Customer Reviews for U-Haul Moving & Storage of Holland

Rating:

5.0

Good customer service -prompt

Rating:

5.0

All went well. Rented a 12' utility trailer. Very good condition. All lights were functional. They hooked up and unhooked.... and were quick about it.

Rating:

5.0

The service was fast and friendly, and the equipment was exactly what we needed.

Rating:

1.0

Came in to rent a 6x12 trailer. After paying for it and getting it hooked to my truck we did the light test and lights weren't working.. lady went to go get something in the building told me she would be right back so I waiting in my truck in the ac she was gone for litterly 10 mins finally after I walked half way back to the building another male employee met Me said he was gonna test the lights and connections after he was finished helping a Customer to her storage unit that showed up after I got there.. after him testing stuff and me checking my fuses (which were all good) I had to disconnect the trailer and get a refund even though I was willing to get a smaller trailer but was told there was none available. There were plenty of trailers on the lot.. Customer service sucked won't be back. Won't recommend

Rating:

5.0

Everyone was helpful and polite during these had times. I really appreciate it

Rating:

5.0

Outstanding bunch work for uhaul I am serious I had Jill's movers empty the uhaul I have used uhaul many times before on long long long moves I mean like 2000 miles before they were great then and great now best bunch of people you will ever get your hands on give them all a 60 percent raise

Rating:

5.0

My experience was fantastic. Reserved 15' uhaul on Saturday.Picked up on Monday. Check in was fast and easy and drop off was too. Staff was friendly and knowledgeable..would definitely use the Lakewood Holland location again or refer to friends.

Rating:

5.0

Left some glasses in the cab, staff retrieved it so it was ready for pick up. Very helpful and friendly group.

Rating:

4.0

Need more staff for the front desk.

Rating:

5.0

We rented a storage unit for a few months while we had some working going on at home. We wanted a climate controlled unit that would not get mice or bugs. The U-Haul unit met our needs. The unit was clean and in good condition. We put a few sticky traps inside just in case something got in. At the end, the traps caught nothing and all of our boxes were in the same condition as when we put them in. Recommended. Staff was helpful too.

Rating:

5.0

Day was super knowledgeable and nice. The trip went well! Thanks for helping us out!

Rating:

2.0

I rented trucks and vans in the past year like 5 times but this 1 truck was moody as my day was That DAY Break peddle pulsated like a worped drum and the lights only worked when they were done with there coffee lol only had 1 head light to start then no break lights and coming back to town lost turn signals LOL Never had anything like this w uhaul but proudly totally due to dinghy people like me that 4giit to mention lol

Rating:

5.0

Great service from Day and her staff at this location. Love to rent here.

Rating:

5.0

I want one of those u-haul bicycles, those are awesome.

Rating:

5.0

my agent and she was a 10 out of 10. I run a company and I would hire her in a heart beat. Thank you for the great service!

Rating:

5.0

everything was great. friendly staff and great equipment.

Rating:

5.0

Very good customer service! Keep doing what you're doing!

Rating:

4.0

I regularly rent from this location it's always been excellent customer service fast and friendly good equipment love this place

Rating:

5.0

Andrew and Adriana (spelling name?) was both awesome and helped me stay calm during a very hectic move. Great customer service! Thank you both!

Rating:

5.0

No complaints,everything went great

Rating:

5.0

All was good except no one answered the phone to make the reservation. After attempting 10 times I drove 10 miles to personally reserve the trailer. Then I get quoted 29.95 for the local rental which was great, however when I picked up the trailer the girl charged me 63.00 and would not meet the 29.95 price quoted me which by the way is the advertised price. I paid the 63.00 and went on my way as I needed to move that day. Upon my return all went well and the check out went smooth as the young lady behind the counter corrected the price to the 29.95 price and all was happy.

Rating:

5.0

Always excellent service at the Holland Northside U-Haul! Thank you

Rating:

1.0

Very unprofessional not very helpful was not busy and couldn't tell us where the rental was just out there ! . I have always used u haul but will look elsewhere in the future because of my experience in Holland Michigan. Every thing was then we can't rent you a truck. I am very disgusted with the way I was treated for a rental I pre-ordered. Attitude is everything and the management there was bad attitude.

Rating:

5.0

The return of the truck was very quick and easy. I did not have an understanding on how paying for highway tolls worked. The lady who handled the returned did not have a response but took the time to find out the answers quickly consulting with others. Great customer service and I would recommend!

Rating:

5.0

Great people at uhaul in Holland, MI. Had everything ready and very friendly and helpful. Great customer service

Rating:

5.0

Very friendly staff and good value for your storage needs. Very clean, well maintained and secure

Rating:

4.0

Great service, but please clean the trailer.

Rating:

5.0

Friendly Staff

Rating:

5.0

Very impressive operation.

Rating:

5.0

So helpful highly recommend

Rating:

5.0

Awesome service, quick and easy!

Rating:

5.0

Sell him a trailer

Rating:

4.0

Told them about the maintenance issues on the truck and they indicated they would investigate. I sincerly hope they do as the truck should not be on the road until fixed.

Rating:

5.0

Very friendly and professional definitely recommend it to anyone 👍 👍..

Rating:

5.0

I was made a promise for mileage reimbursement for the 6-10 miles that I had to travel to pick the vehicle up, instead of my online location that I made my reservation at. I discussed it with the young lady who called me to confirm my reservation the day prior but the gentleman at the actual location shows nothing pertaining to that documented in my note file. Holland location was not aware of any such offer to do so and they were great to deal with, so I let it go. I wish someone would have noted that during my phone call but outside of the calls, Holland MI Lakewoodlocation was excellent.

Rating:

3.0

The vehicle that was rented was dangerous. Front passenger tire was bald. Not having experience in driving boxed trucks, I should have brought it back after the first three miles!! The steering wheel practically vibrated out of my hands. Under pressure to move our home we proceeded with the vehicle we were given. Brought the vehicle to a repair station and repairman said the front rt tire is dangerously bald and wheel is canted. This vehicle should never have been allowed to be rented. The stress that it gave me while driving was not conducive to safe travels.

Rating:

5.0

Great customer service. The local manager personally assisted and should be commended for her professionalism and personal attention to making sure everything was to my satisfaction.

Rating:

5.0

the personnel were amazing - they took care of us in a timely manner - they were nice and instructive and very very helpful - I was super impressed!!

Rating:

5.0

pickup was easy and efficient.

Rating:

5.0

Representative said she would e mail me receipt of return and never did, other than that great location.

Rating:

5.0

Stop using cheap China tires on your trailers. You are not saving money. Just creating a bad situation for your customers and employees.

Rating:

5.0

Friendly staff

Rating:

4.0

I haven't received a receipt (and credit for using less miles) which is why I didn't give an excellent rating.

Rating:

5.0

Very friendly service - the truck was easy to drive (15 foot) and U-Haul had all the product I needed to insure a safe and easy move.

Rating:

4.0

Not making it mandatory for two day if not wanted, it charged me extra and I only needed/wanted one day. Also the mirrors are hard to adjust. Otherwise no problems with truck or customer service.

Rating:

5.0

Very easy and fast drop off process

Rating:

5.0

This location had exactly what we needed, close to our home, the check-in and check-out was very fast and efficient and the service provided was very friendly and customer oriented. We would definitely recommend!

Rating:

5.0

I have visited u-haul on Lakewood a few times now and am always impressed with the professionalism at this facility. I have worked with Andrew on every occasion and find him to provide exceptional , friendly and prompt service. The location is easy access and convenient for me. They also have a very large inventory to choose from. I highly recommend them. Tom Gibbons

Rating:

5.0

Customer service was very helpful. Would use again.

Rating:

5.0

Everything was quick. Staff were kind and friendly.

Rating:

4.0

The after hours return process was never mentioned. When we returned the rental later that night the office was closed. I happened to notice the web address on the bottom of a sign. So we were able to read through the instructions and process our return.

Rating:

5.0

We were concerned about the tire wear on 2 of the 4 tires especially driving from Michigan to Florida.

Rating:

1.0

I was charged $53.16 more than expected and no one will talk to me on the website or on the phone. Thus dispute has been lodged with American express.

Rating:

5.0

Just keep doin' it!

Rating:

5.0

Awesome staff and professional- really made a stressful time for us and our move super easy! Thank you!

Rating:

5.0

The only problem I had was remembering to diarm my unit

Rating:

4.0

I was surprised to discover that the 5x5x10 storage was 10 feet vertical - not very convenient. Also, it was required to purchase a Uhaul security lock for $10.

Rating:

5.0

Everything I needed to know was answered and explained thoroughly. Showed the correct way to use your pin code and was more than friendly and accommodating.

Rating:

5.0

The staff was great anytime I went in

Rating:

5.0

Only improvement maybe is one employee interaction came across as slightly aggressive

Rating:

2.0

The man that served me was rude. First impressions, I turn up with a truck after just moving out of Chicago , tired , my truck rolled into the grass slightly. I walk inside and he Dosent even greet me and just says “is that your truck on my grass , you best move it”. I then asked if there is a storage shed close to the door , he says no and puts me in one that all the way at the end, just to make it difficult. The screen said there were heaps available. I was supposed to get the first month free and when I said I am supposed to get the first month free he says “I don’t see any record” and I said I’ll just bring the email up and then he says “too late I’ve already charged you and I don’t know how to reverse it” ! I’m stunned at his rudeness. Then when he gives me a security code to enter the facility we go to test it and it fails then we try again and fails. The he said oh well and walks away. I said excuse me , what am I supposed to do, he said oh the system is down. I said well I need a security code that works and he said it’s fine you can just put up with the annoying sound. The check in was so bad , unprofessional , he didn’t wear a mask , I was disgusted !! I tried to call Day the manager but she didn’t answer.

Rating:

5.0

Quite happy with my experience at this location

Rating:

5.0

Staff was very nice; it was a busy day/time while we were there, but they handled all customers plus a large delivery truck with no problems! Hopefully our move-in and eventual move-out from our new unit will go as smoothly!!

Rating:

5.0

Great place to store your stuff. Climate controlled and clean.

Rating:

5.0

I forgot to get my dolly for loading a refrigerator and they gave it to me free when I returned and a discount. They are so nice and helpful.

Rating:

5.0

U-Haul was conveniently located and easily accessible for my needs. Day and her staff are fantastic to work with and made the whole move in and move out process seamless.

Rating:

3.0

I reserved a unit several weeks before my move. Then, while in the middle of a stressful move, I received several phone calls from U-Haul warning me that my unit was available to be rented online and if I did not rent it, I might lose it. This caused me a lot of stress and it seems U-Haul needs to fix its reservation system. If I have reserved a unit, it should not be available for any random person online to rent. Other than that, everything went well. The unit was clean. The facility seems great.

Rating:

5.0

Had trouble Accessing code. Had to call the trouble phone number. Talked with owner. Then had to call back because the large slider would not open. Called back and no answer left my number and no return call. This was @ 9:4:0 pm. Had appliances and had to go thru small door. Very tight hit. Scratched up handle on refrigerator

Rating:

1.0

The check-in/check-out system is unreliable. The alarm frequently sounds when people open their units. It happens so often that no one thinks it odd. The after hours access also does not work, so our access was limited to when the store was open. We had our unit on auto-pay for convenience. One time I tried to access my unit, but there was a second lock on it for not paying. Of course I was furious. When I went into the store, they said they had no idea how to contact me, that they had "peeked over the wall and saw the unit was empty" (which was a completely lie - it was not empty until we just vacated it yesterday), and that we had not paid. We filled out a lot of paperwork with secondary contact information when we rented the unit, so nothing they said made sense. This is an indication that they made some kind of major mistake and then tried to blame us. I never felt like my belongings were secure there or that I could access my unit at will as they advertise. Based on our experiences with this facility, I do not trust them at all and would never recommend them. We are thrilled to be out of there.

Rating:

5.0

Thank You for making this easy!

Rating:

4.0

The access card they gave me didn't work. I went back to the office. We tried the PIN code method, which also didn't work. They stated they were having trouble with their system, but I am not confident I'll get in again without setting off the alarm.

Rating:

5.0

Staff was very helpful!! Love the cleanliness!!

Rating:

2.0

I had a lot of problems accessing my unit. The key card/access code system often did not work - especially in cold weather. This meant that I could only access my unit during open hours. Even when the key card/access code system appeared to work, the alarm often sounded when I opened my door. While I was there, I observed it happening to other customers too. In fact, it happened so much that no one flinched when the alarm went off because it was so common. I had a lot of frustration with not being able to pay my account in advance. I tried to do this online and in person, but the system will not allow it. I would rather pay in advance than have to wait until the due date and take a chance of getting a late fee if I happen to forget. This should be updated. Thank you.

Rating:

5.0

Very convenient to not have to come into office to set everything up. Everything was organized and detailed prior to move in.

Rating:

5.0

Clean, fast, curtious and knowledgable

Rating:

5.0

Friendly staff, easy process, clean units, and the units are indoors with extra security provided. Overall very happy with Uhaul Sef-Storage

Rating:

5.0

outstanding service and trouble free experience

Rating:

5.0

Excellent service, very friendly and helpful from all employees

Rating:

5.0

Great crew all of them!!!!

Rating:

5.0

So happy with staff!!!!

Rating:

5.0

Flawless and quick service, front to back.

Rating:

5.0

Wonderful customer service, your manager Day Paxton, was very pleasant to work with and very helpful. I will use your facility in the future

Rating:

5.0

Rosie was very knowledgeable and fluent in Spanish. Great customer service experience!! Thank you for making this move eazy!!

Rating:

5.0

My apologies (again) for the behavior of Ms. Binaku

Rating:

5.0

Day was very helpful and and staff was outstanding very knowledgeable with storage. The storage unit was very clean and I felt safe keeping my valuables here. I recommend this facility!!

Rating:

5.0

Made storing my belongings easy and was able to get a truck in same locate to make the move to my new home extremely easy.

Rating:

5.0

Great service!! Very friendly workers.

Rating:

5.0

Everyone was very nice and went above and beyond to meet needs and exceed expectations.

Rating:

5.0

I would definitely recommend it if you want a good storage area when your moving to a new place! Great experience

Rating:

5.0

The young lady that works second shift ...AWESOME ! Can’t remember her name but her dad is in charge of trailer repairs and rentals

Rating:

5.0

I loved the service. They were very friendly!! I would surely recommend this to anyone who is in need of a storage unit!!!!

Rating:

5.0

Very helpful, professional! Clean!

Rating:

5.0

Easy to deal with. Lots of options. Good selection of moving supplies.

Rating:

5.0

I was pleased with my storage unit.

Rating:

4.0

Everyone was friendly and helpful. Thanks.

Rating:

5.0

Day and Elizabeth were very helpful and professional. Had to call several times. Each time I spoke with the store itself, they were patient and answered all my concerns.