Customer did not leave a comment.Jack W.
Customer Reviews for U-Haul Moving & Storage of Homefield
Yonkers, NY 10710
(across from Homefield Bowl)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.brian M.
We were just visiting from fl and using the truck to get around, both guys that helped us were very friendly and helpful, we will definitely be backJasmyn R.
Customer did not leave a comment.Paul B. | First Impressions
This is the best U-Haul location I have ever used, and I have used a few! I keep on coming back to them for all my truck rental needs because: 1- Their customer service is EXCELLENT! Helpful, Accommodating, and always courteous. 2- I have never had to wait for my rental equipment. 3- Their computer systems work perfectly so pick up and drop off is as smooth and fast as lightning. 4- Super organized and cleanest location I have ever used.Romulo R.
The check in process was extremely easy and the staff on-site was friendly and helpful. The vehicle was clean and well maintained, no issues at all. Billy Luke happily come back here next time I need to rent a vehicle.William Q.
Customer did not leave a comment.Michael S.
Extremely well organized and clean. Efficient service during pick up and drop off. Clean can and relatively new, not old and banged up like in the past. Only problem was hard to get through to a live human by phone.Rakesh R.
Customer did not leave a comment.michael C.
Nicholas was great in the process of renting the van. He explained everything thoroughly and the process didn't take long. He's a wonderful worker and an asset for Uhaul to have.Jeannette P.
The cashier gave wrong information but thank goodness the manager corrected the employee. It would have been a disaster if he weren’t there. No way could I get my queen size mattress in the top tier with the stair ladder ! The manager who saved the day was Nicolas. Please give him a raise.lanay m. | First Impressions
Service- how do you charge a convenience fee for returning vehicle when office is closed. Are you renting the vehicle with charge of miles and time restrictions, and basic customer service of checking the vehicle back into your possession.Orvil B.
Customer did not leave a comment.alexina W.
Very satisfied with the whole service from start to finish. Thank you for making a stressful move bearable. My sincere gratitude to the whole Team🙏🏾MAMADOU S.
Customer did not leave a comment.Carlos R.
Customer did not leave a comment.Andrew R.
Customer did not leave a comment.HEATHER, E V. | Overall Experience
The gentleman that helped me was very nice & helpful. The place was clean. The only thing I recommend is fixing the prices you advertise in the store. The sign is 100 dollars cheaper than what I paid. If I was someone else I would have put up a fight to get it for that price. There are no dates etc on the flier. I definitely will recommend yo other family and friends.Jennifer C. | First Impressions
i don't agree to return the car transporter back to the same address it's good to do it one way only i have to came back 6 hours driving to bring it back.LUISA A.
Staff were super efficient and courteous.Sandra F.
Customer did not leave a comment.Alfonso Z.
I was given a van with much less gas than it was marked, was charged extra for gas, and the employee was blaming me for that fact that I did not take a picture to show her how much gas there was when I took it. I drove 11 miles, pit in 1.3 gal and was was charge for gas for 70+milesAdam B.
Customer did not leave a comment.Dimitri C.
Customer did not leave a comment.brendan M.
Customer did not leave a comment.Juan D.
Customer did not leave a comment.Arlind S.
Just make sure another worker become available when customers starting increasing to make the service a bit quicker. Thank youDennis B.
First time I book it, I didn't ask about the miles, pick up in Yonkers NY and drop off in Allentown Pa, only have 119 miles free, I pay $17 for the extra miles, but other than that, new truck, next time I will aware of it.Dionicio R.
The staff were friendly and helpful.Jenny I.
Staff was unprofessional, specially the guy who inspects the trucks. I brought the truck back with he same amount of gas that as given to me after leaving I received a call stating it wasn't the right amount of gas,when I went back I was asked for picture to proof what I was stating. The guy who was really nasty to me wouldn't provide me with his name. I would never used this company or location. Such a ripped of , such unfair treatment.Alexander D.
Customer did not leave a comment.Soner R.
Customer did not leave a comment.MEHENDRA S.
Customer did not leave a comment.leslie S.
Easy service. Very efficient and convenientAnthony C.
Both staff members working that Sunday when I rented both a van & a storage unit were helpful and friendly. The young man that helped me upon the return of my rental van & storage unit rental was outstanding!EDUARDOR A. | First Impressions
My reservation was made for the U-Haul location in White Plains, NY for both the moving van & the storage unit. Due to my work hours on the day I was scheduled to pick up the van & use the storage unit I had to change my reservation to the next day. Upon arrival to the White Plains location Ivrealuzed that the location to the storage unit was changed to Yonkers. I went ahead and had both reservations changed to Yonkers but I had to pay $1.09 per mile for the rental van vs the .99 per mile you advertised and what my reservation was originally made for.EDUARDOR A.
The supervisor of Homefield made my experience the absolute worstNatasha S. | Overall Experience
Customer did not leave a comment.petro R.
Very good serviceDavinder S.
Great customer service. Would rent from them again.Gregory T.
Customer did not leave a comment.Richard P. | Overall Experience
At the Saw Mill Road location, Ismail was the person who assisted us. He was really helpful, professional, and courteous! He was very patient through the entire setup process. A really great experience all around.kiandra m. | First Impressions
Fast, courteous and easy transaction.ADAM M.
Customer did not leave a comment.Lamont A.
Customer did not leave a comment.Alexander F.
Customer service was great...would defenitly go back for future needs.Anthony W.
Customer did not leave a comment.Bryan M.
Great all around. However on clean out day there was broken glass from The above unit…Aaron B. | Overall Experience
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Anya K. | Online Move In
Customer did not leave a comment.carlos b. | Overall Experience
Customer did not leave a comment.Matthew A.
I am not the person who rented this u haul. Someone stole my identity. Please contact me asapJohn S.
Customer did not leave a comment.John D.
The best running small yard I have seen. On return, Angel P. checked my return. He is an absolute gentleman and pleasure to deal with after humping furniture all day. It's people like him that make a good company what it is.Steven H.
Customer did not leave a comment.kehvyn J.
Customer did not leave a comment.Michelle F.
The customer service employee should have helped me adjust the seat. Was not too familar with the controls on a truck.William W.
Very professional very helpful answering all questions I'm very satisfiedbesim H.
Customer did not leave a comment.ROCHELYC T.
Customer did not leave a comment.Laura D.
Customer did not leave a comment.Samuel M. | First Impressions
I can't say noting bad great staff and placeOscar F.
Change the employees behind the counter in the saw mill river rd. Not 937. The other oneJohn D.
Keep up the good work 💪Edward S. | First Impressions
Customer did not leave a comment.Samuel G.
Very friendly and helpful staff. Would recommend.stephanie F.
Customer did not leave a comment.Kenneth F.
Customer did not leave a comment.Brian H.
Customer did not leave a comment.abdiel A.
Customer did not leave a comment.JAMES M. | Overall Experience
Just keep up the good work.GRANT D.
Samantha Baca was extremely helpful to me. Even though I wasn't a great renter (I was late on my payments, owed money, etc.) she was always helpful and friendly. She went out of her way to resolve the situation, and thanks to her, it did get resolved. I've always thought that the Homefield U-Haul was a great facility, but it's even better with Samantha in charge. I would 100% recommend it to anyone. Thanks!PARKERM R. | Overall Experience
Customer did not leave a comment.mary R.
Customer did not leave a comment.John O.
Customer did not leave a comment.Connor F.
Customer did not leave a comment.Cassandra B.
professional peopleMichael N.
Customer did not leave a comment.Renato D.
Nopaolo d. | First Impressions
Customer did not leave a comment.Jeyson O.
Great customer service. Friendly and quick. Thank you!Matt K.
Customer did not leave a comment.PANJIMARAMTHOMAS B.
Customer did not leave a comment.Daniel S.
Charged for fuel unnecessarily. Contacted customer service and no responses. No customer service whatsoever. Only trying to rip you off for few dollars.Kishan S.
the woman (sorry i forgot her name) that helped me on 5/30/22 morning was very nice and helpful, she could be a bit more communicative (in my opinion and may not be others's) Over all I was very impressed by the service. It made my moving experience a little easier to know that your service was flawless.Joelle K.
None thank youEdward M.
Nothing everything was simple and easy to processJose T.
Keep up the good workVERNESSA M.
Customer did not leave a comment.michael S.
Customer did not leave a comment.idania R.
Customer did not leave a comment.Bertilio G.
Renting the van was so easy and returning it was even easier! The Van was clean and in good condition! Thanks Uhaul!Maria C.
Better cleaning and sanitizing of the Vehicle previously before I got it vehicle had an older and not cleaned properly very dissatisfiedJoseph I.
Staff is always pleasant and professional. Most importantly accommodating. There's a Uhaul location 10 minutes closer to where I live and the Homefield location is my go to.FAUSTO R.
Everything was great.XAVIER N.
Customer did not leave a comment.Christopher G.
Customer did not leave a comment.Paul R.
The representative at the front desk was very helpful, friendly and professional. The facility was very clean as well. The truck met our expectations. I would definitely recommend this location.alexandria B.
The staff was very understanding due to an issue that arise. Excellent customer serviceStephanie C.
Be honest with the price!!! To rent a pick up the cost is not $29,95. For 4 hours of use I paid $134Juan V.
Awesome and amazing customer service Clean and sanitizeNelson A.
Could not pick up truck without employee's assistance. I didn't receive the code to open box. The van smelled like cigarettes and was not thoroughly cleaned. The ban worked perfectly.Andy B.
Fast efficient pickup and return will recommendJohn S.
Everything was top notch!Victor F.
Customer did not leave a comment.Sarah P.
The truck was a mess it had damage all over the vehicle it could not go faster then 50 miles per hour and I was charged for damage that was already on the vehicle without any one talking to me or checking the video in and out at the facility to see the truck's condition.Gerard L.
The van itself was fine. Every other aspect was unclear and pretty much sucked.Michael M.
Yes very good service thanksDavinder S.
Customer did not leave a comment.kim T.
Return was easy and employees accommodating. No hassles.Neal D.
Drop off fee of $20 for what? Chagares for 2 gallons of gas...drove 11 miles in a van????? Calls to 800 number and local shop frustrating.....waste of time. Would not answer questions directly. .douglas B.
Customer did not leave a comment.Julia K.
Customer did not leave a comment.Robert Y.
Customer did not leave a comment.Stuart w. | Overall Experience
The receptionist was very patient with us and so very helpful. The facility was clean and the price for the rental was very fair. Parking seems to be easily accessible.Angelina S. | First Impressions
Customer did not leave a comment.Heriberto V. | First Impressions
Customer did not leave a comment.jessica w. | Overall Experience
Customer did not leave a comment.Marcus D. | Online Move In
Customer did not leave a comment.joseph g. | First Impressions
Customer did not leave a comment.Paul D. | Overall Experience
The facility served me well for storage up until a recent flood. The company did not respond to the issue very well for us so protect yourself with a reputable insurance company. Overall it serves its purpose, just proceed with caution.ROBERTO F. | Overall Experience
Customer did not leave a comment.Stephanie M. | First Impressions
Setting up a unit while going through a personal tough time made things clear and easy and check out was simple and quick. Thank youariel j. | Overall Experience
The only complaint is the access gate was blocked by a returned vehicle after hours! There should be cones and signage so the trucks do not block the access! As a person with a disability, it was very frustrating.kisha s. | First Impressions
Customer did not leave a comment.Robert K. | Overall Experience
Customer did not leave a comment.Jaison M. | Overall Experience
You bet.” One of the best storage facilities, I’ve ever experienced and highly recommend your service and staff. I remainALONZA W. | Overall Experience
Customer did not leave a comment.amalia d. | Overall Experience
Customer did not leave a comment.Paul D. | First Impressions
Customer did not leave a comment.ROSEMARIE D. | First Impressions
A fantastic experience. A great facility with very friendly people running it. If I wasn't moving, I would have continued to be a customer, but the trip is now too far. I was very happy with everything at Uhaul of Homefield. I highly recommend it to anyone in need of a storage locker !.Eliot K. | Overall Experience
Customer did not leave a comment.Gabriela B. | Overall Experience
Customer did not leave a comment.MICHAEL F. | Overall Experience
Customer did not leave a comment.Gwendolyn C. | First Impressions
The only downside is that I ask for a unit of the same size that I have already, they said ok, but when my husband went to the storage and started to put our belongings inside the unit, he realized that it was not the same size. It was the same width but not the same height. Because of that less things fit in this one then the one we previously have.RUTH J. | First Impressions
Customer did not leave a comment.David U. | First Impressions
Customer did not leave a comment.Yvette O. | First Impressions
I reserved a trailer 2 months in advance, and the day of my move was told there was not one available. That was a major inconvenience for me, but how convenient, you had storage facility... Nice move. I'll rent budget or Penske upon my return. Good day sirs.MYRA J. | First Impressions
Great service excellent location staff and accommodations were greatJohn T. | Overall Experience
Customer did not leave a comment.Michael S. | First Impressions
Customer did not leave a comment.Marta V. | Overall Experience
All staff have been unfailingly nice. Costs, options, and everything else were thoroughly explained to me. The storage units are very clean. Entry to the storage area is slightly funky. I like being able to pull my car into the garage area - a big plus. But then the elevator is raised up above the parking area, and you have to overcome ?15 or 20 inches to get your stuff to elevator level. Not a problem for boxes or small items, but big pieces of furniture might present a challenge. A ramp would be great. This is a well-managed facility. Prices are the only reasonable ones in the area - a great deal for such clean and well-monitored storage units. Also, U-Haul boxes are heavy duty AND the company makes it easy to recycle them, giving other customers a chance to re-use boxes. Save money, help the planet. Good company ethic.Betsy T. | First Impressions
Customer did not leave a comment.tracey a. | Overall Experience
Customer did not leave a comment.Lenin O. | First Impressions
Customer did not leave a comment.Thomas D. | First Impressions
Customer did not leave a comment.Nicole M. | Overall Experience
I've been with UHaul since 2015 and a loyal customer. Overall the experience was good. Over the past year I've tried to get a smaller storage space on the lower level but no luck. This past flooding from the storm ruined some memorable items. I am currently trying to seek reimbursement from the insurance I've being paying UHaul since I become a tenant. Now that I have vacated I hope to receive what I deserve.DIONE T. | Overall Experience
I would like to see a couple of changes: 1. The concrete path to my unit includes a discrepancy in height between one section and another of about 2 inches which produces quite a jolt when moving the cart over it, This could be easily smoothed. 2. Some carts have wobbly wheels which produces a lot of up and down motion with the cart. Both of these things are worrisome when fragile/breakable items are being transported even when they are well packed, especially the jolt in issue #1.CMT H. | First Impressions
Customer did not leave a comment.Florentina D. | Overall Experience
Customer did not leave a comment.samantha t. | First Impressions
Customer did not leave a comment.norma m. | Overall Experience
Customer did not leave a comment.JOSEPH P. | First Impressions
Customer did not leave a comment.Luanne M. | First Impressions
Customer did not leave a comment.Rosemary P. | Overall Experience
I had a reservation along with a confirmation for a storage unit. I arrived with my loaded truck and was told there was no unit available for me. I went to another facility. Manager was very nonchalant saying it happens all the time.JOY C. | Overall Experience
Customer did not leave a comment.DONNA C. | Overall Experience
Nicholas was excellent. Very professional and helpful. I rented this unit at the last minute out of desperation when my moving plans didn’t work out. His courteousness and quick action immediately lifted my stress. Thank you!Mary D. | First Impressions
Customer did not leave a comment.DANIEL G. | First Impressions
I moved in on August 4, 2021 not August 3, 2021. Please adjust records accordingly. Thank you.laura m. | First Impressions
Customer did not leave a comment.Dennis J. | Overall Experience
To u Haul My hat is off to two employees gave me great customer service . The two employees are Nicholas And Edith were super helpful . I was very satisfied as a customer thanks to these two . To come to this U Haul center was great Luck due the customer service I have received! I would recommend this U haul to friend’s & family because it excellent customer service! Thanks U Haul !Alexander L. | First Impressions
Customer did not leave a comment.JEFFREY N. | First Impressions
Customer did not leave a comment.Andrew H. | Overall Experience
Customer did not leave a comment.adrian r. | First Impressions
The gal who checked me in was super friendly and helpful. I don't remember her name, but she had thick braids or twists in her hair.Matt A. | First Impressions
Customer did not leave a comment.cynthia g. | Overall Experience
The rent on the until keep going up much $$$LILLIAN C R. | Overall Experience
Customer did not leave a comment.Ronald C. | First Impressions
Customer did not leave a comment.florencio c. | Overall Experience
I needed a storage unit for 3 days. And I rented a truck for two separate days. The staff member told me if I rent truck I get the storage unit free. I told the rep my needs from the onset and she told me the unit should suffice, that people put couches in there no problem. When I went to move my things in to unit, which was up movable stairs, it didn’t fit. So I then had no choice but to purchase a larger unit for $145, instead of getting a unit for free. Nothing that the staff did, it is the policy that is the problem. I shouldn’t have been limited to just a unit on the upper level, and there should have been something done to accommodate the wrong recommendation of the rep which inconvenienced me and made my experience with U-Haul worse. The fact that I went from paying $0 to $145 left a bad taste in my mouthRobert C. | First Impressions
Customer did not leave a comment.FRANCISCO S. | Overall Experience
need to know where a restroom tenants can useNadine R. | First Impressions
Customer did not leave a comment.UMARS M. | Overall Experience
Customer did not leave a comment.FELIX M G. | Overall Experience
Customer did not leave a comment.Harold P. | Overall Experience
Customer did not leave a comment.Catherine G. | First Impressions
Customer did not leave a comment.TANYA B. | Overall Experience
Security is ineffective. I was often able to enter the building without scanning my card due to one of the doors being open - the rolling lift door was often open, and the man-door next to it does not close unless it is forcefully closed. I've learned that I can't rely on my fellow customers to actually close the door, so the card check-in "disarm" is a joke. It vaguely gives the illusion of security without actually adding anything secure. The floor is cracked and uneven, and it seems that no part of the entire property (indoors or out) is level. Carts roll away, and moving the rolling staircases over the floor is a struggle - even when the lowest step is lifted, the feet get caught on the uneven floors. The rolling staircases are all faulty - they lean when you're at the top of them, half of them are too short to reach an appropriate level to move things in and out of the upper lockers, none of he safety chains are appropriately installed or useful, and every single one of them is able to roll when the step lock is engaged. The hours are inconvenient - I'm really only able to access it on my days off, and on weekends hours are even more restricted. Of course, if I want to pay more I can have more access. Uhaul loves their nickels and dimes. The main reason I moved to another facility was because Uhaul did not have the appropriate size locker available that I needed, but I will not miss fearing for my life at the top of a rocking staircase that rolls out from underneath me.Zach M. | Overall Experience
Customer did not leave a comment.BRIAN G. | First Impressions
Clean & well-maintained. Staff is friendly, accommodating.Helene K. | First Impressions
Customer did not leave a comment.david g. | First Impressions
All store staff were pleasant and helpful. We were very satisfied with our experience and would use this U Haul Storage Facility againJohn W M. | Overall Experience
Excellent in everything, very satisfiedElias T. | First Impressions
Customer did not leave a comment.tood m. | Overall Experience
Sharlanet was very knowledgeable, helpful and friendly. In these times when good customer service seems to be declining, she was a gem. It was a pleasure doing business with her.Sonia f. | First Impressions
Customer did not leave a comment.Margaret M. | Overall Experience
Customer did not leave a comment.THOMAS C M. | Overall Experience
The elevator was not cooperating for some reason and there was no response when I pressed “Help” button.luis r. | First Impressions
The only reason we moved out is because of the price, way too expensiveann k. | Overall Experience
Very clean, easy access.Betzaida D. | Overall Experience
Great service and clean business! 500% excellentOscar R. | Overall Experience
Customer did not leave a comment.Medardo G. | Overall Experience
Sharlenet, It's been totally professional and perfect. You're doing a great job! Thank you!!STANLEY R. | Overall Experience
Customer did not leave a comment.JULIO C. | First Impressions
Customer did not leave a comment.CRISTINA, R P. | Overall Experience
Customer did not leave a comment.PETER M. | Overall Experience