Customer did not leave a comment.stephen K.
Customer Reviews for U-Haul Moving & Storage of Holland
Holland, MI 49424
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
- Wine Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone.everything.great. Will use U-Haul again. Needed. ThanksPaul J.
Nothing at all !!!!!!! It was great !!!!James J.
Customer did not leave a comment.Benjamin L.
Customer did not leave a comment.Tim A.
Every person I interacted with was very pleasant and professional.Inez A.
returning the trailer outside business hours was horrible. told to use uhaul.com and it didn't work. Tried calling toll free number and after being on hold for 20+ minutes we were hung up on (twice), last person told us to download the app it might work, and then transferred us to a queue with a 50min hold time... UnacceptableJoe D.
Customer did not leave a comment.Jeff D.
Did not receive a final receipt like I was told I wouldSamantha T.
Customer did not leave a comment.Kirk G.
Customer did not leave a comment.Brandon T.
Customer did not leave a comment.Karen F.
Need better maintenance on vehicle. The suspension felt as needed to be replaced ridebwas very bump beJohn P.
Customer did not leave a comment.bjorn T.
Outstanding customer service. The perfect mix of professional and friendly.Scott S.
Customer did not leave a comment.michael r. | First Impressions
Great customer service!diana O.
Truck has exhaust leak which leads to very noisy ride. Windshield rubber partially loose on passenger side.Rudolf O.
Customer did not leave a comment.Michael D.
Great place! Very nice and helpful. Clean, spacious and overall beautiful! Very easy to work with.Pedro C.
The personnel was very helpful and went above and beyond.Janis B.
We are being charged an exorbitant amount for something they can't even explain to us, definitely could not recommend !Kevin M.
Customer did not leave a comment.Jennifer W.
Customer did not leave a comment.Rojelio B. | Overall Experience
I 'reserved' a truck, but who knew that a reservation only stands if NOONE needs a truck :( Then I was called 2 days before my move to tell me that I'd have to go somewhere else to get my truck as its NOT available at MY location. And NOPE, cant return it at MY location either, its only a city truck. Then the day of, call me to change my pick up time on me and cant even give me a truck for a FULL 24HRS, very sad. I have used UHAUL for many years but I believe next time, I will try someone else.Barbara D.
Customer did not leave a comment.Roderick P.
I left with my 26 foot UHAUL and got less than a mile and the engine light comes on and its jerking there was only a quarter of tank a gas . had to take time to return go return truck ... No real apology...Pamela jean W.
Storage side of things was great. Temp controlled, security and a convenient drive up garage you're free to use. I had to wait 30 minutes in line to inform them we had moved out and to finalize things. Overall good service. But like many places, currently understaffed.Steve O. | Overall Experience
Great service and answered all my questions.JUAN FELIX B.
The interior windshield on the van has not been cleaned in a very long time. A significant greasy film built up over the entire interior windshield. Also, I had reserved a vehicle from 9 to 5 PM. To my disappointment, at check in I was told I had to return the van by 4 PM as they had booked it to go out again that night at 4:30 PM. This created a severe hardship on my driving scheduleThomas P.
Customer did not leave a comment.Kendra L.
So many unexpected charges I will never use uhaul againJhaiden L.
Customer did not leave a comment.Justin F.
Customer did not leave a comment.NED G.
It would help if a rep went over the vehicle before leaving the site. The tow haul light was on and I called when driving to see if it should be off, the person I spoke to was helpful but it took a while to talk with someone. I did see the sticker in the vehicle but again, it would only take a few minutes to discuss a few things like that and mention emergency brake.David S.
Every things are really nice. We had an excellent experience with climate control Uhaul storage 👍!hao n. | Overall Experience
Differently would tell my friends and familyBrandy E. | Overall Experience
Experience was top notch as always!!Scot O.
Customer did not leave a comment.James G.
Very customer oriented. Easy to work with.ROSE SHARON S.
Customer did not leave a comment.Andrew G.
Customer did not leave a comment.Kristin A.
Customer did not leave a comment.David O.
Customer did not leave a comment.Andrew K.
Easy and smoothShane P.
Customer did not leave a comment.linda L.
I have had several interactions at the Holland U Haul store with several different employees and they are always friendly and very helpful. They also seem to have a great relationship with each other, which speaks volumes to me as a customer. An excellent experience overall.Kevin S.
We rented when the building opened. It is a well designed building with ample lighting, with plenty of carts to move belongings in and out of unit. It also has two bays to back into to load during any weather conditions. It is cleaned frequently. Very friendly staff and support staffbarbara D. | Overall Experience
Customer did not leave a comment.David R.
Customer did not leave a comment.nicholas D.
There was a problem with registering the return. We returned a day early but received a notification the following day that the trailer hadn't been returned. I ask for a final invoice, but haven't received as of yet.Richard S.
Equipment size availabilityDave M.
Customer did not leave a comment.merlin B.
Nothing.... everything was outstanding!!!John J.
The staff was very accommodating, and helpful. The website and communications were very confusing and inconsistent. The Holland facility was very nice and clean!Donald B. | Overall Experience
Customer did not leave a comment.Sheila D.
Customer did not leave a comment.Ryan D.
Customer did not leave a comment.Kathy M.
Customer did not leave a comment.tony L.
Very friendly & excellent service!Barry W.
Customer did not leave a comment.Randell J.
Many people have said this of your lakeshore location. Please get some more regular trucks available. Like the Ford F-150 size. Another thing most people wait 20 minutes to see a cashier. You need more help at this location esp in summer. Holland a summer town.Diane D. | Overall Experience
Customer did not leave a comment.Alma L.
Awesome service, they had great advice for my move and even found a closer dropoff location to save me money on the rental. Had everything I needed ready to go right away.thomas V.
Customer did not leave a comment.Kayla B.
Customer did not leave a comment.Chad E.
Customer did not leave a comment.Mike M.
Customer did not leave a comment.Thomas B.
The van that I rented had 3 dents/scratches. Although these had stickers on them, it was still a bummer that they weren't repaired. I tried checking in from the app, but it wouldn't accept my location, so instead it asked me to "scan the location" which I didn't know where or how to do.Austin L.
Customer did not leave a comment.Russell B.
Staff at this location are prompt, professional, and helpful.....very much so!Scot O.
This was a quick rental to pick up some furniture. The online reservation process was easy although I had problems uploading my license. It went smoothly at the counter, the truck was excellent and seemed fuel efficient (auto shutoff), and the return was easy. Price was very reasonable.Jerry J.
I was told I was not allowed to take the tow dolly for my car at the time I picked up the truck because I â€œcouldn't unhook my car myselfâ€. Even though they showed me how to unhook and hook it back up. So I had to waste an extra 40 minutes and more miles than I intended to drive the truck because of this. It added an extra hour to a long trip because they said I wasn't allowed to take it. When I talked to customer service they said I should've been allowed to take it at that moment. I only went to this location because I needed a bigger truck.Cassiah H.
We used the truck for less than 24 hours and was told if we had it back, we wouldn't be charged for 2 days. When we returned it, he said he would email me my receipt. The next morning I still didn't receive a receipt so I called, and he said â€œlooks like they haven't processed your return yet, I'll go do it right now.â€ Still didn't receive an email receipt that day. The next morning I called again, she emailed me a receipt within 10 minutes. After looking at my receipt, they charged me for 2 days, and another $50 for gas, even tho we only used the truck for 15.8 miles and filled it with gas before we returned it. This was all because they didn't process the return and check it in when we dropped it off. I had to call again and tell them my receipt was wrong. Finally that evening, 2 days after drop off, I was refunded $94. If I hadn't looked at my receipt and kept calling about my receipt, I'm sure I wouldn't have even realized I was overcharged. I can only imagine how many people this happens to daily, and I'm sure are overcharged for way more than the $94 I was.Maggie T.
Location charged me an amount and has yet to explain chargesChristopher L.
Staff was helpful and friendly. Easy drop off. My first experience with U-Haul. I would certainly recommend.PAUL W.
Customer did not leave a comment.Gretchen S.
Customer did not leave a comment.Gretchen S.
Customer did not leave a comment.Rodrigo S.
Don't advertise $30 trucks when you charge $100.Tayler C.
Customer did not leave a comment.Lisa B.
The vehicle had a dangerous malfunction where it failed to accelerate and had to be swapped with another vehicle. It was a frustrating and unsettling experience.Andrew D.
Customer did not leave a comment.paul W.
Customer did not leave a comment.KURTALLEN L.
Customer did not leave a comment.Donna J.
Jesus was awesomeTerrisah B.
Rented a 6 by 12 trailer the gate did not open to 6' (5')so I was unable to load and carry my cargo. Waste of money.James J.
Not give me the wrong receipt for starters and then get my money back into my account a little quicker as it was instantly taken out. Thank you, have a wonderful day.Richard T.
The uhaul website is horrible. Every uhaul executive use it to rent a vehicle and comment on the experience.doug R.
Great place, but a bit understaffed, standing in line for quite a while to get helped.Rojelio B. | First Impressions
Have employees trained to help at either counter (both storage and rentals). The storage employee sat doing nothing while we were in line with people behind us waiting at the rental counter. Also, the truck we rented was very old with rusted tire hubs and a rough engine. My husband who drove it wasn't sure if it would make the 20-mile round trip.Marcia W.
They were on the phone when I arrived, one woman behind the counter and a man standing in front of it. They were conducting personal business. The woman asked if I was returning a truck, I said yes, she asked for the keys and paperwork and said ok then went back to her phone call. Never asked if everything was okay with the rental, never went out to look at the truck with me, didn't ask what the gas gauge was at or the mileage. Made dropping off the vehicle very easy. I just hope I don't get charged for anything that I didn't do to the vehicle!Jeff P.
Customer did not leave a comment.Tim P.
Customer did not leave a comment.gabriella A.
Had a difficult time with the website when I returned the truck.Theresa P. | First Impressions
Customer did not leave a comment.Tamara A. | Overall Experience
Customer service was excellent !Richard N.
First Caleb was great at Holland location and Badu was outstanding both gentlemen made it a 5 and I normally never do reviewsRobert J.
Caleb was outstanding!Tim C.
There Really Nothing U Have To Do Just Keep Doing What U Doing U Are My # 1 Uhaul Company I Would U Thank UVERONICA ANN R.
Customer did not leave a comment.MARK D.
Customer did not leave a comment.Andrew P.
The employees were very helpful. Great customer service.Kimberly P.
Customer did not leave a comment.rose P.
Get that poor girl some help. She was very good, but she was trying to take care of everyone while checking vehicles outside. She did great, though.Pamela H.
Customer did not leave a comment.Timothy K.
Drop off location did not check in my UHaul correctly. 3 weeks later I was charged almost $500 for dropping off in Maine???? 19 days extra plus different rental location drop off. Not true. Horrible issue that took me about 8 hours of my time to correct and reverse the charges, etc. How can UHaul re-rent a trailer if they never show it dropped off in their system? This should have brought up red flags with showing this Uhaul does not exist yet if it wasn';t marked as dropped off. Inept location.Michael M.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.Ron W.
Customer did not leave a comment.Carolyn W.
Eliminate older 26 foot trucks. The one I was given was noisy, the drivers side door had an air leak, the steering vibrated, and it barely ran at idle. It got the job done, but hard to justify a $1000 expense on outdated equipment.Nathan S.
Customer did not leave a comment.Sequoia B. | First Impressions
Great servicebenjamin e. | First Impressions
Customer did not leave a comment.LAUREL SUE B. | Overall Experience
Outstanding experience all around. I would highly recommend this facility to anyone needing additional storage space.Tom F. | Overall Experience
Customer did not leave a comment.John M. | Overall Experience
Customer did not leave a comment.David W. | First Impressions
Assistant Manager made my trailer return to the same facility easy. I was able to leave once I was done loading my storage unit. However, I wasn't able to arm or disarm my unit from the keypad at my building.Jason M. | First Impressions
Had my 5x5 storage room completely ordered by phone in less than 5 minutes. Arrived at the store, was checked out in 10 minutes and loaded in my storage room immediately.john s. | First Impressions
Pre arranged geound level storage unit 10x 15 and they didn't have that size available and gave me Two units. One 10x10 and one 5x5 on second floor way in the back.Charlotte S. | First Impressions
Customer did not leave a comment.joel t. | First Impressions
It was a great place! Thank you so much! Keep it up! :)lindsay b. | Overall Experience
Customer did not leave a comment.Lori T. | Online Move In
Customer did not leave a comment.veronica s. | First Impressions
Customer did not leave a comment.Andrea P. | Overall Experience
Customer did not leave a comment.Jorge O. | First Impressions
Quick fast and easy to take care of bysinessSorin P. | Overall Experience
Customer did not leave a comment.JHOANA LIZBETH G. | Overall Experience
Mr Hall was very nice and helpful!Sandra Q. | First Impressions
I love the storage units and buildings. Will make sure I recommend!Jeffrey H. | Overall Experience
This facility is great. If I ever need storage again, I'm coming here.Brandon K. | Overall Experience
Customer did not leave a comment.Jonathan D. | First Impressions
Customer did not leave a comment.Deanna B. | First Impressions
Staff were very gracious and patient answering my questions while deciding what storage unit would satisfy our needs. Storage building is nice in that it allows you to pull into an enclosed garage/bay to load and unload if weather is bad. Loading carts are provided to borrow as you enter the building. Good security setup involving swipe in and out with card provided and security cameras, etc. Very clean.Dave H. | First Impressions
Customer did not leave a comment.rafael l. | Overall Experience
Customer did not leave a comment.Brieena W. | First Impressions
Wish the access times stayed open 24/7charlotte c. | First Impressions
Customer did not leave a comment.Linda S. | Online Move In
Customer did not leave a comment.David D. | Online Move In
Customer did not leave a comment.JOHNNY RAY G. | First Impressions
Customer did not leave a comment.BLANCA NELLY M. | First Impressions
Customer did not leave a comment.Eric N. | Overall Experience
Very helpful staff and clean, dry, and convenient locationChristopher B. | Overall Experience
Very helpfulrosa l. | Overall Experience
Great, clean place to store your stuff!patricia p. | Overall Experience
Best facility I have ever used!CHRISTINE K. | First Impressions
I had a hard time closing the back door of the truck I rented was the only issue I had.shirley s. | First Impressions
Moving from Illinois to Michigan in today’s Real Estate market is tough enough. Add in packing and moving 24 years of “stuff” and you have a challenge on your hands! The crew and facilities at Holland U Haul Moving and Storage really smoothed things out for our family! Amazing climate controlled facility to keep our belongings safe and dry. Amazing, easy to navigate facility. Affordable - and moving costs more than you know - really helped us. Loved the truck rental we got From U Haul. Handy info on properly loading and driving the truck helped too. Moving supplies galore at this facility. Everything you need to complete your move. I highly recommend Holland U Haul Moving and Storage! Thanks to everyone for making this easy and fun😎. Ray L.RAYMOND L. | Overall Experience
Great employees!!anthony i. | Overall Experience
Some sand in my unit. People were nice.DREW JULIANNA S. | Overall Experience
Customer did not leave a comment.David C. | Overall Experience
Customer did not leave a comment.CHESTER M. | First Impressions
Customer did not leave a comment.Luke C. | First Impressions
Customer did not leave a comment.stephen j. | First Impressions
Customer did not leave a comment.ANNA MAE L. | First Impressions
Staff was very very helpful even the cleaning people were! Very good service. Highly recommend!!maria B. | Overall Experience
Customer did not leave a comment.michael b. | Overall Experience
I whole wholeheartedly recommend Holland U-Haul Storage facility on Lakewood Blvd. The process from reserving the storage unit to renting the truck was perfect. Thank you for going above and beyond for me.Ronald M. | First Impressions
Staff very helpful in explaining the process and setting up my rental.Mark J. | First Impressions
So far, I have yet to see the unit we rented, but the service personnel was excellent, helpful, professional. It was a pleasure signing up for a storage unit and returning a truck to your facility.Polly K. | First Impressions
I had made a reservation for a unit weeks before my move. The unit was no longer available on move day. It would have been nice if a reservation actually meant something, which, apparently, it does not. Other than that, the employees and facility are excellent.julie s. | First Impressions
Customer did not leave a comment.NORMA RAMIREZ B. | Overall Experience
Customer did not leave a comment.maria B. | First Impressions
Customer did not leave a comment.Alicia C. | Overall Experience
Day was great!loren s. | First Impressions
Customer did not leave a comment.JODI ANN M. | Overall Experience
Customer did not leave a comment.D'Andre M. | First Impressions
Overall good experience. Felt like the staff was eyeballing me to make sure I didn’t steal anything. That did not make me feel good. Only issue I hadGabriel M. | First Impressions
Just got extra charge so two charges no reason why i was told first month free no charge for not having it cleaneddavid e. | First Impressions
Customer did not leave a comment.LAUREL SUE B. | First Impressions
The entire staff was helpful, professional, friendly and very efficient. Janitorial person at storage location was very helpful during initial move. We could have found unit, however, person quickly showed us the location, directed us to the carts, location to unload if raining, etc.DALE IRVIN T. | First Impressions
Customer did not leave a comment.Laura V. | First Impressions
Everyone was nice and helpful at the Lakewood U-Haul.Eve M. | Overall Experience
Above and beyond customer service! Thank you!AMBER LEE G. | First Impressions
Customer did not leave a comment.Audrey G. | First Impressions
Customer did not leave a comment.deborah p. | First Impressions
Customer did not leave a comment.Brenda C. | Overall Experience
Customer did not leave a comment.stacy m. | Overall Experience
Customer did not leave a comment.patricia p. | Overall Experience
Customer did not leave a comment.Teresa D. | First Impressions
Customer did not leave a comment.Jodi M. | First Impressions
Customer did not leave a comment.Esmeralda P. | Online Move In
Customer did not leave a comment.april u. | Overall Experience
Customer did not leave a comment.RYAN KENDRICK F. | Overall Experience
Staff was AMAZING!!!! Alondra went above and beyond! We definitely were happy with your service!TIFFANIE JEAN B. | Overall Experience
Impressive facility. Very knowledgeable stafflaurie f. | First Impressions
The young girl working the counter was very helpful..Yolanda r. | First Impressions
Could ask for better service and kind people.Gene B. | Overall Experience
Customer did not leave a comment.Magdalena g. | First Impressions
Customer did not leave a comment.Jennifer Z. | Online Move In
Customer did not leave a comment.Douglas G. | Overall Experience
Disappointed that I booked the largest unit over the phone and found that the size was unavailable when I arrived with my load. Had to accept a smaller unit because my movers were there with a load on their truck. Had to pay movers additional amount because my allotted time ran over due to delay in time it took to reapply for smaller unit.patricia p. | First Impressions
Customer did not leave a comment.Justin B. | Overall Experience
Had to wait several minutes while the person taking care of store was moving things with a hiloLAURENCE WILLIAM K. | First Impressions
Customer did not leave a comment.Katherine S. | First Impressions
The location staff went above and beyond to make sure my experience was enjoyable.Ronald W. | First Impressions
Customer did not leave a comment.Sophorn T. | Overall Experience