in. will use you guys for future rental needs. thx., Wayne McCuskeywayne M.
Customer did not leave a comment.Alicia C. | Overall Experience
Location was closed but was charged an additional $76 as the app stated I was late returning after hours and another day of rental was charged to my card. I accepted it as it was after hours and it was rainy and nasty out and no one to assist. I was not late returning, I picked up the truck at 7pm on Friday and returned at 7:15pm on Sunday. Yes, it was 15mins late but no grace period??? Beware U-Haul is getting rich from their app and no flexibility to protest except with this review, especially after hours. Thanks for allowing after hours returns but no thank you on ever renting from any U-Haul again.ERIC CARL Y.
Customer did not leave a comment.Joey C.
Nothing. It was greatTONY LEONARD W.
Quick drop Off. Staff was friendly and facilitated drop off..Excellent customer service.Ronald L.
Customer did not leave a comment.LORI ANN P.
Customer did not leave a comment.JOSEPH STANLEY M.
Customer did not leave a comment.susan N.
All of my experiences with this U-Haul have been VERY good.DAVID EDGAR H.
Customer did not leave a comment.DALE EDWARD C.
Day Paxton and staff our the best u-haul .STEVEN PAUL J.
Customer did not leave a comment.ERIC ALAN S.
The employee stayed after close so we could turn in our truck. SO AWESOME and totally impressed. THANK YOU, it's been a great experience again!THOMAS EDWARD G.
From checking in to checking out, very good experience.DANIEL C.
Return of trailer was not easy. Stood outside a long time. Attendant finally came out and told me where to park trailer and wait. Parked trailer and waited another 15 minutes. Finally just unhooked it myself. Attendant finally came out and said I'd get an email receipt and could go.TONY LEONARD W.
The staff was friendly and efficient. Very knowledgeable and helpful.SHERRI JANE T.
called and was on hold for 35 minutes and gave up and hung up.TERRIBLEDANIEL R Z.
Everything was great. Thanks!Adam V.
Customer did not leave a comment.JORDAN JOHNNATHA R.
the experience was great. i rent quite often between Lansing and Holland for personal and work related needs.ANTHONY ANDRE F.
Day was great!loren s. | First Impressions
Customer did not leave a comment.DANIEL H.
Nothing for UHAUL to do but the cargo area of the truck smelled like marijuana. Probably the previous user. Noticed at time of pickup in Brighton, it was pointed out by the employee there. Left the door open most of the day Saturday and Sunday, yet the smell was still there. Not sure how or if you can prevent that.Andrew M.
Simple and reliableSengaloung V.
Customer did not leave a comment.JODI ANN M. | Overall Experience
The biggest problem was the lack of mechanical staff to fix wiring or other problems associated with customer vehicles. However the facilities were well maintained and the staff was very helpful. My project was completed successfully due to Uhaul. I would certainly use uhaul services again.MICHAELALLEN C.
Customer did not leave a comment.D'Andre M. | First Impressions
Overall good experience. Felt like the staff was eyeballing me to make sure I didn’t steal anything. That did not make me feel good. Only issue I hadGabriel M. | First Impressions
Customer did not leave a comment.LISA CHRISTINA A.
Customer did not leave a comment.Duncan M.
Customer did not leave a comment.ANN MARIA T.
Customer did not leave a comment.THOMAS JOE W.
Wonderful customer servicesusan S.
Nothing you have great customer service everytime I've rented from you. The equipment is in great condition as well. Thank youChris B.
Just got extra charge so two charges no reason why i was told first month free no charge for not having it cleaneddavid e. | First Impressions
The pictures of the truck weren't even the correct truck.i had to dispute them all with the correct pictures.DANIEL JOSEPH K.
Customer did not leave a comment.GEORGE P.
Quick & easy.MICHAEL RAYMOND K.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.Brandon L.
Customer did not leave a comment.LAUREL SUE B. | First Impressions
Customer did not leave a comment.JASON JOHN K.
Customer did not leave a comment.DANIEL RAY M.
Customer did not leave a comment.STEVEN JOHN T.
I have rented from this location many times and, the trucks are always alot cleaner than any other location. The people on the turn in island were always helpful. We have rented from other companies. But uhaul is the easiest and best trucks as far as condition. Only thing is the price per mile.John O.
Customer did not leave a comment.Jophet M.
Customer did not leave a comment.MICHAEL CLEMENT D.
Customer did not leave a comment.Tessa B.
Customer did not leave a comment.RONALD KEITH F.
Customer did not leave a comment.SCOTT L.
The entire staff was helpful, professional, friendly and very efficient. Janitorial person at storage location was very helpful during initial move. We could have found unit, however, person quickly showed us the location, directed us to the carts, location to unload if raining, etc.DALE IRVIN T. | First Impressions
Customer did not leave a comment.Laura V. | First Impressions
Everyone was nice and helpful at the Lakewood U-Haul.Eve M. | Overall Experience
Keep employing people that are knowledgeable in the processes for UHaul because I've been coming back to this location a few times because the cleanliness of the products and the staff are great! Keep up the good work at this location, customer for life!BRANDON F.
Customer did not leave a comment.LYNN J H.
Customer did not leave a comment.Sandra B.
Customer did not leave a comment.DOUGLAS EDWIN D.
The checkout/check-in via phone could have been easier, at least for this not-so-tech-savvy customer.David J.
Customer did not leave a comment.RICKY DALE Y.
That was amazing. The car was clean and runing very well. But the better was the price including 2 days. Wonderful.ELIECER L.
Customer did not leave a comment.SANDRA L.
Customer did not leave a comment.KORN K.
Customer did not leave a comment.ALLISON SKY E.
Customer did not leave a comment.KEITH ROBERT S.
Customer did not leave a comment.Richard C.
Above and beyond customer service! Thank you!AMBER LEE G. | First Impressions
Customer did not leave a comment.Audrey G. | First Impressions
Excellent customer service in all areas.DALE IRVIN T.
Customer did not leave a comment.deborah p. | First Impressions
Customer did not leave a comment.Scott K.
Customer did not leave a comment.DEONNE R M.
I have been renting from this location for a while and they've been ðŸ‘ greatNOREDDINE H.
This was a very easy experience using Uhaul.MATTHEW DUANE K.
Customer did not leave a comment.KEVIN PATRICK F.
Customer did not leave a comment.TERRY LOUISE C.
Everything satisfactoryMANUEL ALEJANDRO C.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.Amanda S.
The employees worked on my needs beautifullyMark C.
Customer did not leave a comment.Jim E.
You were woknderfulldavid A.
Customer did not leave a comment.JAMES PATRICK L.
Very helpful and quick..Thank you.CLARE EVAN S.
Customer did not leave a comment.DEAN H.
it was all good.DAVID WAYNE S.
Customer did not leave a comment.DAVID LOREN H.
Customer did not leave a comment.Brenda C. | Overall Experience
The windshield wipers needed to be replaced and i was driving in the rain. I did mention this when i turned the vehicle in.JEFFREY THOMAS A.
Customer did not leave a comment.Dawn D.
Excellent service!Mark C.
Customer did not leave a comment.IAN NOEL S.
it's always a pleasure to do business with Day, Whenever I need to rent a truck or trailer I don't even shop around anymore - I go straight to Lakewood U-Haul and Day. She makes it easy.HUGHRICHARD B.
Very impressed with the equipment & friendly service.Christopher N.
The owner of this location hires excellent peopleKENNETH JOHN W.
Send me the receipt by email. They said they would but they never did.JORDAN CALEB H.
Customer did not leave a comment.stacy m. | Overall Experience
Customer did not leave a comment.Tim P.
Customer did not leave a comment.patricia p. | Overall Experience
Customer did not leave a comment.Teresa D. | First Impressions
It was hard to access app. Went inside for faster serviceHEATHER MURRAY O.
Actually take accountability and not just blame corpry when you are the supposed 'owner' of the location.JOSEPH ANDREW J.
Customer did not leave a comment.Jodi M. | First Impressions
Great service!Tom W.
Customer did not leave a comment.STEPHEN JOHN S.
Customer did not leave a comment.JOHN JOSEPH O.
Customer did not leave a comment.RICHARD ALLEN B.
Customer did not leave a comment.Jason P.
Day Paxton's team is the best at Lakewood in Holland Michigan. Thanks for your help.Steve JohnsonSTEVEN PAUL J.
All went well for us. Thank you!LAWRENCE K.
Customer did not leave a comment.KYLE RICHARD B.
Customer did not leave a comment.Esmeralda P. | Online Move In
Customer did not leave a comment.NICOLE NICHOLS V.
Customer did not leave a comment.april u. | Overall Experience
Quick efficient friendly serviceCRAIG C.
Customer did not leave a comment.DONNA JEAN T.
Train more staff to help at the counter during peak times. I came at a busy time, when several folks dropped in without appointments. The gentleman who was servicing us did a super job. There were other employees there, but they were not trained to help in that way. I understand that the role of checking folks in, getting the contacts solidified, and processing payments is more demanding. Miguel did a great job of helping me get hooked up and on the road. We ran into a snafu with a lighting connector, which he resolved in minutes. Amazing. My experience was, and had always been, exceptional at this location. It is managed well and it shows. I keep coming back.Peter T.
Customer did not leave a comment.RYAN KENDRICK F. | Overall Experience
Staff was AMAZING!!!! Alondra went above and beyond! We definitely were happy with your service!TIFFANIE JEAN B. | Overall Experience
Impressive facility. Very knowledgeable stafflaurie f. | First Impressions
The young girl working the counter was very helpful..Yolanda r. | First Impressions
Could ask for better service and kind people.Gene B. | Overall Experience
Customer did not leave a comment.Magdalena B. | First Impressions
Customer did not leave a comment.Jennifer Z. | Online Move In
Customer did not leave a comment.Douglas G. | Overall Experience
Disappointed that I booked the largest unit over the phone and found that the size was unavailable when I arrived with my load. Had to accept a smaller unit because my movers were there with a load on their truck. Had to pay movers additional amount because my allotted time ran over due to delay in time it took to reapply for smaller unit.patricia p. | First Impressions
Customer did not leave a comment.Justin B. | Overall Experience
Had to wait several minutes while the person taking care of store was moving things with a hiloLAURENCE WILLIAM K. | First Impressions
Customer did not leave a comment.Katherine S. | First Impressions
The location staff went above and beyond to make sure my experience was enjoyable.Ronald W. | First Impressions
Customer did not leave a comment.Sophorn T. | Overall Experience
The staff was very helpful and accommodating, answering all questions even while busy with other duties. The facility was clean and well-maintained. My only complaint would be that the security system was not very intuitive. The alarms went off several times during our visit, and we were not sure if it was due to a mistake on our part or a malfunction. Overall, though, a smooth experience.jesse r. | First Impressions
Customer did not leave a comment.Alexa B. | Online Move In
Customer rep went above and beyond! Excellent service.Jonathan S. | First Impressions
Customer did not leave a comment.Justin B. | First Impressions
Customer did not leave a comment.Sophorn T. | First Impressions
Customer did not leave a comment.Christopher H. | Overall Experience
Customer did not leave a comment.stacy m. | First Impressions
Only complaint I have is that I ended my rental of the unit 12 days early and received no prorated refund for those 12 days. ☹️Alan B. | Overall Experience
Customer did not leave a comment.Norma R. | Overall Experience
Customer Service was superior!!!anthony i. | First Impressions
Everyone was very friendly. Since it was my first time to use a storage I wish they would have taken more time to explain things to me.Christopher M. | First Impressions
Great service!scott t. | First Impressions
Access was only an issue because of COVID. I understand and absolutely loved the friendly staff and quick help for my situation!ANTONY CHARLES B. | First Impressions
Customer did not leave a comment.Tomas D. | First Impressions
PLEASE purchase at least one DEDICATED hand cart for Building A. It's not that much of an investment.. Having to constantly borrow a hand cart from Building B is such an inconvience so I won't bother to return "borrowed" hand carts until this deficiency is corrected by management. Make moving easier for your customers. Maybe I should buy my own and store it within my unit.BRUCE LAWRENCE H. | First Impressions
Customer did not leave a comment.Cynthia P. | Online Move In
Customer did not leave a comment.Constance S. | First Impressions
Outstanding bunch work for uhaul I am serious I had Jill's movers empty the uhaul I have used uhaul many times before on long long long moves I mean like 2000 miles before they were great then and great now best bunch of people you will ever get your hands on give them all a 60 percent raiseKim B. | First Impressions
We rented a storage unit for a few months while we had some working going on at home. We wanted a climate controlled unit that would not get mice or bugs. The U-Haul unit met our needs. The unit was clean and in good condition. We put a few sticky traps inside just in case something got in. At the end, the traps caught nothing and all of our boxes were in the same condition as when we put them in. Recommended. Staff was helpful too.Steven W. | Overall Experience
Customer did not leave a comment.Kim W. | Overall Experience
Andrew and Adriana (spelling name?) was both awesome and helped me stay calm during a very hectic move. Great customer service! Thank you both!melinda p. | First Impressions
Very friendly staff and good value for your storage needs. Very clean, well maintained and secureRobert D. | Overall Experience
Customer did not leave a comment.Natalie G. | First Impressions
Customer did not leave a comment.Jesse t. | First Impressions
Customer did not leave a comment.jodie m. | Overall Experience
Customer did not leave a comment.William C. | Overall Experience
Awesome staff and professional- really made a stressful time for us and our move super easy! Thank you!Steve D. | First Impressions
The only problem I had was remembering to diarm my unitbobby g. | Overall Experience
Customer did not leave a comment.Jennifer H. | First Impressions
Everything I needed to know was answered and explained thoroughly. Showed the correct way to use your pin code and was more than friendly and accommodating.John M. | First Impressions
The man that served me was rude. First impressions, I turn up with a truck after just moving out of Chicago , tired , my truck rolled into the grass slightly. I walk inside and he Dosent even greet me and just says “is that your truck on my grass , you best move it”. I then asked if there is a storage shed close to the door , he says no and puts me in one that all the way at the end, just to make it difficult. The screen said there were heaps available. I was supposed to get the first month free and when I said I am supposed to get the first month free he says “I don’t see any record” and I said I’ll just bring the email up and then he says “too late I’ve already charged you and I don’t know how to reverse it” ! I’m stunned at his rudeness. Then when he gives me a security code to enter the facility we go to test it and it fails then we try again and fails. The he said oh well and walks away. I said excuse me , what am I supposed to do, he said oh the system is down. I said well I need a security code that works and he said it’s fine you can just put up with the annoying sound. The check in was so bad , unprofessional , he didn’t wear a mask , I was disgusted !! I tried to call Day the manager but she didn’t answer.Patrick C. | First Impressions
I forgot to get my dolly for loading a refrigerator and they gave it to me free when I returned and a discount. They are so nice and helpful.MARY F. | First Impressions
The access card they gave me didn't work. I went back to the office. We tried the PIN code method, which also didn't work. They stated they were having trouble with their system, but I am not confident I'll get in again without setting off the alarm.Susan W. | First Impressions
Staff was very helpful!! Love the cleanliness!!Becki h. | First Impressions
Customer did not leave a comment.Bob D. | First Impressions
Clean, fast, curtious and knowledgableJimmy P. | First Impressions
Friendly staff, easy process, clean units, and the units are indoors with extra security provided. Overall very happy with Uhaul Sef-Storagegabriela s. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!