Customer Reviews for U-Haul Moving & Storage of Homestead

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Homestead

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Robert S. on

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the trailer was not available when I arrived than I had to drive to another location and wait -- I lost almost 2 hours of time I need to move and with that it cost me money and helpers that I had scheduled --- I would like some money refunded.

Aubrey K. on

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Great and efficient personnel

Guerreros D. on

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reymundo Z. on

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Highly recommend :))

John K. on

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Rebecca G. on

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Alexander V. on

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Bad costumer service

Pedro M. on

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When i returned the rental pick up truck the gentlemen told me i would be paying an amount. I asked him for a receipt and he advised me i would get it by email. I received the email the next day with an extra charge that was not brought up to me when i returned the truck. I was also charged for extra gas the was supposedly missing when i filled it to the exact line it was giving to me. I have never had a problem with this location till now and i have used them multiple times.

Cindy R. on

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Victor V. on

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Arlynn Q. on

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Front desk personnel can take the time to better explain the process and provide a more accurate estimate of the rental costs upon return.

Priscilla S. on

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The personnel should be a little bit mire polite and not use inappropriate words

NESTOR A. on

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Tamara V. on

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Don't change anything. The staff was warm and helpful. The store was clean. All good.

Leticia G. on

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Doreen P. on

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awilda T. on

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Thank u your services was great . Thank u. Personal was great and kind.

Geci S. on

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Very professional and friendly. Will recommend to anyone. Keep up the good work!

John W. on

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Robert M. on

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David W. on

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Darlene B. on

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Guadalupe I. on

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Lathawn H. on

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Cecilia C. on

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Faster check out, a way to speed up pick up while you wait at the line.

Camille W. on

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DEBORAH C. on

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Thank you for all the years of keeping my property safe!

Virgil S. on

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Terrence K. on

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Customer service needs improvement. I has to make a second trip because the rep was very short in response to my question about the furniture covers. I asked, "How much are the furniture covers"she replied "5 dollars" I was under the impression it was a purchase rather then a rental. Which caused me to make second trip to return them.

Dana C. on

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Carbelis S. on

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Very satisfied with the service, they have been three times and different locations very friendly and compliments. Very Good Job!!!!

Daniel T. on

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Pro-net service and customer service excellent

Daniel T. on

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Erlys C. on

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dieuseul J. on

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Victor R. on

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angela S. on

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Juan J M. on

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Everyone was very friendly and polite

John M. on

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Dropped off trailer and they had it disconnected and my paperwork done in less than 5min. Great customer service all around.

Deborah S. on

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Thanks to Ms. Christina and her staff for such a good personality and very helpful service they show to their customers. I'm physically disabled with arthritis and walks slow. They good people!!!!

Jean RACINE V. on

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I m so happy for the service

German R. on

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My furniture was covered in rat droppings when I picked it up. The front desk didn't offer any kind of customer service instwad handed me a pamphlet for me to make an insurance claim.

jorge m. on

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Muy buen trato y limpieza el maneger excelente Gracias 😊😊😊

Michael H. on

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Your staff has always been polite, respectful, courteous and professional. The only difficulty I have observed is the rude disrespectful nature of some of the clientele.

markis m. on

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Excellent customer service

Michael H. on

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Staff was very friendly and helpful. Indoor and outdoor facilities are clean and well managed.

James S. on

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Excellent handling of all aspects. Ubox and truck rental went very smooth. Equipment in excellent shape. Service was outstanding! Thanks.

Aldo L. on

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Excellent people working there. Sharp and with a heart.

Jose C. on

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The key cards are horrible didnt work correctly till the day I actually moved outod the unit. Before that id have to always go through the inside door. Also very expensive compared to competition.

DANIELLE R. on

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Some of the employees were civil, but some of them made me feel uncomfortable they will not even greet me. I would salute some of them, they would not even answer. Costumer service training needed.

Karen C. on

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Staff needs to be trained better. Had to wait for a manager that took a 1.5 hour lunch to close out my account he didn’t even apologize for coming back so late when he said he’d be back in 10 mins

Eddie J. on

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First of all its amazing that a company the size of u-haul don't give military discounts to Veterans. We are the one's who sacrifice everything so that companies like yours are able to exist . shamefu

Chantae M. on

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My storage needs were awesome up until the day I moved my things out. My gate key would not let me access my car which was left there while driving the uhaul. Thankfully one worker came to let me.

Jennifer H. on

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none

Neritssa L. on

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Will done business again in the future

Johany P. on

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Good customers services, everyone was very helpful and pleasant.

SCOTT C. on

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Nice facility, friendly staff. Misleading pricing - too many extra charges for things that I thought would be included in the price. The $174 unit ended up costing me $215.

Jessica B. on

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Manager Rodolfo was a very accommodating. Staff was pleasant, but service was not quick. Each time I needed assistance in office, I waited at least 15 minutes, and computers systems were inefficient.

Rosa H. on

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I think that’s staff and facility for the professionalism again thank you for All.